151 to 175 of 181 Customer Retention Jobs in the UK excluding London

global digital strategy. This is an exciting opportunity for a senior digital leader to drive eCommerce growth, expand international reach, and integrate brand and digital into a world-class customer experience. As CDO, youll take ownership of the entire digital ecosystem from eCommerce platforms and UX, to performance marketing and CRM/CLTV ensuring both acquisition and customer lifetime value are maximised. Youll oversee multi-channel digital growth, including paid social, PPC, SEO, email, and SMS, while making customer insight and retention central to every strategy. International expansion is key youll help shape and scale localised digital strategies across the UK, US, Europe, Middle East, and Asia-Pacific, ensuring global growth is brand-consistent … in digital/eCommerce leadership, with proven success in building and scaling international markets, including strong US market experience. Youll have deep expertise in Shopify Plus (or similar), CRM, customer lifecycle marketing, and data-driven performance channels. Commercially sharp, brand sensitive, and confident at board level, youll thrive leading ambitious digital strategies across global markets. More ❯

global digital strategy. This is an exciting opportunity for a senior digital leader to drive eCommerce growth, expand international reach, and integrate brand and digital into a world-class customer experience. As CDO, youll take ownership of the entire digital ecosystem from eCommerce platforms and UX, to performance marketing and CRM/CLTV ensuring both acquisition and customer lifetime value are maximised. Youll oversee multi-channel digital growth, including paid social, PPC, SEO, email, and SMS, while making customer insight and retention central to every strategy. International expansion is key youll help shape and scale localised digital strategies across the UK, US, Europe, Middle East, and Asia-Pacific, ensuring global growth is brand-consistent … in digital/eCommerce leadership, with proven success in building and scaling international markets, including strong US market experience. Youll have deep expertise in Shopify Plus (or similar), CRM, customer lifecycle marketing, and data-driven performance channels. Commercially sharp, brand sensitive, and confident at board level, youll thrive leading ambitious digital strategies across global markets. More ❯

global digital strategy. This is an exciting opportunity for a senior digital leader to drive eCommerce growth, expand international reach, and integrate brand and digital into a world-class customer experience. As CDO, youll take ownership of the entire digital ecosystem from eCommerce platforms and UX, to performance marketing and CRM/CLTV ensuring both acquisition and customer lifetime value are maximised. Youll oversee multi-channel digital growth, including paid social, PPC, SEO, email, and SMS, while making customer insight and retention central to every strategy. International expansion is key youll help shape and scale localised digital strategies across the UK, US, Europe, Middle East, and Asia-Pacific, ensuring global growth is brand-consistent … in digital/eCommerce leadership, with proven success in building and scaling international markets, including strong US market experience. Youll have deep expertise in Shopify Plus (or similar), CRM, customer lifecycle marketing, and data-driven performance channels. Commercially sharp, brand sensitive, and confident at board level, youll thrive leading ambitious digital strategies across global markets. More ❯

global digital strategy. This is an exciting opportunity for a senior digital leader to drive eCommerce growth, expand international reach, and integrate brand and digital into a world-class customer experience. As CDO, you'll take ownership of the entire digital ecosystem from eCommerce platforms and UX, to performance marketing and CRM/CLTV – ensuring both acquisition and customer lifetime value are maximised. You'll oversee multi-channel digital growth, including paid social, PPC, SEO, email, and SMS, while making customer insight and retention central to every strategy. International expansion is key – you'll help shape and scale localised digital strategies across the UK, US, Europe, Middle East, and Asia-Pacific, ensuring global growth is … digital/eCommerce leadership, with proven success in building and scaling international markets, including strong US market experience. You'll have deep expertise in Shopify Plus (or similar), CRM, customer lifecycle marketing, and data-driven performance channels. Commercially sharp, brand sensitive, and confident at board level, you'll thrive leading ambitious digital strategies across global markets. #J-18808-Ljbffr More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and … strategic expansion. What You'll Be Doing Own the commercial success of a portfolio of key enterprise accounts Identify and develop upsell, cross-sell and renewal opportunities Support client retention by aligning insights with strategic business goals Partner with account teams to deliver on client objectives and usage growth Lead QBRs and key stakeholder engagements, including economic buyers More ❯

Account Director, Customer Success £90,000-£100,000 base + strong commission structure (OTE ~25-30%) London - Hybrid (3 days in office, incl. Mondays) A high-growth, insight-led technology business is looking for a Account Director, Customer Success to join their expanding commercial team. Working at the intersection of customer intelligence and AI-driven analytics, the … company partners with major enterprise brands to help unlock value from qualitative data - across customer experience, brand insight, and audience research. This role sits at the heart of client strategy and commercial growth, focused on delivering long-term value while identifying new revenue opportunities through upsells, renewals, and … strategic expansion. What You'll Be Doing Own the commercial success of a portfolio of key enterprise accounts Identify and develop upsell, cross-sell and renewal opportunities Support client retention by aligning insights with strategic business goals Partner with account teams to deliver on client objectives and usage growth Lead QBRs and key stakeholder engagements, including economic buyers More ❯

Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and cross-selling opportunities across a range … opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred).* Strong relationship-building skills and a customer-first mindset.* Excellent communication skills, both written and verbal. More ❯

Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a range … opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services experience preferred). * Strong relationship-building skills and a customer-first mindset. * Excellent communication skills, both written and verbal. More ❯

partnerships? Do you love using data, insight and commercial thinking to help businesses grow? We’re recruiting for a market-leading technology company recognised for its innovative digital platforms, customer-focused culture and trusted brand. They’re looking for a talented Key Account Manager to manage and expand a portfolio of clients across West London , combining relationship management with … to ensure seamless client experiences and results. Achieving and exceeding revenue and growth targets through relationship-driven sales. This Key Account Manager role offers a perfect mix of client retention and new business, ideal for someone who enjoys autonomy, variety and tangible results. About You To be successful in this Key Account Manager position, you’ll need: Proven … programme Two paid volunteering days per year Access to lifestyle discounts, wellbeing schemes and employee perks Why Apply? Join a respected market-leader in tech known for innovation and customer excellence. Enjoy a hybrid working model with flexibility and autonomy. Work in a collaborative, inclusive environment where ideas are valued. Build a long-term career with real progression and More ❯

you'll take full ownership of revenue and gross profit performance across your region. You'll lead a team of Regional Account Managers, guiding them to deliver exceptional client retention, service expansion, and high-margin growth. This is a high-impact leadership role where strategic thinking, commercial acumen, and relationship management come together to shape our regional success. … Role Own regional performance against revenue and gross profit targets Lead and develop a high-performing team of Account Managers Set clear KPIs and performance objectives across growth, retention, and forecasting Build strategic growth plans for key accounts, identifying whitespace and expansion opportunities Support proposal development and deal structuring to ensure profitability Act as a senior contact for More ❯

best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of … management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and … industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements More ❯

In 2022 we built out an exciting SIEM/SOAR and ManagedDetection and Response service called SEP2.security, built upon Google CloudSecurity's Chronicle stack. Due to customer demand, we are now looking to hire aPrincipal Cyber Security Engineer to join this every growing team. The Security Intelligence Services team, that this role issituated in, provides security monitoring and use … case/playbook implementationon customer tenants, with a strong focus on customer satisfaction. This rolegoes beyond pure analysis to include significant customer engagement to ensurelong-term client retention. This is a full-time position that can be performed fullyremotely from the United Kingdom, or for those local to the West Yorkshire areaa hybrid role, with occasional travel … engagements with managed clients, internal teams, and externalpartners to assess security requirements and develop effective solutions. Detectionrule creation, log source onboarding, tuning and building response plans/playbooks. Respondto customer requests for security monitoring and recommend/devisedetection rules. Supportingboth in-life services as well as new customers. Investigatecomplex security events and alerts. Researchthreats and vulnerabilities. Helpto support and More ❯

defect and aftercare management platform, trusted by leading housebuilders, contractors, housing associations, and councils across the UK and Ireland. We simplify communication, streamline workflows, and empower teams to deliver customer care excellence. We’re growing fast - and we’re looking for a creative, hands-on Content Marketing Specialist to help us tell our story, engage our audience, and showcase … how clixifix® is transforming customer care in construction. Role Overview The Content Marketing Specialist will be responsible for planning, creating, and delivering high-quality, engaging content across multiple channels. From blogs, case studies, and social media to email campaigns and video scripts, your content will build brand awareness, generate leads, and support our mission of redefining aftercare in the … channels (e.g., turning blogs into infographics, email snippets, or video scripts). Maintain and optimise the content calendar to ensure consistent messaging and timely delivery. Work closely with Sales, Customer Success, and Product teams to create content that supports customer acquisition and retention. Track performance of content (engagement, SEO, conversions) and use data to improve future campaigns. Skills More ❯

defect and aftercare management platform, trusted by leading housebuilders, contractors, housing associations, and councils across the UK and Ireland. We simplify communication, streamline workflows, and empower teams to deliver customer care excellence. We’re growing fast - and we’re looking for a creative, hands-on Content Marketing Specialist to help us tell our story, engage our audience, and showcase … how clixifix® is transforming customer care in construction. Role Overview The Content Marketing Specialist will be responsible for planning, creating, and delivering high-quality, engaging content across multiple channels. From blogs, case studies, and social media to email campaigns and video scripts, your content will build brand awareness, generate leads, and support our mission of redefining aftercare in the … channels (e.g., turning blogs into infographics, email snippets, or video scripts). Maintain and optimise the content calendar to ensure consistent messaging and timely delivery. Work closely with Sales, Customer Success, and Product teams to create content that supports customer acquisition and retention. Track performance of content (engagement, SEO, conversions) and use data to improve future campaigns. Skills More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

Lead geographically dispersed delivery and support teams (onshore/offshore). Coach and mentor Team Leads and Engineers to achieve performance excellence. Promote a culture of accountability, teamwork, and customer-centric service. Align teams with organisational goals, KPIs, and compliance standards. Drive collaboration between technical, delivery, and operational functions across time zones. 7. Financial & Operational Governance Track and report … commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure/EUC projects Measurable cost savings through process improvement and resource optimization Regular QBR reports and operational dashboards #teceze #itservices More ❯

exceeding 80,000. The role is field-based four days a week, with one day working from home. You will be supported by best-in-class operational service levels, customer care, and a world-class marketing team. The Company hiring a Business Development Manager If you are looking to join an international organisation that truly values its people, look … providing a range of solutions to corporate and SME clients. This award-winning company offers unique services that set them apart from competitors, backed by impressive operational delivery and customer retention. As an employer, they are known for their supportive culture, strong training and development, clear career progression, and genuine commitment to employee wellbeing. If you are a proactive More ❯

exceeding 80,000. The role is field-based four days a week, with one day working from home. You will be supported by best-in-class operational service levels, customer care, and a world-class marketing team. The Company hiring a Business Development Manager If you are looking to join an international organisation that truly values its people, look … providing a range of solutions to corporate and SME clients. This award-winning company offers unique services that set them apart from competitors, backed by impressive operational delivery and customer retention. As an employer, they are known for their supportive culture, strong training and development, clear career progression, and genuine commitment to employee wellbeing. If you are a proactive More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

on their digital transformation journey regardless of their maturity. . About The Role The Customer Success team are vital to the business as they are responsible for client retention and referral through strong customer relationships, alongside account growth through leads generated and chargeable service management. The Senior Service Delivery Manager is responsible for taking personal ownership … of the operational relationship between the client and Six Degrees, ensuring the delivered services meet the customer’s requirements and are performed as expected. Role Requirements Previous experience in Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA More ❯

of a large portfolio of existing customers within the data centre and critical power sectors. Maintain and strengthen long-term relationships with major accounts, ensuring a high level of customer satisfaction and retention. Identify new opportunities for growth within existing customers by introducing additional products and services such as UPS systems, cooling solutions, PDUs, and data racks. Work closely … UPS System job: Extensive experience in account management, business development, or technical sales within UPS systems, power electronics, or data centre infrastructure. Proven success in managing and growing large customer portfolios within data centres, telecoms, or other mission-critical environments. Strong technical understanding of UPS, DC power, and cooling systems. Excellent relationship-building and communication skills, with a customer … This is a fantastic opportunity to join a global business that is investing heavily in growth across the UK data centre market. You'll be responsible for nurturing key customer relationships, driving account growth, and contributing to the success of a leading power solutions provider. To apply for this Key Account Manager - Data Centres/UPS Systems role, please More ❯

of a large portfolio of existing customers within the data centre and critical power sectors. Maintain and strengthen long-term relationships with major accounts, ensuring a high level of customer satisfaction and retention. Identify new opportunities for growth within existing customers by introducing additional products and services such as UPS systems, cooling solutions, PDUs, and data racks. Work closely … UPS System job: Extensive experience in account management, business development, or technical sales within UPS systems, power electronics, or data centre infrastructure. Proven success in managing and growing large customer portfolios within data centres, telecoms, or other mission-critical environments. Strong technical understanding of UPS, DC power, and cooling systems. Excellent relationship-building and communication skills, with a customer … This is a fantastic opportunity to join a global business that is investing heavily in growth across the UK data centre market. You’ll be responsible for nurturing key customer relationships, driving account growth, and contributing to the success of a leading power solutions provider. To apply for this Key Account Manager – Data Centres/UPS Systems role, please More ❯

of a large portfolio of existing customers within the data centre and critical power sectors. Maintain and strengthen long-term relationships with major accounts, ensuring a high level of customer satisfaction and retention. Identify new opportunities for growth within existing customers by introducing additional products and services such as UPS systems, cooling solutions, PDUs, and data racks. Work closely … UPS System job: Extensive experience in account management, business development, or technical sales within UPS systems, power electronics, or data centre infrastructure. Proven success in managing and growing large customer portfolios within data centres, telecoms, or other mission-critical environments. Strong technical understanding of UPS, DC power, and cooling systems. Excellent relationship-building and communication skills, with a customer … This is a fantastic opportunity to join a global business that is investing heavily in growth across the UK data centre market. You’ll be responsible for nurturing key customer relationships, driving account growth, and contributing to the success of a leading power solutions provider. To apply for this Key Account Manager – Data Centres/UPS Systems role, please More ❯