1 to 25 of 229 Incident Management Jobs in the UK excluding London

drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/… with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8-12 years in IT production ...

Description Strengthen our Team as our Major Incident Manager. Based in Belfast The Major Incident Manager will be reporting operationally to the Senior Major Incident Manager and on a day-to-day basis, working as part of a team of Major Incident Managers taking ownership … addition, you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process and assist with developing and implementing process and service improvements across the team. What we are looking for: Essential: Previous experience ...

Major Incident Manager - Belfast The Major Incident Manager will be reporting operationally to the Senior Major Incident Manager and on a day-to-day basis, working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit … information flow between Service Delivery Managers and Recovery Essential: Previous experience in high-priority incident management in a multi-client or shared service environment ITIL awareness In addition you will also have: Knowledge of Remedy or similar tools and the Incident Management process Ability and willingness ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems ...

summary The Digital Operations and Service Management team is responsible for ensuring the high availability and responsiveness of National IT services. The purpose of Digital Operations and Service Management is to prevent system disruption, but if and when it does - the intent is to restore services with minimal … purpose is achieved through a combination of proactive and reactive measures. The teams are divided into six core areas providing technical and service management expertise. 24/7 operations centre/service bridge National IT service desks Service management and operations Service now delivery and innovation Specialist technical ...

following clearly defined procedures, and resolve the majority of incidents at first point of contact. The role encompasses reactive and pro-active elements of Incident management as defined in the IM Incident Management process. Previous applicants need not apply Main duties of the job Founded … roles. Job description Job responsibilities 1. Handle Service Desk telephone calls, recording all new incidents using the minimum dataset, and updating existing incident records with any new information received.2. Monitor other communication routes to the Service Desk, eg mailbox, self-service tool, ensuring new incidents are recorded, and customer ...

Incident Analyst - Newport/Hybrid - £42,856 + excellent benefits Yolk Recruitment are working with a large, established organisation delivering essential services across the UK. They place a strong emphasis on reliability, accountability, and using data to continuously improve how technology supports the wider business. This is an opportunity … join a supportive IT Service team where incident data is actively used to improve performance, partner outcomes, and service quality. This role would suit an experienced Incident Analyst who enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what ...

could be a great fit. The Opportunity You'll be joining a large tech environment where you'll take full ownership of the Problem Management practice while also playing a key role in managing major incidents within the UK. You'll be heavily involved in shaping process, influencing stakeholders … mentoring incident managers, and driving real and measurable change. If you enjoy spotting trends before they become issues, getting to the bottom of recurring problems, and improving how IT teams respond to critical events, you'll be right at home here. What You'll Be Doing ** Leading the full ...

Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. The Role As a Cyber Insurance Incident Manager at Willis, you will serve as an advisor and support lead for internal colleagues and clients facing cyber incidents. This role requires strong … support clients through high-stress events such as ransomware attacks, data breaches, and business email compromises. You will help ensure rapid response, align incident actions with insurance policy terms, and manage relationships with insurers, legal counsel, and technical vendors to protect client interests and minimize disruption. You will also ...

Identity and Access Management (IAM) Technical Operations Engineer Job Description Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer … experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support … operations framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success ...

Hitachi Energy as the Global Head of Health, Safety & Environment (HSE). As a key member of both the Global BU Transformers Management Team and the global HSE leadership team, you will drive HSE performance across BU TR in close collaboration with Operations, fully aligned with the Hitachi Energy … Policy and 2030 Strategic Plan. You will ensure compliance with all regulatory requirements and the Hitachi Energy HSE Management System, while fostering a proactive and engaged HSE culture based on Human Organizational Performance (HOP) and Serious Injury & Fatality (SIF) prevention. How You’ll Make an ImpactStrategy & Culture Implement Global ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

data, mitigate operational risks and support the banks technology systems. Accountabilities Execution of support services across Operations and Technology (O&T) production functions, including incident management triage, management and escalation, event management, change management and batch processing management. Management and resolution of service requests ...

tasks involve BAU security tasks, supporting cyber security projects and assisting with regulatory compliance. Daily tasks will involve the following: * Endpoint monitoring and analysis. * Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. * Monitor and administer Security Information and Event Management (SIEM … Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Vulnerability identification & mitigation/remediation. * Compose security alert notifications. * Advise incident responders & other teams on threat. * Triage security events and incidents apply containment and mitigation/remediation strategies. * Generate reports and document security incidents/ ...

support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents … effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB: Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes: Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

requisitions, Purchase orders, Service receipts, Goods receipts and Invoice payments Building Catalogues working with the Supplier and the Procurement teams Sourcing module for tender management Supporting users on Contracts for the management of vendor contract documents Vendor module for vendor database registration and management Incident management … complex matrix multi-national organisation. Able to speak French and/or Italian would be an advantage. Excellent communication, influence, persuasion and project management skills Comfortable making decisions for change, where limited information may be available. Proven track record of delivering value-added improvement/transformations in a Procurement ...

digital strategy. Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incident management, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements … technical and configuration elements Implementation of application configuration and delivery mechanisms Application testing including technical and functional elements Maintenance including upgrades and patching Incident management and request fulfilment Delivery of projects and significant work The post holder will gain in-depth knowledge of the applications used ...

some planned maintenance. Learn about our products (don’t worry, we’ll teach you) and how to have great conversations with our customers. Incident management and progression working together with the dozens of internal teams who support us in the background to meet some strict SLA’s. Spend … ability to ensure that SLAs are met and exceeded. Experience of a Customer Services environment. (Contact Centre, Retail, Hospitality etc.) Commitment to customer service. Incident management understanding. Positive can-do attitude. Desirable Experience of a Financial Services Service Desk. A self-starter, comfortable working either alone ...

security or IT-focused team? Are you confident working with security assurance processes and compliance frameworks? Then consider the role of Security and Incident Management Executive at Reed in Partnership! This is a remote position with occasional travel to Theory Test Centres, therefore a valid UK driving license … Security Support Assistants (SSAs). SIM Execs ensure the SIM Team HD is manned during all Reed Assessment TCN operational periods. Where an incident of suspected fraud has taken place, Fraud Evidence Packs are produced by the SIM Team and provided to the DVSA in line with contractual KPIs. ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical incidents, escalations and support processes for our cloud-native payments platform used … Investigate issues using Datadog, Postman, SQL, MongoDB Analyse API logs, JSON payloads and system behaviour Support merchant onboarding, transaction flows & payouts Build and improve incident processes, SLAs and playbooks Identify recurring issues and drive root-cause fixes What Youll Bring Strong experience in Technical Support or Incident Management ...

running smoothly—ensuring our business, and our customers, are always in safe hands. What you'll be doing Own the risk and control management process by regularly reviewing potential risks, maintaining up-to-date controls, and producing clear, insightful monthly control packs. Keep our platforms secure and current … business continuity planning in partnership with colleagues across the business, ensuring our plans are both robust and thoroughly tested for real-world effectiveness. Ensure incident management practices are adhered to, acting as the go-to expert for co-ordinating support to resolve system issues quickly and efficiently, ensuring ...

adjustments, communicating clearly with internal teams to ensure smooth delivery. Monitor supplier performance, identify risks, and proactively resolve issues to maintain service excellence. Support incident management and supplier-related projects, contributing insights to drive efficiency and innovation. Manage compliance and audit activities, ensuring the business meets voluntary codes … with the ability to turn insights into action. Collaborative team player who thrives working across departments and functions. Familiarity with compliance frameworks, audits, or incident management is a plus. What we offer Competitive salary and comprehensive benefits package. 25 days holiday (increasing with service), private health (after qualifying ...