the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Edmonton, Cornwall, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Chislehurst, Kent, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Holloway, Derbyshire, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Acton, Suffolk, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Beckenham, Kent, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Southgate, Glamorgan, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Shadwell, Leeds, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Belvedere, Kent, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Orpington, Kent, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
New Cross, Dyfed, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Forest Hill, Oxfordshire, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Manor Park, Cheshire, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
West Wickham, Kent, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
Stamford Hill, Cornwall, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
St. Helier, Channel Isles, United Kingdom Hybrid / WFH Options
Sky
the heart of Sky's technology operations, where every decision you make helps protect the experience of millions of customers across TV, broadband, mobile, and telephony. As a Group Incident Manager , you'll be the driving force behind resolving major and crisis-level incidents, leading recovery efforts, coordinating cross-functional teams, and communicating directly with senior leadership across Sky … the voice of clarity during disruption, delivering real-time, executive-level communications to senior stakeholders across Sky, NBCUniversal, and Comcast Collaborate with global teams and vendors to ensure seamless incident response and continuous service improvement Own the incident reporting lifecycle from chairing post-incident reviews to producing actionable insights and metrics that shape future readiness Play a … key role in disaster recovery and contingency planning, helping to safeguard critical services and customer experience Be a visible leader and role model in the incidentmanagement space, setting the standard for calm, decisive action and cross-functional teamwork What you'll bring A calm, decisive presence under pressure, with the ability to lead major incident recovery More ❯
the Role:We are seeking a highly skilled and motivated Cyber Security Manager to lead and enhance our cyber security posture. This is a pivotal role responsible for overseeing incidentmanagement, ensuring compliance with information security standards, and driving cyber assurance across the organisation. You will work closely with the Security Operations Centre (SOC), senior stakeholders, and cross … business to communicate risks, strategies, and progress.* Stay current with the evolving threat landscape and emerging technologies.* Support audits and regulatory inspections as required.Essential Skills & Experience:* Proven experience in incidentmanagement and cyber security operations.* Strong knowledge of ISO 27001, NIST, and other security frameworks.* Experience with governance, risk, and compliance (GRC) processes.* Familiarity with Security Operations Centres … SOC) and threat detection tools.* Excellent understanding of the cyber threat landscape and mitigation strategies.* Demonstrated ability to train teams and promote a security-first culture.* Strong stakeholder management and communication skills.* Relevant certifications such as CISSP, CISM, or equivalent.* Experience in the defence sector or working with government clients is highly desirable.* Must be a British National and More ❯
the Role: We are seeking a highly skilled and motivated Cyber Security Manager to lead and enhance our cyber security posture. This is a pivotal role responsible for overseeing incidentmanagement, ensuring compliance with information security standards, and driving cyber assurance across the organisation. You will work closely with the Security Operations Centre (SOC), senior stakeholders, and cross … to communicate risks, strategies, and progress. * Stay current with the evolving threat landscape and emerging technologies. * Support audits and regulatory inspections as required. Essential Skills & Experience: * Proven experience in incidentmanagement and cyber security operations. * Strong knowledge of ISO 27001, NIST, and other security frameworks. * Experience with governance, risk, and compliance (GRC) processes. * Familiarity with Security Operations Centres … SOC) and threat detection tools. * Excellent understanding of the cyber threat landscape and mitigation strategies. * Demonstrated ability to train teams and promote a security-first culture. * Strong stakeholder management and communication skills. * Relevant certifications such as CISSP, CISM, or equivalent. * Experience in the defence sector or working with government clients is highly desirable. * Must be a British National and More ❯
Gloucester, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
systems, services and infrastructure; provides IT assistance and training to all stakeholders. Duties The IT Support Analyst will: Follow and deliver upon the trusts IT service desk support and incidentmanagement policies and processes to all stakeholders. Follow and deliver IT service desk incident and support service offerings in line with the trusts internal and external KPIs … complex IT incidents and service requests to the Senior IT Analyst and IT Network and Support Manager as required. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal trust IT policies and processes for the induction, movement and departure of staff. Maintain and update an accurate asset management system for … creating user accounts and ensuring appropriate access rights in line with internal IT policies and processes. Under direction of the IT Network and Support Manager: o Administer the trusts management information systems. o Administer the trusts public cloud architecture, systems, applications and security. o Administer the trusts on-premise network infrastructure, systems, services and hardware. o Administer the trusts More ❯
for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incidentmanagement across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping … for you to become an integral member of TNS' global network support function. You will be part of an operations support team providing first line support, partner escalation and incidentmanagement across the TNS network. You will be responsible for the monitoring and support of our global payments network - and should be geared to the role of upkeeping … meet service availability SLAs. Working on a shift rota ( 12-hour day/night shifts ) providing24 x 7 x 365 operational support, you will be responsible for: Monitoring and management of the Global TNS Payments network. Responsible for monitoring the health of network connectivity and performance and logging of all service incidents in the incidentmanagement system More ❯
Centre (JIC), Quadram Institute Bioscience (QIB), Earlham Institute (EI), and The Sainsbury Laboratory (TSL) - supporting cutting-edge research in food security, health, and environmental sustainability. NBIP provides the facilities management (FM) services to the JIC's, TSL's and EI's estates and buildings. The Facilities Department ensures the seamless operation of NBIP and the Institutes it supports by … managing essential support services, including: • Facilities Helpdesk & Business Systems system - Overseeing service requests, fault reporting, and work coordination. • Security & Access Management - Managing site security, access control, and emergency response. • Soft Services Management - Ensuring effective delivery of cleaning, waste management, catering, reception, and porterage. • Contract & Supplier Management - Managing outsourced service providers and ensuring compliance with SLAs. • Business … Continuity & IncidentManagement - Developing and maintaining business continuity plans for NBIP (BCP). • Compliance, Insurance & Risk Management - Ensuring adherence to health, safety, and environmental policies. • Mechanical, Electrical & Building Fabric Maintenance - Supporting maintenance and infrastructure services. • Project Management & Minor Works - Overseeing small-scale facilities projects. The FM Support Services Manager is responsible for the efficient and effective More ❯
Corsham, Wiltshire, United Kingdom Hybrid / WFH Options
Context Recruitment
provider. This role is perfect for candidates with a passion for customer service, IT support, and service delivery excellence. You'll be part of a supportive, dynamic team handling incidentmanagement, change coordination and operational reporting. Key Responsibilities: * Log and manage incidents and service requests, ensuring full and accurate documentation * Assess and confirm priority levels, ensuring information is … complete and up to standard * Dispatch tickets to the correct resolver teams and maintain clear ownership until resolution * Communicate effectively with internal and external stakeholders regarding incident updates, planned maintenance and service interruptions * Coordinate scheduled and ad-hoc service tasks in line with operational priorities * Support reporting and change management processes * Contribute to monthly reviews, performance reports, and More ❯
and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incidentmanagement, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance delivery culture focused on results … business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working with Oracle … and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯
and Waterfall methodologies as appropriate. Oversee and coordinate all activities to ensure alignment with business objectives and compliance with financial regulations. Use ITIL best practices to manage service transitions, incidentmanagement, and change control processes. Provide regular reporting and communication to senior stakeholders, highlighting progress, risks, and mitigation plans. Foster a high-performance delivery culture focused on results … business processes within large organisations. Solid experience working alongside and managing SI partners to ensure accountability and delivery. Skilled in project delivery methodologies including Agile, Waterfall, and ITIL service management frameworks. Exceptional stakeholder management and communication skills. Strong leadership capability with the ability to motivate and drive teams to meet deadlines and quality standards. Experience working with Oracle … and managing hybrid environments during transitions. Excellent problem-solving skills with a proactive, solution-focused approach. Desirable: Relevant certifications in Oracle ERP, Agile (e.g., Scrum Master), ITIL, or Project Management (PMP, Prince2). More ❯