76 to 100 of 148 Incident Management Jobs in the UK excluding London

secure infrastructure design Automation and scripting skills (PowerShell, Ansible) Familiarity with endpoint provisioning, patching and hardening (e.g. Autopilot) Understanding of SSO and identity management concepts Experience working within secure or highly regulated environments Strong troubleshooting, incident management and problem-solving capabilities Collaborative mindset with the ability ...

highest standard. Key Responsibilities: HV Switching: Act as the HVAP (High Voltage Authorised Person) on-site, managing switching schedules and issuing permits to work. Incident Management: Lead the first-line response to any critical plant failure (UPS, Generators, LV/HV Distribution). Team Leadership: Supervise sub-contractors … junior engineers, ensuring strict adherence to Health & Safety and MOPs/EOPs. Load Management: Monitor building management systems (BMS) and electrical monitoring systems (EPMS) to manage power redundancy. What You'll Need HVAP Status: Current (or recently expired) High Voltage Authorisation is essential. Data Center Experience: You must ...

with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. … with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.) Good understanding of computer systems, mobile devices and other tech products Knowledge of ITIL Incident Management best practices It would be a real bonus if you have: Working experience in a global context is a plus Exceptional analytical ...

Desk service escalating issues when necessary. Ensure all Client devices have up to date Anti Virus software and Operating System patches via appropriate Control Management software. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About … Foundation qualification. Advanced European Computer Driving License or equivalent experience in supporting Microsoft Desktop applications. Knowledge of Service Level Agreements Good understanding of Performance Management principles General understanding of incident management General understanding of IT Security principles Experience Essential Extensive experience in the implementation and support ...

coordinate, and execute cutover activities including data migration, testing, training, and go-live support. Establish and run the EPR Go-Live Command Centre, managing incident escalation, downtime processes, and rapid response protocols. Manage risks, dependencies, and contingency planning for all cutover workstreams. Engage with senior clinical, operational, and digital … Significant experience leading cutover or go-live activities on large digital transformation programmes (ideally NHS/healthcare). Strong background in programme/project management methodologies (PRINCE2, MSP, Agile). Proven ability to manage complex risks, interdependencies, and operational readiness activities. Experience with incident management, command centre ...

role Confidence using computers, ideally in a retail or software support environment Strong communication skills and a helpful, professional manner Good organisation and time management skills Ability to prioritise work in a fast-paced environment Comfortable identifying when issues need to be escalated A proactive approach and willingness … learn Nice to have Experience in a software or technical support role Exposure to ticketing or incident management systems Experience working in a busy retail environment Awareness of ITIL or similar service management frameworks IT qualifications or exposure to SQL Why join us Youll be joining ...

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

implement data flows for various scientific instruments. Support validated data backup solutions for analytical equipment, including configuration, documentation, and equipment/software investigation. Provide incident management support, user coaching, and access management within R&D settings. Manage and resolve tickets through systems such as ServiceNow while ensuring ...

recommend improvement actions for Azure AVD based production configuration. Have good knowledge of Azure AVD publishing applications web server load balancing Resource Manager License Management Manage and deploy updates via Azure update manager Update the AVD image based on business requirements provided by client, including monthly security patches, updates … upgrades of software that has been operationalized. Creating, updating, and responding to Monitors of the AVD environment Service Restoration activities not requiring privileged access (incident management, system troubleshooting, performing Elevating access activities, escalating actions requiring Privileged Access to client team members) Very good hands-on experience on Group ...

recommend improvement actions for Azure AVD based production configuration. Have good knowledge of Azure AVD publishing applications web server load balancing Resource Manager License Management Manage and deploy updates via Azure update manager Update the AVD image based on business requirements provided by client, including monthly security patches, updates … upgrades of software that has been operationalized. Creating, updating, and responding to Monitors of the AVD environment Service Restoration activities not requiring privileged access (incident management, system troubleshooting, performing Elevating access activities, escalating actions requiring Privileged Access to client team members) Very good hands-on experience on Group ...

drive technical excellence, lead agile practices, and ensure the resilience and efficiency of their core infrastructure. Key Responsibilities Oversee the design, configuration, and ongoing management of all IT environments, including development, test, staging, and production. Ensure comprehensive monitoring is in place across environments, applications, infrastructure, and network components. Lead … release management process for applications and software, ensuring smooth deployments with minimal downtime. Partner with DevOps and development teams to coordinate, govern, and optimise automated deployment pipelines. Improve environment performance, scalability, and reliability by proactively identifying and resolving bottlenecks. Implement and maintain robust security policies to safeguard environments, applications ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

real chance of progression with the business. Key responsibilities 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues. Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers. Incident Management ...

Ability to work in environments with high demand, competing priorities, and escalations from AMS teams. Nice to have: PeopleSoft experience in AR, Inventory, Asset Management, or Project Costing. Knowledge of VAT and European Finance processes. Exposure to SAP transitions, data preparation, or test cycles. Familiarity with ITSM/incident management tools. Organisation: Initial 12-month contract Outside IR35 Hybrid working: typically 2 days per week onsite in Kingston Competitive day rate Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity ...

should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment, with a strong understanding of Problem Management processes and methodologies. Proficiency in incident management and rout cause analysis and familiarity with IT Infrastructure and services, including cloud, software, networks ...

solutions to mitigate identified risks. Implement, and manage security systems, including firewalls, intrusion detection/prevention systems, DLP, endpoint protection, MDM, SIEM, IAM, vulnerability management etc. Respond to security events and incidents. Perform regular security audits and risk assessments. Maintain security controls, identify risks and propose treatment plans. Conduct … Information Security Strong understanding of security principles, technologies, and best practices Experience in networking, infrastructure (on-prem and in the cloud), vulnerability and incident management Familiarity with application/device security monitoring (e.g. Firewalls, IDS/IPS, XDR etc.) Experience with SIEM/CNAPP/Log collection platforms ...

role The Service Desk is currently a team of ten and are the single point of contact for Heywood customers for incident management and service requests. Your daily tasks will include: Provide a first-class, professional, and responsive support service to Heywood customers, both internal and external Investigate … incidents, ensuring an appropriate outcome. Ensure that incidents and service requests are triaged and categorised accordingly, working with the appropriate team(s), seeing each incident through to resolution Ensure that critical incidents are progressed with the appropriate priority by all departments within the Company and communication with end users ...

seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You’ll play a key role in a fast-paced … will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership ...

enhance efficiency. Manage vendor relationships to ensure effective resolution of escalated issues. Support compliance and security activities in line with industry standards. Lead incident management activities, including root cause analysis and post-incident reviews. Mentor and develop junior team members to foster a culture of accountability ...

Work With Our client is global financial services firm that manages wealth, navigates complex markets, and design strategic financial objectives. The firm provides risk management solutions across a variety of sectors, emphasizing long-term relationships, and innovative approaches to financial challenges. What you'll do : Ensure reliability, availability … toil and improve repeatability. Build and manage CI/CD pipelines for data pipelines, cloud platforms, semantic models, and services. Support release and change management, ensuring safe deployments, validation, and rollback readiness. Serve as a senior escalation point for incidents, performing root cause analysis and preventive remediation. Design ...

Work With Our client is global financial services firm that manages wealth, navigates complex markets, and design strategic financial objectives. The firm provides risk management solutions across a variety of sectors, emphasizing long-term relationships, and innovative approaches to financial challenges. What you'll do : Ensure reliability, availability … toil and improve repeatability. Build and manage CI/CD pipelines for data pipelines, cloud platforms, semantic models, and services. Support release and change management, ensuring safe deployments, validation, and rollback readiness. Serve as a senior escalation point for incidents, performing root cause analysis and preventive remediation. Design ...

networks Essential Skills & Experience: Experience in an IT Support/Service Desk role Strong troubleshooting and problem-solving skills Experience with ticketing systems and incident management Ability to communicate technical issues clearly to non-technical users Experience supporting Windows environments and end-user devices Desirable Skills: Knowledge … administration Familiarity with Windows 10/11, iOS, Android Basic network troubleshooting skills Exposure to Windows Server, VMware, or Nutanix Strong organisational and time management abilities ...

with internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent customer ...

security best practices Automation Develop scripts and tools to streamline operations Team Collaboration Work closely with developers and IT teams to deliver reliable platforms Incident Management Troubleshoot issues and maintain system reliability Experience Required 4+ years experience in DevOps or Platform Engineering Strong experience with CI/ ...

customers. Key responsibilities include: Leading, coaching, and supporting a team of Tier 2 NOC engineers Overseeing daily NOC workflows and ensuring SLA performance Supporting incident management and technical escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational … customer reports using IT service management systems Supporting training and development within the engineering team Building strong relationships with internal stakeholders and customers Skills & Experience We're looking for someone with a strong background in network operations or managed services who is ready to step into a leadership role. ...