Head of Customer Engagement
- Hiring Organisation
- Jobleads-UK
- Location
- Belfast City District, Northern Ireland, United Kingdom
Wellington IT as a critical service provider.* Align engagement priorities with wider business objectives, in partnership with other functional teams**Customer Engagement & Relationship Management*** Oversee proactive relationship management, high-quality interactions, and touchpoints delivered by the BDM team across existing accounts* Represent the needs of the customer from … status* Ensure quote hygiene across the team, with accurate, up-to-date, and consistently formatted quotes reflecting current pricing and commercial terms* Track team performance against satisfaction, retention, and advocacy metrics (e.g. CSAT, NPS)* Use customer feedback and engagement data to identify at-risk accounts and inform proactive action ...