initiatives remain aligned with both operational imperatives and long-term strategic objectives. Partner across Operations platforms and cross-functional teams to define and deliver a comprehensive AI data and performancemetrics framework. Champion enterprise-wide AI fluency by defining training and awareness initiatives that embed AI governance principles and foster an AI-first culture. Embed an AI-first … Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
BNY
initiatives remain aligned with both operational imperatives and long-term strategic objectives. Partner across Operations platforms and cross-functional teams to define and deliver a comprehensive AI data and performancemetrics framework. Champion enterprise-wide AI fluency by defining training and awareness initiatives that embed AI governance principles and foster an AI-first culture. Embed an AI-first … Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a More ❯
initiatives remain aligned with both operational imperatives and long-term strategic objectives. Partner across Operations platforms and cross-functional teams to define and deliver a comprehensive AI data and performancemetrics framework. Champion enterprise-wide AI fluency by defining training and awareness initiatives that embed AI governance principles and foster an AI-first culture. Embed an AI-first … Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a More ❯
bolton, greater manchester, north west england, united kingdom
BNY
initiatives remain aligned with both operational imperatives and long-term strategic objectives. Partner across Operations platforms and cross-functional teams to define and deliver a comprehensive AI data and performancemetrics framework. Champion enterprise-wide AI fluency by defining training and awareness initiatives that embed AI governance principles and foster an AI-first culture. Embed an AI-first … Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a More ❯
warrington, cheshire, north west england, united kingdom
BNY
initiatives remain aligned with both operational imperatives and long-term strategic objectives. Partner across Operations platforms and cross-functional teams to define and deliver a comprehensive AI data and performancemetrics framework. Champion enterprise-wide AI fluency by defining training and awareness initiatives that embed AI governance principles and foster an AI-first culture. Embed an AI-first … Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a More ❯
As a Financial Data Analyst, you'll sit at the heart of our their mission to provide energy and financial insights. What you will do: Analyse energy and financial performancemetrics to support decision-making. Build and maintain dashboards to track profitability, ROI, and adoption rates. Develop automated reporting pipelines for efficient data delivery. Provide ad-hoc analysis More ❯
As a Financial Data Analyst, you'll sit at the heart of our their mission to provide energy and financial insights. What you will do: Analyse energy and financial performancemetrics to support decision-making. Build and maintain dashboards to track profitability, ROI, and adoption rates. Develop automated reporting pipelines for efficient data delivery. Provide ad-hoc analysis More ❯
Fleet, Hampshire, South East, United Kingdom Hybrid / WFH Options
ErecruitSmart
a responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture Operational Efficiency - enhance delivery effectiveness by streamlining systems, defining performancemetrics, improving collaboration, and implementing business procedures that drive productivity and service chargeability People & Team Leadership - build and inspire a high-performing, innovative operations team through strong leadership More ❯
london, south east england, united kingdom Hybrid / WFH Options
Aquent
individually. What You'll Do: Lead the design, development, and ongoing optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and key performance indicators (KPIs) for digital journeys, ensuring alignment with business goals and customer needs. Be the voice of the customer, leveraging insights, data, and feedback to champion improvements across all … marketing teams. Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments. Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines. Monitor journey performance through analytics and customer feedback, identifying areas for improvement and opportunities for innovation. Spearhead test-and-learn experiments (A/B testing, multivariate testing) to optimize the customer experience. … Regularly report on performancemetrics to senior leadership, showcasing achievements and identifying areas for further development. Collaborate with cross-functional teams to deliver cohesive and seamless experiences across various channels (web, app, and service). Influence stakeholders and align priorities across multiple business units. Cultivate a culture of customer-centricity, innovation, and continuous improvement. Must-Haves: Bachelor's More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Aquent
individually. What You'll Do: Lead the design, development, and ongoing optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and key performance indicators (KPIs) for digital journeys, ensuring alignment with business goals and customer needs. Be the voice of the customer, leveraging insights, data, and feedback to champion improvements across all … marketing teams. Drive personalization and segmentation strategies to create tailored experiences for diverse customer segments. Ensure all digital journeys are compliant, accessible, and consistent with brand guidelines. Monitor journey performance through analytics and customer feedback, identifying areas for improvement and opportunities for innovation. Spearhead test-and-learn experiments (A/B testing, multivariate testing) to optimize the customer experience. … Regularly report on performancemetrics to senior leadership, showcasing achievements and identifying areas for further development. Collaborate with cross-functional teams to deliver cohesive and seamless experiences across various channels (web, app, and service). Influence stakeholders and align priorities across multiple business units. Cultivate a culture of customer-centricity, innovation, and continuous improvement. Must-Haves: Bachelor's More ❯
on analysis role where you'll move seamlessly from pulling and manipulating data to producing clear, actionable insights for the UK Growth and Marketing teams. You'll help monitor performance, understand customer behaviour, evaluate campaigns, and contribute to both tactical and strategic decision-making. You'll split your time roughly 60% on UK-focused work and 40% on global … collaboration, creating local insights while helping to shape global dashboards and reporting tools. Key Responsibilities Analysis & Insight - Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and lifetime value. Go beyond "what happened" to explain "why" and recommend "what next." Campaign Impact Assessment - Evaluate promotions and experiments to determine both immediate and long-term effects on customer spend … data marts and dbt models. Data Visualisation - Create clear, compelling Tableau dashboards and reports for stakeholders at all levels. Marketing KPI Tracking - Support the marketing team in measuring key performancemetrics (e.g., acquisition cost, retention rates, channel ROI). Proactive Opportunity Spotting - Identify trends, anomalies, or risks in the data and bring them to the attention of the More ❯
on analysis role where you’ll move seamlessly from pulling and manipulating data to producing clear, actionable insights for the UK Growth and Marketing teams. You’ll help monitor performance, understand customer behaviour, evaluate campaigns, and contribute to both tactical and strategic decision-making. You’ll split your time roughly 60% on UK-focused work and 40% on global … collaboration, creating local insights while helping to shape global dashboards and reporting tools. Key Responsibilities Analysis & Insight – Conduct deep-dive analysis into marketing performance, customer acquisition, retention, and lifetime value. Go beyond “what happened” to explain “why” and recommend “what next.” Campaign Impact Assessment – Evaluate promotions and experiments to determine both immediate and long-term effects on customer spend … data marts and dbt models. Data Visualisation – Create clear, compelling Tableau dashboards and reports for stakeholders at all levels. Marketing KPI Tracking – Support the marketing team in measuring key performancemetrics (e.g., acquisition cost, retention rates, channel ROI). Proactive Opportunity Spotting – Identify trends, anomalies, or risks in the data and bring them to the attention of the More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
GARY CHAPLIN LTD
exciting opportunity to take on a full-spectrum leadership role in one of the UK’s most respected digital product agencies, a business with a sustained track record of performance, innovation and client impact. With deep expertise in digital product strategy, enterprise application/bespoke software development, and emerging technology integration (including AI), this business is quietly but powerfully … code, and digital acceleration. Collaborate on marketing, content and thought leadership initiatives that reflect the agency’s forward-thinking positioning. Strategic & Operational Leadership Own business planning, budgeting, forecasting, and performance management. Monitor and improve key performancemetrics across delivery, profitability, pipeline, and client satisfaction. Ensure operational excellence, risk mitigation, compliance, and quality standards across all functions. Be More ❯
Bedford, Bedfordshire, South East, United Kingdom Hybrid / WFH Options
Total IT
and delivery quality. Conduct appraisals and provide coaching, feedback, and guidance to team members. Work in partnership with the Head of Operations and HR Manager on career development frameworks, performance escalations, and recruitment processes. Step in to cover critical tasks during periods of annual leave or sickness, while focusing primarily on oversight and process guardianship. Oversight and Guardianship Act … are clear at all times. Act as escalation point for governance issues, risks, and decisions. Liaise with Finance on project milestones, budgets, and invoicing. Continuous Improvement Monitor PMO team performance against agreed measures (compliance, efficiency, customer satisfaction). Lead focus groups and initiatives to refine processes, templates, and tools. Promote the PMO across the business as a driver of … Signed Data Asset Form (where appropriate) Kick-off call completed with documented follow-up Pulse Calls arranged, completed, and followed up All details recorded in Halo PSA and SharePoint PerformanceMetrics: Compliance: Zero major compliance breaches per quarter Efficiency: 95% of projects delivered on time and within budget Customer Satisfaction: 90%+ client satisfaction scores across projects Internal More ❯
key role in developing and executing strategies that drive online sales and customer engagement. Working closely with internal teams and external agencies, you will manage digital campaigns, optimise web performance, and help grow the brand’s online presence. Role and Responsibilities Manage D2C e-commerce activity and site performance Plan and execute email marketing campaigns Coordinate with product … on website updates via CMS Analyse user behaviour to improve UX and conversions Oversee paid ad spend across Google, Meta, and other platforms Work closely with external agencies on performance marketing Report on digital performance and optimise campaigns accordingly Essential Skills Experience in e-commerce, ideally in a D2C brand environment Solid understanding of email marketing and CMS … tools Familiarity with PPC, Meta ads, and digital performancemetrics Strong coordination and communication skills Comfortable working with data and external partners Package Competitive salary - £35,000 – £45,000 Join a passionate, growing brand with real potential for progression Be part of a collaborative, creative team environment More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
GTS Group Ltd
the Data Analyst: Gather, clean, and analyse large datasets on EV charging, fleet operations, and energy use Develop dashboards and reports to communicate insights clearly to stakeholders Monitor key performancemetrics for charging systems, supporting operational improvements Spot trends in charging demand and energy use to help guide future planning Support predictive modelling and forecasting for infrastructure expansion More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Pontoon
RFP, RFI, RFQ) from development to award. draught and review various agreements, ensuring compliance with risk control functions. Support regulatory compliance and monitor supplier adherence to contracts. Present procurement performancemetrics to senior management. What We're Looking For: Experience in a global finance organisation. Extensive background in sourcing or procurement, particularly in indirect sourcing. In-depth knowledge More ❯
and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performancemetrics in IT environments Advanced negotiation skills with the ability to influence at all levels of an organization Excellent analytical capabilities with strong financial acumen and attention to More ❯
and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performancemetrics in IT environments Advanced negotiation skills with the ability to influence at all levels of an organization Excellent analytical capabilities with strong financial acumen and attention to More ❯
london (city of london), south east england, united kingdom
Lorien
and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performancemetrics in IT environments Advanced negotiation skills with the ability to influence at all levels of an organization Excellent analytical capabilities with strong financial acumen and attention to More ❯
and deployment of campaigns across channels (Email, IPD, SMS, etc.), aimed at driving activation and retention Use our in-house experimentation and campaign management platforms to continuously improve campaign performance and user experience. Monitor campaign performancemetrics and KPIs, drawing actionable insights to optimize marketing effectiveness. Map and continuously refine key lifecycle journeys for core customer segments … written communication skills; ability to present findings and recommendations to leadership. Self-starter with a bias for action and a test-and-learn mindset. Understanding of growth marketing, retention metrics (e.g., churn, NPS, LTV), and behavioral triggers. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to More ❯
marketing teams. Drive personalization and segmentation strategies to create differentiated experiences for different customer types. Ensure all digital journeys are compliant, accessible, and aligned with brand promise. Monitor journey performance using analytics and customer feedback, identifying friction points and opportunities. Lead test-and-learn experiments (A/B, multivariate testing) to optimize customer experiences. Regularly report on performancemetrics to senior leadership, highlighting successes and areas for improvement. Influence stakeholders and align priorities across multiple business units. Foster a culture of customer-centricity, innovation, and continuous improvement Skills/Experience: Bachelor's degree in Business, Marketing, Digital Experience, or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. More ❯
managing incidents, service requests, problems, and changes, ensuring everything runs smoothly and meets agreed service levels. You’ll also play a key role in keeping our systems at peak performance – handling planned maintenance, running disaster recovery drills, and implementing improvements, all while following best-practice IT procedures. What You’ll Do Be the go-to expert for our business … systems — from ERP and BI to HR, Finance, WMS, and more. Keep systems running at their best by solving issues, monitoring performance, and minimising downtime. Work with vendors, escalate complex issues, and ensure service levels are met. Empower users with guidance, training, and easy-to-use resources. Lead service improvements, run DR drills, and support Lean efficiency projects. Help … with ERP and other business systems. A problem-solver who can think ahead and act fast. Clear, confident communicator who works well with users and vendors alike. Comfortable with performancemetrics, process improvements, and automation tools. Proactive, adaptable, and ready to make an impact in a fast-moving environment. Essential Skills & Experience Demonstratable experience in an IT Business More ❯
Thornaby, Yorkshire, United Kingdom Hybrid / WFH Options
Jackson Hogg Ltd
key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performancemetrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯
Middlesbrough, Cleveland, England, United Kingdom Hybrid / WFH Options
Jackson Hogg - Supply Chain
key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performancemetrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯