configure applications as needed. Troubleshoot Windows OS, hardware, and enterprise applications. Coordinate with third-party vendors for escalations and hardware replacements. Document issues and resolutions in the IT service management system (e.g., ServiceNow, Remedy). Essential skills/knowledge/experience: (Up to 10, avoid repetition) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing, and applications. …/knowledge/experience: (As applicable) Understanding of O365 and related support activities. Knowledge of Active Directory, DNS, Group Policy, networking, and firewalls. Experience in 2nd line support, incident & problemmanagement, and ITIL processes. Effective communication skills, both written and verbal. Strong stakeholder management skills, including users, management, IT teams, vendors. Availability to work onsite five More ❯
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Jobs via eFinancialCareers
at Jobs via eFinancialCareers Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Commodities Production Management team By Joining Citi, you will become part of a global organisation whose mission is to serve as a … team to provide stability and support to the Commodities trading business (Trading, Operations, Middle Office, Downstream partners) . Deliver efficiency and stability through automation, failover testing and incident and problemmanagement lifecycles. Use Site Reliability Engineering methods to improve availability and performance of applications. Deliver TOIL reduction via automation, resiliency and observability. Manage, triage, communicate and resolve live … scalable solutions from a tooling catalogue. What we'll need from you: Relevant experience in an Application Support role, ideally with Site Reliability Engineering experience. Knowledge/experience of ProblemManagement Tools and the Incident management process. Demonstratable experience in providing Automation and TOIL reducing solutions. Ability to demonstrate strong analytical and technical skills. Effective written and More ❯
and shape how we use technology to deliver critical services. Key Responsibilities Provide level one and two support to internal customers. Assist with systems administration tasks including user account management, permissions, patching, backups, and monitoring. Support the deployment, configuration, and maintenance of hardware and software across the organisation. Participate in IT-related projects, including software rollouts, infrastructure upgrades, and … e.g. VMware), and security tools such as SIEM or antivirus systems. Knowledge of managing Microsoft products such as Active Directory, Intune and M365 Knowledge of managing SQL Group Policy Management and Administration Management of Windows Servers Management of Linux (Multiple Distros) Management of VOIP Phone Systems Setup and management of SIEM solutions, including Windows Event … Forwarding Hypervisor and VMWare management Anti-Virus Support and Administration Security Auditing and Patching Administration ProblemManagement and Critical Data-Management A proactive, problem-solving approach and the ability to communicate technical information clearly. A full UK driving licence, as travel between sites may be required. What We Offer: Annual Leave : 28 days of holiday More ❯
Waterwells Business Park, Quedgeley, Gloucester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
cycles. Collaborate with data inputters, analysts and senior leaders to align practices with UK policing and wider public-sector standards. Champion information-security, GDPR compliance and best-practice data management across the organisation. Experience & Skills Required Essential Strong T-SQL skills and hands-on experience interrogating and optimising relational databases. Proven track record in data validation, cleansing, profiling and … KPI reporting in a live environment. Solid understanding of GDPR, data-protection principles and cyber-security good practice. Analytical mind-set with methodical problem-solving skills and attention to detail. Excellent written and verbal communication; able to translate complex findings for non-technical audiences. Eligibility for Management Vetting (MV) security clearance. Desirable Exposure to RMS (e.g. Niche), mobile … policing platforms (Pronto) or Computer-Aided Dispatch systems. Familiarity with incident/problem-management frameworks (ITIL) and quality-assurance methodologies. Full UK driving licence and willingness to travel between Gloucestershire sites on occasion. Benefits Competitive public-sector salary with Market-Force Factor allowance. 37-hour working week with flexitime, remote-working options and TOIL/overtime enhancements. Generous More ❯
above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true Generalist role, this will predominantly be 2nd line activities, however, is still very much a … client facing role, responding to system events, availability and capacity issues in addition to troubleshooting and problem solving of incidents raised by external customers. You will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. As Technical Services … Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and patterns to initiate ProblemMore ❯
policies, artefacts and processes. This role reports into the Head of Audit Technology. The team comprises at least two senior technical architects [as direct reports] and will involve matrix management of a range of architects, engineers, analysts, and external supply teams. This role requires regular attendance to the office in Newcastle, and occasional attendance in the NAO’s office … and vendor relationships. • Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for DS Cloud Services, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt • Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead … of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. (Skill level: Practitioner) • Problemmanagement: You can ensure that the right actions are taken to investigate, resolve and anticipate problems to defend against them at the right time. You understand how the More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
resources. Automate and streamline service requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, ProblemManagement). Participate in on-call weekend rota and lead technical projects. Technical Skills: Essential: Azure, Microsoft 365, Exchange, Intune, Windows 11, server infrastructure, networking. Desirable: PowerShell, SQL … Server, SSRS, Hyper-V, ITIL, CoLo environments. Professional Attributes: Strong problem-solving, detail-oriented, team player. Passionate about service quality and continuous improvement. Certifications (Required/Recommended): Microsoft AZ-104, MS-900, MD-102, MS-220, SC-300. Desirable: PL-900, ITIL Foundation, CCNA/CCENT. On Offer: 33 days holiday (increasing annually), annual pay reviews, bonus scheme, pension More ❯
