126 to 150 of 237 Problem Management Jobs in the UK excluding London

phishing, anti-virus, IP spoofing) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests, change) Excellent troubleshooting and problem-solving skills A collaborative mindset with the confidence to lead and support others Exposure to project delivery at a mid-level Nice to have … critical incidents Maintain and improve support documentation and knowledge bases Work closely with internal teams and third parties to resolve issues Support change control, problem management, and service improvements Help drive process adherence and identify opportunities for optimisationTake part in training, knowledge sharing, and continuous improvement What success ...

Functional & Business Process Expertise Provide technical and solution guidance across key SAP business domains, including: Plant Maintenance (PM), Finance & Controlling (FICO), Human Capital Management (HCM), SuccessFactors (SF), Order-to-Cash (OTC), Enterprise Asset Management, Customer and Partner Connections, Extended Warehouse Management (EWM), Ariba Procurement, Procurement & Supply Chain … Processes Provide architecture leadership and technical oversight for: OpenText, SCADA Systems, DNCC BA, FRAS, Forecaster, GlobalScape, Remote Link, Technolog (DPRS), Field Service Management (FSM), MRPS Other operational technology and enterprise applications Sybase ASE, Oracle and HANA DBA Integration, Cloud & Middleware Leadership Design and govern integration architectures across ...

good knowledge of Microsoft 365, Exchange and Intune Good knowledge of server operating systems, including Microsoft Server and Linux An understanding of IT service management principles, including incident, change and problem management Strong organisational and prioritisation skills, with the ability to balance business-as-usual activity, incidents ...

Strong experience as a Business Analyst in ServiceNow projects* Good understanding of ServiceNow modules such as:* ITSM* ITOM* HRSD* CMDB* Service Catalog* Incident, Change, Problem Management* Experience with Agile/Scrum methodologies* Strong stakeholder management and communication skills* Ability to create process maps and functional documentation* Knowledge … integrations, workflows, and ServiceNow platform capabilities* Experience in requirement gathering and business process analysis* Strong analytical and problem-solving skills**Required Experience*** 7+ years of experience as Business Analyst* 4+ years of experience working on ServiceNow platform projects* Experience working in enterprise/global environments preferred**Education*** Bachelor ...

root cause, not just symptom resolution and coordinate resolution activity across internal teams and third‐party resolver groups Identify patterns and trends that require problem management or service improvement Provide day‐to‐day technical coaching to Level 1 Engineers and Service Desk Analysts, supporting them in developing structured … trusted working relationships with resolver teams and service owners Identify opportunities to improve tools, processes, and automation and input into service improvement plans and problem‐reduction initiatives Promote a culture of accountability, learning, and technical excellence What we expect of you 2-3 years of experience in a similar ...

Desk team Managing SLAs, KPIs, ticket performance and operational metrics Driving continual service improvement across the function Reviewing and improving processes, documentation and knowledge management Analysing recurring incidents and supporting root-cause and post-incident reviews Managing escalations and supporting Major Incident activity Working closely with resolver teams, suppliers … user experience and promoting a strong customer-service culture Supporting the development and adoption of incident playbooks and escalation processes Working alongside Change and Problem Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure ...

will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust solutions, and places customer satisfaction at the forefront. The position is primarily onsite … Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management ...

secure for internal users and engineering teams. This is a varied role with a strong operational focus, covering infrastructure support, systems administration, troubleshooting, lifecycle management and service improvement across a mixed technology estate. You will work closely with platform engineers, developers, security specialists and other stakeholders to support reliable … underlying infrastructure they rely on. Maintenance and lifecycle managementCarry out routine maintenance activities including patching, upgrades and health checks. Support the ongoing management of hardware and software lifecycles to keep services secure and supportable. Maintain clear technical documentation and operational records. Incident resolution and service improvementInvestigate and resolve infrastructure ...

Windows and iOS devices across the business. This role combines technical leadership with hands‐on delivery, offering the opportunity to modernise endpoint management, enhance identity and security controls, and maximise the value of our existing Microsoft technology investments. You will play a key role in shaping our Modern Workplace … adoption of Microsoft 365 and Microsoft Copilot capabilities. Passwordless authentication and modern identity services. Zero Trust security and Conditional Access maturity. Cloud‐native endpoint management and digital employee experience improvements. What You’ll Be Doing Act as a senior SME and design contributor for Modern Workplace, identity and endpoint ...

continuous service improvement, acting as a key escalation point for 1st and 2nd Line teams. You will support network support, operational change, onboarding, lifecycle management, and small-scale engineering work, ensuring all activity aligns to Managed Services ownership and BAU service delivery. Job Role ResponsibilitiesTechnical Escalation, Ownership & Resolution … senior escalation point for 1st and 2nd Line engineersTake full accountability for technical outcomes and permanent resolutionPerform deep troubleshooting and root cause analysisWork with problem management to identify trends and preventative fixesNetwork Support, Engineering & Operational ChangeSupport and optimise network environments across the live managed estateDeliver operational changes ...

maximise the value of the ITSM platform, using automation, service intelligence and data-driven insight to improve performance and efficiency. Lead incident, request and problem management activities, ensuring effective triage, rapid resolution and sustainable service improvements. Champion user-centred service delivery, using feedback, performance data and operational insight … continuous improvement, and support career development aligned to professional standards and frameworks. About you and your experience Experience leading Service Desk, IT Service Management or Digital Support functions within a complex technology environment. A strong commitment to user-centred service delivery, service excellence and continual improvement. Experience using service ...

resilience and lifecycle of a portfolio of enterprise applications. Maintain clear application ownership, support models, documentation, dependencies and recovery arrangements. Lead major incident and problem management activity and drive action to prevent recurring issues. Own application risks, controls, audit actions and remediation plans. Ensure access, change, data … comfortable taking accountability for their ongoing operation rather than simply delivering projects. Experience should include: Enterprise application or SaaS service management. ITIL-based service-management practices. Major incident, problem and change management. Operational resilience and service improvement. Technology risk, controls and audit requirements. Supplier, vendor and commercial management. ...

vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams to ensure the delivery … urgent tasks, configure and debug mid‐tier software, manage container‐based applications, and develop tools for SAS and third‐party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. ...

looking for a skilled and motivated Platform Team Lead (Server Infrastructure) to join our Infrastructure team. In this role, you will take management of the server infrastructure platforms and services that underpin our core server infrastructure, with responsibility for designing, building, automating, and operating resilient compute, storage, and backup … services and driving adoption of automation, observability, and platform reliability best practices. What you would be doing You will be responsible for the operational management, maintenance, and continual improvement of enterprise server infrastructure platforms, including hosting, virtualisation, compute, storage, and backup technologies. You will: Manage physical and virtual server ...

meet with Company requirements. Ensuring hardware and software fault calls are placed, managed and resolved according to relevant maintenance contracts and in line with problem management processes. Building pro-active and constructive professional relationships with other teams and departments. Day to day support of Microsoft Server Platforms … Virtualization Hypervisors, AHV, ESXiOut of hours availability to support for maintenance and changes. Infrastructure Security - Knowledge of security controls, including encryption and access management, to safeguard infrastructure and ensure compliance. What will you bring to the role? You will have experience in a similar role delivering third-line support ...

experienced SAP PSCD Functional Consultant to join a public sector programme delivering enhancements and project work relating to SAP Tax and Revenue Management (TRM) solutions. This is a challenging and varied role requiring strong functional expertise across SAP PSCD (FI-CA), excellent stakeholder management skills, and the ability … service environments. Conduct impact assessments and contribute to solution design and project planning activities. Ensure documentation is completed to appropriate standards and methodologies. Support problem management, incident resolution, and continuous improvement activities. Required Skills & Experience Strong hands-on experience with SAP Public Sector Collections and Disbursements (PSCD). ...

deliver trusted, market-leading technology products in a secure, stable, and scalable way. In this role, you will help build and evolve the Portfolio Management platform, delivering portfolio management capabilities purpose-built for both Fixed Income and Multi-Asset Solutions. You will support end-to-end portfolio construction … implementation workflows across these asset classes, including intraday portfolio exposure monitoring, order management, scenario-based what-if analysis, order sizing, automated pre-trade compliance checks, and order submission. These capabilities enable portfolio managers and traders to make informed decisions, stay aligned with mandate guidelines, and execute efficiently across Fixed ...

designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront … technology. Streamline Operations: Review, recommend, and implement processes to supercharge team efficiency and effectiveness. Problem-Solve Like a Pro: Provide expert advice to resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management ...

Support Progress/OpenEdge upgrades, patching, migrations, and environment refreshes. Collaborate with application, infrastructure, and development teams to resolve production issues. Participate in incident management, root-cause analysis, and preventive action planning. Automate routine DBA activities using Scripting and maintain operational runbooks. Ensure database security, access controls, maintenance … Linux and/or Windows environments. Knowledge of monitoring tools and Scripting using Bash, PowerShell, Python, or similar. Strong analytical, communication, documentation, and problem-solving skills. Experience working in an incident, change, and problem management environment. Preferred: Experience supporting large-scale or business-critical Progress/OpenEdge ...

core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain … involves engagement at all levels within TSB, both IT and business, as well as with the bank's IT suppliers so excellent communications & relationship management skills are key. The role includes responsibility of decision making within the IT Operations team, acting as lead support and directing a team ...

optimise existing solutions and deliver cost savings. Support the development, testing and continuous improvement of products and technologies. Assist with the staging, tracking and management of technical equipment and inventory. Provide technical support across the wider business and assist Telecom Management with regional enquiries. Share your expertise through … related aerospace messaging systems. Experience supporting pre-sales technical engagements, pricing proposals or RFP responses. A background in fault investigation, root‐cause analysis, problem management or service‐review processes. Knowledge of Cisco routers, switches and firewalls, together with equipment‐staging and inventory‐control practices. Experience delivering on-site ...

About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. ...

About the jobAs a vital member of the SAS Cloud team within the Cloud and Information Services (CIS) division, you will contribute to the management and delivery of hosted and remotely managed SAS application environments. Your role will involve close collaboration with customers, analysts, developers, and implementation teams … urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. ...

business and uphold the exceptionally high technical standards ITVET is known for. This role is suited to an experienced MSP professional who thrives on problem solving, ownership, and delivering an outstanding customer experience. Key Responsibilities Act as the highest technical escalation point within the Service Desk, resolving complex … levels of the service desk Maintain exceptional customer service standards, particularly in high pressure or business critical situations Identify recurring issues and contribute to problem management, root cause analysis, and long-term fixes Strong emphasis on contribution to the improvement of processes, documentation, standards, and technical quality across ...

maintaining the technical standards, architectures, and engineering practices that underpin the Cloud & Hosting platform. This includes driving automation through Infrastructure as Code (IaC), configuration management, and platform engineering principles to deliver secure, repeatable, compliant, and cost-effective infrastructure at scale. Working closely with Group Security, Global Networks, Enterprise Architecture … available, operationally resilient, and aligned to enterprise governance, security, and compliance requirements. The role also provides technical leadership across cloud networking, identity and access management, encryption, connectivity, observability, platform resilience, and operational excellence. As the senior engineer within the Cloud & Hosting domain, the role evaluates emerging technologies, defines ...