126 to 144 of 144 Problem Management Jobs in the UK excluding London

with Minimum 3+ years of experience in service Desk . Excellent communication and conversation skills in English with a Versant Score of 70. Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service Manager Help with the … the tickets to respective Workplace Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and More ❯

ensuring it is up to date. You'll help protect the BAU environment by ensuring all releases are thoroughly tested and signed off before implementation. Working closely with our Problem Management Engineers, you'll address high volume or large impact trends across all services and devices. In this varied, challenging, and rewarding role, you'll help ensure we More ❯

ensuring it is up to date. You'll help protect the BAU environment by ensuring all releases are thoroughly tested and signed off before implementation. Working closely with our Problem Management Engineers, you'll address high volume or large impact trends across all services and devices. In this varied, challenging, and rewarding role, you'll help ensure we More ❯

Farnborough (Hampshire) UK Office (Hybrid) Job Description: A leading company in lawful and location intelligence is looking for a Senior Services Engineer with hands-on experience in installation, maintenance, problem management, testing, and documenting the company's portfolio of infrastructure supporting intelligence products. The role focuses on integra... More ❯

Infrastructure - Expert: Lead design, implementation, and support of infrastructure solutions (Cloudera Data Platform on AWS). Coding and Scripting - Working: Read and interact with code, perform baseline repair activities. Problem Management - Practitioner: Investigate and resolve issues, coordinate preventive actions. Testing - Expert: Manage testing activities, assess risks, and manage customer relations. Behaviours Assessment during the selection process will focus More ❯

Infrastructure - Expert: Lead design, implementation, and support of infrastructure solutions (Cloudera Data Platform on AWS). Coding and Scripting - Working: Read and interact with code, perform baseline repair activities. Problem Management - Practitioner: Investigate and resolve issues, coordinate preventive actions. Testing - Expert: Manage testing activities, assess risks, and manage customer relations. Behaviours Assessment during the selection process will focus More ❯

REST APIs Desirable Skills Ideally, you will be familiar with: • DevSecOps tools like SonarQube and Snyk • Low-code platforms such as Appian • Build tools: Gradle, Maven, Ant • Incident and problem management practices • Disaster recovery and cloud cost optimization Mandatory Skills: DevOps.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end More ❯

Leader plays a critical role in ensuring operational alignment across support levels, escalating issues effectively, and supporting the wider goals of IT Operations and business continuity. Team Leadership & Line Management Directly manage a team of 1st Line (Service Desk) and 2nd Line Support Agents. Provide day-to-day leadership, coaching, and support to ensure the team meets defined individual … performance reviews, development planning, and support career progression within the team. Promote a collaborative and accountable team culture that focuses on delivering excellent user support. Operational Oversight Oversee ticket management for both Service Desk and 2nd Line functions, ensuring SLA compliance and quality standards are met. Ensure timely and effective resolution of incidents, problems, and service requests, across all … support tiers. Act as an escalation point for complex technical issues or service challenges. KPI & SLA Management Monitor, report on, and drive performance against defined KPIs for both 1st Line and 2nd Line teams. Analyse support trends and team metrics to proactively identify improvement areas and remove service bottlenecks. Ensure resource allocation supports peak demand periods and business-critical More ❯

of Cisco networking environments (catalyst Switches) and have in-depth Zscaler experience (ZIA ZPA). You will be working in a infra team and providing support to incident and problem management from a networking perspective. This role will require you to be based on site in Newton Aycliffe for the majority of the week in the first instance More ❯

value, stakeholder feedback, and strategic objectives, ensuring alignment with the overall product vision and roadmap. Collaborate with stakeholders from across the organization, including business users, IT teams, and senior management, to gather requirements, elicit feedback, and validate solutions. Manage stakeholders with conflicting requirements and priorities to ensure the team delivers to meet team goals. Act as the primary liaison … analysts, architects, and developers to translate business requirements into actionable user stories, acceptance criteria, and technical specifications. Ensure the delivery teamwork is managed across the development lifecycle and that management of incident, problems and technical debt is prioritised alongside new development work. Facilitate sprint planning, backlog refinement, and review sessions, ensuring that development efforts are focused on delivering maximum … tools such as Jira, Confluence, or similar platforms. Good knowledge of ITIL methodologies or can demonstrate use of such - mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management. Strong analytical and problem-solving skills, with the ability to assess complex business problems and drive innovative solutions. Able to manage multiple stakeholders More ❯

rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzas and breakfast on Wednesdays! You will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional client services and effective Problem Management. … line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server 2016 - 2022 Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support More ❯

engineer looking for that next step in their career, along with a upbeat personilaty and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services and effective problem management. … line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server 2016 - 2022 Microsoft 365 Support for Email, SharePoint, OneDrive and Teams Active Directory Management Windows 10, 11 Operating System Support Apple OS and Apple Mac support experience Microsoft Office Suite Backup Technologies such as DATTO, Acronis Laptop/desktop and thin client support More ❯

via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow … and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience … essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with More ❯

via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow … and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies—particularly within the Apple and endpoint management space—through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience … essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with More ❯

and components meet and continue to meet all their agreed performance targets and service levels. • Investigate all breaches of service level objectives, initiating remedial activities where possible. • Use application management software and tools to investigate issues, collect performance statistics and create reports. • Continuously suggest and contribute to the team's monitoring strategy to ensure IT teams are equipped with … essential platform metrics, data, and alerts, enabling proactive identification and reduction of faults, bugs, and incidents. • Identify and analyse trends and recurring incidents to support efficient Problem Management. • Participate in daily stand-up meetings with development teams to stay aligned on priorities and progress. • Collaborate with internal business and product teams to ensure real-time prioritisation of active bugs … and the relevant query language. • Previous experience and/or understanding of cloud-based infrastructure (ideally AWS). • Operated in/understanding of an ITIL environment, where Incident/Problem Mgmt, Change Control, etc are implemented. • ITIL working knowledge or qualification • Previous experience in a busy, fast-paced IT environment, working to agreed SLAs and other KPIs beneficial. • Operated More ❯

and effective responses to technical issues, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow … and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologiesparticularly within the Apple and endpoint management spacethrough ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a … essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with More ❯

manage release/configuration deployments. Automate release and configuration processes using tools such as GIT/STASH, NOLIO, Jenkins, and Groovy. Provide Level 3 production support, including incident and problem management. Collaborate with cross-functional teams to ensure system stability and performance. Essential Skills & Experience Must-have: Strong hands-on experience with Broadcom SiteMinder on Linux. Solid understanding of … Monitoring tools: CA APM, Wily, AppDynamics, Splunk Automation tools: CHEF (including wrapper cookbooks), Inspec Containerisation: Docker, OpenShift (CI/CD pipelines, secrets/configs) Familiarity with Identity and Access Management tools: IBM Security/Tivoli Access Manager & Directory Server RSA Access Manager & Entitlement Server Active Directory & Kerberos Authentication Experience with SAML, OAuth, and OpenID Connect protocols. Strong knowledge of More ❯

manage release/configuration deployments. Automate release and configuration processes using tools such as GIT/STASH, NOLIO, Jenkins, and Groovy. Provide Level 3 production support, including incident and problem management. Collaborate with cross-functional teams to ensure system stability and performance. Essential Skills & Experience Must-have: Strong hands-on experience with Broadcom SiteMinder on Linux. Solid understanding of … Monitoring tools: CA APM, Wily, AppDynamics, Splunk Automation tools: CHEF (including wrapper cookbooks), Inspec Containerisation: Docker, OpenShift (CI/CD pipelines, secrets/configs) Familiarity with Identity and Access Management tools: IBM Security/Tivoli Access Manager & Directory Server RSA Access Manager & Entitlement Server Active Directory & Kerberos Authentication Experience with SAML, OAuth, and OpenID Connect protocols. Strong knowledge of More ❯

a pivotal role in actively supporting the bank’s DC infrastructure, ensuring operational success, and mentoring other team members. Key Responsibilities: • Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. • Ensure the Data Centre is visually always kept to a high standard. • Responsible Financial Budgeting for all on-premises … hosted services. • Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. • Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets • Capacity management including power, floor space and assisting with forecasting loadings. • Change management approval site level responsibility. • Support the CTO team with Incident and problem management. … Data Centre related issues, ensuring rapid resolution and minimal business impact, including out of hours. • Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. • Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. • Assist with monthly reporting on DC power usage (subject to usage availability More ❯