76 to 100 of 132 Problem Management Jobs in the UK excluding London

contact’ for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order … project tasks as required. These tasks will vary according to the project. Continuous Improvement. Be able to identify trends in customer issues and apply problem management techniques to understand root cause. Innovation. Work with the wider IT team to propose opportunities to benefit from external technologies. Risk Management. ...

contact' for non-UK Group companies. Administration and patching of enterprise tools and systems (e.g. Active Directory) Investigate and resolve issues, inc network management, business applications and hardware, including working with third party support teams to resolve issues. Ensure that ticket management processes are followed in order … project tasks as required. These tasks will vary according to the project. Continuous Improvement. Be able to identify trends in customer issues and apply problem management techniques to understand root cause. Innovation. Work with the wider IT team to propose opportunities to benefit from external technologies. Risk Management. ...

above sites) Role Type: Permanent MUST BE EITHER SECURITY CLEARED - OR HAVE THE ABILITY TO UNDERTAKE Team/Service Overview The Patch Management service helps customers ensure their End User devices as well as their Servers are patched and security compliant. We achieve this by maintaining the latest patch … monthly/quarterly bases. Patch Management also provide software deployment to ensure all customers core applications are on the latest/supported version. Our goal is to provide users with the best possible upgrade experience, and we achieve this by using our mature and comprehensive standard process and tools. ...

Microsoft technologies (Azure, AD, Group Policy, DNS/DHCP, PowerShell), VMware, storage platforms, SolarWinds, and monitoring tools. Oversee infrastructure-related tickets, incident resolution, problem management, and documentation. Contribute to change management activities, including planning, testing, and implementing infrastructure changes. Ensure accurate configuration management (CMDB), support disaster ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Global Director of Client Services Management to join our team in the UK! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed … Aviva Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: The Global Director of Client Services Management is a senior leadership role responsible for defining, leading, and evolving the global Client Services Management (CSM/SDM) function across all managed IT services. ...

cost-effective, and continually improving. Key Responsibilities: Oversee day-to-day IT service delivery across infrastructure, end-user computing, and applications Lead vendor relationship management, driving performance, compliance, and commercial value Manage major incidents and problem management, ensuring clear communication and fast resolution Own service performance reporting … service improvement initiatives Act as the primary IT business partner for service delivery into the organisation You’ll bring: 10+ years in IT Service Management, with strong ITIL and vendor management experience Proven record managing outsourced partners/SIAM models Strong commercial and contract management background Excellent ...

functions This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. You must have hands-on experience with: Customer portals Case management Omnichannel experiences End-to-end customer journey ...

/LLD, sequence diagrams, deployment topologies, and data models Integration & Data Architect secure integrations with Azure services (Functions, Logic Apps, Service Bus, API Management, Event Grid), Microsoft 365, and line-of-business systems via custom connectors Optimize Dataverse schema, relationships, and performance; manage large datasets, virtual tables … robust monitoring and logging using Azure Monitor, Dataverse telemetry, and Application Insights Govern service accounts, connectivity, licensing posture, and cost optimization Own incident and problem management for platform-related issues and coordinate with vendor support Your Profile Essential Skills/Knowledge/Experience 8 10 years of experience ...

experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: Owning overall responsibility for Incident and Service Request process handling on the Service Desk Liaise with the Service … Self-Service, in a friendly and professional manner Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support. Advanced Active Directory management, including account provisioning, group policies, security access controls, and directory synchronization. O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network ...

experience in a service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change, and Problem Management Manage Service Desk activities, including: Owning overall responsibility for the Incident and Service Request process handling on the Service Desk Liaise with … Self-Service, in a friendly and professional manner Advanced troubleshooting and resolution of escalated issues, reducing reliance on higher-tier support. Advanced Active Directory management, including account provisioning, group policies, security access controls, and directory synchronization. O365 administration & advanced support, including Exchange Online, Teams, SharePoint, and OneDrive troubleshooting. Network ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON’s and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON’s and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

Backup/Storage Engineer Description As a site based Backup/Storage Engineer, you will be responsible for the proactive and reactive maintenance and management of the backup infrastructure ensuring service levels are maintained and that the backup infrastructure is robust and available. The role will require a strong … issues. Production and review of daily reports and addressing backup failures. Perform a full range of ITIL service delivery skills, e.g. Incident and Problem Management, Change Management. Liaise with colleagues and those in other teams to resolve incidents. Perform Root Cause Analysis where appropriate, propose and implement long ...

leading Supply Chain providers in the UK. The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and know-how to collaborate effectively with domain experts … other resolver teams for end issue identification, hardware break-fix support, and spares acquisition In the event of repeated equipment failure, coordinate with the problem management team or equipment manufacturers to determine root cause, and appropriate fix Requirements: Minimum of 2 years’ experience in large scale infrastructure ...

/Android tablets. • Support deployments using tools such as: o Microsoft System Center Configuration Manager (SCCM) o Windows Deployment Services (WDS) o Mobile Device Management (MDM) solutions • Note: Escalate enterprise deployment failures to L2 support. 3. Active Directory & Identity Management • Perform basic AD tasks: o Password resets … analyzers Certifications Required (or to be acquired during employment): • CompTIA A+ (or equivalent) • Basic knowledge of ITIL processes: o Incident, Change, and Problem Management o Service Requests o Buffer/spare stock management • Site-specific certifications may be required during induction. Competency Requirements: • Effective verbal and written ...

Bristol. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first … Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with ...

Bath. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first … Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with ...

London. This is a 5 day a week, onsite role. We are looking for someone who is passionate about providing exceptional IT support and problem-solving to join our clients dynamic Operations/IT Service Desk team. About the Role This is a hands-on role providing first … Teams), Active Directory, Group Policy, SCCM, Intune. Experience with (or willingness to learn) legal or specialist applications such as iManage, BigHand, Aderant. Strong diagnostic, problem management, and root cause analysis skills. Organised, professional and results-driven with excellent attention to detail. Team-focused, self-motivated, and enthusiastic with ...

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: Have a sound understanding of the ITIL framework … practical experience in operating ITIL-aligned problem management processes click apply for full job details ...

with HP storage platforms(e.g. 3PAR, Primera, Alletra) Solid working knowledge of Veeam Backup & Replicationfor backup and disaster recovery Understanding of change, incident, and problem management processes Desirable experience Experience with Windows Server roles such as DFS, and DNS Familiarity with performance monitoring and capacity planning for storage … backup systems Experience developing automation or scripting for routine maintenance tasks ITIL Foundation or equivalent service management certification Due to the highly-secure nature of the projects you will be involved with, you must be eligible to work in the UK and be eligible to undergo and maintain ...

core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. · Utilising skills, experience, and documented knowledge … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. · Participating in ITIL-based Incident and Problem Management in line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions are documented within ...

knowledge in Windows operating systems, Mac OS, system configuration, and troubleshooting will all play a critical role. Skills Windows 11, MECM, InTune, O365, ITIL, Problem Management, Service Now, Application deployment, Hardware repair Key Responsibilities: 1. Reimaging Machines: Own the reimage laptops/desktops via SCCM using PXE. Maintain ...

role in ensuring the integrity, accessibility, and security of the organization’s digital documentation. This position is responsible for administering and optimizing the Document Management System (DMS) to support efficient workflows and compliance with regulatory standards. You will act as the primary point of contact for all DMS-related … role involves configuring system settings, managing permissions, and troubleshooting complex problems to maintain seamless document operations. This is a hands-on role requiring strong problem-solving skills, attention to detail, and the ability to deliver outstanding customer service. You will also contribute to continuous improvement initiatives, including data migrations ...