of workload assigned through ITIL core processes (Incident, Problem, Change etc.) or the IT programme of work and ensuring that personal, team and customer SLA targets are achieved. To maintain the full suite of IT service standards, policies, procedures and knowledge articles with particular emphasis on Health & Safety, customer care more »
change and keep up with new technologies using own initiative Ability to work within Change Management guidelines (ITIL). Desirable Experience of working to SLA targets and co-ordinating workload to meet them Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order more »
process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory more »
Radstock, Somerset, South West, United Kingdom Hybrid / WFH Options
Bighams Limited
IT service. This will involve ensuring that all logged calls, service requests, change requests, hardware requests are completed by you and meeting the contracted SLA's. The role holder will also need to use ServiceDesk incident management tools to actively complete, respond and resolve Bighams IT assigned tickets, interact with more »
interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Problem determination skills Self-motivation Ownership and management - Able to work alone on tasks once trained Methodical - Common sense Communication skills Problem triage Team more »
interpersonal communication skills. Ability to work autonomously. 1st/2nd level operations experience with Application support team or service desk Experience of working to SLA's Windows experience Onsite availability Working within a Support team environment Sec Clearance SQL Awareness Analytical skills Log analysis competency Window 2016 server knowledge and more »
configuration and administration of various applications and systems. Help manage, control, and record change when requests are made, and projects are delivered. Communicate any SLA risk items to the IT Operations Team to ensure that timely support is maintained across the operation. Manage software licensing. Deliver exceptional service to both more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Context Recruitment
and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including more »
monitoring of systems and environments compliance monitoring and proactive/reactive management of issues of escalated colleague service requests or incidents as assigned within SLA 1st Line support/Service Desk in busy periods new hardware such as PCs, Laptops, iPhones and iPads. end user compute support tasks with 3rd more »
team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. Ensure accurate and up to date information is recorded against all tickets. Ensure daily checks are performed correctly and in a timely more »
team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »
Chippenham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Reed Technology
the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities: Monitor support ticket queues ensuring incidents are actioned in line with SLA's Mobile Device and Tablet configuration and laptop rebuilds if required Escalation ticking to other areas of the team when required Handle all queries and more »
service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA's are met and maintain inventory of computer assets with the aim to have continual stock available. What's in it for you? Along with more »
Aberdeen, Bridge of Don, City of Aberdeen, United Kingdom
Belcan
service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA's are met and maintain inventory of computer assets with the aim to have continual stock available. What's in it for you? Along with more »
Avon & Wiltshire Mental Health Partnership NHS Trust
management and identifying fault patterns Desirable Experience working in a fast paced environment Experience with NHS systems and processes Experience working to deadline/SLA's Communication Essential Written and verbal communications Administrative and organisational skills Customer focused Team focused Desirable Ability to write and maintain procedures/knowledge base more »
1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected more »
the IT Systems Access Analysts. Oversee the creation and maintenance of procedures and system documentation. Ensure Requests are completed within agreed Service Levels Agreements (SLA's). Assist in project work and organise workload according to agreed project plans. Review and manage Team Workload including other systems access tasks as more »
relevant experience. Experience, Skills & Knowledge: *Technical authority across relevant platforms. *Strong leadership skills and excellent communication abilities. *Experience with IT service desk software and SLA management. *Proactive learner with solid technical skills in MS Technologies. *Ability to multitask, prioritize, and solve problems effectively. Personal Qualities: *Team player and leader committed more »
core responsibilities include: • Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality standards, providing regular updates to key stakeholders at all levels. • Work with customers to provide product demonstrations, define their requirements more »
G68, Dullatur, North Lanarkshire, Dunbartonshire, United Kingdom
Aperta Ltd
core responsibilities include: • Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality standards, providing regular updates to key stakeholders at all levels. • Work with customers to provide product demonstrations, define their requirements more »
Leiston, England, United Kingdom Hybrid / WFH Options
G4S
and production system. Provide the maintenance and monitoring of an on-premise security system. Be responsible for resolving faults and meeting response/fix SLA’s. Provide support to G4S engineers and contractors. Follow support procedures and policies, maintain and adapt documentation to reflect system and operational changes. Be responsible more »
e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills more »
Burton-On-Trent, Staffordshire, West Midlands, United Kingdom
Amtis Professional Ltd
including troubleshooting and asset management. Key Responsibilities: First point of contact for internal IT inquiries and issues. Logging and resolving requests and incidents within SLA timeframes. Providing professional customer support remotely and in person. Administering and supporting IT solutions like Active Directory, Office 365, D365, and more. Managing user accounts more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Stoneseed Ltd
Managing and tracking incident tickets using an in-house ticket management system and providing timely updates to customers Resolve Incidents to stringent customer defined SLA's Driving the service desk's first-time fix resolution times to enhance customer satisfaction Communicating with customers in a clear, effective, and timely manner more »
with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone calls, tickets and more »
