126 to 150 of 281 SLA Jobs in the UK excluding London

Concept CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TSM when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

relevant Timesheet data accurately and efficiently. Supporting ad hoc external client billing (invoicing)/timesheets. Respond/resolve queries in line with company SLA’s timescales. Assisting the Senior/Principal Contract Administrators for EMEA. Calculating and managing key payments to our IT Contractors. Recruitment onboarding, compliance & right-to-work ...

configuration: forms, views, business process flows, workflows, business rules, security roles Experience working in a support or managed services environment, including ticket/SLA-driven ways of working Comfortable troubleshooting integration and data issues across D365 CE and connected systems Excellent client-facing communication skills, able to explain technical issues ...

onboarding of new members ensuring that they team is effectively resourced with the required skills.Performance and management of all systems within specific portfolio. Ensuring SLA and KPIs are consistently achieved.Actively prioritising and sequencing work activities/tasks, changes across their team to ensure delivery to stakeholders and project requirements. Partnering ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

providing strategic direction while driving day-to-day operational performance across the campus. Key Responsibilities Take ownership of site uptime, availability, operational resilience and SLA performance across all critical infrastructure systems. Lead the safe operation and maintenance of UPS systems, standby generators, HV/LV distribution networks, switchgear, transformers, PDUs ...

providing strategic direction while driving day-to-day operational performance across the campus. Key Responsibilities Take ownership of site uptime, availability, operational resilience and SLA performance across all critical infrastructure systems. Lead the safe operation and maintenance of UPS systems, standby generators, HV/LV distribution networks, switchgear, transformers, PDUs ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

Have Banking/Financial Services experience. Service Mesh (Istio) knowledge. GCP/AWS/CKA/Terraform Certifications. Understanding of SLI/SLO/SLA and SRE practices. Screening Priority Cloud Networking & Troubleshooting Kubernetes Networking Incident Management & RCA Observability & Monitoring Python Automation Terraform & DevOps GCP/AWS Platform Engineering ...

respond proactively to customer incidents.Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business.Achieving agreed and contracted SLA’s.In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures.Working with ...

monitoring the Service Management tool for Incidents, Problems, Service Requests and Change tasks to ensure we are improving the quality and adherence to contractual SLA and KPI requirements of the programme within Boeing Defence UK (BDUK)ResponsibilitiesRHEL8 & 9 enterprise implementation and support.Perform patching, software implementations, and upgrades to our Linux ...

monitoring the Service Management tool for Incidents, Problems, Service Requests and Change tasks to ensure we are improving the quality and adherence to contractual SLA and KPI requirements of the programme within Boeing Defence UK (BDUK)ResponsibilitiesRHEL8 & 9 enterprise implementation and support.Perform patching, software implementations, and upgrades to our Linux ...

Commercial, analytics and transport. Acquire working knowledge of Nexus to communicate features and benefits. Customer presentations. Negotiation. Be accountable for all customer proposals, SLA's, contracts, and any further documentation. Respond to tenders and requests for information in a timely manner. Maintain and update the company's CRM system with ...

monitoring the Service Management tool for Incidents, Problems, Service Requests and Change tasks to ensure we are improving the quality and adherence to contractual SLA and KPI requirements of the programme within Boeing Defence UK (BDUK)ResponsibilitiesRedhat OpenShift enterprise implementation and support.Ensuring availability, reliability, and performance of OpenShift/Container ...

monitoring the Service Management tool for Incidents, Problems, Service Requests and Change tasks to ensure we are improving the quality and adherence to contractual SLA and KPI requirements of the programme within Boeing Defence UK (BDUK)ResponsibilitiesRedhat OpenShift enterprise implementation and support.Ensuring availability, reliability, and performance of OpenShift/Container ...

delivered to the project engineer. Carry out all necessary project administration. Provide 1st line assure activities on a 24x7x365 basis, adhering to agreed contractual SLA targets, and report all information and updates to Vodafone's service support desk. Complete nominated routine maintenance inspection (RMI) activities as required. Recommend improvements ...

troubleshooting within complex production environments. Group Policy design, implementation and troubleshooting. Identity and access management within secure enterprise environments. Supporting critical infrastructure under SLA-driven operational models. Desirable Experience Experience in any of the following would be advantageous: PowerShell scripting and automation. Privileged Access Workstations (PAWs). Public Key Infrastructure ...

functional, secure, and customer-ready. Key Responsibilities: Image and configure desktops, laptops, printers, tablets, and other assets per company standards and in line with SLA’s. Configure BIOS settings and apply required system customisations. Execute asset tagging and accurately record customer-specific data in asset management systems. Complete post-imaging ...

Prioritised consistently using agreed Client approaches o Tracked through remediation or formal risk acceptance Validate, track and monitor: o Remediation timelines and SLA adherence o Handling of high risk vulnerabilities, exceptions and waivers Identify risks relating to: o Incomplete asset coverage o Obsolescent, Legacy or non-patchable systems Evidence & Assurance ...

Prioritised consistently using agreed Client approaches o Tracked through remediation or formal risk acceptance Validate, track and monitor: o Remediation timelines and SLA adherence o Handling of high risk vulnerabilities, exceptions and waivers Identify risks relating to: o Incomplete asset coverage o Obsolescent, legacy or non-patchable systems Evidence & Assurance ...

Proactively identify and resolve blockers that may delay revenue recognition Ticket & Workflow Management Manage incoming requests via Zendesk, prioritising according to revenue impact and SLA Balance urgent tactical requests with ongoing operational responsibilities Provide clear communication back to stakeholders on progress and expectations Cross-Functional Sales Support Support all sales ...

critical electrical and mechanical infrastructure, ensuring maximum uptime and reliability within a high-availability environment. Key Responsibilities: Respond to reactive breakdown calls within agreed SLA timescales, minimising any risk to uptime. Maintain, fault-find, and repair modular UPS systems, diagnosing power quality issues across critical power infrastructure - escalate any concerns ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...