126 to 150 of 196 SLA Jobs in the UK excluding London

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

researchers • co-ordination and prioritisation of activities including platform upgrades/live form fixes/small changes/QA and platform improvements • establishing appropriate SLA and service management reporting • input into weekly/monthly service reporting You will be: • an experienced service delivery manager/designer or delivery manager with ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

most appropriate team members Champion ticket activity: Ensure all customer related action is logged and handled through the ticketing system, in line with service level agreement guidelines. xohmjla ...

correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

loop automation. The role requires strong program governance, change management, and stakeholder alignment across architecture, operations, and vendor ecosystems, with clear KPIs (MTTR reduction, SLA adherence, cost-to-serve, CX uplift). Key skills: Deep understanding of service assurance, fulfillment, and network operations; hands-on with digital twin frameworks (topology ...

with Project Managers, surveyors, installers, subcontractors and clients Ensuring all required documentation (RAMS, surveys, test results, job packs) is produced, returned and approved within SLA Uploading and maintaining accurate site data on internal systems Scheduling start dates once client approval has been received Updating systems throughout installation phases Collating completed ...

Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Keywords: Service Desk Manager, IT Support Manager, MSP Team Leader, SLA Management, KPI Reporting, Escalation Manager, IT Service Manager, Sheffield IT Jobs, Managed Services. ...

SISS Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including ...

team, you'll contribute to a strong service culture built on collaboration, knowledge sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...

Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial ...

RAID logs, stakeholder reporting, risk mitigation and dependency management. Coordinate cross-functional teams (Operations, IT, HR, Finance and external suppliers) and ensure service continuity, SLA adherence and operational readiness throughout the transition. Oversee budgets, resources, contractual compliance and change control, ensuring delivery against scope, time, cost and quality objectives. ...

assets and tenant engagement platforms Knowledge of AI, FDD, digital twins and other Prop Tech trends Experience of managing third-party technology vendors and SLA's What you'll get in return Basic salary - £95K Competitive salary 15% non-contributory pension What you need ...

assets and tenant engagement platforms Knowledge of AI, FDD, digital twins and other Prop Tech trends Experience of managing third-party technology vendors and SLA's What you'll get in return Basic salary - £95K Competitive salary 15% non-contributory pension What you need ...

audits of the existing records. Perform technical support and collate further information where required to pass onto Senior stakeholders. Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations. Understanding of LAN environments and installation of CPE incorporating Access points. Experience of troubleshooting ...

Priorities Dual-Stack Support: Strong Oracle focus, but you'll need to navigate SQL Server environments. High Volume: Incident/Change heavy. Efficiency and SLA adherence are the top metrics. Legacy & Modern: You'll be managing everything from aging hardware to Enterprise Cloud Infrastructure. Continuous Improvement: They want 'waste reduction ...

Priorities Dual-Stack Support: Strong Oracle focus, but you'll need to navigate SQL Server environments. High Volume: Incident/Change heavy. Efficiency and SLA adherence are the top metrics. Legacy & Modern: You'll be managing everything from aging hardware to Enterprise Cloud Infrastructure. Continuous Improvement: They want "waste reduction ...