Head of ServiceDelivery (6month FTC) Location: Hemel Hempstead Job Type: Fixed Term Contract - 6months with potential for extension or permanent role Competitive Compensation: Based on experience A new exciting Fixed Term Contract opportunity has become available on an initial 6-month basis for a Head of ServiceDelivery to oversee customer services and service desk operations in Hemel Hempstead for a global leading digital solutions company. This strategic role is ideal for someone with extensive experience in IT Service Management (ITSM) systems, to ensure the highest standards of service delivery. The successful … hire will manage both the ServiceDelivery Manager and Technical Manager, driving excellence across all servicedelivery platforms. Day-to-day of the role: Execute a strategic vision for servicedelivery, aligning with company goals and exceeding customer expectations. Oversee customer services and the More ❯
We are seeking a highly skilled and experienced IT ServiceDelivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership … skills, technical expertise, and the ability to manage complex servicedelivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: ServiceDelivery Management: Lead the delivery of IT services to meet both operational … and strategic goals. Ensure that service levels (SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that servicedelivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident More ❯
Help Desk & ServiceDelivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and … committed to excellence. We are looking for a Help Desk & ServiceDelivery Manager, based in Taunton, Somerset - Hybrid – Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & ServiceDelivery Manager to oversee the performance of their Help Desk … team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level More ❯
Help Desk & ServiceDelivery Manager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and … committed to excellence. We are looking for a Help Desk & ServiceDelivery Manager, based in Taunton, Somerset - Hybrid – Minimum of 3 days in the office Role Overview My client is seeking a dynamic Help Desk & ServiceDelivery Manager to oversee the performance of their Help Desk … team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level More ❯
ServiceDelivery Manager We have a truly rare opportunity for an experienced and driven ServiceDelivery Manager to join our award-winning business, which provides fully managed IT services across Northwest England. We are keen to hear from candidates who not only have proven technical expertise … the next step in their career, take on greater responsibility, and grow into a future leader within the industry. Main Responsibilities for the successful ServiceDelivery Manager: As the ServiceDelivery Manager, you will be a key member of the senior leadership team, reporting directly to …/Pre-Sales staff, ensuring they are held accountable for delivering our services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes More ❯
building, and maintaining the company's Observability platform. This role ensures that our technology platforms operate efficiently and reliably, providing early insights for Engineering, Service Reliability, ServiceDelivery, and DevOps teams. The CoE Lead will manage the contract with third-party providers responsible for the execution layer … ensuring adherence to service-level agreements (SLAs) and key performance indicators (KPIs). The position involves a 75% focus on the design of frameworks and a 25% focus on implementation and adoption. What You'll Be Doing: We are looking for an experienced CoE Lead to design, build, and … maintain our Observability platform. The CoE Lead will work closely with DevOps, Engineering, Service Reliability, and ServiceDelivery teams to continuously improve our Observability capabilities. This role is a technical, hands-on position with a 75% focus on framework design and 25% on implementation and adoption. You More ❯
Broxbourne, Hertfordshire, United Kingdom Hybrid / WFH Options
LJ Recruitment
Job Title: ServiceDelivery Specialist - Telecoms/MSP Location: Broxbourne - Hybrid Working Available Salary: £35,000 - £40,000 DOE Contract Type: Full-time, Permanent We're working with a leading UK-based Managed Service Provider (MSP) specialising in delivering tailored connectivity, voice, and infrastructure solutions to business … clients across the UK. Due to continued growth, they are now seeking a ServiceDelivery Specialist with experience in coordinating network and telecoms projects - particularly involving LAN/WAN installations, migrations, and number porting. This is an excellent opportunity for a hands-on servicedelivery professional … with a strong understanding of network environments and provisioning processes. Key Responsibilities as a ServiceDelivery Specialist: Oversee and manage the end-to-end delivery of services including LAN/WAN provisioning, number porting, service migrations, and on-site or remote installations Act as the primary More ❯
UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Help Desk & ServiceDelivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer … service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & ServiceDelivery Manager will be responsible for ensuring outstanding servicedelivery to our clients More ❯
connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways. Responsibilities Description of Role ServiceDelivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and … meet agreed KPIs and Service Levels. As the first point of contact for key serviced clients, the ServiceDelivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North ServiceDelivery Manager will own the client service relationship and oversee a range of activities to facilitate seamless service. A North ServiceDelivery Manager will be expected to maintain excellent customer relationships, a deep client understanding More ❯
Senior ServiceDelivery Manager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior ServiceDelivery Manager to work across IT service management, vendor coordination, and customer-facing functions within … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless servicedelivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act … as a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of servicedelivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand serviceMore ❯
Senior ServiceDelivery Manager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior ServiceDelivery Manager to work across IT service management, vendor coordination, and customer-facing functions within … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless servicedelivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act … as a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of servicedelivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand serviceMore ❯
Job Summary: Trapeze ITS UK, a leading provider of intelligent transport systems, is seeking an experienced Head of ServiceDelivery to lead our Project Engineering and Professional Service teams. Trapeze ITS UK is part of Modaxo, a global organization bringing together businesses that collectively focus on advancing … home for technology companies that share our vision to efficiently move the world's people" - Bill Delaney, CEO, Modaxo. Job Description: As Head of ServiceDelivery (Project Engineering/Professional Services), you will be responsible for leading a high-performing team of engineers, and technical specialists to deliver … demands strong commercial acumen, leadership, and the ability to influence and mentor teams to achieve business goals. You will be instrumental in aligning project delivery with business strategy, ensuring profitability, and driving continuous improvement. Key Responsibilities Strategic Leadership and Team Management Provide leadership, direction, and motivation to the professional More ❯
SERVICEDELIVERY MANAGER/BRISTOL & CORSHAM/£70,000 TO £90,000 PER ANNUM DOE & CLEARANCE A fantastic new opportunity for an experienced ServiceDelivery Manager , to join a fast-growing business. In 2019, our founders were working as engineers solving complex cross domain problems in … and security organisations. Our client was formed to consolidate the founder’s collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. The ServiceDelivery Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Pioneering People
SERVICEDELIVERY MANAGER/BRISTOL & CORSHAM/£70,000 TO £90,000 PER ANNUM DOE & CLEARANCE A fantastic new opportunity for an experienced ServiceDelivery Manager , to join a fast-growing business. In 2019, our founders were working as engineers solving complex cross domain problems in … and security organisations. Our client was formed to consolidate the founder's collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. The ServiceDelivery Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. More ❯
the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior ServiceDelivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT … Security managers, this person assures a high-quality service to end users. The ServiceDelivery Manager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. More ❯
the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior ServiceDelivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT … Security managers, this person assures a high-quality service to end users. The ServiceDelivery Manager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. More ❯
the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior ServiceDelivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT … Security managers, this person assures a high-quality service to end users. The ServiceDelivery Manager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. More ❯
the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior ServiceDelivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT … Security managers, this person assures a high-quality service to end users. The ServiceDelivery Manager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. More ❯
THALES has an exciting opportunity for a ServiceDelivery Manager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive … Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF … KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and More ❯
THALES has an exciting opportunity for a ServiceDelivery Manager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive … Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF … KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and More ❯
THALES has an exciting opportunity for a ServiceDelivery Manager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive … Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF … KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and More ❯
THALES has an exciting opportunity for a ServiceDelivery Manager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive … Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF … KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and More ❯
Newcastle upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
Job summary Join the NHS Business Services Authority (NHSBSA) in a new pivotal leadership role,leading the Digital Delivery Centre, shape and deliver a complex agenda including delivery management, user centred design, software and cloud engineering and solution design areas. Our Digital Delivery Centre is the engine … systems including NHS Pensions and NHS Jobs, ensuring that capacity and capability is fit now and the future. You'll be responsible for robust delivery governance, adhering to internal and national delivery approaches including Government Service Design standards. Digitising services through leading-edge technology to deliver taxpayer … will take place in Newcastle on 8th & 9th July. What do we offer ? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS More ❯
ServiceDelivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDelivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDelivery Manager who can help … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯
ServiceDelivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDelivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDelivery Manager who can help … Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes … ensuring high levels of performance, accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT servicedelivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. As part of the senior leadership team, this role More ❯
