and mental wellbeing. This is some of what you can expect to be doing: Responding to service desk tickets and resolving application issues Supporting users with tools like Salesforce, ServiceNow and NetSuite Managing admin access requests and ensuring secure permissions Working with other teams to fix complex problems Creating documentation and training materials for users Sugge sting improvements to systems More ❯
About You You’ll bring a solid foundations in data analysis, ideally within cybersecurity, risk or IT operations, with experience in: Using data tools such as PowerBI, SQL and ServiceNow Reporting Working with vulnerability management tools (e.g. Qualys, Tenable, Rapid7) Understanding vulnerability management processes and security frameworks Automating data collection and reporting using Python or PowerShell Developing and monitoring KPIs More ❯
NN4, Hardingstone, West Northamptonshire, Northamptonshire, United Kingdom Hybrid / WFH Options
Ricoh
information We are an equal opportunities employer You will ideally have Experience of working in a client facing IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework ideally v3 Foundation Must be capable of working unsupervised to agreed timescales Excellent communication skills – both verbal and written Excellent interpersonal skills Ability to develop good More ❯
ll also have Hands on experience with delivering in accordance with the Government Digital Service (GDS) standards Hands on experience in at least one of the following platforms: Microsoft, ServiceNow, SAP, COTS products, large Open Source environments Experience of utilising AI tooling to support delivery Hold Business Analysis certifications e.g. Agile Business Analysis Foundation/Practitioner Evidence of AI learning More ❯
essential; this will be a key consideration should multiple candidates be assessed for suitability. Experience with maintenance management systems (Excel-based or corporate bespoke). ITIL and/or ServiceNow experience is advantageous. Strong leadership and communication skills. Fluent in English (written and verbal). Commitment & drive; Is committed & high energy, willing to go the extra mile. Open for change More ❯
builds and repairs on various customer devices. Work includes Software builds, Software updates, Repairs, preparing kit to be to ship to various customers. Completing tasks on ITSM,SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams. The right candidate will have experience in Configuration Software builds problem solving and fault finding, Laptop More ❯
Twyford, Reading, Berkshire, England, United Kingdom
BBO Recruitment Ltd
paced environment whilst maintaining strong organisation skills Strong Customer Service skills with the desire to work collaboratively as part of a team Confident user of IT packages - knowledge of ServiceNow would be advantageous More ❯
Software builds and repairs on various customer devices. Work includes software builds, software updates, repairs, preparing kit to be shipped to various customers. Completing tasks on ITSM, SAP and ServiceNow environment, preparing reports, monitoring queues, answering queries, liaising with management/service management teams. The right candidate will have experience in Configuration Software builds problem-solving and fault-finding, laptop More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Randstad Technologies
will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
on local adopted artefacts including Control Frameworks, Risk Assessments, IT DR plans, business continuity plans Create DORA business requirements and user stories for key technology implementation programmes including the ServiceNow CMDB, CSDM and TPRM tools Support the creation and coordination of DORA-compliant Target Operating Model (TOM) for both Group and Local Entities that can support the needs of other More ❯
Kent, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements More ❯
Brighton, Sussex, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements More ❯
Brighton, East Sussex, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
to enterprise data strategy decisions Requirements: Strong SQL, relational database design, and data modelling skills Experience with ETL, data warehousing, and platforms like SQL Server, Oracle, Snowflake Familiarity with ServiceNow and cloud architecture Deep understanding of enterprise systems and data flows Experience with API integrations and system interfaces Knowledge of data governance and migration projects Advanced stakeholder management and requirements More ❯
role you will be a great team player, have excellent communication skills and be able to focus on serial number/asset tracking. Processing components and devices on SAP, ServiceNow, ITSM accordingly updating SAP Raising RMA's whilst being aware of any financial implications regarding timeframes etc. Despatching all vendors warranty parts back to them Managing all queries within SLA More ❯
role you will be a great team player, have excellent communication skills and be able to focus on serial number/asset tracking. Processing components and devices on SAP, ServiceNow, ITSM accordingly updating SAP Raising RMA's whilst being aware of any financial implications regarding timeframes etc. Despatching all vendors warranty parts back to them Managing all queries within SLA More ❯
the enterprise. Define solution patterns for integrating LLMs, GenAI, and agent-based systems into business workflows. Build pipelines that connect structured and unstructured data (e.g., Databricks, M365, SharePoint, Salesforce, ServiceNow). Guide engineering teams through reference implementations and scalable architecture models. Partner with platform teams on enabling LLMOps/AgentOps-covering prompt management, evaluation, observability, and governance. Collaborate with business More ❯
Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
WWT EMEA UK LIMITED
solutions. Experienced in creating both high-level and low-level design documentation, with proficiency in Visio and Ekahau Pro. Familiar with IT service management and collaboration tools such as ServiceNow, Remedy and SharePoint. Highly organised, detail-oriented and focused on delivering a seamless end-user experience. All candidates will need to go through a background check. Must be eligible to More ❯
East Kilbride, Glasgow, Lanarkshire, Scotland, United Kingdom
QA
system (Stock and Order Management) Acting as the first point of contact for internal system queries, troubleshooting issues, and providing guidance to team members Train to become proficient within ServiceNow CRM system - handling invoicing, producing reports, and data entry to maintain accurate and up-to-date records Working collaboratively with internal departments including sales, logistics, and customer service to ensure More ❯
P2P, Supplier Management). Address emerging needs such as AI-driven forecasting and process automation. ERP & SaaS Platform Leadership: Lead the modernisation of core platforms (e.g. Workday, SAP, Coupa, ServiceNow) and niche systems. Analyse trends and disruptions (e.g. AI in HR, CLM), and assess their impact on targeted business outcomes. Regulatory & Compliance Alignment: Architect solutions for mandates including SOX, GDPR More ❯
London, Cannon Street, United Kingdom Hybrid / WFH Options
VIQU IT
Project Manager – ServiceNow Location: Central London (Hybrid – 2 days per week on-site) Contract: 12 months IR35 Status: Inside IR35 Rate: £550 - £650 per day We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful … delivery of a major enterprise-wide transformation programme. Key Responsibilities Project Manager ServiceNow: Own the end-to-end delivery of a ServiceNow ITSM implementation project , ensuring scope, timelines, budgets, and quality standards are met. Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives. Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders. … governance forums at all levels, including business leaders, IT teams, and external suppliers. Lead workshops, steering groups, and project meetings, ensuring clarity of objectives and alignment of deliverables. Oversee ServiceNow solution delivery and ensure technical and business requirements are effectively translated into outcomes. Coordinate internal and external teams, ensuring all project activities remain on track and integrated with wider business More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
VIQU IT Recruitment
Project Manager – ServiceNow Location: Central London (Hybrid – 2 days per week on-site) Contract: 12 months IR35 Status: Inside IR35 Rate: £550 - £650 per day We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful … delivery of a major enterprise-wide transformation programme. Key Responsibilities Project Manager ServiceNow: Own the end-to-end delivery of a ServiceNow ITSM implementation project , ensuring scope, timelines, budgets, and quality standards are met. Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives. Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders. … governance forums at all levels, including business leaders, IT teams, and external suppliers. Lead workshops, steering groups, and project meetings, ensuring clarity of objectives and alignment of deliverables. Oversee ServiceNow solution delivery and ensure technical and business requirements are effectively translated into outcomes. Coordinate internal and external teams, ensuring all project activities remain on track and integrated with wider business More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Human Capital Ventures
high-level 2nd line support escalations, then provide major incident support and problem management activities to perform root cause analysis and implement preventative measures to manage incidents through the ServiceNow ITSM. The successful candidate will work hybrid remote from our clients' Milton Keynes IT shared service centre in office 3 days per week, supporting IT operations and employees during core … Base (KB) articles, serving as the Subject Matter Expert (SME) for relevant content. Offer executive user support to key stakeholders and senior management. Manage escalated incidents and requests via ServiceNow, ensuring timely resolution. Utilize advanced IT troubleshooting and analytical skills for issue diagnosis and support. Take ownership of unresolved issues, delegating tasks to appropriate teams as needed. Escalate wider-impacting … the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices, such as Apple smartphones More ❯
ServiceNow Architect - £750 per day - Inside IR35 - SC Cleared Rate : £750 per day Duration : 12 months extendable IR35 : Inside Location : Northwest The role : A leading Government Institution is seeking a ServiceNow Technical Architect, with Functional experience in ServiceNow platform security, Integration frameworks, technologies and best practice. This role is for an initial 12-month period (extendable), and will require on … site attendance in Manchester and surrounding areas on a hybrid basis. Experience requirements: ServiceNow Certified Technical Architect (CTA) - Highly desirable Significant experience in designing and implementing ServiceNow solutions across multiple data centres and public cloud platforms. SME in multiple areas of the ServiceNow core platform modules or the IT Service Management modules Functional experience in ServiceNow platform security, Integration frameworks More ❯