London, South East, England, United Kingdom Hybrid / WFH Options
Solutions Through Knowledge
Understanding of SLAs and service desk processes Strong communication and interpersonal skills Ability to work collaboratively with cross-functional teams Preferred Skills: Experience with tools such as Jira, Zendesk, ServiceNow, or similar platforms Basic understanding of IT infrastructure and support terminology Experience with quoting or billing processes is a plus More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Randstad Technologies
will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries. As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service. In this role More ❯
Windows OS, Office 365, imaging tools, remote access, and call logging systems Exposure to the firm’s software environment (e.g. Windows 10/11, Litera Compare, NetDocuments, Zoom Workplace, ServiceNow, SCCM, Citrix, GlobalProtect VPN) Solid knowledge of desktop hardware and peripherals and experience supporting mobile devices (e.g. iPads, iPhones, Android More ❯
data transformation project - the aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, we're looking for a Business Analyst with a strong understanding of data structures and data More ❯
data transformation project - the aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, we're looking for a Business Analyst with a strong understanding of data structures and data More ❯
data transformation project - the aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, we're looking for a Business Analyst with a strong understanding of data structures and data More ❯
data transformation project - the aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, we're looking for a Business Analyst with a strong understanding of data structures and data More ❯
data transformation project. The aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, a strong understanding of data structures and data modelling is key, and hands-on skills in More ❯
data transformation project. The aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, a strong understanding of data structures and data modelling is key, and hands-on skills in More ❯
data transformation project. The aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake Data Warehouse. Due to the technical nature of the role, a strong understanding of data structures and data modelling is key, and hands-on skills in More ❯
data transformation project. The aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, a strong understanding of data structures and data modelling is key, and hands-on skills in More ❯
data transformation project. The aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, a strong understanding of data structures and data modelling is key, and hands-on skills in More ❯
data transformation project. The aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, a strong understanding of data structures and data modelling is key, and hands-on skills in More ❯
data transformation project. The aim is to transition the business from its current landscape of bespoke, custom-built systems to more modern, streamlined solutions - such as the implementation of ServiceNow and a new Snowflake data warehouse. Due to the technical nature of the role, a strong understanding of data structures and data modelling is key, and hands-on skills in More ❯
Southampton, Hampshire, United Kingdom Hybrid / WFH Options
University of South Hampton
Join our dynamic Business Change Management team within the IT Portfolio and be part of our resource pool, working on a variety of strategic projects. Current initiatives include CRM, ServiceNow, Windows 10 upgrades, the Student App, Digital Innovation and Capabilities. Are you eager to make a significant impact across the university community? If you are proactive, adaptable and passionate about More ❯
devices such as: Barcode scanners & printers Smart devices Touch screens and monitors MRTs and other endpoint technologies Endpoint hardware/software troubleshooting in a production setting. Working knowledge of ServiceNow and associated processes (Incident, Change, SLM, Knowledge Management). Familiarity with SLA-driven environments and structured escalation procedures. Strong communication and stakeholder management skills. Ability to work effectively in shift More ❯
of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯
of IT systems, infrastructure, and the software development lifecycle. Holds certifications like PMP or PRINCE2, showcasing a commitment to excellence. Is adept with tools like MS Project, Jira, or ServiceNow PPM, ensuring seamless project tracking and reporting. Has a flair for communication, making complex technical concepts accessible to all stakeholders. Why This Role? Beyond the responsibilities, this position offers a More ❯
in this role, you should have: Experience in architecture and engineering of Event Intelligence Solutions/AIOps platforms. Experience engineering monitoring platforms such as IBM Netcool, Moogsoft, BigPanda, PagerDuty, ServiceNow AIOps. Proficiency in Python, and hands-on knowledge of Ansible Automation Platform. Other highly valued skills include: Knowledge of Observability Platforms: Prometheus, Grafana, ELK, Splunk. Experience with integration into ITSM More ❯
ServiceNow Developer UK-Based | Hybrid | Full-Time Digital Customer Experience Team £60,000 - £70,000 + Private Healthcare + Pension + Unlimited Training Budget Make a Real Impact with Tech That Transforms We're hiring a ServiceNow Developer to help shape smarter, faster, and more human digital experiences. If you have 2+ years of hands-on development experience with the … ServiceNow platform, this is your opportunity to work on meaningful transformation projects across industries - from IT and HR to customer service. You'll be part of a high-performing team that puts users first, leverages cutting-edge tech like GenAI, and delivers solutions that actually make people's work lives better. What You'll Do Platform Engineering Configure and extend … ServiceNow across ITSM, HRSD, CSM, and onboarding Build custom apps with JavaScript, Angular, and the Glide API Apply GenAI, Now Assist, and Data Fabric to build intelligent, responsive solutions UX-Focused Development Create sleek, role-based interfaces using Next Experience UI, UI Builder, and Service Portal Build dashboards and portals that empower users and simplify journeys Seamless Integration Connect ServiceNowMore ❯
Job Title: Cloud DevOps Engineer Location: Birmingham Career Level: CL10 (Senior Analyst) Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of More ❯
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
DXC Technology Inc
Dependent on Experience The role: As an Advisor Business Consultant you will be part of an innovative team, working to define and deploy world class customer solutions using the ServiceNow platform. With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive … organizational change and improvement. Providing process and technical expertise as a consulting service to clients; contributing to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. Responsibilities … You will be a part of a team of specialists principally delivering ServiceNow solutions to a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content. Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired More ❯
Welwyn Garden City, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Akkodis
ServiceNow Support Developer | nr. Welwyn Garden City(Hybrid - 2 days onsite per week) £45,000 - £65,000 DOE We're hiring on behalf of a trusted client for a ServiceNow Platform Support Consultant to join their ServiceNow operations team. This is a great opportunity for someone with solid ServiceNow Development experience who enjoys solving problems, supporting critical systems, and working … to have a development background, but be open to moving away from it (35% development in this role). What You'll Be Doing Supporting a global, business-critical ServiceNow platform (24/7 environment). Managing incidents, problems, and defects...ensuring smooth ticket progression. Delivering configuration fixes and occasional code fixes utilising your ServiceNow Developer background (approx. 20% of the … app/plugin upgrades, patch testing, and performance monitoring. Collaborating with internal teams and offering guidance to junior colleagues. What We're Looking For A good solid background in ServiceNow Development/Coding, perhaps moving up from an Admin level. Strong understanding of ITIL/ITSM processes, especially incident/problem management. Comfortable with JavaScript, XML, JSON, HTML, CSS. Organised More ❯