infrastructure and application teams to identify automation opportunities and design standardised delivery pipelines. Develop, maintain, and document cloud solutions and infrastructure best practices. Integrate firm-wide tools such as ServiceNow for provisioning services. Build secure, modular cloud-based systems that align with best practices in cloud security. Support and enhance tooling to improve consistency, compliance, and lifecycle management. Act as More ❯
with a deep understanding of ITIL principles, practices, and processes. Experience in IT service design, service architecture, or a similar role within an IT Infrastructure & Operations setting. Experience with ServiceNow or other ITSM platforms. Experience with planning and managing work using Jira. Strong leadership capabilities with proven skills in collaboration, influencing, and leading. Familiarity with modern IT infrastructure, cloud technologies More ❯
with a deep understanding of ITIL principles, practices, and processes. Experience in IT service design, service architecture, or a similar role within an IT Infrastructure & Operations setting. Experience with ServiceNow or other ITSM platforms. Experience with planning and managing work using Jira. Strong leadership capabilities with proven skills in collaboration, influencing, and leading. Familiarity with modern IT infrastructure, cloud technologies More ❯
metrics and translate insight into actionable improvements. Confident communicator capable of influencing at all levels, from engineers to senior leadership. Hands-on experience with service management tools such as ServiceNow, Jira, or Freshservice. Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work More ❯
Greater Bristol Area, United Kingdom Hybrid/Remote Options
Devonshire
Apple Mac devices (Configuring and setting up ) is a must . Strong communication and teamwork skills Experience in Networking, DNS, DHCP, TCP/IP and Wi-Fi Exposure to ServiceNow, Jira or similar ITSM platforms Salary - £30-35K plus on call allowance Location - Bristol 3 days per week and Chippenham 2 days per week Devonshire is an equal-opportunity More ❯
experiences by meeting the needs of both internal clients and external contacts positively.* Desirable: Experience or knowledge of Prince2 methodologies, ITIL frameworks or Agile environments; familiarity with Ivanti or ServiceNow platforms; exposure to server technologies such as Microsoft Server 2016 & 2019; relevant certifications like MCSE/MCSA/MCITP/CCNA. Robert Walters Operations Limited is an employment business and More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom Hybrid/Remote Options
Gerrard White
who's: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building relationships with third parties such as insurers and More ❯
Bretton, Peterborough, Cambridgeshire, England, United Kingdom Hybrid/Remote Options
Vermelo RPO
who’s: Highly motivated , proactive, and solution-focused. Experienced in diagnosing and resolving issues in enterprise applications (performance, configuration, integration). Skilled in incident management using ITSM tools (e.g., ServiceNow), including root cause analysis and long-term fixes. Experienced in CDL Classic, CDL Strata, or OpenGI platforms (or similar). Comfortable building relationships with third parties such as insurers and More ❯
Outlook (for meeting management & scheduling), SharePoint, OneDrive,Miro/MURAL Reporting & Analytics: Power BI, Tableau, advanced Excel; strong ability to produce quarterly, annual, and executive- level reports. Governance & Compliance: ServiceNow, Archer GRC, or similar platforms Strong report-writing and presentation skills, with attention to detail and executive-level clarity Strong analytical and problem-solving abilities Business level fluency in English More ❯
relationship skills · Be self-motivated, proficient in managing own workload and able to prioritise tasks · Experienced with ITSM tools · Microsoft certified professional* · SCCM, AD, SentinelOne, MS Outlook, Office 365, ServiceNow · Needs to be continually learning the latest platforms and technology tools · Overall technical understanding of all IT platforms and services (e.g., networking, hardware, web development, app development, cloud computing, etc. More ❯
in cross-functional teams Good understanding of DevOps principles, CI/CD, and version control Excellent communication skills, able to bridge technical and business discussions Preferred Skills Knowledge of ServiceNow, SAP, Salesforce, Pega, or other SaaS platforms for integration purposes Experience with data transformation, ETL tools, or scripting languages (Python, JavaScript) Understanding of security, compliance, and governance in cloud integrations More ❯
Nottingham, England, United Kingdom Hybrid/Remote Options
Klipboard
also be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may More ❯
Telford, England, United Kingdom Hybrid/Remote Options
HM Revenue & Customs
or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯
Liverpool, England, United Kingdom Hybrid/Remote Options
HM Revenue & Customs
or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯
Worthing, England, United Kingdom Hybrid/Remote Options
HM Revenue & Customs
or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯
Edinburgh, Scotland, United Kingdom Hybrid/Remote Options
HM Revenue & Customs
or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯
Manchester Area, United Kingdom Hybrid/Remote Options
HM Revenue & Customs
or “end-to-end” IT services (reflecting operational support models and user journeys). Desirable Criteria ITIL4 foundation (mandatory); Practitioner/Specialist Certification ITIL4 (preferred). Experience working with ServiceNow (IT Service Management). Experience with service management information and reporting toolsets. ITIL Certified at Practitioner/Specialist Level (e.g. ITIL4 Create Deliver Support). Transitional Sites Information If your More ❯
Role: ServiceNow Architect Location: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and … detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish More ❯
Role: ServiceNow Architect Location: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and … detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish More ❯
Role: ServiceNow Architect Location: Remote in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will … drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders. Key Responsibilities Architecture & Solution Design Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine). Define data models and align with CSDM standards; establish CMDB strategy, health, and governance. Create high-level and … detailed solution designs, sequence diagrams, and integration contracts. Salesforce Integration Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS. Define data synchronization, error handling, security, and performance patterns for cross-platform workflows. Platform Governance & Best Practices Establish More ❯
Belfast Metropolitan Area, United Kingdom Hybrid/Remote Options
Version 1
improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader. … track record of managing a service desk team in a fast-paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with More ❯
experience in a 3rd line or senior technical role. In addition, you will also have: • 3rd Level qualification in IT or Computing (an advantage) • Experience with ITSM tools (e.g., ServiceNow). • Excellent troubleshooting and problem-solving skills. • Strong communication and interpersonal skills. • ITIL certification (Foundation or higher) preferred What you will be doing: • Line management of a versatile and talent More ❯
reviews. Encourage continuous improvement and share knowledge across the team. Build positive relationships with clients and other departments. Report on service performance and progress. Bonus skills: Experience with MSPs, ServiceNow, project management, or cybersecurity knowledge. If you feel you have the skills and experience required for this opportunity, please contact Spectrum IT Recruitment (South) Limited is acting as an Employment More ❯
SharePoint). Manage user accounts and access rights in Active Directory. Perform routine server administration tasks, including patching and backups. Handle incident, problem, and service requests via ticketing systems (ServiceNow, Remedy, or similar). Support network devices (routers, switches, firewalls) at a hands-and-feet level. Troubleshoot POS systems, barcode scanners, receipt printers, and related retail hardware. Ensure POS software More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Altum Consulting
senior stakeholders. Support consistent ITSM processes across multiple business units. About You: Proven experience in IT transformation, centralisation, or shared service programmes. Hands-on with ITSM platforms is essential (ServiceNow, Freshservice, or similar). Strong skills in process mapping, business case development, and cost-benefit analysis. Comfortable in hybrid Agile/Waterfall environments; able to write user stories and acceptance More ❯