51 to 75 of 134 Customer Experience Jobs in the West Midlands

Level 3 qualification. Knowledge areas Include: Marketing Methods, Principles and Practices for a Business Campaign Implementation and Management Strategic Marketing Communications and Copywriting Enhancing Customer Experience and the Customer Journey Research and Campaign Planning in Compliance with regulations and Legislation Integrating IT And Digital Tools You will … gain practical experience in sales, employer engagement, networking, digital marketing and relationship management while completing the Level 3 Multi-Channel Marketer Apprenticeship, with opportunities for future career progression (Opportunities to progress onto higher or degree level apprenticeship on successful completion). Apprenticeship Standard Multi-channel marketer (level 3) Training ...

with Kainos company values. You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers. Experience in bespoke software delivery,operating as a part of an agile team working for an external customer (experience in a client-facing … consulting environment). Minimum Requirements: Willingness to undergo a security check clearance processupon joining, as part of the onboarding process. Minimum 3 years of experience in a similar role with UK public sector organizations (ministries, government authorities, and any official governmental entity), preferably central government. Minimum 3 years ...

intersection of business strategy, digital innovation, and technology execution, ensuring the delivery of scalable, secure, and high-performing digital products that create customer value and support business growth. You will lead the strategy, architecture, development, and operation of key digital platforms, including IoT, AI, Analytics, customer-facing applications … world-class digital experiences. What you’ll be doing: Define and execute the Digital Engineering strategy, creating a unified vision across IoT, AI, analytics, customer applications, and digital services. Lead the development and operation of enterprise digital platforms, including IoT ecosystems, AI capabilities, analytics platforms, and customer engagement ...

information on the system and liaising with the relevant teams Directs activities and functions to maintain efficiency and compliance with company policies Ensure excellent customer experience is provided for site visitors Manage day-to-day fulfilment to meet site requirements, or other specific tasks as determined by your … tenacity to resolve queries Ability to prioritize and organize your own workload Good numeracy and literacy skills Effective team player Previous Good Distribution Practice experience Previous experience of warehouse administration Preparing, organizing and storing information in paper and digital form Dealing with queries in a timely manner Dedicated ...

services online, ensuring every line is live with accurate content, imagery, copy and attribution. The role also plays a key part in optimising the customer journey, driving improvements in bookings, conversion, attachment rates and availability, while ensuring customers receive clear, relevant help and advice content that supports informed purchasing … decisions and delivers an excellent customer experience. Key responsibilities Own the digital merchandising strategy across Services (Tyres, Repairs and Service/MOT), driving online sales, bookings and commercial performance across Halfords and National websites to support ambitious growth targets. Manage and optimise the online proposition, ensuring product and service ...

Your new company Our client has a reputation for innovation, customer obsession and building world-class digital experiences. Headquartered in the West Midlands, the organisation has grown rapidly from a challenger brand into an international business serving millions of customers worldwide. Technology sits at the heart of its growth … fast-paced, highly collaborative and product-led, giving engineers the opportunity to work on large-scale applications that have a direct impact on customer experience and business performance. With modern offices, a strong engineering culture and a commitment to continuous improvement, this is an excellent opportunity for someone ...

Open GI in Worcester is seeking a Head of Customer Value to lead the end-to-end customer experience, combining proactive success, reactive service, and continuous improvement. You will drive retention, adoption and growth by directing a team of Customer Success and Service Delivery Managers, shaping … data-driven strategy and executive relationships. The role requires extensive leadership experience in B2B SaaS, strong customer metrics knowledge, and collaboration across product, sales and #J-18808-Ljbffr ...

Delphi’s product portfolio. The Technical Trainer also supports the effective planning and management of the training calendar, coordinating resources and helping balance customer demand with team capacity and development objectives. KEY RESPONSIBILITIES Deliver engaging, professional technical training across Delphi Academy disciplines, including diagnostics, EV/hybrid systems, ADAS … emissions, electronics, and chassis technologies. Translate complex technical concepts into clear, practical training that supports technicians of all experience levels. Adapt delivery style to suit audience capability, ensuring an inclusive and effective learning environment. Maintain accurate training and attendance records to support reporting, development planning, and continuous improvement. Contribute ...

team to ensure capacity is high and downtime, duplication and wasted effort are minimised through use of daily huddles Ensure excellent management of customer incidents and ensuring a comprehensive handover is carried out at the beginning and end of shifts to allow the oncoming Supervisor to correctly follow … team to respond appropriately to any signals or messages received and guide their team in doing the same Ensure the team respond to all customer calls and requests within target guidelines and give our customers an excellent customer experience at all times Ensure compliance with GDPR ...

suited to you if... You have a strong background in Electrical Engineering, Embedded Systems, Vehicle Electronics or a related engineering discipline. You have experience working with telematics hardware, IoT devices or connected vehicle technologies. You have knowledge of communication protocols such as CAN, MQTT, Modbus or similar technologies. … strong problem solver with experience diagnosing technical issues and identifying effective solutions. You can confidently analyse data and use insights to support engineering decisions and product improvements. You have experience working collaboratively with multidisciplinary engineering teams. You have an understanding of software development principles, embedded systems or firmware ...

Development (Hands-On) Design, code, test, deploy and maintain bespoke SaaS integrations using APIs and webhooks, connecting ERP, ecommerce, CRM, WMS, finance, product information, customer service and BI systems. Replace third-party connectors with robust in-house integrations where there is clear commercial, operational or technical benefit. Build secure … technology partners, providers and consultants while steadily building internal technical capability. Assess where new technologies, including AI, can create genuine business value. Skills & Strengths Experience owning or managing business systems within a retail, ecommerce, consumer goods or similarly fast-moving organisation. Demonstrable hands-on experience designing, developing ...

Full Job Description: We’re seeking a Head of Ecommerce & IT Asset Reuse to drive sustainable income growth through online trading, digital innovation and customer insight. Leading all e-commerce and IT Asset Reuse activities, you will maximise the value of donated stock and IT assets through effective merchandising … Marketing, Supporter Engagement and Finance teams, you will ensure our physical and digital channels operate as a seamless income-generating function while delivering excellent customer and supporter experiences. If you're a strategic, commercially minded leader who wants to make a real difference, this is an exciting opportunity ...

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role ...

looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have … team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your people ...

turning point. We're modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long … play a pivotal role in helping Halfords make smarter, data-driven decisions across the business. Working on a broad range of initiatives spanning customer experience, pricing, personalisation, and operational performance, you'll use advanced analytics and machine learning to solve real business problems and deliver measurable commercial value. ...

About the role: PwC helps organisations achieve sustainable growth by combining strategy, customer insight, technology, and AI to create value for customers, employees, partners, and shareholders. Within the CLT Consulting team, you will work with leading consumer goods businesses to deliver commercial transformation programmes that drive growth, improve customer experience, enhance operational efficiency, and embed AI-enabled ways of working. This role plays a key part in shaping and enhancing PwC’s AI proposition in the Consumer Goods and front-office consulting market, developing innovative offerings and accelerating AI adoption across clients and the firm. ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

turning point. We’re modernising our foundations, sharpening our delivery, and ensuring every technology decision is connected to real commercial and customer outcomes. We're looking for people who act as trusted advisors to the business, take end-to-end accountability for outcomes, and can balance pace with long … data science, you'll build the frameworks, pipelines, and services that enable machine learning models to be deployed, monitored, scaled, and embedded within customer and operational experiences. You'll work closely with Data Scientists to understand the problems they're solving and the models they're developing, helping transform ...

applicants, Homes England continues to support customers throughout the lifecycle of their equity loan. The service operates at the intersection of digital delivery, customer experience, operations, public policy and transformation. This role provides an opportunity to influence the future of a nationally significant government service, working alongside experienced … holistic approach to building and maintaining products to meet the overall needs of Homes England. A bit about you. You will have experience of working in large and complex digital customer-facing services and the ability to coach and lead teams in agile and lean practices, and will ...

strategic goals for the BT account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money. We encourage new ways of working, driving innovation, whilst always living to our RISE values. The role … provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager ...

join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes. You'll take ownership of a defined portfolio of strategic legal sector customers, helping them maximise the value … client while supporting their transition from legacy technologies to our next-generation IQ Legal platform. Success in this role is built on understanding each customer's long-term objectives, identifying opportunities to modernise their technology estate, and working collaboratively across the business to deliver solutions that drive adoption, strengthen ...

created role that offers a unique opportunity to help define service delivery standards, influence best practice, and make a significant impact on both client experience and team development. As a Service Delivery Manager, you'll be responsible for leading the delivery of exceptional service across multiple client accounts, ensuring … link between clients, onsite teams, technical specialists, Service Desk, account management, and commercial teams to ensure a seamless and high-quality customer experience. What You'll Be Doing Leading and developing a team responsible for the day-to-day delivery of managed services. Driving accountability, performance, coaching, and professional ...

delivery of initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … role in a consulting environment is a must-have).UK public sector experience (central government).Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations. Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes. Accomplished at modelling ...

summary An excellent opportunity for a dispenser, based at our Claverdon Practice. Must have level 2 or dispensing and experience of working in a pharmacy. To process all relevant prescriptions as authorised by GPs and prescribing nurses where appropriate in accordance with the principles of good practice. Excellent rates … Pension available Main duties of the job To provide excellent customer service, be polite and courteous to customers Offer informed advice on appropriate treatment of minor ailments and products Provide and support the team in delivering pharmacy services Maintain high standards of branch appearance through effective merchandising and housekeeping ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … support colleagues, helping to build capability across the team. Qualifications Candidate Requirements: ServiceNow Certified System Administrator (CSA) — required, or a willingness to obtain certification. Experience with API integrations and familiarity with integration technologies used to connect ServiceNow with other enterprise systems. Experience creating and managing reports and dashboards ...