1 to 25 of 144 Customer Service Jobs in the West Midlands

is a contract position until 1st September 2026. Umbrella Pay Rate: £27.03 per hour. We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre Team. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances … the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with Subject Matter Experts, Operational Teams, and Technology Partners to ensure our knowledge … base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date More ❯

Inside IR35) Coventry (hybrid potential) 12 Months (potential for yearly renewal) About the Role: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with subject matter experts, operational teams, and technology partners … to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities : - Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. - Collaborate with teams to gather information and translate complex processes into easy-to-understand content. - Ensure all content More ❯

Inside IR35) Coventry (hybrid potential) 12 Months (potential for yearly renewal) About the Role: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship Centre team for 12 months. In this role, you will be responsible for creating, curating, reviewing and maintaining high-quality content that empowers our customer service agents and enhances the customer experience. This is a pivotal role in shaping the future of customer support by creating and curating high-quality content that not only empowers our agents but also in the future fuel AI-driven customer service tools. You'll work closely with subject matter experts, operational teams, and technology partners … to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities : - Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation. - Collaborate with teams to gather information and translate complex processes into easy-to-understand content. - Ensure all content More ❯

Hayley Dexis has an exciting opportunity available for a dynamic and motivated IT Service Desk Analyst Apprentice to join our well-established and experienced IT Team based at our HQ in Halesowen. You will join us on a full time, permanent basis and in return, you will receive an Apprentice level starting salary of £16,000. Role Do you … are eager to learn? Ever wanted to learn how to provide technical support to others? Well, you are in the right place! We’re looking for our next IT Service Desk Analyst Apprentice. You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service. This opportunity provides hands-on … experience and structured training to help you successfully complete your apprenticeship and launch your career in IT. You’ll grow in confidence and customer service skills and learn how to prioritise your workload. We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get More ❯

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded … events Working as part of a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are dispatched on time using the … computer system. The Ideal Candidate: Experience in a similar role would be beneficial however not essential Customer Service experience would be an advantage Excellent communication skills IT Skills are essential Able to work flexible shift patterns If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button Talent Finder More ❯

fully remote role with some occasional visits to the client’s site in Solihull. Our client is seeking an experienced Dynamics 365 Developer to join their team, focusing on Customer Service, Marketing, and Sales applications. This role involves designing, developing, and implementing Microsoft Dynamics 365 and Power Platform solutions to meet evolving business needs. You will work closely … backlog refinement Work closely with business analysts, product owners, and stakeholders to gather and interpret business needs, and translate them into technical requirements Customise and configure Dynamics 365 modules (Customer Service, Sales, Marketing) and Power Platform applications to meet defined specifications Integrate Dynamics 365 with other business systems and services to support automation and efficient data flow Provide … ongoing support and troubleshooting within the ITIL-aligned service management function, ensuring timely resolution of issues Contribute to capability development within the Complex Case Management team by mentoring colleagues and sharing knowledge Document all development, configuration, and integration activities in a clear and comprehensive manner Demonstrate clear, effective communication skills when working with both technical and non-technical audiences More ❯

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Romanian Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Polish and English (spoken and written). Enjoy speaking with More ❯

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Polish Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Polish and English (spoken and written). Enjoy speaking with More ❯

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Punjabi Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Polish and English (spoken and written). Enjoy speaking with More ❯

of businesses stay connected with their teams and customers. The Role We're on the lookout for a Sales Administrator (Delivery Facilitator) with a solid background in administration, exceptional customer service skills, and the ability to work across multiple teams. Key Responsibilities: Project manage and provide administrative support within the Delivery Team Plan, coordinate and oversee new installations … accurate records in company systems and databases Manage porting, line migrations and broadband services Ensure billing is correctly set up post-installation Benefits: 23 days holiday (plus increases with service) + your birthday off Enhanced maternity, paternity, and adoption pay Holiday purchase scheme Company pension and healthcare scheme Life cover Great working hours – Monday to Friday, no evenings or … Perkbox membership – hundreds of discounts and savings Clear opportunities for career progression Strong social ethos and supportive company culture The Ideal Candidate You'll be an organised, confident and customer-focused professional who thrives in a busy environment. With excellent admin skills and a proactive mindset, you'll enjoy problem-solving, multitasking, and working closely with colleagues to deliver More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. . Responsibilities of the Data Engineer will include: Design, build, and maintain scalable … data pipelines to support customer service operations Migrate and modernise legacy data systems to cloud-based solutions Integrate data from CRM systems and customer touchpoints into cloud platforms Ensure data quality, consistency, and availability for reporting and analytics Collaborate with Data Analysts to deliver actionable insights Develop and maintain documentation for data architecture, workflows, and processes Troubleshoot More ❯

We are working with a fast-growing, forward-thinking IT & Telecommunications Managed Service Provider delivering cutting-edge solutions to clients across multiple sectors. Our clients growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. As they expand, they are looking for a motivated 1st Line IT Support Engineer to be … Key Responsibilities Respond to and resolve 1st line support tickets via phone, email, and remote tools Troubleshoot hardware, software, networking, and connectivity issues Log and track incidents using the service desk platform Escalate complex issues to 2nd/3rd line teams when required Assist with user account management (Active Directory, Microsoft 365) Deliver excellent customer service at … re Looking For 12-24 months experience in a similar 1st line support or helpdesk role Strong knowledge of Windows OS, Microsoft 365, and basic networking Excellent communication and customer service skills Ability to prioritise and manage multiple tasks in a fast-paced environment A proactive, positive attitude and eagerness to learn Relevant certifications (e.g., CompTIA A+, Microsoft More ❯

Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical … Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the … forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the Newport area. You will benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training More ❯

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our … operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers. As a member of our team, you will be based in the field, covering the Newport area. You will benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional Company benefits and overtime. As a Field Service Engineer , you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company. Field Service Engineer responsibilities will include: Repair, service and installation of various IT hardware/EPoS systems Planned and regular maintenance of all on-site equipment. Provide support and training More ❯

Position: Service Desk Analyst (1st Line) Reporting to: Service Desk Team Leader Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to understand their clients … organisations, customising their expert services to suit their clients’ unique needs. We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role: As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the first point of … email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using More ❯

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract - up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three IT … Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support by phone … escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the … Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will … taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record More ❯

Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working … VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be … on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must More ❯

Month contract Start: 6th October 2025 Full time hours, Mon - Fri Market day rate (Inside IR35) - Please enquire Location: Warwickshire/Hybrid working We are recruiting for a customer focused 1st Line Support Analyst to start on the 6th October 2025. This temporary opportunity is working at our client's impressive HQ site in Warwickshire (hybrid/remote working … VPN connection). Your role will be to reach out to a list of users to push through the change. The successful candidate doesn't need to be seasoned service desk professional; our client is happy to consider Graduates who are very technology competent and have a strong customer service background. You will be required to be … on client site for the first 2 weeks of the assignment for training in Warwickshire; thereafter remote/hybrid working options are available. This position is a very customer facing role so strong communications are key. To be able to work from home/remotely, you will have a professional environment where there are limited interruptions/distractions. Must More ❯

to Dudley (with frequent travel across Southern UK) About the Role: This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and ensuring commercial success across the South of the UK. The … ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence. Key Responsibilities: Lead and develop a field-based service team; ensure safety, efficiency, and high performance Full P&L responsibility for regional service operations Maintain brand image and high-quality service standards (vans, workshops, staff … Ensure optimal workforce planning, training, and engagement Identify upselling opportunities through installed base knowledge Collaborate closely with sales teams to support service/product promotion Oversee resource allocation, ProCare profitability, and service delivery excellence Drive local technical support, first-line intervention, and development programs Key Skills & Experience: Strong leadership in operational service management Commercial acumen with P More ❯

Our client, a prominent provider of SaaS solutions to the UK Utilities sector, is looking for an experienced Customer Service Representative to join their vibrant team. The ideal candidate will have a strong background in handling both inbound and outbound calls, possess excellent attention to detail, and demonstrate proficiency in data entry and following established processes Tell me … 5pm Start Dates: ASAP Duration: 6 month contract Responsibilities Handle inbound, outbound calls/emails from customers with professionalism and courtesy. Provide accurate information regarding products and services. Analyse customer needs and recommend appropriate solutions. Maintain accurate records of customer interactions through data entry. Follow up on customer inquiries to ensure satisfaction. Adhere to company policies and … procedures while maintaining confidentiality. Requirements Proven experience in a customer services/call handling role, dealing with inbound & outbound calls Proficient in data entry with excellent attention to detail. Strong communication skills in English. Ability to analyse customer needs effectively and provide suitable solutions. Excellent phone etiquette at all times and interpersonal skills. A positive attitude and a More ❯

Lead Functional Consultant Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power Platform … Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯

Lead Functional Consultant – Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power Platform … Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯

DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring the highest standards of health … resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas. Deliverables: Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience. Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback. Customer Experience: Delivering a great brand experience will be at More ❯