1 to 25 of 140 Customer Service Jobs in the West Midlands

Customer Service Advisor (Customer Service Agent) Cross train into Tech Support Outstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis providing software support as a Customer Support Advisor (no prior tech tech experience required). This software business provides the worlds leading technology platform for property management and … estate agencies and offers fantastic training and career development opportunities into software engineering, IT support, project management and testing. Were looking for outstanding Customer Service people with brilliant communications skills (verbal & written), a passion for Customer Service and a desire to learn, cross train and build a career in technology. Youll require the following skills and … experience: - 1+ years experience in a Customer Service role (e.g. call centre, retail, helpdesk, customer success) - Outstanding written and verbal communications skills - Experience resolving customer queries by phone, email and chat - Strong problem solving and critical thinking skills - Keen interest in tech and tech savvy - Able and keen to learn technology skills - Happy to work in More ❯

Customer Service Advisor– £26,000 + Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) We are pleased to be recruiting on behalf of our client , an established and growing organisation within the technology sector , for a Customer Service Agent to join their on-site team in Worcestershire . This position is ideal for … someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role. This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding the company’s services. You will not be responsible for resolving IT issues or providing technical troubleshooting. Role Overview: As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a bespoke internal software platform to manage customer accounts and ensure information is recorded accurately. Key Responsibilities: Respond to customer enquiries via phone, email, and live chat Build positive and professional relationships More ❯

Customer Service Agent - £26,000 + Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) Recruiting on behalf of our client We are pleased to be recruiting on behalf of our client , an established and growing organisation within the technology sector , for a Customer Service Agent to join their on-site team in Worcestershire … . This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role. This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding the company's services. You will not be responsible for resolving IT issues or providing technical troubleshooting. … Role Overview As a Customer Service Agent, you will be the first point of contact for customers, responding to enquiries and supporting them throughout their journey. You will use a bespoke internal software platform to manage customer accounts and ensure information is recorded accurately. Key Responsibilities Respond to customer enquiries via phone, email, and live chat More ❯

A Technical Customer Service Advisor is required to join a well-established manufacturing company based in Redditch. This is a customer-facing role where you'll be responsible for delivering effective account management and providing technical drawing support. As a Technical Customer Service Advisor, your responsibilities will include: Creating and updating technical drawings using CAD … software Managing customer accounts to ensure high levels of satisfaction and retention Monitoring account performance and identifying opportunities for growth Following up on quotations to support conversion and maintain pipeline visibility To be successful in this role, you should ideally have: Working knowledge of CAD software Previous experience in technical account management Background in manufacturing or engineering industries Strong … a dependent on experience 33 days annual leave (including bank holidays) Benefits including pension scheme, Employee Assistance Programme (EAP), and life insurance If you are interested in this Technical Customer Service role, please Apply today. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal More ❯

Role: Service Operations Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, professional development, and training support Our client, a leading managed IT services provider, is hiring a Service Operations Manager to oversee and run their busy service desk function. This is a hands … on leadership role where you’ll manage a team of service desk analysts and ensure the highest levels of customer satisfaction across all support operations. This is an excellent opportunity for someone from a strong customer service or operations background who’s looking to step into the technology sector, or take on a new challenge leading … service delivery in a fast-paced environment. What you’ll do Lead, motivate, and manage the service desk team to deliver outstanding customer support Oversee daily operations, ensuring all tickets are prioritised, escalated, and resolved efficiently Maintain and improve service performance against SLAs and customer expectations Act as a key point of contact for escalations More ❯

Company description: ClearCourse Job description: Are you an experieneced IT Support professional looking for your next exciting career move? We are seeking an organised and customer-focused individual to join our implementation team. This role is pivotal in ensuring a smooth and informed journey for our clients, from project initiation through to installation and ongoing support. What you'll … website redesign projects. Coordinate the flow of information between clients and designers, gathering feedback on design concepts and ensuring all comments are fed back to the design team efficiently. Customer Service: Provide excellent day-to-day customer service, ensuring people are kept informed and expectations are managed throughout their journey. Additional Duties: Assist with other general … duties, which may include learning hardware setups. Skills & Experience: Strong communication and customer service skills are essential. Excellent organisation and the ability to manage multiple tasks concurrently. A proactive approach to learning our core product and systems. Predominantly an office-based role to start with while you learn the system, with progression routes available across different departmental functions. More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and More ❯

Job Title: IoT Customer Support Engineer Company Overview: The Airedale Group are the leading market design, installation, and maintenance provider for commercial kitchens in the UK hospitality and food service industry. We work alongside clients from the initial designs through to bespoke fabrication and installation. Coupled with the largest body of professional maintenance engineers in the country, we … solution to our extensive client base. We have long-standing relationships with many of the biggest multi-site brands in the UK. Job Overview: We are seeking an experienced customer service professional to join our team. The ideal candidate will have strong attention to detail, excellent communication skills, and a deep understanding of customer service principles. … This role provides frontline customer support for IoT services, assisting customers with queries and troubleshooting commercial kitchen appliances, IoT devices and networks, and ensuring a high level of customer satisfaction. Familiarity with the catering industry sector and commercial kitchen appliances is preferred/ideal. Location: Hybrid Working (located near our Halesowen, Weymouth or Brackley offices) Key Responsibilities: Handle More ❯

to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is … non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve … incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage Contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme More ❯

to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is … non-negotiable. Key tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve … incidents and service requests. Delivery of technical projects including: Phishing Resistant Multi-Factor Authentication (MFA), lead and support the roll-out of phishing-resistant MFA across the organisation. BYDO Implementation (Bring Your Device Optimisation), oversee technical implementation and troubleshooting of BYDO solutions. Manage contractor and third-party accounts, ensuring compliance with security protocols and best practices. Asset Refresh Programme More ❯

Customer Onboarding & Transition Specialist Hybrid Working ideally from Shoreham-by-Sea Head Office Potential to work from other offices: Exeter/Birmingham/Manchester Some UK-wide customer travel expected Salary £40,000 - £45,000 + Benefits Own the journey that sets customers up for success The first 90 days of a customer relationship are critical. We … re looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional. What you'll actually do You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. … This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us. You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right More ❯

Role: Service Desk Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, career development, and training support Our client, a leading managed IT services provider, is hiring a Service Desk Manager to lead a dynamic team of service desk analysts. This role is central … to maintaining outstanding customer service standards and ensuring efficient day-to-day IT support operations. What you’ll do Manage, coach, and develop a team of service desk analysts in a busy support environment Oversee ticket prioritisation, escalation, and resolution to meet SLAs and client expectations Drive service improvements and ensure best practice across incident and … request management Collaborate with technical teams to ensure smooth handovers and efficient problem resolution Monitor performance metrics and customer feedback, implementing action plans for improvement You’ll work closely with senior leadership to deliver an exceptional service experience and support continuous improvement across the IT service function. What we’re looking for Previous experience managing or supervising More ❯

We Are Looking For: Are you excited about the future of technology? Do you have a passion for Smart Glasses and Mixed Reality? We’re looking for an enthusiastic, customer-focused individual to join our team. This is an exciting opportunity to represent Meta , one of the world's leading technology companies, through McCurrach , known for our excellent service … to hear from you! Key Traits We Value: Passionate and Enthusiastic: You’re genuinely excited about Smart Glasses and Mixed Reality tech and can share that excitement with others. Customer-Focused: You prioritise delivering exceptional customer experiences and create memorable interactions with each visitor. Approachable and Friendly: You create a welcoming atmosphere, encouraging customers to explore and try … solutions that fit. Product Knowledge: Familiarity with Smart Glasses, Mixed Reality, or other advanced technology products is highly preferred, but a strong willingness to learn is just as important. Customer Service: A background in providing excellent customer service will set you up for success in this role. You know how to make every customer feel More ❯

Your new role We are looking for someone who has Admin/Customer Service experience with knowledge of SAP and Systems The Technical Delivery Specialist will ensure that all aspect of the Supply Chain service being delivered into my client are monitored and effectively managed. You will ensure that materials are available on time and in full … supply chain team to ensure that we add insight into the planning Cycle and ensure the best results for Mobile Deployment. The Specialist will work with the 3rd party service providers to continuously drive improvements into the process and strive for service improvements wherever possible. The specialist will also monitor the reporting received from the 3rd party, producing … insights that allow us to inform the demand planning cycle e.g. forecast accuracy. Together with the Technical Delivery Fulfilment Specialist you will be responsible for managing the 3rd party service delivery and contract. In addition, the Technical Delivery Specialist will also be required to support other areas within the Network Delivery team, including but not exhaustive, Outbound and Reverse More ❯

We are looking for a ServiceDesk Analyst to work on site at one of our client’s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction … essential for the operation of client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Update the technical inventory database and tracking system to reflect … their interaction with infrastructure including network, servers, identity management and other integrated technologies. Work is subject to general review and approvals of the supervisor(s). Always provide excellent customer service Knowledge, Skills & Experience: Highly driven and determined individual with excellent communication skills both written and verbal. Strong problem-solving skills Demonstratable and proven ability to work on More ❯

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible for overseeing all aspects of IT support within Waterstones and will … be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors and service providers to ensure service levels are met. Monitor IT service performance and identify areas for improvement, implementing measures to enhance efficiency and effectiveness. Define and measure SLA’s and KPI’s. Drive forward process and governance maturity within the business. Ensure compliance with IT security policies and standards, implementing measures to protect the organization's data and More ❯

delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills. Role Main role/Responsibilities [will include but not be limited to]: Travel to schools and business customer sites to provide on … site IT support. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well! Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment. Respond to support tickets and escalate complex issues … and documentation on-site. Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools. Maintain a high level of professionalism and customer service at all times. Learn from experienced engineers and participate in relevant training and certification programmes. Desirable Skills: Professionalism. Customer service. Good hygiene. Punctuality. Personal Qualities: Friendly More ❯

IT Support Engineer (Based in Kidderminster College) ROLE DESCRIPTION Are you passionate about technology and delivering excellent customer service? We're looking for a proactive and skilled IT Support Engineer to join our Information and Data Services team at NCG. In this role, you'll be the go-to person for IT support across our group, helping colleagues … software using tools like SCCM. Managing AV systems in classrooms and meeting spaces. Assisting with office moves and liaising with estates, telecoms, and networks teams. Keeping asset management and service desk systems up to date. Training staff and contributing to service improvement plans. What We're Looking For: Strong experience in desktop support and IT project rollouts. Excellent … knowledge of Microsoft, Apple, and Office 365 environments. Operational experience with Active Directory and AV systems. Great communication and customer service skills. A methodical approach to troubleshooting and problem-solving. A full UK driving licence and access to a vehicle (or equivalent mobility). EMPLOYEE BENEFITS NCG is a great place to work, with a whole host of More ❯

Your new role We are looking for someone who has Admin/Customer Service experience with knowledge of SAP and SystemsThe Technical Delivery Specialist will ensure that all aspect of the Supply Chain service being delivered into my client are monitored and effectively managed. You will ensure that materials are available on time and in full to … the supply chain team to ensure that we add insight into the planning Cycle and ensure the best results for Mobile Deployment.The Specialist will work with the 3rd party service providers to continuously drive improvements into the process and strive for service improvements wherever possible. The specialist will also monitor the reporting received from the 3rd party, producing … insights that allow us to inform the demand planning cycle e.g. forecast accuracy. Together with the Technical Delivery Fulfilment Specialist you will be responsible for managing the 3rd party service delivery and contract. In addition, the Technical Delivery Specialist will also be required to support other areas within the Network Delivery team, including but not exhaustive, Outbound and Reverse More ❯

is a successful CCaaS (Contact Centre) Vendor with a Tier 1 telephony platform underpinning our in-house built Software. We enable SME businesses across the UK to offer exceptional customer service to their end customers. We work across industries and our technology enables customer interactions across Public section, Insurance, Finance, Utilities and Leisure. You will be working … responsible for upgrading and updating hardware/software to meet system requirements resulting in increased productivity and ensuring stability. Complete installation and configuration of Asterisk voice servers to meet customer and service uptime requirements Maintenance and configuration of new Bordernet SBCs to meet customer and service uptime requirements Ideally you will have experience in the following More ❯

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. We … in technology, who is able to make suggestions for improvements and offer an opinion on new products or services. In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a flexible and committed approach to work. Job responsibilities … client management); End User Microsoft platforms (Active Directory, Office, SCCM); ITSM Tool Set (Ticket Management Software) preferred; Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills; Excellent English Language, Written and Spoken. What's next: It's best to apply today, because job postings can be taken down and we wouldn More ❯

About the Company My client, a leading provider of safety and security solutions for the transport industry are looking for a candidate with strong customer service and problem-solving skills to join their team as a Technical Support Co-ordinator Role Overview This is a varied and fast-paced role combining technical support with administrative coordination. You will … thrive in a fast-paced office environment and enjoy problem solving, then this could be the role for you! Key Responsibilities Act as the first point of contact for customer queries, providing quick fixes where possible or escalating to the appropriate Technical teams Log and manage tickets in the CRM system Handle all email enquiries promptly and professionally Process … and input customer orders accurately Schedule and book engineers for installations and maintenance Maintain clear communication with customers What We’re Looking For Tech-savvy and quick to learn new systems (Hub spot experience is a plus) Strong phone-based customer service experience. Excellent administration and organisational skills. Ability to troubleshoot basic technical issues confidently. Professional communication More ❯

Client Services Adviser Join a fast-growing team where your customer skills and passion for technology make a real difference. This varied role blends client service, technical troubleshooting, and data analysis—all while supporting innovative systems that improve lives. The role: Deliver responsive first-line support and solutions for our clients, maintaining high standards and professionalism at all … for clients using clear, well-written English. Coordinate daily maintenance checks, schedule referrals, and manage dispatch processes. Liaise with social workers, therapists, technology teams, and families to deliver seamless service and resolve challenges quickly. Signpost clients to experts within our business for specialist support. Spot opportunities to upsell and support the sales team in growing our services. Keep accurate … and uphold our quality and administrative standards.? What We’re Looking For: Excellent verbal and written communication. Strong IT, multi-tasking, and data analysis skills. Efficient, cheerful telephone manner; customer service experience by phone required. Highly organized, detail-focused, and able to work both independently and collaboratively. Full UK driving licence with access to a vehicle, willing to More ❯

to be comfortable working in a performance-focused environment but we ll give you all the training and support you need to succeed. What You ll Do: Handle inbound customer enquiries with professionalism and enthusiasm. Identify opportunities to upsell or cross-sell our digital services and solutions. Hit and exceed your KPIs (we ll make sure they re clear … fair, and achievable). Deliver outstanding customer service on every call. Keep accurate call notes and use CRM tools to manage follow-ups. What You ll Need: Confident phone manner with a clear, friendly communication style. Target-driven mindset enjoys the buzz of smashing goals. Positive attitude and a team player approach. Some customer service or More ❯

the promotion and support of the University's virtual learning environment and other learning technologies. This will include working closely with academic departments and demonstrating a high level of customer service to ensure that staff and student queries are resolved swiftly and efficiently. The successful candidate will demonstrate: A good knowledge of technology-enhanced learning The ability to … use e-Learning software. Excellent communication and customer service skills The ability to work collaboratively as part of a team An understanding of the importance of the student experience All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and More ❯