1 to 25 of 216 Customer Service Jobs in the West Midlands

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there.This one doesn't.We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver … support, develop our people and build a more proactive, customer-focused service that scales with our growth.You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business.If ...

Build & Own the Whole Service Operation. Not Just the Queue Most Service Delivery Manager roles ask you to maintain what's already there. This one doesn't. We're looking for an experienced MSP Service Delivery Manager to take ownership of our Managed Services operation, strengthen … deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly alongside our CTO to shape the future of our Managed Services business. ...

Customer Service Advisor - CV6 PPM Recruitment are currently recruiting for a Customer Service Advisor to join our client's team on a full-time, permanent basis. Job Title: Customer Service Advisor Hours: Monday to Friday, 8:00am - 5:00pm Lunch: 40-minute unpaid lunch … break Salary: £27,537.23 per annum The Role As a Customer Service Advisor, you will be the primary point of contact for clients, providing a professional and efficient service while ensuring all enquiries and support tickets are dealt with promptly. Reporting to the Customer Success Manager ...

Customer Service Advisor Online Marketplaces/Order Support 1-year fixed-term contract Location: Near Stoke-on-Trent (Staffordshire) commutable from Stoke-on-Trent, Kidsgrove, Keele, Newcastle-under-Lyme and surrounding areas Sector: E-commerce, Online Marketplaces, Customer Service, Order Processing Type: Full-time, Permanent … excellent benefits to join an established and expanding business. An exciting new role for a customer service and e-commerce professional; an excellent opportunity as our client is expanding its B2C e-commerce and online marketplace operations and is looking for a proactive Customer Service Advisor ...

Health Campus City Health Campus Various community healthcare properties The Helpdesk Administrator is responsible for managing the complete lifecycle of maintenance requests, from initial customer enquiry through to job completion and purchase order receipting. The role involves delivering excellent customer service, logging and managing work requests through … Maximo CAFM system , ensuring contractual Service Level Agreements (SLAs) are achieved while supporting the day-to-day operation of the Facilities Management contract. Working closely with engineers, supervisors, contract managers, subcontractors and NHS stakeholders, you will play a key role in ensuring maintenance requests are processed efficiently and customer ...

Title: Customer Services Manager Location: Stafford, primarily office-based Salary: £70,000 DOE About the role We’re working with a growing SaaS business based in Stafford that is looking for an experienced Customer Services Manager to take ownership of its wider customer-facing function. This … great opportunity for someone who enjoys building, improving and scaling customer operations, rather than simply managing an established process. You'll lead multiple customer-facing functions including Customer Support, Customer Success, Implementation, Training and Go-To-Market, working across a team of around 15 people ...

Description Position: Customer Service Specialist \n Location: Hybrid (2 days per week in Wolverhampton) \n \n About Geobear \n \n At Geobear, we’re building something incredible. Established over forty years ago, Geobear is a fast-growing ground engineering contractor working across various market sectors including residential, commercial … supportive, dynamic, and inclusive culture where every team member can excel and make a direct impact. \n \n Role Overview \n \n As a Customer Service Specialist at Geobear, you will drive the initial customer experience and keep our operations running smoothly. You will serve ...

summary Provide effective and customer-focused technical, fault resolution to the staff based at Walsall Healthcare Trust, CCG and WHT community staff. The Support Technician is the first point of contact of the IT Department with a day-to-day responsibility to provide first-class support to users … visit being required. To have ownership of calls through to resolution ensuring individual and departmental targets/KPIs are met. Provide effective levels of customer service and communicate effectively with all staff at all levels, including Doctors, Practice Managers, Clinical Staff, and administration staffPLEASE NOTE, WE MAY CLOSE ...

Title: Customer Service Operations Team Leader Location: Wolverhampton, WC1 From January 2027, the location will be WV10 Job Length: 12 Month FTC Full Time Competitive Salary with extensive benefits: Monthly product allowance alcoholic & non-alcoholic options available Private Medical options Life Assurance Company bonus scheme Access … single, consistent goal: ensuring our people thrive. About the role: We are now recruiting for Operations & Insights Team Leader to ensure the customer service centre operates efficiently and delivers high-quality customer service. The role will work closely with the Team Leaders and help meet service ...

based in Coventry who are looking for a Sales Admin/Logistics Manager to join the team £47,000 Hybrid Purpose of Role The Customer Logistics Manager is responsible for leading the Customer Logistics function, ensuring the effective management of pricing, inventory, customer orders, customs compliance … master data, and customer service operations. The role is accountable for delivering excellent customer service, maintaining inventory integrity, ensuring regulatory compliance, and developing a high-performing team. Key Responsibilities Pricing & Commercial Support Maintain and manage SAP pricing files for Wear & Spare products, Consumables, and third-party ...

Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time | Permanent Salary: £45,000 – £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support … solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help ...

visa sponsorship. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn. Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership University NHS Foundation Trust, providing digital and IT services to NHS organisations across … Staffordshire and Shropshire. We are seeking a motivated, customer-focused individual to join our Service Delivery Team based at Lawton House, Trentham. As a Service Delivery Engineer, you will provide high-quality IT support to staff across our customer organisations, helping to maintain the digital services ...

Spare Parts Quoting & Order Fulfilment - Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system - Process spare parts and service-related orders for UK & Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor … manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with ...

Spare Parts Quoting & Order Fulfilment - Prepare accurate and timely spare parts quotations for UK & Ireland customers using the ERP system - Process spare parts and service-related orders for UK & Ireland customers using the ERP system - Coordinate customer returns, repairs, invoicing, and credit processes via ERP - Proactively monitor … manage open orders to ensure ontime delivery - Expedite sales order backlog to maximise billing output Customer Service - Maintain and build strong relationships with our customers/suppliers to ensure satisfaction - Provide high-quality, responsive customer service across all forms of communication channels in line with ...

Customer Service Advisor (Fixed Term Contract 5 months) 13.85 - 15.52 per hour 09:00 - 17:00 Monday - Friday Napton, Southam (RURAL LOCATION YOU MUST DRIVE) We are currently looking for an IMMEDIATELY AVAILABLE Customer Service Advisor to join a business in Napton, Southam … doing? - Answering inbound calls from customers and dealing with queries - Making outbound calls to follow up or update customers - Logging calls and updating customer records accurately - Resolving complaints and escalating where needed - Processing orders, returns or amendments - Liaising with other departments to resolve issues - General Administration What experience ...

more interested in your ambition and how you think than in the job title on day one. You'll join our order processing and customer service team, supplying the hospitality and retail sectors. You'll learn SAP (or equivalent ERP), track order accuracy, and coordinate with manufacturing … delivery process — supporting the sales administration team and gaining first-hand exposure to how data accuracy, system discipline, and cross-department coordination drive customer service performance. Key Responsibilities Process customer orders accurately and on time, end-to-end from enquiry through to delivery Maintain accurate ...

About The RoleWe are actively building diverse teams and welcome applications from everyone.Role: Service Delivery ManagerLocation: Leicester (This Position will be based On-Site)Contract Type: PermanentSalary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a yearHours: 9.00 … core hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose:The Service Delivery Manager role manages a Customer or portfolio of Customer accounts of annual account revenues between 500k and 4m. The Service ...

Term Contract (potential to increase to 24 Month) About Us: Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings. The Role … collaborative and pragmatic approach to problem-solving and delivery. Desirable Experience: Experience in four or more of the following areas would be advantageous: Salesforce Service Cloud Salesforce Experience Cloud Omni-Channel solutions Utilities sector experience Customer Service operations Billing and Collections environments Highly regulated industries Data migration ...

Service Desk Administrator About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant , are listed in the Global 100 Most Sustainable Companies , and have been named one of Forbes’ World’s Best Employers 2025 . … supported, and your work feels meaningful, you will feel at home at Ricoh. What you will be doing Provide logging of incidents and service requests that enter the service desk via, email or self-service portal to ensure a high level of customer service ...

Technical Services Manager Location: Worcester (Office-based with occasional customer visits) Job Type: Full-time | Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support … solutions across the UK. They are looking for an experienced Technical Services Manager to lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help ...

Overview We are looking for a Service/Mobile Engineer Coordinator to join our Maintenance team, who provide first-line maintenance support to our fleet and customers, customer satisfaction and communications skills will be vital in ensuring our first-class service is upheld. The successful candidate will … role in ND Browns success and growth, coordinating our mobile HGV mechanics across the UK, scheduling their work, ensuring documents are provided to the customer in a timely manner, maximising the productivity of our team. You will also become a reference point for colleagues and customers alike ...

line Service Desk Shift Manager Solihull, West Midlands £40,000 + 20% Shift Allowance (£48,000 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a Service Desk Shift Manager to lead one of our 24/… support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. As a Service Desk ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

decarbonization, the green hydrogen economy, and clean water for everyone. Watch the video to discover more: About the role We're seeking an experienced Customer Care professional to lead our service operations across our UK market — managing the full lifecycle of customer orders, technical support delivery … operational backbone connecting our customers, engineering teams, and finance — ensuring every project runs smoothly from quotation through installation and beyond. You'll own customer relationships, drive repeat business and upselling, maintain critical data accuracy across SAP and Salesforce, and own KPIs that directly impact customer satisfaction and revenue. ...