1 to 25 of 76 Customer Service Jobs in the West Midlands

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. … customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role overview Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … their business brilliant. Job Description Purpose of the role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within ...

Service Delivery and Operations Manager Location: Droitwich Salary: up to £35,000 per annum. Dependant on Experience. Vacancy Type: Full-time, Mon-Fri working hours 37.5 hour a week contract At GreensafeIT, we are an IT recycler and supplier of IT services, having overseen more than 3 million devices … datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services We're looking for a proactive Service Delivery & Operations Manager to lead our Engineering and Operations teams, ensuring outstanding service, driving continuous improvement and helping us deliver exceptional results ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

build a career and make a real impact on patient care. About the Role We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision …/Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience. This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer ...

Field Service Engineer Location London (Client Sites/Field Based) Salary £42,000 £45,000 per annum (dependent on experience) Working Hours Monday Friday 40 hours per week About the Opportunity We are recruiting on behalf of our client, a leading global audio-visual integrator delivering innovative … from design and integration through to ongoing support services, helping organisations enhance communication, collaboration, and workplace experiences. They are seeking an experienced AV Field Service Engineer to join their Field Engineering team. This role will be responsible for maintaining high levels of customer service through on-site ...

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. … This is an exciting opportunity for someone who enjoys combining customer insight, content creation and technology to improve customer journeys and drive meaningful business impact. The Role You'll be responsible for building and maintaining customer-facing support content, helping customers find answers quickly and reducing reliance ...

weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: Handling a high volume of calls from end users, providing clear and professional support Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) Providing advice ...

title Customer Helpdesk Co-ordinator Function Fire Customer Service Location Hixon Reports to Customer Service Manager About our business JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years ...

established technology business looking for a proactive Sales Support Executive to join its commercial team. The business combines two specialist divisions: An established Managed Service Provider (MSP) delivering IT support, cloud, Microsoft 365 and cyber security solutions. A growing software business developing compliance and contractor management platforms used … major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This is more than a typical sales support role. Working closely with the Sales Director, technical ...

development teams where appropriate. Work closely with developers to coordinate code fixes, testing, and successful deployment. Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and customer expectations. Maintain accurate and up-to-date documentation of support cases and resolutions. Contribute … creation and maintenance of internal knowledge articles and best practice documentation. Deliver a consistently high standard of customer service while building and maintaining strong client relationships. Experience Minimum of 3 years' experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a support, consultancy ...

With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into … where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills ...

delivering sustainable, profitable growth. Working closely with internal teams, you will support market development plans, enhance channel performance, and ensure a high standard of customer service and commercial execution. Key Responsibilities Develop sales across designated export territories in line with business strategy. Build and maintain strong relationships with … country, region, and sector. Manage quotations, negotiations, forecasting, and sales pipelines. Conduct regular market visits and performance reviews with partners. Work collaboratively with customer service, operations, marketing, and aftersales teams. Gather market intelligence on competitors, pricing, customer needs, and opportunities. Represent the business at customer meetings ...

structures during construction and refurbishment. Our goal is to disrupt an established market and grow our business, by introducing innovative products and providing service excellence through a dedicated division. We need an experienced sales professional to join us in driving and developing this exciting area of the business forward. … construction, you will work as part of the Structural Support Solutions sales team promoting our market leading UniShore product range and delivering the service excellence that is central to MGF culture. You will use your experience in sales to identify new projects and customers and gain new skills ...

tools, SaaS applications, Microsoft 365, and emerging AI technologies, including Microsoft Copilot. You will learn how to diagnose and resolve common technical issues, support customer success, manage digital information securely, and help users improve productivity through modern workplace technologies. Alongside technical skills, you’ll develop strong communication, documentation … customer service skills, ensuring users receive a positive and professional support experience. This apprenticeship is ideal for someone who is eager to learn, enjoys helping people, and wants to build a long-term career in digital support, IT services, and AI-enabled workplaces. Responsibilities: First-Line Support ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Service Delivery Coordinator – Telford (12-Month Contract) Pay: £14.50–£15.50 per hour (via umbrella, 37.5 hours/week) Location: Telford (onsite, Monday–Friday) Contract: Initial 12-month contract with a strong likelihood of transferring to a permanent position thereafter Industry: Global technology and services About the Role … looking for a highly organised Service Delivery Coordinator to join a global technology business at their Telford site. This is a varied operations-focused role where you'll coordinate customer requests, supplier activities, quotations, purchase orders, and service delivery processes to ensure work is completed accurately ...

seeking to appoint a Software Support Apprentice within our Abloy UK team. You will learn how to ensure that our customers receive 100% customer satisfaction in technical enquiries. Role The successful candidate will be answering technical and user experience tickets through our online helpdesk as well … user guides and other communications. Training There may be an opportunity for a full-time role after successful completion of this apprenticeship. Apprenticeship Standard Customer service practitioner (level 2) Training Provider CITY OF WOLVERHAMPTON COLLEGE Working Week Monday to Friday, 8am to 5pm (8am to 1pm on Friday ...

Design Engineer is to design a range of commercial gas/heating systems across a range of large scale residential, industrial and commercial projects. Service, maintain, and repair commercial heating and gas systems Diagnose and resolve faults efficiently and safely Carry out installations across commercial and domestic properties Complete … work in line with current gas safety regulations and standards Provide excellent customer service and maintain accurate job recordsStay up to date with industry standards, legislation, and new technologies. The ideal applicant will be an Engineer Gas & Heating Systems with: Must have extensive experience with the maintenance ...

Photocopier/Field Service Engineer Location Field-based (covering assigned region) Job Type Full-time | Permanent Salary Competitive + Company Vehicle + Benefits About the Role We are seeking an experienced Photocopier Field Service Engineer to join our growing technical team. The successful candidate will be responsible … installing, servicing, maintaining, and repairing a range of multifunction printers (MFPs), photocopiers, and print management solutions at customer sites. This is a customer-facing role requiring excellent technical knowledge, strong fault-finding abilities, and a professional approach to delivering outstanding service. Key Responsibilities Attend customer sites ...

experienced Field Service Engineer looking for a varied role where no two days are the same? This well-established technology provider supports businesses across a range of sectors, and due to continued growth, they're looking to recruit a customer-focused Field Service Engineer to join their … successful service team. This is an excellent opportunity for a technically minded engineer with strong fault-finding skills and a passion for delivering exceptional customer service. You'll be responsible for installing, maintaining and repairing a variety of business-critical technologies while building strong relationships with customers across ...

Head of Customer Activation/Implementation We are working with a leading software business that is looking for a senior customer delivery leader to head up its implementation function, covering implementation, data migration, programme management and project management. This is a key leadership role focused on ensuring customers … smoothly, efficiently and to a consistently high standard. The successful candidate will be responsible for improving delivery processes, leading high-performing teams, and ensuring customer projects are delivered on time, within budget and with strong customer satisfaction. The Role As Head of Implementation, you will lead and develop ...

large-scale projects, including infrastructure and application migrations to Microsoft Azure, cloud services implementations, and Microsoft Modern Workplace transformations, following Advanced Project Management standards. Customer Satisfaction: Deliver outstanding customer service, address feedback promptly, and build lasting client relationships. Project Initiation: Clearly define project scope, deliverables, risks, impacts … costs, ensuring alignment with customer expectations. Planning: Create detailed project plans, accurately estimating timelines and resources to deliver on-time and within budget. Project Control: Monitor project progress, provide regular status updates to all stakeholders, and ensure adherence to project objectives. Team Leadership: Promote teamwork and high performance, driving ...