26 to 50 of 56 ITSM Jobs in the West Midlands

service transition leader who can manage complex change, build trusted customer relationships, and ensure services move smoothly into live operation. Strong experience in IT Service Management or Service Transition within a senior customer-facing role Proven success delivering complex transitions across multiple customers or programmes Good understanding of ITIL best ...

work independently in a fast-paced, on-site environment· You have a strong analytical mindset and communication skills.· You have an understanding of IT Service Management principles ideally ITIL.What happens next Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters ...

contract governance. Oversee vendor strategy, cost optimization, and risk management. Transformation & Technical Leadership - Direct enterprise-scale transformation programs including cloud migration, data center modernization, ITSM transformation, and infrastructure refresh. Provide executive governance across compute, storage, networking, security, and cloud ecosystems. Champion automation, AIOps, and modernization initiatives. Customer & Stakeholder Engagement ...

organisational priorities into practical technology, reporting and performance solutions. Professional membership in a relevant discipline such as CIPS, Project Management, Change Management or IT Service Management (or equivalent professional experience), together with substantial leadership experience. Why Join Us? At Birmingham City Council, you'll play a critical leadership role ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise‐wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault‐finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow. Good communication and problem‐solving skills. Locations Birmingham Equal Employment Opportunity Statement All employment decisions shall ...

Service Desk function.Incident Management and Escalation:Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders.Collaborate with the ITSM team to support business users with incident and service requests.Collaborate with other IT functions to identify root causes and prevent recurrence of critical issues.Providing … Stakeholder Engagement:Build strong relationships with key stakeholders across LRQA to ensure the Service Desk aligns with business needs.Partner with other IT teams (e.g., ITSM, Cyber Security, Infrastructure) to provide seamless support and drive alignment on cross-functional initiatives.Reporting and Communication:Provide regular reporting on service desk performance, highlighting trends ...

deployment experience with ServiceNow ITAM/HAM Pro modules. Platform Knowledge: Solid understanding of CMDB, CSDM (Common Services Data Model), ITOM Discovery, and ITSM integrations. Experience Level: Typically 3 to 8+ years of total IT experience, including multiple full-lifecycle ServiceNow ITAM/HAM implementations Preferred Certifications ServiceNow Certified System ...

work order management. Experience investigating and resolving application support incidents. Knowledge of compliance reporting and engineer workflow processes. Experience with ServiceNow or similar ITSM tools. Good reporting, data analysis, and data quality management skills. Knowledge of SQL querying and/or Power BI reporting tools. Experience with CAFM integrations ...

stakeholders. Excellent attention to detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What You’ll Get Salary: £55,000 - £65,000 for experienced A players. ...

workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience ...

role requires hands-on automation using Terraform, Ansible, Jenkins, Docker, Kubernetes, and cloud platforms (Azure/AWS). You will also work with ITSM tools like ServiceNow and build deployment dashboards with Power BI. On-call support may be required. #J-18808-Ljbffr ...

across client engagements, and deliver automation across multiple projects. The role requires Solaris/Linux/Windows experience, Terraform, Ansible, Jenkins, Git, and strong ITSM knowledge. You will also design CI/CD pipelines, implement IaC, and support on-call operations with a focus on reliability and security. #J ...

engineering, and live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics ...

deliver reliable, scalable services with a focus on continuous improvement, resilience and cost effectiveness. You will own the operating model, set governance across ITSM practices, and partner with Tech leadership to raise service standards and customer experience worldwide. #J-18808-Ljbffr ...

resource-allocated project steps Preferred: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA) Preferred: ITIL® Foundation Certification in IT Service Management Core Competencies Demonstrates expertise in diagnosing network performance issues and implementing network designs, with a strong focus on compliance and governance frameworks. Proven ability ...

IT governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL® Foundation Certification in IT Service Management. Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance ...

with long-term sustainability and will operate with a high degree of autonomy.Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

ServiceNow platform, with a focus on HAM Pro. You will lead end-to-end deployments, align HAM data with CMDB, CSDM, ITOM Discovery, and ITSM integrations, and run stakeholder workshops. Data migration and governance will be a key area of responsibility. #J-18808-Ljbffr ...

work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Do you have a good awareness of IT, service management and have good communication skills Do you thrive in a collaborative environment and are great at building and maintaining positive relationships If so, continue … develop a good understanding of the CDIO & Enterprise Live Services processes and accountabilities.Essential Criteria Experience managing and governing Service Catalogue data.Experience of IT Service Management processes.Experience and operational knowledge of using ServiceNow.Strong stakeholder management, communication and influencing skills with a proven ability to communicate effectively at all levels.Ability to analyse ...

Azure OpenAI, Power Platform, and intelligent virtual agents to boost employee experience and IT operations. Responsibilities include building AI-powered workflows, integrating AI with ITSM and collaboration tools, and ensuring governance and security across AI lifecycle management. Hybrid work may be available. #J-18808-Ljbffr ...

managing multiple client environments, ensuring stability and performance optimisation.Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices.Exposure to IT Service Management (ITSM) tools like ServiceNow.Knowledge of monitoring tools like Azure Monitor and Log Analytics.What makes us greatAlongside working with some of the most talented people out there ...

that clearly show performance, risk, customer experience, trends and improvement actions.Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact.People, capability and succession: Build a high-performing and aligned leadership … high-impact operational escalations and maintain momentum under pressure.Preferred Skills & Qualifications:ITIL Foundation, ITIL Managing Professional or equivalent service management certification.Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms.Experience implementing automation, self-service, knowledge management, service catalogue or AI-enabled support capabilities.Project, programme or change ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred Skills & Qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self‐service, knowledge management, service catalogue or AI‐enabled support capabilities. Project, programme ...

clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM and EUC, setting clear expectations and holding leaders accountable for performance, behaviour and impact. People, capability and succession: Build a high-performing and aligned … operational escalations and maintain momentum under pressure. Preferred skills & qualifications: ITIL Foundation, ITIL Managing Professional or equivalent service management certification. Experience with Enterprise IT Service Management, Endpoint Management, Identity, Collaboration and Service Experience platforms. Experience implementing automation, self-service, knowledge management, service catalogue or AI-enabled support capabilities. Project, programme ...

premises environments.Service Management, Automation & Technical LeadershipLead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms.Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency.Manage vendor relationships, technology lifecycles, procurement planning … enterprise deployment context.Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring.Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows.Familiarity with HPC or scientific network ...