76 to 100 of 241 Service Delivery Jobs in the West Midlands

to ambitious SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build … dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role requires participation in a Duty Manager rota and performing Incident Manager duties during P1 incidents. This is a full-time, permanent … role that can be home-based in the UK/Ireland or at our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The successful candidate should be able to work both onsite at customer locations and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLAs Participate More ❯

supporting a major transformation programme within a local council's Customer Services team. We're looking for a Senior Business Analyst to lead on high-impact projects focused on service improvement and cost savings across the organisation. This is a unique opportunity to shape the future of public service delivery in Birmingham, working at the heart of … customer service transformation and enterprise-scale change. About the Role:As the Senior Business Analyst, you will: Lead the analysis of complex, multi-layered programmes and projects. Translate user and business needs into actionable transformation objectives. Own key stakeholder relationships and act as the go-to expert for business analysis. Build and lead a thriving business analysis community, setting … standards and mentoring others. Champion user-centred design and agile delivery across multiple product teams. Key Responsibilities: Develop and lead the business analyst community, setting professional standards and supporting development. Work with senior leaders to define transformation goals and map service redesigns. Conduct in-depth analysis across complex business areas to inform service improvements. Use data and More ❯

applications. This is a pivotal permanent role, offering the opportunity to lead a specialist team and shape the organisation's application strategy. Working closely with the Head of IT Service Delivery and wider Digital Services leadership team, you'll drive the development and integration of applications that support core business functions across housing, care, finance, and HR. Key … Responsibilities: Lead the lifecycle management of all business applications, including development, deployment, maintenance, and support Manage a team of application specialists, motivating and improving the team to ensuring efficient delivery Develop and deliver an applications strategy aligned to business goals and digital transformation Collaborate with stakeholders across the organisation to ensure applications meet operational needs Oversee system integrations, application … with third-party software providers, including contract negotiation and performance reviews Ensure effective change management, user training, and technical documentation Promote a culture of continuous improvement, innovation, and customer service excellence Experience & Skills Required: Proven experience managing business applications and supporting teams in a similar environment Strong understanding of systems architecture, integrations, and data flows Experience with Housing, Finance More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

Hybrid working practices in place. The opportunity to drive and execute the delivery of Digital and Data Strategies About Our Client The role can be based in the following office locations: Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham or Swindon. Hybrid working practices are in place. The Government Property Agency is the largest property holder in government, with more than … 2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are seeking innovative, solutions-focused individuals … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to More ❯

Description and Person Specification and Welcome Pack. Main duties of the job To lead and manage the non-clinical operations of Hall Green Health (HGH), ensuring strategic and operational delivery of services across operations, HR, finance, digital systems, estates, governance and workforce planning. The Practice Manager is a key member of the senior leadership team, contributing to strategic development … innovation, service delivery and maximising income streams. Core areas of the role incorporate: Strategic and Operational Leadership Finance and Resource Management HR and Workforce Development Digital and IT Systems Estates and Facilities Governance and Quality Communication and Engagement Equality, Diversity and Inclusion About us Hall Green Health (HGH) is more than a GP practice. It is a trusted … of NHS contracting, QOF, CQC, and PCN structures. Excellent IT literacy and ability to manage systems like EMIS, Docman, NHSmail, and MS Office. Experience of leading organisational change and service improvement Outstanding communication, interpersonal and problem-solving skills. Strong organisational skills with the ability to manage competing priorities and adhere to deadlines and targets. Commitment to confidentiality, equality, diversity More ❯

insight enablement teams, including setting direction and objectives, focus, and managing progress. Ensure all data needs are accurately captured, prioritised and incorporated into data platforms and products, and that service delivery meets required levels throughout. Collaborate across Technology teams, other CRUK directorate stakeholders and external partners, to design, implement and optimise a coherent data and analytics architecture, artefacts … solutions and infrastructure that will underpin and support CRUK’s move to more data-driven decision-making, and enable the organisation to meet its strategic objectives. Accountable for design, delivery and support of CRUK’s data foundations and platforms, including Technology-led initiatives underpinning/enabling key programmes. Work closely with the Chief Technology Officer and senior data directors … across CRUK to support the evolution and realisation of CRUK’s data strategies. Organisational advocate and owner of the Data Governance framework, including responsibility for delivery of Organisation-Wide adoption of the framework. Shape and own the delivery roadmap and pipeline for data-related work, including delivery governance, and influence and drive direction on current and future More ❯

in a consulting role, delivering software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT … Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs EEO Employer Apex Systems, LLC d.b.a. More ❯

in a consulting role, delivering software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT … Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs EEO Employer Apex Systems, LLC d.b.a. More ❯

in a consulting role, delivering software implementations preferable 3rd Party Integrations Development (REST, SOAP, MID Servers, or other additional products) Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts such as IP Addressing, Firewalls … ports Knowledge of relational databases (MySQL, MSSQL, Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT … Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee contributions and achievements Professional Development through training and advancement opportunities Work from home Annual GlideFest Conference Wellness Programs EEO Employer Apex Systems, LLC d.b.a. More ❯

infrastructure upgrades Keeping accurate technical documentation of client systems and site visits Offering remote support when needed, especially during quieter periods Building strong client relationships through excellent communication and service delivery What you’ll need: Proven experience in an IT Field Engineer or 2nd Line/Desktop Support role Strong knowledge of: Windows 10/11, Windows Server … DHCP, Group Policy Microsoft 365 admin centre, Exchange Online, Intune Networking fundamentals (TCP/IP, VLANs, switches, routers, firewalls) Confident in hardware troubleshooting across devices and peripherals Excellent customer service and time management skills Full UK driving licence and willingness to travel daily to client sites Nice to have (but not essential): Certifications such as CompTIA, Microsoft, or VMware More ❯

Senior Pensions Administrator Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Birmingham office, and have the flexibility to work up to … clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes More ❯

ensure they meet strategic objectives and user needs. Collaboration Across Teams : Work closely with departments and senior leadership to align digital and data initiatives with broader organisational goals and service plans. Drive Efficiency Through Technology : Guiding and collaborating with external partners, you will leverage new technologies, improving operational efficiency and supporting service delivery. Lead Digital Innovation & Enhance Engagement More ❯

on our journey to becoming the innovative, technical and professional College of choice. Our success is through Our People! We are seeking to appoint an experienced and motivated IT Service Delivery Manager to join our dedicated and fast-paced IT and Digital Team. This is an on-site role based across our Burslem and Cauldon campuses , requiring a … consistent presence to support hands-on service delivery and team collaboration. In this key role, you will oversee the day-to-day delivery of IT and Reprographics services across the College. You'll lead on service desk performance, manage external provision of services/software, and play a central part in ensuring smooth, reliable IT operations. … With responsibility for service levels, escalations, and coordination between support and technical teams, you'll be essential in driving efficiency and continuous improvement. You will bring: Demonstrable experience in IT helpdesk or service delivery management, with strong leadership and communication skills. Proven ability to coordinate tasks, manage workloads, and deliver against key performance targets. Experience in vendor More ❯

Join to apply for the Service Delivery Manager role at Mewburn Ellis 4 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Mewburn Ellis Direct message the job poster from Mewburn Ellis Mewburn Ellis is the forward-looking IP firm. 150 years old, but very much with … ambitious but also relaxed and friendly. We are recruiting for an experienced leader, ideally with Intellectual Property experience, to join our IP Support Services department in the role of Service Delivery Manager. This is a great opportunity to join one of Europe’s top specialist Intellectual Property firms. If successful you will be joining an award-winning team … in the IP Paralegal of the Year and very proud that one of our Manchester based Paralegals was awarded the IP Paralegal of the Year award. The role The Service Delivery Manager is a new role, where you are required to lead your team to provide excellent service to clients and attorney teams. The role involves implementing More ❯

Social network you want to login/join with: Head of Service Delivery (Technology), Birmingham col-narrow-left Client: Sense Location: Birmingham, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Reference: 26fc14a050d9 Job Views: 23 Posted: 22.06.2025 Expiry Date: 06.08.2025 col-wide Job Description: About the Role Sense is recruiting for a … data services and supporting users to get the most from them, including when issues occur, or new services are required. This role is responsible for defining and delivering all service catalogue items, working closely with the Head of Technical Solutions and Head of Data Management to ensure all services are transitioned effectively to BAU, with clear support plans in … place. The role is responsible for Service Operations and Continuous Service Improvement. The job holder is key to ensuring that Sense gets the best value from its existing systems and managing service disruptions and issues. This role will lead Supplier Management for Technology and Data systems, ensuring contractual compliance and conducting regular reviews of service with More ❯

Assistant Service Delivery Manager, 12 month FTC, Worcester based with home working, £31,000. Your new company You will be joining an established, global organisation who operate across a variety of sectors and hold an accolade for their contributions to the sector as well as their high regard in the ranking of places to work. This position is More ❯

Hippo Birmingham, England, United Kingdom Join or sign in to find your next job Join to apply for the Lead Service Designer role at Hippo Hippo Birmingham, England, United Kingdom 4 days ago Be among the first 25 applicants Join to apply for the Lead Service Designer role at Hippo This range is provided by Hippo. Your actual … pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range About The Role Hippo is recruiting for lead consultants in service design . Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co … create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design. What You’ll Do As a lead consultant in service design , you’ll More ❯

opportunity has arisen for a dynamic and experienced Head of Operations to join a rapidly expanding, award-winning technology services business. Operating at the intersection of technology and human service delivery, this company serves major public sector clients, as well as large enterprises. This appointment offers the chance to join the senior leadership team during a pivotal phase … synergy while supporting strategic growth. Key Responsibilities: Lead the development and execution of operational strategies aligned with business goals. Oversee day-to-day operations across multiple departments to ensure delivery excellence. Implement KPIs and drive continuous improvement in productivity and profitability. Promote cross-functional collaboration and operational cohesion. Manage risk, compliance, and quality standards across functions. Build and mentor … on operational performance to executive leadership. About You We’re looking for a strategic yet hands-on leader with a proven ability to manage complex operations in fast-paced, service-led environments. You will bring: 7–10 years of progressive operational leadership, with 3–5 years at a senior level. Experience in subcontractor-led service delivery and More ❯

impact initiative focused on improving services and delivering cost savings across the organisation. This is a fantastic opportunity to play a strategic role in shaping the future of public service delivery in Birmingham, leading business analysis across complex, enterprise-scale change. About the Role: As the Lead Business Analyst, you will: Develop and lead the business analyst community … continuous improvement. Translate strategic vision into prioritised, deliverable user stories and product backlogs. Key Responsibilities: Build and lead a high-performing business analysis function, supporting both professional development and delivery of excellence. Create and execute research and analysis plans to inform nuanced decision-making. Collaborate with multidisciplinary teams to ensure services are accessible, intuitive, and user-centred. Track product … Bring: Proven experience delivering digital products in large, complex organisations using agile methodologies. Strong ability to identify problems, build evidence, and drive product decisions. Significant knowledge of product strategy, service design, and user-centred design principles. Deep understanding of agile delivery, software development practices, and data-driven decision-making. Excellent communication and leadership skills, with the ability to More ❯

Key Responsibilities: User Support & Service Delivery Act as 2nd/3rd line onsite support for end-users, assisting the Global Service Desk Track and resolve tickets (incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data … and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯

the Company’s IT systems and users’ applications and users’ conduct on IT matters and use of applications. Continually aiming to improve the support and reporting processes of IT Service Delivery through trend analysis, root cause analysis, performance metrices and industry best practices. What You’ll Do Provide IT Support and Service Delivery as part of … the IT Department and Service Desk. Troubleshoot computer problems in line with predefined Company Service Level Agreements and Key Performance Indicators. Assist the IT Manager in delivering complex IT Projects. Advise staff on appropriate actions, processes, procedures and policies. Serve as liaison between staff and the IT management department to resolve issues. Work one-on-one with staff … procedures concerning IT applications use, security, and systems. Document resolutions for future reference. Perform hardware and software installations, including Cloud applications. Manage IT assets. Responsible for the quality of service to internal and external clients including interested parties including assisting in reporting and development of reporting capabilities. Any other duties deemed necessary, which are within the bounds of the More ❯

opportunity has arisen for a dynamic and experienced Head of Operations to join a rapidly expanding, award-winning technology services business. Operating at the intersection of technology and human service delivery, this company serves major public sector clients, as well as large enterprises. This appointment offers the chance to join the senior leadership team during a pivotal phase … synergy while supporting strategic growth. Key Responsibilities: Lead the development and execution of operational strategies aligned with business goals. Oversee day-to-day operations across multiple departments to ensure delivery excellence. Implement KPIs and drive continuous improvement in productivity and profitability. Promote cross-functional collaboration and operational cohesion. Manage risk, compliance, and quality standards across functions. Build and mentor … on operational performance to executive leadership. About You We’re looking for a strategic yet hands-on leader with a proven ability to manage complex operations in fast-paced, service-led environments. You will bring: 7–10 years of progressive operational leadership, with 3–5 years at a senior level. Experience in subcontractor-led service delivery and More ❯

is a full-time role working 37.5 hours per week. On offer is a competitive salary, bonus and benefits package. The Technical Services Manager will be accountable for the delivery of technical maintenance, engineering and subcontract activity across our Birmingham Schools contracts, ensuring safe, quality and impactful service delivery to all. Providing leadership and strategy to ensure … all maintenance activities comply with statutory, regulatory and Company guidelines, where applicable Provide technical assurance advice across the discipline of maintenance services to include complex electrical, mechanical and building service Review and develop the quality of service at an operational level and Control expenditure as delegated by the Senior Account Manager Undertake and participate in internal and external … an active member of the operational Senior Leadership Team Be prepared to undertake any relevant training in order to develop the post in line with changing needs of the service provision Maintain records as appropriate, relevant plant and equipment for technical performance Participate in management escalation Rota Support lifecycle management and statutory compliance Write RAMS, technical reports, and communicate More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯