101 to 125 of 337 Remote/Hybrid Customer Service Jobs

office presence Role Overview Seeking an experienced macOS focused Second Line IT Support Technician to join a busy Support Desk team. This is a customer-facing, technically hands-on role, primarily remote, supporting a diverse client base across Apple and Microsoft environments.The successful candidate will act as an escalation … point from First Line Support, deliver advanced troubleshooting, and support customer on-boarding/off-boarding and system maintenance. The role suits someone with strong Apple expertise, excellent customer service skills, and experience working in a fast-paced environment.You will need solid experience providing macOS support ...

want the opportunity to develop and progress their technical career alongside providing a high level of support to our customers. Efficiency initiatives and continual service improvement are all key to providing this. The successful candidate will act a Shift Leader for a team of up to 13 engineers during … team that operate within a 24 x 7 shift environment, the role will require you to work a continental shift pattern, providing high quality service to our customer base. Monitoring and managing faults through to resolution. Key responsibilities Key responsibilities include but are not restricted to the following ...

Title: Service Desk Consultant 2nd Line (Infrastructure) Location: Glasgow (hybrid working - 3 days in the office, 2 remote) Salary: Up to £40k per year + bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting … premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement ...

responsible for overseeing the design, development and delivery of new Sustainment-focused Support Solution services, and the transition of new services into the service delivery phase of programme lifecycle. This role will provide support to the Chief Sustainment Architect during capture and proposal phases of new products or services … where you will begin finalising operational aspects, fine-tuning the support solution, addressing risks, optimising for delivery and preparing for the transition to service delivery. To support this, the Deputy Chief Sustainment Architect will integrate with a Service Delivery Manager (SDM), handing over the development of the proposal ...

Duration: This is an ongoing position Salary :£27000- pro rata Dynamite Recruitment is supporting , a global leader in technology solutions, is looking for a Customer Support Analyst/2nd Line technical support to join their team on a temporary basis. This is an immediate start opportunity for someone with … strong technical support skills @ 2nd line who thrives in a fast-paced, customer-focused environment. You will provide second-line support for the client's POS software, managing cases from initial contact through resolution, troubleshooting issues, and delivering a world-class customer experience. Key Responsibilities Respond to customer ...

leading supplier of wide-format print media, display hardware, and innovative visual communication solutions. With a strong reputation for reliability, product quality, and customer service, Innotech supports print service providers, distributors, and display specialists across the UK, Europe, and North America. The company is known … agility, customer-centric approach, and ability to develop bespoke solutions for key accounts. The Head of International Accounts will play a pivotal role in expanding Innotech’s global footprint and strengthening relationships with international customers and distributors. Innotech is a wholly owned subsidiary of Vink ...

days from home Salary: Negotiable dept on exp Are you an experienced IT Support Engineer looking to develop your career in a dynamic, customer-focused environment? We're looking for a talented 1st & 2nd Line IT Support Engineer to join our busy support team in Derby. You'll deliver … high-quality technical support across Office 365, Windows 10/11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities ...

solutions for every job, across every sector. We are currently looking for a Mobile Engineer to join our team in Plymouth. Based primarily at customer sites, you will play a vital role in ensuring equipment is maintained to the highest standards, service schedules are adhered to, and customers … both independently and collaboratively to keep operations running smoothly and efficiently. Key Responsibilities Carry out routine servicing, inspections, and maintenance of hire equipment at customer sites Diagnose faults and carry out repairs quickly and effectively Respond promptly to breakdowns, minimising downtime for customers Ensure all equipment service records ...

consultancy and support on IT projects as required work in collaboration with IT and business colleagues be a point of escalation for the IT service desk provide ongoing customer contact throughout the lifecycle of the request/project document configuration, processes, and test plans to continually improve performance … service highlight risks and suggest mitigating actions create and maintain documentation relating to application setup, configuration, processes etc and ensure knowledge is shared with IT colleagues employ a strict testing regime adhere to change management processes log and update tickets in the ITSM system What Were Looking For Must ...

function, offering the opportunity to shape and drive a proactive Problem Management capability in a professional services environment where stability, performance and client service are critical. Reporting to the Technical Services Head, you will operate as a specialist 2nd/3rd line function, taking ownership of recurring, widespread … printer support where required Owning and maintaining the IT knowledge base for Problems, Known Errors and Workarounds About You We are seeking a proactive, customer-focused IT professional who thrives on identifying root causes rather than repeatedly applying short-term fixes. You will demonstrate: A strong customer service ...

client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range … across a diverse client base. You’ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues ...

Line Support Analyst/Service Desk Analyst - Contract Contract to end-March 2027 (circa 12 months) Glasgow - Hybrid Working Up to £175 per day (Inside IR35 - working via an Umbrella Company) A well-known Public Sector organisation in Glasgow has just released a new 1st Line Support Analyst Contract … role to join their team on a Contract through until the end of March 2027 . With their current Service Desk a little stretched, they're looking for someone who is available now/at short notice , who can hit the ground running & quickly fit into their team. ...

Title: Customer Support Executive Location: Telford Work Pattern - Hybrid (Mon and Tues in office) Type: Permanent, full-time Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support … driving new member growth at our client. You will be assisting customers with their annual subscription renewals and delivering a 'best in class' customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing mentoring. ...

strong track record of leading complex technical projects. You will bring: 5-6 years of experience in an IT-oriented environment, ideally in a service management or operations role within a technology-driven setting Hands-on expertise in Microsoft Dynamics 365, particularly in Customer Service or Field … Service modules Familiarity with methodologies such as Agile, Lean, SDLC, and Kanban A deep understanding of the product development lifecycle Strong facilitation skills to drive collaboration in workshops and meetings Experience supporting product owners to ensure delivery aligns with organisational goals Excellent stakeholder management and relationship-building skills Additional ...

ROLE Manage daily IT support activities for the UK IT team, ensuring departmental availability during core business hours and that local IT support remains customer-focused while delivering effective services to the business. Provide second-line IT support for all UK Group companies across the UK and Ireland, supporting … both in person and remotely at multiple locations. Responsibilities include preparing monthly reports on UK IT team performance and proactively identifying opportunities to improve service levels. In addition to IT support duties, this role involves assisting with daily monitoring, administration, and support of the local infrastructure environment. The infrastructure ...

Knowledge of Microsoft technology stack, Windows 10 or above, Active Directory, The Microsoft 365 platform including Exchange Online, Teams and Intune · Telephony Systems · Strong customer service skills and the ability to communicate clearly with users · Good problem-solving skills, attention to detail and the ability to prioritise tasks ...

join their IT Department in Birmingham (hybrid working available). By combining industry expertise with innovative technology, they aim to streamline operations, enhance customer journeys, and stay at the forefront of digital transformation in travel. As an AI & Automation Executive, you will support the development and implementation of artificial … intelligence and automation solutions to improve business efficiency, customer service, and decision-making processes. JOB DESCRIPTION AI & Automation Development Assist in designing and implementing AI-driven solutions (e.g., chatbots, recommendation engines) Support automation of repetitive business processes (e.g., booking workflows, reporting) Help integrate AI tools with existing systems ...

with minimal travel Up to £75,000 DOE Plus Benefits Permanent - Full Time Reporting to: The Managed Services HCM Practice Lead. Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: For over 15 years, weve built … customers solutions end-to-end - turning trust into lasting value. From analysing and optimising business processes, to delivering tailored SAP implementations, through to ongoing service and system maintenance - we ensure excellence at every stage. Collaboration is at the heart of what we do. We work closely with our internal ...

Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required. Act as a liaison between clients and internal teams … align and enhance service delivery. Sales & Opportunity Development Support Relationship Managers in identifying opportunities to promote Tridents products and services. Assist in preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support Maintain accurate and up-to-date client records, including managing, reviewing ...

major transformation with the marrying of these two innovative companies. Joining a startup deeply invested in technology with Capital One’s entrepreneurial spirit and customer-first, tech-led culture, creates an environment where engineers can continue to disrupt the status quo to develop best-in-class customer experiences … knowledge when necessary. If you think innovatively, and like to embrace bleeding edge technology, with a pragmatic approach, you will enjoy working here. The service we offer and build upon is unlike anything ever built before, and our product is rapidly evolving. Velocity Black is our core product, built ...

business lead the way in powering secure and sustainable business connections through digital and physical channels. Job Description We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves … future You’ll provide first level support for all customers via telephone, email and live chat. You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more. You’ll take ownership of the resolution of the queries, liaising with ...

with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk. This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support … Microsoft environment. The successful candidate will be committed to delivering excellent customer service. Key skills & responsibilities for the 1st Line Support: 1st Line/Service Desk Support – in a Windows/Microsoft environment. Windows 10/Windows 11 Microsoft 365 Exchange Azure Outlook MS Teams Active Directory Telephony ...

office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice … customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with ...

Line IT Service Desk Analyst Salary: Up to £40,000 (depending on experience) Location: South Coast/Hybrid considered Full-time, Permanent I'm currently working with a well-established professional services organisation to recruit a 2nd Line IT Service Desk Analyst to join their growing internal … support engineer who enjoys solving technical issues, supporting users, and working across a modern Microsoft technology stack. The Role As a 2nd Line IT Service Desk Analyst, you’ll play a key role in delivering high-quality IT support to internal users, ensuring systems and applications run smoothly across ...

Hours: 36 hours per week - flexible options considered Contract Type: Permanent Do you have a working knowledge of Microsoft Dynamics 365 Field Services, Field Service Mobile and Resource Scheduling Optimization? This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025 With … business stakeholders, building relationships, communicating changes and managing expectations. You'll need certification in one of the following or equivalent experience: Microsoft Dynamics 365 Customer Service Functional Consultant, Microsoft Dynamics 365 Field Service Functional Consultant, Microsoft Power Platform Functional Consultant. Monitoring and day to day running ...