226 to 250 of 653 Remote Customer Service Jobs

the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market, and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller … Product Owner role who will lead the development and execution of AI-driven initiatives and technology incubation that enhance product design and performance, business operations across multiple sectors, and customer service capabilities. You will contribute to and deliver the ASML AI capabilities roadmap supporting multiple domains—R&D, operations, enabling functions, and foundational platforms—ensuring alignment with the … Databricks, ServiceNow AI agents). Proven expertise with diverse approaches, models, procedures, and solutions used to deliver the duties and responsibilities mentioned above, including: Proven experience with enterprise IT service management for analytics and data management platforms Proven experience in leading Agile teams, adopting SCRUM methodology, and establishing an agile culture Demonstrated experience identifying, communicating, and realizing the business More ❯

and data management. The HR/People Services directorate provides advice and transactional services to employees and managers across the organisation. If you would like to work in a customer friendly, quality focused service; within a collaborative and supportive team, this may be the job for you! Opportunities for home working (up to 50% of hours) are available … an enthusiastic database administrator to support our customers and implement new functionalities and solutions who share our Trust values of kindness, respect, collaboration and ambition. This role will involve service development, face-to-face training, reporting/analytics, systems administration, project management and much more. This is a great opportunity to develop transferable skills, whilst supporting our front line … weeks of the closing date. For candidates applying using a Hotmail account or have strict firewall settings please ensure the following: Junk Mail is checked regularly Disclosure and Barring Service: On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that: youth cautions, reprimands and final warnings will no More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we've grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … with clients, drive policy and compliance, manage M365 security, run workshops, produce tender responses. Elevate our cyber posture across all MSP services and build strong relationships with our marketing, customer experience and service partners to enhance our proposition. In addition to this, as our Cyber Security Lead you will be responsible for: Serving as a trusted advisor to … not just transactions. Innovation-driven : We anticipate threats and empower businesses to stay ahead. Growth opportunity : Join a 25-year-strong, community-rooted MSP that's continuously expanding. Outstanding service culture : Backed by exceptional client satisfaction and real-world reviews. If you feel you have the necessary skills and experience to be successful in this role click on APPLY More ❯

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role The Customer Interaction Programme Manager will be responsible for defining in coordination with the FS leadership team, the strategy, the planning and managing the execution of the transformation agenda for Customer Interaction across Europe. This will include the management of any external service providers and their performance, the vendor management of tools providers and ensuring the best fit and any evolution required. This role is also responsible for leading, for the Head of CI, the evolution and optimization of key customer related processes (e.g. customer complaint, fraud … management) and tools used is part of this role remit with the objective of enhancing customer satisfaction/NPS, frictionless customer experience and overall organization efficiency. We're looking for someone who has: Led the enhancement of processes, tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in More ❯

extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role The Customer Interaction Programme Manager will be responsible for defining in coordination with the FS leadership team, the strategy, the planning and managing the execution of the transformation agenda for Customer Interaction across Europe. This will include the management of any external service providers and their performance, the vendor management of tools providers and ensuring the best fit and any evolution required. This role is also responsible for leading, for the Head of CI, the evolution and optimization of key customer related processes (e.g. customer complaint, fraud … management) and tools used is part of this role remit with the objective of enhancing customer satisfaction/NPS, frictionless customer experience and overall organization efficiency. We're looking for someone who has: Led the enhancement of processes, tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in More ❯

extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role The Customer Interaction Programme Manager will be responsible for defining in coordination with the FS leadership team, the strategy, the planning and managing the execution of the transformation agenda for Customer Interaction across Europe. This will include the management of any external service providers and their performance, the vendor management of tools providers and ensuring the best fit and any evolution required. This role is also responsible for leading, for the Head of CI, the evolution and optimization of key customer related processes (e.g. customer complaint, fraud … management) and tools used is part of this role remit with the objective of enhancing customer satisfaction/NPS, frictionless customer experience and overall organization efficiency. We're looking for someone who has: Led the enhancement of processes, tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in More ❯

extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role The Customer Interaction Programme Manager will be responsible for defining in coordination with the FS leadership team, the strategy, the planning and managing the execution of the transformation agenda for Customer Interaction across Europe. This will include the management of any external service providers and their performance, the vendor management of tools providers and ensuring the best fit and any evolution required. This role is also responsible for leading, for the Head of CI, the evolution and optimization of key customer related processes (e.g. customer complaint, fraud … management) and tools used is part of this role remit with the objective of enhancing customer satisfaction/NPS, frictionless customer experience and overall organization efficiency. We're looking for someone who has: Led the enhancement of processes, tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in More ❯

extra day off on your birthday Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget Employee Assistance Programme and wellbeing portal The Role The Customer Interaction Programme Manager will be responsible for defining in coordination with the FS leadership team, the strategy, the planning and managing the execution of the transformation agenda for Customer Interaction across Europe. This will include the management of any external service providers and their performance, the vendor management of tools providers and ensuring the best fit and any evolution required. This role is also responsible for leading, for the Head of CI, the evolution and optimization of key customer related processes (e.g. customer complaint, fraud … management) and tools used is part of this role remit with the objective of enhancing customer satisfaction/NPS, frictionless customer experience and overall organization efficiency. We're looking for someone who has: Led the enhancement of processes, tools and automation across Customer Interaction in multiple markets Experience in driving change (process/tech/organization) in More ❯

Technical Pre-Sales Consultant - Contact Centre and AI for Customer Experience. Work from Home, but must be in the UK and able to attend a weekly meeting in London We are seeking a dynamic and experienced Business and Technical Pre-Sales Consultant with a focus on Contact Centre and AI-driven solutions for Customer Experience (CX). This … blend of business acumen, technical expertise, and excellent communication skills to engage with prospective clients, understand their needs, and provide tailored contact centre solutions using AI technologies for improving customer experiences. The ideal candidate will have a background in Contact Centre technology and a good understanding of how AI can add value to customer interactions. They will bridge … the gap between our technical teams and business stakeholders, demonstrating the value of AI in transforming customer service, engagement, and satisfaction. Key responsibilities include: - Pre-Sales Engagement: Understand clients CX challenges and identify how CCaaS and AI solutions can meet their business goals. Develop and present tailored demonstrations and proof of concepts etc. Create proposal including ROI analysis More ❯

solutions. Troubleshoots and determine root causes of complex issues, failures or outages that could include issues with applications, operating systems, services, hardware, network connectivity and other infrastructure Responds to service requests and incidents through the IT ticketing system in a timely and professional manner. Maintains accurate documentation of issues, resolutions, and asset inventory. Collaborates with other IT team members … to escalate and resolve complex problems. Ensures security policies and procedures are followed during all support activities. Works within a defined set of IT service management processes and procedures, including Knowledge, Incident, and Request. Supports ongoing and future projects based on the IT modernization roadmap and stakeholder requests. Provides excellent customer service, demonstrating patience, professionalism, and clear … area is required to provide on-site technical support. Ability to safely lift, carry, and move equipment, including laptops, monitors, and peripherals. Excellent communication skills with a focus on customer experience Strong analytical, problem solving and technical troubleshooting skills, with keen attention to detail. Strong interpersonal skills and the ability to work collaboratively in a team environment Excellent problem More ❯

We are looking for a Service Desk Analyst (Level 2) to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. We are open to hybrid options for this role, with the right candidate working 3 days from home and 2 days on site. You will provide 2nd line support, covering a large number … wellbeing, Neurodiversity and Womens network groups. Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You High degree of technical ability applied with great customer service Previous experience in a technology team Service Desk environment with a high interest in technology Works proactively across the Service Desk team and promotes collaboration … technologies within the business as well as participating in the development and deployment of new technologies to the business Takes responsibility to ensure best practice is shared across the Service Desk team Proven attention to detail and commitment to recording information accurately Ability to prioritise to ensure commitments and tasks are delivered on time and ensuring minimum risk to More ❯

We're working with a forward-thinking client who is looking for a Service Desk Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients. In this role, you'll be the first point of contact for end users … too - from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business. About you: Experience in a client-facing or service desk role (desirable, not essential) Great communication skills - written and verbal Strong organisation and time management A team player who can build positive relationships with colleagues and clients Passion … for delivering excellent service Confident with Microsoft Office (Word, Excel, Outlook etc.) ITIL awareness would be a bonus, but not essential Don't worry if you don't tick every box - our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided More ❯

fulfilment and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. MUST HAVE 3PL EXPERIENCE Location: East Grinstead Hybrid: 2-3 days per week in office Salary: 80k - 90K With multiple warehouse locations across … implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. Service Delivery & Operations Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support. Drive continual service improvement and root-cause resolution. Strategy & Innovation … and professional development. Governance, Risk & Compliance Maintain the infrastructure and security risk register, ensuring compliance with all relevant regulations and policies. Supplier & Stakeholder Management Manage supplier relationships to maximise service quality and value. Collaborate with internal stakeholders to align infrastructure with business needs. Budget & Asset Management Manage infrastructure budgets and optimise costs. Ensure effective tracking of hardware, software, and More ❯

fulfilment and logistics providers, with an ambitious growth strategy supported by cutting-edge technology You will be part of a dynamic, innovative environment where your leadership will directly influence customer service, operational efficiency, and scalability. **MUST HAVE 3PL EXPERIENCE ** Location: East Grinstead Hybrid: 2-3 days per week in office Salary: £80k - £90K With multiple warehouse locations across … implementation, and management of both on-premise and cloud infrastructure. Ensure resilience, scalability, and high availability across all operational sites. Own and strengthen the organisation's cyber security posture. Service Delivery & Operations Manage the IT Service Desk and infrastructure teams to deliver timely, customer-focused support. Drive continual service improvement and root-cause resolution. Strategy & Innovation … and professional development. Governance, Risk & Compliance Maintain the infrastructure and security risk register, ensuring compliance with all relevant regulations and policies. Supplier & Stakeholder Management Manage supplier relationships to maximise service quality and value. Collaborate with internal stakeholders to align infrastructure with business needs. Budget & Asset Management Manage infrastructure budgets and optimise costs. Ensure effective tracking of hardware, software, and More ❯

with empathy and care. What you'll be doing Support customers through the process of moving in or out of properties, ensuring a smooth and positive experience Respond to customer enquiries, resolving issues efficiently and effectively Deliver exceptional service while identifying opportunities to promote additional products and services Onboard new customers and upselling where appropriate, aligning with their … requirements Maintain accurate and up-to-date records across internal systems Make informed decisions that balance customer satisfaction with business objectives Verify tenancy changes and prevent fraudulent activity through careful attention to detail Develop in-depth knowledge of our water services to provide expert support Aim for first-contact resolution, escalating complex issues when necessary Promote the use of … self-service tools and encourage exploration of other available services Foster strong working relationships with colleagues across departments Manage both proactive and reactive customer requests with professionalism Investigate non-payment issues related to Change of Tenancy scenarios Ensure all activities comply with GDPR, regulatory standards, and internal quality policies. Your experience A minimum of 2 years' experience in More ❯

fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams. Key Responsibilities: Provide technical support and troubleshooting to both engineers and end users across fire and security systems. Use remote diagnostic tools and telephone … support to resolve issues, reducing the need for field engineer callouts. Prioritise workload to ensure contractual deadlines are met. Handle customer calls with professionalism, meeting internal service standards. Support the Service Scheduling team when required. Deliver accurate, timely information to engineers and customers. Essential Requirements: Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire … . Strong customer focus and excellent telephone manner. Team player with strong interpersonal and communication skills. Ability to prioritise and manage workloads effectively. General fire systems knowledge with Network/IP-based product experience. Desirable Skills: Knowledge of UDL software across Galaxy, ATS, Intruder Panels. Experience with Cash4Windows. Exposure to enterprise-level networked CCTV systems (e.g., Cathexis). Remote More ❯

activities Skills & Qualifications In-depth knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance Flexible, Hybrid working model More ❯

activities Skills & Qualifications In-depth knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance Flexible, Hybrid working model More ❯

activities Skills & Qualifications In-depth knowledge of Dynamics CRM platform Experience leading discussions with internal and external stakeholders. Hands-on experience with one (or more) of core modules - Sales, Customer Service, Field Service etc. Ability to write, clear user stories. Benefits Starting Salary - up to £75k dependent on experience Private Medical Insurance Flexible, Hybrid working model More ❯

This Role: Service Delivery Manager Location: Beeston, Nottingham, NG9 1LA Salary Banding: £60,256 - £63,427 (Dependent upon experience) Full time post based on a 40hr week Are you a strategic leader with a passion for delivering high-quality maintenance services? Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager … to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers. Key Responsibilities Lead and manage day-to-day operations across repairs and maintenance services. Drive performance and value for money through effective resource management. Oversee a team of Contract Managers … health & safety, regulatory frameworks, and accreditation standards. Collaborate with MTVH colleagues to deliver long-term property solutions. Act as NICEIC Principal Duty Holder for the region. Handle complaints and customer issues with professionalism and care. Maintain risk registers and ensure contract management procedures are followed. Take the lead on developing our trade apprenticeship programme. Work collaboratively with MTVH colleagues More ❯

This Role: Service Delivery Manager Location: Beeston, Nottingham, NG9 1LA Salary Banding: £60,256 - £63,427 (Dependent upon experience) Full time post based on a 37.5hr week Are you a strategic leader with a passion for delivering high-quality maintenance services? Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager … to lead operations across a defined region. This is a pivotal role responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers. Key Responsibilities: Lead and manage day-to-day operations across repairs and maintenance services. Drive performance and value for money through effective resource management. Oversee a team of Contract Managers … health & safety, regulatory frameworks, and accreditation standards. Collaborate with MTVH colleagues to deliver long-term property solutions. Act as NICEIC Principal Duty Holder for the region. Handle complaints and customer issues with professionalism and care. Maintain risk registers and ensure contract management procedures are followed. Take the lead on our developing our trade apprenticeship programme Work collaboratively with MTVH More ❯

ID Device and endpoint support (Windows 10/11, Intune) CRM platforms and proprietary business systems Manage and maintain technical documentation, knowledgebase articles, and system support records. With the Service Desk Management, ensure ticket SLAs and priorities are met and reviewed, and that root causes are investigated where needed. Liaise with 3rd party suppliers and software vendors for issues … up, or patching. Business Systems & CRM Responsibility Take operational ownership of the CRM systems and business-critical applications that underpin multiple group businesses — including systems used by sales, operations, customer service, and compliance teams. Understand how these systems are used in each business unit and how data flows between them. Maintain system performance, access management, configuration changes, and … 1st line analyst, offer coaching where needed, and ensure smooth escalation paths are in place. Help plan workloads and priorities between reactive support and proactive systems work. Encourage a service-focused culture and lead by example in communication, documentation, and user support. Process, Project & Service Improvement Contribute to the delivery of small-to-medium system improvement projects, such More ❯

SteelGate is seeking a highly skilled and motivated IT Service Desk technician to join our team. The ideal candidate must be familiar with tasks that include Tier II and Tier III help desk support roles that support service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms and advanced support functions such as system … access management, endpoint administration, or incident response. Duties include the following: • Providing desktop support and service desk operations, including troubleshooting hardware and software issues across Windows and macOS platforms. • Supporting Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint. • Utilizing remote support tools such as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve … data handling, access control, endpoint security, and incident reporting procedures. • Maintaining compliance with role-based access control (RBAC) and acceptable use policies. • Exhibiting strong written and verbal communication, effective customer service, and problem-solving skills in high-pressure environments. • Participating in or supporting shift-based or on-call operational schedules, as required. • Supporting remote and hybrid workforce environments More ❯

by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives More ❯