Belfast Metropolitan Area, United Kingdom Hybrid / WFH Options
Version 1
Role: Service Desk L1/L2 Team Leader Location: Belfast, UK (Onsite Position) Job Type: Full Time Job Description Onsite role, Belfast, UK Full time position - 12-hour shifts with digital handovers to next shift. Routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs. Late … 00hrs to 08:00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and More ❯
maidenhead, south east england, united kingdom Hybrid / WFH Options
Wireless Logic Ltd
is in our DNA , and we have an insatiable hunger to 'wow' While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … seamlessly connected. Role Overview Ready to be the wizard behind the curtain, keeping our customers connected and happy? We're on the hunt for an energetic, professional, and focused Service Support Analyst to join our buzzing Service Desk. This isn't just about answering calls; it's about being the second line of defence, a true diagnostic hero … who solves problems and ensures our customers' connections are smoother than a freshly paved road. You'll be reporting to our awesome Service Support Supervisor and working hand-in-hand with colleagues, suppliers, industry specialists, and 3rd party service providers. This role is crucial for maintaining our sky-high service expectations and hitting those all-important SLAs. More ❯
Appleby, Scunthorpe, South Humberside, England, United Kingdom Hybrid / WFH Options
Jobheron
CustomerService/Support Desk Professional – Work From Home (Near to DN15) | Starting at £22,000 Monday to Friday (8 hours between 9am–6pm, flexible) IMMEDIATE START AVAILABLE Our client is a small, friendly company seeking a Support Desk Professional to join their growing remote team. You’ll provide high-quality customer support via email and an … online ticketing portal — helping customers resolve issues efficiently and with a positive attitude. This is a fantastic opportunity for someone who enjoys problem-solving, clear communication, and delivering excellent service — all from the comfort of home. Key Responsibilities of the CustomerService Advisor/Support Desk: Responding to customer queries and support tickets with professionalism and … care Investigating issues, identifying solutions, and ensuring timely resolution Writing clear, friendly, and accurate replies to customers Collaborating with team members to maintain excellent service standards What Our Client Is Looking For Confident computer user with good typing speed and attention to detail Quick learner who enjoys solving problems and thinking independently Friendly, patient, and positive communicator Reliable, organised More ❯
Tunbridge Wells, Kent, England, United Kingdom Hybrid / WFH Options
Vermelo RPO
Finance Business Partner Location: Hybrid - Tunbridge Wells About VisionTrack VisionTrack, part of the Markerstudy Group, is a leader in video telematics technology, empowering businesses to improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customerservice, and sales … enjoys acting as a strategic advisor. The Finance Business Partner will go beyond traditional finance responsibilities, delivering financial clarity, challenging assumptions, and influencing decisions that enhance profitability, efficiency, and customer outcomes. While overseeing core management accounting duties, you will partner closely with business teams to optimise costs, improve margins, and support sustainable growth. Key Responsibilities Core Financial Management & Control … Maintain monthly control schedules and post adjustments for accrued/deferred revenue. Analyse Cost of Sales and revenue recognition for accurate reporting. Prepare profitability and margin analysis by customer, product, and channel. Reconcile stock positions and manage provisions for obsolete inventory. Deliver accurate month-end reporting, flash results, and balance sheet reconciliations. Support year-end audit preparation and maintain More ❯
leading technology client are looking for a talented and motivated Contact Centre Vendor Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customerservice platforms and deliver a digital service model across their European operations. You'll align and evolve their customerservice … is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong CustomerService background Previously managed or overseen a Contact Centre Experience working with outsourced vendors Analytical skills (Excel) Tableau, Power BI or similar tool Degree educated Excellent communication skills More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Hunter Bond
leading technology client are looking for a talented and motivated Contact Centre Vendor Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customerservice platforms and deliver a digital service model across their European operations. You'll align and evolve their customerservice … is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong CustomerService background Previously managed or overseen a Contact Centre Experience working with outsourced vendors Analytical skills (Excel) Tableau, Power BI or similar tool Degree educated Excellent communication skills More ❯
london, south east england, united kingdom Hybrid / WFH Options
Hunter Bond
leading technology client are looking for a talented and motivated Contact Centre Vendor Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customerservice platforms and deliver a digital service model across their European operations. You'll align and evolve their customerservice … is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong CustomerService background Previously managed or overseen a Contact Centre Experience working with outsourced vendors Analytical skills (Excel) Tableau, Power BI or similar tool Degree educated Excellent communication skills More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Hunter Bond
leading technology client are looking for a talented and motivated Contact Centre Vendor Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customerservice platforms and deliver a digital service model across their European operations. You'll align and evolve their customerservice … is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong CustomerService background Previously managed or overseen a Contact Centre Experience working with outsourced vendors Analytical skills (Excel) Tableau, Power BI or similar tool Degree educated Excellent communication skills More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Hunter Bond
leading technology client are looking for a talented and motivated Contact Centre Vendor Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customerservice platforms and deliver a digital service model across their European operations. You'll align and evolve their customerservice … is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills/experience is essential: Strong CustomerService background Previously managed or overseen a Contact Centre Experience working with outsourced vendors Analytical skills (Excel) Tableau, Power BI or similar tool Degree educated Excellent communication skills More ❯
Maidstone, Kent, South East, United Kingdom Hybrid / WFH Options
Apogee Corporation**
agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are looking for a proactive, organised and customer-focused Customer Success Co-ordinator to join our Customer Success & Experience Division. You will … support our international and key customer accounts, triaging and logging incidents, managing escalations, and ensuring service levels are met. With excellent communication skills and a can-do attitude, you will be a vital link between customers, partners and internal teams, helping us deliver an exceptional customer experience every time. Key duties: Log, triage, update and close incidents … in customer-managed portals and Apogee systems. Manage internal and customer escalations via email and telephone, following agreed processes. Communicate effectively with internal departments, external partners and end users. Monitor incidents through to completion, consulting technical areas as needed for successful outcomes. Support Customer Success Managers with escalations and stakeholder queries. Maintain the highest levels of customerMore ❯
Stirling, Stirlingshire, Scotland, United Kingdom Hybrid / WFH Options
Apogee Corporation**
Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customerservice requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯
Sherborne, Dorset, South West, United Kingdom Hybrid / WFH Options
Apogee Corporation**
Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customerservice requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯
stirling, north east scotland, united kingdom Hybrid / WFH Options
Apogee Corporation**
Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customerservice requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning More ❯
Inverness, Inverness-Shire, Scotland, United Kingdom Hybrid / WFH Options
Apogee Corporation**
Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … disclosed information on a case-by-case basis, in line with our policy on the recruitment of ex-offenders. Location: Inverness and Northern Scotland We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting More ❯
Livingston, West Lothian, Scotland, United Kingdom Hybrid / WFH Options
Apogee Corporation**
Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the … Central Belt, Scotland (Glasgow to Edinburgh). This role requires travel across central Scotland, covering areas such as Motherwell, Falkirk, Stirling, and surrounding towns. We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
AWD online
1st Line IT Support Engineer An excellent opportunity for a proactive and customer-focused 1st Line IT Support Engineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments. If you’ve also worked in the following roles, we’d also like to hear from you: IT Technician, Service Desk Analyst, Technical Support Engineer … to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a 1st Line IT Support Engineer to provide first-class technical support and customerservice within a fast-paced managed services environment. As a 1st Line IT Support Engineer you will troubleshoot a variety of hardware and software issues, ensuring client satisfaction … configure, and maintain hardware and software to keep business operations running smoothly Maintain clear, up-to-date documentation and contribute to knowledge management for faster future resolutions Deliver excellent customerservice through professional communication, timely updates, and useful guidance to end users Identify recurring issues and actively contribute to service improvements and process optimisation initiatives Engage in More ❯
Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Landmark Information Group
Customer Relationship Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively promote … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity: This role is within our Customer Relationship Team who provide an award-winning standard of customer relationship management, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal Professionals … and our Customer Relationship Advisers provide proactive account management, as well as representing their customers’ needs in future design discussions. You will be responsible for building relationships with key contacts across each of your accounts, by phone, email and in person, understanding the needs of their business and identifying opportunities where our products and services can help them achieve More ❯
team is hiring now and we’re looking for our next Microsoft Dynamics 365 CE Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes … Native Organisation Growing International and Diverse teams Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged Private Medical Insurance Employee Assistance Program Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds … solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the CustomerMore ❯
City of London, London, United Kingdom Hybrid / WFH Options
Cognizant
team is hiring now and we’re looking for our next Microsoft Dynamics 365 CE Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes … Native Organisation Growing International and Diverse teams Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged Private Medical Insurance Employee Assistance Program Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds … solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the CustomerMore ❯
london, south east england, united kingdom Hybrid / WFH Options
Cognizant
team is hiring now and we’re looking for our next Microsoft Dynamics 365 CE Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes … Native Organisation Growing International and Diverse teams Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged Private Medical Insurance Employee Assistance Program Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds … solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the CustomerMore ❯
slough, south east england, united kingdom Hybrid / WFH Options
Cognizant
team is hiring now and we’re looking for our next Microsoft Dynamics 365 CE Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes … Native Organisation Growing International and Diverse teams Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged Private Medical Insurance Employee Assistance Program Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds … solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the CustomerMore ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Cognizant
team is hiring now and we’re looking for our next Microsoft Dynamics 365 CE Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes … Native Organisation Growing International and Diverse teams Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged Private Medical Insurance Employee Assistance Program Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home We are committed to diversity, inclusion and belonging and welcome applicants from all backgrounds … solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the CustomerMore ❯
Sayre, Pennsylvania, United States Hybrid / WFH Options
Guthrie
dispersed business units. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals. Demonstrated commitment to customerservice who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations. … storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery. Promotes the use of TGC's PMO methodology and standards to manage IT initiatives. Demonstrates commitment to customerservice by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. … Demonstrates a commitment to excellence in CustomerService with all internal and external customers of TGC. Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned. About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all More ❯
Sayre, Pennsylvania, United States Hybrid / WFH Options
Guthrie
dispersed business units. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals. Demonstrated commitment to customerservice who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations. … storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery. Promotes the use of TGC's PMO methodology and standards to manage IT initiatives. Demonstrates commitment to customerservice by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations. … Demonstrates a commitment to excellence in CustomerService with all internal and external customers of TGC. Performs related duties as assigned and unrelated duties as requested. Other Duties: Other duties as assigned About Us Joining the Guthrie team allows you to become a part of a tradition of excellence in health care. In all areas and at all More ❯
Princes Risborough, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
PLANET RECRUITMENT SERVICES LTD
and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customerservice and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customerservice and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/… particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customerservice with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯