Level 1 Technical Helpdesk Technician
- Hiring Organisation
- Apogee Corporation Limited
- Location
- Maidstone, Kent, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £26,000
services issues remotely. Additionally, you will be involved in the triage of Laptop & PC break fix hardware support, delivering an efficient and effective customer service to our clients, focused on exceeding expectation Key Responsibilities Using remote access software to assist our clients in resolving printing related queries (print … connection issues and concerns on ARMA (Apogee Remote Management Application) for both Printing, and PC issues directly with our clients. Ensure client satisfaction Escalate service requests that cannot be scheduled within agreed service levels. Skills & Experience Required: Understanding of basic network terminology, e.g, network routing, IP addressing, basic ...