251 to 275 of 642 Remote Customer Service Jobs

IT support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting … and prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd … setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management Skills and Experience: Experience troubleshooting computer related issues both hardware and software, desktops, laptops and mobile devices Experience with supporting Audio Visual equipment More ❯

internal operations and external interactions with clients, ensuring contracts and quotations are effectively administered and negotiated. Experience required includes strong administrative process management/office management, business-to-business customer service, and contract management. Benefits include: 24 days holiday + bank holidays Pension scheme Healthcare assistance scheme Free, on site parking in Sheffield Career development opportunities Youll act … as the vital link between our engineering experts and commercial sales team making sure contracts are robust and commercially sound, while streamlining the sales process and customer journey to deliver the highest standards of efficiency and service. Responsibilities: This role will involve hands-on management of all aspects of the companys internal operations, focusing on: Project management of the … end-to-end customer journey including operational, administrative, and contractual elements IT system efficiency and continuous improvement Office management Experience required: Hands-on experience of customer relationship management and customer journey within a business-to-business environment co-ordinating the customer journey from initial enquiry through to final invoice Experience managing internal operations such as IT More ❯

per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity … to support customers across UK and US time zones as part of a well-established SaaS business. You ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating shift … business hours: Shift 1: 08 30 GMT/BST Shift 2: 14 00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team More ❯

a fantastic opportunity to work on innovative projects while enjoying the flexibility of hybrid working.Key Responsibilities: Develop and customise solutions using Microsoft Dynamics 365 and Power Platform, including CRM, Customer Services, Sales, and Marketing modules. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions. Manage enterprise-scale Dataverse instances and ensure optimal performance. utilise tools … field, or equivalent relevant experience. Experience: Minimum of 5 years in Dynamics 365 and Power Platform development and customization. Technical Skills: Proficient in Dynamics 365 and Power Platform (CRM, Customer Services, Sales, and Marketing). Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Familiarity with Azure Services. Demonstrable experience of Omnichannel implementation as part of a broader CRM … implementation, preferably having played a leading role on the Omnichannel side. Experience with omnichannel implementation for customer service and configuring Microsoft Field Service & IoT. Proven experience in migrating extensive datasets into Dataverse. Security Clearance:Candidates must hold or be able to obtain Security Check (SC) clearance to be successfully appointed for this role.Soft Skills:Excellent problem-solving More ❯

per annum + £4,000 shift rotation allowance Total Potential Salary: £37,000 – £40,000 per annum Start Date: ASAP About the Role We are hiring a proactive and customer-focused Support Analyst to join our client's Customer Operations team. Reporting directly to the Head of Customer Operations, this home-based role offers an excellent opportunity … to support customers across UK and US time zones as part of a well-established SaaS business. You’ll play a key part in ensuring exceptional customer service by providing technical support and troubleshooting assistance, with a focus on delivering a high-quality support experience to users of the platform. Working Hours This role follows a rotating shift … GMT/BST Shift 2: 14:00 – 22:00 GMT/BST The shift alternates weekly between two Support Analysts (including this role), ensuring seamless customer support across both regions. Shift adjustments may be required to cover colleague annual leave and public holidays (UK Bank Holidays and US Federal Holidays are shared between the team). Note: Support is More ❯

holding company behind several leading residential broadband brands in the UK. With over 26 years of industry experience and a strategic partnership with TalkTalk, we’ve built a thriving customer base of over 80,000 households. Our diverse portfolio spans broadband, energy, water, council tax setup, TV, and mobile SIMs—delivered with flexible contracts and exceptional UK-based customer … preferred broadband supplier for more than 4,000 letting and estate agents, and we continue to expand through organic growth and strategic acquisitions. If you're passionate about innovation, customer experience, and being part of a team that’s shaping the future of home connectivity, TAL is the place to be, Role Overview We are seeking a strategic Quality … Compliance Analyst to drive operational excellence and compliance across all customer communications. This role directly impacts revenue protection, risk mitigation and conversion optimization through systematic quality assurance and performance analytics. You will produce quality frameworks, establish KPI’s and implement data driven improvement strategies. Working across multiple teams within the business, including executive leadership you will use call analytics More ❯

cash management, and all other types of retail and commercial lending Have a highly developed appreciation and knowledge for risk covering Credit, Operational and Financial Crime Excellent communication and customer/client relationship management with the ethos of providing exceptional broker and customer service The ability to maximise the customer relationship whilst being compliant during customer More ❯

Customer Success Manager – (SaaS/property tech) Salary: £45–60k (DOE) + excellent benefits including a bonus, flexible working, private healthcare, generous pension, monthly training and more Location: Fully Remote (with occasional UK travel) My client is a fast-growing property tech company that’s changing the way the industry works. Over the past decade, they’ve built a … strong reputation for innovation and customer service, and now they’re expanding across the UK. Their success comes down to one thing – their people. They are a close-knit, passionate team who genuinely care about delivering an exceptional experience for customers. They have created a brand-new role for a Customer Success Manager to join them on … strong, trusted relationships and helping customers get the most out of the platform. Spotting opportunities to add value, whether that’s through new features, training, or insights. Championing the customer’s voice internally – you’ll make sure their feedback shapes the product roadmap. Staying on top of industry trends and sharing knowledge that helps customers thrive. What it’s More ❯

are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry. You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of … our solutions. From driving adoption of our latest features to cross-selling new modules and services youll play a key role in customer success, revenue growth, and long-term retention. The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption. What youll do … Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively Provide consultative guidance to customers to align their technology roadmaps More ❯

experience. You are the primary point of contact for your commercial teams to shape and deliver the digital category strategy, considering a range of KPIs such as revenue, margin, customer growth, conversion and many more. The Role: The Purpose of the Role: Key Responsibilities: Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse … market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences. Work closely … relevant activity to minimise stockouts and sell through excess inventory. Drive and implement on-site campaign activity and promotional changeovers, considering key commercial opportunities, NPD, wider campaign focus and customer & market demand. Drive initiatives to enhance the customer journey, from discovery to post-purchase with data at the heart of all decision Location: This role can be based More ❯

focused HubSpot Specialist to lead the configuration, management, and optimisation of our HubSpot platform. You’ll play a key role in ensuring HubSpot effectively supports our Marketing, Sales, and Customer Service teams, driving seamless customer experiences, improving workflows, and supporting overall business performance. Who are we and what do we do? Snap Finance UK is a rapidly … Keynes, with the backing of its parent company, founded in the United States in 2012. Discover more about us at https://snapfinance.co.uk/careers Reporting to: Existing Customer Marketing Manager Location: Crownhill, Milton Keynes/Hybrid Working (2-3 days a week in office) Hours: Monday – Friday - 37.5 hours a week. Salary: £competitive Your key responsibilities will … include: CRM Management & Administration Own the day-to-day management & maintenance of HubSpot CRM across all hubs (Marketing, Sales, Service & Operations). Implement and manage user roles, permissions, workflows, properties, lists, views, pipelines, and integrations. Maintain data integrity through regular deduplication, clean-up, and standardisation processes. Ensuring we keep our marketing asset contacts under the agreed purchase levels. Ensure More ❯

Technical Support Engineer- Our client is a successful managed service provider (MSP) whose reputation for delivering excellent customer service demands they now hire an additional Technical Support Engineer to operate within their client support function. IDEALLY you will be employed (or recently employed) in a Managed Service Provider (MSP) environment. Technical Support Engineer- 1st Line Helpdesk More ❯

Location: Hybrid – Burton on Trent (approx. once per week) Employment Type: Permanent Are you a technically skilled professional with a passion for customer service? Do you enjoy problem-solving, working with innovative products, and helping customers get the best out of their systems? We’re looking for a Product Support Specialist to join our growing support team. In … this role, you’ll be at the forefront of customer interaction—delivering high-quality support, resolving technical queries, and ensuring every customer feels valued. What you’ll be doing Providing first-class technical support to customers worldwide, handling enquiries from first contact through to resolution. Delivering both remote and on-site support, including customer product installations. Creating … software use in Windows environments. Analytical problem-solver with the ability to manage and prioritise your own workload. Experience of supporting software in a regulated environment. Familiarity with IT Service Management frameworks (e.g. ITIL) and SQL Server is advantageous. Previous exposure to middleware and/or LIS systems would be a plus. What you’ll bring A results-oriented More ❯

work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone vi a the councils contact centre; face-to-face at Hackney Service … well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform … the services that our residents and businesses rely upon. By bringing deep insight into the service users experience together with data and analytics, digital technology and design capabilities, these teams are able to identify and implement opportunities to radically improve the customer experience. About the role As Assistant Director you will lead on delivering change that will fundamentally More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Design … end-to-end Create evidence-based user journeys across web and native experiences. Partner with service designers to understand the wider context of services and touchpoints. Generate and refine ideas that solve customer and business problems. Produce prototypes and high-fidelity designs, using them to test with users and achieve stakeholder buy-in. Collaborate closely with engineers and More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Design … end-to-end Create evidence-based user journeys across web and native experiences. Partner with service designers to understand the wider context of services and touchpoints. Generate and refine ideas that solve customer and business problems. Produce prototypes and high-fidelity designs, using them to test with users and achieve stakeholder buy-in. Collaborate closely with engineers and More ❯

Our client is looking for a friendly, customer focused candidate to join them on a Permanent basis as a Customer Helpdesk Advisor. You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support. Someone with strong customer service or contact centre based experience, plus a … faults logged on equipment. Keeping customers informed at all times of progress of work. Report escalations to relevant departments. Update internal system to ensure smooth communication between departments. Document customer specific information. Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills. Competent PC user including Microsoft package. Good understanding of technology … IT. Able to build rapport with customers. Access to own vehicle due to location. Benefits: 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension, discounted gym membership. If you feel you have the experience and drive to succeed in this role, apply today! We expect More ❯

IT Support Engineer Northampton Hybrid Working £25,000 - £32,500 MSP Environment We're working with a fast-paced, progressive Managed Service Provider (MSP) in Northampton who are looking for an IT Support Engineer to join their growing team. This is a fantastic opportunity for someone who's eager to develop their skills in a supportive and forward-thinking … environment. What you'll be doing: Providing 1st and 2nd line technical support across a wide range of technologies Travel to customer sites on request to represent our client with support tasks Responding to and resolving service desk tickets in a timely manner Troubleshooting hardware, software, and network issues Supporting and administering Microsoft 365 and Azure environments Escalating … complex issues to senior engineers where necessary Delivering excellent customer service to a varied client base What we're looking for: A UK Driving License is Required for this Role Proven experience in providing technical support in a help desk or similar environment. Hands-on experience with Microsoft Azure and Microsoft 365 administration Strong knowledge of Windows OS More ❯

the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people … appreciate flexibility is important so we offer a hybrid working model. The purpose of this post is to develop and update the IT systems needed to support IT BAU Service and the Change Portfolio required to meet the Guinness business and operational plans. You will develop functional specifications, configure, and develop code, unit test and document the system designs … Architects to inform solution options to ensure that all developments support a coherent overarching solution design that delivers the desired business outcome. What were looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do. You will not only be experienced in systems development, but you More ❯

The role is 5 days a week on site (no home working) Purpose of the Role Deskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000+ colleagues. You will work alongside other regional technicians and … departments to offer the best possible service. Providing 2nd line support in a corporate environment Excellent customer facing skills and telephone manner Answers to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and … answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work with wider team to offer ideas to improve service/user experience Skills required Office 365 configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop More ❯

purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Proving remote support and resolution for customer incidents whilst achieving company and European targets, including: Providing outstanding customer service to both external and internal customers through responding appropriately by: Working as part of the … knowledge bases Articulate technical resolutions to customers to avoid a field visit. Developing technical resolution & communication skills through self and company led training. Constantly innovating ways to remotely resolve customer incidents. Promotion of Company initiatives as requested in order to enhance customer satisfaction and Company performance. Maintains database integrity by ensuring verification of customer information and file … maintenance. Adhere to company policies and procedures, whether organisational or tasks related. You will ideally have Good telephone manner Good customer handling skills desirable Written communication skills to enable effective communication with internal and external contacts Problem solving skills Negotiation skills Good level of IT literacy Able to work under pressure We are an equal opportunities employer We are More ❯

Were on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you wont just be fixing issues - youll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From resolving complex tickets … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More Full-Time Monday - Friday Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. … then wed love to hear from you. The Opportunity: Were looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, youll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail, excellent More ❯

We’re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More… Full-Time Monday - Friday – Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. … d love to hear from you. The Opportunity: We’re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you’ll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail More ❯

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of our software. From … DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: Remote Desktop Experience. SQL knowledge would be advantageous. … d love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical thinking, and problem-solving abilities to deliver exceptional service and technical expertise. With a keen eye for detail More ❯

the correct level of stakeholder buy-in to deliver on our yearly targets. M old and continuously adapt our e-commerce process in the USA to deliver the best customer experience for our end consumers. B e the e-commerce go-to for everything USA related , must inspire and collaborate well with those around them whilst delivering results . … aligned . This includes website taxonomy and using best in class merchandising principles for product set-up, naming conventions, filters and facets to give a market leading on-site customer experience and help drive organic traffic . W ork with the digital team to proactively fix and improve any negative feedback from customers via our NPS score to improve … the customer journey . Collaboratively m onitor all e-com Paid media spend in the USA working closely with our VP Marketing in the USA and the central Digital Marketing team with a focus on profitability Work with marketing to ensure we receive high quality traffic to the USA web site via Organic, Direct, PPC, Social etc to drive More ❯