251 to 275 of 801 Remote/Hybrid Customer Service Jobs

time | Permanent About the opportunity Via is partnering with a growing technology and digital services business to recruit an Account Manager for its SMB customer team in Manchester. You'll take ownership of a portfolio of around 100 small and medium-sized business customers , building strong relationships, retaining accounts … manage a portfolio of B2B customers, build relationships with decision-makers and spot opportunities to grow accounts. You'll work closely with internal sales, service and technical teams to make sure customers receive a great experience while achieving your own revenue and performance targets. What you'll be doing ...

ability to manage multi‐disciplinary teams to deliver effective end to end performance. Proven negotiation and problem solving skills including the ability to resolve customer Recognised project and programme methodologies eg APM, Prince 2 or MSP Extensive knowledge of planning, project and risk management tools and techniques Good knowledge … understanding of commercial and contract issues in a technology and/or transport service environment including knowledge and understanding of different forms of contract. Good knowledge of TfL’s governance structure relating to project authorisation, change management and decision making (or commensurate experience within a similarly scaled and complex ...

with our customers, as a reliable and trusted point of contact, to further cement the relationship and aid in successful renewal outcomes to reduce customer churn. Identify opportunities for growth within the data to further aid the business achieve on its revenue targets. Lead regular cadence catch ups with … broker portfolio. Work alongside our Success, Product and Compliance teams to ensure timely and accurate interactions with our customers, to further enhance our customer service offering. Provide general administrative support for the sales team, providing reporting on sales figures, customer contracts, customer queries and renewal status. ...

Title: Service Owner Specialist Location: Hybrid working with travel to our Coventry office Advertised Salary: £50,940 - £56,934 Job Function: Information Technology Working Hours: 37 Location Type: Hybrid Contract Type: Permanent Req ID: 3026 Posting End Date: 21/09/2026 Own The Service. Drive The Experience. … Deliver Excellence. As our Service Owner Specialist, you’ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you’ll be the go-to expert for operational ...

support, guidance, and proactive engagement throughout their journey. You’ll play a key role in user adoption, training, and feedback collection, ensuring that every customer experience is smooth, insightful, and impactful. You will be one of the public faces of Advanced Infrastructure, directly supporting our customers to realise … deliver to help achieve their net-zero targets through first and second line support. You will strive to deliver an excellent standard of customer service which will lead to increased customer retention and a high customer satisfaction. KEY RESPONSIBILITIES Provide first and second line support ...

FläktGroup , we’re looking for a National Account Administrator based in Hereford to plan & control the day-to-day operations of the National customer account contracts, reactive work, quoted work and associated admin tasks. Application Details Deadline: 24th September 2026 (Continuous selection—apply early!) Location: Interviews will be held … Health Support Enhanced family-friendly policies Flexible & hybrid working opportunities (role dependent) Cycle to Work Scheme Employee discounts, including exclusive Samsung product offers Long Service & Recognition Awards Learning, training & career development opportunities Employee referral scheme Wellbeing initiatives & free fruit days What You’ll Be Doing Coordinating planned maintenance, reactive ...

optimisation of our broadcast and automated CRM activity, working closely with the Senior CRM & Omnichannel Clienteling Manager to bring the wider CRM and customer retention strategy to life. You will play a key role in ensuring CRM activity is delivered accurately, efficiently and in line with the wider marketing … commercial calendar. You will also support customer segmentation, lifecycle activity, retention initiatives and CRM reporting, helping the business better understand and engage its customers across digital and retail touchpoints. You will be a key champion of the customer within the business, helping ensure CRM activity is relevant, accurate ...

Business Analyst. Key Responsibilities • Provide first-line support for ServiceNow users across the business. • Assist in the investigation and resolution of platform incidents and service requests. • Log, triage, and prioritise support tickets. • Monitor platform performance and escalate issues where appropriate. • Support platform testing, upgrades, and enhancement activities. • Assist with … development programmes to build ServiceNow expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications ...

administration and access management. Key Responsibilities Provide 1st and 2nd line IT support to employees and authorised users. Log, manage and resolve incidents and service requests through the IT service desk. Troubleshoot hardware, software, Microsoft 365 and connectivity issues. Configure and deploy laptops, mobile devices and workplace technology. … accurate records of incidents, assets, user accounts and permissions. Support IT governance, compliance activities and security best practice. Contribute to process improvements, documentation and service enhancements. Assist with IT projects and wider technology initiatives. Skills & Experience Required Previous experience in an IT Support Analyst, Service Desk ...

team based in Frimley . You will join us on a full-time, permanent basis in return for a competitive salary. Function: Shared Service Centre - Customer Fulfillment Location: Frimley, Surrey Contract: Permanent This position is not available for international relocation This position is eligible to work from home … world a better place today and for future generations. About the Order Management Analyst - German Speaker role As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our German markets (retailers) and for the SCJ sales ...

team based in Frimley . You will join us on a full-time, permanent basis in return for a competitive salary. Function: Shared Service Centre - Customer Fulfillment Location: Frimley, Surrey This position is not available for international relocation This position is eligible to work from home … better place today and for future generations. About the Order Management Analyst - Spanish + Portuguese Speaker role As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Spanish & Portuguese markets (retailers ...

technical issues that 1st and 2nd line teams cannot resolve. You will be hands‐on with infrastructure support, patching, software updates, and maintaining service stability across a large and complex environment. You will also play a central role in projects – from onboarding new clients to delivering infrastructure improvements … ticket queue and wait” role – you will be actively shaping how services run and evolve. Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep‐dive investigation where the root cause is anything but obvious. Key responsibilities Act as escalation point ...

medical, diagnostic and critical care equipment across the UK and Ireland, supporting healthcare providers with specialist technologies and associated clinical solutions. As a Field Service Engineer, you will predominantly work within the product branch identified above, either X-Ray or Critical Care, and will develop and maintain the specialist … installation, preventative maintenance, calibration, fault diagnosis and repair activities to support safe equipment performance, compliance and uptime. The role requires a professional, proactive and customer-focused approach, strong technical capability and confidence when working in clinically sensitive environments. Key Responsibilities & Competencies Field Service, Maintenance & Repair Carry out installation ...

enhancing cloud-hosted solutions across Azure and AWS environments. You'll provide third-line support for internally developed applications while working closely with Customer Support, Development, Architecture, and Infrastructure teams to ensure exceptional service delivery. This is an exciting opportunity for someone who thrives in a technically challenging … second-line support teams. Work closely with development teams to identify software defects and implement effective workarounds. Deploy application updates, patches, and hotfixes. Service Availability & Performance Monitor cloud-hosted platforms to ensure compliance with service availability and performance commitments. Proactively manage alerts, event logs, and system monitoring tools. ...

enhancing cloud-hosted solutions across Azure and AWS environments. You'll provide third-line support for internally developed applications while working closely with Customer Support, Development, Architecture, and Infrastructure teams to ensure exceptional service delivery. This is an exciting opportunity for someone who thrives in a technically challenging … second-line support teams. Work closely with development teams to identify software defects and implement effective workarounds. Deploy application updates, patches, and hotfixes. Service Availability & Performance Monitor cloud-hosted platforms to ensure compliance with service availability and performance commitments. Proactively manage alerts, event logs, and system monitoring tools. ...

currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation. Role context Works within the IT End User Experience team and reports to the IT End User Experience Team Manager – EMEA. The role acts as the principal on‐site point of coordination … service delivery and works closely with regional and global IT colleagues, business stakeholders, suppliers and other technology teams. This role offers the potential to broaden its remit beyond London and develop towards national working and responsibilities, including wider service coordination. Progression will depend on individual performance, capability ...

rapidly growing client base across Europe and beyond. We are seeking a proactive Maintenance Planner to support the delivery of best-in-class service across our global portfolio of 180+ data centre and critical environment contracts. Our Operational Services team provides full lifecycle support for critical assets - from planned … role, you will coordinate Planned Preventative Maintenance (PPM), reactive tasks and small works, ensuring all activities are delivered efficiently, compliantly, and in line with customer expectations. You will work closely with Technical and Operational teams to schedule resources, manage work orders through the CMMS (Computerised Maintenance Management System), produce ...

currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation. Role context Works within the IT End User Experience team and reports to the IT End User Experience Team Manager - EMEA. The role acts as the principal on-site point of coordination … service delivery and works closely with regional and global IT colleagues, business stakeholders, suppliers and other technology teams. This role offers the potential to broaden its remit beyond London and develop towards national working and responsibilities, including wider service coordination. Progression will depend on individual performance, capability ...

Service Desk Analyst - 2-3 month temporary assignment (potential to go permanent) Hereford (hybrid) - Initially office based, 90% home based once settled £24,613 - £29,184 dependant on experience 37 hour working week Experience: Proven experience in providing enterprise level frontline IT Support Experience in using IT Support software … manage support requests Proven experience of working in a customer focussed environment and direct customer contact Experience of IT system fault analysis, diagnosis and resolution in a workplace setting Relevant experience of hardware and software desktop maintenance, including carrying out hardware and software desktop upgrades, installation and commissioning ...

maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse … complex customer service events that require drive and focus to resolve. Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes. Including supporting the release of updates into service in line with technology roadmaps and demand management. Maintain ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … years ago, Monzo Business Banking has been dedicated to delivering the very best of Monzo to small businesses. Today, it's an award-winning service, empowering over 1 million businesses across the UK. As Monzo expands across Europe, Business Banking is entering its next phase: adapting our products ...

Position: BMS Service Engineer Location: Dorset/Bournemouth/Poole Salary: Up to £60,000 DOE Working Arrangement: Remote Based/Site Based Employment Type: Permanent The BMS Service Engineer position is required in Dorset for our client. Our client is a specialist business operating within the building … fault finding and maintaining BMS systems, with a particular emphasis on Tridium-based systems. The successful candidate will be predominantly remote based, travelling to customer sites across Dorset and the surrounding area. There is a strong pipeline of service work across Bournemouth and Poole, including hospitals ...

ensure aligned operational plans are met. Your mission will be to achieve SLA’s, KPI’s, and commercial performance while ensuring excellent quality services, customer outcomes, and business objectives. This role will be reporting into the Senior Operations Manager. What You'll Do: Lead and Inspire by managing … goals. Serve as a central point of contact for clients, understanding their requirements and delivering through operational excellence. Focus on enhancing operational efficiency and customer experience. Ensure all regulated requirements are met in delivering quality services. Embrace and lead the implementation of new technologies to add value and enhance ...

request to work from home 2 days per week, again providing there is no business requirement to attend the office. Role: The Service Operations Specialist is responsible for the day-to-day operational management of Service Operations activity supporting HFE’s core systems, associated subsystems and interfaces, ensuring … effective support to business users and the ongoing stability of production services. This role supports with developing a team of Service Operations Coordinators, allocating work, managing capacity, setting priorities, monitoring performance, and ensuring incidents, service requests, BAU tasks, and defect activity are progressed efficiently and in line with ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … Manager is responsible for ensuring the accuracy, integrity, and effective use of asset and configuration data to support operational performance, contractual reporting, and continuous service improvement. The role combines analytical reporting, asset lifecycle management, configuration management activities, stakeholder engagement, and data governance responsibilities to deliver accurate insights and maintain ...