Customer Engagement Job Vacancies

676 to 700 of 746 Customer Engagement Jobs

Zscaler Technical Architect

South East London, London, United Kingdom
COMPUTACENTER (UK) LIMITED
playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯
Employment Type: Permanent
Posted:

Zscaler Technical Architect

Lakenheath, Suffolk, United Kingdom
Computacenter AG & Co. oHG
playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

SASE Technical Architect

Lakenheath, Suffolk, United Kingdom
Computacenter AG & Co. oHG
playing a strategic role in advisory, design, and technical delivery. What you'll do Provide expert guidance across SASE/SSE, PAM, detection, and data centre security technologies Lead customer engagements, providing advisory services, architecture guidance, roadmap planning, and solution governance Define and document high-level solution designs, technical requirements, and delivery frameworks Act as Technical or Design Authority … for enterprise-scale customer programmes Engage in strategic customer meetings to translate business needs into technical strategy Collaborate with vendors and partners (notably Zscaler) to stay current on product developments and influence future solutions Support opportunity qualification and technical costing in pre-sales engagements Create and present white papers or thought leadership content around evolving security architectures Identify … firewalls, IDS/IPS, endpoint protection, and encryption Comfortable working with cloud platforms and designing secure architectures across Azure, AWS, or Google Cloud Ability to lead technical conversations, influence customer decisions, and deliver trusted advisory services Existing SC clearance or eligibility to apply Desirable Skills & Certifications Familiarity with industry security frameworks (e.g., NIST, ISO 27001, CIS Controls) Cloud security More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Product Marketing Manager

London, United Kingdom
Encord
oriented environment -Deep understanding of Data and AI spaceExperience building compelling technical and business content -Works collaboratively with sales, growth marketing, and product teams -Comfortable owning and running direct customer engagements -Strong public speaker and technical aptitude to become the end-to-ent expert on the -Encord platform to be able to effectively demo at events and to prospectsPreferred … field teams -Be the expert in any platform-specific messaging for any campaign or event Encord is running, and enable GTM teams with highly performant content to drive strong engagement and pipeline -Deliver a drumbeat of compelling customer stories, highlighting the Encord Platform capabilities, technical details, and realized value -Hone messaging by developing value proposition and messaging frameworks More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Industry Account Executive - Water Utilities (Large Enterprise)

London, United Kingdom
SAP SE
potential by strategically positioning SAP cloud solutions to address their unique business challenges and lay a strong foundation for future success. The role includes the following key aspects: Account & Customer Relationship Management: Serve as the end-to-end account owner, managing sales of software licenses and cloud subscriptions and establish a trusted relationship with the customer. Develop and execute … strategic account plans to ensure sustainable growth and achieve/exceed revenue targets. Gain a comprehensive understanding of each customer's technology landscape, strategic goals, and competitive environment. Demand Generation, Pipeline, and Opportunity Management: Maintain pipeline management, ensuring a healthy and advancing sales funnel. Leverage internal resources, including marketing, inside sales, and partner channels, to drive demand and manage … opportunities. Utilize SAP's comprehensive solution portfolio, including industry-specific and line-of-business (LoB) solutions, to effectively address customer needs. Conduct White Space analysis to identify and execute up-sell and cross-sell opportunities within existing accounts. Orchestrate and deploy appropriate teams to ensure successful sales outcomes, embodying the "OneSAP" approach. Stay informed about SAP's competition and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Functional Consultant

City of London, London, England, United Kingdom
Pareto
mentorship as part of carefully structured professional development Role: Work directly with customers to document and validate their business requirements and map them to NetSuite functionality Work with the customer to configure and customise the NetSuite application to meet their individual business requirements Conduct sessions with the customer over the phone or in-person, attend project meetings and … needed consulting and general assistance, and be the 'go-to' resource for specific functional areas Apply Oracle methodology and company procedures to deliver functional and technical solutions on complex customer engagements Perform varied and complex tasks that require independent judgement, in order to implement Oracle products and technology to meet customer needs Requirements: Educated to degree level in More ❯
Employment Type: Full-Time
Salary: £31,000 per annum
Posted:

Support Engineer III, Amazon Music

London, United Kingdom
Amazon
Welcome to Amazon Music, where ideas are born and come to life. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we … while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support … Software deployment support in staging and production environments • Develop tools to aid operations and maintenance • System and Support status reporting • Ownership of two or more Digital products or components • Customer notification and workflow coordination and follow-up to maintain service level agreements Basic qualifications 2+ years of software development, or 2+ years of technical support experience Experience troubleshooting and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Contract - Licensing Specialist SMB (Spanish speaking)

London, United Kingdom
Hybrid / WFH Options
Deloitte LLP
We require a proactive individual with excellent communication and analytical skills to manage a high volume of self-declaration style licensing reviews and cyber services across a broad SMB customer base. These reviews are designed to support compliance assurance and generate tailored insights based on industry benchmarks and customer segmentation. Using a technology-enabled model, you will engage … Bachelor's degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Experience in software asset management (SAM), IT compliance, cybersecurity, or customer success management. Relevant certifications (e.g. CSAM) are a plus Deliverables - responsibilities but not limited to; Manage a defined portfolio of SMB customers. Conduct self-declaration licensing reviews at scale … encompassing both newly established and existing service offerings. Collect, analyse, and interpret data related to software licenses and compliance. Generate tailored insights using industry and customer benchmarks. Proactively identify and address potential compliance issues. Provide customers with clear, actionable insights and recommendations to help them meet licensing expectations, resolve compliance issues and optimise their software usage. Build and maintain More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Account Manager

London, United Kingdom
Nsc Global
strategic vision of growing the business to $1 billion dollars in revenue. We Are Seeking The Account Manager will focus on supporting the Senior Account Director with our strategic customer accounts to develop and grow a realistic pipeline through existing clients and new logos (clients). You will excel in selling IT services and use business development opportunities to … IT services to address the unique needs and challenges of clients. Serve as a trusted advisor, offering insights to enhance IT efficiency. Identify opportunities for growth within our strategic customer accounts and new logos. Collaborate with the Senior Account Director and the pre-sales team to create tailored proposals and presentations. Assist the Senior Account Director in the sales … process from lead generation to contract negotiation and closure. Contribute to the strategic account plans for each customer account. Stay abreast of market trends, competitor activity, and regulatory changes to inform decision-making. Coordinate with internal teams to ensure seamless service delivery. Meet and exceed assigned quarterly and yearly sales and strategic account objectives in targeted customers. Maximise revenue More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Solutions Engineer - Enterprise Solutions

Newton Abbot, Devon, United Kingdom
Hybrid / WFH Options
Amulet Hotkey
technical role within Amulet Hotkey's operations. This hands-on position involves architecting and implementing remote desktop and virtualized solutions for blue-chip organizations across EMEA, with travel to customer sites within these regions. You will collaborate closely with Sales and Technical teams, supporting pre-sales and post-sales activities, including solution design, proof-of-concept deployment, and production … discovery sessions with customers and prospects, aligning solutions with business needs. Support proof-of-concept deployments, integration, and troubleshooting. Coordinate with Product Teams and partners to align solutions with customer requirements. Develop and present technical proposals, architectures, and detailed designs. Post-Sales & Implementation Contribute to final solution design and oversee implementation in production environments. Provide advanced support (L3/… L4) during escalations. Optimize system performance, ensuring solutions meet security and compliance standards. Deliver professional services for customer implementations. Ongoing Support & Continuous Improvement Act as a trusted technical advisor, providing clear guidance and responses. Conduct system audits and health checks, recommending improvements. Provide training and documentation for teams and customers. Key Skills & Experience Experience delivering technical projects and enterprise More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Next Gen Platform Product Manager

Cambridge, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Arm Limited
shaping the long-term strategic plan of Arm's solution in IoT applications. You will partner with engineering teams, external ecosystem partners and acting as the voice of the customer to motivate change which improve our products and help our partners embrace new technology . The role will require enthusiasm, autonomy, travel overseas and a real passion for innovation … Responsibilities: Lead customer engagements to gather feedback on workloads and features Define system-level use cases to determine the appropriate approach to for leading solutions Define features and positioning of our next generation products Collaborate with engineering teams to set ambitious targets for performance, power, and area (PPA) metrics Engage with senior executives align product strategies and objectives. Work … Understanding of system level definition, or be an expert of a specific area in a system Excellent communication and teamwork skills, with the ability to build consensus across teams. Customer-facing experience. At least 5 years of proven experience related to IoT hardware "Nice To Have" Skills and Experience : Engineering design involvement in hardware Prior exposure to functional safety More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior PMM, Solutions Marketing Tel Aviv / London

London, United Kingdom
WalkMe
ll partner closely with the marketing programs team and field marketing to shape and activate solution narratives through integrated demand programs that generate pipeline, accelerate deal cycles, and deepen customer engagement. In addition, you'll play a critical role in enabling the field-equipping sellers with clear messaging, effective sales plays, and tools that support every stage of the … that equip field teams to position WalkMe effectively in the context of business challenges. Develop compelling assets such as solution overviews, pitch decks, one-pagers, solution-focused videos and customer-facing collateral that support GTM execution. Continuously gather input from field teams, sales leaders, customers, and partners to iterate on messaging and enablement tools. Collaborate cross-functionally with product … marketing, product management, customer marketing to ensure consistency and alignment. Who You Are: 5-7 years of product or solutions marketing experience in B2B enterprise tech Familiarity with Sales, HR, or IT buyer audiences and experience marketing to global enterprise customers Excellent communicator and storyteller who can simplify complexity and craft value-based messaging across marketing channels Proven collaborator More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Global Head of Marketing

London, United Kingdom
LexisNexis Risk Solutions
Head of Marketing to lead our global team. Reporting to the Chief Revenue Officer, you will shape and deliver marketing strategy across digital, content, demand generation, brand, communications, and customer engagement. This is a pivotal role for a leader who thrives in a dynamic environment and is excited by the evolving landscape of B2B marketing, including the opportunities presented … by AI and digital personalisation. Responsibilities Develop and deliver customer-centric messaging across all channels and touchpoints. Lead demand generation strategies to grow pipeline and revenue. Shape brand and content strategy in alignment with business goals. Inspire and support a diverse, high-performing marketing team. Build strong marketing operations to enable efficient, personalised, omnichannel engagement. Use data and insights … Proven experience leading B2B marketing teams and delivering measurable outcomes. Strong background in software, data, or technology sectors (B2C experience also welcome). Expertise in value-based messaging and customer lifecycle marketing. Experience with marketing operations, automation, analytics, and CRM tools. Ability to adapt to change, embrace innovation, and lead with empathy and clarity. Commitment to continuous learning and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Lead Pre-Sales Solution Architect

London, United Kingdom
Klaviyo Inc
you'll get in return is the opportunity to be part of an extremely high-performing, strategically-important team that works at the exciting intersection of engineering, sales, and customer engagement. How You'll Make a Difference : Spearhead the technical and solution pre sales campaign to prospective Klaviyo Mid Market and Enterprise clients to help Klaviyo hit its revenue … experience, from understanding the data pipelines and code base of our integrations to understanding technical tradeoffs between different implementations Support product field alignment by being the voice of our customer needs and working closely with our Developer Experience team and Product teams to synthesize product gap information Be the go-to internal technical and subject matter expert resource, educating … a general purpose programming language such as Python Strong domain knowledge in several of the following areas and a proven ability to learn new domains quickly: marketing automation tools, customer data platforms (CDP), eCommerce systems, mobile apps, analytics, ad tech, data engineering Proven ability to track and learn from the ever-changing technical landscape and incorporate modern, optimized solutions More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Graduate Software and Technical Support Engineer

Brighouse, West Yorkshire, United Kingdom
Futures
mechanical design — perfect for someone who’s equally comfortable writing code and rolling up their sleeves in the workshop. You’ll work across product development, technical support, documentation, and customer engagement. This is an active, varied role that goes far beyond sitting behind a desk — you’ll have access to in-house tools and equipment to prototype, test, and … refine your ideas. Occasional travel to customer sites and industry events adds even more variety to your day-to-day work. Key Responsibilities · Develop in-depth knowledge of our product range. · Deliver technical support to customers and internal teams, including troubleshooting and phone support. · Maintain and organize technical documentation. · Contribute to new software tool development (preferably in Delphi or More ❯
Employment Type: Permanent
Salary: £30000 - £31000/annum
Posted:

Product Marketing Director

London, United Kingdom
Fireblocks
increase pipeline, adoption, and revenue. Craft Messaging & Positioning: Develop clear, compelling, and competitive value propositions tailored to global enterprises, financial institutions, and Web3 companies. Shape the Product Roadmap: Use customer insights, competitive trends, and close collaboration with Product teams to influence innovation. Enable Global Sales Teams: Create region- and persona-specific content and enablement strategies. Create Best-in-Class … and educate the market. Lead Product Launches: Develop impactful strategies for bringing new products and capabilities to market. Thought Leadership: Represent Fireblocks at industry events, webinars, analyst briefings, and customer engagements. Measure & Optimize Performance: Define KPIs, monitor adoption metrics, and refine strategies for ongoing market impact. What You'll Bring 10+ years of Product Marketing experience, preferably in fintech … buyer ecosystem. Strategic & Tactical Agility: Entrepreneurial mindset with a proven track record of results through innovative strategies and flawless execution. Cross-Functional Influence: Ability to align Product, Sales, and Customer Success teams for GTM excellence. Content Development: Strong writing, storytelling, and content creation skills. Analytical Mindset: Ability to define success metrics and turn data into actionable insights. Passion for More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Marketing Director

London, United Kingdom
P2P
growth, adoption, and revenue. Craft Messaging & Positioning: Develop clear, compelling, and competitive value propositions that speak to global enterprises, financial institutions, and Web3 companies. Shape the Product Roadmap: Refine customer insights, track competitive trends, and engage closely with Product teams to influence innovation. Enable Global Sales Teams: Develop nuanced content and enablement strategies tailored for regions, buyer personas, and … market. Lead Product Launches: Develop strategies to bring new products and capabilities to market with precision and impact. Thought Leadership: Represent Fireblocks at industry events, webinars, analyst briefings, and customer engagements. Measure & Optimize Performance: Define KPIs, monitor adoption metrics, and refine strategies for continual market impact. What You'll Bring 10+ years of Product Marketing experience with a focus … ecosystem. Strategic & Tactical Agility: Entrepreneurial mindset with a track record of driving results through innovative strategies and flawless execution. Cross-Functional Influence: Proven ability to align Product, Sales, and Customer Success to deliver GTM excellence. Content Development: Strong writing, storytelling, and content creation skills to support marketing and enablement initiatives. Analytical Mindset: Ability to define success metrics and translate More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Simulation Systems Architect - Pitch Technologies

Guildford, Surrey, United Kingdom
Hybrid / WFH Options
Bohemia Interactive Simulations
Are you a technical expert in military training and simulation, passionate about shaping the future of the industry? Do you thrive on translating complex customer needs into robust, standards-based technical solutions? If so, we have the perfect opportunity for you. We are the leading experts in defence modelling and simulation standards. We partner with the UK MOD and … small, agile group of specialists who are passionate about solving the industry's toughest challenges. The Opportunity As a Systems Architect, you will be at the heart of our customer engagements. Acting as the lead technical authority, you will bridge the gap between our customers' operational challenges and our engineering team's delivery capabilities. You will leverage your military More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

CHECK Team Leader - Penetration Testers CTL/CSTL CHECK Qualified (UK) - Dionach by Nomios

Oxford, Oxfordshire, United Kingdom
Hybrid / WFH Options
Nomios
fostering a collaborative and high-performance work environment. Lead and oversee complex infrastructure penetration tests ensuring that they are conducted thoroughly and in accordance with project requirement. Leading onsite customer engagements and serving as the technical authority on CHECK engagements. Review and validate the work of team members to ensure accuracy and thoroughness. Prepare and deliver comprehensive reports detailing … comply with CHECK standards. What We're Looking For Experience : Significant experience in penetration testing, including network, web application and internal penetration testing as well as experience of leading customer engagements on-site. Communication : Strong verbal and written skills for stakeholder management, collaboration and administration duties Independence : Ability to work independently or as part of a team Certifications : Holding More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Platform Technical Architect (AWS)

Belfast, United Kingdom
HIRANI
Consultant) inKainos, you'll be responsible for leading teamsdeveloping high quality solutions on public cloud which delight our customers.As a technical leader on a project, you'll work with customer architects todesign, automate, build and support modern digitalserviceplatforms, advising on estimated effort and technical implications ofuser stories and decisions. It's a fast-paced environment and you'll be … and assisting in their career development. You'll also provide direction and leadership for your colleagues as you solve challenging problems together. Being Adaptable - You'll mould yourself to customer engagements and stretch to learn new skills as needs arise; through this you'll be supported by talented colleagues across Learning & Development and Architecture. Strong verbal and written communications More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Sales Development Representative - UK (Remote)

United Kingdom
Hybrid / WFH Options
BLP Digital AG
fully employee-owned. Our success stems from deep expertise in technology and business processes, delivering a superior product with an outstanding product-to-market fit, proven by our growing customer base, including Fortune 500 companies. Our rapid growth and career opportunities have been recognised with the LinkedIn Top Startup Award, and we're just getting started. Our HQ? Zürich … with the ambition and infrastructure of a scaling company. How We Work AI-First & Data-Driven : We leverage smart automation to optimize leads, so you can focus on meaningful customer engagement. In control. As a self-financed startup, we make decisions, not investors Engineering and product led. We successfully sold our AI first product over 300 times, beating incumbents More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Platform Technical Architect (AWS)

Birmingham, Staffordshire, United Kingdom
Kainos Smart
Consultant) inKainos, you'll be responsible for leading teamsdeveloping high quality solutions on public cloud which delight our customers.As a technical leader on a project, you'll work with customer architects todesign, automate, build and support modern digitalserviceplatforms, advising on estimated effort and technical implications ofuser stories and decisions. It's a fast-paced environment and you'll be … and assisting in their career development. You'll also provide direction and leadership for your colleagues as you solve challenging problems together. • Being Adaptable - You'll mould yourself to customer engagements and stretch to learn new skills as needs arise; through this you'll be supported by talented colleagues across Learning & Development and Architecture. MINIMUM (ESSENTIAL) REQUIREMENTS • Strong verbal More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Business Development Manager (Hybrid)

Maidstone, Kent, United Kingdom
Hybrid / WFH Options
Mason James Appointments (UK) Ltd
The Role Reporting to the Head of Sales, you will: Identify and secure new business opportunities across London, focusing on major hotel and restaurant groups. Build and nurture strong customer relationships to deliver growth and maximise revenue opportunities. Manage or co-manage customer New Product Development (NPD) and Existing Product Development (EPD) projects. Take an active role in … price negotiations, ensuring margin and profitability targets are met. Collaborate with internal teams to deliver excellent customer service and project execution. Develop and deliver customer plans and objectives aligned with overall business strategy. Conduct regular customer visits to build trust, identify gaps, and drive business forward. Keep meticulous records of customer activity, sales forecasts, and project … status. Develop in-depth knowledge of products, manufacturing capabilities, and market trends. Contribute to the continuous improvement of business processes and customer engagement. About You Proven track record in new business sales within the drinks sector, particularly into foodservice, hospitality, or distribution channels. Experience selling into key hotel and restaurant groups . Excellent relationship-building and negotiation skills. Confident More ❯
Employment Type: Permanent
Salary: GBP 40,000 - 45,000 Annual
Posted:

Custom Consulting Lead

United Kingdom
Microsoft
Responsibilities In this role, you will lead and orchestrate customer value through complex deal making, tackle our customers' major business challenges, and accelerate your career growth by leveraging cutting-edge solutions to drive our most transformational projects. Some of your key responsibilities will include: Partnering with local leaders and sales teams: Establishing strong partnerships and driving a consistent Cross … CSA approach aligned with company strategy, applying regional strategies to meet customer needs. Engage with SPT and Area MCAPS sales teams to ensure alignment. Driving customer engagements: Bringing impactful technology and industry insights into customer interactions, closing deals, and coaching others internally. Leverage deep sales and delivery experience to drive consultative sales and build trust with C … leading virtual cross-organizational teams on strategic projects, and deploying high-impact solutions that enable digital transformation and deliver business value. Use CSA assets and consulting IP to facilitate customer transformation. Participating in sales processes: Engaging in sales planning, orchestration, and deal closure using Microsoft's sales methodology. Shape and sell custom consulting solutions that maximize Microsoft investments. Deal More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Onsite Support Team Leader

Stevenage, Hertfordshire, South East, United Kingdom
Littlefish
and hardware/software troubleshooting. Ensure adherence to ITSM processes and SLAs, using tools such as ServiceNow. Identify and implement process improvements to enhance service delivery and efficiency. Stakeholder Engagement Build and maintain strong relationships with client stakeholders, acting as the primary point of contact for escalations and service reviews. Collaborate with internal teams including Infrastructure, Internal IT, Sysadmin … and Service Integration to ensure seamless service delivery and issue resolution. Customer Experience Champion a customer-first approach, ensuring all interactions are handled with empathy and professionalism. Monitor and improve CSAT scores, proactively addressing feedback and service gaps. Resource & Asset Management Forecast and manage resource requirements, including cover for planned/unplanned absences. Maintain accurate asset tracking and … hardware/software support, networking, and remote troubleshooting. Demonstrated ability to drive process improvements and document operational workflows. Excellent interpersonal and communication skills, with a focus on stakeholder and customer engagement. Ability to manage conflicting priorities and maintain service quality under pressure. Desirable Experience working in a managed service provider (MSP) environment. Familiarity with regulated industries or high-availability More ❯
Employment Type: Permanent
Salary: £50,000
Posted:
Customer Engagement
10th Percentile
£30,250
25th Percentile
£37,500
Median
£52,500
75th Percentile
£71,875
90th Percentile
£87,500