1,001 to 1,025 of 1,218 ITIL Jobs

SentinelOne, Mimecast or crowdstrike Experience in using third party SOC provision An understanding of Cyber Essentials Plus, CIS audits and NIST2 frameworks Knowledge of IT service management (ITSM) frameworks, ITIL practices, and IT governance Excellent problem-solving and communication skills Server, PC and networking hands on experience Ability to manage multiple projects and priorities effectively Problem-solving skills and the … ability to work well with all levels of the business Good knowledge of internet security and data privacy principles Relevant qualifications (e.g. CompTIA, ITIL, Microsoft Certified, etc.) would be desirable If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail. Fruition are an equal opportunities employer More ❯

Responsibilities: Service Delivery Excellence Own operational targets and ensure services are running smoothly, securely, and efficiently. Use ITSM tools to log, track, and resolve issues with precision. Ensure full ITIL alignment Incident, Problem, Change, and Continual Improvement are your bread and butter. Work across infrastructure and cloud (Azure, AWS) to provide hands on technical guidance when needed. Champion service excellence … WAN, Wi-Fi), infrastructure, and cloud (Azure, AWS). Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid More ❯

connected and protected 24/7. The IT Service Deliver Manager (IT SDM) will support the Head of Client Delivery to manage the day-to-day delivery of our ITIL based IT Managed Service offerings to our customers in the Emergency Services industry. The IT SDM will act as the bridge between operational IT teams including 3rd party resource/… effective way sharing improvements with internal departments to promote good working practices and a consistent approach across the business. IT Service Delivery Manager - What you'll do: Responsible for ITIL Service Management delivery and escalations Responsible for Service Level Management, ensuring that agreed SLA's and KPI's are adhered to and any failures appropriately investigated in real time Define … Ensure all QEHS risks are managed, and appropriate measures are in place to enable safe working practices. IT Service Delivery Manager - Key requirements: Excellent verbal and written communications skills ITIL Foundation (desirable) Experience of working within a Managed Service IT service environment Ability to obtain SC Security Clearance (a minimum of 5 years of UK residency required) Understanding of IT More ❯

required. • Minimum three years of recent experience as an analyst or developer with three plus years of hands-on experience developing and maintaining multiple ServiceNow instances. • Extensive knowledge of ITIL and ITSM processes. • Experience configuring and administering ServiceNow. • Hands-on experience in ServiceNow Catalog/Service Portal modules. • Ability to customize workflows, Business Rules and UI Scripts using JavaScript to … team orientation skills in working with various levels of technical and business-oriented individuals. • Passion for providing excellent customer service to all internal customers. • Active security clearance. PREFERRED QUALIFICATIONS: • ITIL Intermediate certification • Prior experience in a consulting environment, preferably within the public sector • ServiceNow Certified Administrator certification • ServiceNow Certified Implementer certification in ITSM • ServiceNow IT Business Management/Project and More ❯

and test planning Assessing the impact of change on systems and operations and supporting effective change management Identifying opportunities for process improvement and contributing to continuous service enhancement Supporting ITIL-aligned activities such as demand management, release planning, and service validation Assisting with initiatives relating to Information Security and governance where required You’ll be expected to bring both technical … thinking abilities Proficiency with Microsoft Office, JIRA, Confluence or similar platforms Ability to manage multiple priorities and meet deadlines A proactive, adaptable, and collaborative approach to work Experience supporting ITIL-based processes and involvement in process improvement or release/change management projects will be an advantage. The Offer Full-time, permanent role based in Slough Salary £38k-£42k (depending More ❯

external MSP clients. Manage and resolve incidents across Microsoft 365, Intune, and endpoint environments. Work with ITSM tools to track, escalate, and resolve incidents in line with SLAs. Follow ITIL-aligned processes for incident, problem, and change management. Contribute to knowledge base articles, documentation, and process improvements. Assist in implementing new technologies and supporting project delivery where required. Key Skills … Microsoft Intune/Endpoint Manager. Good understanding of Active Directory, Group Policy, DNS, DHCP, networking fundamentals. Experience within an MSP environment or multi-customer support (preferred). Familiarity with ITIL principles, ITSM tools, and change control processes. Strong troubleshooting and problem-solving skills with a customer-first mindset. Excellent communication skills, both written and verbal. What We Offer: Competitive salary More ❯

and process optimization. The role will be engaged in Stakeholder Management in respect of Incident, Problem and Change Management processes. Day to Day You'll Be: Support the ITSM ITIL aligned process teams with their day to day operation with tasks. Collaborate with engineering and support teams to progress Incident, Problem and Change tickets. Production of MI and reporting in … involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. Support the ITSM ITIL aligned process teams with their day to day operation with tasks. Collaborate with engineering and support teams to progress Incident, Problem and Change tickets. Production of MI and reporting in … Experience: Previous experience of working in an IT Service Management and Service Delivery team/environment. Previous experience of working in a Client/Consumer facing role. Knowledge of ITIL framework Excellent communication and stakeholder engagement abilities. Strong analytical and problem-solving skills. The ideal candidate thrives in dynamic environments, communicates effectively, and is passionate about delivering exceptional service. Impact More ❯

Service Design & Transition (SD&T) Manager Contract Type: Inside IR35 Start Date: 3rd November Clearance: SC Clearance (must already hold) Location: 2 days per week on-site in Telford (Central Government project) We are seeking a Service Design & Transition (SD More ❯

appropriately. Person Specification Education & Qualifications Essential A higher education qualification in a computing/engineering/technical discipline or relevant equivalent acquired experience combined with a vocational IT qualification ITIL Foundation Certificate (to be passed within 12 months of appointment) Desirable Microsoft Certified Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems and office applications Data … Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows operating system and standard office applications Desirable Experience of supporting mobile technologies Working with an ITIL based Service Desk System Administering More ❯

Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor … Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management , 7+ years preferred. *Certified in ITIL 4 Foundation (required). *Certified in ITIL 4 Problem Management (preferred). *Certified in ITIL 4 Incident Management (preferred). *Knowledge of ITIL 4 principles and practices. *Possess strong analytical More ❯

for this job, please make sure you meet the following requirements as listed below. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor … Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5 years preferred. *Experience in Major Incident Management and Critical Situation Management , 7 years preferred. *Certified in ITIL 4 Foundation (required). *Certified in ITIL 4 Problem Management (preferred). *Certified in ITIL 4 Incident Management (preferred). *Knowledge of ITIL 4 principles and practices. *Possess strong analytical More ❯

services organizations to evolve and mature the CMDB Qualifications Experience with MS Office Productivity tools - data analytics, reporting, and presentations Process development Operational experience of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM) Familiarity with ServiceNow Knowledge of Configuration Management is a plus A Secret clearance is required More ❯

/Polygraph is REQUIRED Education: Bachelor's Degree in Engineering, Computer Science, Information Technology (IT) or a related discipline 10+ years Progressive Experience Technical Skills: Understanding of ITIL (Information Technology Infrastructure Library) concepts. Moderate understanding of security issues and implications for network solutions. Moderate knowledge of network concepts, technologies, tools and philosophies, and the ability to design an organization's More ❯

not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITIL certification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows, Linux Containerisation & cloud More ❯

not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITIL certification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows, Linux Containerisation & cloud More ❯

user support. Experience with vSphere. A solid understanding and experience with Citrix. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives More ❯

user support. Experience with vSphere. A solid understanding and experience with Citrix. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Industry certifications in Microsoft or related technologies. Experience working in the professional services industry. If you're a confident, proactive IT professional who thrives More ❯

enterprise implementations. • Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation. • Understanding of network routing devices and network device configurations • Understanding of ITIL foundation or ITIL certified • AWS cloud certifications Additional Skills & Qualifications Must hold an active Secret clearance and Sec+ certification. A plus is for any candidates that have a current CISSP More ❯

IT Service Transition Lead (SAP, S/4, Rise, ITIL) A leading retailer is looking for an IT Service Transition Lead (SAP, S/4, ITIL) that will act as the main interface for Senior Management, Project Managers and stakeholders for Service Transition requirements and deliverables, supporting a major SAP Rise/S4Hana program. As the IT Service Transition Lead … SAP, S/4, ITIL) you work alongside Platform Leads, Product Managers, Engineering teams, and a range of third parties, you will help to deliver and maintain best in class solutions that meet the needs of a variety of stakeholders across the business. You will be responsible for service transition of SAP Rise/S4Hana services into live operations, ensuring … them on a journey whilst balancing their needs with the needs of the service. You will adopt and implement best practices and ways of working to ensure that all ITIL processes are both effective and efficient, plus being appropriately scaled. Skills/Experience * SAP solutions, particularly SAP Rise and S/4 Hana services. * Expertise gathering and analysing requirements for More ❯

Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we’re looking for: 3+ years’ IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder management, communication, and organisational skills. … ITIL Foundation certification (v3 or above). Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage. If you’re passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored CV. More ❯

Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we’re looking for: 3+ years’ IT Service Management experience in an ITIL v3/v4 environment. 1+ year in Service Design or Service Transition. Strong knowledge of ITIL processes, Service Design methodologies, and project frameworks. Excellent stakeholder management, communication, and organisational skills. … ITIL Foundation certification (v3 or above). Experience in financial services, Data Governance, or cloud (Azure, M365, SaaS) would be an advantage. If you’re passionate about shaping reliable, future-fit IT services and driving operational excellence, please apply with an up to date tailored CV. More ❯

a global application support team in a fast-paced environment, ideally (but not essentially) within financial services Excellent communication skills and experience interacting with business stakeholders, end0users and technologists ITIL (or similar) certification (or experience working within an ITIL framework) Strong understanding of application design, rational databases (SQL Server), monitoring and alerting tools (Grafana, Prometheus, Victoria Metrics), scheduling tools (Control More ❯

reported by customers, ensuring timely resolution and adherence to service level agreements. Perform other duties as assigned. Professional License/Certification: Required : Scrum Master or Information Technology Infrastructure Library (ITIL) - Intermediate certification (Service Transition). Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $65/hour to $70.96/hour. Starting rate of pay offered may vary More ❯

resolve 2nd line technical issues across desktops, servers, and end-user devices - Monitor and maintain client IT systems (patching, updates, performance tuning) - Support incident, change, and problem management processes (ITIL-aligned) - Collaborate with Tier 1 & Tier 3 engineers, sharing knowledge and best practice - Provide excellent customer service and build strong client relationships - Contribute to security, compliance, and service quality improvements … What we’re looking for: - 3+ years’ IT support experience (MSP environment preferred) - Knowledge of Microsoft 365/Azure, Windows OS, networking, and security - Familiarity with ITIL processes and monitoring tools (e.g. SolarWinds, NinjaOne) - Strong troubleshooting, analytical, and communication skills - Relevant certifications (Microsoft 365/Azure, ITIL Foundation) desirable Perks & Benefits: - 23 days’ holiday + birthday off (rising with service More ❯

Track record of owning and evolving service delivery functions in dynamic, high-growth environments. Strong background in IT operations, team leadership, and client-facing service ownership. Deep familiarity with ITIL principles and modern ITSM best practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/ More ❯