1,026 to 1,050 of 1,215 ITIL Jobs

plans, including TSAs and roadmaps * Oversee data migration, infrastructure alignment and app rationalisation * Ensure uninterrupted IT services and maintain high SLA performance * Manage IT incidents, requests, changes and problems (ITIL framework) * Act as key liaison between IT and stakeholders (Legal, HR, Finance, Ops) * Coordinate with external vendors and manage service contracts * Ensure regulatory, legal and cybersecurity compliance during transitions * Capture … for future M&A initiatives * Support change management, onboarding and documentation across projects Requirements * Extensive experience in IT service delivery/operations within M&A environments * Strong grasp of ITIL practices and service management tools (e.g. ServiceNow) * Experience with complex IT integrations, carve-outs and cloud migrations * Excellent stakeholder and vendor management skills * PRINCE2 or equivalent project management expertise * Knowledge … of enterprise IT environments (Azure/AWS, networking, cybersecurity) * Ideally ITIL v4 Intermediate+ certified * Background in infrastructure, enterprise architecture or transformation will be highly favoured London based (initially 4 days per week onsite, dropping to 3 once passed probation More ❯

the day-to-day operations of the Service Desk team, ensuring timely and effective resolution of technical issues. Develop and implement service desk strategies, policies, and procedures aligned with ITIL best practices. Monitor performance metrics and SLAs, producing regular reports and insights to senior leadership. Act as an escalation point for complex technical issues and ensure appropriate resolution. Collaborate with … regulations, and security standards. Support major incident management and post-incident reviews. Essential Skills: Proven experience in managing a technical service desk or IT support function. Strong understanding of ITIL framework and service management principles. Excellent leadership, communication, and stakeholder management skills. Hands-on experience with service desk tools (e.g., ServiceNow, Jira Service Management). Solid technical background in desktop … support, networking, and cloud services. Ability to analyse data and drive performance improvements. Experience in managing hybrid teams and remote support environments. Desirable Qualifications: ITIL Foundation or higher certification Microsoft, Cisco, or other relevant technical certifications Experience in enterprise environments or regulated industries Benefits: Annual leave increasing with length of service (up to 28 days) Up to 6% matched pension More ❯

effectively. Qualifications & Experience 8+ years of experience in service delivery management or related roles Proven track record of successfully managing service delivery for enterprise-level clients Strong understanding of ITIL framework and best practices in service management Exceptional communication and interpersonal skills, with the ability to build relationships with clients and stakeholders Ability to analyze data and generate insights to … and managing large teams Skills Required: Preferred Skills Experience in project management methodologies such as Agile or Scrum Familiarity with service management tools and platforms Relevant certifications, such as ITIL, PMP, or Six Sigma Technical Skills In depth knowledge of Transportation Management System: BY TMS Excellent understanding of integration development In depth knowledge of Warehouse Management Systems (generic) and Parcel … Systems Proficiency in service management software and tools Strong analytical skills with experience in data analysis and reporting Familiarity with cloud services and infrastructure Strong understanding of ITIL framework Required: BY TMS GT Nexus Ship IUM Parcel Services Logistics, TMS Techno Functional Parcel services PL/SQL Java Scripting Pay and Benefits Pay Range Minimum: $79,000 Pay Range Maximum More ❯

Server Infrastructure (or equivalent: MCSE, MCP). vSphere Foundations (or equivalent: VCP, VCAP). AWS Certified Cloud Practitioner (or equivalent: AWS Solutions Architect – Associate, AWS SysOps Administrator – Associate). ITIL Certification. Strong knowledge of Citrix (management, monitoring, troubleshooting). Good understanding of storage appliances (NetApp, IBM, Lenovo, HP). Familiarity with Cisco Meraki, Cisco Firepower, routers, and firewall concepts. Experience … in ITIL frameworks, incident/problem/change management, and project/change management. Exceptional communication (written and verbal) and stakeholder management skills. Strong analytical, listening, and problem-solving abilities. More ❯

initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases • Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services • Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise • Work directly with end users to resolve … study and at least 5 years of experience • Possess 3-5 years' experience as ServiceNow Systems Engineer • ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer • ITIL v4 Foundation Certification • Applicable DoD 8140 or DoD 8570 Certification Clearance Requirement: • Active Secret with possible TS/SCI Travel Requirements: • May be required to travel up to 10% during More ❯

and satisfaction. Communicate service performance, risks, and improvement plans to stakeholders regularly. Process Improvement & Governance Drive continuous improvement initiatives to enhance support processes, tools, and documentation. Ensure compliance with ITIL practices and internal governance standards. Ensure staff understand and apply all policies and procedures, keeping up to date with all internal compliance courses. Monitoring & Reporting Monitor application performance and support … developing high-performing support teams. Ability to motivate, coach, and mentor team members to achieve service excellence. Technical Expertise Strong understanding of applications, databases and integration technologies. Familiarity with ITIL practices and service management tools. Incident & Problem Management Skilled in managing major incidents, root cause analysis, and overseeing long-term fixes. Experience in creating and maintaining support documentation and knowledge More ❯

item status, change status/schedule and configuration audits to the customer and management, keeping leadership informed of CM progress and escalating any identified roadblocks as necessary • Provide latest ITIL/ITSM configuration and change management (CM) processes and to contribute valuable insights and recommendations for the selection and identification of hardware and software configuration approved items that align with … to acquire SCI Minimum Education: Bachelor's Degree Minimum Years of Experience: 10 years of relevant experience Required Certifications: • At least one of the following certifications are required: o ITIL Certified o NDIA Certification o Data Management Certification o CompTia Security+ or higher-level DOD 8140 certification Preferred: • Configuration Management Principles and Implementation Certification • CM2-PRO Certification • Experience with ServiceNow More ❯

release and deployment activities across complex systems • Experience with ITSM platforms such as ServiceNow • Familiarity with structured change governance processes (e.g., CAB, T-CAB, E-CAB) • Strong understanding of ITIL frameworks, especially Release and Deployment Management • Experience coordinating across multiple stakeholders and national support organizations • Clearance Required: Secret. • Bachelor's degree. Note: 6 years' work experience may be substituted for … a bachelor's degree. Nice If You Have: • ITIL Foundation or higher certification • Experience with Configuration Management Systems (CMS/CMDB) • Familiarity with international governance structures • Ability to translate business RFCs into technical implementation plans • Strong documentation and stakeholder communication skills • PMP or equivalent project management certification • Experience supporting classified or defense-related IT environments • The candidate should possess a More ❯

team to manage stock levels and deployments. Support hardware audits and ensure accurate asset data. Monitor Trust infrastructure and escalate incidents when necessary. Ensure compliance with Trust IT policies, ITIL best practices, and change control processes. What the client is looking for: Diploma in IT or equivalent experience. ECDL or equivalent knowledge. Minimum 2 years' IT support experience. Strong knowledge … applications, backup software, and remote access tools. Ability to explain complex technical issues clearly to non-technical users. Full UK driving licence and ability to travel between sites. Desirable: ITIL Foundation Certification. Microsoft Certification. Experience with network monitoring, telephony, radio systems, and computer-aided dispatch systems. TCP/IP Networking knowledge. Previous NHS or healthcare IT experience. How to Apply More ❯

offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices, and corporate systems in line with ISO and ITIL standards. Experience required 5+ years in a similar IT support role Strong knowledge of Windows OS/server platforms Strong experience across Microsoft Azure, Entra and Intune Strong experience troubleshooting … mobile devices Experience with Linux, OS X, virtualisation (e.g. VMware/HyperV), backup solutions, Azure/AWS Experience with networking (Firewall, Switching & Access Points, VPNs) is desirable Familiarity with ITIL framework and process-driven environments Strong troubleshooting, communication, and documentation skills Quick learner and strong collaboration and teamwork skills Microsoft certifications (e.g. MCP, MCSA, MCSE) preferred UK Driving Licence. Responsibilities More ❯

offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices, and corporate systems in line with ISO and ITIL standards. Experience required 5 years in a similar IT support role Strong knowledge of Windows OS/server platforms Strong experience across Microsoft Azure, Entra and Intune Strong experience troubleshooting … mobile devices Experience with Linux, OS X, virtualisation (e.g. VMware/HyperV), backup solutions, Azure/AWS Experience with networking (Firewall, Switching & Access Points, VPNs) is desirable Familiarity with ITIL framework and process-driven environments Strong troubleshooting, communication, and documentation skills Quick learner and strong collaboration and teamwork skills Microsoft certifications (e.g. MCP, MCSA, MCSE) preferred UK Driving Licence. Responsibilities More ❯

cryptographic key lifecycle activities: generation, distribution, storage, recovery, and deletion Maintain accurate documentation and perform regular risk and compliance checks Handle incident, problem, and change management processes (aligned with ITIL best practices) Ensure strong governance, audit trails, and adherence to Barclays' IT Security Standards Contribute to automation and scripting efforts (e.g., Python) to streamline operations Participate in out-of-hours … or information security roles Hands-on experience with HSMs from vendors such as Thales, Entrust, or Gemalto Familiarity with HSM monitoring tools Strong scripting or coding skills (Python preferred) ITIL Foundation Certification Bachelor's Degree in Computer Science or related field Strong stakeholder management and communication skills Excellent attention to detail and ability to multitask Proficient in Microsoft Office tools More ❯

ensure the smooth operation of a wide range of IT systems, including Azure services, Active Directory, and Microsoft SQL. Mentor and guide junior team members, sharing your expertise in ITIL principles and best practices. Collaborate with cross-functional teams to deliver first-class IT support across the organisation, supporting business continuity and service excellence. Requirements: Extensive experience in managing complex … IT infrastructures and applications, with strong expertise in Azure, Active Directory, VMware, Microsoft, Linux and O365. ITIL certification and a track record of successful change and incident management. Experience around Incident Management, Problem Management, Change Management and Asset Management. Strong communication skills, with the ability to influence senior leaders and manage competing priorities. Strong team leadership skills, with experience mentoring More ❯

/subnet addressing. •Experienced and adept at developing and maintaining technical documents, analyses, and reports. •Experience presenting to senior customer management, customer stakeholders, and company management. •Familiarity with the ITIL framework. •Ability to travel up to 25% including OCONUS potential travel. These Qualifications Would be Nice to Have: •Previous work experience providing support to the NGEN-NMCI program is highly … management solution. •Advanced/Professional level vendor certifications (Cisco, Juniper, Aruba, Palo Alto). •Demonstrated NET/SEC DevOps experience. •IAT Level III Certification (i.e. CISSP or equivalent). •ITIL v3/v4 certification/training. •Agile certifications or applicable experience. More ❯

Service Centre Shift Leader Job Description The Service Desk team in Camberley office are now looking for a Customer Service Centre Team Lead to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This More ❯

Service Centre Shift Leader Job Description The Service Desk team in Camberley office are now looking for a Customer Service Centre Team Lead to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This More ❯

Customer Service Centre Team Lead Location: Office based, Camberley (GU15 3YL) Job type: Full time, Permanent (4 days on/4 days off rotating Shift Pattern) Ref: 1589 The Service Desk team in Camberley office are now looking for a More ❯

license • Incumbent shall possess an extensive knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by Information Technology Infrastructure Library (ITIL) standards. • The incumbent shall be experienced in use of automated tools to track problem resolution and to perform trend analysis to identify issues which affect network and system architectures. Incumbent … networks, software applications, and Oss. • Demonstrated knowledge of operating systems, application software, network infrastructure, network protocols, and be familiar with best practices as defined by Information Technology Infrastructure Library (ITIL) standards. • A Top Secret clearance required. More ❯

items and work requests (e.g., ServiceNow). • Excellent proven written and verbal communication skills. • Strong problem solving and research skills. Required Certifications: • COMPTIA A+ certification • Information Technology Infrastructure Library (ITIL) v4 Foundations certification. More ❯

experience; an Associates with 8 years of experience. Experience with SharePoint and UX/UI development, SharePoint Designer, InfoPath, SSRS Report Designer Knowledge of the Information Technology Infrastructure Library (ITIL) Framework, high availability, and enterprise infrastructure. Programming languages and scripting methods including Python, PHP, Java, Bash, HTML, CSS, JavaScript, and jQuery. Experience creating secure applications systems utilizing IC or DoD More ❯

Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯

Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯

Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯

Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯

Experience of service transition of software into BAU support and knowledge of technical configuration, application architecture and software testing. Experience of working in a technical support role using the ITIL framework, ideally possessing an ITIL v4 foundation certificate. Ability to learn and understand new applications in order to support the users of those applications and to manage deployment, upgrades and More ❯