276 to 300 of 3,580 ITIL Jobs

infrastructure support; 1 year performing system administrator support. Security Clearance Qualifications TS clearance level required. CJIS Investigation Certifications/Licensures Microsoft Azure Fundamentals preferred. CompTIA Security+ preferred PMP or ITIL preferred. Preferred Skills Experience in supporting Azure/AWS cloud. Experience with system administration support tools such as Windows/Linux Experience supporting a 24x7 cloud-based environment. Experience in More ❯

a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and More ❯

and deliver a world-class healthcare service fit for the future. Qualifications Essential criteria Educated to Degree level or equivalent demonstrable level of work experience and knowledge Desirable criteria ITIL Intermediate Lifecycle qualification One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer). Formal project management qualifications (e.g. PRINCE … in critical environments Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution Desirable criteria Understanding of ITIL service management functions and processes Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Essential criteria Able to work as part More ❯

Asset Oversight : Centrally manage IT contracts and assets, ensuring compliance, cost-efficiency, and up-to-date inventories. Policy & Compliance Leadership : Develop and maintain IT policies and procedures aligned with ITIL and ISO 27001 standards. Cybersecurity Collaboration : Partner with our Managed Service Provider to implement and manage robust cybersecurity policies and practices. Technical Administration : Support key IT solutions, including Microsoft … objectives while driving performance, innovation, and long-term value creation. Required skills, experience and qualifications Qualifications A bachelor’ degree level in an IT field is desirable. Strong understanding of ITIL or other service management frameworks. Experience 5+ years of proven Service Delivery and IT operations experience. Experience in IT operational support in cloud services, managed services, and enterprise IT environments. More ❯

Works with external Suppliers and contributes towards contracts negotiation and requirements. Person Specification Qualifications Essential Educated to Degree level or equivalent demonstrable level of work experience and knowledge Desirable ITIL Intermediate Lifecycle qualification One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer). Formal project management qualifications (e.g. PRINCE … availability in critical environments Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution Desirable Understanding of ITIL service management functions and processes Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Essential Able to work as part of More ❯

and IT teams it may require a degree of out of hours working including attending team meetings and interactive with other IT Operations team members. What you will bring: ITIL qualified or relevant experience. Strong and broad understanding of IT methodologies, frameworks and best practices. A strong understanding of operational risk and risk-related control frameworks and practices such (COCO … COSO, ISO, ITIL, CMM, COBIT, etc.) Good technical background in a range of infrastructure technologies, specifically within a virtualized and standardised environment. Experience working in a regulated environment. Experience working with infrastructure technologies within a centrally managed cloud environment. Experience of IT Disaster Recovery planning and testing. Experience in IT service management principles. Experience in managing 3rd party suppliers and More ❯

as a whole operate. Some of the key areas of responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is … to ensure the problem management practice aligns to ITIL best practice, successfully and efficiently drives the control and remediation of all IT problems, minimises the impact of known errors and incidents that cannot be prevented, and where possible prevents incidents from occurring. The Problem manager will work closely with the various technical owners, analysts and major incident managers to ensure … Operations director to define the overall strategy, approach, and roadmap for IT Problem Management. Measure and reporting on the success and effectiveness of the IT Problem Management practice, utilising ITIL best practice KPIs and PSFs and driving continual improvement. Provide detailed reporting and analysis of problems throughout the problem lifecycle (Identification, Problem Control, Error Control). Ensure training, awareness and More ❯

in conjunction with the team, Department Head and Director. Essential Key Attributes & Skills Three to four years of Service Desk experience in a software environment. A strong understanding of ITIL processes (Incident, Problem, Change Management). Ability to learn new software applications rapidly. Experience of using Jira/QMtry or other equivalent test management software. Strong communication skills both written More ❯

Owner for Azure and DevOps services. A Typical Day For You Would Include Collaborating with customers to gather requirements, design, build, and implement solutions Operating within structured environments like ITIL and ISO 20000, including documentation Managing major incidents and investigations Coordinating with internal and external teams Presenting and reporting to stakeholders This role involves working with government clients, so candidates More ❯

Cisco. Knowledge of telecommunications circuits and associated infrastructure. Technical knowledge to enable collaboration with infrastructure service providers. Technical knowledge and willingness to provide desktop support. Experience working in an ITIL framework-driven environment. If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity in IT Support. Additional pay: Performance bonus Yearly More ❯

Mesh **Nice to Have Skills** * Experience with Azure DevOps or Jira for managed backlogs * Familiarity with managed services and cloud-based solutions * Knowledge of IT service management frameworks (e.g. ITIL) **Preferred Education and Experience** * Bachelor's degree in Computer Science, Information Technology, or related field * Minimum 5 years of experience in SAP Cloud Platform Integration, API Management, and EIC * Proven More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year More ❯

in a 24 x 7 operations centre Prior experience with ServiceNOW/Any enterprise ticketing system Business Competencies: To succeed in this role, you'll need knowledge of utilising ITIL best practices as well as experience within an IT customer service environment. You would be required to demonstrate the following: Service-oriented behaviour and communication to internal and external customers. More ❯

Comfortable working closely with software support and delivery teams. Highly organised with strong documentation and communication skills. People-oriented and confident engaging with stakeholders at all levels. Preferred Qualifications ITIL certification (or willingness to obtain). Experience with Linux environments. Prior involvement in recruitment and team development. Exposure to IT managed services or similar environments. What's on Offer Salary More ❯

their development while ensuring the delivery of high-quality, timely, and secure IT services across the organisation. They will champion best practices, automation, and strong IT governance frameworks (e.g., ITIL), while maintaining a hands-on approach to technical operations. This is an exciting opportunity for a technically skilled and people-focused leader to make a significant impact in a growing … of all IT systems, networks, and platforms. Lead and mentor the IT operations team, promoting collaboration, accountability, and continuous improvement. Oversee incident, problem, and change management in line with ITIL best practices. Monitor and report on system performance, ensuring SLA targets are consistently met. Lead operational improvements, automation, and optimisation of infrastructure and services. Develop and maintain disaster recovery and More ❯

is required. Minimum 3 years of extensive working experience in Microsoft Active Directory and IP network administration. Proven experience in customer service, supporting multi-platform systems and related applications. ITIL V3 certified (an asset) Experience with an enterprise Incident Management System. Experience with enterprise software deployment tools. Experience with enterprise performance monitoring and reporting tools. Experience with Cloud backup software. … and wireless devices. Extensive experience with desktop and server operating systems, including Windows and Macs. Extensive application support experience with MS Office Suite, Google Apps. Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Skills More ❯

Comfortable working closely with software support and delivery teams. Highly organised with strong documentation and communication skills. People-oriented and confident engaging with stakeholders at all levels. Preferred Qualifications ITIL certification (or willingness to obtain). Experience with Linux environments. Prior involvement in recruitment and team development. Exposure to IT managed services or similar environments. What's on Offer Salary More ❯

or equivalent in a computing related subject Relevant experience of the subject matter Desirable Studying or have recently gained and IT related degree. Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB, MCP etc) Personal Qualities, Knowledge and Skills Essential Working collaboratively within a team setting Working under general direction whilst taking the initiative and responsibility for delivery individual More ❯

Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS: Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime More ❯

and rescue. You will hold, or be able to demonstrate equivalent experience at, a relevant technical level, such as: MCSA in Server 2012 or later CompTIA A+ CompTIA Security+ ITIL Foundation Certificate in Service Management Desirable Qualifications Certified storage specialist with experience in Dell, HP, or EMC technologies Proficiency in VMware virtual environments and vSAN storage solutions Experience working with More ❯

we're looking for: Strong IT support background with team leadership experience Knowledge of: Microsoft Server 2019, Windows 10 VMWare/Horizon Active Directory, Exchange Cisco/Juniper devices ITIL processes and service desk tools Desirable: SharePoint, Linux, MDM (Avanti), Trellix/Trend, SQL, SCOM Please note: Due to the nature of the work, candidates must be eligible for UK More ❯

to work in a team environment with a customer service focus And have: A bachelor’s degree or equivalent in Computer Science or Information Systems, preferably A certification in ITIL, AI technologies, or related fields Experience in technology support Experience documenting processes and technical requirements Experience working with AI agents and creating complex prompts Experience working with AI/ML More ❯

to technical and non-technical audiences. Exposure to Microsoft Power Platform (Power BI, PowerApps, Flow). Familiarity with project implementation methodologies and tools (e.g., LCS, DevOps). Familiarity with ITIL framework or working in ITSM environments (e.g., FreshService, Jira Service Management). Experience with audit tools such as AuditBoard. Familiarity with user access controls, change management, and segregation of duties More ❯

understanding of virtualisation technologies (such as VMWare) and containerisation technologies (such as Kubernetes/Docker) Experience working within teams of infrastructure and/or network engineers Experience operating within ITIL processes including service design, service operation and change management Experience working with security, penetration testing, IT Healthchecks and security certifications Desirable : A formal qualification (Degree) in Computing Science, Network Engineering … or equivalent experience. Professional certifications such as networking, ITIL, cybersecurity, Microsoft etc. Experience managing and operating high availability (99.95%+) mission critical solutions Experience with HPE server and storage hardware Experience with VMWare virtualisation technologies Experience with Checkpoint, Fortinet or NSX-T Experience with Microsoft Server, Microsoft SQL Server, etc. Experience with Linux Experience with SOAP and REST APIs In More ❯

the ability to build and maintain effective relationships with stakeholders at all levels. Versatility and the ability to succeed in varied organisation and operating models, including SRE, DevOps and ITIL-based organisations. Demonstrable experience of seeking innovative solutions and approaches and a willingness to drive organisational and technical change. Preferred Qualifications Bachelor's or Master's degree in a relevant … field or equivanlent; advanced degrees or certifications are advantageous. Relevant certifications (, ITIL, Agile, SRE). Strong understanding of emerging technologies in retail, including AI/ML, IoT, and Edge amongst others. What's in it for you: At Accenture in addition to apetitive basic salary and car allowance, you will also have an extensive benefits package which includes up to More ❯