351 to 375 of 2,142 ITIL Jobs

to meet or exceed DODD 8140/8570 IAT Level 2 Requirements, to include CE certification Preferred: Bachelor's degree in IT related field Experience with ServiceNow Experience with ITIL More ❯

to meet or exceed DODD 8140/8570 IAT Level 2 Requirements, to include CE certification Preferred: Bachelor's degree in IT related field Experience with ServiceNow Experience with ITIL More ❯

server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions and processes is a plus. Job Responsibilities: Executes processes in support of the IT infrastructure and resources required to plan for More ❯

Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident … Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident … Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Barnsley, South Yorkshire, Permanent, T6/MN/1239423. More ❯

Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident … Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

e.g. AWS/Azure), networking, and IT architecture. Proficient in managing Windows environments, Microsoft 365, Active Directory, and network protocols. Solid background in IT service management and governance (e.g. ITIL, COBIT). Proven track record managing vendors, procurement processes, and third-party integrations. Personal Attributes Strategic mindset with the ability to align technology initiatives with broader business goals. Strong leadership More ❯

Experience working in hybrid environments, ideally with exposure to Azure. Familiarity with Intel Windows Server (2019/2022) and Microsoft technologies. Disaster recovery planning and execution experience. Exposure to ITIL frameworks and project delivery methodologies. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. Don't miss this opportunity to take More ❯

Experience working in hybrid environments, ideally with exposure to Azure. Familiarity with Intel Windows Server (2019/2022) and Microsoft technologies. Disaster recovery planning and execution experience. Exposure to ITIL frameworks and project delivery methodologies. Strong communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. Don't miss this opportunity to take More ❯

Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring that all processes are not only fit for purpose but … Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL Practices: Manage the end-to-end delivery … of ITIL practices, ensuring that all processes are fit for purpose and aligned with both RM Technology's and customer objectives. Enhance Customer Satisfaction: Act as a customer-facing representative, focusing on improving customer satisfaction through effective service management and communication. Working with in scope customers and the Service Delivery Manager to run the day-to-day ITIL Practices on More ❯

of managing remote teams and delivering scalable IT solutions in a cloud-first environment. Desirable Qualifications & Experience Certifications such as Microsoft Certified: Azure Administrator Associate , Azure Solutions Architect , or ITIL . Experience with compliance frameworks such as ISO 27001 or NIST. Previous work in a fully remote or distributed organisation. Prior experience and understanding of social media integrations and management. More ❯

with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the global Yunex Traffic community with ideas to … concepts to non-technical users Ability to work independently and collaboratively, building strong relationships with colleagues and customers Effective time management and prioritisation skills Desirable: Experience working within an ITIL framework Knowledge of Intelligent Traffic Control Systems Exposure to cybersecurity practices and standards Experience with software deployment and project management Understanding of database technologies and data analysis Relevant technology industry More ❯

quality in line with Ultima's ISO certification and commitment to its clients. The candidate will be required to primarily work from within Ultima’s ITSM platform aligned with ITIL principles to troubleshoot and resolve incidents, along with completing service and change requests based on the associated Managed Service contract of the client. MAIN DUTIES AND RESPONSIBILITES Supporting the Team … point of escalation for the wider team as well as to the Service Desk Teams for infrastructure and complex end user incidents. Prioritise and respond to incoming requests ensuring ITIL best practice ticket management is adhered to. Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s. To always represent Ultima … experience in a 2nd/3rd Line or similar Support role as part of a team. Experience using a ticket management system, creating/updating & logging tickets following an ITIL methodology. Experience managing multiple simultaneous activities. Excellent levels of both written and verbal communication skills. The ability to work both independently and as part of a team. The ability to More ❯

and IaaS. Experience with contract management software (e.g., Ariba, Coupa) is a plus. Experience managing contracts related to cloud services, software licenses, and digital marketing platforms. Industry certifications (e.g., ITIL, Six Sigma) are a plus. Experience with Microsoft/Oracle/ServiceNow. Excellent communication, interpersonal, and negotiation skills. Strong attention to detail and ability to manage multiple priorities effectively. A More ❯

grasp the key concepts needed to deliver within a service delivery environment, without adversely impacting the operational effectiveness of the supported systems. You may have a good understanding of ITIL which provides you with the framework to achieving this. Strong interpersonal skills are expected as you will be communicating regularly with our client. Any previous experience within Public Sector organisations More ❯

Mesh **Nice to Have Skills** * Experience with Azure DevOps or Jira for managed backlogs * Familiarity with managed services and cloud-based solutions * Knowledge of IT service management frameworks (e.g. ITIL) **Preferred Education and Experience** * Bachelor's degree in Computer Science, Information Technology, or related field * Minimum 5 years of experience in SAP Cloud Platform Integration, API Management, and EIC * Proven More ❯

Mesh **Nice to Have Skills** * Experience with Azure DevOps or Jira for managed backlogs * Familiarity with managed services and cloud-based solutions * Knowledge of IT service management frameworks (e.g. ITIL) **Preferred Education and Experience** * Bachelor's degree in Computer Science, Information Technology, or related field * Minimum 5 years of experience in SAP Cloud Platform Integration, API Management, and EIC * Proven More ❯

environments. Preferred Qualifications Master's degree in a relevant field. Experience in IT infrastructure or managed services environments. Exposure to Agile, DevOps, or cloud transformation programmes. Technical certifications (e.g., ITIL, Agile). Proficiency with tools such as Microsoft 365, ServiceNow, or Jira. Why Join Work on mission-critical transformation projects with top-tier clients. Be part of a growing, collaborative More ❯

spoken communications, with proven customer service skills • Experience of administering and supporting the latest Network and Infrastructure technologies. • Experience of administering and supporting the latest Microsoft technologies. • Working to ITIL standards, including Change Management. • Networking/Infrastructure certifications would be desirable • Previous experience of working for a managed IT service provider • A current, valid driving licence You will be required More ❯

retired, will be considered): Microsoft Technology Associate (MTA) or Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Technology Specialist (MCTS) or Microsoft Certified Solutions Expert (MCSE) • Preferred technical certifications: ITIL certification a plus Splunk Core Certified User or Splunk Core Certified Power User Clearance: Active DoD Secret required or ability to complete investigation process for interim with potential to upgrade More ❯

the EUC team complies with appropriate local, national and/or internationally recognised standards. To take a leading role in the maintenance of quality standards (ISO) and best practice (ITIL) for the EUC team. To be aware of technical developments in the IT community relating to their specific work areas including desktop hardware, software and system management tools and keep … and maintenance training in foundation level skills such as Comptia, Microsoft Microsoft certification/training for support and troubleshooting EUC devices and services Customer Services Skills training/qualification ITIL Foundation Level certification Experience Essential 3+ years supporting Microsoft technologies: Windows 10+11, 365, Active Directory PC, Laptop and endpoint hardware support experience Networking knowledge of principles and how related to More ❯

knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours More ❯

making. Preferred Qualifications: • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. • Certifications such as: • Microsoft Certified: Modern Desktop Administrator Associate • Citrix Certified Expert – Virtualization • ITIL Foundation or Practitioner About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible More ❯

and projects, ensuring continuous improvement. Skills and Qualifications: Education: Bachelor's degree in Information Technology, Business Administration, or a related field. A Master's degree or relevant certifications (eg, ITIL, PMP) are a plus, or equivalent experience. Experience: Proven experience with a strong understanding of both IT and business operations. Experience of ERP (SAP ECC6) and Warehouse Management Solutions (SAP More ❯

IT services and projects, ensuring continuous improvement. Skills and Qualifications: Education: Bachelors degree in Information Technology, Business Administration, or a related field. A Masters degree or relevant certifications (e.g., ITIL, PMP) are a plus, or equivalent experience. Experience: Proven experience with a strong understanding of both IT and business operations. Experience of ERP (SAP ECC6) and Warehouse Management Solutions (SAP More ❯