376 to 400 of 3,655 ITIL Jobs

Provide remote, technical 1st line support, utilising your skills, knowledge, and experience, as well as consulting our extensive knowledge base and collaborating with the broader IT department. Adhere to ITIL best practice approaches for Incident, Request, and Problem management processes, aligned with agreed-upon SLAs. Collaborate closely with 2nd and 3rd line teams to enhance the 1st line fix rate. … to changing priorities and business needs. A keen eye for detail and dedication to delivering high-quality results. Capable of working both independently and collaboratively within a team environment. ITIL Foundation Certification or willingness to obtain within the first year of employment (preferred). Demonstrable technical support and desktop management expertise, including Windows 7/10, Office 2016, O365, SCCM More ❯

Excellent problem-solving and communication skills. Preferred Qualifications: Microsoft Certified: Windows Server Hybrid Administrator Associate (or similar). Experience with Office 365, Exchange, and Azure Active Directory. Knowledge of ITIL framework and best practices. Experience in managing SCCM, WSUS, and other deployment tools. Work Environment: Hybrid/On-site depending on business needs. Must be available for on-call support More ❯

in a 2nd Line role Strong working knowledge of Microsoft 365, Windows 10/11, and Active Directory Experience with ITSM tools (e.g. ServiceNow, Freshworks, Zendesk) Certifications (CompTIA, Microsoft, ITIL) Networking knowledge (DNS, DHCP, VLANs, Firewalls, routing) Teams Telephony integration & PSTN phone systems Scripting with PowerShell, Bash or Python Hyper-V virtualisation Proficiency in Microsoft Office (Word, Excel, PowerPoint) Excellent More ❯

to at least bachelor's or master's degree level, or equivalent professional qualification, with preference to studies in Computer Science, Software Engineering, or a related field. Certifications in ITIL v4, PMP, SAFe or cloud certifications (AWS, Azure, GCP) plus experience with tools like ServiceNow, Azure DevOps, JIRA or equivalent would be a distinct advantage. Familiarity with IT Service Management … have substantial experience in IT service management, engineering, operations, or DevOps leadership roles, across complex hybrid environments (Cloud, on-prem, SaaS) Ideally you will have a deep understanding of ITIL, DevOps and Enterprise service management principles. Successful candidate will be a strong leader, with experience in building and managing cross functional teams in ambiguous, high-growth environments. Ideally you will More ❯

to at least bachelor’s or master’s degree level, or equivalent professional qualification, with preference to studies in Computer Science, Software Engineering, or a related field. Certifications in ITIL v4, PMP, SAFe or cloud certifications (AWS, Azure, GCP) plus experience with tools like ServiceNow, Azure DevOps, JIRA or equivalent would be a distinct advantage. Familiarity with IT Service Management … have substantial experience in IT service management, engineering, operations, or DevOps leadership roles, across complex hybrid environments (Cloud, on-prem, SaaS) Ideally you will have a deep understanding of ITIL, DevOps and Enterprise service management principles. Successful candidate will be a strong leader, with experience in building and managing cross functional teams in ambiguous, high-growth environments. Ideally you will More ❯

environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and common enterprise applications. Experience with remote support tools (e.g., SCCM, Intune, or similar). Familiarity with ITIL principles and working in a structured ITSM environment. Excellent troubleshooting, analytical, and communication skills. Ability to manage multiple priorities and work effectively under pressure. Seniority level Seniority level Mid-Senior More ❯

test efforts for internal testing, UAT, regression testing, in creating training materials and documentation for ServiceNow users including release notesStay up to date with the latest developments in ServiceNow, ITIL, ITSM, ITOM, SPM, and CMDB, and share knowledge with the team Governance and Compliance:Ensure compliance with ITSM best practices and corporate policiesMaintain proper documentation of processes, configurations, and workflows … toolsKnowledge of Active Directory basic architecture and objectsWorking in a complex application environment with integrations and customizations to support multiple business processes Certifications (preferred):ServiceNow Certified Application Developer (CAD)ITIL Foundation Certification or higher Soft Skills:Strong attention to detail, analytical, problem-solving skills, and should know how to adapt to changing requirementsCommitment to excellent customer service & strong focus on More ❯

IT TECHNICAL SKILLS: VDI Administration & Troubleshooting Active directory administration including GPO Good understanding of control principles Release, Change Management, etc Used to working to best practice methodologies such as ITIL Microsoft Office Suite 2016/2019/365. Understanding of build and client distribution architectures (SCCM) COMPETENCIES/OTHER REQUIREMENTS: Excellent communications skills Excellent triage/problem diagnosis skills Excellent … enthusiastic and well organised Must be a self-starter who will work well in a busy team Awareness of the role of IT in the business Nice to have ITIL Service Management Foundation University Degree (or equivalent) PowerShell scripting or other scripting languages VMWare Horizon Exchange 2016 user administration SCCM 2012+ Incl Application/Package & Software Update creation & administration Halo More ❯

IT TECHNICAL SKILLS: VDI Administration & Troubleshooting Active directory administration including GPO Good understanding of control principles Release, Change Management, etc Used to working to best practice methodologies such as ITIL Microsoft Office Suite 2016/2019/365. Understanding of build and client distribution architectures (SCCM) COMPETENCIES/OTHER REQUIREMENTS: Excellent communications skills Excellent triage/problem diagnosis skills Excellent … enthusiastic and well organised Must be a self-starter who will work well in a busy team Awareness of the role of IT in the business Nice to have ITIL Service Management Foundation University Degree (or equivalent) PowerShell scripting or other scripting languages VMWare Horizon Exchange 2016 user administration SCCM 2012+ Incl Application/Package & Software Update creation & administration Halo More ❯

Gallen office (not a frequent requirement). Our technical environment: Approx 800 international users Windows, iOS and Android Microsoft 365 Azure Intune Teams SharePoint Virtualised Servers and Hybrid Cloud ITIL Service Desk (Manage Engine Service Desk Cloud) ITIL Highly desirable Project Management & Networking experience would be beneficial What’s in It for You? Opportunity for career growth – Gain valuable experience More ❯

Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced IT services. Confident in a stakeholder-facing role – strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step up More ❯

Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced IT services. Confident in a stakeholder-facing role – strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step up More ❯

The role also includes handling high volumes of hardware requests (laptops, desktops, accessories), and collaborating with other IT teams (Networks, Servers, Security) to resolve incidents and requests. Adherence to ITIL/ITSM practices is expected to maintain high-quality service deliver Qualifications Essential: A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science-related subject, with a More ❯

using Lean6Sigma framework to ensure clarity, cohesion, and consistency in how work is performed across GIS. Maintain awareness of IT department standards, measures, and processes, with beneficial knowledge of ITIL and IT4IT standards. Support the development of the GIS Transformation programme and lead the ITOM deployment. This includes supporting the introduction of industry-leading practices such as ITIL, Agile, or … in the usage of MS Visio Familiarity with SAP Lean IX is an added advantage Project Management (ideal): Certification in PMP, Prince2, Agile Project Management Business and IT (knowledge): ITIL 4 DevOps practices and tools SAFe 6.0 Digital transformation Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase More ❯

Services. Highly technical with hands-on experience with troubleshooting issues and resolving problems at both server and End User Compute platforms. Reviewing support tickets and managing through to resolution (ITIL Framework). Maintaining a high level of security, performance controls, and compliance. Desirable IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA, MCSE etc. ITSM experience We More ❯

Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced IT services. Confident in a stakeholder-facing role - strong communication and coordination skills. Ideally ITIL certified (or equivalent experience), with a hands-on approach to process improvement. Comfortable resolving first-line issues when necessary This is a great opportunity for someone looking to step up More ❯

in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains: -ITSM Tool usage for Incident Management, and workign in an ITIL framework. -Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022) -Hardware installation andsupport(Laptop builds & upgrades, Mobile Devices, Printers) -ActiveDirectory tools (ADUC, Group Policy, AD Object More ❯

articulate status and potential issues effectively MS Office Proficiency: Strong skills in MS Excel (for tracking/reporting), Word, and PowerPoint. Awareness of IT Service Management (ITSM) principles (e.g., ITIL framework - certification is a plus). Should be aware of Integration scenarios between Business Process tools and Project management tools such as ADO, Blueworks/BizzDesign Awareness of DevOps Model More ❯

projects. Experience within Regulated environments such as ISO27001 or GxP is Beneficial Strong troubleshooting skills and the ability to plan and estimate tasks. Knowledge of IT frameworks, such as ITIL, Kanban Lean IT or Agile project management approaches Knowledge of Linux is beneficial Soft skills and Qualifications Ability to work independently and work as a member of a collaborative team. More ❯

role impacts security and demonstrates routine security practice and knowledge required for own work. Requirements Desirable to have working knowledge of RMS (Niche), Pronto and CAD systems Familiarity with ITIL or similar service management frameworks. Stakeholder/Customer Engagement and customer service. Demonstrable skills in managing complex workloads and performance delivery. GDPR, Data Protection and MoPI (Management of Police Information More ❯

training and development programs for service delivery personnel Design, create, and deliver training on existing services in collaboration with Change management team What you will bring: Education and Experience: ITIL framework or similar IT service management qualifications Extensive experience in ERP service delivery management, preferably in a technology or consulting environment Experienced in project management methodologies Familiar with service management More ❯

Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Personal Attributes: Highly self-motivated and directed. Ability to think creatively and propose innovative solutions to improve ITAM processes. Ability to adapt to changing technologies and More ❯

Analyst: • Provide first-line IT support via phone, email, and video conference • Log and manage incidents, service requests, and changes using an ITSM tool • Prioritise and escalate issues following ITIL best practices • Deliver exceptional customer service and clear communication • Perform daily system checks and issue timely service announcements • Work 12-hour shifts on a rotating 24/7/… Experience in a customer service role (technical environment preferred). • Active DV & Police Clearance. • Excellent telephone manner and written communication skills. • Strong problem-solving skills and attention to detail. • ITIL Foundation Certification. • Experience with ITSM/call management systems. • Working knowledge of Microsoft Office, Windows OS, Active Directory. • Familiarity with Cisco VoIP and video conferencing tools. If you're a More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

About Bytes Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over More ❯