401 to 425 of 551 ITIL Jobs

knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. * Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) * Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured * Possess excellent communication skills with the ability to explain technical ...

Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (e.g., monitoring, CMDB, service desk, automation … autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional ...

Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (e.g., monitoring, CMDB, service desk, automation … autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate cross-functional ...

Job summary An exciting job opportunity has arisen for a Technical Support Engineer to help support our partner organisations, providing business as usual (BAU), assurance and system support to NHS Informatics Merseyside's existing and ...

essential . Experience of using a computerised Helpdesk/Service Desk and Remote Control Support Tools is part of the role and knowledge of ITIL processes and Wireless technologies would be advantageous. We also manage other bespoke hospital applications for which Training will be given and good communication skills … support cost-effective technology solutions for all aspects of the trust and its customers. Person Specification IT Technical Experience Essential 2 Years Experrience Desirable ITIL Qualification - Foundation Level Customer Service Experience Essential Exposure to Helping People Active Directory Skillset Essential 2 Years experience of working with AD Disclosure and Barring ...

delivery of ITSM solutions across cloud, on-prem, and hybrid environments Collaborate within Agile teams to deliver against transformation priorities Ensure solutions align with ITIL/ITSM/ITOM best practices Contribute to continuous improvement and delivery excellence Key Skills & Experience Strong experience with ITSM/Service Desk tools, such … ServiceNow, BMC Remedy/Helix CA Service Desk Manager Cherwell, Freshworks, or ManageEngine Proven background in ITSM/ITIL frameworks (ITIL v4 certification desirable) Experience delivering secure, scalable, and resilient ITSM platforms Solid understanding of core infrastructure: Windows Server, Active Directory, Group Policy SQL Server & clustering PKI and certificate management ...

technical (Technology) staff * Ability to work within a team framework, as well as under own supervision * Ability to lead by example * Flexible approach * ITIL Foundation (minimum) - preferably ITIL 4 * Relevant degree in Information Technology, Computer Science or related field or equivalent professional experience * Proven experience managing a Service Desk team ...

verbal—with the ability to explain technical issues clearly. Strong organisational skills, including the ability to manage conflicting priorities in a busy environment. Desirable ITIL Foundation certification or experience working in an ITIL-based environment. Exposure to ServiceNow or similar ITSM tools. Experience supporting Microsoft 365 environments or multi-factor ...

description for full duties. Person Specification Qualifications Essential *MBA or equivalent management qualification *Master's Degree level or equivalent in Computer Science qualification *ITIL v4 Certification or equivalent experience *Evidence of Continual Professional Development in relevant field of study Desirable *MSP/PRINCE 2 Practitioner *Information Risk Management qualification *Relevant … within the healthcare sector. *Evidence of strong staff management experience *Evidence of leading complex programme and project management initiatives *Experience of designing and implementing ITIL processes *Significant evidence of successfully managing Service Level Agreements *Evidence of efficiently managing multiple sub-contract arrangements, including associated suppliers *Relevant extensive senior experience ...

multitask in a busy environment. Excellent communication — patient, approachable, and skilled at explaining tech simply. Familiarity with ticketing systems (Jira Service Management ideal) and ITIL basics. Relevant qualifications (GCSEs/diploma/degree in IT-related field) advantageous. Desirable: Microsoft 365 certifications, ITIL Foundation, full UK driving licence. Practical Details ...

integration teams to ensure seamless connectivity between ITSM platforms and retail/e-commerce systems. Implement process improvements and best practices aligned with ITIL frameworks. Troubleshoot platform issues and resolve technical problems in a timely and efficient manner. Participate in system upgrades, patches, and maintenance activities with minimal business impact. … Jira Service Management, or similar. Demonstrated expertise in ITSM platform configuration and customization. Solid understanding of IT service delivery and best practices aligned with ITIL frameworks. Experience working in retail, e-commerce, or similar fast-paced business environments. Strong analytical and problem-solving skills with the ability to troubleshoot complex ...

Significant leadership experience in Service Delivery, Operations, or Customer Success Strong background in SaaS, technology, or managed services environments Deep understanding of ITSM frameworks (ITIL or similar) Proven ability to build teams, drive improvement, and deliver measurable outcomes Excellent stakeholder management, communication, and customer engagement skills Experience managing SLAs, service … cost-to-serve models Desirable Degree in Business, IT, Management or similar Experience in regulated environments Familiarity with PMO, product lifecycles, or customer onboarding ITIL certification What’s On Offer Competitive salary & performance bonus Hybrid working Generous holiday allowance (increases with tenure) Private healthcare & strong pension contributions Ongoing training ...

ongoing professional development relevant to informatics, programme/project management or data analysis Desirable Professional and relevant qualifications Membership of a Professional Body ITIL Service Management/PRINCE 2/MSP Practitioner/Foundation (A) Knowledge and Experience Essential Relevant experience in supporting users with knowledge of NHS data models … high standard in conjunction with other Trust staff & teams Ability to lead and mentor a team of information specialists Desirable Understanding of ITIL good practice in a work environment Knowledge of statistical concepts and research methods Ability to create, amend or contribute to local and Trust information related policies Disclosure ...

busier periods. Excellent communication, organisation, and multitasking skills. Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too). Understanding of ITIL principles. Full UK driving licence Nice to have: Azure experience, Backup tech (Acronis etc.), WatchGuard/similar firewall exposure Experience in ISO environments Previous project … Gianluca @ circlerecruitment (dot) com for a confidential chat. Keywords: Helpdesk Team Leader, IT Team Lead, MSP, Service Desk Manager, Microsoft 365, Azure, ITIL, Halo PSA, Windsor, Berkshire, Slough, Staines, Managed Services Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus ...

/iPaaS (e.g., Salesforce/CRM, SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance … with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (e.g., file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP/Prince2, or equivalent service/project management credentials. Understanding of compliance frameworks (SOX), data privacy, and audit controls in compensation ...

Senior Network Engineer/SC Cleared/6 Month Contract/Inside IR35/£550/Hybrid/Milton KeynesThe Senior Network Engineer will be responsible for designing, implementing, securing, and maintaining enterprise network infrastructure ...

Strong understanding of ServiceNow CSDM, CMDB components and associated data models Experience in creating, executing and analyzing CMDB related reporting Experience of working in ITIL aligned organizations Certifications (Mandatory) ITIL 4 Foundation ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred) Nice to Have ServiceNow ITSM or CMDB related ...

workplace projects, ensuring minimal business disruption Profil Your skills and qualifications Bachelor's degree in IT, Computer Science or related field (or equivalent experience); ITIL 4 Foundation required , advanced ITIL or Service Management certifications desirable; PMP/PRINCE2 a plus Native or fluent German and fluent English (written and spoken … delivery/service management, including helpdesk and team coordination (around 5 years is ideal, but we value impact over exact timelines) Strong knowledge of ITIL processes, ITSM tools (e.g., Freshservice, Jira Service Management), KPI/SLA management, and workplace IT infrastructure Clear communicator with strong stakeholder management, problem-solving ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

account growth Identification and delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance and operational excellence Experience & Qualifications ITIL v4 Foundation (essential); additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing service management role Background within IT, Managed Services, or Telecoms ...

ensure operational readiness, governance alignment, and seamless service handover. Key Responsibilities Service Transition Delivery Lead end-to-end service transition activities aligned to ITIL best practices. Develop Transition Plans, Readiness Checklists, and Post-Implementation Reviews. Ensure operational teams are trained, informed, and prepared to support new services. Coordinate Service Acceptance … SLAs/OLAs, and CMDB data are complete before go-live. Skills & Experience Essential Proven experience as an IT Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within ...

accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB … discovery integrations Some scripting capability to support data manipulation tasks (e.g. PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (e.g. ServiceNow CISCMDB) - highly desirable The Kind of Person ...

delivery and operating practices Assess service management maturity and identify improvement opportunities Design or refine service operating models and service processes Support alignment to ITIL best practices Ensure effective integration across multiple suppliers within a SIAM model Provide recommendations to improve governance, service structure, and operational effectiveness Work within Defence … similar programmes desirable Strong background in IT Service Management/Service Design Experience operating within SIAM or multi-supplier environments Good understanding of ITIL v3 or ITIL v4 frameworks Experience using ITSM tooling (e.g. ServiceNow) from a service design or operational perspective (tool usage and integration understanding — not implementation ...

part of the onboarding process Support SMO process owner and Product managers in the creation of processes & procedures Provide training Essential Skills Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge ...