401 to 425 of 3,655 ITIL Jobs

specifically Citrix DaaS and Citrix Cloud. Ivanti Environment Manager. Configuration Manager administration. Educational Background or Qualifications Technical certification in at least 2 of the following areas: VMware, Cisco, Microsoft. ITIL Foundation or equivalent experience, particularly in Service Operation and Service Transition. What's on Offer This role is offering up to £65,000 per annum plus benefits and 10% Bonus. More ❯

ability to monitor and troubleshoot Backup technologies Good understanding of Networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services Understanding of the ITIL framework and basic principals Good understanding of commercial aspects of service agreements Beneficial but not essential Basic SQL Skills including Backup, Maintenance schedules and high level troubleshooting Proven track record … services e.g. Office 365 migrations or Cloud server migrations Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology Experience of Virtual Desktop and Virtualised applications using Citrix technology ITIL Foundation or Practitioner accreditations Experience of hardware deployments including SAN technologies Education/Training Be able to show clear evidence of continual learning in your career to date Industry recognised More ❯

point for complex or high-impact IT issues. Drive continuous service improvement by analyzing technology usage and recommending enhancements. Ensure Service Desk processes are documented , optimized, and aligned with ITIL v4 best practices . Take ownership of ITSM management processes , ensuring all IT service requests are effectively handled. Provide IT support leadership for match days and major stadium events , ensuring … . Promote automation to improve efficiency and reduce manual workloads. What you will bring: Experienced as an IT Service Desk Manager (or similar leadership role). Proven expertise in ITIL v4 and service management best practices . Strong technical knowledge across Microsoft technologies, ServiceNow or other ITSM platforms . Experience managing incident resolution, problem management, and service requests . Good More ❯

Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process flows. … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with More ❯

Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process flows. … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with More ❯

ensuring operational excellence in a modern, hybrid workplace. What you’ll be doing Strategic leadership of internal IT and IT Security operations, aligning to best practice frameworks such as ITIL and COBIT 5 . Oversight of service desk operations, asset lifecycle management , and end-user support , ensuring scalable service delivery and continuous improvement. Ownership of our Microsoft 365 environment , alongside … You will need to have experience in: Proven experience in leading internal IT functions with strong focus on IT governance , risk , and compliance . Familiarity with frameworks such as ITIL , COBIT 5 , or similar, with the ability to implement scalable, process-driven operations. Hands-on experience with endpoint and identity management , infrastructure, and support — especially within Microsoft 365 , Azure AD … ensuring operational excellence in a modern, hybrid workplace. What you’ll be doing Strategic leadership of internal IT and IT Security operations, aligning to best practice frameworks such as ITIL and COBIT 5 . Oversight of service desk operations, asset lifecycle management , and end-user support , ensuring scalable service delivery and continuous improvement. Ownership of our Microsoft 365 environment , alongside More ❯

across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework. Key Responsibilities: Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment Troubleshoot user issues including account access, hardware faults, and network connectivity More ❯

across multiple construction projects. Acts as a key point of contact for all user-facing IT issues, collaborating closely with infrastructure, service management, and application teams. Operates within an ITIL-aligned framework. Key Responsibilities: Provide technical support for desktops, laptops, mobile devices, applications (e.g. MS Office), and AV equipment Troubleshoot user issues including account access, hardware faults, and network connectivity More ❯

Requests and ensure updates align with CMDB standards. Log and track defects, perform root cause analysis, and work closely with development teams for resolution. Ensure QA processes align with ITIL framework and banking governance standards. 2Business Analysis: Gather, document, and validate business and functional requirements from internal stakeholders. Translate complex business needs into clear specifications, user stories, and process flows. … benchmarks. EXPECTED SKILLS AND EXPERIENCE 3+ years of SAP QA experience, preferably in a financial services or banking environment. Demonstrated experience as a Business Analyst, ideally on IT programmes. ITIL Foundation Certification. Strong knowledge of ServiceNow (SNOW) – particularly Change Management and CMDB. Understanding of ITSM processes in a regulated environment. Strong stakeholder engagement and communication skills – able to interface with More ❯

Audio and Video support - MS Teams or Zoom • Active Directory administration • Incident Management and ticket logging tools e.g. Cherwell, Remedy, Service Now etc. Desirable qualifications: Any of the following: ITIL Foundation, Microsoft certifications, CompTIA A+ More ❯

interpersonal skills Strong analytical and problem-solving skills Ability to manage multiple projects and priorities Focus on continuous service improvement and value delivery Qualifications: Certifications in Azure (desirable) and: ITIL Foundation Agile methodologies Behaviours: Self-motivated, proactive, and organised Flexible and positive attitude Committed to driving business improvements Stay current with emerging cloud and automation technologies If you're ready More ❯

interpersonal skills Strong analytical and problem-solving skills Ability to manage multiple projects and priorities Focus on continuous service improvement and value delivery Qualifications: Certifications in Azure (desirable) and: ITIL Foundation Agile methodologies Behaviours: Self-motivated, proactive, and organised Flexible and positive attitude Committed to driving business improvements Stay current with emerging cloud and automation technologies If you're ready More ❯

interpersonal skills Strong analytical and problem-solving skills Ability to manage multiple projects and priorities Focus on continuous service improvement and value delivery Qualifications: Certifications in Azure (desirable) and: ITIL Foundation Agile methodologies Behaviours: Self-motivated, proactive, and organised Flexible and positive attitude Committed to driving business improvements Stay current with emerging cloud and automation technologies If you're ready More ❯

and virtualization Confident supporting users in a fast-paced, regulated environment Excellent problem-solving and communication skills Experience with IT policy drafting and user training material creation Familiarity with ITIL frameworks or similar service management standards Why Apply? Gain deep exposure to both core banking systems and modern productivity tools Work within a collaborative, knowledgeable, and supportive IT function If More ❯

and virtualization Confident supporting users in a fast-paced, regulated environment Excellent problem-solving and communication skills Experience with IT policy drafting and user training material creation Familiarity with ITIL frameworks or similar service management standards Why Apply? Gain deep exposure to both core banking systems and modern productivity tools Work within a collaborative, knowledgeable, and supportive IT function If More ❯

Technologies: Strong knowledge of M365 security tools (Defender, Azure) Vulnerability Management, Web Filtering, DLP, Cloudflare, Firewalls, VPN, PKI, DNS, Email Gateways, Security Audits, ISO27001, Azure DevOps, Mitre Attack Framework, ITIL, Microsoft OS, Exchange Online To succeed, you should have a passion for IT Security, current experience at an architect level, and experience managing a small team. You should have a More ❯

experience would be helpful to have: Bachelor's degree in Computer Science, Computer Engineering, or related field Experience with BigFix for Apache Experience with Nutanix HCI Experience using ServiceNow ITIL managed processes Travel/Shift Work: This position requires the ability to travel 20% of the time. Also, potential to have a sliding shift start/stop times to ensure More ❯

and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out With: Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4. Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud). Experience with AutoTask, Datto RMM, and Cyber Essentials compliance. Containerisation know-how (Docker, Kubernetes). More ❯

and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out With: Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4. Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud). Experience with AutoTask, Datto RMM, and Cyber Essentials compliance. Containerisation know-how (Docker, Kubernetes). More ❯

MacOS (JumpCloud, ACMT), SQL Server, and iOS. Mentorship & Projects: Lead migrations, coach junior staff, contribute to IT strategy and documentation. Preferred Qualifications: Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, ITIL V3/V4. Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud). Experience with AutoTask, Datto RMM, and Cyber Essentials compliance. Containerisation knowledge (Docker, Kubernetes). Excellent More ❯

and IOS. Mentorship & Projects : Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation. ? You'll Stand Out With: Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V3/V4. Cloud migration/project experience (Azure, Oracle, M365, server-to-cloud). Experience with AutoTask, Datto RMM, and Cyber Essentials compliance. Containerisation know-how (Docker, Kubernetes). More ❯

appropriate. Qualifications What you need to have done already Experience in a Service Desk role with a desire to progress. Proven ability to meet SLAs and targets. Understanding of ITIL processes for Incident & Problem Management. Experience coaching and mentoring team members. Skills you will need to excel Problem-solving skills with a broad perspective. Excellent communication skills. Strong planning and More ❯

a customer-facing service desk or technical support role Excellent telephone manner and written communication skills Reliable, punctual and able to work autonomously in a fast-paced environment Desirable: ITIL Foundation Certificate (or working knowledge of ITIL principles) Familiarity with ITSM/call management systems Working knowledge of: Microsoft Office and Windows Operating Systems Microsoft Active Directory Cisco VoIP and More ❯

Functions across all UK locations, including offices, pharmacies, and distribution centres during operational service hours. Key Responsibilities: Provide incident management, request fulfillment, and access management services in accordance with ITIL processes as a first point of contact. Ensure tickets are actioned within SLA targets, using escalation processes where necessary. Develop solutions and workarounds for incidents and problems where none exist. … Specialists in client and server patching as required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience in an IT field role with exposure to ITIL processes is desirable. Experience in a customer-facing environment via telephone and face-to-face interactions. Experience in IT service delivery. Exceptional customer service skills. Excellent interpersonal, communication, and customer More ❯

providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours. Key Responsibilities: In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where … patching as and when required. Create and maintain knowledgebase articles and documentation. What We’re Looking For: Experience of working on an IT field role along with exposure of ITIL processes is desirable. Experience of working in a customer facing environment on telephone and face to face. Experience within IT service delivery. Exceptional Customer Service Excellent interpersonal, communication and customer More ❯