ITIL Job Vacancies

976 to 1,000 of 1,853 ITIL Jobs

ServiceNow Test Engineer Sr. with Security Clearance

Scott AFB, Illinois, United States
RMantra Solutions Inc
with external and internal stakeholders to understand and confirm the delivery of the digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. Primary Responsibilities Work with the team to ensure delivery of quality software using Agile Scrum development and test practices. Analyze … Script Includes, Custom applications, Orchestration, Workflows, Service Catalog. Demonstrated ability to perform code analysis and troubleshoot difficult technical issues, ability to identify system deficiencies and recommend solutions. Understanding of ITIL foundation or ITIL certified AWS cloud certifications Knowledge of Agile development methodologies. Knowledge of Jira and Confluence. For more information please send an email to More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Service Desk Manager / Technical Team Lead

Cambridge, Cambridgeshire, England, United Kingdom
Oscar Technology
request, problem, and escalation management processes, ensuring SLAs and KPIs are met Act as the final technical escalation point for complex issues across Windows, M365, and network environments Champion ITIL-aligned best practices in service operations Develop performance reports, trend analysis, and service improvement plans Work closely with infrastructure, networking, and cloud teams to ensure end-to-end service continuity … technical support team Strong stakeholder communication and conflict resolution skills Experience setting and tracking SLAs, KPIs, and team goals Hands-on support background (ideally up to 3rd line) Preferred - ITIL v3/v4 Foundation (or above) Previous experience in regulated or security-conscious environments Project delivery or transitional management exposure What they offer - £58,000-£66,000 salary (based on More ❯
Employment Type: Full-Time
Salary: £58,000 - £66,000 per annum
Posted:

IT Service Performance & Supplier Manager

City of London, London, United Kingdom
HCLTech
and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and Continual Service Improvement meetings with in-house IT support teams, Suppliers or IT processes to measure More ❯
Posted:

IT Service Performance & Supplier Manager

London Area, United Kingdom
HCLTech
and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and Continual Service Improvement meetings with in-house IT support teams, Suppliers or IT processes to measure More ❯
Posted:

IT Support Technician

Ashington, Northumberland, North East, United Kingdom
Chisholm Bookmakers Ltd
Desktop operating systems, MS Office Suite, Routers and Networking. Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux. A working knowledge of ITIL is also an advantage. In addition to industry standard systems there are bespoke in-house systems where full training will be provided. Attributes: Ability to work well as part of More ❯
Employment Type: Permanent
Salary: £24,000
Posted:

AVEVA System Platform Specialist

Heist-op-den-Berg, Antwerpen, Belgium
Cognizant Life Sciences Manufacturing
for real-time operations Provide Level 2 and Level 3 support for issues related to System Platform, including alarms, historian data, redundancy, failover, and real-time data integrity. Apply ITIL/ITSM practices for structured incidents, problems, and change management processes. Ensure secure, validated, and compliant system configurations and follow strict pharmaceutical industry quality standards during troubleshooting and maintenance. Ensure … capability in incident investigation and resolution, including root cause analysis in control system environments. Proficiency in Dutch or French preferred. Solid understanding of incident management workflows in line with ITIL/ITSM frameworks. Pharmaceutical industry experience is a must, including familiarity with GMP environments and compliance-driven processes. Familiarity with Siemens PLCs (S7-300, S7-400, S7-1500) and PCS … interpret logic, and assist in diagnostics (programming knowledge not mandatory). Ability to work in on-site, shift-based support structure, providing coverage for production-critical systems. Exposure to ITIL Foundation certification or practical experience in ITSM platforms (e.g., ServiceNow, BMC Remedy). Relevant certifications: Aveva Certified System Platform Developer, Siemens or PCS 7 training courses (advantageous). Experience working More ❯
Employment Type: Permanent
Salary: EUR Annual
Posted:

Service Desk Technician

Corsham, Wiltshire, South West, United Kingdom
MASS Consultants
and audits. If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line support for technical issues and service … IT support or service desk role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills, both written and verbal Desirable Experience … ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies Exposure to logistics processes within an IT environment Our non-negotiables: You must be eligible to work and More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

EUC Mobile Device Management Team Leader

Nottingham, United Kingdom
Nottingham University Hospitals NHS Trusts
relevant to role. Mobile Device Management system training/qualification, e.g. Mobile Iron, inTune for mobile devices, or equivalent experience. Desirable Apple Certification Customer Services Skills training/qualification ITIL Foundation Level Prince2 or equivalent project management qualification Experience Essential At least of 3 years of proven work experience in a busy ICT operational team. In-depth technical knowledge of … ICT user base of 10000+ users. Knowledge of policies such as Freedom of Information Act 2000, Data Protection Act 1998 and Computer Misuse Act 1990. Has practical knowledge of ITIL and ISO9000 and/or ISO27001 auditing and standards. Communication and Relationship Skills Essential Excellent communication skills both written and oral. Demonstrate effective customer care skills, including how to understand More ❯
Employment Type: Permanent
Salary: £38682.00 - £46580.00 a year
Posted:

Server & Storage Engineer

Sint-Gillis, Brussel, Belgium
Smals
hebt, bij voorkeur ten minste 2 jaar ervaring in systeembeheer of cloudinfrastructuur. Geen uitgebreide ervaring vereist, maar een sterke motivatie om te leren en certificeringen te behalen. Basiskennis van ITIL-processen is een pluspunt. Je bent vertrouwd met volgende technologieën : Microsoft Azure en cloudbeheer, Azure Kubernetes Services (AKS) en containerbeheer, Windows Server en RedHat Linux, Microsoft Active Directory en Entra More ❯
Employment Type: Permanent
Salary: EUR Annual
Posted:

Technical Service Delivery Specialist

Newport, Gwent, Wales, United Kingdom
Hybrid / WFH Options
Yolk Recruitment Ltd
delivery, and supporting secure, compliant solutions that align with business needs. What You'll Bring: Strong experience in a technical service delivery or IT operations role, ideally within an ITIL framework Proven understanding of incident, problem, change, and capacity management processes Good working knowledge of infrastructure and platforms including Windows, Linux/Unix, VMware, and Azure Ability to manage technical More ❯
Employment Type: Full-Time
Salary: £60,000 - £69,000 per annum
Posted:

Maximo Support Analyst

Scotland, United Kingdom
Sword Group
scripts, data loading (MIF), reporting, security, and release management. Good understanding of Windows operating systems (client and server), licensing services, and IT change management processes. Familiarity with working in ITIL environments and applying best practices. Strong communication and interpersonal skills, with the ability to engage confidently with colleagues, partners, and stakeholders at all levels. A customer-focused, solutions-driven approach More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Azure Cloud Support Engineer

Kingston Upon Thames, Surrey, England, United Kingdom
BOSS Professional Services LTD
include: Experience with DevOps tools such as Azure DevOps, CI/CD pipelines, or Terraform. Familiarity with other cloud platforms (AWS, Google Cloud) or hybrid cloud environments. Knowledge of ITIL practices for incident, problem and change management. More ❯
Employment Type: Full-Time
Salary: £75,000 - £80,000 per annum
Posted:

SOC Analyst

Cardiff, South Glamorgan, United Kingdom
Hybrid / WFH Options
Creditsafe
skills, with the ability to clearly convey technical details to a diverse audience. Excellent writing skills, with the ability to document process steps clearly, with supporting evidence. Experienced with ITIL-based IT service management. BENEFITS Competitive Salary. Company Laptop supplied. Bonus Scheme. 25 Days Annual Leave (plus bank holidays). Hybrid working model. Healthcare & Company Pension. Cycle to work and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Change Manager

Cheltenham, Gloucestershire, United Kingdom
Hybrid / WFH Options
Spirax-Sarco Engineering
IT change initiatives in a dynamic and collaborative environment? We are seeking a Group IT Change Manager to design, implement, and lead a global Change Management process aligned with ITIL best practices. Reporting to the Head of Service Operations, you will play a pivotal role in ensuring change processes are efficient, compliant, and continuously improving across a global IT landscape. … Managing stakeholders across multiple functions and geographies. Ensuring global compliance with Change Management policies and procedures. Your previous experience is likely to include Proven experience in developing and leading ITIL-based Change Management processes . Acting as Change Authority in large, geographically dispersed organisations. Leading process improvement initiatives and driving conformity to standards. Managing complex stakeholder relationships and cross-functional … Familiarity with Incident and Problem Management and their integration with Change Management. To be successful in this role you will Demonstrate Company Core Values at all times Hold an ITIL Intermediate qualification or equivalent experience. Be a self-starter with strong organisational and proactive problem-solving skills. Communicate effectively at all levels, simplifying complex technical issues. Demonstrate strong analytical skills More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

User Management Analyst

Milton Keynes, Buckinghamshire, United Kingdom
Experis - ManpowerGroup
business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working in a user management role within an IT services organisation. ITIL V3 Service Management qualified, or prepared to achieve qualification Strong customer service and time management skills Good analytical skills and the ability to demonstrate systematic thought processes A strong team More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

User Management Analyst

Bletchley, Buckinghamshire, United Kingdom
Experis
business impact. Skills and Experience: Knowledge and proven experience of User Access Management Detailed knowledge and experience of working in a user management role within an IT services organisation. ITIL V3 Service Management qualified, or prepared to achieve qualification Strong customer service and time management skills Good analytical skills and the ability to demonstrate systematic thought processes A strong team More ❯
Employment Type: Contract
Rate: GBP 209 Daily
Posted:

1919 Systems Administrator III with Security Clearance

Huntsville, Alabama, United States
Hybrid / WFH Options
All Points Logistics LLC
CompSci or related discipline US CITIZENSHIP REQUIRED YEARS OF EXPERIENCE: 5 - 10 Years US CITIZENSHIP REQUIRED SKILLS/CERTIFICATIONS: US CITIZENSHIP REQUIRED 5-years Linux and Windows administrator experience ITIL certification JIRA/Atlassian environment experience required Ability to facilitate weekly meetings with Data Center service managers, leads, and the NASA customer across the Agency. SECURITY CLEARANCE: FULL UNITED STATES More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

IT Service Desk Analyst

City, Cardiff, United Kingdom
Hybrid / WFH Options
Victim Support
if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and … managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various More ❯
Employment Type: Permanent
Salary: GBP 26,161 Annual
Posted:

IT Service Desk Analyst

Cardiff, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
NFP People
if enough suitable applications are received. The Role As an IT Service Desk Analyst, you will provide 1st and some 2nd line support to internal customers, working within the ITIL framework to ensure efficient resolution and escalation of incidents. As an IT Service Desk Analyst you will: Provide 1st and some 2nd line technical support to internal customers. Resolve and … managing mailboxes and distribution groups. Knowledge of Zoom and ticket logging software is also beneficial. You will need: 1st/2nd line Service Desk Support experience Experience in an ITIL aligned enterprise environment Knowledge of Microsoft Active Directory, Windows & Office IT hardware configuration & troubleshooting skills Good organisational skills, able to prioritise effectively Ability to gather, analyse & use evidence from various More ❯
Employment Type: Permanent, Work From Home
Salary: £26,000
Posted:

IT Support Manager

Crawley, West Sussex, South East, United Kingdom
Joint Ventures Group Ltd
work without being micromanaged Clear communicator, calm under pressure and organised when it matters Bonus points for Experience with 3CX, Horizon or similar hosted VoIP systems Microsoft, CompTIA or ITIL certs Having worked in a business where youve had to wear a few hats Youll be the first person in this role, with loads of room to make it your More ❯
Employment Type: Permanent
Salary: £45,000
Posted:

IT Support Engineer 3rd Line

Oxford Airport, Kidlington, Oxfordshire, England, United Kingdom
Certain Advantage
in a corporate environment Detailed knowledge of IT/IM Architecture Exposure to virtualisation platforms, (ESXi, vCenter) Experience working in a secure environment Broad technical background Working knowledge of ITIL principles Cisco Qualification Does this sound like your next career move? Apply today. Working with Certain AdvantageWe go the extra mile to find the best people for the job. If More ❯
Employment Type: Temporary
Salary: Salary negotiable
Posted:

Service Delivery Manager

Leeds, West Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Corecom Consulting
across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences What's on Offer More ❯
Employment Type: Permanent, Work From Home
Salary: £50,000
Posted:

ServiceNow Technical Consultant

England, United Kingdom
InterQuest Solutions
and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal teams and client stakeholders to gather requirements and deliver solutions aligned with ITIL best practices. • Maintain documentation of implemented solutions and customizations. • Conduct unit testing, user acceptance testing, and deployment activities. Required Skills & Qualifications: • 3+ years of hands-on ServiceNow development and configuration More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Operations Team Leader

Bedford, Bedfordshire, United Kingdom
Service Express, Inc
prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing operational metrics … prioritize effectively, and align team efforts with broader business objectives Technical Acumen: Familiarity with IBMi (iSeries) and/or Intel platforms, along with a solid understanding of ITSM/ITIL practices Strong Communication: Ability to engage confidently with both technical and non-technical stakeholders, building trust and fostering collaboration across teams Data-Driven Decision Making: Skilled in analyzing operational metrics More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

2nd Line IT Delivery Manager

Leeds, West Yorkshire, United Kingdom
Hybrid / WFH Options
Corecom Consulting
across the support team Champion customer-centric support and process automation About You: Strong technical understanding of IT operations and service delivery Proven experience in incident/problem management (ITIL knowledge preferred) Excellent communication, leadership, and analytical skills Ability to manage pressure, prioritise workloads, and foster collaboration Passion for driving efficiency and delivering great user experiences What's on Offer More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum
Posted:
ITIL
10th Percentile
£28,500
25th Percentile
£32,500
Median
£47,500
75th Percentile
£65,000
90th Percentile
£82,500