51 to 75 of 81 SLA Jobs in the North of England

based IT software and hardware Assisting a team of 3 1st Line engineers, training and developing where needed Working incidents, problems, and requests to SLA thresholds, effectively managing your The Person: Experienced in providing First and Second Line IT support Problem solver Travel to customer sites when needed Local to more »

the MIS mailbox and raising work items in JIRA where appropriate. Understanding and identifying priority and urgency of work items. Tracking work items against SLA’s. Communicating with the wider Business on the progress of their requests. Highlighting recurring work items which could be automated. Ensuring management are informed of more »

role. KEY RESPONSIBILITIES: Key responsibilities of the role include, but are not restricted to the following: Manage and monitor third party performance against key SLA's and KPI's, ensuring any contractual commitments are realised and that the appropriate remedies are implemented where appropriate. Champion the management of the Supplier more »

an effortless customer journey and in consistently exceeding their expectations. Your duties will include ensuring prompt handling of all requests in alignment with their SLA and KPIs. As a User Access Analyst you will be responsible for: User provisioning: Creating, modifying, and deleting user accounts based on organisational policies and more »

condition and maintain accurate maintenance records. Ensure financial controls and departmental systems and processes are followed. Engineering Manager Key Responsibilities: Evaluate contractor performance against SLA's, conduct regular contractor reviews with detailed records of meetings. Effectively manage resources for the repair and maintenance of site services, buildings and contract machinery. more »

Train the Trainer events to Product Launches Perform all aspects of the role to the standards set out within yearly objectives and KPI/SLA agreements between Iveco & MSX About you We are looking for a Technical Trainer with an embedded passion for the Truck industry. With practical vocational skills more »

3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they are getting the service they need and more »

JOB: Service Desk Engineer LOCATION: Mosborough/Halfway STATUS: Permanent SALARY: up to £28k dependent upon experience A FULL UK DRIVING LICENCE IS ESSENTIAL FOR THIS ROLE Overview This is an exciting position in a rapidly growing company where you more »

with a proven ability to manage and support a team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user more »

strong server and desktop support across our customer networks Keeping clients updated as to the progress of their request/issue status Maintaining agreed SLA’s To provide an escalation point for sales/customers/technical, and to manage the solution Liaise with third parties and vendors to resolve … and updating technical documentation, conducting infrastructure audits Desirable Skills and Experience ▪ Excellent communication skills (both verbal and written) ▪ Ability to respond to customers under SLA and work under pressure ▪ Possess experience as a strong 2nd line IT support or 3rd line and be keen to progress ▪ Possesses significant knowledge of more »

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

Service Desk Engineer - £28 - 31K - Sheffield An established client of ours in the Technology sector are looking for a 1st/2nd line Service Desk Engineer to join their internal IT department, on a permanent basis. The successful candidate will more »

Service Desk Engineer Akkodis are currently working in partnership with a global market leading client to recruit a number of experienced Service Desk Engineers to join a team with a genuine passion for technology. The Role As a Service Desk more »

Communication and Relationships Develop an excellent client (key decision makers)/service relationship; managing client and service expectations within the framework of a Service Level Agreement and agreed key performance indicators (KPIs). Acts as an advocate for the service; be the key point of contact with the client, other … for, taking account of funding and human resources. Have a thorough understanding of the performance of each client account, including performance against the Service Level Agreement, any associated key performance indicators and be able to analyse the impact they will have on the client/service, including identifying effectiveness and more »

and hardware issues and provide root cause analysis Change, Release and Incident Management effectively and timely Working to strict project deadlines in line with SLA’s Skills and Experience: Proven track record of 3rd line infrastructure support experience Experience supporting the following Infrastructure solutions: VMware 5.5\6.0\6.5\6.7 (Clustered … consistency and quality of service Ensure runbooks are maintained and kept up to date for all assigned customers Working to customer Service Level Agreements (SLA’s) Liaising with 3rd Party support companies Conducting daily, weekly and monthly checks within the customer environments to ensure they are running as expected Identify more »

My client is a well-established MSP, and they are looking for a strong 2nd Line IT Technician to join their growing team. They have a small close knit, family feel team offering you a great opportunity to get hands more »

advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate … calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for more »

data-driven vendor performance strategies. Key job responsibilities Own vendor relationships and performance on Key Performance Indicators (KPIs) as per contracted Service Level Agreement (SLA). Track existing or set up new metrics as required to validate vendor performance. Lead negotiations with the vendors setting new KPIs and service level more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, vital networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services, proficient in networking, cloud computing, and … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required. You will have a strong technical background in infrastructure services and be proficient in networking, cloud … Autopilot. Experience in end-user computing support and cybersecurity best practices. Proven leadership skills and effective team management. Monitor system performance, optimize, and ensure SLA adherence. Respond to escalated issues promptly and implement service improvements. Stay updated with emerging technologies. Cisco CCNP or CCNA certification. Fortinet Certified. Microsoft Azure certifications. more »

members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: * Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for … or send your CV to ( tom . craig @ nextech - group . co . uk ) IT Manager - technical - Windows - MCP - MSP - Service Desk - IT Support - SLA - ITIL - KPI - Team Management more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »

poor/late methods of updating records from our data providers. Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets. Communicate clearly and effectively both internally and externally. Accurately record all customer contact and outcomes within designated software. Monitor more »

calls on a day-to-day basis · Align with inter-departments to ensure all complaint, queries and requests are closed within the stipulated SLA’s laid down by the organization. · Adhere to the stipulated SLA’s laid for the email and call function. · Act and adhere to the company policies more »

Recruitment and Onboarding Administrator x 3 Manchester 12 month contract Salary £30,000pa, plus extensive benefits (see below) Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. more »