251 to 275 of 778 SLA Jobs

High-Impact Production Issues Advanced Troubleshooting/Root Cause Analysis Overflow Customer Support - Providing Supplemental Support on Direct Customer Tickets Maintaining Service Continuity/SLA Compliance Microsoft Escalation Management - Opening/Managing/Driving Escalations with Microsoft Support for Critical Platform Issues/Defects Production Stability/Risk Mitigation - Ensuring ...

ability to interpret complex technical issues in simple business terms for merchants and non-technical stakeholders. Able to manage a live workload against SLA countdowns in a fast-paced environment while maintaining high service standards. Proficiency in using customer service software (e.g. Zendesk, Salesforce) and CRM tools. Proven ability ...

demand. Facilitate onboarding of new team members and manage knowledge transfer during work package transitions. Provide regular reporting to client covering delivery status, risks, SLA performance, and improvement actions. Ensure all working practices comply with client Ways of Working standards and Technology Code of Practice. ESSENTIAL SKILLS & EXPERIENCE Demonstrable experience ...

solutions, ensuring that we uphold data subject rights for our customers Experience introducing a data governance & observability stack enabling rich data lineage, data contracts, SLA/SLO, tagging and data quality monitoring capabilities both on our own platform but also for data owners Proven experience designing, building, and scaling data ...

computer room air handlers, building monitoring systems, etc. - Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA). - Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture. - Create and deploy ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

designing and developing the CMDB application itself, automating data collection and integration across multiple sources, and delivering operational and executive dashboards with KPI/SLA reporting to improve service quality, governance, and operational efficiency across a multi-supplier delivery environment. Key skills and Experience required 3+ years' application development experience ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

routine customer correspondence, and other customer-related documentation using approved templates, playbook positions, and lawyer guidance.* Support Legal Leasing review of root cause analyses, SLA events, and related operational incident materials where customer contractual obligations or contractual remedies may be implicated.* Support Legal Leasing in providing practical contract interpretation ...

with health and safety/environmental requirements, including RAMS, permits, and site access processes General Ensure adherence to established processes, standards, compliance requirements and SLA’s Contribute to Service revenue, utilisation, and customer satisfaction targets/KPIs Maintain and develop technical knowledge of FANUC core products, applications, and related technologies ...

support experience in production environments. Strong experience supporting CyberArk Vault, CPM, PSM, and PVWA. Proven experience resolving complex L3/L4 incidents within SLA-driven environments. Experience working within managed services, enterprise support, or operational security functions. Strong PowerShell scripting skills for troubleshooting, automation, and remediation. Good understanding of Identity ...

support experience in production environments. Strong experience supporting CyberArk Vault, CPM, PSM, and PVWA. Proven experience resolving complex L3/L4 incidents within SLA-driven environments. Experience working within managed services, enterprise support, or operational security functions. Strong PowerShell scripting skills for troubleshooting, automation, and remediation. Good understanding of Identity ...

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, were seeking the following: Bachelors degree in computer ...

macOS environments in managed enterprise settings. Experience supporting endpoint hardware, collaboration tools, peripherals, and workplace technology services. Familiarity with ITSM tooling, case ownership, SLA-driven delivery, and structured ticket discipline. Understanding of joiner, mover, leaver processes, access governance, and controlled execution of user changes. Good understanding of ITIL-aligned incident ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. To be successful in this role, were seeking the following: Bachelors degree in computer ...

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. Required Qualifications Bachelor’s degree in computer science or a related discipline, or equivalent ...

date inventory of ICT hardware. Responsible for ensuring that support incidents, problems, and requests for change are recorded according to the team’s SLA: o Maintain (and configure when necessary) systems such as: o External web systems (room booker, kerboodle, etc.). o Wireless network. o Anti virus software. ...

middleware and APIs Experience operating within ITIL‐aligned incident, problem, and change management frameworks Prior responsibility for supporting strategic, high‐revenue clients with strict SLA expectations #LI-SV1 Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration ...

Bank’s Material Third Party (MTP) inventory and associated regulatory reporting records. Support ongoing monitoring of third-party arrangements, including review of service performance, SLA/KPI information, vendor risk events, audit findings, control issues, material incidents and other trigger events. Support the preparation of TPRM management information ...

reliability of GPU clusters and IT infrastructure Act as the primary escalation point for complex hardware, network, and operational incidents Monitor and drive SLA, KPI, and incident resolution performance across IT support services Oversee proactive maintenance, troubleshooting, and problem management activities Collaborate with infrastructure engineers, vendors, and colocation partners ...