251 to 275 of 283 SLA Jobs

ongoing management of boundary security and managed services protecting defence organisations' network perimeters. You will manage boundary security operations, lead service delivery teams, ensure SLA compliance, and maintain the security posture of critical defence network boundaries. This role requires deep expertise in boundary security technologies, managed service delivery and defence … Understanding of vulnerability assessment and remediation processes Familiarity with MOD security requirements, Classification Guides and defence standards Knowledge of managed service delivery models and SLA management Personal Attributes Exceptional leadership and team management capabilities Outstanding customer engagement and communication skills Strong decision-making under pressure, particularly in security incidents Detail ...

professional working environment.**Supplier Management**Manage strategic suppliers including:* Colocation providers* Building landlords* Facilities contractors* Security providers* Maintenance providers* Utility providersResponsibilities include:* Contract governance* SLA management* Performance reviews* Commercial negotiations* Cost optimisation* Escalation management**Financial Management*** Manage facilities and site operating budgets.* Identify cost reduction opportunities.* Control operational expenditure.* Support … Negotiation* Commercial management* Problem solving* Risk management* Organisation* Communication* Decision making* Continuous improvement mindset* Analytical capability**Key Performance Indicators*** ISP & ILA site availability* Supplier SLA performance* Facilities incidents* Budget adherence* Cost savings delivered* Planned maintenance completion* Health & Safety compliance* Audit performance* Asset accuracy* Customer-impacting infrastructure incidents* Time to resolve ...

Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these roles are subject to tight SLA’s and KPI’s. The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution … Desirable skills: Excellent Customer relations and interpersonal skills Excellent communication skills, both written and verbal Ability to multi task and prioritise workload to meet SLA based deadlines Proven track record of achievement in a technical support-based role using remote support tools. Accurate recording of calls and updates Effective action ...

point of contact for complex issues. Support root cause analysis and continuous service improvement. Mentor engineers and promote technical best practice. Work within ITIL, SLA, change, and security processes. About You Proven Senior Network Engineer/Network Support Engineer experience. Strong troubleshooting and customer communication skills. Comfortable working in fast … paced, SLA-driven environments. On-call participation may be required. Apply now to join a highly skilled network team supporting enterprise and managed service customers. ...

hours per week Purpose The MO Data Operations Team Leader is responsible for leading and coordinating a back-office team focused on delivering Industry SLA's, whilst adapting and incorporating all the change projects currently ongoing. Accountable for delivering against key performance metrics and managing the day to day performance … teams various customer query points, including mailbox queries and tickets within the Customer Query portal, ensuring timely responses are provided in accordance with SLA requirements. Taking ownership of your own skill building, to be able to operate as a functional escalation point for the area, ensuring you are able work ...

primary escalation point, driving immediate resolution and Root Cause Corrective Actions (RCCA), manage carrier performance, leading regular business reviews to enforce Service Level Agreement (SLA), costs efficiency and unlock new transportation capabilities. In addition, you will be a data-driven problem solver, leveraging transportation analytics to improve network visibility, gain ...

support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops … support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops ...

conduct service and repairs of ultrasound equipment both at The Christie and at other sites across North West England which are covered by SLA agreements and service contracts. The successful candidate will support the training of junior staff within Christie Medical Physics and Engineering (CMPE) and have experience working with … details are up to date.o Identify technical training needs and highlight to lead engineer.o Support the lead engineer and lead clinical scientist to deliver SLA contracts with NHS trusts across the region to ensure ultrasound equipment is maintained in accordance with best practice About us The Christie ...

Reporting & Stakeholder Communication Produce regular vulnerability reporting (weekly, monthly, quarterly) Build tailored remediation outputs for technical teams Prepare executive and governance reporting packs Track SLA performance, aged vulnerabilities, and remediation progress Ensure clear evidence of reporting distribution and stakeholder engagement Remediation Management Maintain remediation tracking and follow-up logs Drive … audit Ensure vulnerability status updates are current and traceable Provide closure summaries for reporting and governance Governance & Continuous Improvement Support KPI/KRI and SLA reporting dashboards Contribute to governance meetings and reporting cycles Maintain action logs and continuous improvement backlog Support improvements in data quality, ownership, and workflow consistency ...

Customer Support Specialist Remote (within 4 hours of UTC); Optional in-person time in Fulham (London) Full-Time £32,000 £34,000 per annum + discretionary bonus Overview This is a hands-on, customer-facing ...

Engineering when in-site activities must be performed, to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. The primary work area is nationwide., so you can be based anywhere. Perform reactive and proactive maintenance on multi-customer, multi-technology networks ...

Job summary The post holder will be responsible to act a a first point of contact for all IT related queries. The post holder will have the expertise to handle a high volume of calls ...

processes, identify opportunities for standardisation and efficiency, and support the design of future-state operating models.Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement.Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution.LeadershipPlay a key role within … across domains such as planning support, order management, logistics support, inventory, master data or performance reporting.Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement.Experience coaching junior colleagues and supporting capability development in client and consulting teams.What You'll Love About Working HereAs ...

system. Preparing new and repaired hardware Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP. Escalating any potential customer SLA impacts to the relevant teams. Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous … workshop Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential. Must be able to work on their own initiatives and prioritise workloads. Key Requirements: Willing to go through SC Clearance. Additional Information: Interview ...

system. Preparing new and repaired hardware Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP. Escalating any potential customer SLA impacts to the relevant teams. Staging laptops and PCs with pre-defined builds General housekeeping to locate and eliminate causes of backlogs to provide continuous … workshop Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential. Must be able to work on their own initiatives and prioritise workloads. Key Requirements: Willing to go through SC Clearance. Additional Information: Interview ...

Senior Field Engineer - Server, Networking and Storage experience South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only ...

Senior Field Engineer - Data Centre - Server, Networking and Storage South East London and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel ...

comprehensive administrative support for lease contracts, pricing, and customer interactions within the Technology & Lifecycle Solutions division. Reporting to the line manager, the role ensures SLA compliance, manages KYX requirements, and works closely with internal teams including Customer Services, Finance, Credit, and Sales, as well as external partners such as brokers … update reporting records and pricing administration. Provide general administration and support to the sales team. Ensure consistent, high-quality service to meet all SLA commitments. Promote a positive perception of Technology & Lifecycle Solutions operations to internal and external stakeholders. Manage KYX requirements with partners and customers as required. Adhere ...

Our client based in Sunbury is looking for Customer Care support for their Helpdesk department Key Responsibilities/Account Abilities: To ensure our Customer Care function provides world class service to all customers and act ...

Find your next tech and IT Job or contract role. Senior DevOps Engineer Responsibilities: Build and maintain production and non‐production environments for high availability and cost optimisation. Build and maintain CI/CD pipelines ...

Manage iDoc failures between SAP and warehouse systems Manage, investigate and correct stock variations between SAP and warehouse systems Managing the Service Level Agreement (SLA) for On Time In Full (OTIF) levels Using Excel to maintain reporting requirements Monitor SAP Sales and Distribution process transactions Monitor the system for incorrectly ...

Solution Architects (who own technical direction) you own delivery. What you'll Do Run the daily service.Review across all accounts every day volumes, ageing, SLA status spotting patterns as well as problems. Own SLA performance.Monitor, measure, and act on service quality across the portfolio so standards are consistent regardless … real: one-to-ones, development plans, and the difficult conversations, not just informal mentoring. You think in patterns. You can look at ticket volumes, SLA trends, and utilisation data and see what it's telling you and you've acted on it, not just reported it. You have designed ...

Solution Architects (who own technical direction) you own delivery. What you'll Do Run the daily service.Review across all accounts every day volumes, ageing, SLA status spotting patterns as well as problems. Own SLA performance.Monitor, measure, and act on service quality across the portfolio so standards are consistent regardless … real: one-to-ones, development plans, and the difficult conversations, not just informal mentoring. You think in patterns. You can look at ticket volumes, SLA trends, and utilisation data and see what it's telling you and you've acted on it, not just reported it. You have designed ...

evaluations. Manage capacity across engineers, allocating resources to accounts to maintain quality and avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect to assess account health … improvements. Technical credibility, capable of assessing engineering work, runbooks and service reviews for quality. Commercial awareness, with an understanding of the financial impact of SLA breaches and capacity decisions. The Hours Full-time, hybrid role: 3 days per week on site in Bristol and 2 days remote. The Location Bristol ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...