726 to 750 of 773 SLA Jobs

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

identify opportunities for standardisation and efficiency, and support the design of future-state operating models. Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement. Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution. Leadership Play … domains such as planning support, order management, logistics support, inventory, master data or performance reporting. Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement. Experience coaching junior colleagues and supporting capability development in client and consulting teams. What You'll Love About Working ...

Engineer directs daily the Operations Site Team, its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical … issuing of permits to work. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. With support from Site Engineers, and in collaboration with the Technical Ops planning team ...

into the decisions that keep terminals flowing to merchants — and keep our unit economics healthy. You will own our planning models, our KPI and SLA reporting, and the financial analysis behind key calls such as how much stock to hold per market and whether to run operations in-house … supply planning cycle. Set and maintain stock targets per market, balance lead times against demand forecasts, and prevent both stock-outs and costly overstock. SLA and KPI tracking and reporting Own the reporting for the team’s core KPIs and service-level targets across fleet efficiency, device recovery and delivery ...

this is the role for you. Core responsibilities Site Reliability Engineering and availability Own the availability commitment. Be accountable for meeting the 99.9% availability SLA across the application suite. Define, publish, and govern the SLO and error-budget framework that makes availability measurable, forecastable, and actionable rather than retrospective. Build … that allow the organisation - R&D leadership, the executive, and where relevant the board and customers - to monitor vulnerability burn-down and resolution against SLA, by severity, age, and owning team. Hold the line on remediation. Ensure vulnerabilities are resolved rather than merely recorded: drive burn-down of the existing ...

Senior Field Engineer - Server, Networking and Storage experience Reading and M4 corridor to South East London Full-time Permanent Up to £38,000pa + £5000 Car Allowance Our client, who are a channel-only partner ...

communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLA's. You'll support rapid restoration of network fault resolution prior to critical service failure where possible, ensuring that 3rd Party team remain within agreed … What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

foundations that allow Lendable to move faster and scale with confidence. What you'll be doingOwn platform stabilityOwn platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … communicator - able to hold a line with leadership and pod leads alike. Nice to haveExperience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

allow Lendable to move faster and scale with confidence. What you'll be doing Own platform stability Own platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … able to hold a line with leadership and pod leads alike. Nice to have Experience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

closely with the Team Lead and senior management to ensure the processing operation runs efficiently. Produce regular reports covering productivity, processing volumes, accuracy and SLA performance. Step into citation processing when required during particularly busy periods or capacity gaps. Help improve processes and working practices as the team and business … arranging rotas, staffing levels and workload allocation. Confident managing performance and motivating people to achieve productivity and quality targets. Experience within a high-volume, SLA or target-driven environment. Strong attention to detail and an understanding of the importance of accuracy and quality control. Comfortable handling confidential or compliance-sensitive ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

cost-effectiveness of our Azure-based data platform. This role is at the heart of our data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications with … platform roadmap. Skills Required: Operational Leadership: Proven track record in leading operations for large-scale data platforms, ensuring stability, performance, and stakeholder trust. Incident & SLA Management: Skilled in incident triage, root cause analysis, escalation handling, and defining/enforcing SLAs with cross-functional teams. Azure Data Stack: Hands-on experience ...

About Clear Street Clear Street’s mission is to give every sophisticated investor access to every asset, in every market, through a unified platform built for speed, transparency and scale. We give our clients the ...

Newport. The Role : Support SOC Engineers & Analyst activity. Supports change & release management activity. Ensure scheduled maintenance and patching is approved & delivered within KPI/SLA’s. Produce reports covering SLA Performance, System Performance, Obsolescence, Risk & System availability. System Maintenance, including remote (standalone) platforms. Support the authority with scheduled patching activity ...

Customer Service and integration architecture; setthe patterns, standards and integration blueprint across the estate. Techno-Functional Consultant — bridgefunctional and technical: case, queue and SLA design and configuration plus plugins, flows and light integration. Functional Consultant — configure CustomerService, shape case, queue and SLA design, own requirements-to-solution. Integration Engineer — Azure ...

tickets that breach or are at risk of breaching SLA. Lead the accountability conversation with desk staff, using Halo ITSM data on ticket handling, SLA performance and priority accuracy. Support team growth activities, including the successful recruitment and onboarding of new team‐members. Report Service Desk performance into the weekly … rather than only running a steady‐state team. Exposure to multi‐site or multi‐entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket‐aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement within the Service Desk team. ...

Maintenance Response Oversee coordination of faults, outages, and degraded service incidents across park environments Ensure rapid mobilisation of engineering resource aligned to Incident severity & SLA commitments Act as an escalation point for major service-impacting issues Maintain communication with park operators during incidents, ensuring transparency and confidence Manage performance … Field Operations, or Scheduling Management role Field engineering teams (direct or subcontracted) High-volume installation and fault workflows Demonstrable experience operating in a reactive, SLA-driven environment Strong organisational and coordination skills across multiple concurrent activities Excellent stakeholder and customer communication capability Familiarity with scheduling and workforce management systems Experience ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...

secure, efficient and reliable network across sperate INEOS businesses. Troubleshooting, diagnose and resolve network systems incidents/issues to meet Service Level Agreements (SLA’s) across separate businesses. Follow IT Infrastructure Technology Strategy to achieve business goals, ensuring alignment with relevant INEOS businesses and INEOS Group. Work with vendors … outsources partners to meet agreed Service Level Agreements (SLA’s) Identify any key IT network infrastructure vulnerabilities to the IT Infrastructure Team Lead and provide recommendations to support appropriate risk mitigation. Work with the Project Manager to support delivery of IT projects on time and on budget. Participate ...

Network Cable Installer) qualification. You will be responsible for responding to any of our managed service contract break fix requests as per the contract SLA's. This position works in areas where Security Clearance is required therefore current or previous Security Clearance (SC) is preferred. If you do not have … deliverables in this role will include: Be responsible in ensuring all calls allocated are delivered within NG Bailey’s clients Service Level Agreements (SLA) Monitor the quality and productivity against programme and maintain daily site records and reports Ensure that positive relationships are maintained with the customer through efficient delivery ...

them. Own customer experience and delivery across orders, installations, faults and network work, measured on install lead times, first-time fix, fault resolution and SLA adherence. Plan resourcing with the team leads, clear blockers between teams, and keep every role’s responsibilities clearly defined. Build the annual budget and business … weekly rhythm of priorities, KPIs and reviews. Performance issues are dealt with quickly and fairly. Install lead times, first-time fix, fault resolution and SLA adherence have measurably improved. Churn, complaints and customer satisfaction are moving the right way, and we know our cost to serve and cost per install. ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £(phone number removed) plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

Banking Business area: payments acquisition Location : London canary wharf Permanent role salary £110-130,000 plus bonus Role requirements; Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. We require an exceptional Oracle Fusion Finance Applications Specialist to support the ongoing operation … resolution. Deliver enhancements from requirements and impact assessment through testing and release. Role requirements Deep hands-on experience in Oracle Fusion Financials, including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management and AHCS and EPM. Extensive understanding of Finance processes, including period-end close, reporting, reconciliations, controls and audit ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...