76 to 100 of 563 SLA Jobs

ticketing systems Troubleshoot and resolve common IT issues across Windows environments, Microsoft 365, and hardware Log, prioritise, and manage support tickets in line with SLA requirements Escalate more complex issues to 2nd/3rd line support teams where required Deliver a high standard of customer service and maintain positive client ...

Directory Basic troubleshooting of firewall and routing issues Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date Meeting SLA's and helpdesk targets for quality and performance Desirable skills: A keen interest in IT A highly productive, positive and energetic individual A level-headed ...

change management Strong problem-solving skills, administration skills and communication skills Experienced in data analysis and reporting across metrics such as CSAT, NPS & SLA’s Experience in setting KPI’s, monitoring performance and providing feedback Proficient in Microsoft Office 365 programmes In addition to a competitive salary, our benefits package ...

testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

Microsoft 365 Configure MFA, Conditional Access, and endpoint security policies Troubleshoot device build, deployment, and provisioning issues Ensure builds are standardised, documented, and meet SLA requirements Maintain accurate asset records and technical documentation Support onboarding, offboarding, and device refresh processes Identify opportunities to improve and automate build and provisioning workflows ...

first class remote IT support from our office in Kinver. Duties and Responsibilities Ensuring that all support requests are responded to and resolved within SLA and customer expectation Providing supervision, coaching and mentoring to all members of the first-line Support Team, carrying out regular ...

first class remote IT support from our office in Kinver. Duties and Responsibilities Ensuring that all support requests are responded to and resolved within SLA and customer expectation Providing supervision, coaching and mentoring to all members of the first-line Support Team, carrying out regular ...

Responsibilities Manage queue tickets assigned to the Hub and surrounding spokes, ensuring timely updates and resolution in line with SLA targets. Handle Hub stock and asset management, including scanning items in/out as per contract requirements. Perform hardware triage and repairs for in-warranty devices, liaising with vendors ...

communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay ...

experience Experience in ITIL Problem Management leadership or similar roles. Experience of working with third parties as a Problem manager and working with SLA ITIL v4 certification (Managing Professional or Strategic Leader preferred, but not essential). Strong analytical skills and ability to make data-informed decisions. Experience managing supplier ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

processes must be documented to a high standard Providing customer facing reports for all customers on how the company systems have performed to SLA Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: CISCO hands on experience or training. (firewalls, switches & routers) Windows ...

clinical and operational services as needed. Provide support for the management of Applications procurement and contract management: developing specifications; managing supplier responses; supplier SLA management. Risk and Issue management: monitoring the Trust Risk Register for Applications-related risks, liaising with Clinical Services to understand risks raised, and with internal Applications. ...

date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license ...

first point of contact on the Service Desk. New Starters and Leavers administration from the technical perspective Working to and within already agreed SLA’s and KPI’s Providing Application Support when needed Providing high levels of 1st call fix where possible Reporting faults and maintaining logs on desktop ...

Analyst your key responsibilities will be: First line support to the business and proactive maintenance Ensuring all incidents & requests are logged correctly & resolved to SLA Resolution of incidents where possible and achieving a high first line fix rate Escalate incidents appropriately and in a timely manner Perform root cause analysis ...

circlerecruitment . com Keywords: IT Manager/Service Desk/Windows Server/Active Directory/Exchange Online/Intune/Microsoft 365/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus ...

Continuous Improvement Management: • Thorough grasp of quality procedures and techniques • Working knowledge of principles of control measures • Basic understanding of specific change management processes SLA & Performance Management: • Sound understanding of process performance measurement, reporting and tracking requirements • Working knowledge of risk mitigation practices to identify and manage the risk ...

client's primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs), Support Leads, Service Leads ...

client’s primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs) , Support Leads , Service Leads ...

customers. Maintain technical accreditations and proactively develop skills. Participate in change management processes and shadowing activities. Requirements 3-5 years’ experience in a similar SLA-driven support role. Proven ability to deliver projects and complex changes. Strong knowledge of Cisco Switch/Router environments. Experience with technologies such as: Fortinet ...

line support as well as being a technical evangelist for projects. Key responsibilities will include: Manage incident and request fulfilment tickets within SLA’s – from a 3rd line perspective. Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations ...

line support as well as being a technical evangelist for projects. Key responsibilities will include: Manage incident and request fulfilment tickets within SLA’s – from a 3rd line perspective. Monitoring key health signs of infrastructure and responding to actual or predicted issues Support projects and new initiatives Participating in investigations ...