626 to 650 of 1,914 Service Delivery Jobs

design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration with … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯

design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration with … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯

design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration with … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯

design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the GOV.UK Service Standards. This is a hands-on leadership role where you will combine technical delivery with team mentorship, solution design, and collaboration with … technical approach for the front-end architecture and its integration with back-end systems, ensuring scalable and maintainable codebases. Work closely with solution architects, DevOps engineers, content designers and delivery leads to design and build a performant, secure and WCAG-compliant web application. Hands-on Engineering: Lead by example through high-quality coding and peer collaboration. Contribute to core … coverage, clean architecture, and agile principles. Team Enablement and Collaboration: Foster a high-performing development team by supporting continuous learning, pairing and structured onboarding. Collaborate with the wider digital delivery team, ensuring alignment with the clients business objectives and user needs. Quality Assurance & Standards: Implement robust automated testing strategies, including unit, integration and end-to-end testing. Champion adherence More ❯

Top-Secret/SCI Eligible Onsite in DC Metro IT Subject Matter Expert - Senior The IT Subject Matter Expert - Senior will serve as the lead authority on Jira Service Management and the broader Atlassian suite, driving tool optimization, integration, and alignment with enterprise ITSM frameworks. Key Responsibilities: Administer and configure Jira Service Management, including custom workflows, automation rules … SLAs, request types, and service desk queues. Support enterprise-wide users and project teams in optimizing Atlassian tool usage and IT service delivery processes. Translate business requirements into effective Jira/Atlassian configurations and solutions. Develop and manage integrations with identity management systems, monitoring platforms, and third-party tools using REST APIs. Enhance Jira functionality through scripting … related issues, enhancements, and training. Required Skills and Experience: U.S. Citizenship with Top Secret/SCI eligibility Exceptional communication, problem-solving, and user support skills Deep experience with Jira Service Management in large, complex environments Strong knowledge of Atlassian tools and their administration, including Confluence, Bitbucket, and related plugins Scripting/automation experience with Groovy, ScriptRunner, or PowerShell Familiarity More ❯

R- Description Job Description We are seeking a highly organized and detail-oriented Service Contract Coordinator to provide administrative, logistical, and operational support for the execution and management of service contracts. The ideal candidate will serve as a central point of coordination between vendors, internal departments, and the contracting organization to ensure that service delivery aligns … with contract requirements, timelines, and service level agreements (SLAs). Primary Responsibilities: Serve as the primary point of contact for assigned service contracts and vendor coordination. Monitor contract performance, track deliverables, and ensure compliance with established SLAs. Support the preparation, review, and execution of service contracts, task orders, and modifications. Maintain accurate and organized records of all … contract documentation in accordance with organizational and federal standards. Collaborate with internal departments such as facilities, procurement, finance, and IT to coordinate service delivery. Assist with budget tracking and invoice processing; validate charges against contract terms and deliverables. Prepare and deliver regular contract status reports, compliance summaries, and performance scorecards. Support internal and external audits by ensuring documentation and More ❯

R- Description Job Description We are seeking a highly organized and detail-oriented Service Contract Coordinator to provide administrative, logistical, and operational support for the execution and management of service contracts. The ideal candidate will serve as a central point of coordination between vendors, internal departments, and the contracting organization to ensure that service delivery aligns … with contract requirements, timelines, and service level agreements (SLAs). Primary Responsibilities: Serve as the primary point of contact for assigned service contracts and vendor coordination. Monitor contract performance, track deliverables, and ensure compliance with established SLAs. Support the preparation, review, and execution of service contracts, task orders, and modifications. Maintain accurate and organized records of all … contract documentation in accordance with organizational and federal standards. Collaborate with internal departments such as facilities, procurement, finance, and IT to coordinate service delivery. Assist with budget tracking and invoice processing; validate charges against contract terms and deliverables. Prepare and deliver regular contract status reports, compliance summaries, and performance scorecards. Support internal and external audits by ensuring documentation and More ❯

ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training. Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations. Participates in the development of new training to address adjusted service requirements. Maintains confidentiality, and prevention … of disclosure of classified information. Evaluates service quality and identifies areas for remedial or additional training. Serves as the Account Manager in the absence of the incumbent. Meets regularly with Customer leadership representatives for programmatic reviews. Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW. Regularly travels to the portfolio of Datacenter … sites to assess performance and service delivery, provide training where needed, help resolve issues, etc. Job Requirements US Citizenship. Minimum of 18 years of age. High School Diploma or GED. Impeccable customer service skills. Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied. Ability to work in a More ❯

ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training. Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations. Participates in the development of new training to address adjusted service requirements. Maintains confidentiality, and prevention … of disclosure of classified information. Evaluates service quality and identifies areas for remedial or additional training. Serves as the Account Manager in the absence of the incumbent. Meets regularly with Customer leadership representatives for programmatic reviews. Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW. Regularly travels to the portfolio of Datacenter … sites to assess performance and service delivery, provide training where needed, help resolve issues, etc. Job Requirements US Citizenship. Minimum of 18 years of age. High School Diploma or GED. Impeccable customer service skills. Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied. Ability to work in a More ❯

globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated IT Operations Manager to support the mission objectives and needs of the … III CIO Information Services (CIS) contract. Responsibilities: Manages team(s) of operations specialists to coordinate execution of customer-centric, enterprise-wide monitoring, management, and maintenance approaches to drive approved service quality and interoperability across strategic goals and efficiency requirements and initiatives IAW the IT Service Management standards (DoDI 8440.01 DoD Information Technology Service Management (ITSM) and the … Defense Enterprise Service Management Framework (DESMF Manages infrastructure services for integration, operations, and maintenance functions to ensure mission success Improves, automates, and increases efficiencies while maintaining secure mission responsive operations Maintains required documentation to Authority to Operate (ATO), policies, procedures and related DoD IIS information as mandated by policy, procedure, and authorized by the DIA CIO Oversees staffing resources More ❯

Software Support Manager Blackburn, Lancashire This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software Support … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

of reference, writing the business requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc. testing: to assist as and when required Working with the Service Delivery team regarding service transition To support the Squad in both the maintenance and support of existing systems to meet (or exceed) Service Level Agreements (SLAs … Act as IT and first point of contact within the given business area(s) Work with business users to identify solutions for business problems or opportunities Development and the delivery of requirement documentation (such as TOR, Business Requirements, project life cycle documentation, test scripts & user guides etc.) Once the requirements have been approved, create the Product Backlog (epic’s … Perform miscellaneous job-related duties as assigned Working with the wider IT team to: o help develop the IT strategy and milestone plan for IT o help coordinate the delivery of all IT projects o provide support to other Business Analysts, Project Leaders, and Project Mangers etc. KPIs Manage and keep up to date individual project documentation to include More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training. Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations. Participates in the development of new training to address adjusted service requirements. Maintains confidentiality, and prevention … of disclosure of classified information. Evaluates service quality and identifies areas for remedial or additional training. Meets regularly with Customer leadership representatives for programmatic reviews. Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW. Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training … where needed, help resolve issues, etc. Job Requirements US Citizenship. Minimum of 18 years of age. High School Diploma or GED. Impeccable customer service skills. Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied. Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word More ❯

globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is seeking a dynamic and forward-thinking Deputy Program Manager to join our team. This role is crucial in supporting … award of the DIA SITE III CIO Information Services (CIS) contract. Join us in empowering national security through technological excellence. Responsibilities: Manages team(s) of engineers, operations specialists, or service delivery resources to coordinate development and execution of customer-centric, enterprise-wide approaches to drive approved service quality and interoperability across strategic goals and efficiency requirements and … initiatives Assists PM and technical leads in overseeing all phases of the project lifecycle and adheres to comparable IT Service Management (ITSM) framework best practices Responsible for team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions IAW the contract documents and meets performance metrics More ❯

Sr. Partner Operations Manager, Prime Video How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and revolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering … speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us! Prime Video is a global premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. Prime Video is a … through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar. As a Partner Operations Manager you will manage the content delivery performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic partnerships with our partners across the globe. In this More ❯

Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership and outstanding customer service. Core Responsibilities Software … pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build … to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs, improving customer outcomes, and driving More ❯

business goals for continued business goal alignment and IT demand planning across all Services under the Contract. Has thoroughly read and fully understands the Contract. Leads all aspects of Service delivery across the Contract, including by: tracking and managing operations and maintenance activities; mobilizing appropriate Contractor resources to respond to Incidents that are Severity Level 1, crises and … and leveraging Contractor or industry subject matter experts when needed. Participates in all governance and status updates and acts as the authorized voice of the Contractor and the Contractor delivery authority. Owns Risk Management processes and action items, including identification, mitigation, Resolution and contingency execution. Owns and presents the business case for deployment of new and innovative services that … improve Service delivery and retirement of Service tasks that do not. Identifies opportunities to improve Service delivery to FDIC, including by: identifying and promoting continuous improvement activities to improve the Services and/or reduce FDIC costs; and leading Contractor Personnel in the identification, development and analysis of trends in Service delivery, capacity More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure. CACI is looking for an experienced, innovative, and motivated Lifecycle Project Lead to support the mission objectives and needs of the … contingent upon award of the DIA SITE III CIO Information Services (CIS) contract. Responsibilities: Responsible for team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions Maintains an in-depth understanding of IT hardware assets for lifecycle of existing processes, policies, and tools Ensures high-quality … delivery through collaborative customer and team processes, reviews, and demonstrations Fosters open communication and collaboration to all levels of team structure; measures effectiveness using detailed performance metrics where practical Champions IT/IM service delivery standards and values across the enterprise Develops and maintains lifecycle project management plan for replacing and updating hardware and performs quality assurance More ❯

about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Littlefish is seeking an enthusiastic and skilled Onsite Engineer to join our expanding Service Delivery team. As an Onsite Engineer, you will be the face of Littlefish's exceptional technical support, providing direct, walk-up assistance to a diverse range of users … Your support will cover desktop, laptop, printer, telephony, and application issues, along with involvement in application and network/server troubleshooting. Working closely with the Onsite Team Leader and Service Delivery Manager, you'll have the opportunity to work hands-on with cutting-edge technologies. Your role will be vital in delivering seamless IT experiences for our customers. … Effective communication, managing technical queries, and adhering to service-level agreements (SLAs) will be key to your success. What will you be doing on a day-to-day basis? BAU Support: Providing walk-up assistance and resolving IT issues in a fast-paced environment. Joiner, mover, leaver support: Setting up new hardware and supporting user inductions. Floorwalking: Proactively assisting More ❯

ensuring their security, resilience, and availability. Your work will enable remote monitoring, control, and data insight across treatment works and pumping stations, supporting front-line operations teams and capital delivery projects. This is an exciting opportunity to contribute to the future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance … and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher). Perform essential planned maintenance, including health checks, patches, and hotfixes. Deliver site SCADA system updates and upgrades, ensuring … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests More ❯

ensuring their security, resilience, and availability. Your work will enable remote monitoring, control, and data insight across treatment works and pumping stations, supporting front-line operations teams and capital delivery projects. This is an exciting opportunity to contribute to the future of Operational Technology in the UK's largest water and wastewater company, helping us reduce pollution, improve performance … and drive innovation in a business delivering life's essential service every day. What you'll do as a Waste Site SCADA Systems Engineer SCADA System Support: Maintain high availability of site-based SCADA platforms (targeting 99.2% uptime or higher). Perform essential planned maintenance, including health checks, patches, and hotfixes. Deliver site SCADA system updates and upgrades, ensuring … to and resolve high-impact incidents, using technical expertise and historical data. Escalate recurring faults and contribute to root cause analysis and long-term mitigation. Respond to SCADA-related service requests (TAPS) within 15 working days. Engage with OT Fault Databases to improve service delivery and reduce reactive workload. Support OT access, alarm, and event data requests More ❯

Oversee the daily operation of IT systems, including core banking platforms, networks, data centers, hardware, software, and help desk services. • Ensure system reliability, scalability, and performance to support uninterrupted service delivery to members and staff. • Develop and manage the IT budget, including capital expenditures and operational costs. Cybersecurity & Compliance • Establish and maintain a robust cybersecurity framework to protect … assessments, audits, and incident response planning. Digital Innovation & Member Experience • Provide thought leadership on the evaluation, selection, and implementation of digital solutions, including online banking, mobile apps, and self-service platforms. • Continuously improve the digital member experience through innovation, usability, and accessibility. Team Leadership & Development • Build and mentor a high-performing IT team with a strong focus on service delivery, technical excellence, and innovation. • Foster a collaborative, agile, and results-oriented work environment. Vendor & Partner Management • Manage relationships with technology vendors, consultants, and service providers to ensure alignment with the credit union's goals. • Negotiate contracts and service level agreements (SLAs) to maximize value and performance. Qualifications Education/Experience & Qualifications: • Bachelor's degree in More ❯

and Planning operations. This pivotal role is responsible for ensuring optimal performance, robust resilience, and strong cross-departmental collaboration, while upholding the highest standards in compliance, financial stewardship, and service delivery. Our Ethos Customer First Our clients have chosen to work with ICTS our duty is to serve them. Meeting the current and future needs of our clients must … Park, this position is responsible for leading a team of planners to ensure accurate, efficient, and proactive workforce scheduling, while also maintaining reliable and insightful reporting on operational data, service delivery, and KPI performance. This is a critical role that enables frontline operational success by ensuring the right people are in the right place at the right timesupported … performance data across: Passenger screening (e.g., throughput, passenger numbers) Hold Baggage Screening (HBS) volume Cargo screening (airlines, regulated agents) Data centre and secure facility visitor access logs Corporate client service delivery records Ensure consistent, accurate capture of data from all relevant systems, manual sources, and field teams. Maintain alignment of data reporting with operational delivery, invoicing accuracy More ❯