Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Reed Technology
for an IT Asset Manager to take on a range of activities within the Newcastle office. You will be responsible for co-ordinating digital service activities and be involves in asset, licence, contract and supplier management. This company values diversity and aim to remove barriers to create an inclusive … for innovative & proactive team players who are not afraid to get stuck in. Day to day responsibilities of this role will include: IT Asset Management including IT asset allocation, stock levels, replenishment, audits etc Using the ServiceNow configuration management database for Newcastle based assets. Coordination of local joiners … leavers, movers where a DS service or asset is involved Contract Management for a subset of Digital Services contracts - supplier review meetings, performance management and contract renewals Performing local digital activities requiring low level technical competence Software Licencing management, evaluations, and renewal Desktop Management Procurement more »
Bolton, Greater Manchester, North West, United Kingdom
K3 Capital Group Plc
The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT … processes and polices are adhered to and escalating more complex problems when necessary whilst delivering exceptional customer service to our internal users. You will aim to provide excellent customer service, solving technical challenges, and contributing to a collaborative IT team. Key Responsibilities include: Technical Support - Provide first-line … person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritise and escalate incidents based on urgency and impact. Ensure timely resolution of more »
support or functional business role, ideally with exposure to AX. Experience working in a busy environment, to targets, to SLAs and within timescales. Previous ServiceManagement experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. Ideally a good working knowledge of finance or supply … chain processes. You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service quality excellence in your career to date. Good communication skills on all levels. Ability to participate and contribute successfully within a team environment. Strong problem-solving … Responsibilities: To provide 2nd line support for Dynamics AX 2009 and Dynamics 365 F&O. Take ownership of user support, troubleshooting, fault resolution and servicemanagement; escalating incidents to other support teams where necessary. Ensure communication on progress to all stakeholders is undertaken in a timely manner. Provide more »
We are looking for an experienced Security Service Architect, with 5+ years of relevant experience and experience working in an IT consultancy environment. The role will suit an ambitious individual with experience working with government departments, agencies and public bodies, we will consider candidates from other sectors. This role … will require travel to client site approx 1-2 days a week. Responsibilities and Experience: To provide service architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of IT ServiceManagement services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information Security principles, network management. Experience within directory services such as Active Directory, and Azure AD. Experience operating cloud environments AWS/Azure Qualifications: Cyber/ more »
Core WINTEL Engineer Competitive rate 12 Month Contract *ACTIVE* Security Clearance would be advantageous The WINTEL Engineering Service will support the technical team installing, configuring and updating Windows servers and software components of the NSoIT(D) solution and development environment. The target environments are heavily virtualised. This work will … WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider NSoIT(D) system testing activities. Working with ServiceManagement to resolve issues. Essential skills, qualifications and experience In order to deliver this service, it is essential that the following skills … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of servicemanagement tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new more »
of clinical systems, ensuring pro-active monitoring solutions are in place to ensure they operate reliably, and performance is acceptable. This will entail capacity management, servicemanagement and change and release management -Working with the EPR Configuration team to understand requirements for their systems, and work … secure, and following trust standards -Log, manage and resolve helpdesk calls in a timely manner, ensuring end users are kept informed of progress and service is delivered to quality standards - To be the point of escalation for resolution of issues where support teams are unable to resolve - Working with … provide training to others if required. Person Specification Qualifications Essential Bachelor Degree OR Relevant Experience Experience Essential Experience of using industry-standard Relational Database Management Systems Desirable Experience of clinical system development and maintenance Knowledge/Skills Essential Computer literate Problem solving, logical trouble shooting and analytical skills Desirable more »
SaaS Product Manager needed by leading provider of Customer ServiceManagement Software. Our client is a Series A scale-up currently searching for a Product Manager software is used across a range of business sectors to help improve customer service and all-round servicemanagement … that users love. Roll out product trials and product launches. The Product Manager must have: A track record delivering great SaaS products. Excellent stakeholder management skills. Experience in new product development and the innovation cycle. Experience in an allied field such as HR Tech, Workflow, Workforce Management, Contact more »
Role: Service Desk Manager Location: Central London Salary: Up to £43,000 We are supporting our client as they search for their next Service Desk Manager. The successful candidate will work within a team of highly driven experts, providing client-side support and overseeing the daily operations of … the service desk team. Role Overview This role involves managing a team of support professionals, implementing best practices, and collaborating with various stakeholders to enhance the overall efficiency and effectiveness of the service desk. Daily Responsibilities: Contribute to the clients' vision and solutions, to add greater depth value … to the business. Working as part of a team delivering the best service to our clients Maintain IT team documentation in line with changes. Building strong client relationships with your customer service skills and professionalism Ad-hoc tasks assisting Senior level engineers in business Infrastructure projects Team Managementmore »
This role requires an IT Service Lead to coordinate and act as escalation point for a vendor within the Technology department in the Financial Services industry, ensuring top-tier IT service delivery and ticket management. The Service desk will eventually be brought in house, the successful candidate … this role will be focused on the North West based out of Preston, this organisation it is renowned for its commitment to providing exceptional service to its diverse client base. Description Lead a IT service delivery, coordination and vendor management to adhere to SLAs/KPIs. Ensure … IT services align with business objectives and user requirements with a willingness to go the extra mile for staff. Manage IT service delivery metrics and report on performance. Identify opportunities for service improvement and implement changes with assistance from the Head of IT Service. Act as an escalation more »
and technical expertise in the Master Data area and is in charge of providing support for Global Applications products to business users, including ITIL Service Delivery process, delivering Continuous Improvement and Service In-take for products deployed by the Project Teams. This role is part of the Global … Digital Operations organisation, within the Business Delivery Services Team. What are we looking for? Strong Master Data/Data Management technical background Proven experience working on Applications IT Products and Services/Support Capable and Flexible to develop IT Knowledge and Leadership Functional & technical knowledge in ERP solutions Demonstrate … Line Management Experience and Capability in a remote & global environment. Financial and Budget management experience Good stakeholder management & communications skills Experience in external vendor and Services/Support organisation management ITIL, PMI, Agile, DevOps, and Scrum certifications will be a plus. Strong functional knowledge in Supply more »
Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise ServiceManagement or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or … other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of the Solution Architect is to propose and govern technical solutions, overseeing the quality of the solution architecture and design integrity. They are responsible for … client on the solution architecture options, including the impact of new technologies on their existing technical and information system environment. • Work closely with project management and delivery teams to assist the planning and review of project schedules, project reviews and gap analysis. • Stay current on product developments/releases more »
SaaS Product Owner needed by leading provider of Customer ServiceManagement Software. Our client is a Series A scale-up currently searching for a Product Owner whose software is used across a range of business sectors to help improve customer service and all-round servicemanagement … products that users love. Create new product features and functions. The Product Owner must have: A track record delivering great B2B products. Excellent stakeholder management skills. Developed and validated new business cases. An autonomous/self-starter mentality. more »
Exchange, Skype, WSUS, PKI and MS Office elements. Production and review of low levels of design artefacts. Supporting wider system testing activities. Working with ServiceManagement to resolve issues. Essential skills, qualifications and experience: Experience in the installation, configuration, maintenance, administration, and support of Windows server operating systems … performance, cost, and time. Working as part of a large technical team. Working with PowerShell. Microsoft MCSE Qualification or similar A firm grasp of servicemanagement tooling and ITIL. Strong communication skills, both written and verbal. Strong critical thinking and analytical skills to solve problems and propose new … Competency in MS Office Suite. Desirable skills, qualifications and experience: Support live services. Support Incident investigations. Support Problem Management. Support Change Management. Support Defect Management CentOS/RedHat experience underpins some applications. more »
NO SPONSORSHIP - NO CALLS FROM 3rd PARTIES ServiceNow IT (Hardware) Asset Management C2C Rate: 40 - 50/hr LOCATION: CHICAGO 3 days onsite and 2 days remote All about asset management within ServiceNow for both purchased hardware, third party software, networking etc. Looking for experience with (SAM) Pro … and HamPro asset management software./The IT (Hardware) Asset Management contractor will support the management and performance of IT Asset Management, and subsequently IT ServiceManagement (ITSM), solutions that will effectively and efficiently support the strategic objectives and operational needs of the OCC. … This position is responsible for supporting the population and maintenance of the ServiceNow Software Hardware Management (HAM) Database. This person will provided services to the ITSM team, and will be responsible for the day-to-day activities relating to hardware asset management, including procurement and onboarding documentation, asset more »
Job Description: The Service Design Transition Manager plays a critical role in ensuring the smooth transition of services from the design phase to operational readiness. This role involves collaborating with various stakeholders to understand requirements, design service solutions, and manage the transition process effectively. The ideal candidate will … possess a strong blend of technical expertise, project management skills, and stakeholder management abilities. Responsibilities: Lead the transition of new services and changes into the operational environment, ensuring minimal disruption to business operations. Collaborate with cross-functional teams, including service design, development, testing, and operations, to ensure … to assess the effectiveness of transition activities and identify areas for improvement. Stay updated on industry best practices, emerging technologies, and trends related to service design and transition management. Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Master's degree preferred. Proven experience more »
growth and strategic direction for Cloud Services. The Cloud Capability Lead will provide technical leadership, guidance, and expertise in the development, deployment, standardisation and management of Cloud based technologies and services. The Cloud Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … alignment to best practice. The Cloud Capability Lead will help shape a high performing technical capability whose focus will be delivering technical capability for Service Delivery and through Project Delivery (Waterfall and Agile methodology). What you'll be doing Delivering strong technical leadership in advancing Group Functions Cloud … capability and delivery. Ensuring alignment to standards in quality, development lifecycle, security, service continuity, commercial outcomes, governance, policy, processes and tools. Developing and leading a high performing team, nurturing individual growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and more »
participates in a non-prime 24 x 7 on-call rotation in response to reported field support incidents. Primary Responsibilities: Processing requests Process new service requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation, and fulfillment Research and work with a Value … Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software Adhere to Information Technology and company asset management procedures Participate in project meetings, assist in virtual walk-throughs and communicate with regional team members and other Information Technology groups as required Desktop troubleshooting and … verification of network wiring Configure and support Avaya equipment software Troubleshoot and resolve issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management Maintain equipment and wiring in telecom closets Configure and support Vocera and wireless phone systems Perform moves, adds, and more »
participates in a non-prime 24 x 7 on-call rotation in response to reported field support incidents. Primary Responsibilities: Processing requests Process new service requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation, and fulfillment Research and work with a Value … Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software Adhere to Information Technology and company asset management procedures Participate in project meetings, assist in virtual walk-throughs and communicate with regional team members and other Information Technology groups as required Desktop troubleshooting and … verification of network wiring Configure and support Avaya equipment software Troubleshoot and resolve issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management Maintain equipment and wiring in telecom closets Configure and support Vocera and wireless phone systems Perform moves, adds, and more »
participates in a non-prime 24 x 7 on-call rotation in response to reported field support incidents. Primary Responsibilities: Processing requests Process new service requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation, and fulfillment Research and work with a Value … Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software Adhere to Information Technology and company asset management procedures Participate in project meetings, assist in virtual walk-throughs and communicate with regional team members and other Information Technology groups as required Desktop troubleshooting and … verification of network wiring Configure and support Avaya equipment software Troubleshoot and resolve issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management Maintain equipment and wiring in telecom closets Configure and support Vocera and wireless phone systems Perform moves, adds, and more »
/HAVE Experience in a similar role, with a track record of successfully delivering IT services using the ServiceNow platform Strong understanding of IT servicemanagement processes and best practices, with ITIL certification preferred Excellent leadership and team management skills, with the ability to motivate and inspire … to build strong relationships with clients and stakeholders Experienced managing budgets and vendor relationships Proven ability to drive continuous improvement and innovation within a service delivery environment. YOU WANT TO Lead the implementation of ServiceNow solutions for our clients, including requirements gathering, solution design, configuration, testing, and deployment Serve … processes and methodologies, identifying opportunities for efficiency gains and quality improvements Stay current with industry trends and best practices in ServiceNow implementation and IT servicemanagement Travel within the UK to collaborate with the clients. TOGETHER WE WILL Work on design, delivery, and support of a variety of more »
requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in ServiceManagement technical delivery in ServiceNow and one or more of the following areas we want to hear from you: • ITSM, ITIL, ITAM, CMDB …/uCMDB • ServiceNow, HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.) As a Senior Technical Consultant you will be responsible for the following deliverables: • Preparing and running functional design workshops including the creation of design specifications based on out-of-the … email, MID, etc) To be successful in the Senior Technical Consultant role you must have: • Hands-on design, development and deployment experience with the Service-now.com platform for 12 – 18+ months (and/or similar ITSM toolsets for 3+ years) • Experience in providing creative solutions to business problems and more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
DVSA
interactions? In the capacity of Innovation and User Experience Manager, you will oversee both the User Services User Experience Program and the Information Technology ServiceManagement (ITSM) function. Your duties will include managing the Technology Services User Experience Program and collaborating with process owners to enhance the overall … and automate interactions. You will also assist the Head of User Services in managing contracts and owning the product for the ITSM platform and service experience tool, ensuring its continuous development and enhancement to deliver cost-effective results for the organisation. Your oversight will extend to substantial, intricate projects … part of the ITSM platforms evolution, guaranteeing that it contributes positively to the agencys strategic objectives. Thinking of starting a career with the Civil Service? Come along to one of our events and find out more about DVSA and How to Apply on the 16th May @17:30. Register more »
Swansea, Wales, United Kingdom Hybrid / WFH Options
DVSA
interactions? In the capacity of Innovation and User Experience Manager, you will oversee both the User Services User Experience Program and the Information Technology ServiceManagement (ITSM) function. Your duties will include managing the Technology Services User Experience Program and collaborating with process owners to enhance the overall … and automate interactions. You will also assist the Head of User Services in managing contracts and owning the product for the ITSM platform and service experience tool, ensuring its continuous development and enhancement to deliver cost-effective results for the organisation. Your oversight will extend to substantial, intricate projects … part of the ITSM platforms evolution, guaranteeing that it contributes positively to the agencys strategic objectives. Thinking of starting a career with the Civil Service? Come along to one of our events and find out more about DVSA and How to Apply on the 16th May @17:30. Register more »
Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
DVSA
interactions? In the capacity of Innovation and User Experience Manager, you will oversee both the User Services User Experience Program and the Information Technology ServiceManagement (ITSM) function. Your duties will include managing the Technology Services User Experience Program and collaborating with process owners to enhance the overall … and automate interactions. You will also assist the Head of User Services in managing contracts and owning the product for the ITSM platform and service experience tool, ensuring its continuous development and enhancement to deliver cost-effective results for the organisation. Your oversight will extend to substantial, intricate projects … part of the ITSM platforms evolution, guaranteeing that it contributes positively to the agencys strategic objectives. Thinking of starting a career with the Civil Service? Come along to one of our events and find out more about DVSA and How to Apply on the 16th May @17:30. Register more »
ROLE TITLE: Field Service Engineer - entry-level or experienced LOCATION: Northern Ireland (Tyrone/Fermanagh/Monaghan/Donegal) COMPANY OVERVIEW GLORY has a positive, friendly and customer focused culture. We are looking for a Field Service Engineer to join our growing business and Field Service Engineer … build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing … peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business . ROLE PURPOSE The Field more »
