Service Desk Analyst Contracts in London

Service Desk Analyst
England > London

The median Service Desk Analyst daily rate in London is £183 according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 334 376 491
Rank change year-on-year +42 +115 -65
Contract jobs requiring a Service Desk Analyst 56 115 111
As % of all contract jobs advertised in London 0.32% 0.43% 0.28%
As % of the Job Titles category 0.34% 0.45% 0.30%
Number of daily rates quoted 40 94 87
10th Percentile £140 £150 £130
25th Percentile £150 £173 £150
Median daily rate (50th Percentile) £183 £210 £175
Median % change year-on-year -13.10% +20.00% -
75th Percentile £223 £248 £200
90th Percentile - £275 £271
England median daily rate £174 £180 £160
% change year-on-year -3.33% +12.50% +33.33%
Number of hourly rates quoted 8 1 15
10th Percentile £20.00 - £12.83
25th Percentile £21.50 £15.50 £14.56
Median hourly rate £22.50 £16.00 £15.50
Median % change year-on-year +40.63% +3.23% -
75th Percentile £33.81 £16.50 £24.75
90th Percentile £40.00 - £39.90
England median hourly rate £15.17 £15.50 £14.50
% change year-on-year -2.13% +6.90% +7.41%

All Contract IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 16,498 25,529 37,134
% of contract IT jobs with a recognized job title 93.24% 95.28% 95.32%
Number of daily rates quoted 11,929 18,487 27,116
10th Percentile £325 £363 £375
25th Percentile £443 £463 £470
Median daily rate (50th Percentile) £550 £575 £575
Median % change year-on-year -4.35% - +9.52%
75th Percentile £675 £700 £680
90th Percentile £800 £800 £775
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +8.25%
Number of hourly rates quoted 336 291 449
10th Percentile £16.01 £18.00 £16.45
25th Percentile £20.02 £22.57 £22.03
Median hourly rate £27.50 £35.50 £35.00
Median % change year-on-year -22.54% +1.43% +9.38%
75th Percentile £43.75 £62.25 £49.25
90th Percentile £65.00 £78.80 £67.50
England median hourly rate £36.50 £44.53 £22.50
% change year-on-year -18.03% +97.91% +2.27%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in London.

Daily rate trend for Service Desk Analyst in London

Service Desk Analyst
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Desk Analyst in London over the 6 months to 4 May 2024.

Daily rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in London.

Hourly rate trend for Service Desk Analyst in London

Service Desk Analyst
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Desk Analyst in London over the 6 months to 4 May 2024.

Hourly rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +26 10 £150 -17.81% 1
South London +14 4 £200 -5.88% 2
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 4 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Service Desk Analyst in the job title.

1 36 (64.29%) Windows
2 33 (58.93%) Microsoft
3 32 (57.14%) Customer Service
4 31 (55.36%) Microsoft 365
5 27 (48.21%) Microsoft Office
6 26 (46.43%) Active Directory
6 26 (46.43%) Windows 10
7 24 (42.86%) ITIL
8 22 (39.29%) ITSM
9 18 (32.14%) Social Skills
10 16 (28.57%) Problem-Solving
11 12 (21.43%) ServiceNow
12 11 (19.64%) Legal
13 10 (17.86%) SLA
13 10 (17.86%) Azure
14 9 (16.07%) Incident Management
14 9 (16.07%) Ticket Management
14 9 (16.07%) Analytical Skills
14 9 (16.07%) Finance
14 9 (16.07%) Multi-Factor Authentication
15 8 (14.29%) Wireless
15 8 (14.29%) VPN
15 8 (14.29%) Microsoft Exchange
15 8 (14.29%) Windows 7
16 7 (12.50%) Hedge funds
16 7 (12.50%) Security Cleared
16 7 (12.50%) Financial Institution
16 7 (12.50%) Analytical Mindset
17 6 (10.71%) Mac OS
17 6 (10.71%) Service Management

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (14.29%) Microsoft Exchange
2 5 (8.93%) SharePoint
3 1 (1.79%) Confluence
3 1 (1.79%) Skype for Business
Applications
1 27 (48.21%) Microsoft Office
2 2 (3.57%) Microsoft Excel
3 1 (1.79%) Microsoft PowerPoint
3 1 (1.79%) Microsoft Project
Business Applications
1 1 (1.79%) Remedy ITSM
Cloud Services
1 31 (55.36%) Microsoft 365
2 10 (17.86%) Azure
3 4 (7.14%) Entra ID
4 2 (3.57%) Google Workspace
4 2 (3.57%) OneDrive
4 2 (3.57%) Slack
5 1 (1.79%) AWS
5 1 (1.79%) SaaS
5 1 (1.79%) Zapier
Communications & Networking
1 8 (14.29%) VPN
1 8 (14.29%) Wireless
2 2 (3.57%) DHCP
2 2 (3.57%) DNS
2 2 (3.57%) TCP/IP
3 1 (1.79%) Cisco IOS
3 1 (1.79%) Internet
3 1 (1.79%) Skype
Development Applications
1 2 (3.57%) JIRA
General
1 18 (32.14%) Social Skills
2 11 (19.64%) Legal
3 9 (16.07%) Analytical Skills
3 9 (16.07%) Finance
4 7 (12.50%) Financial Institution
5 4 (7.14%) Public Sector
6 3 (5.36%) Advertising
7 2 (3.57%) Military
7 2 (3.57%) Telecoms
8 1 (1.79%) Electronics
8 1 (1.79%) French Language
8 1 (1.79%) Health Technology
8 1 (1.79%) Law
8 1 (1.79%) Manufacturing
8 1 (1.79%) Marketing
8 1 (1.79%) Spanish Language
8 1 (1.79%) Swedish Language
Miscellaneous
1 7 (12.50%) Analytical Mindset
1 7 (12.50%) Hedge funds
2 4 (7.14%) NHS
3 2 (3.57%) iPhone
3 2 (3.57%) Management Information System
4 1 (1.79%) Animation
4 1 (1.79%) Enterprise Software
4 1 (1.79%) Handset
4 1 (1.79%) iPad
4 1 (1.79%) Onboarding
4 1 (1.79%) Self-Motivation
4 1 (1.79%) Smartphone
4 1 (1.79%) Video Conferencing
Operating Systems
1 36 (64.29%) Windows
2 26 (46.43%) Windows 10
3 8 (14.29%) Windows 7
4 6 (10.71%) Mac OS
5 5 (8.93%) Android
6 2 (3.57%) Apple iOS
7 1 (1.79%) Mac OS X
7 1 (1.79%) VMS
Processes & Methodologies
1 32 (57.14%) Customer Service
2 24 (42.86%) ITIL
3 22 (39.29%) ITSM
4 16 (28.57%) Problem-Solving
5 9 (16.07%) Incident Management
5 9 (16.07%) Multi-Factor Authentication
5 9 (16.07%) Ticket Management
6 6 (10.71%) Asset Management
6 6 (10.71%) Service Management
7 4 (7.14%) Software Asset Management
8 3 (5.36%) Service Delivery
9 2 (3.57%) Customer-Centric Approach
9 2 (3.57%) Customer-Centricity
9 2 (3.57%) Investment Management
9 2 (3.57%) Proactive Monitoring
9 2 (3.57%) Process Improvement
9 2 (3.57%) Workflow
10 1 (1.79%) Chat Support
10 1 (1.79%) Post-Production
10 1 (1.79%) Visual Effects
Programming Languages
1 2 (3.57%) Bash
1 2 (3.57%) Python
2 1 (1.79%) Google Apps Script
Qualifications
1 7 (12.50%) Security Cleared
2 4 (7.14%) SC Cleared
3 3 (5.36%) A+ Certification
3 3 (5.36%) Degree
4 2 (3.57%) ITIL Certification
5 1 (1.79%) AWS Certification
5 1 (1.79%) BPSS Clearance
5 1 (1.79%) ITIL Foundation Certificate
5 1 (1.79%) MCSE
5 1 (1.79%) Microsoft Certification
5 1 (1.79%) Network+ Certification
Quality Assurance & Compliance
1 10 (17.86%) SLA
System Software
1 26 (46.43%) Active Directory
2 1 (1.79%) vSphere
Systems Management
1 4 (7.14%) Microsoft Intune
2 2 (3.57%) SCCM
Vendors
1 33 (58.93%) Microsoft
2 12 (21.43%) ServiceNow
3 5 (8.93%) Citrix
4 3 (5.36%) Apple
5 2 (3.57%) Google
5 2 (3.57%) Okta
5 2 (3.57%) SAP
6 1 (1.79%) BeyondTrust
6 1 (1.79%) Cisco
6 1 (1.79%) Mitel
6 1 (1.79%) Progress
6 1 (1.79%) Remedy