Technical Support Contracts in the UK excluding London

Technical Support
UK > UK excluding London

The median Technical Support daily rate in the UK excluding London is £175 according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 270 405 407
Rank change year-on-year +135 +2 -19
Contract jobs requiring a Technical Support 120 49 99
As % of all contract jobs advertised in the UK excluding London 0.59% 0.21% 0.32%
As % of the Job Titles category 0.64% 0.22% 0.34%
Number of daily rates quoted 67 36 56
10th Percentile £142 £120 £153
25th Percentile £148 £145 £190
Median daily rate (50th Percentile) £175 £175 £250
Median % change year-on-year - -30.00% +25.00%
75th Percentile £245 £313 £319
90th Percentile £350 £375 £378
UK median daily rate £205 £211 £281
% change year-on-year -2.96% -24.89% +12.50%
Number of hourly rates quoted 18 6 8
10th Percentile £11.85 £14.63 £11.95
25th Percentile £12.50 £15.20 £13.38
Median hourly rate £15.85 £18.41 £16.63
Median % change year-on-year -13.88% +10.67% +33.04%
75th Percentile £23.75 £21.17 £21.63
90th Percentile - £31.52 £26.62
UK median hourly rate £17.45 £21.22 £18.76
% change year-on-year -17.77% +13.11% +47.25%

All Contract IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK excluding London with a recognized job title 18,803 21,973 29,325
% of contract IT jobs with a recognized job title 92.49% 94.37% 95.71%
Number of daily rates quoted 11,462 15,346 20,547
10th Percentile £213 £225 £203
25th Percentile £363 £400 £363
Median daily rate (50th Percentile) £490 £500 £475
Median % change year-on-year -2.00% +5.26% +11.76%
75th Percentile £595 £600 £575
90th Percentile £688 £688 £650
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.01%
Number of hourly rates quoted 2,259 1,127 1,467
10th Percentile £12.50 £13.41 £12.25
25th Percentile £15.75 £18.09 £14.25
Median hourly rate £40.00 £42.50 £20.00
Median % change year-on-year -5.88% +112.50% +5.26%
75th Percentile £61.60 £65.00 £44.28
90th Percentile £74.00 £75.00 £60.00
UK median hourly rate £37.18 £45.00 £23.91
% change year-on-year -17.38% +88.21% +6.27%

Technical Support
Job Vacancy Trend in the UK excluding London

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for Technical Support in the UK excluding London

Technical Support
Contractor Daily Rate Trend in the UK excluding London

3-month moving average daily rate quoted in jobs citing Technical Support in the UK excluding London.

Daily rate trend for Technical Support in the UK excluding London

Technical Support
Daily Rate Histogram in the UK excluding London

Daily rate distribution for jobs citing Technical Support in the UK excluding London over the 6 months to 14 May 2024.

Daily rate histogram for Technical Support in the UK excluding London

Technical Support
Contractor Hourly Rate Trend in the UK excluding London

3-month moving average hourly rates quoted in jobs citing Technical Support in the UK excluding London.

Hourly rate trend for Technical Support in the UK excluding London

Technical Support
Hourly Rate Histogram in the UK excluding London

Hourly rate distribution of jobs citing Technical Support in the UK excluding London over the 6 months to 14 May 2024.

Hourly rate histogram for Technical Support in the UK excluding London

Technical Support
Contract Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the UK excluding London region over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
South West +41 38 £165 -52.86% 20
Midlands +50 27 £225 +50.00% 32
South East +38 26 £150 -37.50% 38
East of England +31 22 £330 -9.59% 29
West Midlands +40 20 £225 +50.00% 21
East Midlands - 7 - - 11
North of England +11 4 £265 +51.43% 54
Scotland +33 2 £175 +40.00% 8
Yorkshire +18 2 £345 +137.11% 9
North West +17 2 £230 +31.43% 37
Northern Ireland +7 1 - - 1
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 14 May 2024, Technical Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the UK excluding London region featuring Technical Support in the job title.

1 46 (38.33%) Windows
1 46 (38.33%) Social Skills
2 44 (36.67%) ITIL
3 36 (30.00%) Problem-Solving
4 32 (26.67%) Security Cleared
5 31 (25.83%) Active Directory
6 28 (23.33%) Customer Service
7 23 (19.17%) Microsoft 365
7 23 (19.17%) SLA
8 20 (16.67%) SCCM
9 19 (15.83%) SC Cleared
9 19 (15.83%) Continuous Improvement
9 19 (15.83%) Analytical Skills
10 18 (15.00%) Degree
11 17 (14.17%) Microsoft
12 16 (13.33%) Microsoft Office
12 16 (13.33%) Line Management
13 15 (12.50%) LAN
13 15 (12.50%) TCP/IP
14 14 (11.67%) BPSS Clearance
15 13 (10.83%) Service Delivery
16 12 (10.00%) Telecoms
16 12 (10.00%) WAN
16 12 (10.00%) Coaching
16 12 (10.00%) Windows 10
17 10 (8.33%) Knowledge Management
17 10 (8.33%) Mac OS
18 9 (7.50%) Process Improvement
19 8 (6.67%) Mobile Device Management
19 8 (6.67%) SuccessFactors

Technical Support Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (5.00%) Microsoft Exchange
2 5 (4.17%) Moodle
2 5 (4.17%) WordPress
3 4 (3.33%) Apache
3 4 (3.33%) IIS
3 4 (3.33%) Tomcat
4 1 (0.83%) SharePoint
Applications
1 16 (13.33%) Microsoft Office
2 6 (5.00%) MS Visio
3 4 (3.33%) Microsoft Excel
Cloud Services
1 23 (19.17%) Microsoft 365
2 8 (6.67%) SuccessFactors
3 7 (5.83%) Azure
4 1 (0.83%) Entra ID
4 1 (0.83%) Power Platform
Communications & Networking
1 15 (12.50%) LAN
1 15 (12.50%) TCP/IP
2 12 (10.00%) WAN
3 7 (5.83%) Remote Desktop
4 5 (4.17%) Internet
5 4 (3.33%) DHCP
5 4 (3.33%) H.323
5 4 (3.33%) HTTP
6 3 (2.50%) DNS
6 3 (2.50%) Firewall
6 3 (2.50%) Wireless
7 1 (0.83%) SAN
Database & Business Intelligence
1 1 (0.83%) Power BI
1 1 (0.83%) Spatial Data
Development Applications
1 1 (0.83%) JIRA
General
1 46 (38.33%) Social Skills
2 19 (15.83%) Analytical Skills
3 12 (10.00%) Telecoms
4 7 (5.83%) Legal
4 7 (5.83%) Retail
5 6 (5.00%) Back Office
5 6 (5.00%) Organisational Skills
5 6 (5.00%) Police
5 6 (5.00%) Public Sector
6 4 (3.33%) Marketing
7 2 (1.67%) French Language
7 2 (1.67%) Spanish Language
8 1 (0.83%) Automotive
8 1 (0.83%) Documentation Skills
8 1 (0.83%) Finance
8 1 (0.83%) German Language
8 1 (0.83%) Influencing Skills
8 1 (0.83%) Italian Language
8 1 (0.83%) Portuguese Language
Miscellaneous
1 5 (4.17%) Learning Management System
2 4 (3.33%) AS400
2 4 (3.33%) IVR
2 4 (3.33%) Management Information System
2 4 (3.33%) Self-Motivation
3 3 (2.50%) Blog
4 2 (1.67%) Driving Licence
4 2 (1.67%) Renewable Energy
5 1 (0.83%) FMCG
5 1 (0.83%) Onboarding
5 1 (0.83%) Replication
Operating Systems
1 46 (38.33%) Windows
2 12 (10.00%) Windows 10
3 10 (8.33%) Mac OS
4 7 (5.83%) Android
5 4 (3.33%) Linux
5 4 (3.33%) Red Hat Enterprise Linux
5 4 (3.33%) Windows Server
6 3 (2.50%) Windows 7
6 3 (2.50%) Windows Server 2012
Processes & Methodologies
1 44 (36.67%) ITIL
2 36 (30.00%) Problem-Solving
3 28 (23.33%) Customer Service
4 19 (15.83%) Continuous Improvement
5 16 (13.33%) Line Management
6 13 (10.83%) Service Delivery
7 12 (10.00%) Coaching
8 10 (8.33%) Knowledge Management
9 9 (7.50%) Process Improvement
10 8 (6.67%) Mobile Device Management
11 7 (5.83%) Root Cause Analysis
11 7 (5.83%) Service Management
12 6 (5.00%) Batch Scheduling
12 6 (5.00%) Customer-Centricity
12 6 (5.00%) Infrastructure Monitoring
12 6 (5.00%) Problem Management
13 5 (4.17%) Web Development
14 4 (3.33%) Capacity Management
14 4 (3.33%) Change Management
14 4 (3.33%) WFM
Programming Languages
1 4 (3.33%) PowerShell
2 3 (2.50%) JavaScript
2 3 (2.50%) Python
3 2 (1.67%) SQL
Qualifications
1 32 (26.67%) Security Cleared
2 19 (15.83%) SC Cleared
3 18 (15.00%) Degree
4 14 (11.67%) BPSS Clearance
5 8 (6.67%) DV Cleared
6 4 (3.33%) Cisco Certification
7 2 (1.67%) A+ Certification
7 2 (1.67%) CCENT
7 2 (1.67%) MCP
8 1 (0.83%) DBS Check
8 1 (0.83%) ITIL Certification
Quality Assurance & Compliance
1 23 (19.17%) SLA
2 6 (5.00%) ISO/IEC 27001
System Software
1 31 (25.83%) Active Directory
2 6 (5.00%) VMware Infrastructure
3 5 (4.17%) Virtual Servers
4 3 (2.50%) BitLocker
5 1 (0.83%) Firmware
5 1 (0.83%) Hyper-V
5 1 (0.83%) Virtual Machines
Systems Management
1 20 (16.67%) SCCM
2 7 (5.83%) Microsoft Intune
3 1 (0.83%) SmoothWall
3 1 (0.83%) vCenter Server
Vendors
1 17 (14.17%) Microsoft
2 7 (5.83%) ServiceNow
3 6 (5.00%) BT
3 6 (5.00%) Cisco
3 6 (5.00%) HP
3 6 (5.00%) SAP
3 6 (5.00%) VMware
4 4 (3.33%) Avaya
4 4 (3.33%) Red Hat
4 4 (3.33%) Verint
5 1 (0.83%) Fujitsu
5 1 (0.83%) McAfee
5 1 (0.83%) Oracle