The table below looks at the statistics for the Technical Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 211 206 198
Rank change year-on-year
-5 -8
Contract jobs requiring a Technical Support 38 30 20
As % of all contract IT jobs located in the South East 0.41% 0.36% 0.26%
As % of the Job Titles category 0.45% 0.39% 0.28%
Number of daily rates quoted 15 19 8
Average daily rate
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£320 £191 £214
Average daily rate % change year-on-year
+67.32% -10.52%
90% offered a daily rate of more than £261 £115 £161
10% offered a daily rate of more than £450 £378 £341
UK excluding London average daily rate £300 £228 £220
% change year-on-year
+31.86% +3.40%
Number of hourly rates quoted 4 0 6
Average hourly rate £27.00 - £17.50
90% offered a hourly rate of more than £13.90 - £12.85
10% offered a hourly rate of more than £27.50 - £17.55
UK excluding London average hourly rate £13.25 £12.88 £17.50
% change year-on-year
+2.91% -26.42%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8378 7708 7024
As % of all contract IT jobs located in the South East 91.36% 91.51% 91.72%
Number of daily rates quoted 4519 4013 3379
Average daily rate £375 £363 £360
Average daily rate % change year-on-year
+3.44% +0.69%
90% offered a daily rate of more than £225 £223 £215
10% offered a daily rate of more than £513 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 398 452 616
Average hourly rate £16.21 £16.50 £18.00
Average hourly rate % change year-on-year
-1.78% -8.33%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £40.00 £38.55 £40.00
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

Technical Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South East

Technical Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South East region.

Technical Support Daily Rate Trend in the South East

Technical Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 28 January 2015.

Technical Support Daily Rate Histogram in the South East

Technical Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South East region.

Technical Support Hourly Rate Trend in the South East

Technical Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 28 January 2015.

Technical Support Hourly Rate Histogram in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the South East region over the 3 months to 28 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +14 17 £320 +113.33% 8
Berkshire +2 10 £438 +86.17% 17
Hampshire -20 3 £238 -62.00% 5
Oxfordshire - 3 - - 3
Kent -9 2 - - 1
West Sussex -17 2 £304 +164.13% 2
Buckinghamshire -16 1 £150 -50.00% 3
East Sussex - - - -
Middlesex - - - -
M4 Corridor - - - -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South East

For the 6 months to 28 January 2015, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 41 (47.67%) Windows
2 27 (31.40%) Microsoft
3 24 (27.91%) ITIL
4 22 (25.58%) Degree
5 17 (19.77%) Apple
6 16 (18.60%) Linux
7 15 (17.44%) SQL
8 14 (16.28%) MS Excel
9 12 (13.95%) Finance
10 11 (12.79%) Microsoft Certification
10 11 (12.79%) UNIX
11 9 (10.47%) SLA
11 9 (10.47%) Active Directory
12 8 (9.30%) Red Hat
12 8 (9.30%) SAN
12 8 (9.30%) Security Cleared
12 8 (9.30%) Red Hat Enterprise Linux
13 7 (8.14%) SC Cleared
13 7 (8.14%) Windows 7
13 7 (8.14%) Symantec
13 7 (8.14%) VMware
13 7 (8.14%) HP
13 7 (8.14%) Oracle
14 6 (6.98%) CRM
14 6 (6.98%) MS Exchange
14 6 (6.98%) Internet
14 6 (6.98%) Hyper-V
15 5 (5.81%) Intranet
15 5 (5.81%) Management Information System
15 5 (5.81%) .NET

Technical Support
Top Related IT Skills in the South East by Category

For the 6 months to 28 January 2015, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (6.98%) MS Exchange
2 3 (3.49%) SharePoint
2 3 (3.49%) Apache
3 2 (2.33%) CMS
3 2 (2.33%) Drupal
4 1 (1.16%) Exchange Server 2007
4 1 (1.16%) Lync
4 1 (1.16%) Exchange Server 2010
4 1 (1.16%) Tomcat
4 1 (1.16%) IBM Notes
Applications
1 14 (16.28%) MS Excel
2 3 (3.49%) MS Visio
2 3 (3.49%) MS Office
3 1 (1.16%) Spreadsheet
3 1 (1.16%) FrameMaker
Business Applications
1 3 (3.49%) Oracle Payables
1 3 (3.49%) Oracle Receivables
1 3 (3.49%) Oracle Assets
1 3 (3.49%) Oracle General Ledger
1 3 (3.49%) Oracle EBS R12
1 3 (3.49%) Oracle Financials
2 1 (1.16%) Dynamics AX
Cloud Services
1 1 (1.16%) Office 365
1 1 (1.16%) Microsoft Azure
Communications & Networking
1 8 (9.30%) SAN
2 6 (6.98%) Internet
3 5 (5.81%) Intranet
4 3 (3.49%) SSH
4 3 (3.49%) NAS
4 3 (3.49%) LAN
4 3 (3.49%) WAN
4 3 (3.49%) FTP
5 2 (2.33%) TCP/IP
5 2 (2.33%) Firewall
6 1 (1.16%) VLAN
6 1 (1.16%) Radio Access Network
6 1 (1.16%) 4G
6 1 (1.16%) Cisco ASA
6 1 (1.16%) LTE
6 1 (1.16%) 3G
6 1 (1.16%) BGP
6 1 (1.16%) MPLS
6 1 (1.16%) OSPF
6 1 (1.16%) Wireless
Database & Business Intelligence
1 3 (3.49%) Oracle BI Publisher
1 3 (3.49%) Data Warehouse
1 3 (3.49%) Oracle Reports
2 2 (2.33%) RDBMS
2 2 (2.33%) Relational Database
3 1 (1.16%) SQL Server Reporting Services
3 1 (1.16%) SQL Server Analysis Services
3 1 (1.16%) Oracle Database
3 1 (1.16%) SQL Server
3 1 (1.16%) DB2
3 1 (1.16%) MySQL
Development Applications
1 4 (4.65%) Team Foundation Server
2 3 (3.49%) Oracle Forms
General
1 12 (13.95%) Finance
2 4 (4.65%) Publishing
3 3 (3.49%) French Language
3 3 (3.49%) German Language
3 3 (3.49%) Banking
4 1 (1.16%) Marketing
4 1 (1.16%) Spanish Language
4 1 (1.16%) Advertising
4 1 (1.16%) Back Office
Libraries, Frameworks & Software Standards
1 5 (5.81%) .NET
2 3 (3.49%) WF
2 3 (3.49%) CSS
3 2 (2.33%) Web Services
3 2 (2.33%) HTML
3 2 (2.33%) CSS3
4 1 (1.16%) YAML
4 1 (1.16%) ASP.NET
Miscellaneous
1 5 (5.81%) Management Information System
2 4 (4.65%) Client/Server
3 3 (3.49%) CMDB
3 3 (3.49%) Clustering
4 2 (2.33%) Learning Management System
4 2 (2.33%) Analytical Skills
4 2 (2.33%) Enterprise Storage
4 2 (2.33%) Computer Science
4 2 (2.33%) Web 2.0
5 1 (1.16%) Fat Client
5 1 (1.16%) Video Conferencing
5 1 (1.16%) iSeries
5 1 (1.16%) Thin Client
5 1 (1.16%) HACMP
5 1 (1.16%) E-Learning
5 1 (1.16%) AS400
Operating Systems
1 41 (47.67%) Windows
2 16 (18.60%) Linux
3 11 (12.79%) UNIX
4 8 (9.30%) Red Hat Enterprise Linux
5 7 (8.14%) Windows 7
6 5 (5.81%) Solaris
7 2 (2.33%) AIX
7 2 (2.33%) Windows XP
7 2 (2.33%) Windows Server 2003
7 2 (2.33%) Mac OS X
7 2 (2.33%) Windows Server 2012
8 1 (1.16%) Windows 8
8 1 (1.16%) Windows Server 2008
8 1 (1.16%) CentOS
Processes & Methodologies
1 24 (27.91%) ITIL
2 6 (6.98%) CRM
3 4 (4.65%) Business Intelligence
3 4 (4.65%) CMMI
3 4 (4.65%) Service Delivery
3 4 (4.65%) Scrum
3 4 (4.65%) Configuration Management
3 4 (4.65%) Customer Engagement
3 4 (4.65%) Kanban
3 4 (4.65%) Agile Software Development
3 4 (4.65%) Incident Management
4 3 (3.49%) Technical Analysis
4 3 (3.49%) Project Management
5 2 (2.33%) ERP
5 2 (2.33%) Web Design
5 2 (2.33%) Data Protection
5 2 (2.33%) Time Management
5 2 (2.33%) Capacity Management
5 2 (2.33%) Business Development
6 1 (1.16%) Logistics
Programming Languages
1 15 (17.44%) SQL
2 5 (5.81%) C#
3 4 (4.65%) VB.NET
4 3 (3.49%) PL/SQL
4 3 (3.49%) Perl
5 1 (1.16%) X++
5 1 (1.16%) Ruby
5 1 (1.16%) Shell Script
5 1 (1.16%) Java
5 1 (1.16%) JavaScript
5 1 (1.16%) PHP
5 1 (1.16%) VB
Qualifications
1 22 (25.58%) Degree
2 11 (12.79%) Microsoft Certification
3 8 (9.30%) Security Cleared
4 7 (8.14%) SC Cleared
5 5 (5.81%) MCSE
6 4 (4.65%) MCP
7 3 (3.49%) MCITP
7 3 (3.49%) DV Cleared
8 2 (2.33%) A+ Certification
9 1 (1.16%) CCNA
9 1 (1.16%) Cisco Certification
Quality Assurance & Compliance
1 9 (10.47%) SLA
System Software
1 9 (10.47%) Active Directory
2 6 (6.98%) Hyper-V
3 3 (3.49%) Microsoft Virtual Server
3 3 (3.49%) VMware Infrastructure
4 2 (2.33%) Microsoft App-V
4 2 (2.33%) VMware ESX
5 1 (1.16%) VMware Server
5 1 (1.16%) VMware ESXi
5 1 (1.16%) XenApp
5 1 (1.16%) XenDesktop
5 1 (1.16%) Veritas Volume Manager
5 1 (1.16%) Veritas Cluster Server
Systems Management
1 3 (3.49%) SCOM
2 2 (2.33%) NetBackup
2 2 (2.33%) Backup Exec
2 2 (2.33%) Norton AntiVirus
2 2 (2.33%) SCCM
3 1 (1.16%) Opscode Chef
3 1 (1.16%) Tivoli Endpoint Manager
3 1 (1.16%) SCOrch
3 1 (1.16%) SCSM
3 1 (1.16%) Puppet
3 1 (1.16%) Tivoli
Vendors
1 27 (31.40%) Microsoft
2 17 (19.77%) Apple
3 8 (9.30%) Red Hat
4 7 (8.14%) Symantec
4 7 (8.14%) VMware
4 7 (8.14%) HP
4 7 (8.14%) Oracle
5 4 (4.65%) Sun
6 3 (3.49%) EMC
6 3 (3.49%) SAP
7 2 (2.33%) Citrix
7 2 (2.33%) Dell
7 2 (2.33%) Cisco
7 2 (2.33%) CommVault
7 2 (2.33%) Veeam
8 1 (1.16%) Fortinet
8 1 (1.16%) Huawei
8 1 (1.16%) LANDesk
8 1 (1.16%) Mitel
8 1 (1.16%) F5
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