The statistics below represent IT contracts advertised across the South East region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 10 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
10 Dec 2016
Same period 2015 Same period 2014
Technical Support
Rank 217 235 222
Rank change year-on-year
+18 -13
Contract jobs requiring a Technical Support 29 28 47
As % of all contract IT jobs located in the South East 0.37% 0.30% 0.48%
As % of the Job Titles category 0.40% 0.31% 0.51%
Number of daily rates quoted 7 16 11
Median daily rate £300 £375 £320
Median daily rate % change year-on-year
-20.00% +17.18%
90% offered a daily rate of more than £126 £200 £208
10% offered a daily rate of more than £400 £450 £450
UK excluding London median daily rate £318 £300 £265
% change year-on-year
+5.83% +13.42%
Number of hourly rates quoted 5 4 9
Median hourly rate £14.20 £15.00 £17.00
Median hourly rate % change year-on-year
-5.33% -11.76%
90% offered a hourly rate of more than £12.60 £12.30 £11.00
10% offered a hourly rate of more than £25.70 £22.60 £22.00
UK excluding London median hourly rate £13.85 £17.50 £15.63
% change year-on-year
-20.85% +12.00%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
7239 8931 9282
As % of all contract IT jobs located in the South East 93.53% 94.76% 93.99%
Number of daily rates quoted 4207 5169 5065
Median daily rate £400 £400 £375
Median daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £213 £260 £205
10% offered a daily rate of more than £538 £525 £515
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 420 506 510
Median hourly rate £15.00 £17.50 £16.16
Median hourly rate % change year-on-year
-14.28% +8.29%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.89 £47.50 £40.00
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

Technical Support
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the South East

Technical Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South East region.

Technical Support Daily Rate Trend in the South East

Technical Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 10 December 2016.

Technical Support Daily Rate Histogram in the South East

Technical Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South East region.

Technical Support Hourly Rate Trend in the South East

Technical Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 10 December 2016.

Technical Support Hourly Rate Histogram in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the South East region over the 3 months to 10 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +22 8 £135 -64.00% 4
Surrey +27 7 £113 - 3
Berkshire +3 6 £300 -33.33% 3
Oxfordshire -8 3 £400 - 1
Buckinghamshire +20 2 - - 3
Kent - 2 £238 -
Middlesex - 1 - -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 10 December 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Technical Support in the job title.

1 14 (31.11%) Windows
2 12 (26.67%) Microsoft
3 11 (24.44%) SQL
4 9 (20.00%) Linux
5 7 (15.56%) Service Management
5 7 (15.56%) Firewall
5 7 (15.56%) Active Directory
6 6 (13.33%) Windows 7
6 6 (13.33%) Cisco
6 6 (13.33%) Oracle
6 6 (13.33%) Telecoms
6 6 (13.33%) VMware
6 6 (13.33%) Maximo
7 5 (11.11%) Agile Software Development
7 5 (11.11%) NetCracker
7 5 (11.11%) Migration
7 5 (11.11%) Change Management
7 5 (11.11%) WebSphere Application Server
7 5 (11.11%) MS Office
7 5 (11.11%) MS Excel
7 5 (11.11%) IBM
7 5 (11.11%) Tivoli
7 5 (11.11%) 3G
7 5 (11.11%) Security Cleared
7 5 (11.11%) Billing
7 5 (11.11%) WebSphere
7 5 (11.11%) Comptel
7 5 (11.11%) 4G
7 5 (11.11%) High Availability
7 5 (11.11%) Office 365

Technical Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (11.11%) WebSphere
1 5 (11.11%) WebSphere Application Server
2 3 (6.67%) Oracle SOA Suite
3 2 (4.44%) MS Exchange
3 2 (4.44%) SharePoint
3 2 (4.44%) Skype for Business
4 1 (2.22%) Documentum
4 1 (2.22%) Exchange Server 2010
Applications
1 5 (11.11%) MS Excel
1 5 (11.11%) MS Office
Business Applications
1 6 (13.33%) Maximo
2 2 (4.44%) Infor CloudSuite
2 2 (4.44%) Infor CloudSuite Industrial (formerly SyteLine)
2 2 (4.44%) Infor CRM
2 2 (4.44%) Oracle BPM
3 1 (2.22%) Cognos Business Intelligence
3 1 (2.22%) Cognos Planning
3 1 (2.22%) Hyperion Planning
Cloud Services
1 5 (11.11%) IBM Cloud
1 5 (11.11%) Office 365
1 5 (11.11%) SoftLayer
2 3 (6.67%) Microsoft Azure
3 1 (2.22%) Amazon AWS
3 1 (2.22%) IaaS
3 1 (2.22%) PaaS
Communications & Networking
1 7 (15.56%) Firewall
2 5 (11.11%) 3G
2 5 (11.11%) 4G
3 4 (8.89%) DSLAM
3 4 (8.89%) GPON
3 4 (8.89%) GSM
3 4 (8.89%) LTE
3 4 (8.89%) Network Security
3 4 (8.89%) UMTS
4 3 (6.67%) SAN
4 3 (6.67%) TCP/IP
4 3 (6.67%) VoIP
4 3 (6.67%) VPN
5 2 (4.44%) DNS
6 1 (2.22%) DHCP
6 1 (2.22%) Internet
6 1 (2.22%) IP Telephony
6 1 (2.22%) WAN
6 1 (2.22%) Wi-Fi
6 1 (2.22%) Wireless
Database & Business Intelligence
1 4 (8.89%) Oracle Database
2 3 (6.67%) SQL Server
3 2 (4.44%) Hadoop
3 2 (4.44%) PostgreSQL
4 1 (2.22%) Essbase
4 1 (2.22%) GIS
4 1 (2.22%) Hyperion Smart View
4 1 (2.22%) Oracle Database 11g
4 1 (2.22%) SQL Server 2005
4 1 (2.22%) SQL Server 2008
Development Applications
1 3 (6.67%) Git (software)
1 3 (6.67%) JIRA
2 2 (4.44%) Jenkins
General
1 6 (13.33%) Telecoms
2 5 (11.11%) Billing
3 2 (4.44%) Finance
4 1 (2.22%) Back Office
4 1 (2.22%) Pharmaceutical
4 1 (2.22%) Retail
Libraries, Frameworks & Software Standards
1 2 (4.44%) ActiveMQ
2 1 (2.22%) .NET
2 1 (2.22%) CSS
2 1 (2.22%) CSS3
2 1 (2.22%) HTML
2 1 (2.22%) REST
2 1 (2.22%) Web Services
Miscellaneous
1 3 (6.67%) Data Centre
2 2 (4.44%) Analytical Skills
2 2 (4.44%) Management Information System
3 1 (2.22%) e-Learning
3 1 (2.22%) Fat Client
3 1 (2.22%) iPad
3 1 (2.22%) Learning Management System
3 1 (2.22%) NHS
3 1 (2.22%) Social Media
3 1 (2.22%) Thin Client
3 1 (2.22%) User Experience
3 1 (2.22%) Web 2.0
Operating Systems
1 14 (31.11%) Windows
2 9 (20.00%) Linux
3 6 (13.33%) Windows 7
4 4 (8.89%) Windows Server
5 3 (6.67%) Windows Server 2012
6 2 (4.44%) Apple iOS
6 2 (4.44%) Unix
6 2 (4.44%) Windows 10
6 2 (4.44%) Windows Server 2008
7 1 (2.22%) Mac OS X
7 1 (2.22%) Windows 8
7 1 (2.22%) Windows Server 2003
7 1 (2.22%) Windows XP
Processes & Methodologies
1 7 (15.56%) Service Management
2 5 (11.11%) Agile Software Development
2 5 (11.11%) Change Management
2 5 (11.11%) High Availability
2 5 (11.11%) Migration
3 4 (8.89%) Software Engineering
4 3 (6.67%) CRM
4 3 (6.67%) ITIL
4 3 (6.67%) Project Management
4 3 (6.67%) Risk Management
4 3 (6.67%) Service Delivery
4 3 (6.67%) SOA
5 2 (4.44%) Data Management
5 2 (4.44%) Data Migration
5 2 (4.44%) DevOps
5 2 (4.44%) ERP
5 2 (4.44%) Incident Management
5 2 (4.44%) PLM
5 2 (4.44%) Presales
6 1 (2.22%) Identity Access Management
Programming Languages
1 11 (24.44%) SQL
2 1 (2.22%) Bash Shell
2 1 (2.22%) C
2 1 (2.22%) C#
2 1 (2.22%) JavaScript
2 1 (2.22%) Perl
2 1 (2.22%) PL/SQL
2 1 (2.22%) PowerShell
2 1 (2.22%) Python
2 1 (2.22%) Ruby
Qualifications
1 5 (11.11%) Security Cleared
2 4 (8.89%) SC Cleared
3 3 (6.67%) Microsoft Certification
4 2 (4.44%) MCSA
4 2 (4.44%) MCSE
5 1 (2.22%) A+ Certification
5 1 (2.22%) DBS Check
5 1 (2.22%) Degree
5 1 (2.22%) MCDST
5 1 (2.22%) MCP
Quality Assurance & Compliance
1 1 (2.22%) Data Quality
1 1 (2.22%) SLA
System Software
1 7 (15.56%) Active Directory
2 4 (8.89%) VMware Infrastructure
3 3 (6.67%) vCloud
3 3 (6.67%) vSphere
4 1 (2.22%) BitLocker
4 1 (2.22%) Hyper-V
4 1 (2.22%) Microsoft App-V
4 1 (2.22%) Virtual Machines
4 1 (2.22%) VMware ESX
4 1 (2.22%) VMware ESXi
4 1 (2.22%) XenApp
4 1 (2.22%) XenDesktop
Systems Management
1 5 (11.11%) Tivoli
2 3 (6.67%) Puppet
3 2 (4.44%) Ambari
3 2 (4.44%) SCCM
3 2 (4.44%) ZABBIX
4 1 (2.22%) Ansible
4 1 (2.22%) Opscode Chef
4 1 (2.22%) Oracle Identity Management
4 1 (2.22%) SCOM
4 1 (2.22%) Symantec Endpoint Protection
Vendors
1 12 (26.67%) Microsoft
2 6 (13.33%) Cisco
2 6 (13.33%) Oracle
2 6 (13.33%) VMware
3 5 (11.11%) Comptel
3 5 (11.11%) IBM
3 5 (11.11%) NetCracker
4 2 (4.44%) Apple
4 2 (4.44%) Citrix
4 2 (4.44%) Infor
4 2 (4.44%) SAP
5 1 (2.22%) Avaya
5 1 (2.22%) CA
5 1 (2.22%) CheckPoint
5 1 (2.22%) Cognos
5 1 (2.22%) HP
5 1 (2.22%) Hyperion
5 1 (2.22%) Sophos
5 1 (2.22%) Symantec
5 1 (2.22%) Wyse