The statistics below represent IT contracts advertised across the South East region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Technical Support
Rank 247 233 217
Rank change year-on-year
-14 -16
Contract jobs requiring a Technical Support 18 42 42
As % of all contract IT jobs located in the South East 0.21% 0.43% 0.45%
As % of the Job Titles category 0.22% 0.45% 0.48%
Number of daily rates quoted 8 11 17
Median daily rate £262 £325 £230
Median daily rate % change year-on-year
-19.53% +41.30%
90% offered a daily rate of more than £159 £200 £212
10% offered a daily rate of more than £443 £425 £414
UK excluding London median daily rate £300 £295 £230
% change year-on-year
+1.69% +28.26%
Number of hourly rates quoted 2 8 14
Median hourly rate £20.25 £17.00 £28.75
Median hourly rate % change year-on-year
+19.11% -40.86%
90% offered a hourly rate of more than £14.45 £13.03 £13.05
10% offered a hourly rate of more than £26.05 £22.25 £32.50
UK excluding London median hourly rate £16.25 £16.75 £17.75
% change year-on-year
-2.98% -5.63%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8085 9312 8791
As % of all contract IT jobs located in the South East 93.98% 94.99% 94.55%
Number of daily rates quoted 4891 5575 4868
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £203
10% offered a daily rate of more than £525 £500 £495
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 359 439 429
Median hourly rate £21.50 £17.00 £16.50
Median hourly rate % change year-on-year
+26.47% +3.03%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £48.00 £40.00 £40.00
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Technical Support
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the South East

Technical Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South East region.

Technical Support Daily Rate Trend in the South East

Technical Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 27 August 2016.

Technical Support Daily Rate Histogram in the South East

Technical Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South East region.

Technical Support Hourly Rate Trend in the South East

Technical Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 27 August 2016.

Technical Support Hourly Rate Histogram in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the South East region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -3 5 £435 +97.72% 7
Berkshire -8 3 £225 -21.73% 4
Oxfordshire - 3 - - 5
Buckinghamshire +13 2 £175 - 2
Hampshire +1 2 £460 +30.96% 4
Middlesex - 2 £120 -
Kent - 1 - - 3
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 27 August 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Technical Support in the job title.

1 29 (61.70%) Windows
2 16 (34.04%) MS Excel
3 14 (29.79%) Linux
3 14 (29.79%) Windows Server
4 13 (27.66%) Active Directory
5 12 (25.53%) Microsoft
6 11 (23.40%) Oracle
7 10 (21.28%) SQL
7 10 (21.28%) MS Office
7 10 (21.28%) VMware
8 9 (19.15%) SharePoint
9 7 (14.89%) Security Cleared
9 7 (14.89%) Microsoft Azure
10 6 (12.77%) VMware Infrastructure
10 6 (12.77%) Windows Server 2008
10 6 (12.77%) SC Cleared
10 6 (12.77%) Unix
10 6 (12.77%) MS Exchange
10 6 (12.77%) Microsoft Certification
11 5 (10.64%) TCP/IP
11 5 (10.64%) DNS
11 5 (10.64%) CSS
11 5 (10.64%) PowerShell
11 5 (10.64%) Exchange Server 2010
11 5 (10.64%) Office 365
11 5 (10.64%) Windows Server 2012
12 4 (8.51%) MS PowerPoint
12 4 (8.51%) Degree
12 4 (8.51%) German Language
12 4 (8.51%) vSphere

Technical Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (19.15%) SharePoint
2 6 (12.77%) MS Exchange
3 5 (10.64%) Exchange Server 2010
4 4 (8.51%) WordPress
5 3 (6.38%) IIS
6 1 (2.13%) Documentum
6 1 (2.13%) Drupal
6 1 (2.13%) Exchange Server 2013
6 1 (2.13%) Jetty
6 1 (2.13%) Joomla!
6 1 (2.13%) SAS
6 1 (2.13%) SharePoint Server
6 1 (2.13%) Tomcat
6 1 (2.13%) WebSphere
Applications
1 16 (34.04%) MS Excel
2 10 (21.28%) MS Office
3 4 (8.51%) MS PowerPoint
Business Applications
1 1 (2.13%) Dynamics CRM
1 1 (2.13%) Hyperion Planning
1 1 (2.13%) Maximo
Cloud Services
1 7 (14.89%) Microsoft Azure
2 5 (10.64%) Office 365
3 2 (4.26%) IaaS
4 1 (2.13%) Amazon AWS
4 1 (2.13%) Azure Active Directory
4 1 (2.13%) PaaS
Communications & Networking
1 5 (10.64%) DNS
1 5 (10.64%) TCP/IP
2 4 (8.51%) DHCP
2 4 (8.51%) HTTP
2 4 (8.51%) Network Security
2 4 (8.51%) SAN
2 4 (8.51%) Skype
3 3 (6.38%) Internet
3 3 (6.38%) Intranet
3 3 (6.38%) VPN
4 2 (4.26%) BGP
4 2 (4.26%) Diameter Protocol
4 2 (4.26%) GPRS
4 2 (4.26%) IPsec
4 2 (4.26%) IPv6
4 2 (4.26%) Software-Defined Networking
4 2 (4.26%) SS7
4 2 (4.26%) UMTS
4 2 (4.26%) WCDMA
4 2 (4.26%) Wireless
Database & Business Intelligence
1 3 (6.38%) Oracle Database
2 2 (4.26%) RDBMS
2 2 (4.26%) Relational Database
2 2 (4.26%) SQL Server
3 1 (2.13%) DB2
3 1 (2.13%) Essbase
3 1 (2.13%) GIS
3 1 (2.13%) Hyperion Smart View
3 1 (2.13%) MS Access
3 1 (2.13%) Oracle Database 11g
3 1 (2.13%) PostgreSQL
3 1 (2.13%) PowerCenter
3 1 (2.13%) SAS Enterprise Guide
3 1 (2.13%) SQL Server 2005
3 1 (2.13%) SQL Server 2008
Development Applications
1 2 (4.26%) Visual Studio
2 1 (2.13%) Git (software)
General
1 4 (8.51%) German Language
2 3 (6.38%) Marketing
2 3 (6.38%) Telecoms
3 2 (4.26%) French Language
3 2 (4.26%) Italian Language
3 2 (4.26%) Spanish Language
4 1 (2.13%) Banking
4 1 (2.13%) Finance
4 1 (2.13%) Pharmaceutical
4 1 (2.13%) Retail
4 1 (2.13%) Retail Banking
Libraries, Frameworks & Software Standards
1 5 (10.64%) CSS
2 4 (8.51%) .NET
3 3 (6.38%) HTML
3 3 (6.38%) XML
4 2 (4.26%) .NET Framework
4 2 (4.26%) ASP.NET
4 2 (4.26%) ASP.NET MVC
4 2 (4.26%) DCOM
4 2 (4.26%) SAML
5 1 (2.13%) CSS3
5 1 (2.13%) Middleware
5 1 (2.13%) Node.js
5 1 (2.13%) OAuth2
5 1 (2.13%) Servlets
Miscellaneous
1 3 (6.38%) Analytical Skills
1 3 (6.38%) Data Centre
2 2 (4.26%) Clustering
2 2 (4.26%) Computer Science
2 2 (4.26%) Management Information System
2 2 (4.26%) Public Cloud
3 1 (2.13%) Client/Server
3 1 (2.13%) e-Learning
3 1 (2.13%) Learning Management System
3 1 (2.13%) NHS
3 1 (2.13%) PKI
3 1 (2.13%) Web 2.0
Operating Systems
1 29 (61.70%) Windows
2 14 (29.79%) Linux
2 14 (29.79%) Windows Server
3 6 (12.77%) Unix
3 6 (12.77%) Windows Server 2008
4 5 (10.64%) Windows Server 2012
5 4 (8.51%) Windows XP
6 3 (6.38%) Solaris
6 3 (6.38%) Windows 7
6 3 (6.38%) Windows 8
7 2 (4.26%) Red Hat Enterprise Linux
7 2 (4.26%) Ubuntu
7 2 (4.26%) Windows Server 2003
8 1 (2.13%) AIX
8 1 (2.13%) Android
8 1 (2.13%) Apple iOS
Processes & Methodologies
1 4 (8.51%) ITIL
2 3 (6.38%) Disaster Recovery
2 3 (6.38%) Problem Management
3 2 (4.26%) CRM
3 2 (4.26%) Incident Management
3 2 (4.26%) Load Balancing
3 2 (4.26%) Mentoring
3 2 (4.26%) Migration
3 2 (4.26%) MVC
3 2 (4.26%) Presales
3 2 (4.26%) Process Improvement
3 2 (4.26%) Service Delivery
3 2 (4.26%) Service Management
3 2 (4.26%) Software Testing
3 2 (4.26%) Workflow
4 1 (2.13%) B2B
4 1 (2.13%) B2C
4 1 (2.13%) EAM
4 1 (2.13%) Identity Access Management
4 1 (2.13%) Virtual Environments
Programming Languages
1 10 (21.28%) SQL
2 5 (10.64%) PowerShell
3 4 (8.51%) C#
3 4 (8.51%) VB
4 3 (6.38%) C
5 2 (4.26%) C++
5 2 (4.26%) Java
5 2 (4.26%) JavaScript
5 2 (4.26%) Python
5 2 (4.26%) Ruby
5 2 (4.26%) VB.NET
5 2 (4.26%) VB6
5 2 (4.26%) VBScript
6 1 (2.13%) Bash Shell
6 1 (2.13%) Perl
6 1 (2.13%) PHP
Qualifications
1 7 (14.89%) Security Cleared
2 6 (12.77%) Microsoft Certification
2 6 (12.77%) SC Cleared
3 4 (8.51%) Degree
3 4 (8.51%) MCSE
4 2 (4.26%) MCITP
4 2 (4.26%) MCSA
4 2 (4.26%) MCSD
5 1 (2.13%) CCNP
5 1 (2.13%) Cisco Certification
5 1 (2.13%) MCDST
5 1 (2.13%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (4.26%) Data Quality
System Software
1 13 (27.66%) Active Directory
2 6 (12.77%) VMware Infrastructure
3 4 (8.51%) Hyper-V
3 4 (8.51%) vSphere
4 3 (6.38%) vCloud
4 3 (6.38%) Virtual Machines
5 2 (4.26%) XenServer
6 1 (2.13%) Shibboleth
Systems Management
1 2 (4.26%) NetBackup
1 2 (4.26%) Netcool
1 2 (4.26%) OpenView Configuration Management
1 2 (4.26%) Systems Management Server (SMS)
2 1 (2.13%) Ansible
2 1 (2.13%) Opscode Chef
2 1 (2.13%) Oracle Identity Management
2 1 (2.13%) Puppet
2 1 (2.13%) SCCM
2 1 (2.13%) Tivoli
Vendors
1 12 (25.53%) Microsoft
2 11 (23.40%) Oracle
3 10 (21.28%) VMware
4 2 (4.26%) Cisco
4 2 (4.26%) Citrix
4 2 (4.26%) Intel Security
4 2 (4.26%) Red Hat
4 2 (4.26%) SAP
4 2 (4.26%) Sybase
4 2 (4.26%) Veritas
5 1 (2.13%) AppSense
5 1 (2.13%) CA
5 1 (2.13%) CheckPoint
5 1 (2.13%) EMC
5 1 (2.13%) HP
5 1 (2.13%) Huawei
5 1 (2.13%) Hyperion
5 1 (2.13%) Juniper
5 1 (2.13%) NetScout
5 1 (2.13%) Remedy