The statistics below represent IT contracts advertised across the South East region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Jul 2016
Same period 2015 Same period 2014
Technical Support
Rank 242 232 203
Rank change year-on-year
-10 -29
Contract jobs requiring a Technical Support 20 32 47
As % of all contract IT jobs located in the South East 0.23% 0.33% 0.52%
As % of the Job Titles category 0.24% 0.35% 0.55%
Number of daily rates quoted 7 13 20
Median daily rate £255 £210 £230
Median daily rate % change year-on-year
+21.42% -8.69%
90% offered a daily rate of more than £183 £120 £209
10% offered a daily rate of more than £435 £393 £304
UK excluding London median daily rate £300 £275 £225
% change year-on-year
+9.09% +22.22%
Number of hourly rates quoted 3 7 16
Median hourly rate £21.50 £16.50 £32.50
Median hourly rate % change year-on-year
+30.30% -49.23%
UK excluding London median hourly rate £19.50 £16.00 £19.73
% change year-on-year
+21.87% -18.91%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8330 9071 8556
As % of all contract IT jobs located in the South East 94.26% 94.74% 94.41%
Number of daily rates quoted 4964 5311 4624
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £210
10% offered a daily rate of more than £525 £500 £495
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 373 424 430
Median hourly rate £21.00 £16.14 £16.25
Median hourly rate % change year-on-year
+30.11% -0.67%
90% offered a hourly rate of more than £11.00 £11.50 £11.50
10% offered a hourly rate of more than £47.50 £41.44 £40.00
UK excluding London median hourly rate £16.50 £16.16 £16.10
% change year-on-year
+2.10% +0.37%

Technical Support
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the South East

Technical Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South East region.

Technical Support Daily Rate Trend in the South East

Technical Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 27 July 2016.

Technical Support Daily Rate Histogram in the South East

Technical Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South East region.

Technical Support Hourly Rate Trend in the South East

Technical Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 27 July 2016.

Technical Support Hourly Rate Histogram in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the South East region over the 3 months to 27 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +6 7 £225 +32.35% 11
Surrey -2 5 £435 +97.72% 8
Oxfordshire +11 3 - - 6
Buckinghamshire +11 2 £175 - 4
Hampshire -7 1 - - 1
Kent - 1 - - 2
Middlesex - 1 - -
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 27 July 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Technical Support in the job title.

1 49 (60.49%) Windows
2 27 (33.33%) Linux
2 27 (33.33%) Oracle
3 26 (32.10%) Windows Server
4 21 (25.93%) MS Excel
4 21 (25.93%) Microsoft
5 19 (23.46%) Active Directory
5 19 (23.46%) SQL
6 18 (22.22%) VMware
7 15 (18.52%) MS Office
7 15 (18.52%) Unix
7 15 (18.52%) Oracle Database
8 14 (17.28%) Telecoms
9 12 (14.81%) Solaris
9 12 (14.81%) SharePoint
10 11 (13.58%) SS7
10 11 (13.58%) Microsoft Certification
10 11 (13.58%) GPRS
10 11 (13.58%) WCDMA
10 11 (13.58%) UMTS
10 11 (13.58%) Sybase
10 11 (13.58%) Diameter Protocol
11 9 (11.11%) Windows Server 2008
11 9 (11.11%) CSS
11 9 (11.11%) MS Exchange
11 9 (11.11%) MCSE
11 9 (11.11%) Office 365
12 8 (9.88%) Exchange Server 2010
12 8 (9.88%) Windows Server 2012
12 8 (9.88%) Intranet

Technical Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (14.81%) SharePoint
2 9 (11.11%) MS Exchange
3 8 (9.88%) Exchange Server 2010
4 6 (7.41%) IIS
4 6 (7.41%) WordPress
5 5 (6.17%) SharePoint Server
6 4 (4.94%) Tomcat
7 3 (3.70%) Apache Solr
7 3 (3.70%) Exchange Server 2013
8 2 (2.47%) WebSphere
9 1 (1.23%) Drupal
9 1 (1.23%) Jetty
9 1 (1.23%) Joomla!
9 1 (1.23%) SAS
Applications
1 21 (25.93%) MS Excel
2 15 (18.52%) MS Office
3 4 (4.94%) MS PowerPoint
Business Applications
1 1 (1.23%) Dynamics CRM
1 1 (1.23%) Hi Portfolio
Cloud Services
1 9 (11.11%) Office 365
2 8 (9.88%) Microsoft Azure
3 4 (4.94%) Amazon AWS
4 3 (3.70%) Amazon EC2
5 2 (2.47%) IaaS
6 1 (1.23%) Azure Active Directory
6 1 (1.23%) PaaS
Communications & Networking
1 11 (13.58%) Diameter Protocol
1 11 (13.58%) GPRS
1 11 (13.58%) SS7
1 11 (13.58%) UMTS
1 11 (13.58%) WCDMA
2 8 (9.88%) Intranet
3 7 (8.64%) Skype
4 6 (7.41%) CDMA
4 6 (7.41%) DNS
4 6 (7.41%) GSM
5 5 (6.17%) Firewall
5 5 (6.17%) GGSN
5 5 (6.17%) NetScaler
5 5 (6.17%) SGSN
6 4 (4.94%) DHCP
6 4 (4.94%) Internet
6 4 (4.94%) LAN
6 4 (4.94%) TCP/IP
6 4 (4.94%) VPN
6 4 (4.94%) WAN
Database & Business Intelligence
1 15 (18.52%) Oracle Database
2 7 (8.64%) SQL Server
3 2 (2.47%) DB2
3 2 (2.47%) RDBMS
3 2 (2.47%) Relational Database
4 1 (1.23%) Big Data
4 1 (1.23%) BusinessObjects
4 1 (1.23%) Datazen
4 1 (1.23%) Hadoop
4 1 (1.23%) Microsoft Analysis Services
4 1 (1.23%) MS Access
4 1 (1.23%) Oracle Database 11g
4 1 (1.23%) PostgreSQL
4 1 (1.23%) PowerCenter
4 1 (1.23%) SAS Enterprise Guide
4 1 (1.23%) SQL Server 2005
4 1 (1.23%) SQL Server 2008
4 1 (1.23%) SQL Server Analysis Services
4 1 (1.23%) SQL Server Reporting Services
Development Applications
1 4 (4.94%) Git (software)
2 3 (3.70%) Subversion
3 2 (2.47%) Visual Studio
General
1 14 (17.28%) Telecoms
2 7 (8.64%) German Language
3 4 (4.94%) Finance
4 3 (3.70%) Banking
4 3 (3.70%) French Language
4 3 (3.70%) Marketing
5 2 (2.47%) Italian Language
5 2 (2.47%) Spanish Language
6 1 (1.23%) Back Office
6 1 (1.23%) Retail
6 1 (1.23%) Retail Banking
Libraries, Frameworks & Software Standards
1 9 (11.11%) CSS
2 6 (7.41%) HTML
3 5 (6.17%) .NET
4 4 (4.94%) XML
5 3 (3.70%) .NET Framework
5 3 (3.70%) Classic ASP
5 3 (3.70%) HTML5
6 2 (2.47%) ASP.NET
6 2 (2.47%) ASP.NET MVC
6 2 (2.47%) DCOM
6 2 (2.47%) SAML
7 1 (1.23%) ADO
7 1 (1.23%) ADO.NET
7 1 (1.23%) Entity Framework
7 1 (1.23%) Middleware
7 1 (1.23%) ODBC
7 1 (1.23%) OLE
7 1 (1.23%) OLE DB
7 1 (1.23%) Servlets
7 1 (1.23%) XML Schema
Miscellaneous
1 5 (6.17%) Computer Science
1 5 (6.17%) Data Centre
2 3 (3.70%) Analytical Skills
3 2 (2.47%) Clustering
3 2 (2.47%) Public Cloud
4 1 (1.23%) Client/Server
4 1 (1.23%) e-Learning
4 1 (1.23%) Inversion of Control
4 1 (1.23%) Learning Management System
4 1 (1.23%) Management Information System
4 1 (1.23%) NHS
4 1 (1.23%) PKI
4 1 (1.23%) Web 2.0
Operating Systems
1 49 (60.49%) Windows
2 27 (33.33%) Linux
3 26 (32.10%) Windows Server
4 15 (18.52%) Unix
5 12 (14.81%) Solaris
6 9 (11.11%) Windows Server 2008
7 8 (9.88%) Windows Server 2012
8 5 (6.17%) Red Hat Enterprise Linux
8 5 (6.17%) Windows Server 2003
9 4 (4.94%) Windows 7
9 4 (4.94%) Windows XP
10 3 (3.70%) Windows 8
11 2 (2.47%) AIX
11 2 (2.47%) Ubuntu
12 1 (1.23%) Android
12 1 (1.23%) Apple iOS
Processes & Methodologies
1 6 (7.41%) Mentoring
2 5 (6.17%) Change Management
2 5 (6.17%) Disaster Recovery
3 4 (4.94%) High Availability
3 4 (4.94%) ITIL
3 4 (4.94%) Migration
4 3 (3.70%) Business Intelligence
4 3 (3.70%) Capacity Planning
4 3 (3.70%) Load Balancing
4 3 (3.70%) Problem Management
5 2 (2.47%) Business Analysis
5 2 (2.47%) CRM
5 2 (2.47%) Incident Management
5 2 (2.47%) MVC
5 2 (2.47%) Process Improvement
5 2 (2.47%) SEO
5 2 (2.47%) Service Delivery
5 2 (2.47%) Service Management
5 2 (2.47%) Software Testing
5 2 (2.47%) Workflow
Programming Languages
1 19 (23.46%) SQL
2 8 (9.88%) PowerShell
3 6 (7.41%) Python
4 5 (6.17%) C#
4 5 (6.17%) JavaScript
4 5 (6.17%) Ruby
5 4 (4.94%) C
5 4 (4.94%) VB
6 3 (3.70%) C++
6 3 (3.70%) Java
6 3 (3.70%) VB.NET
7 2 (2.47%) VB6
7 2 (2.47%) VBScript
8 1 (1.23%) Bash Shell
8 1 (1.23%) Perl
8 1 (1.23%) PHP
8 1 (1.23%) R
8 1 (1.23%) Scala
8 1 (1.23%) T-SQL
Qualifications
1 11 (13.58%) Microsoft Certification
2 9 (11.11%) MCSE
3 7 (8.64%) Degree
4 6 (7.41%) Security Cleared
5 5 (6.17%) MCITP
5 5 (6.17%) SC Cleared
6 3 (3.70%) MCDST
6 3 (3.70%) MCSD
7 2 (2.47%) Cisco Certification
7 2 (2.47%) MCSA
8 1 (1.23%) CCNA
8 1 (1.23%) CCNP
8 1 (1.23%) MCP
8 1 (1.23%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (3.70%) SLA
2 1 (1.23%) Data Quality
System Software
1 19 (23.46%) Active Directory
2 8 (9.88%) VMware Infrastructure
3 6 (7.41%) vSphere
4 4 (4.94%) Hyper-V
5 3 (3.70%) Virtual Machines
5 3 (3.70%) VMware ESXi
6 2 (2.47%) vCloud
6 2 (2.47%) XenServer
7 1 (1.23%) Shibboleth
Systems Management
1 2 (2.47%) NetBackup
1 2 (2.47%) Netcool
1 2 (2.47%) OpenView Configuration Management
1 2 (2.47%) Systems Management Server (SMS)
1 2 (2.47%) Tivoli
2 1 (1.23%) Ansible
2 1 (1.23%) Opscode Chef
2 1 (1.23%) Oracle Identity Management
2 1 (1.23%) Puppet
2 1 (1.23%) SCCM
Vendors
1 27 (33.33%) Oracle
2 21 (25.93%) Microsoft
3 18 (22.22%) VMware
4 11 (13.58%) Sybase
5 7 (8.64%) F5
6 6 (7.41%) Cisco
7 5 (6.17%) Red Hat
8 4 (4.94%) Huawei
8 4 (4.94%) Juniper
9 3 (3.70%) Citrix
9 3 (3.70%) Google
10 2 (2.47%) Guidewire
10 2 (2.47%) Intel Security
10 2 (2.47%) Remedy
10 2 (2.47%) SAP
10 2 (2.47%) Thunderhead
10 2 (2.47%) Veritas
11 1 (1.23%) AppSense
11 1 (1.23%) CheckPoint
11 1 (1.23%) NetScout