The table below looks at the statistics for the Technical Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Technical Support
Rank 210 199 198
Rank change year-on-year
-11 -1
Contract jobs requiring a Technical Support 48 36 34
As % of all contract IT jobs located in the South East 0.49% 0.43% 0.40%
As % of the Job Titles category 0.53% 0.47% 0.43%
Number of daily rates quoted 11 26 14
Average daily rate
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£320 £250 £203
Average daily rate % change year-on-year
+28.00% +23.45%
90% offered a daily rate of more than £210 £162 £140
10% offered a daily rate of more than £450 £410 £334
UK excluding London average daily rate £265 £240 £230
% change year-on-year
+10.41% +4.34%
Number of hourly rates quoted 11 4 9
Average hourly rate £15.50 £14.00 £17.50
Average hourly rate % change year-on-year
+10.71% -20.00%
UK excluding London average hourly rate £15.63 £13.50 £16.16
% change year-on-year
+15.74% -16.46%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8997 7725 7969
As % of all contract IT jobs located in the South East 91.57% 92.51% 92.86%
Number of daily rates quoted 4977 4137 3785
Average daily rate £375 £363 £361
Average daily rate % change year-on-year
+3.44% +0.55%
90% offered a daily rate of more than £218 £220 £213
10% offered a daily rate of more than £513 £500 £495
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 494 465 631
Average hourly rate £15.00 £14.50 £17.50
Average hourly rate % change year-on-year
+3.44% -17.14%
90% offered a hourly rate of more than £10.61 £11.00 £11.00
10% offered a hourly rate of more than £41.50 £36.50 £41.00
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

Technical Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South East

Technical Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South East region.

Technical Support Daily Rate Trend in the South East

Technical Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 27 November 2014.

Technical Support Daily Rate Histogram in the South East

Technical Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South East region.

Technical Support Hourly Rate Trend in the South East

Technical Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 27 November 2014.

Technical Support Hourly Rate Histogram in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the South East region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +5 24 £320 +42.22% 8
Hampshire -23 10 £384 -38.60% 3
Berkshire -6 8 £358 -4.66% 18
Buckinghamshire -9 4 - - 5
West Sussex -3 2 £253 +140.47% 5
M4 Corridor - - - -
East Sussex - - - -
Kent - - - - 4
Oxfordshire - - - - 2
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South East

For the 6 months to 27 November 2014, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 44 (48.89%) Windows
2 27 (30.00%) Microsoft
3 21 (23.33%) ITIL
4 17 (18.89%) SQL
5 15 (16.67%) Active Directory
5 15 (16.67%) MS Excel
6 14 (15.56%) Degree
7 13 (14.44%) Linux
7 13 (14.44%) Microsoft Certification
8 12 (13.33%) .NET
8 12 (13.33%) CRM
9 11 (12.22%) SLA
9 11 (12.22%) Apple
9 11 (12.22%) Security Cleared
9 11 (12.22%) Windows 7
10 10 (11.11%) SC Cleared
10 10 (11.11%) Finance
10 10 (11.11%) VMware
10 10 (11.11%) HP
10 10 (11.11%) VB.NET
11 8 (8.89%) Symantec
11 8 (8.89%) IIS
11 8 (8.89%) VB
11 8 (8.89%) C#
11 8 (8.89%) UNIX
11 8 (8.89%) SQL Server
12 7 (7.78%) ASP.NET
12 7 (7.78%) MCSE
12 7 (7.78%) HTML
12 7 (7.78%) Java

Technical Support
Top Related IT Skills in the South East by Category

For the 6 months to 27 November 2014, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (8.89%) IIS
2 6 (6.67%) Documentum
3 5 (5.56%) MS Exchange
4 2 (2.22%) Exchange Server 2007
4 2 (2.22%) Drupal
4 2 (2.22%) CMS
4 2 (2.22%) Apache
4 2 (2.22%) Exchange Server 2010
5 1 (1.11%) Exchange Server 2013
5 1 (1.11%) SharePoint
Applications
1 15 (16.67%) MS Excel
2 5 (5.56%) MS Visio
3 4 (4.44%) MS Office
4 1 (1.11%) FrameMaker
4 1 (1.11%) Spreadsheet
Business Applications
1 4 (4.44%) Oracle EBS R12
1 4 (4.44%) Oracle General Ledger
1 4 (4.44%) Oracle Financials
1 4 (4.44%) Oracle Payables
1 4 (4.44%) Oracle Receivables
1 4 (4.44%) Oracle Assets
2 1 (1.11%) Oracle E-Business Tax
2 1 (1.11%) Oracle Cash Management
2 1 (1.11%) Oracle 11i
2 1 (1.11%) Oracle EBS
2 1 (1.11%) Oracle Applications
2 1 (1.11%) Academy Housing
Communications & Networking
1 6 (6.67%) SAN
2 5 (5.56%) WAN
2 5 (5.56%) Internet
3 4 (4.44%) LAN
4 2 (2.22%) Firewall
4 2 (2.22%) HTTPS
4 2 (2.22%) DHCP
4 2 (2.22%) TCP/IP
5 1 (1.11%) 4G
5 1 (1.11%) VoIP
5 1 (1.11%) ATM
5 1 (1.11%) VPN
5 1 (1.11%) DNS
5 1 (1.11%) MPLS
5 1 (1.11%) OSPF
5 1 (1.11%) BGP
5 1 (1.11%) 3G
5 1 (1.11%) Wireless
5 1 (1.11%) VLAN
5 1 (1.11%) Radio Access Network
Database & Business Intelligence
1 8 (8.89%) SQL Server
2 7 (7.78%) SQL Server 2000
3 4 (4.44%) DTS
4 3 (3.33%) Oracle BI Publisher
4 3 (3.33%) Oracle Reports
5 2 (2.22%) PowerCenter
5 2 (2.22%) Data Warehouse
6 1 (1.11%) SQL Server 2012
6 1 (1.11%) MySQL
6 1 (1.11%) DB2
6 1 (1.11%) SQL Server 2005
6 1 (1.11%) SQL Server 2008
Development Applications
1 3 (3.33%) Visual Studio
1 3 (3.33%) Oracle Forms
2 2 (2.22%) Team Foundation Server
General
1 10 (11.11%) Finance
2 3 (3.33%) Publishing
2 3 (3.33%) French Language
2 3 (3.33%) German Language
3 2 (2.22%) Spanish Language
3 2 (2.22%) Banking
3 2 (2.22%) Back Office
4 1 (1.11%) Retail
4 1 (1.11%) Marketing
Libraries, Frameworks & Software Standards
1 12 (13.33%) .NET
2 7 (7.78%) ASP.NET
2 7 (7.78%) HTML
3 6 (6.67%) XML
3 6 (6.67%) COM+
4 3 (3.33%) WF
5 2 (2.22%) CSS
5 2 (2.22%) Web Services
6 1 (1.11%) Spring
6 1 (1.11%) YAML
6 1 (1.11%) Spring MVC
Miscellaneous
1 7 (7.78%) AS400
1 7 (7.78%) iSeries
2 3 (3.33%) Clustering
2 3 (3.33%) Management Information System
2 3 (3.33%) CMDB
3 2 (2.22%) EPoS
3 2 (2.22%) Analytical Skills
4 1 (1.11%) Blackberry
4 1 (1.11%) Chip and PIN
4 1 (1.11%) Thin Client
4 1 (1.11%) HACMP
4 1 (1.11%) Mainframe
4 1 (1.11%) iPad
4 1 (1.11%) Fat Client
Operating Systems
1 44 (48.89%) Windows
2 13 (14.44%) Linux
3 11 (12.22%) Windows 7
4 8 (8.89%) UNIX
5 6 (6.67%) Red Hat Enterprise Linux
5 6 (6.67%) Windows Server 2003
6 3 (3.33%) Windows 8
6 3 (3.33%) Windows Server 2012
6 3 (3.33%) Windows XP
6 3 (3.33%) Windows Server 2008
7 2 (2.22%) Mac OS X
7 2 (2.22%) AIX
8 1 (1.11%) Solaris
8 1 (1.11%) CentOS
Processes & Methodologies
1 21 (23.33%) ITIL
2 12 (13.33%) CRM
3 7 (7.78%) ERP
4 6 (6.67%) Configuration Management
4 6 (6.67%) Business Intelligence
5 4 (4.44%) Incident Management
5 4 (4.44%) Service Delivery
6 3 (3.33%) Performance Analysis
6 3 (3.33%) Technical Analysis
6 3 (3.33%) Project Management
6 3 (3.33%) Migration
7 2 (2.22%) Web Development
7 2 (2.22%) Kanban
7 2 (2.22%) Customer Engagement
7 2 (2.22%) Data Protection
7 2 (2.22%) Agile Software Development
7 2 (2.22%) CMMI
7 2 (2.22%) Scrum
8 1 (1.11%) Infrastructure Management
8 1 (1.11%) Build Automation
Programming Languages
1 17 (18.89%) SQL
2 10 (11.11%) VB.NET
3 8 (8.89%) VB
3 8 (8.89%) C#
4 7 (7.78%) Java
4 7 (7.78%) VB6
5 5 (5.56%) VBScript
6 4 (4.44%) PL/SQL
7 3 (3.33%) JavaScript
8 2 (2.22%) Perl
9 1 (1.11%) PHP
9 1 (1.11%) Shell Script
9 1 (1.11%) Ruby
9 1 (1.11%) PowerShell
Qualifications
1 14 (15.56%) Degree
2 13 (14.44%) Microsoft Certification
3 11 (12.22%) Security Cleared
4 10 (11.11%) SC Cleared
5 7 (7.78%) MCSE
6 5 (5.56%) MCP
6 5 (5.56%) DV Cleared
7 2 (2.22%) MCITP
7 2 (2.22%) A+ Certification
8 1 (1.11%) CCNA
8 1 (1.11%) Cisco Certification
Quality Assurance & Compliance
1 11 (12.22%) SLA
2 1 (1.11%) Sarbanes-Oxley
System Software
1 15 (16.67%) Active Directory
2 6 (6.67%) Hyper-V
3 3 (3.33%) XenApp
3 3 (3.33%) VMware Infrastructure
4 2 (2.22%) XenDesktop
4 2 (2.22%) VMware ESX
5 1 (1.11%) Firmware
5 1 (1.11%) vSphere
5 1 (1.11%) VMware ESXi
5 1 (1.11%) Veritas Volume Manager
5 1 (1.11%) Veritas Cluster Server
5 1 (1.11%) VMware Server
Systems Management
1 4 (4.44%) SCCM
2 3 (3.33%) SCOM
3 2 (2.22%) Backup Exec
4 1 (1.11%) SCOrch
4 1 (1.11%) SCSM
4 1 (1.11%) Opscode Chef
4 1 (1.11%) Tivoli Endpoint Manager
4 1 (1.11%) Norton AntiVirus
4 1 (1.11%) Tivoli
4 1 (1.11%) McAfee ePO
4 1 (1.11%) Puppet
4 1 (1.11%) WSUS
Vendors
1 27 (30.00%) Microsoft
2 11 (12.22%) Apple
3 10 (11.11%) VMware
3 10 (11.11%) HP
4 8 (8.89%) Symantec
5 6 (6.67%) Red Hat
6 4 (4.44%) Citrix
6 4 (4.44%) Oracle
7 3 (3.33%) EMC
8 2 (2.22%) Veeam
8 2 (2.22%) CommVault
8 2 (2.22%) Informatica
8 2 (2.22%) Dell
8 2 (2.22%) Cisco
8 2 (2.22%) IBM
9 1 (1.11%) SAP
9 1 (1.11%) Cognos
9 1 (1.11%) Unisys
9 1 (1.11%) Adobe
9 1 (1.11%) Nortel
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