The table below looks at the statistics for the Technical Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Technical Support
Rank 212 229 207
Rank change year-on-year
+17 -22
Contract jobs requiring a Technical Support 34 34 36
As % of all contract IT jobs located in the South East 0.40% 0.36% 0.42%
As % of the Job Titles category 0.42% 0.38% 0.45%
Number of daily rates quoted 21 13 24
Average daily rate £300 £425 £220
Average daily rate % change year-on-year
-29.41% +93.18%
90% offered a daily rate of more than £130 £249 £115
10% offered a daily rate of more than £468 £450 £350
UK excluding London average daily rate £300 £285 £220
% change year-on-year
+5.26% +29.54%
Number of hourly rates quoted 4 4 0
Average hourly rate £12.00 £27.00 -
Average hourly rate % change year-on-year
-55.55% -
UK excluding London average hourly rate £12.50 £13.25 £14.00
% change year-on-year
-5.66% -5.35%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8053 8945 7991
As % of all contract IT jobs located in the South East 94.06% 93.74% 93.40%
Number of daily rates quoted 4857 4786 4155
Average daily rate £385 £375 £365
Average daily rate % change year-on-year
+2.66% +2.73%
90% offered a daily rate of more than £240 £225 £220
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 407 436 470
Average hourly rate £17.50 £17.40 £16.50
Average hourly rate % change year-on-year
+0.57% +5.45%
90% offered a hourly rate of more than £11.50 £11.00 £11.72
10% offered a hourly rate of more than £55.00 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Technical Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South East

Technical Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South East region.

Technical Support Daily Rate Trend in the South East

Technical Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 10 February 2016.

Technical Support Daily Rate Histogram in the South East

Technical Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South East region.

Technical Support Hourly Rate Trend in the South East

Technical Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 10 February 2016.

Technical Support Hourly Rate Histogram in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the South East region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +13 15 £380 -13.14% 11
West Sussex +13 8 £215 -29.21% 7
Hampshire +8 5 £306 +28.84% 4
Oxfordshire +4 2 £238 - 7
M4 Corridor - 2 £230 -
Buckinghamshire +12 1 - - 3
East Sussex - 1 £468 -
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South East

For the 6 months to 10 February 2016, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 39 (58.21%) Windows
2 22 (32.84%) Microsoft
3 15 (22.39%) Oracle
3 15 (22.39%) Windows Server
4 13 (19.40%) Telecoms
4 13 (19.40%) Active Directory
5 12 (17.91%) SQL
5 12 (17.91%) Linux
6 11 (16.42%) Unix
7 10 (14.93%) MS Office
7 10 (14.93%) MS Excel
7 10 (14.93%) Office 365
8 9 (13.43%) VMware
9 8 (11.94%) SS7
9 8 (11.94%) SLA
9 8 (11.94%) Security Cleared
9 8 (11.94%) Diameter Protocol
10 7 (10.45%) Oracle Database
10 7 (10.45%) UMTS
10 7 (10.45%) DNS
10 7 (10.45%) Solaris
10 7 (10.45%) GPRS
10 7 (10.45%) WCDMA
10 7 (10.45%) Sybase
10 7 (10.45%) Business Intelligence
11 6 (8.96%) Microsoft Certification
11 6 (8.96%) SQL Server
11 6 (8.96%) ITIL
11 6 (8.96%) GSM
11 6 (8.96%) CDMA

Technical Support
Top Related IT Skills in the South East by Category

For the 6 months to 10 February 2016, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.97%) MS Exchange
2 3 (4.48%) SharePoint Server
3 2 (2.99%) WebSphere
4 1 (1.49%) Apache
4 1 (1.49%) Exchange Server 2010
4 1 (1.49%) Exchange Server 2013
4 1 (1.49%) IBM HTTP Server
4 1 (1.49%) IIS
4 1 (1.49%) JBoss
4 1 (1.49%) SharePoint
4 1 (1.49%) Tomcat
4 1 (1.49%) WildFly
Applications
1 10 (14.93%) MS Excel
1 10 (14.93%) MS Office
2 1 (1.49%) Acrobat
2 1 (1.49%) MS PowerPoint
2 1 (1.49%) MS Visio
2 1 (1.49%) PaintShop Pro
Business Applications
1 1 (1.49%) AWD
Cloud Services
1 10 (14.93%) Office 365
2 3 (4.48%) Microsoft Azure
3 2 (2.99%) Amazon AWS
4 1 (1.49%) Azure Active Directory
4 1 (1.49%) SaaS
Communications & Networking
1 8 (11.94%) Diameter Protocol
1 8 (11.94%) SS7
2 7 (10.45%) DNS
2 7 (10.45%) GPRS
2 7 (10.45%) UMTS
2 7 (10.45%) WCDMA
3 6 (8.96%) CDMA
3 6 (8.96%) GSM
4 4 (5.97%) DHCP
4 4 (5.97%) LAN
5 3 (4.48%) H.323
5 3 (4.48%) MGCP
5 3 (4.48%) NGN
5 3 (4.48%) Skype
5 3 (4.48%) VoIP
5 3 (4.48%) Wireless
6 2 (2.99%) GGSN
6 2 (2.99%) NetScaler
6 2 (2.99%) SGSN
6 2 (2.99%) WAN
Database & Business Intelligence
1 7 (10.45%) Oracle Database
2 6 (8.96%) SQL Server
3 4 (5.97%) BusinessObjects
4 3 (4.48%) Big Data
4 3 (4.48%) Hadoop
4 3 (4.48%) Relational Database
5 2 (2.99%) Data Warehouse
5 2 (2.99%) DB2
5 2 (2.99%) SQL Server Analysis Services
5 2 (2.99%) SQL Server Reporting Services
6 1 (1.49%) Datazen
6 1 (1.49%) Microsoft Analysis Services
6 1 (1.49%) MySQL
6 1 (1.49%) SQL Server Integration Services
Development Applications
1 1 (1.49%) Visual Studio
General
1 13 (19.40%) Telecoms
2 3 (4.48%) Finance
2 3 (4.48%) German Language
3 2 (2.99%) Banking
3 2 (2.99%) French Language
4 1 (1.49%) Advertising
4 1 (1.49%) Dutch Language
4 1 (1.49%) Local Government
4 1 (1.49%) Military
4 1 (1.49%) Retail
Libraries, Frameworks & Software Standards
1 3 (4.48%) XML
2 2 (2.99%) .NET
2 2 (2.99%) CSS
3 1 (1.49%) .NET Framework
3 1 (1.49%) ADO
3 1 (1.49%) ADO.NET
3 1 (1.49%) Ajax
3 1 (1.49%) Autofac
3 1 (1.49%) Castle Windsor
3 1 (1.49%) Entity Framework
3 1 (1.49%) HTML
3 1 (1.49%) J2EE
3 1 (1.49%) ODBC
3 1 (1.49%) OLE
3 1 (1.49%) OLE DB
3 1 (1.49%) SAML
3 1 (1.49%) Unity DI Container
3 1 (1.49%) Web Services
3 1 (1.49%) XML Schema
Miscellaneous
1 5 (7.46%) Analytical Skills
1 5 (7.46%) Computer Science
2 3 (4.48%) AS400
2 3 (4.48%) Data Centre
3 2 (2.99%) Client/Server
3 2 (2.99%) Public Cloud
3 2 (2.99%) Replication
4 1 (1.49%) Clustering
4 1 (1.49%) Enterprise Cloud
4 1 (1.49%) Enterprise Storage
4 1 (1.49%) Inversion of Control
4 1 (1.49%) iSeries
4 1 (1.49%) NHS
Operating Systems
1 39 (58.21%) Windows
2 15 (22.39%) Windows Server
3 12 (17.91%) Linux
4 11 (16.42%) Unix
5 7 (10.45%) Solaris
6 6 (8.96%) Windows 7
6 6 (8.96%) Windows Server 2008
7 5 (7.46%) Windows 8
8 4 (5.97%) Oracle Linux
8 4 (5.97%) Windows Server 2003
8 4 (5.97%) Windows Server 2012
8 4 (5.97%) Windows Vista
9 3 (4.48%) Mac OS X
10 2 (2.99%) Windows XP
11 1 (1.49%) AIX
11 1 (1.49%) Windows 2000
11 1 (1.49%) Windows NT
Processes & Methodologies
1 7 (10.45%) Business Intelligence
2 6 (8.96%) ITIL
3 4 (5.97%) Mentoring
3 4 (5.97%) Migration
4 3 (4.48%) Agile Software Development
4 3 (4.48%) ITSM
4 3 (4.48%) Test Scripting
5 2 (2.99%) Analytics
5 2 (2.99%) Application Discovery
5 2 (2.99%) Business Analysis
5 2 (2.99%) Change Management
5 2 (2.99%) Data Migration
5 2 (2.99%) Disaster Recovery
5 2 (2.99%) High Availability
5 2 (2.99%) Performance Tuning
5 2 (2.99%) Project Management
5 2 (2.99%) Service Management
5 2 (2.99%) Time Management
5 2 (2.99%) Use Case
6 1 (1.49%) SDLC
Programming Languages
1 12 (17.91%) SQL
2 5 (7.46%) PowerShell
3 3 (4.48%) C
3 3 (4.48%) C++
3 3 (4.48%) Python
4 2 (2.99%) C#
4 2 (2.99%) Java
4 2 (2.99%) Ruby
4 2 (2.99%) VB.NET
5 1 (1.49%) JavaScript
5 1 (1.49%) R
5 1 (1.49%) Scala
5 1 (1.49%) Shell Script
5 1 (1.49%) T-SQL
5 1 (1.49%) VB
5 1 (1.49%) VB6
5 1 (1.49%) VC++
Qualifications
1 8 (11.94%) Security Cleared
2 6 (8.96%) MCSE
2 6 (8.96%) Microsoft Certification
3 5 (7.46%) Degree
3 5 (7.46%) MCITP
3 5 (7.46%) SC Cleared
4 4 (5.97%) MCDST
5 2 (2.99%) DV Cleared
6 1 (1.49%) CEH
6 1 (1.49%) CISSP
6 1 (1.49%) DBS Check
6 1 (1.49%) ITIL Foundation Certificate
6 1 (1.49%) MCP
6 1 (1.49%) MCSD
6 1 (1.49%) SANS
Quality Assurance & Compliance
1 8 (11.94%) SLA
2 1 (1.49%) QA
System Software
1 13 (19.40%) Active Directory
2 5 (7.46%) vSphere
3 4 (5.97%) VMware Infrastructure
4 3 (4.48%) Hyper-V
4 3 (4.48%) VMware ESXi
5 1 (1.49%) KVM
5 1 (1.49%) UAG
5 1 (1.49%) XenApp
5 1 (1.49%) XenServer
Systems Management
1 2 (2.99%) Tivoli Storage Manager
2 1 (1.49%) Endace
2 1 (1.49%) Forefront Identity Manager
2 1 (1.49%) OVSD
2 1 (1.49%) WSUS
Vendors
1 22 (32.84%) Microsoft
2 15 (22.39%) Oracle
3 9 (13.43%) VMware
4 7 (10.45%) Sybase
5 3 (4.48%) Cisco
5 3 (4.48%) F5
6 2 (2.99%) Apple
6 2 (2.99%) Guidewire
6 2 (2.99%) HP
6 2 (2.99%) IBM
6 2 (2.99%) Juniper
6 2 (2.99%) PeopleSoft
6 2 (2.99%) Thunderhead
6 2 (2.99%) webMethods
7 1 (1.49%) Adobe
7 1 (1.49%) Citrix
7 1 (1.49%) LogRhythm
7 1 (1.49%) NetApp
7 1 (1.49%) Red Hat
7 1 (1.49%) Remedy
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