The statistics below represent IT contracts advertised across the South East region that had Technical Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Technical Support
Rank 251 238 201
Rank change year-on-year
-13 -37
Contract jobs requiring a Technical Support 18 24 44
As % of all contract IT jobs located in the South East 0.20% 0.26% 0.49%
As % of the Job Titles category 0.21% 0.27% 0.52%
Number of daily rates quoted 9 12 22
Median daily rate £288 £200 £253
Median daily rate % change year-on-year
+43.75% -20.79%
90% offered a daily rate of more than £165 £123 £179
10% offered a daily rate of more than £380 £372 £333
UK excluding London median daily rate £255 £250 £219
% change year-on-year
+2.00% +14.28%
Number of hourly rates quoted 3 4 12
Median hourly rate £17.50 £16.25 £32.50
Median hourly rate % change year-on-year
+7.69% -50.00%
UK excluding London median hourly rate £17.50 £14.00 £22.00
% change year-on-year
+25.00% -36.36%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8507 8823 8526
As % of all contract IT jobs located in the South East 94.76% 94.98% 94.82%
Number of daily rates quoted 5075 5046 4617
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £210
10% offered a daily rate of more than £525 £500 £490
UK excluding London median daily rate £400 £370 £350
% change year-on-year
+8.10% +5.71%
Number of hourly rates quoted 384 418 441
Median hourly rate £19.00 £16.50 £17.00
Median hourly rate % change year-on-year
+15.15% -2.94%
90% offered a hourly rate of more than £11.00 £11.75 £11.50
10% offered a hourly rate of more than £46.00 £40.00 £45.00
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

Technical Support
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Technical Support in the job title.

Technical Support Jobs Demand Trend in the South East

Technical Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South East region.

Technical Support Daily Rate Trend in the South East

Technical Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 28 June 2016.

Technical Support Daily Rate Histogram in the South East

Technical Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South East region.

Technical Support Hourly Rate Trend in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the South East region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire -3 8 £337 +97.94% 5
Buckinghamshire +13 3 £288 - 5
Oxfordshire +9 2 - - 4
Surrey -7 2 £255 +27.50% 3
West Sussex -12 2 £125 -60.00% 1
Hampshire +2 1 £288 +35.29% 4
Technical Support
England

Technical Support Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 28 June 2016, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Technical Support in the job title.

1 53 (66.25%) Windows
2 28 (35.00%) Windows Server
3 26 (32.50%) Linux
4 25 (31.25%) Oracle
5 23 (28.75%) Microsoft
6 21 (26.25%) Active Directory
6 21 (26.25%) MS Excel
7 17 (21.25%) VMware
7 17 (21.25%) SQL
7 17 (21.25%) MS Office
8 16 (20.00%) Unix
9 14 (17.50%) Telecoms
9 14 (17.50%) Oracle Database
10 13 (16.25%) Microsoft Certification
11 12 (15.00%) Solaris
11 12 (15.00%) SharePoint
12 11 (13.75%) Windows Server 2008
12 11 (13.75%) MCSE
12 11 (13.75%) GPRS
12 11 (13.75%) WCDMA
12 11 (13.75%) UMTS
12 11 (13.75%) Sybase
12 11 (13.75%) SS7
12 11 (13.75%) Diameter Protocol
12 11 (13.75%) Office 365
13 10 (12.50%) MS Exchange
14 9 (11.25%) PowerShell
14 9 (11.25%) Windows Server 2012
14 9 (11.25%) Skype
15 8 (10.00%) Exchange Server 2010

Technical Support Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (15.00%) SharePoint
2 10 (12.50%) MS Exchange
3 8 (10.00%) Exchange Server 2010
4 6 (7.50%) IIS
4 6 (7.50%) WordPress
5 5 (6.25%) SharePoint Server
6 4 (5.00%) Tomcat
7 3 (3.75%) Apache Solr
7 3 (3.75%) Exchange Server 2013
8 2 (2.50%) WebSphere
9 1 (1.25%) Drupal
9 1 (1.25%) Jetty
9 1 (1.25%) Joomla!
9 1 (1.25%) SAS
Applications
1 21 (26.25%) MS Excel
2 17 (21.25%) MS Office
3 4 (5.00%) MS PowerPoint
4 1 (1.25%) Acrobat
4 1 (1.25%) MS Visio
4 1 (1.25%) PaintShop Pro
Business Applications
1 1 (1.25%) Dynamics CRM
1 1 (1.25%) Hi Portfolio
Cloud Services
1 11 (13.75%) Office 365
2 7 (8.75%) Microsoft Azure
3 4 (5.00%) Amazon AWS
4 3 (3.75%) Amazon EC2
5 2 (2.50%) IaaS
6 1 (1.25%) Azure Active Directory
6 1 (1.25%) PaaS
Communications & Networking
1 11 (13.75%) Diameter Protocol
1 11 (13.75%) GPRS
1 11 (13.75%) SS7
1 11 (13.75%) UMTS
1 11 (13.75%) WCDMA
2 9 (11.25%) Skype
3 8 (10.00%) DNS
3 8 (10.00%) Intranet
4 6 (7.50%) CDMA
4 6 (7.50%) GSM
4 6 (7.50%) NetScaler
5 5 (6.25%) DHCP
5 5 (6.25%) GGSN
5 5 (6.25%) SGSN
6 4 (5.00%) Firewall
6 4 (5.00%) HTTP
6 4 (5.00%) LAN
6 4 (5.00%) TCP/IP
6 4 (5.00%) VPN
6 4 (5.00%) WAN
Database & Business Intelligence
1 14 (17.50%) Oracle Database
2 7 (8.75%) SQL Server
3 2 (2.50%) DB2
3 2 (2.50%) RDBMS
3 2 (2.50%) Relational Database
4 1 (1.25%) Big Data
4 1 (1.25%) BusinessObjects
4 1 (1.25%) Datazen
4 1 (1.25%) Hadoop
4 1 (1.25%) Microsoft Analysis Services
4 1 (1.25%) MS Access
4 1 (1.25%) PostgreSQL
4 1 (1.25%) PowerCenter
4 1 (1.25%) SAS Enterprise Guide
4 1 (1.25%) SQL Server 2005
4 1 (1.25%) SQL Server 2008
4 1 (1.25%) SQL Server Analysis Services
4 1 (1.25%) SQL Server Reporting Services
Development Applications
1 4 (5.00%) Git (software)
2 3 (3.75%) Subversion
3 2 (2.50%) Visual Studio
General
1 14 (17.50%) Telecoms
2 8 (10.00%) German Language
3 4 (5.00%) Finance
3 4 (5.00%) French Language
4 3 (3.75%) Banking
4 3 (3.75%) Marketing
5 2 (2.50%) Italian Language
5 2 (2.50%) Spanish Language
6 1 (1.25%) Back Office
6 1 (1.25%) Military
6 1 (1.25%) Retail
6 1 (1.25%) Retail Banking
Libraries, Frameworks & Software Standards
1 8 (10.00%) CSS
2 5 (6.25%) .NET
2 5 (6.25%) HTML
3 4 (5.00%) XML
4 3 (3.75%) .NET Framework
4 3 (3.75%) Classic ASP
4 3 (3.75%) HTML5
5 2 (2.50%) ASP.NET
5 2 (2.50%) ASP.NET MVC
5 2 (2.50%) DCOM
5 2 (2.50%) SAML
6 1 (1.25%) ADO
6 1 (1.25%) ADO.NET
6 1 (1.25%) Entity Framework
6 1 (1.25%) Middleware
6 1 (1.25%) ODBC
6 1 (1.25%) OLE
6 1 (1.25%) OLE DB
6 1 (1.25%) Servlets
6 1 (1.25%) XML Schema
Miscellaneous
1 5 (6.25%) Computer Science
2 4 (5.00%) Analytical Skills
3 3 (3.75%) Data Centre
4 2 (2.50%) Clustering
4 2 (2.50%) Public Cloud
5 1 (1.25%) Client/Server
5 1 (1.25%) Inversion of Control
5 1 (1.25%) PKI
Operating Systems
1 53 (66.25%) Windows
2 28 (35.00%) Windows Server
3 26 (32.50%) Linux
4 16 (20.00%) Unix
5 12 (15.00%) Solaris
6 11 (13.75%) Windows Server 2008
7 9 (11.25%) Windows Server 2012
8 6 (7.50%) Windows Server 2003
9 5 (6.25%) Red Hat Enterprise Linux
9 5 (6.25%) Windows 7
9 5 (6.25%) Windows XP
10 4 (5.00%) Windows 8
11 2 (2.50%) AIX
11 2 (2.50%) Ubuntu
12 1 (1.25%) Android
12 1 (1.25%) Apple iOS
12 1 (1.25%) Windows Vista
Processes & Methodologies
1 6 (7.50%) Mentoring
2 5 (6.25%) Business Intelligence
2 5 (6.25%) Change Management
2 5 (6.25%) Disaster Recovery
2 5 (6.25%) High Availability
3 4 (5.00%) Migration
4 3 (3.75%) Capacity Planning
4 3 (3.75%) Load Balancing
5 2 (2.50%) Business Analysis
5 2 (2.50%) ITIL
5 2 (2.50%) MVC
5 2 (2.50%) Presales
5 2 (2.50%) Problem Management
5 2 (2.50%) Process Improvement
5 2 (2.50%) SEO
5 2 (2.50%) Software Testing
5 2 (2.50%) User Acceptance Testing
5 2 (2.50%) Workflow
6 1 (1.25%) B2B
6 1 (1.25%) B2C
Programming Languages
1 17 (21.25%) SQL
2 9 (11.25%) PowerShell
3 7 (8.75%) Python
4 6 (7.50%) Ruby
5 5 (6.25%) C#
5 5 (6.25%) JavaScript
6 4 (5.00%) C
6 4 (5.00%) VB
7 3 (3.75%) C++
7 3 (3.75%) Java
7 3 (3.75%) VB.NET
8 2 (2.50%) VB6
8 2 (2.50%) VBScript
9 1 (1.25%) Bash Shell
9 1 (1.25%) Perl
9 1 (1.25%) PHP
9 1 (1.25%) R
9 1 (1.25%) Scala
9 1 (1.25%) T-SQL
Qualifications
1 13 (16.25%) Microsoft Certification
2 11 (13.75%) MCSE
3 7 (8.75%) MCITP
4 6 (7.50%) Degree
5 5 (6.25%) MCDST
6 4 (5.00%) SC Cleared
6 4 (5.00%) Security Cleared
7 3 (3.75%) MCSD
8 2 (2.50%) Cisco Certification
8 2 (2.50%) MCSA
9 1 (1.25%) CCNA
9 1 (1.25%) CCNP
9 1 (1.25%) DBS Check
9 1 (1.25%) MCP
9 1 (1.25%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (3.75%) SLA
2 1 (1.25%) Data Quality
System Software
1 21 (26.25%) Active Directory
2 6 (7.50%) VMware Infrastructure
3 5 (6.25%) Hyper-V
3 5 (6.25%) vSphere
4 3 (3.75%) Virtual Machines
4 3 (3.75%) VMware ESXi
5 2 (2.50%) XenServer
6 1 (1.25%) Shibboleth
6 1 (1.25%) Virtual Servers
Systems Management
1 2 (2.50%) NetBackup
1 2 (2.50%) Netcool
1 2 (2.50%) OpenView Configuration Management
1 2 (2.50%) Systems Management Server (SMS)
1 2 (2.50%) Tivoli
2 1 (1.25%) Ansible
2 1 (1.25%) Opscode Chef
2 1 (1.25%) Puppet
2 1 (1.25%) SCCM
Vendors
1 25 (31.25%) Oracle
2 23 (28.75%) Microsoft
3 17 (21.25%) VMware
4 11 (13.75%) Sybase
5 8 (10.00%) F5
6 7 (8.75%) Cisco
7 5 (6.25%) Juniper
7 5 (6.25%) Red Hat
8 4 (5.00%) Huawei
9 3 (3.75%) Citrix
9 3 (3.75%) Google
10 2 (2.50%) Guidewire
10 2 (2.50%) Intel Security
10 2 (2.50%) Remedy
10 2 (2.50%) Thunderhead
10 2 (2.50%) Veritas
11 1 (1.25%) AppSense
11 1 (1.25%) CA
11 1 (1.25%) CheckPoint
11 1 (1.25%) NetScout