The table below looks at the statistics for the Technical Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Technical Support
Rank 206 188 200
Rank change year-on-year
-18 +12
Contract jobs requiring a Technical Support 42 44 52
As % of all contract IT jobs located in the South East 0.45% 0.50% 0.53%
As % of the Job Titles category 0.49% 0.54% 0.58%
Number of daily rates quoted 17 22 21
Average daily rate
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£230 £300 £260
Average daily rate % change year-on-year
-23.33% +15.38%
90% offered a daily rate of more than £180 £202 £160
10% offered a daily rate of more than £414 £423 £350
UK excluding London average daily rate £230 £250 £228
% change year-on-year
-8.00% +9.89%
Number of hourly rates quoted 15 4 8
Average hourly rate £25.00 £13.75 £15.00
Average hourly rate % change year-on-year
+81.81% -8.33%
90% offered a hourly rate of more than £13.40 £11.40 £13.50
10% offered a hourly rate of more than £32.50 £19.95 £19.35
UK excluding London average hourly rate £17.50 £16.25 £13.42
% change year-on-year
+7.69% +21.08%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8556 8129 9031
As % of all contract IT jobs located in the South East 92.10% 92.93% 91.67%
Number of daily rates quoted 4780 4294 4211
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £220 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 423 497 624
Average hourly rate £16.25 £17.50 £19.00
Average hourly rate % change year-on-year
-7.14% -7.89%
90% offered a hourly rate of more than £11.00 £11.75 £11.34
10% offered a hourly rate of more than £42.50 £38.75 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Technical Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South East

Technical Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South East region.

Technical Support Daily Rate Trend in the South East

Technical Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 29 August 2014.

Technical Support Daily Rate Histogram in the South East

Technical Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South East region.

Technical Support Hourly Rate Trend in the South East

Technical Support
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 29 August 2014.

Technical Support Hourly Rate Histogram in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the South East region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey -4 13 £230 -29.23% 2
Hampshire -10 10 £450 +125.00% 6
Berkshire -1 8 £220 -25.42% 15
Buckinghamshire +1 6 £265 -18.46% 4
Oxfordshire -1 2 £225 - 4
East Sussex -6 2 £150 - 3
Middlesex - 1 - - 1
West Sussex - - - - 2
Kent - - - - 2
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South East

For the 6 months to 29 August 2014, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 36 (45.00%) Windows
2 22 (27.50%) Microsoft
3 19 (23.75%) SQL
4 15 (18.75%) Active Directory
5 14 (17.50%) ERP
5 14 (17.50%) SQL Server
6 13 (16.25%) AS400
6 13 (16.25%) iSeries
7 11 (13.75%) VB6
7 11 (13.75%) VB
7 11 (13.75%) .NET
7 11 (13.75%) MS Excel
8 10 (12.50%) Windows 7
9 9 (11.25%) Windows Server 2008
9 9 (11.25%) VB.NET
9 9 (11.25%) IIS
9 9 (11.25%) Windows Server 2003
10 8 (10.00%) SQL Server 2000
10 8 (10.00%) HTML
10 8 (10.00%) Java
10 8 (10.00%) XML
10 8 (10.00%) ASP.NET
10 8 (10.00%) Linux
10 8 (10.00%) HP
10 8 (10.00%) Microsoft Certification
11 7 (8.75%) SLA
11 7 (8.75%) CRM
11 7 (8.75%) MS Exchange
11 7 (8.75%) Documentum
11 7 (8.75%) UNIX

Technical Support
Top Related IT Skills in the South East by Category

For the 6 months to 29 August 2014, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (11.25%) IIS
2 7 (8.75%) MS Exchange
2 7 (8.75%) Documentum
3 5 (6.25%) Exchange Server 2010
4 3 (3.75%) Exchange Server 2007
5 2 (2.50%) Drupal
5 2 (2.50%) CMS
5 2 (2.50%) Apache
5 2 (2.50%) SharePoint
6 1 (1.25%) Blackberry Enterprise Server
6 1 (1.25%) Lync
6 1 (1.25%) Exchange Server 2013
6 1 (1.25%) Exchange Server 2000
6 1 (1.25%) Exchange Server 2003
6 1 (1.25%) SharePoint Server
6 1 (1.25%) WebSphere
Applications
1 11 (13.75%) MS Excel
2 7 (8.75%) MS Office
3 3 (3.75%) MS Visio
4 1 (1.25%) Spreadsheet
Business Applications
1 4 (5.00%) Oracle Payables
1 4 (5.00%) Oracle Receivables
1 4 (5.00%) Oracle Assets
1 4 (5.00%) Oracle General Ledger
1 4 (5.00%) Oracle Financials
2 1 (1.25%) Oracle 11i
2 1 (1.25%) Oracle EBS
2 1 (1.25%) Oracle Applications
2 1 (1.25%) Oracle EBS R12
2 1 (1.25%) Oracle E-Business Tax
2 1 (1.25%) Oracle Cash Management
2 1 (1.25%) Academy Housing
Cloud Services
1 1 (1.25%) Office 365
Communications & Networking
1 6 (7.50%) Firewall
2 4 (5.00%) TCP/IP
3 3 (3.75%) LAN
4 2 (2.50%) 4G
4 2 (2.50%) Radio Access Network
4 2 (2.50%) SS7
4 2 (2.50%) Internet
4 2 (2.50%) 3G
4 2 (2.50%) 2G
4 2 (2.50%) WAN
4 2 (2.50%) HTTPS
4 2 (2.50%) VPN
4 2 (2.50%) SAN
5 1 (1.25%) DNS
5 1 (1.25%) SSL
5 1 (1.25%) DHCP
5 1 (1.25%) Ethernet
5 1 (1.25%) Wireless
5 1 (1.25%) NetScreen
5 1 (1.25%) Cisco ASA
Database & Business Intelligence
1 14 (17.50%) SQL Server
2 8 (10.00%) SQL Server 2000
3 5 (6.25%) DTS
4 3 (3.75%) Data Warehouse
5 2 (2.50%) SQL Server 2012
5 2 (2.50%) PowerCenter
6 1 (1.25%) DB2
6 1 (1.25%) MySQL
6 1 (1.25%) SQL Server 2008
6 1 (1.25%) SQL Server 2005
Development Applications
1 4 (5.00%) Visual Studio
General
1 6 (7.50%) Finance
2 3 (3.75%) Spanish Language
3 2 (2.50%) Telecoms
4 1 (1.25%) Back Office
4 1 (1.25%) Publishing
4 1 (1.25%) French Language
4 1 (1.25%) German Language
4 1 (1.25%) Banking
4 1 (1.25%) Retail
Libraries, Frameworks & Software Standards
1 11 (13.75%) .NET
2 8 (10.00%) HTML
2 8 (10.00%) XML
2 8 (10.00%) ASP.NET
3 7 (8.75%) COM+
4 2 (2.50%) CSS
4 2 (2.50%) Web Services
5 1 (1.25%) XSLT
5 1 (1.25%) Middleware
5 1 (1.25%) YAML
5 1 (1.25%) Spring MVC
5 1 (1.25%) Spring
Miscellaneous
1 13 (16.25%) AS400
1 13 (16.25%) iSeries
2 3 (3.75%) Blackberry
3 2 (2.50%) EPoS
3 2 (2.50%) Management Information System
4 1 (1.25%) Clustering
4 1 (1.25%) HACMP
4 1 (1.25%) Chip and PIN
4 1 (1.25%) Firmware
4 1 (1.25%) Mainframe
4 1 (1.25%) iPad
Operating Systems
1 36 (45.00%) Windows
2 10 (12.50%) Windows 7
3 9 (11.25%) Windows Server 2008
3 9 (11.25%) Windows Server 2003
4 8 (10.00%) Linux
5 7 (8.75%) UNIX
5 7 (8.75%) Windows 8
5 7 (8.75%) Windows Server 2012
6 5 (6.25%) Red Hat Enterprise Linux
7 4 (5.00%) Windows XP
8 3 (3.75%) Windows 2000 Server
9 2 (2.50%) AIX
9 2 (2.50%) Solaris
10 1 (1.25%) Mac OS X
Processes & Methodologies
1 14 (17.50%) ERP
2 7 (8.75%) CRM
3 6 (7.50%) ITIL
4 4 (5.00%) Migration
4 4 (5.00%) Business Intelligence
5 3 (3.75%) Quality Management
5 3 (3.75%) Configuration Management
5 3 (3.75%) Continuous Improvement
5 3 (3.75%) Performance Analysis
6 2 (2.50%) Web Development
6 2 (2.50%) User Acceptance Testing
6 2 (2.50%) Change Control
6 2 (2.50%) Service Management
7 1 (1.25%) MVC
7 1 (1.25%) Identity Management
7 1 (1.25%) Service Delivery
7 1 (1.25%) Disaster Recovery
7 1 (1.25%) Project Management
7 1 (1.25%) Root Cause Analysis
7 1 (1.25%) Cash Management
Programming Languages
1 19 (23.75%) SQL
2 11 (13.75%) VB6
2 11 (13.75%) VB
3 9 (11.25%) VB.NET
4 8 (10.00%) Java
5 6 (7.50%) VBScript
5 6 (7.50%) C#
6 4 (5.00%) PL/SQL
6 4 (5.00%) JavaScript
7 2 (2.50%) PowerShell
8 1 (1.25%) VBA
8 1 (1.25%) Perl
8 1 (1.25%) PHP
8 1 (1.25%) Shell Script
8 1 (1.25%) Ruby
Qualifications
1 8 (10.00%) Microsoft Certification
2 6 (7.50%) Security Cleared
2 6 (7.50%) SC Cleared
3 5 (6.25%) MCSE
4 3 (3.75%) MCP
4 3 (3.75%) DV Cleared
5 2 (2.50%) Check Point Certification
6 1 (1.25%) CCNA
6 1 (1.25%) Cisco Certification
6 1 (1.25%) CCSA
6 1 (1.25%) MCITP
6 1 (1.25%) CCSE
Quality Assurance & Compliance
1 7 (8.75%) SLA
2 3 (3.75%) QA
3 1 (1.25%) Sarbanes-Oxley
System Software
1 15 (18.75%) Active Directory
2 6 (7.50%) Hyper-V
3 2 (2.50%) VMware Infrastructure
3 2 (2.50%) XenApp
3 2 (2.50%) vSphere
4 1 (1.25%) Terminal Services
4 1 (1.25%) UAG
4 1 (1.25%) VMware ESXi
4 1 (1.25%) XenDesktop
4 1 (1.25%) Veritas Volume Manager
4 1 (1.25%) Veritas Cluster Server
4 1 (1.25%) VMware ESX
Systems Management
1 2 (2.50%) WSUS
1 2 (2.50%) SCCM
2 1 (1.25%) Norton AntiVirus
2 1 (1.25%) McAfee ePO
2 1 (1.25%) Puppet
2 1 (1.25%) Opscode Chef
2 1 (1.25%) SCOrch
2 1 (1.25%) SCSM
2 1 (1.25%) WMI
2 1 (1.25%) SCOM
Vendors
1 22 (27.50%) Microsoft
2 8 (10.00%) HP
3 7 (8.75%) VMware
4 6 (7.50%) Citrix
5 5 (6.25%) Oracle
5 5 (6.25%) Red Hat
6 4 (5.00%) Symantec
7 2 (2.50%) WatchGuard
7 2 (2.50%) Kaspersky
7 2 (2.50%) Informatica
7 2 (2.50%) CheckPoint
7 2 (2.50%) Cisco
8 1 (1.25%) IBM
8 1 (1.25%) Dell
8 1 (1.25%) EMC
8 1 (1.25%) Avaya
8 1 (1.25%) Juniper
8 1 (1.25%) CA
8 1 (1.25%) Unisys
8 1 (1.25%) Business Objects
Whitstable
Interquest - Sand Resources
Rate: £100 - £130 per annum
Posted: 4 hours ago
Southampton, Hampshire
Steria
Rate: Up to £9 per hour
Posted: 2 days ago
Oxfordshire
Computer Futures
Rate: £150 - £300 per day + competitive
Posted: 10 days ago
Middlesex
Venn Group - UK
Rate: 9-12 Per Hour
Posted: 25 days ago