The table below looks at the statistics for the Technical Support role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Technical Support
Rank 227 203 195
Rank change year-on-year
-24 -8
Contract jobs requiring a Technical Support 34 48 40
As % of all contract IT jobs located in the South East 0.36% 0.52% 0.47%
As % of the Job Titles category 0.39% 0.57% 0.51%
Number of daily rates quoted 13 20 16
Average daily rate
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£210 £228 £325
Average daily rate % change year-on-year
-7.69% -30.00%
90% offered a daily rate of more than £120 £198 £200
10% offered a daily rate of more than £393 £278 £430
UK excluding London average daily rate £265 £225 £275
% change year-on-year
+17.77% -18.18%
Number of hourly rates quoted 6 16 3
Average hourly rate £17.00 £32.50 £14.00
Average hourly rate % change year-on-year
-47.69% +132.14%
90% offered a hourly rate of more than £12.88 £17.07 £13.60
10% offered a hourly rate of more than £20.00 £32.50 £20.80
UK excluding London average hourly rate £16.50 £21.25 £14.75
% change year-on-year
-22.35% +44.06%
Technical Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8806 8448 7862
As % of all contract IT jobs located in the South East 92.37% 91.86% 92.80%
Number of daily rates quoted 5200 4616 4096
Average daily rate £375 £350 £358
Average daily rate % change year-on-year
+7.14% -2.23%
90% offered a daily rate of more than £230 £213 £205
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 408 400 542
Average hourly rate £16.00 £16.48 £17.00
Average hourly rate % change year-on-year
-2.91% -3.05%
90% offered a hourly rate of more than £11.17 £11.00 £11.75
10% offered a hourly rate of more than £40.00 £40.00 £37.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Technical Support
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the South East

Technical Support
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the South East region.

Technical Support Daily Rate Trend in the South East

Technical Support
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the South East region over the 3 months to 31 July 2015.

Technical Support Daily Rate Histogram in the South East

Technical Support
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the South East region.

Technical Support Hourly Rate Trend in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Technical Support within the South East region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Berkshire +6 10 £170 -26.08% 14
Hampshire -12 10 £150 -66.66% 2
Surrey -4 7 £220 -3.29% 7
Buckinghamshire -6 4 - - 3
West Sussex - 2 £375 - 2
Oxfordshire -25 1 - - 1
Technical Support
England

Technical Support
Top 30 Related IT Skills in the South East

For the 6 months to 31 July 2015, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 25 (47.17%) Windows
2 17 (32.08%) Microsoft
3 16 (30.19%) SQL
4 13 (24.53%) MS Excel
5 11 (20.75%) Active Directory
5 11 (20.75%) VMware
5 11 (20.75%) SC Cleared
5 11 (20.75%) Security Cleared
6 9 (16.98%) MS Exchange
6 9 (16.98%) Analytical Skills
7 8 (15.09%) ITIL
7 8 (15.09%) HTML
8 7 (13.21%) MS Office
8 7 (13.21%) UNIX
8 7 (13.21%) Telecoms
8 7 (13.21%) SLA
9 6 (11.32%) .NET
9 6 (11.32%) SQL Server
9 6 (11.32%) SharePoint
9 6 (11.32%) Windows 7
9 6 (11.32%) VMware Infrastructure
9 6 (11.32%) MS PowerPoint
10 5 (9.43%) Hyper-V
10 5 (9.43%) Windows Server 2012
10 5 (9.43%) Oracle
10 5 (9.43%) Firewall
10 5 (9.43%) Finance
10 5 (9.43%) Scrum
10 5 (9.43%) SAN
10 5 (9.43%) Internet

Technical Support
Top Related IT Skills in the South East by Category

For the 6 months to 31 July 2015, IT contractor jobs across the South East region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (16.98%) MS Exchange
2 6 (11.32%) SharePoint
3 4 (7.55%) SharePoint 2013
3 4 (7.55%) CMS
3 4 (7.55%) Exchange Server 2007
3 4 (7.55%) WordPress
3 4 (7.55%) Sitecore CMS
4 3 (5.66%) Exchange Server 2010
5 2 (3.77%) IIS
Applications
1 13 (24.53%) MS Excel
2 7 (13.21%) MS Office
3 6 (11.32%) MS PowerPoint
4 1 (1.89%) MS Project
Business Applications
1 2 (3.77%) Dynamics AX
Cloud Services
1 2 (3.77%) Microsoft Azure
1 2 (3.77%) Amazon AWS
1 2 (3.77%) SaaS
Communications & Networking
1 5 (9.43%) SAN
1 5 (9.43%) Internet
1 5 (9.43%) Firewall
2 4 (7.55%) FTP
3 3 (5.66%) ATM
3 3 (5.66%) SMS
3 3 (5.66%) NAS
4 2 (3.77%) Wireless
4 2 (3.77%) SSH
4 2 (3.77%) Extranet
4 2 (3.77%) HTTP
4 2 (3.77%) DHCP
4 2 (3.77%) VPN
4 2 (3.77%) DNS
5 1 (1.89%) Ethernet
5 1 (1.89%) PPP
5 1 (1.89%) TCP/IP
5 1 (1.89%) 3GPP
5 1 (1.89%) UMTS
5 1 (1.89%) VoIP
Database & Business Intelligence
1 6 (11.32%) SQL Server
2 2 (3.77%) SQL Server Reporting Services
3 1 (1.89%) SQL Server 2005
3 1 (1.89%) SQL Server Analysis Services
3 1 (1.89%) SQL Server 2008
Development Applications
1 2 (3.77%) Octopus Deploy
2 1 (1.89%) Oracle Forms
2 1 (1.89%) Team Foundation Server
General
1 7 (13.21%) Telecoms
2 5 (9.43%) Finance
3 3 (5.66%) Marketing
3 3 (5.66%) Banking
4 1 (1.89%) Retail
4 1 (1.89%) Multimedia
4 1 (1.89%) Back Office
4 1 (1.89%) Mandarin Language
4 1 (1.89%) Dutch Language
4 1 (1.89%) French Language
4 1 (1.89%) German Language
4 1 (1.89%) Law
4 1 (1.89%) Manufacturing
Libraries, Frameworks & Software Standards
1 8 (15.09%) HTML
2 6 (11.32%) .NET
3 4 (7.55%) XML
3 4 (7.55%) HTML5
4 3 (5.66%) CSS
5 2 (3.77%) JSF
6 1 (1.89%) ASP.NET
Miscellaneous
1 9 (16.98%) Analytical Skills
2 4 (7.55%) Social Media
2 4 (7.55%) Management Information System
3 3 (5.66%) Data Centre
4 2 (3.77%) Statistics
4 2 (3.77%) Client/Server
5 1 (1.89%) NHS
5 1 (1.89%) Clustering
Operating Systems
1 25 (47.17%) Windows
2 7 (13.21%) UNIX
3 6 (11.32%) Windows 7
4 5 (9.43%) Windows Server 2012
5 4 (7.55%) Windows Server 2003
5 4 (7.55%) Windows Server 2008
5 4 (7.55%) Linux
6 3 (5.66%) Solaris
6 3 (5.66%) Windows XP
7 2 (3.77%) Red Hat Enterprise Linux
8 1 (1.89%) Windows 2000
8 1 (1.89%) Windows NT
Processes & Methodologies
1 8 (15.09%) ITIL
2 5 (9.43%) Scrum
3 4 (7.55%) Information Security
3 4 (7.55%) Agile Software Development
3 4 (7.55%) Change Management
3 4 (7.55%) Risk Management
3 4 (7.55%) Workflow
3 4 (7.55%) PRINCE2
3 4 (7.55%) Configuration Management
3 4 (7.55%) Service Management
3 4 (7.55%) Content Management
3 4 (7.55%) Problem Management
3 4 (7.55%) Kanban
3 4 (7.55%) Continuous Improvement
4 3 (5.66%) Software Delivery
5 2 (3.77%) Stakeholder Management
5 2 (3.77%) Service Desk Management
5 2 (3.77%) Vulnerability Management
5 2 (3.77%) Capacity Management
5 2 (3.77%) Time Management
Programming Languages
1 16 (30.19%) SQL
2 4 (7.55%) JavaScript
2 4 (7.55%) PHP
3 2 (3.77%) X++
3 2 (3.77%) PowerShell
3 2 (3.77%) Java
4 1 (1.89%) VB
4 1 (1.89%) VB.NET
4 1 (1.89%) C
4 1 (1.89%) C#
Qualifications
1 11 (20.75%) SC Cleared
1 11 (20.75%) Security Cleared
2 3 (5.66%) Degree
3 2 (3.77%) MCP
3 2 (3.77%) Cisco Certification
4 1 (1.89%) Microsoft Certification
4 1 (1.89%) Sun Certification
4 1 (1.89%) SCSA
4 1 (1.89%) MCDST
4 1 (1.89%) MCITP
4 1 (1.89%) HND
4 1 (1.89%) MCSE
4 1 (1.89%) CCNP
4 1 (1.89%) CCNA
Quality Assurance & Compliance
1 7 (13.21%) SLA
2 1 (1.89%) Sarbanes-Oxley
System Software
1 11 (20.75%) Active Directory
2 6 (11.32%) VMware Infrastructure
3 5 (9.43%) Hyper-V
4 4 (7.55%) vSphere
4 4 (7.55%) VMware ESX
5 2 (3.77%) Microsoft Virtual Server
6 1 (1.89%) Forefront TMG
6 1 (1.89%) VMware ESXi
Systems Management
1 4 (7.55%) NetBackup
1 4 (7.55%) SCCM
2 2 (3.77%) SCOM
2 2 (3.77%) Nagios
2 2 (3.77%) Norton AntiVirus
2 2 (3.77%) Icinga
3 1 (1.89%) Tivoli
3 1 (1.89%) Systems Management Server (SMS)
3 1 (1.89%) Tivoli Endpoint Manager
3 1 (1.89%) Symantec Endpoint Protection
Vendors
1 17 (32.08%) Microsoft
2 11 (20.75%) VMware
3 5 (9.43%) Oracle
4 4 (7.55%) Google
4 4 (7.55%) Sitecore
4 4 (7.55%) Facebook
4 4 (7.55%) Twitter
5 3 (5.66%) Rackspace
5 3 (5.66%) Cisco
5 3 (5.66%) Symantec
5 3 (5.66%) Sun
5 3 (5.66%) HP
6 2 (3.77%) Intel
6 2 (3.77%) NetApp
6 2 (3.77%) Red Hat
7 1 (1.89%) Websense
7 1 (1.89%) Huawei
7 1 (1.89%) Tripwire
7 1 (1.89%) Veritas
7 1 (1.89%) Sybase
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