The table below looks at the statistics for the Desktop Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support Analyst in their job title over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Desktop Support Analyst
Rank 472 468 443
Rank change year-on-year
-4 -25
Contract jobs requiring a Desktop Support Analyst 141 110 126
As % of all contract IT jobs located in the UK 0.25% 0.22% 0.25%
As % of the Job Titles category 0.27% 0.23% 0.27%
Number of daily rates quoted 88 35 56
Average daily rate
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of your Daily Rate
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£155 £168 £161
Average daily rate % change year-on-year
-7.46% +3.87%
90% offered a daily rate of more than £110 £132 £118
10% offered a daily rate of more than £216 £276 £225
UK excluding London average daily rate £150 £150 £140
% change year-on-year
- +7.14%
Number of hourly rates quoted 24 41 37
Average hourly rate £19.50 £17.00 £19.50
Average hourly rate % change year-on-year
+14.70% -12.82%
90% offered a hourly rate of more than £13.20 £11.50 £13.50
10% offered a hourly rate of more than £23.60 £22.00 £22.00
UK excluding London average hourly rate £16.00 £13.00 £15.50
% change year-on-year
+23.07% -16.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51627 47265 47439
As % of all contract IT jobs located in the UK 90.78% 92.65% 93.09%
Number of daily rates quoted 32694 28640 26630
Average daily rate £400 £400 £385
Average daily rate % change year-on-year
- +3.89%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £570
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2099 2053 2601
Average hourly rate £16.00 £17.00 £18.50
Average hourly rate % change year-on-year
-5.88% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £38.00 £37.50 £41.00
UK excluding London average hourly rate £16.00 £16.00 £18.00
% change year-on-year
- -11.11%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Daily Rate Trend in the UK

Desktop Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 27 November 2014.

Desktop Support Analyst Daily Rate Histogram in the UK

Desktop Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Hourly Rate Trend in the UK

Desktop Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 27 November 2014.

Desktop Support Analyst Hourly Rate Histogram in the UK

Desktop Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +28 135 £159 -5.77% 26
London -8 62 £160 -11.11% 15
City of London +27 23 £160 -20.98% 1
South East -18 21 £175 +16.66% 5
East of England 0 18 £158 -
West Midlands -8 15 £140 -6.66%
South West -30 9 £193 - 3
Birmingham +1 7 £130 -13.33%
East Midlands +11 6 £110 - 1
Oxfordshire -17 5 £150 -
Hampshire -26 5 £225 - 1
Bristol - 5 £194 - 2
Surrey -6 4 £175 -22.22% 1
Scotland -6 4 £98 - 1
Oxford -17 3 £150 -
Kent - 3 £145 -
North West - 3 £110 - 2
Berkshire +4 2 £190 - 2
Yorkshire -10 2 - -
Gloucestershire -15 2 - -
Wembley - 2 £150 -
Staffordshire -4 1 £150 -
Cheltenham -16 1 - -
Gloucester - 1 - -
Manchester - 1 £110 -
Basingstoke - 1 - -
Cobham - 1 - -
Lancashire - 1 £160 - 1
Reading - 1 £235 -
Tamworth - 1 £150 -

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 27 November 2014, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title.

1 225 (81.82%) Windows
2 154 (56.00%) Windows 7
3 133 (48.36%) MS Office
4 132 (48.00%) Active Directory
5 101 (36.73%) Microsoft
6 98 (35.64%) Windows XP
7 66 (24.00%) ITIL
8 58 (21.09%) Blackberry
9 51 (18.55%) MS Exchange
10 50 (18.18%) Citrix
11 48 (17.45%) MS Excel
12 42 (15.27%) Windows Server 2008
13 32 (11.64%) Finance
14 30 (10.91%) Windows Server 2003
15 28 (10.18%) SCCM
15 28 (10.18%) VMware
16 26 (9.45%) Lotus
16 26 (9.45%) IBM Notes
16 26 (9.45%) Microsoft Certification
16 26 (9.45%) TCP/IP
17 23 (8.36%) LAN
18 20 (7.27%) MCP
18 20 (7.27%) SLA
19 18 (6.55%) Windows 8
20 17 (6.18%) Symantec
20 17 (6.18%) Banking
20 17 (6.18%) iPhone
20 17 (6.18%) Windows Vista
21 16 (5.82%) Apple
21 16 (5.82%) WAN

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 27 November 2014, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (18.55%) MS Exchange
2 26 (9.45%) IBM Notes
3 11 (4.00%) Exchange Server 2010
3 11 (4.00%) Exchange Server 2003
4 10 (3.64%) Exchange Server 2007
5 9 (3.27%) Blackberry Enterprise Server
6 3 (1.09%) SharePoint
6 3 (1.09%) Lotus Domino
6 3 (1.09%) BizTalk Server
6 3 (1.09%) Lync
7 2 (0.73%) Exchange Server 2013
7 2 (0.73%) WorkSite
8 1 (0.36%) OpenStack
Applications
1 133 (48.36%) MS Office
2 48 (17.45%) MS Excel
3 6 (2.18%) MS PowerPoint
4 3 (1.09%) Adobe Creative Suite
5 2 (0.73%) MS Visio
6 1 (0.36%) Pro/ENGINEER
6 1 (0.36%) Adobe Captivate
6 1 (0.36%) MS Project
6 1 (0.36%) AutoCAD
Business Applications
1 2 (0.73%) assyst
2 1 (0.36%) LatentZero
2 1 (0.36%) Cerner Millennium
2 1 (0.36%) SAP BPC
2 1 (0.36%) Dynamics CRM
2 1 (0.36%) SAP ERP
2 1 (0.36%) BPCS
2 1 (0.36%) Agresso
2 1 (0.36%) ReMetrica
Cloud Services
1 5 (1.82%) Office 365
2 1 (0.36%) SaaS
2 1 (0.36%) Google Apps
Communications & Networking
1 26 (9.45%) TCP/IP
2 23 (8.36%) LAN
3 16 (5.82%) WAN
4 11 (4.00%) DHCP
5 9 (3.27%) VPN
6 8 (2.91%) DNS
7 6 (2.18%) VoIP
8 4 (1.45%) Structured Cabling
8 4 (1.45%) Wi-Fi
8 4 (1.45%) Wireless
8 4 (1.45%) Internet
8 4 (1.45%) IP Telephony
9 3 (1.09%) Ethernet
9 3 (1.09%) Firewall
9 3 (1.09%) NAS
10 2 (0.73%) Broadband
10 2 (0.73%) iSCSI
10 2 (0.73%) BIG-IP
11 1 (0.36%) ADSL
11 1 (0.36%) LDAP
Database & Business Intelligence
1 5 (1.82%) SQL Server
2 1 (0.36%) SQL Server 2005
Development Applications
1 1 (0.36%) Toad
1 1 (0.36%) Dreamweaver
General
1 32 (11.64%) Finance
2 17 (6.18%) Banking
3 12 (4.36%) Back Office
4 10 (3.64%) Legal
5 8 (2.91%) Law
6 5 (1.82%) Telecoms
7 4 (1.45%) Mandarin Language
7 4 (1.45%) Cantonese Language
7 4 (1.45%) Manufacturing
8 3 (1.09%) Military
9 2 (0.73%) Front Office
9 2 (0.73%) Investment Banking
10 1 (0.36%) Retail
10 1 (0.36%) Advertising
10 1 (0.36%) French Language
10 1 (0.36%) German Language
10 1 (0.36%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.36%) COM
1 1 (0.36%) WAP
Miscellaneous
1 58 (21.09%) Blackberry
2 17 (6.18%) iPhone
3 15 (5.45%) Analytical Skills
4 8 (2.91%) PDA
4 8 (2.91%) Handset
4 8 (2.91%) iPad
5 5 (1.82%) Fat Client
5 5 (1.82%) NHS
5 5 (1.82%) Thin Client
6 4 (1.45%) Video Conferencing
7 3 (1.09%) FMCG
7 3 (1.09%) Statistics
7 3 (1.09%) Smartphone
7 3 (1.09%) Computer Science
8 2 (0.73%) Management Information System
8 2 (0.73%) CMDB
8 2 (0.73%) SecurID
9 1 (0.36%) Clustering
9 1 (0.36%) Life Science
9 1 (0.36%) Digital Media
Operating Systems
1 225 (81.82%) Windows
2 154 (56.00%) Windows 7
3 98 (35.64%) Windows XP
4 42 (15.27%) Windows Server 2008
5 30 (10.91%) Windows Server 2003
6 18 (6.55%) Windows 8
7 17 (6.18%) Windows Vista
8 13 (4.73%) Mac OS X
8 13 (4.73%) Android
9 12 (4.36%) Apple iOS
10 9 (3.27%) Linux
11 7 (2.55%) CentOS
11 7 (2.55%) Red Hat Enterprise Linux
12 5 (1.82%) Windows Server 2012
13 3 (1.09%) Windows 2000
14 2 (0.73%) Windows Phone
15 1 (0.36%) Windows Mobile
15 1 (0.36%) Ubuntu
15 1 (0.36%) Windows NT
15 1 (0.36%) UNIX
Processes & Methodologies
1 66 (24.00%) ITIL
2 10 (3.64%) Incident Management
3 8 (2.91%) Asset Management
4 7 (2.55%) Service Management
5 6 (2.18%) CRM
6 5 (1.82%) Document Management
6 5 (1.82%) Problem Management
6 5 (1.82%) Service Delivery
6 5 (1.82%) ITSM
6 5 (1.82%) Software Distribution
6 5 (1.82%) Software Deployment
7 4 (1.45%) Project Management
7 4 (1.45%) ERP
7 4 (1.45%) Time Management
7 4 (1.45%) Migration
8 3 (1.09%) Business Continuity
8 3 (1.09%) Configuration Management
8 3 (1.09%) Line Management
8 3 (1.09%) Network Management
9 2 (0.73%) Root Cause Analysis
Programming Languages
1 12 (4.36%) Java
2 7 (2.55%) PowerShell
3 4 (1.45%) SQL
4 2 (0.73%) VBScript
4 2 (0.73%) VBA
5 1 (0.36%) VB
Qualifications
1 26 (9.45%) Microsoft Certification
2 20 (7.27%) MCP
3 12 (4.36%) Degree
4 11 (4.00%) Security Cleared
5 9 (3.27%) SC Cleared
6 8 (2.91%) MCSE
7 7 (2.55%) Dell Certification
8 6 (2.18%) MCSA
9 3 (1.09%) MCDST
9 3 (1.09%) MCTS
9 3 (1.09%) A+ Certification
9 3 (1.09%) ITIL Certification
10 2 (0.73%) Cisco Certification
10 2 (0.73%) CCNP
10 2 (0.73%) CCNA
10 2 (0.73%) MCITP
10 2 (0.73%) Network+ Certification
11 1 (0.36%) VMware Certified Professional (VCP)
11 1 (0.36%) MOS
Quality Assurance & Compliance
1 20 (7.27%) SLA
2 2 (0.73%) Sarbanes-Oxley
3 1 (0.36%) Dodd-Frank
System Software
1 132 (48.00%) Active Directory
2 13 (4.73%) XenApp
3 11 (4.00%) VMware Infrastructure
4 4 (1.45%) Firmware
5 3 (1.09%) Terminal Services
5 3 (1.09%) XenDesktop
6 2 (0.73%) VMware ESX
6 2 (0.73%) Microsoft App-V
7 1 (0.36%) vSphere
7 1 (0.36%) Citrix Presentation Server
7 1 (0.36%) Terminal Server
7 1 (0.36%) VMware ESXi
Systems Management
1 28 (10.18%) SCCM
2 5 (1.82%) Norton AntiVirus
3 4 (1.45%) WSUS
4 3 (1.09%) Backup Exec
5 2 (0.73%) Systems Management Server (SMS)
6 1 (0.36%) SCOM
6 1 (0.36%) Tivoli
6 1 (0.36%) FreeIPA
6 1 (0.36%) Symantec Enterprise Vault
Vendors
1 101 (36.73%) Microsoft
2 50 (18.18%) Citrix
3 28 (10.18%) VMware
4 26 (9.45%) Lotus
5 17 (6.18%) Symantec
6 16 (5.82%) Apple
7 13 (4.73%) Cisco
7 13 (4.73%) Dell
8 9 (3.27%) HP
9 7 (2.55%) ServiceNow
9 7 (2.55%) Oracle
9 7 (2.55%) Remedy
10 5 (1.82%) AppSense
10 5 (1.82%) LANDesk
10 5 (1.82%) SAP
10 5 (1.82%) Adobe
10 5 (1.82%) Bloomberg
11 4 (1.45%) Wyse
11 4 (1.45%) Avaya
11 4 (1.45%) Reuters
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