The table below looks at the statistics for the Desktop Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support Analyst in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Desktop Support Analyst
Rank 545 520 489
Rank change year-on-year
-25 -31
Contract jobs requiring a Desktop Support Analyst 99 121 141
As % of all contract IT jobs located in the UK 0.18% 0.22% 0.26%
As % of the Job Titles category 0.19% 0.23% 0.27%
Number of daily rates quoted 47 76 68
Average daily rate £160 £163 £160
Average daily rate % change year-on-year
-1.53% +1.56%
90% offered a daily rate of more than £123 £100 £110
10% offered a daily rate of more than £235 £230 £218
UK excluding London average daily rate £140 £150 £165
% change year-on-year
-6.66% -9.09%
Number of hourly rates quoted 9 24 38
Average hourly rate £18.00 £16.50 £16.63
Average hourly rate % change year-on-year
+9.09% -0.75%
90% offered a hourly rate of more than £13.00 £12.50 £12.93
10% offered a hourly rate of more than £57.20 £27.80 £21.45
UK excluding London average hourly rate £17.00 £15.00 £16.50
% change year-on-year
+13.33% -9.09%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
53023 52764 51440
As % of all contract IT jobs located in the UK 94.92% 94.73% 94.29%
Number of daily rates quoted 34537 31962 31273
Average daily rate £425 £400 £390
Average daily rate % change year-on-year
+6.25% +2.56%
90% offered a daily rate of more than £263 £240 £225
10% offered a daily rate of more than £600 £553 £550
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1533 2112 2096
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.90 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.70 £17.45
% change year-on-year
+4.79% -4.29%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Daily Rate Trend in the UK

Desktop Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 28 April 2016.

Desktop Support Analyst Daily Rate Histogram in the UK

Desktop Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Hourly Rate Trend in the UK

Desktop Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 28 April 2016.

Desktop Support Analyst Hourly Rate Histogram in the UK

Desktop Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 28 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -31 94 £160 -5.88% 10
London -3 36 £165 -5.71% 5
South East -1 19 £155 +10.71% 3
North West -12 14 £165 -23.25%
Manchester -2 12 £225 +31.38%
Surrey -1 9 £110 -35.29% 1
East of England +6 8 £151 +4.67%
Woking - 7 £140 - 1
Yorkshire +4 6 £165 +40.42% 1
South West +3 6 £129 +28.75%
West Yorkshire -1 6 £165 +40.42% 1
Leeds -6 6 £165 +40.42%
Cambridgeshire +9 4 - -
West Midlands -4 4 £95 -
Crawley -9 4 - -
West Sussex -13 4 - - 1
Peterborough - 4 - -
City of London +31 3 £138 -8.33% 2
Essex +12 3 £133 -13.96%
Scotland -33 3 £125 +19.04%
Gloucester - 3 £125 -
Gloucestershire - 3 £125 -
Oxfordshire +9 2 £160 -4.47%
Oxford +9 2 £160 +18.51%
Somerset +9 2 - -
Glasgow +1 2 £111 +18.98%
East Sussex -4 2 - -
Dudley - 2 £90 -
Brighton - 2 - -
Thurrock - 2 £133 -

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 April 2016, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title.

1 165 (81.28%) Windows
2 108 (53.20%) Windows 7
3 102 (50.25%) Active Directory
4 101 (49.75%) Microsoft
5 90 (44.33%) MS Office
6 70 (34.48%) ITIL
7 64 (31.53%) Citrix
8 53 (26.11%) Finance
9 48 (23.65%) Blackberry
10 47 (23.15%) SCCM
11 35 (17.24%) Windows XP
12 33 (16.26%) Microsoft Certification
13 30 (14.78%) MCP
14 29 (14.29%) Windows Server
15 28 (13.79%) Office 365
16 27 (13.30%) MS Exchange
17 26 (12.81%) DNS
18 25 (12.32%) Windows Server 2008
19 23 (11.33%) Cisco
20 22 (10.84%) MCSE
20 22 (10.84%) Windows 8
21 21 (10.34%) XenApp
22 20 (9.85%) Fat Client
22 20 (9.85%) SLA
22 20 (9.85%) Thin Client
23 18 (8.87%) MS Excel
23 18 (8.87%) TCP/IP
23 18 (8.87%) Law
24 17 (8.37%) Service Delivery
24 17 (8.37%) Blackberry Enterprise Server

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 April 2016, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 27 (13.30%) MS Exchange
2 17 (8.37%) Blackberry Enterprise Server
3 6 (2.96%) Exchange Server 2007
4 5 (2.46%) Exchange Server 2010
4 5 (2.46%) SharePoint
4 5 (2.46%) Skype for Business
5 2 (0.99%) CMS
6 1 (0.49%) Exchange Server 2013
6 1 (0.49%) IIS
6 1 (0.49%) Joomla!
6 1 (0.49%) SharePoint 2010
6 1 (0.49%) WordPress
Applications
1 90 (44.33%) MS Office
2 18 (8.87%) MS Excel
3 4 (1.97%) MS PowerPoint
4 2 (0.99%) Adobe Premiere
4 2 (0.99%) MS Visio
4 2 (0.99%) Photoshop
Business Applications
1 3 (1.48%) assyst
2 1 (0.49%) Dynamics AX
2 1 (0.49%) SAP CRM
Cloud Services
1 28 (13.79%) Office 365
2 3 (1.48%) Google Apps
3 1 (0.49%) Amazon AWS
3 1 (0.49%) Microsoft Azure
3 1 (0.49%) Mimecast
Communications & Networking
1 26 (12.81%) DNS
2 18 (8.87%) TCP/IP
3 15 (7.39%) LAN
4 13 (6.40%) WAN
5 12 (5.91%) DHCP
6 9 (4.43%) VPN
7 7 (3.45%) Extranet
7 7 (3.45%) Internet
8 4 (1.97%) VoIP
9 3 (1.48%) Firewall
9 3 (1.48%) IP Telephony
9 3 (1.48%) Remote Desktop
10 2 (0.99%) MPLS
10 2 (0.99%) SAN
11 1 (0.49%) 3G
11 1 (0.49%) PBX
11 1 (0.49%) SMS
11 1 (0.49%) SSL
11 1 (0.49%) Wi-Fi
11 1 (0.49%) Wireless
Database & Business Intelligence
1 2 (0.99%) SQL Server
General
1 53 (26.11%) Finance
2 18 (8.87%) Law
3 17 (8.37%) Banking
4 16 (7.88%) Legal
5 11 (5.42%) Investment Banking
6 6 (2.96%) Billing
7 5 (2.46%) Advertising
7 5 (2.46%) Back Office
7 5 (2.46%) Front Office
8 4 (1.97%) Telecoms
9 2 (0.99%) French Language
10 1 (0.49%) International Banking
10 1 (0.49%) Manufacturing
10 1 (0.49%) Military
10 1 (0.49%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.49%) .NET
1 1 (0.49%) CSS
1 1 (0.49%) HTML
1 1 (0.49%) ODBC
1 1 (0.49%) X-Windows
Miscellaneous
1 48 (23.65%) Blackberry
2 20 (9.85%) Fat Client
2 20 (9.85%) Thin Client
3 7 (3.45%) Data Centre
4 6 (2.96%) Management Information System
5 4 (1.97%) Analytical Skills
5 4 (1.97%) iPhone
5 4 (1.97%) PDA
6 3 (1.48%) Computer Science
7 2 (0.99%) Driving Licence
7 2 (0.99%) Handset
7 2 (0.99%) NHS
7 2 (0.99%) Video Conferencing
8 1 (0.49%) BYOD
8 1 (0.49%) Client/Server
8 1 (0.49%) CMDB
8 1 (0.49%) Hedge funds
8 1 (0.49%) iPad
8 1 (0.49%) Mathematics
8 1 (0.49%) Smartphone
Operating Systems
1 165 (81.28%) Windows
2 108 (53.20%) Windows 7
3 35 (17.24%) Windows XP
4 29 (14.29%) Windows Server
5 25 (12.32%) Windows Server 2008
6 22 (10.84%) Windows 8
7 17 (8.37%) Apple iOS
8 16 (7.88%) Windows Server 2003
9 13 (6.40%) Mac OS X
10 12 (5.91%) Android
11 8 (3.94%) Windows 2000 Server
12 6 (2.96%) Windows Server 2012
13 3 (1.48%) Windows 10
14 2 (0.99%) Mac OS
14 2 (0.99%) Unix
15 1 (0.49%) Debian
15 1 (0.49%) Linux
15 1 (0.49%) Windows Vista
Processes & Methodologies
1 70 (34.48%) ITIL
2 17 (8.37%) Service Delivery
3 15 (7.39%) Service Management
4 10 (4.93%) Document Management
4 10 (4.93%) ITIL V3
5 9 (4.43%) Asset Management
5 9 (4.43%) Incident Management
5 9 (4.43%) ITSM
6 8 (3.94%) Application Packaging
7 7 (3.45%) Problem Management
8 6 (2.96%) Change Management
8 6 (2.96%) Software Licensing
9 5 (2.46%) Disaster Recovery
10 4 (1.97%) Configuration Management
10 4 (1.97%) Migration
10 4 (1.97%) Software Deployment
11 3 (1.48%) Continuous Improvement
11 3 (1.48%) Infrastructure Management
11 3 (1.48%) Investment Management
11 3 (1.48%) Performance Optimisation
Programming Languages
1 6 (2.96%) SQL
1 6 (2.96%) VBA
2 3 (1.48%) Java
3 1 (0.49%) JavaScript
3 1 (0.49%) PHP
3 1 (0.49%) PowerShell
Qualifications
1 33 (16.26%) Microsoft Certification
2 30 (14.78%) MCP
3 22 (10.84%) MCSE
4 16 (7.88%) MCDST
5 14 (6.90%) ITIL Certification
6 9 (4.43%) MCITP
7 8 (3.94%) Security Cleared
8 4 (1.97%) SC Cleared
9 3 (1.48%) Degree
10 2 (0.99%) MOS
11 1 (0.49%) A+ Certification
11 1 (0.49%) Citrix Certification
11 1 (0.49%) DV Cleared
11 1 (0.49%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (9.85%) SLA
2 1 (0.49%) Disclosure Scotland
2 1 (0.49%) Sarbanes-Oxley
System Software
1 102 (50.25%) Active Directory
2 21 (10.34%) XenApp
3 10 (4.93%) VMware Infrastructure
4 8 (3.94%) Microsoft App-V
4 8 (3.94%) XenDesktop
5 4 (1.97%) BitLocker
6 3 (1.48%) UAG
7 2 (0.99%) Hyper-V
7 2 (0.99%) VMware ESX
7 2 (0.99%) vSphere
8 1 (0.49%) Terminal Services
Systems Management
1 47 (23.15%) SCCM
2 8 (3.94%) Norton AntiVirus
3 5 (2.46%) Symantec Endpoint Protection
4 3 (1.48%) Backup Exec
5 2 (0.99%) AirWatch
5 2 (0.99%) DameWare
6 1 (0.49%) Casper Suite
6 1 (0.49%) Cisco CUCM
6 1 (0.49%) SCOM
6 1 (0.49%) Systems Management Server (SMS)
Vendors
1 101 (49.75%) Microsoft
2 64 (31.53%) Citrix
3 23 (11.33%) Cisco
4 16 (7.88%) VMware
5 14 (6.90%) Apple
6 12 (5.91%) Symantec
7 11 (5.42%) Bloomberg
8 10 (4.93%) HP
9 9 (4.43%) Reuters
10 8 (3.94%) Remedy
11 6 (2.96%) ServiceNow
12 5 (2.46%) Altiris
12 5 (2.46%) Dell
13 4 (1.97%) Adobe
13 4 (1.97%) AppSense
13 4 (1.97%) Sophos
14 3 (1.48%) CheckPoint
14 3 (1.48%) Google
14 3 (1.48%) Kaspersky
14 3 (1.48%) LANDesk
Woking, Surrey
Michael Bailey Associates
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Spalding, Lincolnshire
The Bridge Ltd
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