The table below looks at the statistics for the Desktop Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support Analyst in their job title over the 3 months to 30 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Sep 2014
Same period 2013 Same period 2012
Desktop Support Analyst
Rank 478 455 461
Rank change year-on-year
-23 +6
Contract jobs requiring a Desktop Support Analyst 127 132 138
As % of all contract IT jobs located in the UK 0.22% 0.25% 0.24%
As % of the Job Titles category 0.24% 0.27% 0.26%
Number of daily rates quoted 72 51 44
Average daily rate
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£150 £170 £160
Average daily rate % change year-on-year
-11.76% +6.25%
90% offered a daily rate of more than £101 £125 £125
10% offered a daily rate of more than £220 £300 £224
UK excluding London average daily rate £133 £150 £173
% change year-on-year
-11.66% -13.04%
Number of hourly rates quoted 20 40 46
Average hourly rate £16.50 £16.00 £19.50
Average hourly rate % change year-on-year
+3.12% -17.94%
90% offered a hourly rate of more than £11.90 £12.00 £13.50
10% offered a hourly rate of more than £118.00 £24.10 £22.50
UK excluding London average hourly rate £13.63 £14.50 £15.00
% change year-on-year
-6.03% -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52574 48917 53715
As % of all contract IT jobs located in the UK 90.59% 92.65% 92.96%
Number of daily rates quoted 32287 29427 30052
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £550 £575 £565
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 2054 2082 2685
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.19
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Daily Rate Trend in the UK

Desktop Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 30 September 2014.

Desktop Support Analyst Daily Rate Histogram in the UK

Desktop Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Hourly Rate Trend in the UK

Desktop Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 30 September 2014.

Desktop Support Analyst Hourly Rate Histogram in the UK

Desktop Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 30 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 118 £160 -8.57% 20
London +3 58 £160 -11.11% 8
City of London +32 25 £170 -10.52% 2
South East -14 18 £145 -14.70% 3
East of England -15 8 £95 -44.11% 1
West Midlands -17 8 £140 -6.66% 3
East Midlands +12 7 £115 - 1
South West -29 7 £195 +25.80% 1
Northamptonshire - 7 £115 - 1
Birmingham +1 6 £130 -13.33% 2
Yorkshire -7 6 - - 1
Scotland -16 6 £93 -8.86%
South Yorkshire - 6 - -
North West -5 5 £131 - 1
Oxfordshire -8 5 £225 -
West Sussex +7 3 £120 - 1
East Sussex -10 3 - -
Bristol - 3 £195 -
Doncaster - 2 - -
Devon - 2 £325 - 1
Buckinghamshire 0 1 - - 1
Camberley 0 1 - -
Surrey 0 1 - -
Swindon -5 1 £165 -
Manchester -13 1 £110 -
Wiltshire -14 1 £165 -
Hampshire -18 1 - -
Gloucestershire -21 1 - -
North East -36 1 - - 1
Tyne and Wear -39 1 - - 1

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 September 2014, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title.

1 222 (85.71%) Windows
2 150 (57.92%) Windows 7
3 131 (50.58%) Active Directory
4 126 (48.65%) MS Office
5 106 (40.93%) Windows XP
6 102 (39.38%) Microsoft
7 68 (26.25%) ITIL
8 55 (21.24%) MS Excel
9 48 (18.53%) MS Exchange
9 48 (18.53%) Citrix
9 48 (18.53%) Blackberry
10 31 (11.97%) SCCM
10 31 (11.97%) Finance
11 29 (11.20%) Windows Server 2008
12 27 (10.42%) Microsoft Certification
13 25 (9.65%) VMware
13 25 (9.65%) Windows 8
14 21 (8.11%) Legal
14 21 (8.11%) Lotus
14 21 (8.11%) IBM Notes
15 20 (7.72%) MCP
15 20 (7.72%) Windows Server 2003
16 19 (7.34%) LAN
16 19 (7.34%) TCP/IP
16 19 (7.34%) iPhone
17 17 (6.56%) Windows Vista
17 17 (6.56%) Cisco
18 16 (6.18%) SLA
18 16 (6.18%) Apple iOS
19 15 (5.79%) Symantec

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 September 2014, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (18.53%) MS Exchange
2 21 (8.11%) IBM Notes
3 14 (5.41%) Exchange Server 2010
4 13 (5.02%) Blackberry Enterprise Server
5 10 (3.86%) Exchange Server 2007
6 6 (2.32%) Exchange Server 2003
7 4 (1.54%) WorkSite
7 4 (1.54%) Lync
7 4 (1.54%) Lotus Domino
8 3 (1.16%) SharePoint
9 1 (0.39%) Exchange Server 2013
9 1 (0.39%) IIS
Applications
1 126 (48.65%) MS Office
2 55 (21.24%) MS Excel
3 6 (2.32%) MS PowerPoint
4 1 (0.39%) Adobe Captivate
4 1 (0.39%) MS Visio
4 1 (0.39%) AutoCAD
4 1 (0.39%) Pro/ENGINEER
Business Applications
1 4 (1.54%) assyst
2 2 (0.77%) Cerner Millennium
3 1 (0.39%) ReMetrica
3 1 (0.39%) BPCS
3 1 (0.39%) LatentZero
Cloud Services
1 8 (3.09%) Office 365
2 2 (0.77%) SaaS
3 1 (0.39%) Google Apps
3 1 (0.39%) Cloud Computing
Communications & Networking
1 19 (7.34%) TCP/IP
1 19 (7.34%) LAN
2 11 (4.25%) VPN
3 9 (3.47%) WAN
3 9 (3.47%) IP Telephony
4 8 (3.09%) VoIP
4 8 (3.09%) Internet
4 8 (3.09%) DHCP
4 8 (3.09%) Wireless
5 6 (2.32%) DNS
6 3 (1.16%) Ethernet
6 3 (1.16%) Structured Cabling
7 2 (0.77%) NAS
7 2 (0.77%) Firewall
7 2 (0.77%) Wi-Fi
7 2 (0.77%) BIG-IP
7 2 (0.77%) Nortel Meridian
8 1 (0.39%) iSCSI
8 1 (0.39%) FTP
8 1 (0.39%) SAN
Database & Business Intelligence
1 2 (0.77%) SQL Server
2 1 (0.39%) SQL Server 2005
2 1 (0.39%) SQL Server 2008
2 1 (0.39%) Oracle Database
Development Applications
1 2 (0.77%) MSI
2 1 (0.39%) Toad
General
1 31 (11.97%) Finance
2 21 (8.11%) Legal
3 15 (5.79%) Law
4 12 (4.63%) Banking
5 8 (3.09%) Back Office
6 6 (2.32%) Telecoms
7 4 (1.54%) Manufacturing
7 4 (1.54%) Mandarin Language
7 4 (1.54%) Cantonese Language
8 3 (1.16%) Military
9 2 (0.77%) Financial Institution
9 2 (0.77%) Retail
10 1 (0.39%) Pharmaceutical
10 1 (0.39%) French Language
10 1 (0.39%) German Language
10 1 (0.39%) Front Office
Libraries, Frameworks & Software Standards
1 1 (0.39%) Flash
1 1 (0.39%) WAP
Miscellaneous
1 48 (18.53%) Blackberry
2 19 (7.34%) iPhone
3 12 (4.63%) Analytical Skills
4 11 (4.25%) Handset
5 9 (3.47%) iPad
5 9 (3.47%) Video Conferencing
6 8 (3.09%) PDA
7 5 (1.93%) Thin Client
7 5 (1.93%) Fat Client
8 4 (1.54%) NHS
9 3 (1.16%) Smartphone
9 3 (1.16%) FMCG
10 2 (0.77%) CMDB
10 2 (0.77%) Management Information System
11 1 (0.39%) Smartcard
11 1 (0.39%) Statistics
11 1 (0.39%) Data Protection Act
11 1 (0.39%) Computer Science
11 1 (0.39%) Life Science
11 1 (0.39%) Hedge funds
Operating Systems
1 222 (85.71%) Windows
2 150 (57.92%) Windows 7
3 106 (40.93%) Windows XP
4 29 (11.20%) Windows Server 2008
5 25 (9.65%) Windows 8
6 20 (7.72%) Windows Server 2003
7 17 (6.56%) Windows Vista
8 16 (6.18%) Apple iOS
9 10 (3.86%) Android
9 10 (3.86%) Mac OS X
10 4 (1.54%) Windows 2000
11 3 (1.16%) Windows Server 2012
12 2 (0.77%) Windows Phone
12 2 (0.77%) Mac OS
12 2 (0.77%) UNIX
12 2 (0.77%) Linux
13 1 (0.39%) Windows CE
13 1 (0.39%) NetWare
Processes & Methodologies
1 68 (26.25%) ITIL
2 10 (3.86%) Service Management
3 7 (2.70%) ITSM
3 7 (2.70%) Incident Management
4 6 (2.32%) Project Management
4 6 (2.32%) Asset Management
5 5 (1.93%) Service Delivery
5 5 (1.93%) Problem Management
5 5 (1.93%) Software Deployment
6 4 (1.54%) Software Distribution
6 4 (1.54%) Business Continuity
6 4 (1.54%) Time Management
6 4 (1.54%) Document Management
7 3 (1.16%) Migration
7 3 (1.16%) Configuration Management
7 3 (1.16%) Network Management
7 3 (1.16%) Mobile Device Management
7 3 (1.16%) Line Management
7 3 (1.16%) Mentoring
7 3 (1.16%) Coaching
Programming Languages
1 6 (2.32%) Java
2 4 (1.54%) SQL
3 2 (0.77%) PowerShell
4 1 (0.39%) C
4 1 (0.39%) C#
4 1 (0.39%) VBScript
4 1 (0.39%) VB
4 1 (0.39%) VBA
Qualifications
1 27 (10.42%) Microsoft Certification
2 20 (7.72%) MCP
3 13 (5.02%) Security Cleared
4 12 (4.63%) Degree
4 12 (4.63%) SC Cleared
5 6 (2.32%) MCSE
5 6 (2.32%) MCSA
6 5 (1.93%) MCDST
7 4 (1.54%) MCTS
7 4 (1.54%) ITIL Certification
7 4 (1.54%) Dell Certification
8 3 (1.16%) A+ Certification
9 2 (0.77%) MCITP
9 2 (0.77%) Network+ Certification
9 2 (0.77%) CCNP
9 2 (0.77%) CCNA
9 2 (0.77%) Cisco Certification
10 1 (0.39%) MOS
10 1 (0.39%) VMware Certified Professional (VCP)
10 1 (0.39%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 16 (6.18%) SLA
2 3 (1.16%) Sarbanes-Oxley
3 1 (0.39%) Dodd-Frank
System Software
1 131 (50.58%) Active Directory
2 13 (5.02%) VMware Infrastructure
3 9 (3.47%) Terminal Services
4 5 (1.93%) XenApp
5 4 (1.54%) Firmware
5 4 (1.54%) Microsoft App-V
6 3 (1.16%) VMware ESX
6 3 (1.16%) XenDesktop
7 1 (0.39%) vSphere
7 1 (0.39%) VMware ESXi
7 1 (0.39%) Terminal Server
7 1 (0.39%) Citrix Presentation Server
Systems Management
1 31 (11.97%) SCCM
2 7 (2.70%) Norton AntiVirus
3 4 (1.54%) Systems Management Server (SMS)
4 2 (0.77%) WSUS
5 1 (0.39%) Symantec Enterprise Vault
5 1 (0.39%) Tivoli
5 1 (0.39%) Backup Exec
Vendors
1 102 (39.38%) Microsoft
2 48 (18.53%) Citrix
3 25 (9.65%) VMware
4 21 (8.11%) Lotus
5 17 (6.56%) Cisco
6 15 (5.79%) Symantec
7 14 (5.41%) Apple
8 10 (3.86%) Remedy
9 9 (3.47%) Dell
10 8 (3.09%) HP
10 8 (3.09%) Bloomberg
11 5 (1.93%) Oracle
12 4 (1.54%) SAP
12 4 (1.54%) Interwoven
12 4 (1.54%) Avaya
13 3 (1.16%) CA
13 3 (1.16%) Reuters
13 3 (1.16%) Altiris
13 3 (1.16%) Google
13 3 (1.16%) ServiceNow
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