The table below looks at the statistics for the Desktop Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Desktop Support Analyst
Rank 479 455 427
Rank change year-on-year
-24 -28
Contract jobs requiring a Desktop Support Analyst 134 120 168
As % of all contract IT jobs located in the UK 0.24% 0.23% 0.29%
As % of the Job Titles category 0.26% 0.25% 0.31%
Number of daily rates quoted 67 47 64
Average daily rate
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£155 £170 £164
Average daily rate % change year-on-year
-8.82% +3.81%
90% offered a daily rate of more than £100 £119 £127
10% offered a daily rate of more than £222 £270 £212
UK excluding London average daily rate £128 £170 £170
% change year-on-year
-25.00% -
Number of hourly rates quoted 31 37 55
Average hourly rate £15.50 £18.00 £20.00
Average hourly rate % change year-on-year
-13.88% -10.00%
90% offered a hourly rate of more than £12.25 £12.00 £13.40
10% offered a hourly rate of more than £30.00 £24.40 £26.50
UK excluding London average hourly rate £15.25 £14.50 £15.00
% change year-on-year
+5.17% -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51314 48841 53723
As % of all contract IT jobs located in the UK 92.21% 92.73% 92.84%
Number of daily rates quoted 31055 29011 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1971 2118 2640
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Daily Rate Trend in the UK

Desktop Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 28 August 2014.

Desktop Support Analyst Daily Rate Histogram in the UK

Desktop Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Hourly Rate Trend in the UK

Desktop Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 28 August 2014.

Desktop Support Analyst Hourly Rate Histogram in the UK

Desktop Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +1 127 £160 -5.88% 13
London +8 61 £160 -8.57% 5
City of London +32 28 £160 -20.00% 2
South East -3 22 £133 -24.28% 3
West Midlands +1 9 £180 -
East of England -22 9 £96 -43.38%
East Midlands +5 7 £115 -
East Sussex - 7 - -
West Sussex +5 6 £120 - 2
Yorkshire +2 6 - - 3
South West -31 6 £170 +9.67% 1
Northamptonshire - 6 £115 -
South Yorkshire - 6 - -
North West -1 4 £153 -
Oxfordshire -2 3 £225 -
Kent -6 3 £145 -
Scotland -22 3 £90 -35.25%
Essex - 3 £160 -
Doncaster - 2 - -
Northampton - 2 - -
Buckinghamshire +2 1 - -
Coventry -9 1 - -
Hampshire -12 1 - - 1
Surrey - 1 - -
Colchester - 1 - -
Gloucestershire - 1 - - 1
Lincolnshire - 1 - -
Basingstoke - 1 - -
Camberley - 1 - -
Cheltenham - - - - 1

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title.

1 222 (83.15%) Windows
2 150 (56.18%) Windows 7
3 144 (53.93%) Active Directory
4 116 (43.45%) MS Office
5 105 (39.33%) Windows XP
6 103 (38.58%) Microsoft
7 73 (27.34%) ITIL
8 56 (20.97%) MS Excel
9 53 (19.85%) MS Exchange
9 53 (19.85%) Blackberry
10 45 (16.85%) Citrix
11 34 (12.73%) Finance
12 31 (11.61%) Windows Server 2008
12 31 (11.61%) SCCM
13 30 (11.24%) VMware
14 25 (9.36%) Microsoft Certification
15 24 (8.99%) Windows 8
16 23 (8.61%) Windows Server 2003
17 22 (8.24%) LAN
18 21 (7.87%) Apple
18 21 (7.87%) Legal
19 20 (7.49%) Blackberry Enterprise Server
19 20 (7.49%) SLA
20 19 (7.12%) TCP/IP
20 19 (7.12%) Lotus
20 19 (7.12%) IBM Notes
21 18 (6.74%) Windows Vista
22 17 (6.37%) iPhone
22 17 (6.37%) VMware Infrastructure
22 17 (6.37%) MCP

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2014, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 53 (19.85%) MS Exchange
2 20 (7.49%) Blackberry Enterprise Server
3 19 (7.12%) IBM Notes
4 15 (5.62%) Exchange Server 2010
5 10 (3.75%) Exchange Server 2007
6 6 (2.25%) Exchange Server 2003
7 4 (1.50%) WorkSite
7 4 (1.50%) Lotus Domino
7 4 (1.50%) SharePoint
7 4 (1.50%) Lync
8 1 (0.37%) IIS
8 1 (0.37%) Exchange Server 2013
8 1 (0.37%) SharePoint 2010
Applications
1 116 (43.45%) MS Office
2 56 (20.97%) MS Excel
3 8 (3.00%) MS PowerPoint
4 3 (1.12%) MS Visio
5 2 (0.75%) MS Project
6 1 (0.37%) Adobe Captivate
6 1 (0.37%) AutoCAD
6 1 (0.37%) Pro/ENGINEER
Business Applications
1 5 (1.87%) Dynamics NAV
2 2 (0.75%) assyst
3 1 (0.37%) Cerner Millennium
3 1 (0.37%) ReMetrica
3 1 (0.37%) BPCS
3 1 (0.37%) LatentZero
Cloud Services
1 8 (3.00%) Office 365
2 1 (0.37%) Cloud Computing
2 1 (0.37%) SaaS
2 1 (0.37%) Google Apps
Communications & Networking
1 22 (8.24%) LAN
2 19 (7.12%) TCP/IP
3 11 (4.12%) Wireless
3 11 (4.12%) IP Telephony
4 10 (3.75%) WAN
5 9 (3.37%) DHCP
5 9 (3.37%) VPN
5 9 (3.37%) DNS
6 7 (2.62%) VoIP
6 7 (2.62%) Internet
7 3 (1.12%) Ethernet
8 2 (0.75%) Nortel Meridian
8 2 (0.75%) NAS
8 2 (0.75%) Structured Cabling
9 1 (0.37%) PABX
9 1 (0.37%) iSCSI
9 1 (0.37%) BIG-IP
9 1 (0.37%) Firewall
9 1 (0.37%) Wi-Fi
9 1 (0.37%) FTP
Database & Business Intelligence
1 3 (1.12%) SQL Server
2 1 (0.37%) SQL Server 2005
2 1 (0.37%) SQL Server 2008
2 1 (0.37%) Oracle Database
Development Applications
1 2 (0.75%) MSI
2 1 (0.37%) Toad
General
1 34 (12.73%) Finance
2 21 (7.87%) Legal
3 14 (5.24%) Law
3 14 (5.24%) Banking
4 6 (2.25%) Retail
4 6 (2.25%) Telecoms
5 5 (1.87%) Back Office
6 4 (1.50%) Financial Institution
7 3 (1.12%) Manufacturing
7 3 (1.12%) Mandarin Language
7 3 (1.12%) Cantonese Language
8 1 (0.37%) French Language
8 1 (0.37%) German Language
8 1 (0.37%) Investment Banking
8 1 (0.37%) Advertising
8 1 (0.37%) Front Office
Libraries, Frameworks & Software Standards
1 4 (1.50%) Application Packaging
2 1 (0.37%) Flash
2 1 (0.37%) WAP
Miscellaneous
1 53 (19.85%) Blackberry
2 17 (6.37%) iPhone
3 11 (4.12%) Handset
4 10 (3.75%) Video Conferencing
5 8 (3.00%) PDA
6 6 (2.25%) iPad
7 4 (1.50%) Fat Client
7 4 (1.50%) Management Information System
7 4 (1.50%) Thin Client
8 3 (1.12%) Firmware
9 2 (0.75%) NHS
9 2 (0.75%) Smartphone
9 2 (0.75%) CMDB
9 2 (0.75%) Computer Science
9 2 (0.75%) FMCG
10 1 (0.37%) Hedge funds
10 1 (0.37%) Life Science
10 1 (0.37%) Statistics
10 1 (0.37%) Data Protection Act
10 1 (0.37%) SCADA
Operating Systems
1 222 (83.15%) Windows
2 150 (56.18%) Windows 7
3 105 (39.33%) Windows XP
4 31 (11.61%) Windows Server 2008
5 24 (8.99%) Windows 8
6 23 (8.61%) Windows Server 2003
7 18 (6.74%) Windows Vista
8 15 (5.62%) Apple iOS
9 14 (5.24%) Mac OS X
10 13 (4.87%) Android
11 4 (1.50%) Windows Server 2012
12 3 (1.12%) Linux
12 3 (1.12%) Windows 2000
13 2 (0.75%) UNIX
13 2 (0.75%) Windows Phone
13 2 (0.75%) Mac OS
14 1 (0.37%) Mac OS X Server
14 1 (0.37%) Windows CE
Processes & Methodologies
1 73 (27.34%) ITIL
2 9 (3.37%) Service Management
2 9 (3.37%) Service Delivery
3 6 (2.25%) Change Management
3 6 (2.25%) ITSM
3 6 (2.25%) Asset Management
3 6 (2.25%) Incident Management
4 5 (1.87%) Migration
4 5 (1.87%) User Acceptance Testing
4 5 (1.87%) Software Deployment
4 5 (1.87%) Project Management
5 4 (1.50%) Document Management
5 4 (1.50%) Business Continuity
5 4 (1.50%) Problem Management
6 3 (1.12%) Time Management
6 3 (1.12%) Configuration Management
6 3 (1.12%) Software Distribution
6 3 (1.12%) Mobile Device Management
7 2 (0.75%) Validation
7 2 (0.75%) Network Management
Programming Languages
1 6 (2.25%) SQL
2 3 (1.12%) Java
3 2 (0.75%) PowerShell
4 1 (0.37%) C
4 1 (0.37%) C#
4 1 (0.37%) VBScript
4 1 (0.37%) VB
4 1 (0.37%) VBA
Qualifications
1 25 (9.36%) Microsoft Certification
2 17 (6.37%) MCP
3 13 (4.87%) Degree
4 11 (4.12%) Security Cleared
5 10 (3.75%) SC Cleared
6 5 (1.87%) MCDST
6 5 (1.87%) MCSE
7 4 (1.50%) MCTS
8 3 (1.12%) MCSA
8 3 (1.12%) A+ Certification
8 3 (1.12%) ITIL Certification
8 3 (1.12%) Dell Certification
9 2 (0.75%) Network+ Certification
10 1 (0.37%) MOS
10 1 (0.37%) VMware Certified Professional (VCP)
10 1 (0.37%) CCNP
10 1 (0.37%) CCNA
10 1 (0.37%) Cisco Certification
10 1 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 20 (7.49%) SLA
2 3 (1.12%) Sarbanes-Oxley
3 1 (0.37%) Dodd-Frank
System Software
1 144 (53.93%) Active Directory
2 17 (6.37%) VMware Infrastructure
3 10 (3.75%) Terminal Services
4 4 (1.50%) XenApp
4 4 (1.50%) Microsoft App-V
5 3 (1.12%) XenDesktop
6 2 (0.75%) VMware ESX
7 1 (0.37%) Terminal Server
7 1 (0.37%) vSphere
7 1 (0.37%) VMware ESXi
7 1 (0.37%) Citrix Presentation Server
Systems Management
1 31 (11.61%) SCCM
2 10 (3.75%) Norton AntiVirus
3 4 (1.50%) Systems Management Server (SMS)
3 4 (1.50%) Symantec Endpoint Protection
4 1 (0.37%) Tivoli
4 1 (0.37%) Symantec Enterprise Vault
4 1 (0.37%) MIMEsweeper
4 1 (0.37%) DameWare
4 1 (0.37%) Backup Exec
4 1 (0.37%) WSUS
Vendors
1 103 (38.58%) Microsoft
2 45 (16.85%) Citrix
3 30 (11.24%) VMware
4 21 (7.87%) Apple
5 19 (7.12%) Lotus
6 17 (6.37%) Symantec
6 17 (6.37%) Cisco
7 11 (4.12%) Remedy
8 10 (3.75%) Dell
9 9 (3.37%) HP
9 9 (3.37%) Altiris
9 9 (3.37%) Bloomberg
10 5 (1.87%) Interwoven
11 4 (1.50%) Oracle
11 4 (1.50%) PeopleSoft
11 4 (1.50%) SAP
11 4 (1.50%) Reuters
12 3 (1.12%) Nortel
12 3 (1.12%) Avaya
12 3 (1.12%) CA
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