The table below looks at the statistics for the Desktop Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support Analyst in their job title over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Desktop Support Analyst
Rank 464 456 439
Rank change year-on-year
-8 -17
Contract jobs requiring a Desktop Support Analyst 132 126 157
As % of all contract IT jobs located in the UK 0.23% 0.24% 0.27%
As % of the Job Titles category 0.26% 0.26% 0.29%
Number of daily rates quoted 74 48 52
Average daily rate
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£160 £175 £160
Average daily rate % change year-on-year
-8.57% +9.37%
90% offered a daily rate of more than £102 £122 £125
10% offered a daily rate of more than £220 £300 £225
UK excluding London average daily rate £140 £168 £170
% change year-on-year
-16.41% -1.47%
Number of hourly rates quoted 21 41 54
Average hourly rate £16.50 £16.00 £20.00
Average hourly rate % change year-on-year
+3.12% -20.00%
90% offered a hourly rate of more than £12.50 £12.00 £13.65
10% offered a hourly rate of more than £115.00 £24.00 £22.85
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51582 48912 54385
As % of all contract IT jobs located in the UK 91.02% 92.74% 92.89%
Number of daily rates quoted 31504 29191 30441
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 2019 2115 2659
Average hourly rate £17.00 £17.00 £18.47
Average hourly rate % change year-on-year
- -7.95%
90% offered a hourly rate of more than £10.50 £11.00 £11.48
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Daily Rate Trend in the UK

Desktop Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 17 September 2014.

Desktop Support Analyst Daily Rate Histogram in the UK

Desktop Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Hourly Rate Trend in the UK

Desktop Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 17 September 2014.

Desktop Support Analyst Hourly Rate Histogram in the UK

Desktop Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 123 £160 -8.57% 21
London +9 63 £160 -11.11% 9
City of London +29 28 £180 -5.26% 5
South East -3 18 £145 -17.14% 2
East of England -18 9 £114 -33.08% 1
East Midlands +12 7 £115 - 2
Yorkshire +5 7 - - 2
West Midlands -15 7 £165 - 1
South West -21 7 £195 +25.80% 3
South Yorkshire - 7 - -
Northamptonshire - 7 £115 - 1
East Sussex -4 6 - -
North West -1 5 £131 -
Scotland -20 5 £93 -8.86%
Birmingham 0 4 £180 - 1
West Sussex +2 3 £120 - 1
Oxfordshire -8 3 £225 -
Bristol - 3 £195 -
Essex -9 2 £160 -
Northampton - 2 - - 1
Doncaster - 2 - -
Camberley +2 1 - -
Surrey -1 1 - -
Buckinghamshire -2 1 - -
Swindon -4 1 £165 - 1
Coventry -7 1 - -
Manchester -8 1 £110 -
Hampshire -8 1 - -
Wiltshire -15 1 £165 - 1
Gloucestershire -18 1 - - 1

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 September 2014, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title.

1 229 (83.58%) Windows
2 156 (56.93%) Windows 7
3 140 (51.09%) Active Directory
4 122 (44.53%) MS Office
5 106 (38.69%) Windows XP
6 105 (38.32%) Microsoft
7 72 (26.28%) ITIL
8 56 (20.44%) MS Excel
9 53 (19.34%) MS Exchange
10 50 (18.25%) Blackberry
11 48 (17.52%) Citrix
12 36 (13.14%) Finance
13 32 (11.68%) Windows Server 2008
14 29 (10.58%) SCCM
15 28 (10.22%) VMware
15 28 (10.22%) Microsoft Certification
16 25 (9.12%) Windows 8
17 24 (8.76%) Windows Server 2003
18 23 (8.39%) Legal
19 21 (7.66%) LAN
20 20 (7.30%) TCP/IP
20 20 (7.30%) IBM Notes
20 20 (7.30%) MCP
20 20 (7.30%) Lotus
21 18 (6.57%) Windows Vista
22 17 (6.20%) SLA
22 17 (6.20%) Cisco
22 17 (6.20%) iPhone
23 16 (5.84%) Apple
23 16 (5.84%) Apple iOS

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 September 2014, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 53 (19.34%) MS Exchange
2 20 (7.30%) IBM Notes
3 16 (5.84%) Exchange Server 2010
4 15 (5.47%) Blackberry Enterprise Server
5 10 (3.65%) Exchange Server 2007
6 6 (2.19%) Exchange Server 2003
7 4 (1.46%) Lync
7 4 (1.46%) WorkSite
7 4 (1.46%) SharePoint
7 4 (1.46%) Lotus Domino
8 1 (0.36%) IIS
8 1 (0.36%) SharePoint 2010
8 1 (0.36%) Exchange Server 2013
Applications
1 122 (44.53%) MS Office
2 56 (20.44%) MS Excel
3 6 (2.19%) MS PowerPoint
4 2 (0.73%) MS Visio
5 1 (0.36%) AutoCAD
5 1 (0.36%) MS Project
5 1 (0.36%) Pro/ENGINEER
5 1 (0.36%) Adobe Captivate
Business Applications
1 5 (1.82%) Dynamics NAV
2 4 (1.46%) assyst
3 2 (0.73%) Cerner Millennium
4 1 (0.36%) BPCS
4 1 (0.36%) LatentZero
4 1 (0.36%) ReMetrica
Cloud Services
1 8 (2.92%) Office 365
2 2 (0.73%) SaaS
3 1 (0.36%) Google Apps
3 1 (0.36%) Cloud Computing
Communications & Networking
1 21 (7.66%) LAN
2 20 (7.30%) TCP/IP
3 10 (3.65%) IP Telephony
3 10 (3.65%) VPN
3 10 (3.65%) Wireless
4 9 (3.28%) WAN
5 8 (2.92%) VoIP
5 8 (2.92%) DHCP
5 8 (2.92%) Internet
6 7 (2.55%) DNS
7 3 (1.09%) Ethernet
7 3 (1.09%) Structured Cabling
8 2 (0.73%) NAS
8 2 (0.73%) Nortel Meridian
8 2 (0.73%) BIG-IP
8 2 (0.73%) Firewall
9 1 (0.36%) Wi-Fi
9 1 (0.36%) SAN
9 1 (0.36%) FTP
9 1 (0.36%) iSCSI
Database & Business Intelligence
1 3 (1.09%) SQL Server
2 1 (0.36%) SQL Server 2005
2 1 (0.36%) SQL Server 2008
2 1 (0.36%) Oracle Database
Development Applications
1 2 (0.73%) MSI
2 1 (0.36%) Toad
General
1 36 (13.14%) Finance
2 23 (8.39%) Legal
3 15 (5.47%) Law
4 12 (4.38%) Banking
5 6 (2.19%) Retail
5 6 (2.19%) Back Office
5 6 (2.19%) Telecoms
6 4 (1.46%) Mandarin Language
6 4 (1.46%) Cantonese Language
6 4 (1.46%) Manufacturing
6 4 (1.46%) Financial Institution
7 3 (1.09%) Military
8 1 (0.36%) Pharmaceutical
8 1 (0.36%) Advertising
8 1 (0.36%) Front Office
8 1 (0.36%) French Language
8 1 (0.36%) German Language
Libraries, Frameworks & Software Standards
1 1 (0.36%) Flash
1 1 (0.36%) WAP
1 1 (0.36%) Application Packaging
Miscellaneous
1 50 (18.25%) Blackberry
2 17 (6.20%) iPhone
3 12 (4.38%) Analytical Skills
4 11 (4.01%) Handset
5 9 (3.28%) Video Conferencing
6 8 (2.92%) iPad
6 8 (2.92%) PDA
7 5 (1.82%) Thin Client
7 5 (1.82%) Fat Client
8 4 (1.46%) Management Information System
8 4 (1.46%) NHS
8 4 (1.46%) Firmware
9 3 (1.09%) Smartphone
9 3 (1.09%) FMCG
10 2 (0.73%) CMDB
11 1 (0.36%) Smartcard
11 1 (0.36%) Statistics
11 1 (0.36%) Data Protection Act
11 1 (0.36%) Computer Science
11 1 (0.36%) Life Science
Operating Systems
1 229 (83.58%) Windows
2 156 (56.93%) Windows 7
3 106 (38.69%) Windows XP
4 32 (11.68%) Windows Server 2008
5 25 (9.12%) Windows 8
6 24 (8.76%) Windows Server 2003
7 18 (6.57%) Windows Vista
8 16 (5.84%) Apple iOS
9 12 (4.38%) Android
9 12 (4.38%) Mac OS X
10 5 (1.82%) Windows 2000
11 4 (1.46%) Windows Server 2012
12 2 (0.73%) Windows Phone
12 2 (0.73%) Mac OS
12 2 (0.73%) UNIX
12 2 (0.73%) Linux
13 1 (0.36%) Windows CE
13 1 (0.36%) NetWare
13 1 (0.36%) Mac OS X Server
Processes & Methodologies
1 72 (26.28%) ITIL
2 10 (3.65%) Service Management
3 7 (2.55%) ITSM
4 6 (2.19%) Asset Management
4 6 (2.19%) Incident Management
4 6 (2.19%) Service Delivery
4 6 (2.19%) Change Management
4 6 (2.19%) Project Management
5 5 (1.82%) Migration
5 5 (1.82%) Problem Management
5 5 (1.82%) User Acceptance Testing
5 5 (1.82%) Software Deployment
6 4 (1.46%) Software Distribution
6 4 (1.46%) Mentoring
6 4 (1.46%) Time Management
6 4 (1.46%) Business Continuity
6 4 (1.46%) Document Management
7 3 (1.09%) Configuration Management
7 3 (1.09%) Network Management
7 3 (1.09%) Coaching
Programming Languages
1 5 (1.82%) SQL
2 4 (1.46%) Java
3 2 (0.73%) PowerShell
4 1 (0.36%) C
4 1 (0.36%) C#
4 1 (0.36%) VBScript
4 1 (0.36%) VB
4 1 (0.36%) VBA
Qualifications
1 28 (10.22%) Microsoft Certification
2 20 (7.30%) MCP
3 13 (4.74%) Security Cleared
4 12 (4.38%) SC Cleared
4 12 (4.38%) Degree
5 6 (2.19%) MCSE
5 6 (2.19%) MCSA
6 5 (1.82%) MCDST
7 4 (1.46%) MCTS
7 4 (1.46%) Dell Certification
7 4 (1.46%) ITIL Certification
8 3 (1.09%) A+ Certification
9 2 (0.73%) Network+ Certification
9 2 (0.73%) MCITP
9 2 (0.73%) CCNP
9 2 (0.73%) CCNA
9 2 (0.73%) Cisco Certification
10 1 (0.36%) VMware Certified Professional (VCP)
10 1 (0.36%) MOS
10 1 (0.36%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (6.20%) SLA
2 3 (1.09%) Sarbanes-Oxley
3 1 (0.36%) Dodd-Frank
System Software
1 140 (51.09%) Active Directory
2 14 (5.11%) VMware Infrastructure
3 9 (3.28%) Terminal Services
4 5 (1.82%) XenApp
5 4 (1.46%) Microsoft App-V
6 3 (1.09%) VMware ESX
6 3 (1.09%) XenDesktop
7 1 (0.36%) Terminal Server
7 1 (0.36%) Citrix Presentation Server
7 1 (0.36%) VMware ESXi
7 1 (0.36%) vSphere
Systems Management
1 29 (10.58%) SCCM
2 7 (2.55%) Norton AntiVirus
3 4 (1.46%) Systems Management Server (SMS)
4 2 (0.73%) WSUS
5 1 (0.36%) Tivoli
5 1 (0.36%) MIMEsweeper
5 1 (0.36%) DameWare
5 1 (0.36%) Backup Exec
5 1 (0.36%) Symantec Enterprise Vault
5 1 (0.36%) Symantec Endpoint Protection
Vendors
1 105 (38.32%) Microsoft
2 48 (17.52%) Citrix
3 28 (10.22%) VMware
4 20 (7.30%) Lotus
5 17 (6.20%) Cisco
6 16 (5.84%) Apple
7 14 (5.11%) Symantec
8 11 (4.01%) Remedy
8 11 (4.01%) Dell
9 10 (3.65%) HP
10 8 (2.92%) Bloomberg
11 5 (1.82%) SAP
11 5 (1.82%) Oracle
11 5 (1.82%) Interwoven
11 5 (1.82%) Altiris
12 4 (1.46%) Avaya
12 4 (1.46%) PeopleSoft
13 3 (1.09%) CA
13 3 (1.09%) Reuters
13 3 (1.09%) Nortel
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