The table below looks at the statistics for the Desktop Support Analyst role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support Analyst in their job title over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Desktop Support Analyst
Rank 494 471 481
Rank change year-on-year
-23 +10
Contract jobs requiring a Desktop Support Analyst 114 132 80
As % of all contract IT jobs located in the UK 0.20% 0.25% 0.16%
As % of the Job Titles category 0.22% 0.26% 0.18%
Number of daily rates quoted 66 77 30
Average daily rate
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£145 £160 £165
Average daily rate % change year-on-year
-9.37% -3.03%
90% offered a daily rate of more than £113 £110 £135
10% offered a daily rate of more than £195 £250 £275
UK excluding London average daily rate £150 £170 £170
% change year-on-year
-11.76% -
Number of hourly rates quoted 29 29 23
Average hourly rate £16.50 £15.00 £16.00
Average hourly rate % change year-on-year
+10.00% -6.25%
90% offered a hourly rate of more than £13.00 £11.61 £14.50
10% offered a hourly rate of more than £21.50 £20.80 £22.50
UK excluding London average hourly rate £15.00 £13.38 £15.50
% change year-on-year
+12.14% -13.70%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51737 49836 45640
As % of all contract IT jobs located in the UK 92.45% 92.60% 92.59%
Number of daily rates quoted 32579 30554 26426
Average daily rate £400 £396 £400
Average daily rate % change year-on-year
+1.01% -1.00%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1958 1985 2120
Average hourly rate £16.83 £16.50 £18.50
Average hourly rate % change year-on-year
+1.96% -10.81%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £41.00 £39.50 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.50
% change year-on-year
- -5.71%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Daily Rate Trend in the UK

Desktop Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 1 July 2015.

Desktop Support Analyst Daily Rate Histogram in the UK

Desktop Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Hourly Rate Trend in the UK

Desktop Support Analyst
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support Analyst within the UK over the 3 months to 1 July 2015.

Desktop Support Analyst Hourly Rate Histogram in the UK

Desktop Support Analyst
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 1 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -45 103 £145 -9.37% 14
London -19 51 £145 -5.69% 6
South East -20 18 £150 -6.25% 3
City of London -17 12 £145 -12.12% 3
South West -8 9 £138 -32.92% 1
Scotland +5 8 £135 +32.77% 1
East of England +3 7 £175 +35.92% 1
Tyne and Wear - 7 £100 -
North East - 7 £100 -
Newcastle upon Tyne - 7 £100 -
West Midlands -7 6 £115 -41.02% 1
Edinburgh - 6 £136 - 1
Berkshire +4 5 - -
Swindon -2 4 - -
Wiltshire -5 4 - -
Oxford -11 4 £200 -
Leeds -16 4 £118 -
West Yorkshire -16 4 £118 -
Yorkshire -16 4 £118 +17.50%
Oxfordshire -22 4 £200 -9.09%
Surrey -3 3 £145 -14.70% 1
Kent -5 3 £145 +23.40%
Norfolk - 3 £175 -
West Bromwich - 3 - -
Somerset +14 2 £138 -32.92%
Hampshire +1 2 £165 +37.50%
Welling - 2 £110 -
Worcestershire - 2 £115 -
Woking - 2 £158 -
Cambridgeshire - 2 £155 -

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 1 July 2015, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title.

1 186 (80.17%) Windows
2 129 (55.60%) Windows 7
3 117 (50.43%) Active Directory
4 110 (47.41%) Microsoft
5 74 (31.90%) MS Office
6 65 (28.02%) ITIL
7 50 (21.55%) Windows XP
8 45 (19.40%) MS Excel
9 43 (18.53%) Windows Server 2008
10 41 (17.67%) Blackberry
11 37 (15.95%) SCCM
12 36 (15.52%) MS Exchange
13 32 (13.79%) Citrix
14 31 (13.36%) Microsoft Certification
15 29 (12.50%) SLA
16 26 (11.21%) Windows Server 2003
17 25 (10.78%) LAN
18 23 (9.91%) WAN
18 23 (9.91%) TCP/IP
19 22 (9.48%) Windows 8
20 20 (8.62%) Blackberry Enterprise Server
21 19 (8.19%) Finance
22 18 (7.76%) MCDST
23 17 (7.33%) Cisco
24 15 (6.47%) MCP
24 15 (6.47%) VMware
24 15 (6.47%) Security Cleared
24 15 (6.47%) Analytical Skills
25 14 (6.03%) VPN
26 13 (5.60%) Windows Server 2012

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 1 July 2015, IT contractor jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 36 (15.52%) MS Exchange
2 20 (8.62%) Blackberry Enterprise Server
3 10 (4.31%) SharePoint
3 10 (4.31%) Exchange Server 2010
4 6 (2.59%) Exchange Server 2013
5 5 (2.16%) CMS
5 5 (2.16%) IBM Notes
6 3 (1.29%) Exchange Server 2003
7 2 (0.86%) Exchange Server 2007
7 2 (0.86%) Lync
8 1 (0.43%) SharePoint 2013
8 1 (0.43%) SharePoint 2010
8 1 (0.43%) Lotus Domino
8 1 (0.43%) BizTalk Server
Applications
1 74 (31.90%) MS Office
2 45 (19.40%) MS Excel
3 5 (2.16%) MS PowerPoint
4 4 (1.72%) MS Visio
5 2 (0.86%) Adobe Creative Suite
Business Applications
1 3 (1.29%) Dynamics NAV
Cloud Services
1 11 (4.74%) Office 365
2 1 (0.43%) IaaS
2 1 (0.43%) Google Cloud Platform
Communications & Networking
1 25 (10.78%) LAN
2 23 (9.91%) TCP/IP
2 23 (9.91%) WAN
3 14 (6.03%) VPN
4 9 (3.88%) DNS
5 8 (3.45%) DHCP
6 7 (3.02%) Firewall
6 7 (3.02%) VoIP
7 6 (2.59%) Wireless
8 5 (2.16%) Cisco IOS
9 4 (1.72%) Extranet
10 2 (0.86%) 3G
10 2 (0.86%) 2G
10 2 (0.86%) IP Telephony
10 2 (0.86%) UMTS
10 2 (0.86%) GPRS
10 2 (0.86%) GSM
10 2 (0.86%) Cisco ASA
10 2 (0.86%) LTE
10 2 (0.86%) Radio Access Network
Database & Business Intelligence
1 7 (3.02%) SQL Server
2 2 (0.86%) SQL Server 2008
Development Applications
1 1 (0.43%) MSI
General
1 19 (8.19%) Finance
2 11 (4.74%) Law
3 9 (3.88%) Legal
3 9 (3.88%) Retail
4 6 (2.59%) Telecoms
5 5 (2.16%) Banking
6 3 (1.29%) Back Office
7 2 (0.86%) Front Office
7 2 (0.86%) Manufacturing
8 1 (0.43%) French Language
Libraries, Frameworks & Software Standards
1 2 (0.86%) Application Packaging
1 2 (0.86%) LINQ
2 1 (0.43%) Software Packaging
2 1 (0.43%) ODBC
2 1 (0.43%) X-Windows
Miscellaneous
1 41 (17.67%) Blackberry
2 15 (6.47%) Analytical Skills
3 6 (2.59%) iPad
4 4 (1.72%) Fat Client
4 4 (1.72%) iPhone
4 4 (1.72%) NHS
4 4 (1.72%) Thin Client
5 3 (1.29%) Management Information System
5 3 (1.29%) Smartphone
5 3 (1.29%) Video Conferencing
6 2 (0.86%) SecurID
6 2 (0.86%) HP Storage
6 2 (0.86%) Statistics
6 2 (0.86%) Mathematics
6 2 (0.86%) HP StoreVirtual
7 1 (0.43%) Computer Science
7 1 (0.43%) PDA
7 1 (0.43%) Handset
7 1 (0.43%) BYOD
7 1 (0.43%) FMCG
Operating Systems
1 186 (80.17%) Windows
2 129 (55.60%) Windows 7
3 50 (21.55%) Windows XP
4 43 (18.53%) Windows Server 2008
5 26 (11.21%) Windows Server 2003
6 22 (9.48%) Windows 8
7 13 (5.60%) Windows Server 2012
8 9 (3.88%) Apple iOS
8 9 (3.88%) Windows Vista
8 9 (3.88%) Android
9 8 (3.45%) Mac OS X
10 6 (2.59%) Linux
11 2 (0.86%) Windows 2000 Server
11 2 (0.86%) UNIX
Processes & Methodologies
1 65 (28.02%) ITIL
2 13 (5.60%) Problem Management
3 7 (3.02%) Investment Management
3 7 (3.02%) Change Management
3 7 (3.02%) Document Management
4 6 (2.59%) Migration
4 6 (2.59%) Service Management
4 6 (2.59%) Infrastructure Management
5 4 (1.72%) Asset Management
5 4 (1.72%) Capacity Planning
5 4 (1.72%) Incident Management
6 3 (1.29%) ITSM
6 3 (1.29%) CRM
6 3 (1.29%) User Acceptance Testing
6 3 (1.29%) Change Control
7 2 (0.86%) Software Deployment
7 2 (0.86%) Mobile Device Management
7 2 (0.86%) Patch Management
7 2 (0.86%) Continuous Integration
7 2 (0.86%) ITIL V3
Programming Languages
1 9 (3.88%) SQL
2 2 (0.86%) Java
2 2 (0.86%) PHP
2 2 (0.86%) Python
3 1 (0.43%) PowerShell
3 1 (0.43%) C
3 1 (0.43%) VB
3 1 (0.43%) VBA
Qualifications
1 31 (13.36%) Microsoft Certification
2 18 (7.76%) MCDST
3 15 (6.47%) Security Cleared
3 15 (6.47%) MCP
4 9 (3.88%) SC Cleared
5 8 (3.45%) MCITP
6 6 (2.59%) MCSE
7 5 (2.16%) A+ Certification
8 4 (1.72%) ITIL Certification
8 4 (1.72%) Degree
9 3 (1.29%) MCSA
9 3 (1.29%) IBM Certification
9 3 (1.29%) MOS
10 2 (0.86%) MCTS
11 1 (0.43%) BC Cleared
11 1 (0.43%) DCSE
11 1 (0.43%) Dell Certification
Quality Assurance & Compliance
1 29 (12.50%) SLA
2 1 (0.43%) Sarbanes-Oxley
2 1 (0.43%) QA
2 1 (0.43%) 21 CFR Part 11
System Software
1 117 (50.43%) Active Directory
2 9 (3.88%) Microsoft App-V
3 7 (3.02%) VMware Infrastructure
4 6 (2.59%) XenApp
5 5 (2.16%) vSphere
6 4 (1.72%) Terminal Services
7 3 (1.29%) Xen
7 3 (1.29%) Hyper-V
8 2 (0.86%) VMware ESXi
9 1 (0.43%) NDS
9 1 (0.43%) XenDesktop
9 1 (0.43%) Citrix Presentation Server
9 1 (0.43%) VMware Server
9 1 (0.43%) VMware ESX
9 1 (0.43%) MetaFrame
Systems Management
1 37 (15.95%) SCCM
2 5 (2.16%) Backup Exec
2 5 (2.16%) AirWatch
3 3 (1.29%) Norton AntiVirus
4 2 (0.86%) Symantec Endpoint Protection
5 1 (0.43%) DameWare
5 1 (0.43%) TeamSite
5 1 (0.43%) ZENworks
5 1 (0.43%) WSUS
5 1 (0.43%) SCOM
Vendors
1 110 (47.41%) Microsoft
2 32 (13.79%) Citrix
3 17 (7.33%) Cisco
4 15 (6.47%) VMware
5 12 (5.17%) Symantec
6 8 (3.45%) Dell
7 7 (3.02%) Remedy
7 7 (3.02%) HP
8 6 (2.59%) Bloomberg
9 5 (2.16%) Mitel
9 5 (2.16%) Google
9 5 (2.16%) Reuters
9 5 (2.16%) Lotus
9 5 (2.16%) Apple
10 4 (1.72%) Sophos
11 3 (1.29%) Avaya
11 3 (1.29%) IBM
11 3 (1.29%) Adobe
11 3 (1.29%) LANDesk
12 2 (0.86%) Polycom
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