The table below looks at the statistics for the Desktop Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support Analyst in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
Desktop Support Analyst
Rank 717 699 765
Rank change year-on-year
-18 +66
Permanent jobs requiring a Desktop Support Analyst 183 238 115
As % of all permanent IT jobs located in the UK 0.17% 0.20% 0.10%
As % of the Job Titles category 0.17% 0.21% 0.11%
Number of salaries quoted 151 200 101
Average salary £28,500 £29,000 £28,000
Average salary % change year-on-year
-1.72% +3.57%
90% offered a salary of more than £22,500 £22,000 £21,500
10% offered a salary of more than £42,500 £38,550 £40,000
UK excluding London average salary £26,000 £26,500 £26,000
% change year-on-year
-1.88% +1.92%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104684 113642 104161
As % of all permanent IT jobs located in the UK 94.50% 94.51% 94.57%
Number of salaries quoted 86404 93317 86694
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £27,000 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Salary Trend in the UK

Desktop Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Desktop Support Analyst over the 3 months to 30 June 2015 within the UK.

Desktop Support Analyst Salary Histogram in the UK

Desktop Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 183 £28,500 -5.00% 13
London -10 106 £35,000 +12.90% 5
South East +10 37 £26,000 -5.45% 4
City of London +17 20 £33,500 +3.87% 3
Hampshire +23 15 £25,000 -21.87%
South West 0 13 £20,500 -12.76% 1
East of England +7 11 £26,125 +5.55%
West Midlands +4 11 £21,500 -20.37% 1
Wiltshire - 11 - -
Basingstoke - 11 £25,000 -
Oxfordshire +13 6 £32,500 -7.14%
Staffordshire - 6 £22,500 -
Swindon - 6 - -
Tamworth - 6 £22,500 -
Surrey +13 5 £33,500 +24.07% 1
Berkshire -6 5 £24,750 -1.00%
Oxford +6 4 £29,773 -14.93%
Buckinghamshire - 4 £26,500 - 2
North West +5 3 £24,000 -4.95% 2
Essex +1 3 £26,250 -9.48%
Ipswich - 3 £20,000 -
Bracknell - 3 - -
High Wycombe - 3 £26,500 - 1
Suffolk - 3 £20,000 -
Guildford +16 2 £27,000 -15.62%
Hertfordshire +2 2 £26,000 +5.05%
Crawley -5 2 £24,000 -12.72%
North East -5 2 £31,000 +3.33%
West Sussex -8 2 £24,000 -7.69% 1
Gloucestershire -12 2 £20,500 -35.93%

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 30 June 2015, IT jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support Analyst in their job title.

1 338 (79.34%) Windows
2 285 (66.90%) Active Directory
3 252 (59.15%) Microsoft
4 247 (57.98%) Windows 7
5 170 (39.91%) MS Office
6 148 (34.74%) ITIL
7 134 (31.46%) Finance
8 120 (28.17%) MS Excel
9 118 (27.70%) Blackberry
10 94 (22.07%) MS Exchange
11 90 (21.13%) MCP
12 82 (19.25%) Citrix
13 80 (18.78%) Windows XP
14 77 (18.08%) Microsoft Certification
15 70 (16.43%) Banking
16 64 (15.02%) Service Management
17 62 (14.55%) Windows Server 2008
18 60 (14.08%) MCSE
19 59 (13.85%) Service Delivery
20 57 (13.38%) DHCP
20 57 (13.38%) Investment Banking
21 55 (12.91%) Front Office
22 54 (12.68%) Financial Institution
23 52 (12.21%) TCP/IP
23 52 (12.21%) Business Continuity
23 52 (12.21%) ServiceNow
24 51 (11.97%) Windows 8
25 49 (11.50%) Business Continuity Management
26 47 (11.03%) Degree
26 47 (11.03%) DNS

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 30 June 2015, IT jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 94 (22.07%) MS Exchange
2 45 (10.56%) Exchange Server 2010
3 38 (8.92%) Blackberry Enterprise Server
4 23 (5.40%) SharePoint
5 14 (3.29%) IBM Notes
6 12 (2.82%) Exchange Server 2007
7 9 (2.11%) Exchange Server 2003
8 7 (1.64%) Exchange Server 2013
9 6 (1.41%) Lync
9 6 (1.41%) IIS
9 6 (1.41%) WorkSite
10 2 (0.47%) SharePoint 2010
10 2 (0.47%) Apache
11 1 (0.23%) Joomla!
11 1 (0.23%) GroupWise
11 1 (0.23%) SharePoint 2013
11 1 (0.23%) Drupal
11 1 (0.23%) Umbraco
11 1 (0.23%) WordPress
Applications
1 170 (39.91%) MS Office
2 120 (28.17%) MS Excel
3 7 (1.64%) MS PowerPoint
4 2 (0.47%) Acrobat
4 2 (0.47%) S-PLUS
5 1 (0.23%) Adobe Illustrator
5 1 (0.23%) Photoshop
5 1 (0.23%) AutoCAD
5 1 (0.23%) Revit
5 1 (0.23%) SketchUp
5 1 (0.23%) Final Cut Pro
Business Applications
1 3 (0.70%) Dynamics CRM
2 2 (0.47%) Dynamics NAV
3 1 (0.23%) assyst
Cloud Services
1 10 (2.35%) Office 365
2 2 (0.47%) Google Apps
3 1 (0.23%) SaaS
Communications & Networking
1 57 (13.38%) DHCP
2 52 (12.21%) TCP/IP
3 47 (11.03%) DNS
4 43 (10.09%) VPN
5 31 (7.28%) LAN
5 31 (7.28%) WAN
6 15 (3.52%) Firewall
7 14 (3.29%) VoIP
7 14 (3.29%) Ethernet
7 14 (3.29%) Wireless
8 13 (3.05%) Network Security
9 12 (2.82%) IP Telephony
10 9 (2.11%) Wi-Fi
11 7 (1.64%) Internet
12 5 (1.17%) Broadband
12 5 (1.17%) iSCSI
13 4 (0.94%) NAS
13 4 (0.94%) Unified Communications
13 4 (0.94%) Structured Cabling
13 4 (0.94%) ADSL
Database & Business Intelligence
1 11 (2.58%) SQL Server
2 4 (0.94%) MySQL
3 3 (0.70%) RDBMS
3 3 (0.70%) Relational Database
Development Applications
1 12 (2.82%) JIRA
General
1 134 (31.46%) Finance
2 70 (16.43%) Banking
3 57 (13.38%) Investment Banking
4 55 (12.91%) Front Office
5 54 (12.68%) Financial Institution
6 31 (7.28%) Law
7 20 (4.69%) Legal
8 11 (2.58%) Back Office
8 11 (2.58%) Retail
9 7 (1.64%) Telecoms
10 5 (1.17%) Manufacturing
11 1 (0.23%) Advertising
11 1 (0.23%) Publishing
11 1 (0.23%) Multimedia
11 1 (0.23%) French Language
Libraries, Frameworks & Software Standards
1 8 (1.88%) .NET
2 5 (1.17%) LINQ
2 5 (1.17%) ASP.NET
2 5 (1.17%) COM
2 5 (1.17%) HTML
3 4 (0.94%) CSS
3 4 (0.94%) XML
3 4 (0.94%) Ajax
3 4 (0.94%) jQuery
3 4 (0.94%) Classic ASP
Miscellaneous
1 118 (27.70%) Blackberry
2 32 (7.51%) Hedge funds
3 21 (4.93%) Video Conferencing
4 18 (4.23%) iPhone
4 18 (4.23%) Mathematics
4 18 (4.23%) Computer Science
5 15 (3.52%) Analytical Skills
6 13 (3.05%) iPad
7 5 (1.17%) BYOD
7 5 (1.17%) iSeries
8 4 (0.94%) Life Science
8 4 (0.94%) Management Information System
8 4 (0.94%) Data Centre
8 4 (0.94%) Mobile App
9 3 (0.70%) Fat Client
9 3 (0.70%) Fixed Income
9 3 (0.70%) Smartphone
9 3 (0.70%) Thin Client
10 2 (0.47%) Data Protection Act
10 2 (0.47%) SecurID
Operating Systems
1 338 (79.34%) Windows
2 247 (57.98%) Windows 7
3 80 (18.78%) Windows XP
4 62 (14.55%) Windows Server 2008
5 51 (11.97%) Windows 8
6 41 (9.62%) Windows Server 2003
7 22 (5.16%) Android
8 21 (4.93%) Windows Server 2012
9 20 (4.69%) Windows Vista
10 12 (2.82%) Linux
11 11 (2.58%) Mac OS X
12 5 (1.17%) Windows Mobile
13 4 (0.94%) UNIX
14 3 (0.70%) Windows 2000
15 2 (0.47%) Mac OS
15 2 (0.47%) Apple iOS
16 1 (0.23%) Windows 2000 Server
16 1 (0.23%) Windows NT
16 1 (0.23%) Windows Phone
Processes & Methodologies
1 148 (34.74%) ITIL
2 64 (15.02%) Service Management
3 59 (13.85%) Service Delivery
4 52 (12.21%) Business Continuity
5 49 (11.50%) Business Continuity Management
6 16 (3.76%) Investment Management
7 14 (3.29%) Document Management
8 12 (2.82%) Asset Management
9 11 (2.58%) Incident Management
10 10 (2.35%) Information Security
11 9 (2.11%) Continuous Improvement
11 9 (2.11%) Security Patching
12 8 (1.88%) Software Delivery
12 8 (1.88%) CRM
13 7 (1.64%) Disaster Recovery
13 7 (1.64%) Problem Management
14 6 (1.41%) Mobile Device Management
14 6 (1.41%) Software Distribution
15 5 (1.17%) ITIL V3
15 5 (1.17%) Software Deployment
Programming Languages
1 46 (10.80%) SQL
2 6 (1.41%) VB
2 6 (1.41%) C
3 5 (1.17%) C#
3 5 (1.17%) PowerShell
4 4 (0.94%) JavaScript
5 3 (0.70%) VBA
6 1 (0.23%) VB.NET
6 1 (0.23%) Perl
Qualifications
1 90 (21.13%) MCP
2 77 (18.08%) Microsoft Certification
3 60 (14.08%) MCSE
4 47 (11.03%) Degree
5 18 (4.23%) ITIL Certification
6 10 (2.35%) MCDST
7 7 (1.64%) MOS
7 7 (1.64%) MCSA
8 5 (1.17%) MCITP
9 3 (0.70%) A+ Certification
10 2 (0.47%) CCNA
10 2 (0.47%) Citrix Certification
10 2 (0.47%) Cisco Certification
10 2 (0.47%) CCAA
11 1 (0.23%) ITIL Foundation Certificate
11 1 (0.23%) CISM
11 1 (0.23%) MCTS
11 1 (0.23%) SC Cleared
11 1 (0.23%) Security Cleared
11 1 (0.23%) ACSP
Quality Assurance & Compliance
1 23 (5.40%) SLA
2 3 (0.70%) ISO/IEC 27001
3 1 (0.23%) QA
System Software
1 285 (66.90%) Active Directory
2 25 (5.87%) VMware Infrastructure
3 21 (4.93%) XenApp
4 17 (3.99%) Hyper-V
5 12 (2.82%) Citrix Presentation Server
6 4 (0.94%) VMware Workstation
6 4 (0.94%) Microsoft App-V
7 3 (0.70%) Terminal Services
8 2 (0.47%) XenDesktop
9 1 (0.23%) vSphere
Systems Management
1 45 (10.56%) SCCM
2 10 (2.35%) WSUS
3 8 (1.88%) McAfee ePO
4 5 (1.17%) Norton AntiVirus
4 5 (1.17%) MAILsweeper
5 3 (0.70%) AirWatch
6 1 (0.23%) Casper Suite
6 1 (0.23%) DameWare
6 1 (0.23%) Backup Exec
Vendors
1 252 (59.15%) Microsoft
2 82 (19.25%) Citrix
3 52 (12.21%) ServiceNow
4 46 (10.80%) VMware
5 38 (8.92%) HP
6 34 (7.98%) Apple
7 29 (6.81%) Bloomberg
8 21 (4.93%) Reuters
9 20 (4.69%) Avaya
10 17 (3.99%) Remedy
11 15 (3.52%) Cisco
12 14 (3.29%) Lotus
13 13 (3.05%) Dell
14 12 (2.82%) Atlassian
15 10 (2.35%) Altiris
15 10 (2.35%) McAfee
15 10 (2.35%) Sophos
15 10 (2.35%) SonicWALL
16 9 (2.11%) IBM
16 9 (2.11%) Fidessa
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