The table below looks at the statistics for the Desktop Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Desktop Support Analyst
Rank 735 710 723
Rank change year-on-year
-25 +13
Permanent jobs requiring a Desktop Support Analyst 158 198 150
As % of all permanent IT jobs located in the UK 0.14% 0.17% 0.14%
As % of the Job Titles category 0.15% 0.18% 0.15%
Number of salaries quoted 132 153 131
Average salary £31,250 £29,000 £27,000
Average salary % change year-on-year
+7.75% +7.40%
90% offered a salary of more than £22,600 £22,500 £19,000
10% offered a salary of more than £41,800 £38,300 £37,500
UK excluding London average salary £27,000 £24,888 £22,250
% change year-on-year
+8.48% +11.85%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Salary Trend in the UK

Desktop Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Desktop Support Analyst over the 3 months to 28 August 2015 within the UK.

Desktop Support Analyst Salary Histogram in the UK

Desktop Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 156 £31,500 +5.00% 12
London -18 93 £33,000 +6.45% 6
South East +7 30 £26,500 +8.16% 2
City of London +13 25 £33,500 +4.68% 2
East of England +14 20 £31,000 +6.89% 1
Surrey +7 11 £27,000 +12.50% 1
Cambridge - 9 £34,000 -
Cambridgeshire - 9 £34,000 -
Oxfordshire +11 8 £25,250 -27.85%
Essex -4 7 £22,500 -51.61% 1
Hampshire +9 6 £23,500 -32.85%
Basingstoke +28 5 £20,000 -
West Midlands -2 5 £31,500 +14.54% 2
Guildford - 5 £27,000 -
South West -21 4 £22,500 -30.76%
North West +4 3 £24,500 +13.95% 1
Oxford -3 3 £26,000 -25.71%
Street - 3 - -
Somerset - 3 - -
Berkshire +1 2 £23,750 -5.00% 1
Manchester +1 2 £25,000 +16.27% 1
Buckinghamshire -11 2 £26,500 +51.42%
Coventry -12 2 £31,750 +15.45% 1
High Wycombe - 2 £26,500 -
Farnham - 2 £26,000 - 1
Tamworth - 2 - -
Watford - 2 £27,500 -
Norwich - 2 £28,250 -
Audenshaw - 2 £25,000 -
Staffordshire - 2 - -

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support Analyst in their job title.

1 313 (83.91%) Windows
2 220 (58.98%) Active Directory
3 209 (56.03%) Windows 7
4 205 (54.96%) Microsoft
5 136 (36.46%) MS Office
6 118 (31.64%) MS Excel
7 108 (28.95%) Finance
8 88 (23.59%) ITIL
9 80 (21.45%) Citrix
10 72 (19.30%) MS Exchange
11 67 (17.96%) Windows XP
12 61 (16.35%) Blackberry
13 60 (16.09%) Windows Server 2008
14 59 (15.82%) SCCM
15 55 (14.75%) Degree
16 54 (14.48%) DHCP
17 53 (14.21%) Windows 8
18 52 (13.94%) VMware
19 51 (13.67%) MCP
20 48 (12.87%) Microsoft Certification
21 47 (12.60%) SQL
21 47 (12.60%) Banking
22 45 (12.06%) Hedge funds
23 40 (10.72%) TCP/IP
23 40 (10.72%) SharePoint
24 39 (10.46%) Exchange Server 2010
25 38 (10.19%) DNS
26 36 (9.65%) MCSE
27 35 (9.38%) Windows Server 2003
28 34 (9.12%) Service Delivery

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 72 (19.30%) MS Exchange
2 40 (10.72%) SharePoint
3 39 (10.46%) Exchange Server 2010
4 20 (5.36%) Blackberry Enterprise Server
5 19 (5.09%) Lync
6 15 (4.02%) Exchange Server 2013
7 12 (3.22%) Exchange Server 2007
8 10 (2.68%) Exchange Server 2003
9 8 (2.14%) IBM Notes
10 5 (1.34%) IIS
11 3 (0.80%) Apache
11 3 (0.80%) WorkSite
12 2 (0.54%) SharePoint 2010
13 1 (0.27%) SharePoint 2013
13 1 (0.27%) Drupal
13 1 (0.27%) Umbraco
13 1 (0.27%) WordPress
13 1 (0.27%) Joomla!
13 1 (0.27%) GroupWise
Applications
1 136 (36.46%) MS Office
2 118 (31.64%) MS Excel
3 7 (1.88%) MS PowerPoint
4 3 (0.80%) Acrobat
5 1 (0.27%) AutoCAD
5 1 (0.27%) Adobe Illustrator
5 1 (0.27%) MS Visio
5 1 (0.27%) Revit
5 1 (0.27%) MicroStation
5 1 (0.27%) SketchUp
5 1 (0.27%) Final Cut Pro
5 1 (0.27%) Photoshop
Business Applications
1 2 (0.54%) Dynamics NAV
1 2 (0.54%) Dynamics CRM
2 1 (0.27%) assyst
Cloud Services
1 10 (2.68%) Office 365
2 1 (0.27%) SaaS
Communications & Networking
1 54 (14.48%) DHCP
2 40 (10.72%) TCP/IP
3 38 (10.19%) DNS
4 32 (8.58%) LAN
5 28 (7.51%) WAN
6 25 (6.70%) VPN
7 17 (4.56%) Firewall
8 13 (3.49%) Ethernet
9 12 (3.22%) VoIP
10 9 (2.41%) Wireless
10 9 (2.41%) iSCSI
10 9 (2.41%) NAS
11 7 (1.88%) Unified Communications
12 6 (1.61%) VLAN
12 6 (1.61%) Internet
13 5 (1.34%) Network Security
14 4 (1.07%) SSL
14 4 (1.07%) SAN
15 3 (0.80%) Intranet
15 3 (0.80%) ADSL
Database & Business Intelligence
1 15 (4.02%) SQL Server
2 7 (1.88%) MySQL
3 3 (0.80%) SQL Server 2012
4 2 (0.54%) Relational Database
4 2 (0.54%) RDBMS
5 1 (0.27%) SQL Server 2005
5 1 (0.27%) SQL Server 2008
Development Applications
1 20 (5.36%) JIRA
2 3 (0.80%) Ant
3 2 (0.54%) Visual Studio
4 1 (0.27%) AdminStudio
General
1 108 (28.95%) Finance
2 47 (12.60%) Banking
3 28 (7.51%) Financial Institution
4 27 (7.24%) Law
5 26 (6.97%) Front Office
6 24 (6.43%) Investment Banking
7 15 (4.02%) Retail
7 15 (4.02%) Legal
8 7 (1.88%) Manufacturing
9 5 (1.34%) Back Office
10 3 (0.80%) Telecoms
11 2 (0.54%) Marketing
12 1 (0.27%) French Language
12 1 (0.27%) Multimedia
12 1 (0.27%) Advertising
Libraries, Frameworks & Software Standards
1 6 (1.61%) .NET
2 3 (0.80%) ASP.NET
2 3 (0.80%) COM
2 3 (0.80%) LINQ
2 3 (0.80%) HTML
3 2 (0.54%) jQuery
3 2 (0.54%) CSS
3 2 (0.54%) Classic ASP
3 2 (0.54%) XML
3 2 (0.54%) Ajax
4 1 (0.27%) Application Packaging
4 1 (0.27%) Web Services
Miscellaneous
1 61 (16.35%) Blackberry
2 45 (12.06%) Hedge funds
3 27 (7.24%) Video Conferencing
4 25 (6.70%) Mathematics
4 25 (6.70%) Computer Science
5 22 (5.90%) iPhone
6 18 (4.83%) iPad
7 17 (4.56%) Analytical Skills
8 7 (1.88%) Life Science
9 6 (1.61%) Management Information System
10 5 (1.34%) BYOD
11 3 (0.80%) iSeries
12 2 (0.54%) Fixed Income
12 2 (0.54%) Mobile App
13 1 (0.27%) Data Centre
13 1 (0.27%) Mobile Computing
13 1 (0.27%) Smartphone
13 1 (0.27%) Statistics
13 1 (0.27%) EqualLogic
13 1 (0.27%) Social Media
Operating Systems
1 313 (83.91%) Windows
2 209 (56.03%) Windows 7
3 67 (17.96%) Windows XP
4 60 (16.09%) Windows Server 2008
5 53 (14.21%) Windows 8
6 35 (9.38%) Windows Server 2003
7 28 (7.51%) Windows Server 2012
8 20 (5.36%) Android
9 18 (4.83%) Windows Vista
10 14 (3.75%) Linux
11 7 (1.88%) Mac OS X
11 7 (1.88%) UNIX
11 7 (1.88%) Apple iOS
12 6 (1.61%) Windows Mobile
13 5 (1.34%) Windows Phone
14 3 (0.80%) Windows 2000
14 3 (0.80%) Mac OS
15 1 (0.27%) Windows 2000 Server
15 1 (0.27%) Windows NT
Processes & Methodologies
1 88 (23.59%) ITIL
2 34 (9.12%) Service Delivery
3 31 (8.31%) Service Management
4 20 (5.36%) Business Continuity
4 20 (5.36%) Business Continuity Management
5 18 (4.83%) Investment Management
6 14 (3.75%) Security Patching
7 12 (3.22%) Asset Management
7 12 (3.22%) Incident Management
8 10 (2.68%) Software Deployment
8 10 (2.68%) Continuous Improvement
9 9 (2.41%) Problem Management
9 9 (2.41%) Information Security
10 7 (1.88%) Performance Management
11 6 (1.61%) Configuration Management
11 6 (1.61%) Software Distribution
11 6 (1.61%) Mentoring
12 5 (1.34%) Line Management
12 5 (1.34%) Change Management
12 5 (1.34%) Disaster Recovery
Programming Languages
1 47 (12.60%) SQL
2 14 (3.75%) PowerShell
3 5 (1.34%) C
3 5 (1.34%) C#
4 4 (1.07%) JavaScript
4 4 (1.07%) VB
5 3 (0.80%) VBScript
6 1 (0.27%) VB.NET
Qualifications
1 55 (14.75%) Degree
2 51 (13.67%) MCP
3 48 (12.87%) Microsoft Certification
4 36 (9.65%) MCSE
5 12 (3.22%) MCSA
6 10 (2.68%) MOS
7 7 (1.88%) ITIL Certification
8 6 (1.61%) MCITP
9 5 (1.34%) A+ Certification
10 4 (1.07%) SC Cleared
10 4 (1.07%) Security Cleared
11 3 (0.80%) MCDST
11 3 (0.80%) CCNA
11 3 (0.80%) Cisco Certification
12 1 (0.27%) CISM
12 1 (0.27%) MCTS
12 1 (0.27%) ACSP
Quality Assurance & Compliance
1 33 (8.85%) SLA
2 4 (1.07%) ISO/IEC 27001
3 3 (0.80%) QA
System Software
1 220 (58.98%) Active Directory
2 27 (7.24%) VMware Infrastructure
3 19 (5.09%) XenApp
4 15 (4.02%) Hyper-V
5 8 (2.14%) Citrix Presentation Server
6 6 (1.61%) Microsoft App-V
7 5 (1.34%) VMware Workstation
7 5 (1.34%) vSphere
8 3 (0.80%) XenDesktop
9 2 (0.54%) Terminal Services
9 2 (0.54%) VMware ESX
10 1 (0.27%) qmail
10 1 (0.27%) VMware ESXi
Systems Management
1 59 (15.82%) SCCM
2 9 (2.41%) WSUS
3 8 (2.14%) McAfee ePO
4 4 (1.07%) DameWare
5 3 (0.80%) Backup Exec
5 3 (0.80%) Norton AntiVirus
5 3 (0.80%) MAILsweeper
5 3 (0.80%) AirWatch
5 3 (0.80%) SCOM
6 1 (0.27%) HP Data Protector
Vendors
1 205 (54.96%) Microsoft
2 80 (21.45%) Citrix
3 52 (13.94%) VMware
4 29 (7.77%) Bloomberg
5 28 (7.51%) HP
6 25 (6.70%) Apple
7 21 (5.63%) ServiceNow
8 20 (5.36%) Reuters
8 20 (5.36%) Atlassian
9 19 (5.09%) Remedy
10 18 (4.83%) Avaya
11 15 (4.02%) Cisco
12 11 (2.95%) Dell
12 11 (2.95%) Altiris
13 10 (2.68%) McAfee
14 8 (2.14%) LANDesk
14 8 (2.14%) AppSense
14 8 (2.14%) Lotus
14 8 (2.14%) MobileIron
15 7 (1.88%) Oracle
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