The table below looks at the statistics for the Desktop Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Desktop Support Analyst
Rank 728 717 739
Rank change year-on-year
-11 +22
Permanent jobs requiring a Desktop Support Analyst 175 160 162
As % of all permanent IT jobs located in the UK 0.15% 0.15% 0.14%
As % of the Job Titles category 0.16% 0.16% 0.15%
Number of salaries quoted 146 135 153
Average salary £28,000 £26,500 £28,500
Average salary % change year-on-year
+5.66% -7.01%
90% offered a salary of more than £21,600 £19,000 £22,000
10% offered a salary of more than £37,500 £37,500 £39,000
UK excluding London average salary £24,000 £22,000 £26,000
% change year-on-year
+9.09% -15.38%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
108127 100585 110257
As % of all permanent IT jobs located in the UK 94.45% 94.27% 95.15%
Number of salaries quoted 87510 83697 93999
Average salary £45,000 £43,000 £42,500
Average salary % change year-on-year
+4.65% +1.17%
90% offered a salary of more than £26,500 £26,500 £26,500
10% offered a salary of more than £70,000 £67,500 £70,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Salary Trend in the UK

Desktop Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Desktop Support Analyst over the 3 months to 19 September 2014 within the UK.

Desktop Support Analyst Salary Histogram in the UK

Desktop Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -9 166 £28,000 +4.67% 14
London -30 100 £31,500 +7.69% 3
South East -10 31 £24,000 -4.00% 2
City of London +2 26 £32,500 +5.69% 1
South West -19 9 £23,000 +17.94% 3
Surrey +1 8 £24,000 -2.04%
Yorkshire -32 8 £25,500 +41.66% 2
Berkshire +9 7 £25,000 -16.66%
West Yorkshire -33 7 £25,500 +41.66% 2
Leeds - 7 £25,500 - 1
Gloucestershire - 6 £22,000 - 1
Staines - 6 £24,000 -
Cheltenham - 6 £22,000 - 1
East Midlands -2 5 £31,500 +65.78% 1
West Midlands -9 5 £25,000 -1.96% 1
Newbury - 5 £25,000 -
East Sussex -23 4 £24,000 -
Brighton -24 4 £24,000 -
Newcastle upon Tyne - 4 - - 1
Hampshire - 4 £20,500 -
North East - 4 - - 1
Tyne and Wear - 4 - - 1
Coventry -7 3 £30,000 +13.20% 1
West Sussex -16 3 £29,000 +31.81% 1
East of England -27 3 £25,500 +13.33% 1
Suffolk - 3 £25,500 -
Nottinghamshire - 3 £31,500 -
Newmarket - 3 £25,500 -
Nottingham - 3 £31,500 -
Oxfordshire +7 2 £23,250 -22.50% 1

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support Analyst in their job title.

1 358 (85.85%) Windows
2 252 (60.43%) Windows 7
3 230 (55.16%) MS Office
4 220 (52.76%) Active Directory
5 190 (45.56%) Microsoft
6 167 (40.05%) ITIL
7 163 (39.09%) MS Excel
8 155 (37.17%) Windows XP
9 118 (28.30%) Finance
10 110 (26.38%) Blackberry
11 91 (21.82%) Citrix
12 78 (18.71%) TCP/IP
13 73 (17.51%) Apple
14 63 (15.11%) MS Exchange
15 60 (14.39%) SCCM
16 59 (14.15%) Blackberry Enterprise Server
17 57 (13.67%) DHCP
17 57 (13.67%) Windows Server 2008
18 50 (11.99%) Law
19 48 (11.51%) Windows Server 2003
19 48 (11.51%) Windows 8
20 47 (11.27%) DNS
20 47 (11.27%) LAN
21 46 (11.03%) Microsoft Certification
22 44 (10.55%) VPN
23 40 (9.59%) VMware
24 38 (9.11%) WAN
25 37 (8.87%) Service Management
26 36 (8.63%) MS PowerPoint
27 34 (8.15%) Legal

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 63 (15.11%) MS Exchange
2 59 (14.15%) Blackberry Enterprise Server
3 29 (6.95%) Exchange Server 2010
4 28 (6.71%) SharePoint
5 16 (3.84%) Lync
6 15 (3.60%) Exchange Server 2007
7 13 (3.12%) IBM Notes
7 13 (3.12%) Exchange Server 2003
8 7 (1.68%) Exchange Server 2013
9 6 (1.44%) WorkSite
10 5 (1.20%) SharePoint 2010
Applications
1 230 (55.16%) MS Office
2 163 (39.09%) MS Excel
3 36 (8.63%) MS PowerPoint
4 20 (4.80%) MS Visio
5 12 (2.88%) MS Project
6 1 (0.24%) Revit
6 1 (0.24%) SketchUp
6 1 (0.24%) AutoCAD
Business Applications
1 7 (1.68%) Remedy ITSM
2 2 (0.48%) assyst
2 2 (0.48%) Dynamics CRM
3 1 (0.24%) ReMetrica
3 1 (0.24%) Eikon
Cloud Services
1 11 (2.64%) Office 365
2 4 (0.96%) SaaS
Communications & Networking
1 78 (18.71%) TCP/IP
2 57 (13.67%) DHCP
3 47 (11.27%) DNS
3 47 (11.27%) LAN
4 44 (10.55%) VPN
5 38 (9.11%) WAN
6 17 (4.08%) Wireless
7 12 (2.88%) Internet
8 11 (2.64%) VoIP
9 9 (2.16%) Network Security
9 9 (2.16%) Firewall
10 7 (1.68%) Broadband
11 6 (1.44%) WLAN
11 6 (1.44%) IMAP4
12 5 (1.20%) Wi-Fi
12 5 (1.20%) 3G
12 5 (1.20%) IP Telephony
13 4 (0.96%) Cisco IOS
13 4 (0.96%) ADSL
14 3 (0.72%) Intranet
Database & Business Intelligence
1 6 (1.44%) SQL Server
2 1 (0.24%) SQL Server 2000
2 1 (0.24%) SQL Server Reporting Services
2 1 (0.24%) SQL Server 2008
Development Applications
1 1 (0.24%) MSI
1 1 (0.24%) Oracle APEX
General
1 118 (28.30%) Finance
2 50 (11.99%) Law
3 34 (8.15%) Legal
4 24 (5.76%) Financial Institution
5 21 (5.04%) Banking
6 13 (3.12%) Retail
7 12 (2.88%) Back Office
8 9 (2.16%) Front Office
9 7 (1.68%) Investment Banking
10 4 (0.96%) Advertising
11 3 (0.72%) Telecoms
11 3 (0.72%) Multimedia
12 2 (0.48%) Aerospace
12 2 (0.48%) Marketing
13 1 (0.24%) Publishing
13 1 (0.24%) Games
Libraries, Frameworks & Software Standards
1 4 (0.96%) Application Packaging
2 2 (0.48%) Software Packaging
3 1 (0.24%) XMPP
Miscellaneous
1 110 (26.38%) Blackberry
2 24 (5.76%) iPad
3 22 (5.28%) Video Conferencing
3 22 (5.28%) iPhone
4 20 (4.80%) Analytical Skills
5 9 (2.16%) IVR
5 9 (2.16%) Smartphone
6 6 (1.44%) SecurID
6 6 (1.44%) Thin Client
6 6 (1.44%) Fat Client
6 6 (1.44%) Derivative
6 6 (1.44%) Mathematics
6 6 (1.44%) Computer Science
7 5 (1.20%) PDA
8 4 (0.96%) Data Protection Act
8 4 (0.96%) Mobile App
9 3 (0.72%) User Experience
9 3 (0.72%) Fixed Income
9 3 (0.72%) Foreign Exchange (FX)
10 2 (0.48%) Life Science
Operating Systems
1 358 (85.85%) Windows
2 252 (60.43%) Windows 7
3 155 (37.17%) Windows XP
4 57 (13.67%) Windows Server 2008
5 48 (11.51%) Windows 8
5 48 (11.51%) Windows Server 2003
6 24 (5.76%) Android
7 23 (5.52%) Mac OS X
8 15 (3.60%) Windows Vista
9 12 (2.88%) Windows Server 2012
9 12 (2.88%) Apple iOS
10 10 (2.40%) Linux
11 9 (2.16%) Mac OS
12 7 (1.68%) Windows Mobile
13 6 (1.44%) Fedora
14 2 (0.48%) Windows 2000
15 1 (0.24%) Ubuntu
15 1 (0.24%) Windows 2000 Server
Processes & Methodologies
1 167 (40.05%) ITIL
2 37 (8.87%) Service Management
3 24 (5.76%) Document Management
4 17 (4.08%) ITSM
5 16 (3.84%) Asset Management
6 13 (3.12%) Incident Management
7 11 (2.64%) Time Management
7 11 (2.64%) Software Deployment
8 9 (2.16%) Investment Management
8 9 (2.16%) Disaster Recovery
9 8 (1.92%) Change Management
9 8 (1.92%) Fund Management
9 8 (1.92%) Mobile Device Management
10 7 (1.68%) Problem Management
11 6 (1.44%) Network Management
11 6 (1.44%) Migration
12 5 (1.20%) Service Delivery
12 5 (1.20%) Configuration Management
12 5 (1.20%) Project Planning
13 4 (0.96%) Content Management
Programming Languages
1 24 (5.76%) SQL
2 10 (2.40%) PowerShell
3 4 (0.96%) VB
4 3 (0.72%) VBScript
5 2 (0.48%) Java
5 2 (0.48%) JavaScript
Qualifications
1 46 (11.03%) Microsoft Certification
2 32 (7.67%) Degree
3 27 (6.47%) MCP
4 20 (4.80%) ITIL Certification
5 15 (3.60%) MOS
6 13 (3.12%) MCSE
7 11 (2.64%) MCSA
8 9 (2.16%) A+ Certification
8 9 (2.16%) MCDST
9 5 (1.20%) MCITP
9 5 (1.20%) ITIL Foundation Certificate
10 2 (0.48%) SC Cleared
10 2 (0.48%) Security Cleared
11 1 (0.24%) MCTS
11 1 (0.24%) VMware Certified Professional (VCP)
11 1 (0.24%) HNC
11 1 (0.24%) HND
11 1 (0.24%) CCNA
11 1 (0.24%) Cisco Certification
Quality Assurance & Compliance
1 29 (6.95%) SLA
2 1 (0.24%) ISO/IEC 27001
2 1 (0.24%) QA
System Software
1 220 (52.76%) Active Directory
2 20 (4.80%) VMware Infrastructure
2 20 (4.80%) XenApp
3 10 (2.40%) XenDesktop
4 7 (1.68%) vSphere
5 6 (1.44%) Citrix Presentation Server
6 5 (1.20%) Microsoft App-V
6 5 (1.20%) Terminal Services
7 3 (0.72%) VMware ESX
8 2 (0.48%) Hyper-V
9 1 (0.24%) MetaFrame
9 1 (0.24%) Terminal Server
9 1 (0.24%) VMware ESXi
9 1 (0.24%) XenServer
Systems Management
1 60 (14.39%) SCCM
2 14 (3.36%) Norton AntiVirus
3 8 (1.92%) Systems Management Server (SMS)
4 6 (1.44%) ZENworks
5 5 (1.20%) Symantec Endpoint Protection
6 2 (0.48%) WSUS
7 1 (0.24%) ServiceCenter
7 1 (0.24%) Symantec Enterprise Vault
7 1 (0.24%) MAILsweeper
7 1 (0.24%) Backup Exec
7 1 (0.24%) SCDPM
Vendors
1 190 (45.56%) Microsoft
2 91 (21.82%) Citrix
3 73 (17.51%) Apple
4 40 (9.59%) VMware
5 24 (5.76%) Bloomberg
6 23 (5.52%) Cisco
7 22 (5.28%) Avaya
8 21 (5.04%) HP
8 21 (5.04%) Dell
8 21 (5.04%) Symantec
9 19 (4.56%) Reuters
10 14 (3.36%) BMC
11 13 (3.12%) Lotus
12 11 (2.64%) Oracle
13 10 (2.40%) Mitel
13 10 (2.40%) Altiris
14 8 (1.92%) Kofax
14 8 (1.92%) Remedy
14 8 (1.92%) Juniper
15 6 (1.44%) AppSense
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