The table below looks at the statistics for the Desktop Support Analyst role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support Analyst in their job title over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Desktop Support Analyst
Rank 698 732 716
Rank change year-on-year
+34 -16
Permanent jobs requiring a Desktop Support Analyst 192 168 180
As % of all permanent IT jobs located in the UK 0.17% 0.16% 0.16%
As % of the Job Titles category 0.18% 0.16% 0.17%
Number of salaries quoted 164 146 154
Average salary £28,750 £28,750 £30,250
Average salary % change year-on-year
- -4.95%
90% offered a salary of more than £22,000 £22,500 £21,000
10% offered a salary of more than £40,000 £38,650 £37,500
UK excluding London average salary £24,000 £23,250 £24,000
% change year-on-year
+3.22% -3.12%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104068 101994 108481
As % of all permanent IT jobs located in the UK 94.69% 94.68% 95.26%
Number of salaries quoted 86662 82710 93503
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,861 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Desktop Support Analyst
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Desktop Support Analyst in the job title within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in the UK

Desktop Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support Analyst within the UK.

Desktop Support Analyst Salary Trend in the UK

Desktop Support Analyst
Salary Histogram

This chart provides a salary histogram for IT jobs citing Desktop Support Analyst over the 3 months to 29 December 2014 within the UK.

Desktop Support Analyst Salary Histogram in the UK

Desktop Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Desktop Support Analyst within the UK over the 3 months to 29 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +35 191 £28,625 -1.29% 7
London +14 125 £31,500 +5.00% 5
City of London -4 37 £32,500 +8.33%
South East -5 27 £24,000 +4.34% 1
West Midlands -1 15 £25,000 +4.16%
North West - 11 £25,000 -
Birmingham 0 10 £25,000 +7.52%
Berkshire +7 7 £32,500 +44.44%
South West +6 7 £21,000 +5.00% 1
Lancashire - 7 £25,000 -
Blackpool - 7 £25,000 -
Oxfordshire -1 6 £22,500 -2.17%
Bicester - 6 £22,500 -
Buckinghamshire 0 5 £23,000 -16.36%
Reading 0 4 £32,750 +48.86%
Surrey 0 4 £21,000 -9.67% 1
East of England -28 4 £22,500 -15.09%
Warwickshire - 4 £24,000 -
Bristol - 4 £20,000 -
High Wycombe +1 3 £23,000 -
Essex - 3 £22,500 -
Crawley +6 2 £24,000 -12.72%
Milton Keynes -3 2 £33,250 +20.90%
West Sussex -3 2 £24,000 -12.72%
Bracknell -15 2 £25,000 -19.35%
Guildford -20 2 £20,500 -8.88%
Gloucestershire - 2 £30,000 -
Hampshire - 2 - -
Warwick - 2 £22,500 -
East Midlands +25 1 £29,000 +31.81%

Desktop Support Analyst
Top 30 Related IT Skills

For the 6 months to 29 December 2014, IT jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support Analyst in their job title.

1 304 (84.92%) Windows
2 206 (57.54%) Windows 7
3 194 (54.19%) Active Directory
4 188 (52.51%) MS Office
5 166 (46.37%) Microsoft
6 150 (41.90%) ITIL
7 121 (33.80%) Windows XP
8 117 (32.68%) MS Excel
9 96 (26.82%) Finance
10 94 (26.26%) Blackberry
11 77 (21.51%) Citrix
12 71 (19.83%) TCP/IP
13 67 (18.72%) MS Exchange
14 64 (17.88%) Blackberry Enterprise Server
15 57 (15.92%) Windows Server 2008
16 56 (15.64%) Microsoft Certification
17 53 (14.80%) DHCP
18 48 (13.41%) SCCM
18 48 (13.41%) Windows 8
19 47 (13.13%) LAN
20 46 (12.85%) Apple
21 45 (12.57%) Windows Server 2003
22 42 (11.73%) SLA
23 41 (11.45%) DNS
23 41 (11.45%) WAN
23 41 (11.45%) MCP
24 40 (11.17%) Law
24 40 (11.17%) VMware
25 38 (10.61%) VPN
26 36 (10.06%) Legal

Desktop Support Analyst
Top Related IT Skills by Category

For the 6 months to 29 December 2014, IT jobs within the UK that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 67 (18.72%) MS Exchange
2 64 (17.88%) Blackberry Enterprise Server
3 24 (6.70%) Exchange Server 2010
4 22 (6.15%) SharePoint
4 22 (6.15%) Exchange Server 2007
5 17 (4.75%) Exchange Server 2003
6 15 (4.19%) Exchange Server 2013
7 10 (2.79%) Lync
8 6 (1.68%) IBM Notes
9 2 (0.56%) SharePoint 2010
9 2 (0.56%) WorkSite
10 1 (0.28%) IIS
Applications
1 188 (52.51%) MS Office
2 117 (32.68%) MS Excel
3 26 (7.26%) MS PowerPoint
4 17 (4.75%) MS Visio
5 6 (1.68%) MS Project
Business Applications
1 3 (0.84%) assyst
2 1 (0.28%) Dynamics GP
2 1 (0.28%) Remedy ITSM
2 1 (0.28%) ReMetrica
2 1 (0.28%) Eikon
Cloud Services
1 5 (1.40%) Google Apps
2 2 (0.56%) Office 365
Communications & Networking
1 71 (19.83%) TCP/IP
2 53 (14.80%) DHCP
3 47 (13.13%) LAN
4 41 (11.45%) WAN
4 41 (11.45%) DNS
5 38 (10.61%) VPN
6 13 (3.63%) Firewall
6 13 (3.63%) Network Security
7 11 (3.07%) Wireless
7 11 (3.07%) VoIP
8 9 (2.51%) IP Telephony
9 7 (1.96%) ADSL
10 6 (1.68%) Wi-Fi
11 5 (1.40%) WLAN
12 4 (1.12%) PBX
12 4 (1.12%) Extranet
13 3 (0.84%) iSCSI
13 3 (0.84%) Internet
13 3 (0.84%) Cisco IOS
13 3 (0.84%) Broadband
Database & Business Intelligence
1 10 (2.79%) SQL Server
2 4 (1.12%) SQL Server 2005
3 2 (0.56%) SQL Server 2008
4 1 (0.28%) SQL Server 2012
4 1 (0.28%) SQL Server 2000
4 1 (0.28%) SQL Server Reporting Services
4 1 (0.28%) MySQL
Development Applications
1 3 (0.84%) Ant
2 1 (0.28%) Oracle APEX
General
1 96 (26.82%) Finance
2 40 (11.17%) Law
3 36 (10.06%) Legal
4 26 (7.26%) Banking
5 20 (5.59%) Retail
6 17 (4.75%) Financial Institution
7 12 (3.35%) Investment Banking
8 11 (3.07%) Front Office
9 6 (1.68%) Advertising
10 4 (1.12%) Telecoms
11 3 (0.84%) Back Office
12 2 (0.56%) Marketing
13 1 (0.28%) Billing
13 1 (0.28%) Publishing
Libraries, Frameworks & Software Standards
1 5 (1.40%) Application Packaging
2 3 (0.84%) .NET
3 2 (0.56%) ASP.NET
3 2 (0.56%) HTML
4 1 (0.28%) LINQ
Miscellaneous
1 94 (26.26%) Blackberry
2 22 (6.15%) Video Conferencing
3 19 (5.31%) iPad
4 16 (4.47%) Analytical Skills
5 15 (4.19%) Fat Client
5 15 (4.19%) iPhone
5 15 (4.19%) Thin Client
6 9 (2.51%) Computer Science
7 7 (1.96%) Mathematics
8 5 (1.40%) Data Protection Act
9 4 (1.12%) Smartphone
10 3 (0.84%) Derivative
10 3 (0.84%) Foreign Exchange (FX)
10 3 (0.84%) IVR
10 3 (0.84%) User Experience
10 3 (0.84%) Hedge funds
11 2 (0.56%) Enterprise Software
11 2 (0.56%) SecurID
11 2 (0.56%) Management Information System
11 2 (0.56%) Life Science
Operating Systems
1 304 (84.92%) Windows
2 206 (57.54%) Windows 7
3 121 (33.80%) Windows XP
4 57 (15.92%) Windows Server 2008
5 48 (13.41%) Windows 8
6 45 (12.57%) Windows Server 2003
7 16 (4.47%) Mac OS X
7 16 (4.47%) Windows Server 2012
7 16 (4.47%) Android
8 14 (3.91%) Windows Vista
9 8 (2.23%) Apple iOS
10 7 (1.96%) Linux
11 6 (1.68%) Windows Mobile
12 4 (1.12%) Mac OS
13 1 (0.28%) UNIX
Processes & Methodologies
1 150 (41.90%) ITIL
2 22 (6.15%) Document Management
3 18 (5.03%) Service Management
4 11 (3.07%) Time Management
5 9 (2.51%) Change Management
6 8 (2.23%) Migration
6 8 (2.23%) Project Management
6 8 (2.23%) Incident Management
7 7 (1.96%) Asset Management
7 7 (1.96%) Problem Management
7 7 (1.96%) Security Management
8 6 (1.68%) Mobile Device Management
9 5 (1.40%) Software Deployment
9 5 (1.40%) Data Protection
9 5 (1.40%) Business Continuity
10 4 (1.12%) Fund Management
10 4 (1.12%) Stakeholder Management
10 4 (1.12%) Disaster Recovery
10 4 (1.12%) Service Delivery
10 4 (1.12%) CRM
Programming Languages
1 18 (5.03%) SQL
2 6 (1.68%) Java
3 4 (1.12%) PowerShell
4 3 (0.84%) VB
4 3 (0.84%) Perl
5 2 (0.56%) C#
6 1 (0.28%) C
6 1 (0.28%) PL/SQL
6 1 (0.28%) VBScript
Qualifications
1 56 (15.64%) Microsoft Certification
2 41 (11.45%) MCP
3 35 (9.78%) Degree
4 28 (7.82%) MCSE
5 21 (5.87%) ITIL Certification
6 12 (3.35%) MCDST
7 10 (2.79%) SC Cleared
7 10 (2.79%) Security Cleared
7 10 (2.79%) A+ Certification
8 9 (2.51%) MOS
9 6 (1.68%) ITIL Foundation Certificate
9 6 (1.68%) MCITP
10 5 (1.40%) MCSA
11 4 (1.12%) CCNA
11 4 (1.12%) Cisco Certification
12 2 (0.56%) VMware Certified Professional (VCP)
13 1 (0.28%) MCTS
13 1 (0.28%) HNC
13 1 (0.28%) HND
Quality Assurance & Compliance
1 42 (11.73%) SLA
System Software
1 194 (54.19%) Active Directory
2 25 (6.98%) VMware Infrastructure
3 8 (2.23%) XenApp
4 5 (1.40%) XenDesktop
5 3 (0.84%) vSphere
5 3 (0.84%) Terminal Services
6 2 (0.56%) VMware ESX
6 2 (0.56%) Microsoft App-V
7 1 (0.28%) MetaFrame
7 1 (0.28%) Hyper-V
Systems Management
1 48 (13.41%) SCCM
2 6 (1.68%) ZENworks
2 6 (1.68%) Norton AntiVirus
3 3 (0.84%) WSUS
4 2 (0.56%) Casper Suite
4 2 (0.56%) McAfee ePO
5 1 (0.28%) Symantec Enterprise Vault
5 1 (0.28%) Kibana
5 1 (0.28%) DameWare
5 1 (0.28%) Backup Exec
5 1 (0.28%) Nagios
Vendors
1 166 (46.37%) Microsoft
2 77 (21.51%) Citrix
3 46 (12.85%) Apple
4 40 (11.17%) VMware
5 26 (7.26%) Bloomberg
6 22 (6.15%) Reuters
7 19 (5.31%) Avaya
8 17 (4.75%) Cisco
9 11 (3.07%) Oracle
10 9 (2.51%) Mitel
10 9 (2.51%) ServiceNow
11 7 (1.96%) AppSense
11 7 (1.96%) Symantec
11 7 (1.96%) Dell
12 6 (1.68%) Juniper
12 6 (1.68%) Fidessa
12 6 (1.68%) Remedy
12 6 (1.68%) McAfee
12 6 (1.68%) NetApp
12 6 (1.68%) Lotus
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