Customer-Centric
UK
The following table provides summary statistics for contract job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer-Centricity over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 27 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 411 | 532 | 547 |
| Rank change year-on-year | +121 | +15 | -61 |
| Contract jobs citing Customer-Centricity | 190 | 188 | 318 |
| As % of all contract jobs advertised in the UK | 0.44% | 0.31% | 0.36% |
| As % of the Processes & Methodologies category | 0.51% | 0.35% | 0.40% |
| Number of daily rates quoted | 121 | 130 | 216 |
| 10th Percentile | £176 | £169 | £329 |
| 25th Percentile | £345 | £340 | £450 |
| Median daily rate (50th Percentile) | £463 | £505 | £550 |
| Median % change year-on-year | -8.42% | -8.18% | - |
| 75th Percentile | £590 | £634 | £700 |
| 90th Percentile | £675 | £700 | £775 |
| UK excluding London median daily rate | £375 | £500 | £500 |
| % change year-on-year | -25.00% | - | +26.82% |
| Number of hourly rates quoted | 3 | 1 | 6 |
| 10th Percentile | - | - | £12.09 |
| 25th Percentile | £6.57 | - | £15.06 |
| Median hourly rate | £7.85 | £37.34 | £26.25 |
| Median % change year-on-year | -78.98% | +42.25% | +8.25% |
| 75th Percentile | £12.82 | - | £59.13 |
| 90th Percentile | £15.03 | - | £79.50 |
| UK excluding London median hourly rate | £7.85 | - | £13.00 |
| % change year-on-year | - | - | -42.86% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 37,374 | 53,774 | 80,482 |
| As % of all contract IT jobs advertised in the UK | 86.31% | 89.91% | 90.60% |
| Number of daily rates quoted | 24,095 | 37,304 | 56,474 |
| 10th Percentile | £300 | £325 | £340 |
| 25th Percentile | £413 | £438 | £425 |
| Median daily rate (50th Percentile) | £525 | £550 | £525 |
| Median % change year-on-year | -4.55% | +4.76% | +8.25% |
| 75th Percentile | £638 | £650 | £638 |
| 90th Percentile | £750 | £750 | £738 |
| UK excluding London median daily rate | £500 | £500 | £475 |
| % change year-on-year | - | +5.26% | +9.20% |
| Number of hourly rates quoted | 2,422 | 1,763 | 1,928 |
| 10th Percentile | £12.75 | £11.00 | £12.50 |
| 25th Percentile | £16.00 | £16.25 | £15.25 |
| Median hourly rate | £35.00 | £37.34 | £25.00 |
| Median % change year-on-year | -6.27% | +49.36% | - |
| 75th Percentile | £59.44 | £65.00 | £49.25 |
| 90th Percentile | £72.50 | £75.00 | £63.75 |
| UK excluding London median hourly rate | £36.00 | £36.00 | £20.00 |
| % change year-on-year | - | +80.00% | -8.17% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Contractor Daily Rate Trend
3-month moving average daily rate quoted in jobs citing Customer-Centricity.
Customer-Centricity
Daily Rate Histogram
Daily rate distribution for jobs citing Customer-Centricity over the 6 months to 27 April 2024.
Customer-Centricity
Contractor Hourly Rate Trend
3-month moving average hourly rates quoted in jobs citing Customer-Centricity.
Customer-Centricity
Top 14 Contract Locations
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +129 | 175 | £456 | -9.65% | 290 |
| London | +94 | 94 | £475 | -9.52% | 119 |
| UK excluding London | +67 | 81 | £375 | -25.00% | 195 |
| Work from Home | +134 | 68 | £550 | +10.00% | 162 |
| South East | +34 | 31 | £475 | +35.71% | 48 |
| South West | +31 | 15 | £200 | -75.76% | 23 |
| North of England | +29 | 13 | £425 | -28.57% | 53 |
| East of England | +22 | 10 | £345 | -27.37% | 20 |
| North West | +15 | 7 | £375 | -41.18% | 27 |
| West Midlands | +22 | 6 | £550 | +7.53% | 16 |
| Yorkshire | +17 | 6 | £513 | -3.76% | 15 |
| Midlands | +11 | 6 | £550 | +6.13% | 26 |
| Scotland | +30 | 4 | £461 | +179.39% | 15 |
| Wales | +15 | 2 | £91 | -84.17% | 8 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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