Support Analyst Jobs in the North West

Support Analyst
England > North West

The median Support Analyst salary in the North West is £32,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 159 182 193
Rank change year-on-year +23 +11 -17
Permanent jobs requiring a Support Analyst 139 128 155
As % of all permanent jobs advertised in the North West 1.43% 1.60% 1.65%
As % of the Job Titles category 1.51% 1.79% 1.72%
Number of salaries quoted 118 114 129
10th Percentile £24,750 £21,500 £23,400
25th Percentile £26,750 £24,750 £26,250
Median annual salary (50th Percentile) £32,500 £33,500 £30,000
Median % change year-on-year -2.99% +11.67% +4.35%
75th Percentile £47,500 £43,750 £40,000
90th Percentile £50,000 £52,500 £42,500
England median annual salary £35,000 £34,000 £32,500
% change year-on-year +2.94% +4.62% -

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,193 7,147 9,027
% of permanent jobs with a recognized job title 94.83% 89.24% 96.00%
Number of salaries quoted 7,071 4,129 5,469
10th Percentile £27,250 £30,000 £28,996
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £68,750 £67,500
90th Percentile £78,750 £81,600 £82,500
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

Salary distribution for jobs citing Support Analyst in the North West over the 6 months to 25 April 2024.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +1 51 £45,000 +28.57% 7
Cheshire +9 46 £30,000 +25.00% 3
Merseyside +15 17 £28,500 -26.52% 1
Lancashire -3 12 £28,000 -25.33% 6
Cumbria - 9 £28,000 - 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 25 April 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Analyst in the job title.

1 67 (48.20%) Social Skills
2 37 (26.62%) Microsoft
3 36 (25.90%) ITIL
4 31 (22.30%) Microsoft 365
5 27 (19.42%) ERP
6 26 (18.71%) Azure
7 25 (17.99%) Problem-Solving
8 24 (17.27%) Windows
8 24 (17.27%) Active Directory
9 23 (16.55%) Customer Service
10 22 (15.83%) Dynamics 365
10 22 (15.83%) Finance
11 20 (14.39%) SQL
12 18 (12.95%) Retail
13 17 (12.23%) Microsoft Office
14 16 (11.51%) Continuous Improvement
15 15 (10.79%) Marketing
16 13 (9.35%) Microsoft Excel
16 13 (9.35%) SLA
17 12 (8.63%) Law
17 12 (8.63%) Service Management
18 11 (7.91%) T-SQL
18 11 (7.91%) User Acceptance Testing
18 11 (7.91%) Data Migration
18 11 (7.91%) Migration
18 11 (7.91%) Analytical Skills
19 10 (7.19%) Degree
20 9 (6.47%) ITSM
20 9 (6.47%) SQL Server
20 9 (6.47%) Windows 10

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.76%) Microsoft Exchange
2 5 (3.60%) SharePoint
3 3 (2.16%) Moodle
4 1 (0.72%) CMS
Applications
1 17 (12.23%) Microsoft Office
2 13 (9.35%) Microsoft Excel
3 1 (0.72%) Microsoft PowerPoint
3 1 (0.72%) Trello
Business Applications
1 8 (5.76%) Epicor Tropos
2 7 (5.04%) Oracle ERP
3 3 (2.16%) Infor SunSystems
3 3 (2.16%) iTrent
4 2 (1.44%) Salesforce CRM
5 1 (0.72%) Aareon QL
5 1 (0.72%) Dynamics GP
5 1 (0.72%) MIS ActiveH
5 1 (0.72%) NEC Housing
5 1 (0.72%) OPENHousing
Cloud Services
1 31 (22.30%) Microsoft 365
2 26 (18.71%) Azure
3 22 (15.83%) Dynamics 365
4 8 (5.76%) AWS
5 7 (5.04%) Power Platform
6 6 (4.32%) Entra ID
7 4 (2.88%) Google Workspace
8 3 (2.16%) OCI
8 3 (2.16%) SaaS
9 1 (0.72%) Canva
Communications & Networking
1 4 (2.88%) DHCP
1 4 (2.88%) DNS
1 4 (2.88%) LAN
1 4 (2.88%) WAN
2 3 (2.16%) TCP/IP
3 2 (1.44%) Remote Desktop
3 2 (1.44%) Wi-Fi
4 1 (0.72%) Firewall
4 1 (0.72%) Network Security
4 1 (0.72%) VPN
Database & Business Intelligence
1 9 (6.47%) SQL Server
2 7 (5.04%) Power BI
2 7 (5.04%) SQL Server Reporting Services
3 3 (2.16%) BusinessObjects
4 2 (1.44%) Crystal Reports
5 1 (0.72%) Relational Database
Development Applications
1 5 (3.60%) Eclipse
2 1 (0.72%) JIRA
General
1 67 (48.20%) Social Skills
2 22 (15.83%) Finance
3 18 (12.95%) Retail
4 15 (10.79%) Marketing
5 12 (8.63%) Law
6 11 (7.91%) Analytical Skills
7 7 (5.04%) Legal
8 5 (3.60%) Manufacturing
9 3 (2.16%) Back Office
9 3 (2.16%) Telecoms
10 2 (1.44%) Organisational Skills
10 2 (1.44%) Social Housing
11 1 (0.72%) Banking
11 1 (0.72%) Public Sector
Libraries, Frameworks & Software Standards
1 3 (2.16%) Oracle Fusion
2 1 (0.72%) EDI
2 1 (0.72%) Middleware
Miscellaneous
1 7 (5.04%) Self-Motivation
2 5 (3.60%) Onboarding
3 4 (2.88%) e-Learning
3 4 (2.88%) Life Science
4 3 (2.16%) FMCG
4 3 (2.16%) Greenfield Project
4 3 (2.16%) Learning Management System
4 3 (2.16%) VLE
5 2 (1.44%) CCTV
5 2 (1.44%) Data Centre
5 2 (1.44%) Management Information System
6 1 (0.72%) Driving Licence
6 1 (0.72%) Mobile App
6 1 (0.72%) NHS
6 1 (0.72%) Social Media
6 1 (0.72%) Video Conferencing
Operating Systems
1 24 (17.27%) Windows
2 9 (6.47%) Windows 10
3 7 (5.04%) Linux
4 5 (3.60%) Apple iOS
5 2 (1.44%) Android
5 2 (1.44%) Windows Server
Processes & Methodologies
1 36 (25.90%) ITIL
2 27 (19.42%) ERP
3 25 (17.99%) Problem-Solving
4 23 (16.55%) Customer Service
5 16 (11.51%) Continuous Improvement
6 12 (8.63%) Service Management
7 11 (7.91%) Data Migration
7 11 (7.91%) Migration
7 11 (7.91%) User Acceptance Testing
8 9 (6.47%) ITSM
9 7 (5.04%) Business Intelligence
9 7 (5.04%) Coaching
9 7 (5.04%) CRM
9 7 (5.04%) Information Security
9 7 (5.04%) Root Cause Analysis
9 7 (5.04%) Service Delivery
9 7 (5.04%) Stakeholder Management
10 6 (4.32%) Disaster Recovery
10 6 (4.32%) IT Strategy
10 6 (4.32%) Release Management
Programming Languages
1 20 (14.39%) SQL
2 11 (7.91%) T-SQL
3 8 (5.76%) C#
4 1 (0.72%) PowerShell
4 1 (0.72%) VB
4 1 (0.72%) VBA
Qualifications
1 10 (7.19%) Degree
2 4 (2.88%) ITIL Certification
3 3 (2.16%) A+ Certification
4 2 (1.44%) MCP
4 2 (1.44%) Microsoft Certification
5 1 (0.72%) Azure Certification
5 1 (0.72%) DBS Check
5 1 (0.72%) SC Cleared
5 1 (0.72%) Security Cleared
Quality Assurance & Compliance
1 13 (9.35%) SLA
2 6 (4.32%) Cyber Essentials
3 3 (2.16%) ISO/IEC 27001
4 2 (1.44%) ISO 9001
5 1 (0.72%) GDPR
System Software
1 24 (17.27%) Active Directory
2 3 (2.16%) Hyper-V
2 3 (2.16%) VMware Infrastructure
Systems Management
1 6 (4.32%) Microsoft Intune
2 5 (3.60%) Systems Management Server (SMS)
3 4 (2.88%) SCCM
4 3 (2.16%) Jamf Pro
4 3 (2.16%) Progress Chef
Vendors
1 37 (26.62%) Microsoft
2 8 (5.76%) Epicor
3 7 (5.04%) Oracle
4 6 (4.32%) ServiceNow
4 6 (4.32%) Veeam
5 5 (3.60%) Guidewire
5 5 (3.60%) Rapid7
6 3 (2.16%) Infor
6 3 (2.16%) SAP
6 3 (2.16%) VMware
7 2 (1.44%) Salesforce
8 1 (0.72%) Aareon
8 1 (0.72%) Adobe
8 1 (0.72%) Cisco
8 1 (0.72%) Citrix
8 1 (0.72%) Civica
8 1 (0.72%) DocuSign
8 1 (0.72%) iManage
8 1 (0.72%) Meraki
8 1 (0.72%) NEC