3rd Line Technical Support Jobs

Third Line Technical Support
UK

The median Third Line Technical Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 879 956 1204
Rank change year-on-year +77 +248 -294
Permanent jobs requiring a 3rd Line Technical Support 23 16 25
As % of all permanent jobs advertised in the UK 0.023% 0.016% 0.016%
As % of the Job Titles category 0.025% 0.017% 0.017%
Number of salaries quoted 22 16 17
10th Percentile £31,250 £31,250 £33,950
25th Percentile £33,625 £37,500 £36,250
Median annual salary (50th Percentile) £40,000 £45,000 £40,000
Median % change year-on-year -11.11% +12.50% +8.11%
75th Percentile £47,813 - £44,500
90th Percentile £55,001 - £57,500
UK excluding London median annual salary £40,000 £45,000 £38,750
% change year-on-year -11.11% +16.13% +12.32%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

3rd Line Technical Support
Job Vacancy Trend

Job postings that featured 3rd Line Technical Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Technical Support.

Salary trend for 3rd Line Technical Support in the UK

3rd Line Technical Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Technical Support over the 6 months to 9 May 2024.

Salary histogram for 3rd Line Technical Support in the UK

3rd Line Technical Support
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Technical Support within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +9 20 £40,000 -11.11% 4
Work from Home +82 15 £40,000 +23.08% 2
England +98 14 £41,250 -8.33% 3
Scotland -59 7 £40,000 +23.08% 2
South East +5 6 £32,500 -18.75% 2
North of England +46 4 £47,500 +5.56%
London +107 3 £54,500 +9.00%
Yorkshire +82 3 £47,500 +5.56%
Wales - 2 £45,000 -
North East -4 1 £37,500 +15.38%
East of England - 1 £45,000 -

3rd Line Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, 3rd Line Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Technical Support in the job title.

1 12 (52.17%) Windows
1 12 (52.17%) Microsoft
2 11 (47.83%) Azure
3 9 (39.13%) Microsoft 365
4 7 (30.43%) Virtual Desktop
4 7 (30.43%) Social Skills
5 6 (26.09%) Windows Server
5 6 (26.09%) French Language
5 6 (26.09%) Firewall
6 5 (21.74%) SharePoint
6 5 (21.74%) Microsoft Office
6 5 (21.74%) German Language
6 5 (21.74%) QA
6 5 (21.74%) Time Management
6 5 (21.74%) Continuous Improvement
6 5 (21.74%) Problem-Solving
6 5 (21.74%) Microsoft Intune
6 5 (21.74%) Remote Desktop
6 5 (21.74%) Low-Code
6 5 (21.74%) Azure Certification
7 4 (17.39%) ITIL
7 4 (17.39%) SQL Server
7 4 (17.39%) Active Directory
8 3 (13.04%) CRM
8 3 (13.04%) SQL
8 3 (13.04%) Hyper-V
8 3 (13.04%) Veeam
8 3 (13.04%) SaaS
8 3 (13.04%) Incident Response
8 3 (13.04%) Datto

3rd Line Technical Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (21.74%) SharePoint
2 2 (8.70%) Microsoft Exchange
Applications
1 5 (21.74%) Microsoft Office
2 1 (4.35%) Microsoft Excel
Business Applications
1 2 (8.70%) Dynamics CRM
2 1 (4.35%) NEC Housing
Cloud Services
1 11 (47.83%) Azure
2 9 (39.13%) Microsoft 365
3 3 (13.04%) SaaS
4 2 (8.70%) Entra ID
5 1 (4.35%) IaaS
Communications & Networking
1 6 (26.09%) Firewall
2 5 (21.74%) Remote Desktop
3 2 (8.70%) DHCP
3 2 (8.70%) DNS
Database & Business Intelligence
1 4 (17.39%) SQL Server
2 2 (8.70%) SQL Server Integration Services
General
1 7 (30.43%) Social Skills
2 6 (26.09%) French Language
3 5 (21.74%) German Language
4 2 (8.70%) Advertising
4 2 (8.70%) Finance
4 2 (8.70%) Public Sector
Miscellaneous
1 5 (21.74%) Low-Code
2 2 (8.70%) Housing Association
3 1 (4.35%) Management Information System
Operating Systems
1 12 (52.17%) Windows
2 6 (26.09%) Windows Server
3 2 (8.70%) VMS
Processes & Methodologies
1 5 (21.74%) Continuous Improvement
1 5 (21.74%) Problem-Solving
1 5 (21.74%) Time Management
2 4 (17.39%) ITIL
3 3 (13.04%) CRM
3 3 (13.04%) Incident Response
3 3 (13.04%) Technical Leadership
4 2 (8.70%) Business Continuity
4 2 (8.70%) Change Management
4 2 (8.70%) Customer Service
4 2 (8.70%) Disaster Recovery
4 2 (8.70%) ETL
4 2 (8.70%) Incident Management
4 2 (8.70%) Infrastructure Management
5 1 (4.35%) Data Analysis
5 1 (4.35%) Data Security
5 1 (4.35%) Mentoring
5 1 (4.35%) Requirements Analysis
5 1 (4.35%) Root Cause Analysis
5 1 (4.35%) User Acceptance Testing
Programming Languages
1 3 (13.04%) SQL
2 2 (8.70%) T-SQL
3 1 (4.35%) PL/SQL
Qualifications
1 5 (21.74%) Azure Certification
2 1 (4.35%) Degree
Quality Assurance & Compliance
1 5 (21.74%) QA
2 1 (4.35%) SLA
System Software
1 7 (30.43%) Virtual Desktop
2 4 (17.39%) Active Directory
3 3 (13.04%) Hyper-V
4 2 (8.70%) Virtual Machines
Systems Management
1 5 (21.74%) Microsoft Intune
Vendors
1 12 (52.17%) Microsoft
2 3 (13.04%) Datto
2 3 (13.04%) Veeam
3 1 (4.35%) Citrix
3 1 (4.35%) NEC
3 1 (4.35%) Northgate