Period
to 14 December 2017

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 14 December 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > East of England
6 months to
14 Dec 2017
Same period 2016 Same period 2015
Rank 91 35 54
Rank change year-on-year -56 +19 +5
Contract jobs citing CRM 119 224 187
As % of all contract IT jobs advertised in the East of England 2.34% 4.65% 3.32%
As % of the Processes & Methodologies category 2.81% 5.74% 4.23%
Number of daily rates quoted 81 151 140
East of England median daily rate £395 £400 £438
Median daily rate % change year-on-year -1.25% -8.57% +9.38%
10th Percentile £263 £238 £288
90th Percentile £573 £538 £700
England median daily rate £430 £425 £423
% change year-on-year +1.18% +0.59% -0.59%
Number of hourly rates quoted 9 13 7
East of England median hourly rate £22.00 £36.00 £26.25
Median hourly rate % change year-on-year -38.89% +37.14% -1.87%
10th Percentile £9.88 £28.60 £13.30
90th Percentile £59.80 £46.00 £45.26
England median hourly rate £20.50 £28.50 £21.13
% change year-on-year -28.07% +34.91% +5.63%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 4234 3902 4417
As % of all contract IT jobs advertised in the East of England 83.17% 81.07% 78.40%
Number of daily rates quoted 2454 2255 2558
East of England median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +3.23%
10th Percentile £253 £224 £238
90th Percentile £583 £550 £575
England median daily rate £450 £430 £425
% change year-on-year +4.65% +1.18% +6.25%
Number of hourly rates quoted 236 304 397
East of England median hourly rate £37.25 £32.40 £25.00
Median hourly rate % change year-on-year +14.97% +29.60% +4.17%
10th Percentile £12.26 £13.50 £11.50
90th Percentile £50.11 £47.50 £45.44
England median hourly rate £25.00 £24.41 £22.06
% change year-on-year +2.42% +10.67% +16.09%

CRM
Job Vacancy Trend in the East of England

Job postings citing CRM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for CRM in the East of England

CRM
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the East of England.

Contractor daily rate trend for CRM in the East of England

CRM
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing CRM in the East of England over the 6 months to 14 December 2017.

Contractor daily rate histogram for CRM in the East of England

CRM
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the East of England.

Contractor hourly rate trend for CRM in the East of England

CRM
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing CRM in the East of England over the 6 months to 14 December 2017.

Contractor hourly rate histogram for CRM in the East of England

CRM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the East of England region over the 6 months to 14 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -11 43 £285 -32.94% 12
Bedfordshire +10 39 £413 -2.94% 3
Cambridgeshire -36 20 £375 -24.24% 7
Norfolk -16 7 £495 +33.42%
Essex -67 6 £413 +52.78% 9
Suffolk -14 3 £400 -5.33% 2
East Anglia - 1 £485 -
CRM
England

For the 6 months to 14 December 2017, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for CRM.

1 34 (28.57%) Agile Software Development
2 31 (26.05%) SQL
3 27 (22.69%) Microsoft
4 26 (21.85%) Dynamics CRM
5 22 (18.49%) Stakeholder Management
6 21 (17.65%) Project Management
7 18 (15.13%) Salesforce.com
7 18 (15.13%) Marketing
8 17 (14.29%) Finance
8 17 (14.29%) Business Intelligence
9 16 (13.45%) Java
10 14 (11.76%) Microsoft Office
10 14 (11.76%) E-Commerce
10 14 (11.76%) Internet
10 14 (11.76%) Analytical Skills
11 13 (10.92%) IBM
11 13 (10.92%) User Acceptance Testing
12 12 (10.08%) .NET
12 12 (10.08%) SQL Server
12 12 (10.08%) Analytics
13 11 (9.24%) SQL Server Integration Services
13 11 (9.24%) Migration
14 10 (8.40%) Business Analysis
14 10 (8.40%) Data Integration
14 10 (8.40%) ITIL
14 10 (8.40%) Data Warehouse
15 9 (7.56%) User Stories
15 9 (7.56%) Payment Gateway
15 9 (7.56%) GDPR
15 9 (7.56%) Validation

CRM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.36%) CMS
1 4 (3.36%) SharePoint
1 4 (3.36%) WebSphere
2 3 (2.52%) BizTalk Server
2 3 (2.52%) SAS
3 2 (1.68%) Confluence
3 2 (1.68%) MS Exchange
3 2 (1.68%) Oracle SOA Suite
4 1 (0.84%) Drupal
4 1 (0.84%) Elasticsearch
4 1 (0.84%) IIS
4 1 (0.84%) SharePoint 2010
4 1 (0.84%) SharePoint Server
Applications
1 14 (11.76%) Microsoft Office
2 6 (5.04%) Microsoft Excel
3 2 (1.68%) Microsoft Project
4 1 (0.84%) Spreadsheet
Business Applications
1 26 (21.85%) Dynamics CRM
2 9 (7.56%) Payment Gateway
3 7 (5.88%) Unica
4 6 (5.04%) Adobe Campaign
5 3 (2.52%) Dynamics AX
6 2 (1.68%) iTrent
6 2 (1.68%) Remedy ITSM
6 2 (1.68%) SAP HCM
7 1 (0.84%) assyst
7 1 (0.84%) NetSuite
7 1 (0.84%) Raiser's Edge
7 1 (0.84%) SAP Hybris
7 1 (0.84%) Unit4 Business World
Cloud Services
1 5 (4.20%) Dynamics 365
2 2 (1.68%) Boomi
2 2 (1.68%) CheetahMail
2 2 (1.68%) MailChimp
2 2 (1.68%) Silverpop
2 2 (1.68%) SuccessFactors
3 1 (0.84%) Amazon AWS
3 1 (0.84%) GitHub
3 1 (0.84%) Salesforce Service Cloud
3 1 (0.84%) Veeva
Communications & Networking
1 14 (11.76%) Internet
2 1 (0.84%) 802.11
2 1 (0.84%) Bluetooth
2 1 (0.84%) Broadband
2 1 (0.84%) DHCP
2 1 (0.84%) DNS
2 1 (0.84%) DWDM
2 1 (0.84%) Ethernet
2 1 (0.84%) LAN
2 1 (0.84%) NFC
2 1 (0.84%) RFID
2 1 (0.84%) Skype
2 1 (0.84%) SMS
2 1 (0.84%) WAN
2 1 (0.84%) Wi-Fi
2 1 (0.84%) xDSL
Database & Business Intelligence
1 12 (10.08%) SQL Server
2 11 (9.24%) SQL Server Integration Services
3 10 (8.40%) Data Warehouse
4 7 (5.88%) SQL Server Reporting Services
5 6 (5.04%) Relational Database
5 6 (5.04%) SQL Server 2012
6 5 (4.20%) RDBMS
7 3 (2.52%) BusinessObjects
7 3 (2.52%) Crystal Reports
7 3 (2.52%) SQL Server Analysis Services
8 2 (1.68%) Blockchain
8 2 (1.68%) OLTP
8 2 (1.68%) SQL Server 2016
9 1 (0.84%) Enterprise Data Warehouse
9 1 (0.84%) Microsoft Analysis Services
9 1 (0.84%) OLAP
Development Applications
1 7 (5.88%) JIRA
2 3 (2.52%) Git (software)
3 2 (1.68%) Apache Ivy
3 2 (1.68%) Dreamweaver
3 2 (1.68%) Gradle
3 2 (1.68%) Jasmine
3 2 (1.68%) Karma Test Runner
3 2 (1.68%) Maven
3 2 (1.68%) Mocha
3 2 (1.68%) Protractor
3 2 (1.68%) Visual Studio
4 1 (0.84%) Atlassian Bamboo
4 1 (0.84%) MorphX
4 1 (0.84%) PhpStorm
4 1 (0.84%) Talend Open Studio
4 1 (0.84%) Team Foundation Server
General
1 18 (15.13%) Marketing
2 17 (14.29%) Finance
3 8 (6.72%) Billing
4 6 (5.04%) Banking
4 6 (5.04%) Retail
5 4 (3.36%) Telecoms
6 3 (2.52%) Legal
7 2 (1.68%) Law
7 2 (1.68%) Manufacturing
8 1 (0.84%) Advertising
8 1 (0.84%) Automotive
8 1 (0.84%) Electronics
8 1 (0.84%) Financial Institution
8 1 (0.84%) Games
8 1 (0.84%) Pharmaceutical
8 1 (0.84%) Retail Banking
Job Titles
1 25 (21.01%) Analyst
2 21 (17.65%) Developer
3 18 (15.13%) Business Analyst
3 18 (15.13%) Project Manager
4 10 (8.40%) CRM Analyst
4 10 (8.40%) CRM Manager
5 8 (6.72%) Administrator
5 8 (6.72%) CRM Business Analyst
5 8 (6.72%) CRM Project Manager
5 8 (6.72%) Support Engineer
6 7 (5.88%) Architect
6 7 (5.88%) SQL Developer
6 7 (5.88%) Technical Analyst
6 7 (5.88%) Technical Business Analyst
7 6 (5.04%) Consultant
8 4 (3.36%) Business Systems Analyst
8 4 (3.36%) Data Administrator
8 4 (3.36%) Solutions Architect
8 4 (3.36%) SQL Database Developer
8 4 (3.36%) SQL Server Developer
Libraries, Frameworks & Software Standards
1 12 (10.08%) .NET
2 6 (5.04%) CSS
2 6 (5.04%) HTML
3 4 (3.36%) XML
4 3 (2.52%) AngularJS
4 3 (2.52%) CSS3
4 3 (2.52%) HTML5
4 3 (2.52%) jQuery
4 3 (2.52%) React
4 3 (2.52%) WPF
4 3 (2.52%) XSLT
5 2 (1.68%) ASP.NET Web API
5 2 (1.68%) IBM Integration Bus
5 2 (1.68%) Jest
5 2 (1.68%) KnockoutJS
5 2 (1.68%) LESS
5 2 (1.68%) RESTful
5 2 (1.68%) Sass
5 2 (1.68%) Silverlight
5 2 (1.68%) WCF
Miscellaneous
1 14 (11.76%) Analytical Skills
2 7 (5.88%) Management Information System
3 5 (4.20%) IVR
4 3 (2.52%) Client/Server
4 3 (2.52%) Mobile App
5 2 (1.68%) DataPower
5 2 (1.68%) Enterprise Software
5 2 (1.68%) Fintech
5 2 (1.68%) Virtual Team
6 1 (0.84%) Data Structures
6 1 (0.84%) iPhone
6 1 (0.84%) Marketing Technology
6 1 (0.84%) RIA
6 1 (0.84%) Social Media
6 1 (0.84%) Taxonomies
6 1 (0.84%) User Experience
Operating Systems
1 6 (5.04%) Linux
1 6 (5.04%) Windows
2 3 (2.52%) Unix
2 3 (2.52%) Windows Server
3 1 (0.84%) Apple iOS
Processes & Methodologies
1 34 (28.57%) Agile Software Development
2 22 (18.49%) Stakeholder Management
3 21 (17.65%) Project Management
4 17 (14.29%) Business Intelligence
5 14 (11.76%) E-Commerce
6 13 (10.92%) User Acceptance Testing
7 12 (10.08%) Analytics
8 11 (9.24%) Migration
9 10 (8.40%) Business Analysis
9 10 (8.40%) Data Integration
9 10 (8.40%) ITIL
10 9 (7.56%) User Stories
10 9 (7.56%) Validation
11 8 (6.72%) Collaborative Working
11 8 (6.72%) Data Analytics
11 8 (6.72%) Scrum
11 8 (6.72%) Waterfall
12 7 (5.88%) Continuous Improvement
13 6 (5.04%) Acceptance Criteria
13 6 (5.04%) People Management
Programming Languages
1 31 (26.05%) SQL
2 16 (13.45%) Java
3 7 (5.88%) JavaScript
4 5 (4.20%) C#
4 5 (4.20%) T-SQL
5 4 (3.36%) C
5 4 (3.36%) PHP
6 2 (1.68%) PL/SQL
6 2 (1.68%) XAML
7 1 (0.84%) X++
Qualifications
1 3 (2.52%) ITIL Certification
2 1 (0.84%) A+ Certification
2 1 (0.84%) Degree
2 1 (0.84%) MCITP
2 1 (0.84%) MCSE
2 1 (0.84%) Microsoft Certification
2 1 (0.84%) PMP
2 1 (0.84%) PRINCE2 Certification
2 1 (0.84%) SC Cleared
2 1 (0.84%) Security Cleared
Quality Assurance & Compliance
1 9 (7.56%) GDPR
2 7 (5.88%) QA
3 6 (5.04%) SLA
4 4 (3.36%) Data Quality
5 2 (1.68%) WCAG
6 1 (0.84%) GxP
System Software
1 2 (1.68%) Active Directory
Systems Management
1 2 (1.68%) WebSphere Cast Iron
Vendors
1 27 (22.69%) Microsoft
2 18 (15.13%) Salesforce.com
3 13 (10.92%) IBM
4 8 (6.72%) Oracle
4 8 (6.72%) SAP
4 8 (6.72%) Sun
5 7 (5.88%) Adobe
6 3 (2.52%) Pega
7 2 (1.68%) Alterian
7 2 (1.68%) BMC
7 2 (1.68%) Dell
7 2 (1.68%) Remedy
7 2 (1.68%) Teradata
7 2 (1.68%) TIBCO
7 2 (1.68%) webMethods
8 1 (0.84%) Chordiant
8 1 (0.84%) Cognizant
8 1 (0.84%) JD Edwards
8 1 (0.84%) Progress
8 1 (0.84%) Siebel