Period
to 19 January 2021

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 19 January 2021 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > East of England
6 months to
19 Jan 2021
Same period 2020 Same period 2019
Rank 66 104 84
Rank change year-on-year +38 -20 -1
Contract jobs citing CRM 28 61 122
As % of all contract jobs advertised in the East of England 1.93% 1.72% 2.74%
As % of the Processes & Methodologies category 2.34% 2.06% 3.19%
Number of daily rates quoted 15 40 99
Median daily rate £332 £450 £425
Median daily rate % change year-on-year -26.22% +5.88% +7.59%
10th Percentile £200 £256 £306
90th Percentile £534 £625 £588
England median daily rate £438 £475 £450
% change year-on-year -7.89% +5.56% +2.27%
Number of hourly rates quoted 2 1 7
Median hourly rate £57.00 £17.25 £14.00
Median hourly rate % change year-on-year +230.43% +23.21% -65.00%
10th Percentile £55.20 £15.88 £13.50
90th Percentile £60.40 £18.63 £15.60
England median hourly rate £13.00 £18.50 £18.00
% change year-on-year -29.73% +2.78% -12.20%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Contract vacancies with a requirement for process or methodology skills 1,199 2,954 3,829
As % of all contract IT jobs advertised in the East of England 82.58% 83.38% 86.01%
Number of daily rates quoted 686 1,788 2,300
Median daily rate £425 £425 £450
Median daily rate % change year-on-year - -5.56% +5.88%
10th Percentile £200 £206 £250
90th Percentile £588 £600 £588
England median daily rate £475 £475 £475
Number of hourly rates quoted 121 190 181
Median hourly rate £33.50 £17.75 £17.70
Median hourly rate % change year-on-year +88.73% +0.28% -35.64%
10th Percentile £13.00 £11.17 £11.17
90th Percentile £50.00 £50.00 £50.50
Median hourly rate £26.81 £20.79 £21.76
% change year-on-year +28.93% -4.46% -0.14%

CRM
Job Vacancy Trend in the East of England

Job postings citing CRM as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for CRM in the East of England

CRM
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing CRM in the East of England.

Daily rate trend for CRM in the East of England

CRM
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing CRM in the East of England over the 6 months to 19 January 2021.

Daily rate histogram for CRM in the East of England

CRM
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing CRM in the East of England.

Hourly rate trend for CRM in the East of England

CRM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the East of England region over the 6 months to 19 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +47 10 £350 -12.50% 6
Hertfordshire +23 9 £400 -17.95% 8
Essex +6 5 £413 -8.33% 4
Bedfordshire +14 3 £200 -58.33% 1
Suffolk +14 1 £300 -26.61% 2
CRM
England

For the 6 months to 19 January 2021, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region with a requirement for CRM.

1 14 (50.00%) Salesforce.com
2 8 (28.57%) Java
3 7 (25.00%) Oracle
3 7 (25.00%) E-Commerce
4 6 (21.43%) SAP
4 6 (21.43%) SLA
4 6 (21.43%) Incident Management
4 6 (21.43%) Visualforce
4 6 (21.43%) Apex Code
4 6 (21.43%) Veeva
4 6 (21.43%) Case Management
5 5 (17.86%) Configure, Price, Quote (CPQ)
5 5 (17.86%) Marketing
5 5 (17.86%) Microservices
5 5 (17.86%) J2EE
5 5 (17.86%) Agile Software Development
6 4 (14.29%) Dynamics CRM
6 4 (14.29%) Data Management
6 4 (14.29%) Finance
6 4 (14.29%) JavaScript
6 4 (14.29%) HTML
6 4 (14.29%) Master Data Management
6 4 (14.29%) JIRA
6 4 (14.29%) AWS
6 4 (14.29%) Digital Marketing
6 4 (14.29%) Dynamics 365
7 3 (10.71%) iPaaS
7 3 (10.71%) SDLC
7 3 (10.71%) Oracle CX
7 3 (10.71%) Project Delivery

CRM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (10.71%) BizTalk Server
1 3 (10.71%) SharePoint
2 2 (7.14%) WebSphere
3 1 (3.57%) Adobe Experience Manager
3 1 (3.57%) Confluence
Business Applications
1 4 (14.29%) Dynamics CRM
2 3 (10.71%) Dynamics AX
3 1 (3.57%) Salesforce.com CRM
3 1 (3.57%) SAP S/4HANA
3 1 (3.57%) SAP SD
Cloud Services
1 6 (21.43%) Veeva
2 4 (14.29%) AWS
2 4 (14.29%) Dynamics 365
3 3 (10.71%) Azure
3 3 (10.71%) iPaaS
3 3 (10.71%) Oracle CX
3 3 (10.71%) SaaS
4 2 (7.14%) Cloud Computing
4 2 (7.14%) Power Platform
4 2 (7.14%) Salesforce Sales Cloud
4 2 (7.14%) Salesforce Service Cloud
5 1 (3.57%) Adobe Analytics
5 1 (3.57%) GitHub
Database & Business Intelligence
1 3 (10.71%) BusinessObjects
2 2 (7.14%) Data Warehouse
2 2 (7.14%) Power BI
Development Applications
1 4 (14.29%) JIRA
2 2 (7.14%) Gradle
2 2 (7.14%) Jenkins
2 2 (7.14%) Selenium
3 1 (3.57%) Bitbucket
3 1 (3.57%) CMake
3 1 (3.57%) Cucumber
3 1 (3.57%) Git (software)
3 1 (3.57%) Hudson
3 1 (3.57%) Maven
General
1 5 (17.86%) Marketing
2 4 (14.29%) Finance
3 2 (7.14%) Back Office
3 2 (7.14%) Games
3 2 (7.14%) Manufacturing
4 1 (3.57%) Advertising
4 1 (3.57%) Automotive
4 1 (3.57%) Billing
4 1 (3.57%) Pharmaceutical
4 1 (3.57%) Telecoms
Job Titles
1 7 (25.00%) Developer
2 3 (10.71%) Administrator
2 3 (10.71%) Analyst
2 3 (10.71%) Full Stack Developer
2 3 (10.71%) Project Manager
3 2 (7.14%) Architect
3 2 (7.14%) Consultant
3 2 (7.14%) CRM Analyst
3 2 (7.14%) Data Analyst
3 2 (7.14%) E-Commerce Manager
3 2 (7.14%) E-Commerce Project Manager
3 2 (7.14%) Hybris Architect
3 2 (7.14%) Salesforce Administrator
3 2 (7.14%) Salesforce Analyst
3 2 (7.14%) Salesforce Developer
3 2 (7.14%) Technical Architect
4 1 (3.57%) Android Engineer
4 1 (3.57%) Automation Engineer
4 1 (3.57%) C++ Android Engineer
4 1 (3.57%) Web UI Developer
Libraries, Frameworks & Software Standards
1 6 (21.43%) Visualforce
2 5 (17.86%) J2EE
3 4 (14.29%) HTML
4 3 (10.71%) .NET
4 3 (10.71%) KnockoutJS
4 3 (10.71%) Node.js
4 3 (10.71%) Web Services
5 2 (7.14%) REST
5 2 (7.14%) Spring
6 1 (3.57%) Android NDK
6 1 (3.57%) AngularJS
6 1 (3.57%) ASP.NET Web API
6 1 (3.57%) CNTK
6 1 (3.57%) CSS
6 1 (3.57%) CSS3
6 1 (3.57%) HTML5
6 1 (3.57%) JSP
6 1 (3.57%) Middleware
6 1 (3.57%) RESTful
6 1 (3.57%) XML
Miscellaneous
1 3 (10.71%) Management Information System
2 2 (7.14%) Analytical Skills
2 2 (7.14%) Data Structures
3 1 (3.57%) Algorithms
3 1 (3.57%) Cloud Native
3 1 (3.57%) Social Media
3 1 (3.57%) Virtual Team
Operating Systems
1 1 (3.57%) Android
Processes & Methodologies
1 7 (25.00%) E-Commerce
2 6 (21.43%) Case Management
2 6 (21.43%) Incident Management
3 5 (17.86%) Agile Software Development
3 5 (17.86%) Configure, Price, Quote (CPQ)
3 5 (17.86%) Microservices
4 4 (14.29%) Data Management
4 4 (14.29%) Digital Marketing
4 4 (14.29%) Master Data Management
5 3 (10.71%) Analytics
5 3 (10.71%) Business Intelligence
5 3 (10.71%) Data Governance
5 3 (10.71%) Data Modelling
5 3 (10.71%) Project Delivery
5 3 (10.71%) SDLC
5 3 (10.71%) User Stories
6 2 (7.14%) API Development
6 2 (7.14%) API Integration
6 2 (7.14%) Contract Negotiation
6 2 (7.14%) Requirements Gathering
Programming Languages
1 8 (28.57%) Java
2 6 (21.43%) Apex Code
3 4 (14.29%) JavaScript
4 2 (7.14%) SOQL
5 1 (3.57%) Assembly Language
5 1 (3.57%) C++
5 1 (3.57%) Python
5 1 (3.57%) SQL
Qualifications
1 1 (3.57%) Degree
1 1 (3.57%) Master's Degree
Quality Assurance & Compliance
1 6 (21.43%) SLA
2 3 (10.71%) Data Quality
3 1 (3.57%) GDPR
3 1 (3.57%) QA
3 1 (3.57%) Sarbanes-Oxley
Vendors
1 14 (50.00%) Salesforce.com
2 7 (25.00%) Oracle
3 6 (21.43%) SAP
4 2 (7.14%) hybris
4 2 (7.14%) IBM
5 1 (3.57%) Adobe
5 1 (3.57%) DocuSign
5 1 (3.57%) Microsoft