Service Desk Analyst Contracts in the East of England

Service Desk Analyst
England > East of England

The median Service Desk Analyst daily rate in the East of England is £145 according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 19 32 31
Rank change year-on-year +13 -1 +6
Contract jobs requiring a Service Desk Analyst 126 116 176
As % of all contract jobs advertised in the East of England 6.61% 5.62% 6.84%
As % of the Job Titles category 7.39% 6.15% 7.34%
Number of daily rates quoted 6 24 35
10th Percentile £121 £120 £95
25th Percentile £126 £138 £103
Median daily rate (50th Percentile) £145 £163 £129
Median % change year-on-year -10.77% +26.46% +7.08%
75th Percentile £161 £211 £263
90th Percentile £180 £275 £475
England median daily rate £174 £181 £160
% change year-on-year -3.87% +13.13% +33.33%
Number of hourly rates quoted 119 86 132
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £14.80 £14.55 £14.50
Median % change year-on-year +1.75% +0.31% -3.33%
75th Percentile £21.37 £18.63 £15.75
90th Percentile £21.46 £20.56 £20.25
England median hourly rate £15.17 £15.50 £14.50
% change year-on-year -2.13% +6.90% +7.41%

All Contract IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the East of England with a recognized job title 1,704 1,886 2,399
% of contract IT jobs with a recognized job title 89.45% 91.42% 93.20%
Number of daily rates quoted 778 1,147 1,378
10th Percentile £206 £185 £163
25th Percentile £313 £300 £313
Median daily rate (50th Percentile) £450 £475 £450
Median % change year-on-year -5.26% +5.56% +5.88%
75th Percentile £563 £600 £539
90th Percentile £650 £700 £638
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 587 298 373
10th Percentile £14.16 £13.41 £12.50
25th Percentile £16.30 £15.25 £13.25
Median hourly rate £43.00 £32.16 £15.50
Median % change year-on-year +33.73% +107.45% -6.06%
75th Percentile £63.75 £65.00 £39.50
90th Percentile £75.25 £70.00 £58.75
England median hourly rate £35.96 £44.53 £22.50
% change year-on-year -19.25% +97.91% +0.36%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the East of England.

Daily rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the East of England.

Hourly rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +4 109 - - 8
Essex +8 8 £123 -18.33% 1
Norfolk -2 5 - -
Hertfordshire -7 3 £165 -17.19% 3
Suffolk - 1 £150 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 26 April 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Service Desk Analyst in the job title.

1 84 (66.67%) Customer Service
2 71 (56.35%) ITIL
3 62 (49.21%) Incident Management
4 52 (41.27%) Citrix
5 50 (39.68%) Microsoft 365
6 43 (34.13%) Microsoft Certification
7 41 (32.54%) ServiceNow
8 40 (31.75%) A+ Certification
8 40 (31.75%) MCSA
8 40 (31.75%) Wi-Fi
9 38 (30.16%) Security Cleared
10 37 (29.37%) SC Cleared
11 34 (26.98%) MCP
12 33 (26.19%) Service Delivery
12 33 (26.19%) Retail
12 33 (26.19%) Problem-Solving
13 32 (25.40%) Social Skills
14 31 (24.60%) Mathematics
14 31 (24.60%) Active Directory
15 25 (19.84%) Microsoft
16 19 (15.08%) Windows
17 18 (14.29%) Problem Management
18 17 (13.49%) Microsoft PowerPoint
18 17 (13.49%) Microsoft Excel
19 12 (9.52%) NHS
19 12 (9.52%) Degree
20 11 (8.73%) Sun
21 10 (7.94%) Microsoft Exchange
22 9 (7.14%) ITSM
22 9 (7.14%) SCCM

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (7.94%) Microsoft Exchange
Applications
1 17 (13.49%) Microsoft Excel
1 17 (13.49%) Microsoft PowerPoint
2 3 (2.38%) Microsoft Office
Cloud Services
1 50 (39.68%) Microsoft 365
Communications & Networking
1 40 (31.75%) Wi-Fi
2 3 (2.38%) LAN
2 3 (2.38%) Structured Cabling
2 3 (2.38%) WAN
2 3 (2.38%) Wireless
General
1 33 (26.19%) Retail
2 32 (25.40%) Social Skills
3 2 (1.59%) Public Sector
4 1 (0.79%) Inclusion and Diversity
Miscellaneous
1 12 (9.52%) NHS
Operating Systems
1 19 (15.08%) Windows
2 3 (2.38%) Windows Server
3 2 (1.59%) Windows 10
Processes & Methodologies
1 84 (66.67%) Customer Service
2 71 (56.35%) ITIL
3 62 (49.21%) Incident Management
4 33 (26.19%) Problem-Solving
4 33 (26.19%) Service Delivery
5 31 (24.60%) Mathematics
6 18 (14.29%) Problem Management
7 9 (7.14%) ITSM
8 2 (1.59%) Line Management
9 1 (0.79%) Data Security
9 1 (0.79%) Root Cause Analysis
9 1 (0.79%) Ticket Management
Qualifications
1 43 (34.13%) Microsoft Certification
2 40 (31.75%) A+ Certification
2 40 (31.75%) MCSA
3 38 (30.16%) Security Cleared
4 37 (29.37%) SC Cleared
5 34 (26.98%) MCP
6 12 (9.52%) Degree
7 9 (7.14%) CCNA
7 9 (7.14%) Cisco Certification
8 3 (2.38%) ECDL
8 3 (2.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (0.79%) SLA
System Software
1 31 (24.60%) Active Directory
Systems Management
1 9 (7.14%) SCCM
Vendors
1 52 (41.27%) Citrix
2 41 (32.54%) ServiceNow
3 25 (19.84%) Microsoft
4 11 (8.73%) Sun
5 4 (3.17%) Cisco
5 4 (3.17%) NetApp