Period
to 23 November 2017

The median contractor rate for a Service Desk Analyst was £130 per day in advertised job vacancies in the East of England during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > East of England
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 135 129 84
Rank change year-on-year -6 -45 +1
Contract jobs requiring a Service Desk Analyst 78 66 146
As % of all contract IT jobs advertised in the East of England 1.51% 1.35% 2.48%
As % of the Job Titles category 1.61% 1.42% 2.61%
Number of daily rates quoted 29 26 32
East of England median daily rate £130 £108 £135
Median daily rate % change year-on-year +20.93% -20.37% -10.00%
10th Percentile £102 £88 £92
90th Percentile £135 £188 £218
England median daily rate £136 £130 £130
% change year-on-year +4.92% - -13.33%
Number of hourly rates quoted 33 30 96
East of England median hourly rate £13.50 £15.00 £14.50
Median hourly rate % change year-on-year -10.00% +3.45% +3.57%
10th Percentile £10.39 £10.73 £11.50
90th Percentile £16.00 £19.50 £19.50
England median hourly rate £13.02 £13.00 £14.00
% change year-on-year +0.12% -7.14% +3.70%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 4851 4659 5596
% of contract IT jobs with a recognized job title 94.01% 95.59% 95.12%
Number of daily rates quoted 2788 2689 3270
East of England median daily rate £413 £388 £385
Median daily rate % change year-on-year +6.45% +0.65% +2.67%
10th Percentile £200 £200 £206
90th Percentile £575 £538 £538
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 384 378 535
East of England median hourly rate £18.00 £22.38 £20.94
Median hourly rate % change year-on-year -19.55% +6.88% +4.68%
10th Percentile £11.13 £11.23 £10.50
90th Percentile £47.50 £46.75 £43.75
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the East of England.

Contractor daily rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Desk Analyst in the East of England over the 6 months to 23 November 2017.

Contractor daily rate histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in the East of England.

Contractor hourly rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Hourly Rate Histogram in the East of England

The hourly rate distribution of IT jobs citing Service Desk Analyst in the East of England over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -3 35 £120 +11.63% 3
Bedfordshire +16 26 £130 +18.18% 1
Hertfordshire -15 7 - - 1
Essex -33 6 £130 +13.04%
Suffolk +12 2 £105 -
Norfolk -4 2 £105 -14.29%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Service Desk Analyst in the job title.

1 51 (65.38%) Windows
2 39 (50.00%) ITIL
3 37 (47.44%) Microsoft
3 37 (47.44%) Active Directory
4 22 (28.21%) Microsoft Office
5 18 (23.08%) Office 365
6 13 (16.67%) Windows 7
7 10 (12.82%) Problem Management
7 10 (12.82%) SLA
8 9 (11.54%) DNS
8 9 (11.54%) DHCP
8 9 (11.54%) Incident Management
9 8 (10.26%) Service Delivery
9 8 (10.26%) Cisco
9 8 (10.26%) Citrix
9 8 (10.26%) Security Cleared
10 7 (8.97%) Mathematics
10 7 (8.97%) SC Cleared
10 7 (8.97%) Windows Server
10 7 (8.97%) NetApp
10 7 (8.97%) VoIP
10 7 (8.97%) MCP
10 7 (8.97%) Service Management
10 7 (8.97%) Retail
11 6 (7.69%) Google
11 6 (7.69%) ITSM
11 6 (7.69%) McAfee
11 6 (7.69%) VPN
12 5 (6.41%) ITIL Certification
12 5 (6.41%) Blackberry

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.13%) MS Exchange
2 1 (1.28%) Blackberry Enterprise Server
2 1 (1.28%) Exchange Server 2007
2 1 (1.28%) Exchange Server 2010
2 1 (1.28%) SharePoint
2 1 (1.28%) Skype for Business
Applications
1 22 (28.21%) Microsoft Office
2 2 (2.56%) Microsoft Excel
Business Applications
1 1 (1.28%) Dynamics CRM
Cloud Services
1 18 (23.08%) Office 365
2 5 (6.41%) G Suite
Communications & Networking
1 9 (11.54%) DHCP
1 9 (11.54%) DNS
2 7 (8.97%) VoIP
3 6 (7.69%) VPN
4 4 (5.13%) Internet
5 2 (2.56%) 4G
5 2 (2.56%) Broadband
5 2 (2.56%) MPLS
6 1 (1.28%) LAN
6 1 (1.28%) LDAP
6 1 (1.28%) Skype
6 1 (1.28%) WAN
General
1 7 (8.97%) Retail
2 2 (2.56%) Publishing
3 1 (1.28%) Finance
3 1 (1.28%) German Language
Miscellaneous
1 5 (6.41%) Blackberry
1 5 (6.41%) RSA SecurID
2 4 (5.13%) NHS
3 3 (3.85%) iPhone
4 2 (2.56%) Analytical Skills
4 2 (2.56%) iPad
Operating Systems
1 51 (65.38%) Windows
2 13 (16.67%) Windows 7
3 7 (8.97%) Windows Server
4 5 (6.41%) Windows 10
4 5 (6.41%) Windows Server 2008
4 5 (6.41%) Windows Server 2012
5 4 (5.13%) Windows XP
6 2 (2.56%) Windows 8
7 1 (1.28%) Apple iOS
7 1 (1.28%) CentOS
7 1 (1.28%) Linux
7 1 (1.28%) Ubuntu
7 1 (1.28%) Windows 2000
Processes & Methodologies
1 39 (50.00%) ITIL
2 10 (12.82%) Problem Management
3 9 (11.54%) Incident Management
4 8 (10.26%) Service Delivery
5 7 (8.97%) Mathematics
5 7 (8.97%) Service Management
6 6 (7.69%) ITSM
7 4 (5.13%) Statistics
8 1 (1.28%) Asset Management
8 1 (1.28%) Continuous Improvement
8 1 (1.28%) CRM
8 1 (1.28%) Time Management
Programming Languages
1 1 (1.28%) PowerShell
Qualifications
1 8 (10.26%) Security Cleared
2 7 (8.97%) MCP
2 7 (8.97%) SC Cleared
3 5 (6.41%) ITIL Certification
4 3 (3.85%) Degree
5 1 (1.28%) A+ Certification
5 1 (1.28%) HNC
5 1 (1.28%) MCITP
5 1 (1.28%) MCSE
5 1 (1.28%) Microsoft Certification
Quality Assurance & Compliance
1 10 (12.82%) SLA
System Software
1 37 (47.44%) Active Directory
2 5 (6.41%) vSphere
2 5 (6.41%) XenApp
3 2 (2.56%) Terminal Services
Systems Management
1 2 (2.56%) DameWare
2 1 (1.28%) OpenView
2 1 (1.28%) OVSD
2 1 (1.28%) SCCM
Vendors
1 37 (47.44%) Microsoft
2 8 (10.26%) Cisco
2 8 (10.26%) Citrix
3 7 (8.97%) NetApp
4 6 (7.69%) Google
4 6 (7.69%) McAfee
5 5 (6.41%) VMware
6 4 (5.13%) HP
7 2 (2.56%) Avaya
7 2 (2.56%) Kaspersky
7 2 (2.56%) ServiceNow
8 1 (1.28%) Adobe
8 1 (1.28%) CommVault
8 1 (1.28%) Remedy
8 1 (1.28%) Symantec