The median contractor rate for a Service Desk Analyst was £110 per day in advertised job vacancies in the East of England during the 3 months to 28 March 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England / East of England
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 96 79 69
Rank change year-on-year -17 -10  
Contract jobs requiring a Service Desk Analyst 27 44 66
As % of all contract IT jobs advertised in the East of England 1.27% 1.78% 2.48%
As % of the Job Titles category 1.33% 1.84% 2.57%
Number of daily rates quoted 11 10 15
Median daily rate £110 £125 £135
Median daily rate % change year-on-year -12.00% -7.40%  
90% offered a daily rate of more than £78 £102 £90
10% offered a daily rate of more than £200 £410 £160
UK excluding London median daily rate £125 £130 £125
% change year-on-year -3.84% +4.00%  
Number of hourly rates quoted 8 21 39
Median hourly rate £13.50 £16.50 £12.40
Median hourly rate % change year-on-year -18.18% +33.06%  
90% offered a hourly rate of more than £12.75 £13.00 £10.50
10% offered a hourly rate of more than £16.45 £19.00 £16.50
UK excluding London median hourly rate £12.50 £13.42 £12.50
% change year-on-year -6.82% +7.32%  

The next table is for comparison with the above and includes summary statistics for all job roles in contract job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of contract jobs in our overall sample.

Contract IT Job Roles
East of England
Contract job vacancies with a job title containing a recognized job role 2026 2385 2564
As % of all contract IT job vacancies advertised in the East of England 95.43% 96.40% 96.43%
Number of daily rates quoted 1236 1386 1443
Median daily rate £400 £400 £400
90% offered a daily rate of more than £200 £250 £190
10% offered a daily rate of more than £550 £525 £538
UK excluding London median daily rate £400 £388 £375
% change year-on-year +3.22% +3.33%  
Number of hourly rates quoted 161 171 251
Median hourly rate £30.00 £17.50 £17.50
Median hourly rate % change year-on-year +71.42% -  
90% offered a hourly rate of more than £11.33 £12.00 £11.50
10% offered a hourly rate of more than £50.00 £49.50 £40.00
UK excluding London median hourly rate £17.50 £19.63 £17.00
% change year-on-year -10.82% +15.44%  

Service Desk Analyst
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in the East of England.

Contractor daily rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Histogram in the East of England

The daily rate distribution of IT jobs citing Service Desk Analyst in the East of England over the 3 months to 28 March 2017.

Contractor daily rate histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst in the East of England.

Contractor hourly rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +13 11 £79 - 1
Hertfordshire +2 5 £143 -28.75% 4
Essex -24 5 £200 -60.00%
Norfolk +4 3 £95 -5.00%
Suffolk +1 3 £385 +262.35%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 28 March 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region featuring Service Desk Analyst in the job title.

1 36 (62.07%) Windows
2 27 (46.55%) Active Directory
3 23 (39.66%) ITIL
4 21 (36.21%) Windows 7
5 20 (34.48%) Microsoft
6 19 (32.76%) MS Office
7 11 (18.97%) Windows XP
8 9 (15.52%) MS Excel
9 8 (13.79%) SLA
10 7 (12.07%) Finance
11 6 (10.34%) Mac OS X
11 6 (10.34%) Apple
11 6 (10.34%) ServiceNow
11 6 (10.34%) Office 365
12 5 (8.62%) Citrix
13 4 (6.90%) Publishing
13 4 (6.90%) Service Delivery
13 4 (6.90%) Analytical Skills
13 4 (6.90%) Incident Management
13 4 (6.90%) Security Cleared
14 3 (5.17%) Fat Client
14 3 (5.17%) SC Cleared
14 3 (5.17%) Windows 10
14 3 (5.17%) Remote Desktop
14 3 (5.17%) DBS Check
14 3 (5.17%) Thin Client
14 3 (5.17%) CRM
14 3 (5.17%) E-Commerce
14 3 (5.17%) Java
14 3 (5.17%) PHP

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.72%) Blackberry Enterprise Server
1 1 (1.72%) Exchange Server 2003
1 1 (1.72%) Exchange Server 2010
1 1 (1.72%) IBM Notes
1 1 (1.72%) MS Exchange
Applications
1 19 (32.76%) MS Office
2 9 (15.52%) MS Excel
Business Applications
1 2 (3.45%) Payment Gateway
2 1 (1.72%) SystmOne
Cloud Services
1 6 (10.34%) Office 365
2 1 (1.72%) Amazon AWS
2 1 (1.72%) IaaS
2 1 (1.72%) Microsoft Azure
Communications & Networking
1 3 (5.17%) Remote Desktop
2 2 (3.45%) DHCP
2 2 (3.45%) DNS
2 2 (3.45%) LDAP
3 1 (1.72%) LAN
3 1 (1.72%) VPN
Database & Business Intelligence
1 1 (1.72%) SQL Server
1 1 (1.72%) SQL Server 2005
1 1 (1.72%) SQL Server 2008
1 1 (1.72%) SQL Server 2012
General
1 7 (12.07%) Finance
2 4 (6.90%) Publishing
3 1 (1.72%) Pharmaceutical
3 1 (1.72%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (3.45%) HTML
2 1 (1.72%) X-Windows
Miscellaneous
1 4 (6.90%) Analytical Skills
2 3 (5.17%) Fat Client
2 3 (5.17%) Thin Client
3 2 (3.45%) Data Centre
4 1 (1.72%) Blackberry
4 1 (1.72%) Driving Licence
4 1 (1.72%) EPoS
4 1 (1.72%) NHS
4 1 (1.72%) Private Cloud
4 1 (1.72%) User Experience
4 1 (1.72%) Video Conferencing
Operating Systems
1 36 (62.07%) Windows
2 21 (36.21%) Windows 7
3 11 (18.97%) Windows XP
4 6 (10.34%) Mac OS X
5 3 (5.17%) Windows 10
6 2 (3.45%) Linux
7 1 (1.72%) Android
7 1 (1.72%) Windows 8
7 1 (1.72%) Windows Server
7 1 (1.72%) Windows Server 2003
7 1 (1.72%) Windows Server 2008
Processes & Methodologies
1 23 (39.66%) ITIL
2 4 (6.90%) Incident Management
2 4 (6.90%) Service Delivery
3 3 (5.17%) CRM
3 3 (5.17%) E-Commerce
4 2 (3.45%) Agile Software Development
4 2 (3.45%) Business Analysis
4 2 (3.45%) Migration
5 1 (1.72%) SDLC
5 1 (1.72%) Service Management
5 1 (1.72%) Stakeholder Management
5 1 (1.72%) Use Case
5 1 (1.72%) Waterfall
5 1 (1.72%) Workflow
5 1 (1.72%) Workflow Analysis
Programming Languages
1 3 (5.17%) Java
1 3 (5.17%) PHP
Qualifications
1 4 (6.90%) Security Cleared
2 3 (5.17%) DBS Check
2 3 (5.17%) SC Cleared
3 2 (3.45%) MCP
4 1 (1.72%) A+ Certification
4 1 (1.72%) ITIL Certification
4 1 (1.72%) MCSA
4 1 (1.72%) MCSE
4 1 (1.72%) Microsoft Certification
Quality Assurance & Compliance
1 8 (13.79%) SLA
System Software
1 27 (46.55%) Active Directory
2 1 (1.72%) XenApp
2 1 (1.72%) XenServer
Systems Management
1 1 (1.72%) DameWare
Vendors
1 20 (34.48%) Microsoft
2 6 (10.34%) Apple
2 6 (10.34%) ServiceNow
3 5 (8.62%) Citrix
4 1 (1.72%) Adobe
4 1 (1.72%) Cisco
4 1 (1.72%) HP
4 1 (1.72%) Intel Security
4 1 (1.72%) LANDesk
4 1 (1.72%) Lotus
4 1 (1.72%) Sophos
4 1 (1.72%) Symantec
4 1 (1.72%) VMware
Watford, Hertfordshire
Senitor Associates
Rate: £120 - £150 per day
Posted: 6 days ago