Period
to

The median contractor rate for a Service Desk Analyst was £140 per day in advertised job vacancies in the East of England during the 6 months to 15 August 2022.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
England > East of England
6 months to
15 Aug 2022
Same period 2021 Same period 2020
Rank 30 43 85
Rank change year-on-year +13 +42 +48
Contract jobs requiring a Service Desk Analyst 162 102 21
As % of all contract jobs advertised in the East of England 6.45% 4.54% 1.37%
As % of the Job Titles category 7.15% 4.95% 1.48%
Number of daily rates quoted 29 41 8
10th Percentile £110 - £99
25th Percentile £124 - £105
Median daily rate (50th Percentile) £140 £120 £135
Median % change year-on-year +16.67% -11.11% -2.74%
75th Percentile £211 £150 £166
90th Percentile £475 £200 £188
England median daily rate £160 £150 £125
% change year-on-year +6.67% +20.00% -13.79%
Number of hourly rates quoted 125 58 9
10th Percentile £13.17 - £13.48
25th Percentile £13.41 £12.25 £14.50
Median hourly rate £14.50 £13.50 £15.00
Median % change year-on-year +7.41% -10.00% +15.38%
75th Percentile £16.19 £16.50 £16.25
90th Percentile £20.56 £20.71 -
England median hourly rate £15.50 £13.50 £14.25
% change year-on-year +14.81% -5.26% +1.79%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
East of England
Contract vacancies in the East of England with a recognized job title 2,265 2,062 1,421
% of contract IT jobs with a recognized job title 90.24% 91.77% 92.75%
Number of daily rates quoted 1,459 1,225 867
10th Percentile £190 £149 £180
25th Percentile £356 £253 £308
Median daily rate (50th Percentile) £475 £413 £425
Median % change year-on-year +15.15% -2.94% -2.58%
75th Percentile £586 £525 £525
90th Percentile £675 £602 £588
England median daily rate £550 £500 £475
% change year-on-year +10.00% +5.26% -
Number of hourly rates quoted 340 271 101
10th Percentile £13.10 £12.25 £13.00
25th Percentile £13.48 £12.50 £14.50
Median hourly rate £19.81 £15.00 £19.50
Median % change year-on-year +32.07% -23.08% +21.88%
75th Percentile £52.50 £24.25 £45.00
90th Percentile £62.55 £48.75 £55.00
England median hourly rate £25.50 £19.62 £20.74
% change year-on-year +29.99% -5.39% +9.13%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the East of England.

Daily rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Desk Analyst in the East of England over the 6 months to 15 August 2022.

Daily rate histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the East of England.

Hourly rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 15 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +11 114 - - 11
Hertfordshire +14 25 £190 -24.00% 8
Essex -21 12 £129 +7.08% 5
Norfolk +6 5 - -
Suffolk -5 4 £135 - 1
Bedfordshire - 2 £120 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 15 August 2022, Service Desk Analyst contract jobs required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Service Desk Analyst in the job title.

1 84 (51.85%) Incident Management
2 83 (51.23%) ITIL
3 77 (47.53%) MCP
3 77 (47.53%) Social Skills
4 61 (37.65%) Microsoft 365
5 50 (30.86%) Retail
6 37 (22.84%) Service Delivery
7 33 (20.37%) ITSM
7 33 (20.37%) Active Directory
8 32 (19.75%) Problem-Solving
9 31 (19.14%) Problem Management
9 31 (19.14%) Mathematics
10 30 (18.52%) Citrix
11 26 (16.05%) Microsoft
12 25 (15.43%) Wi-Fi
12 25 (15.43%) Security Cleared
13 24 (14.81%) SC Cleared
13 24 (14.81%) Sun
14 23 (14.20%) Windows
14 23 (14.20%) MCSA
14 23 (14.20%) Microsoft Certification
14 23 (14.20%) A+ Certification
14 23 (14.20%) ServiceNow
15 22 (13.58%) Cisco Certification
15 22 (13.58%) CCNA
16 13 (8.02%) NHS
17 12 (7.41%) Cisco
18 10 (6.17%) NetApp
18 10 (6.17%) Microsoft Office
19 9 (5.56%) SLA

Service Desk Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.47%) SharePoint
2 3 (1.85%) Blackberry Enterprise Server
3 1 (0.62%) MS Exchange
Applications
1 10 (6.17%) Microsoft Office
Business Applications
1 7 (4.32%) Remedy ITSM
2 1 (0.62%) Sage X3
2 1 (0.62%) SAP S/4HANA
Cloud Services
1 61 (37.65%) Microsoft 365
Communications & Networking
1 25 (15.43%) Wi-Fi
2 1 (0.62%) LAN
2 1 (0.62%) Remote Desktop
2 1 (0.62%) WAN
Database & Business Intelligence
1 1 (0.62%) SQL Server
General
1 77 (47.53%) Social Skills
2 50 (30.86%) Retail
3 8 (4.94%) Finance
3 8 (4.94%) German Language
4 7 (4.32%) Portuguese Language
4 7 (4.32%) Spanish Language
5 6 (3.70%) Legal
6 4 (2.47%) Hungarian Language
6 4 (2.47%) Lithuanian Language
6 4 (2.47%) Polish Language
7 3 (1.85%) Public Sector
7 3 (1.85%) Turkish Language
8 2 (1.23%) Dutch Language
9 1 (0.62%) Analytical Skills
9 1 (0.62%) French Language
9 1 (0.62%) Pharmaceutical
Miscellaneous
1 13 (8.02%) NHS
2 3 (1.85%) Blackberry
2 3 (1.85%) iPhone
3 1 (0.62%) CMDB
3 1 (0.62%) Management Information System
3 1 (0.62%) Self-Motivation
3 1 (0.62%) Smartphone
Operating Systems
1 23 (14.20%) Windows
2 9 (5.56%) Windows 10
3 1 (0.62%) Android
3 1 (0.62%) Apple iOS
Processes & Methodologies
1 84 (51.85%) Incident Management
2 83 (51.23%) ITIL
3 37 (22.84%) Service Delivery
4 33 (20.37%) ITSM
5 32 (19.75%) Problem-Solving
6 31 (19.14%) Mathematics
6 31 (19.14%) Problem Management
7 8 (4.94%) Service Management
8 7 (4.32%) Business Analysis
8 7 (4.32%) Continuous Improvement
8 7 (4.32%) Presales
8 7 (4.32%) Project Management
9 6 (3.70%) System Testing
9 6 (3.70%) User Acceptance Testing
10 5 (3.09%) Requirements Analysis
10 5 (3.09%) Requirements Workshops
11 4 (2.47%) Business Intelligence
11 4 (2.47%) Major Incident Management
11 4 (2.47%) Quality Management
11 4 (2.47%) WFM
Programming Languages
1 1 (0.62%) PowerShell
1 1 (0.62%) SQL
Qualifications
1 77 (47.53%) MCP
2 25 (15.43%) Security Cleared
3 24 (14.81%) SC Cleared
4 23 (14.20%) A+ Certification
4 23 (14.20%) MCSA
4 23 (14.20%) Microsoft Certification
5 22 (13.58%) CCNA
5 22 (13.58%) Cisco Certification
6 6 (3.70%) Degree
7 1 (0.62%) MOS
Quality Assurance & Compliance
1 9 (5.56%) SLA
2 1 (0.62%) QA
System Software
1 33 (20.37%) Active Directory
2 1 (0.62%) Terminal Services
Systems Management
1 3 (1.85%) AirWatch
Vendors
1 30 (18.52%) Citrix
2 26 (16.05%) Microsoft
3 24 (14.81%) Sun
4 23 (14.20%) ServiceNow
5 12 (7.41%) Cisco
6 10 (6.17%) NetApp
7 7 (4.32%) Avaya
7 7 (4.32%) Peregrine
7 7 (4.32%) Remedy
7 7 (4.32%) Siemens
8 2 (1.23%) Apple
9 1 (0.62%) Sage
9 1 (0.62%) SAP