2nd Line Desktop Support Contract Job Trends in London

Second Line Desktop Support
England > London

The median Second Line Desktop Support daily rate in London is £200, according to job vacancies posted in the 6 months leading up to 20 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 Sep 2025
Same period 2024 Same period 2023
Rank 366 380 444
Rank change year-on-year +14 +64 +96
Contract jobs requiring a 2nd Line Desktop Support 9 10 11
As % of all contract jobs advertised in London 0.067% 0.061% 0.050%
As % of the Job Titles category 0.072% 0.065% 0.053%
Number of daily rates quoted 7 7 5
10th Percentile £145 - -
25th Percentile £158 - £165
Median daily rate (50th Percentile) £200 £150 £180
Median % change year-on-year +33.33% -16.67% -25.00%
75th Percentile £216 £183 £193
90th Percentile £237 £221 £206
England median daily rate £195 £190 £200
% change year-on-year +2.63% -5.00% -11.11%
Number of hourly rates quoted 1 0 2
10th Percentile - - -
25th Percentile - - £22.75
Median hourly rate £24.66 - £23.50
75th Percentile - - £24.25
90th Percentile - - -
England median hourly rate £24.66 - £23.50
% change year-on-year - - +11.90%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 12,474 15,321 20,870
% of contract IT jobs with a recognized job title 92.69% 94.00% 94.40%
Number of daily rates quoted 8,348 10,224 15,217
10th Percentile £331 £341 £350
25th Percentile £425 £450 £463
Median daily rate (50th Percentile) £543 £550 £575
Median % change year-on-year -1.27% -4.35% -
75th Percentile £675 £675 £688
90th Percentile £775 £800 £800
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% -
Number of hourly rates quoted 206 179 231
10th Percentile £17.00 £17.45 £18.16
25th Percentile £23.00 £23.80 £22.27
Median hourly rate £30.00 £35.00 £36.54
Median % change year-on-year -14.29% -4.21% +13.30%
75th Percentile £51.13 £55.50 £63.13
90th Percentile £66.54 £71.88 £76.25
England median hourly rate £25.15 £46.18 £45.00
% change year-on-year -45.54% +2.62% +73.08%

2nd Line Desktop Support
Job Vacancy Trend in London

Job postings that featured 2nd Line Desktop Support in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd Line Desktop Support in London

2nd Line Desktop Support
Daily Rate Trend in London

Contractor daily rate distribution trend for 2nd Line Desktop Support job vacancies in London.

Contractor daily rate distribution trend for 2nd Line Desktop Support job vacancies in London

2nd Line Desktop Support
Hourly Rate Trend in London

Contractor hourly rate distribution trend for 2nd Line Desktop Support job vacancies in London.

Contractor hourly rate distribution trend for 2nd Line Desktop Support job vacancies in London

2nd Line Desktop Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Desktop Support within the London region over the 6 months to 20 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +4 4 £200 -24.53%
2nd Line Desktop Support
England

2nd Line Desktop Support Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 20 September 2025, 2nd Line Desktop Support contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring 2nd Line Desktop Support in the job title.

1 6 (66.67%) Windows
1 6 (66.67%) Microsoft 365
2 4 (44.44%) Social Skills
2 4 (44.44%) Active Directory
2 4 (44.44%) Finance
3 3 (33.33%) Microsoft Office
3 3 (33.33%) Microsoft Exchange
3 3 (33.33%) Cisco
3 3 (33.33%) Customer Service
3 3 (33.33%) Windows 10
4 2 (22.22%) Canon
4 2 (22.22%) Windows 8
4 2 (22.22%) ConnectWise
4 2 (22.22%) ESET
4 2 (22.22%) Server Management
4 2 (22.22%) Xerox
4 2 (22.22%) Public Sector
4 2 (22.22%) Microsoft
4 2 (22.22%) Adobe
4 2 (22.22%) DHCP
4 2 (22.22%) DNS
4 2 (22.22%) Business Intelligence
4 2 (22.22%) SQL
4 2 (22.22%) Windows XP
4 2 (22.22%) SAP
4 2 (22.22%) HP
4 2 (22.22%) Dell
4 2 (22.22%) Citrix
4 2 (22.22%) Symantec
4 2 (22.22%) McAfee

2nd Line Desktop Support Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (33.33%) Microsoft Exchange
Applications
1 3 (33.33%) Microsoft Office
Cloud Services
1 6 (66.67%) Microsoft 365
2 2 (22.22%) Azure
2 2 (22.22%) Google Workspace
Communications & Networking
1 2 (22.22%) DHCP
1 2 (22.22%) DNS
1 2 (22.22%) Firewall
2 1 (11.11%) Internet
2 1 (11.11%) LAN
2 1 (11.11%) WAN
General
1 4 (44.44%) Finance
1 4 (44.44%) Social Skills
2 2 (22.22%) Electronics
2 2 (22.22%) Manufacturing
2 2 (22.22%) Marketing
2 2 (22.22%) Public Sector
2 2 (22.22%) Telecoms
Operating Systems
1 6 (66.67%) Windows
2 3 (33.33%) Windows 10
3 2 (22.22%) Mac OS X
3 2 (22.22%) Windows 8
3 2 (22.22%) Windows XP
4 1 (11.11%) Linux
4 1 (11.11%) Mac OS
Processes & Methodologies
1 3 (33.33%) Customer Service
2 2 (22.22%) Asset Management
2 2 (22.22%) Business Intelligence
2 2 (22.22%) Digital Marketing
2 2 (22.22%) Network Monitoring
2 2 (22.22%) Programme Management
2 2 (22.22%) Server Management
3 1 (11.11%) Customer Requirements
3 1 (11.11%) Cybersecurity
3 1 (11.11%) Incident Management
3 1 (11.11%) IT Asset Management
3 1 (11.11%) Technical Leadership
Programming Languages
1 2 (22.22%) SQL
Qualifications
1 1 (11.11%) CCNA
1 1 (11.11%) Cisco Certification
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 4 (44.44%) Active Directory
2 2 (22.22%) vSphere
2 2 (22.22%) XenApp
Systems Management
1 2 (22.22%) McAfee ePO
1 2 (22.22%) Norton AntiVirus
2 1 (11.11%) Microsoft Intune
2 1 (11.11%) SCCM
Vendors
1 3 (33.33%) Cisco
2 2 (22.22%) Adobe
2 2 (22.22%) Autodesk
2 2 (22.22%) Barracuda Networks
2 2 (22.22%) Citrix
2 2 (22.22%) Dell
2 2 (22.22%) Draytek
2 2 (22.22%) Google
2 2 (22.22%) HP
2 2 (22.22%) McAfee
2 2 (22.22%) Microsoft
2 2 (22.22%) NETGEAR
2 2 (22.22%) Sage
2 2 (22.22%) Sophos
2 2 (22.22%) Symantec
2 2 (22.22%) Toshiba
2 2 (22.22%) VMware
2 2 (22.22%) WatchGuard
2 2 (22.22%) Webroot
2 2 (22.22%) Wyse