Period
to 21 November 2017

The median contractor rate for a Desktop Support was £178 per day in advertised job vacancies in the South East during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > South East
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 196 190 150
Rank change year-on-year -6 -40 -46
Contract jobs requiring a Desktop Support 197 202 285
As % of all contract IT jobs advertised in the South East 1.17% 1.21% 1.48%
As % of the Job Titles category 1.24% 1.29% 1.56%
Number of daily rates quoted 128 105 140
South East median daily rate £178 £150 £175
Median daily rate % change year-on-year +18.33% -14.29% -6.67%
10th Percentile £110 £108 £107
90th Percentile £403 £345 £405
England median daily rate £170 £175 £175
% change year-on-year -2.86% - -
Number of hourly rates quoted 41 37 92
South East median hourly rate £17.50 £15.00 £15.63
Median hourly rate % change year-on-year +16.67% -4.00% +4.17%
10th Percentile £13.00 £10.65 £10.38
90th Percentile £20.12 £20.00 £20.00
England median hourly rate £15.50 £14.57 £15.77
% change year-on-year +6.42% -7.64% +1.74%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15904 15621 18300
% of contract IT jobs with a recognized job title 94.50% 93.95% 94.94%
Number of daily rates quoted 9440 9298 10742
South East median daily rate £415 £400 £388
Median daily rate % change year-on-year +3.75% +3.23% +6.90%
10th Percentile £238 £225 £230
90th Percentile £575 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 646 772 917
South East median hourly rate £18.00 £19.61 £18.50
Median hourly rate % change year-on-year -8.21% +6.00% +15.63%
10th Percentile £10.75 £10.25 £10.25
90th Percentile £48.75 £48.75 £47.50
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Desktop Support
Job Vacancy Trend in the South East

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Desktop Support in the South East

Desktop Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the South East.

Contractor daily rate trend for Desktop Support in the South East

Desktop Support
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Desktop Support in the South East over the 6 months to 21 November 2017.

Contractor daily rate histogram for Desktop Support in the South East

Desktop Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the South East.

Contractor hourly rate trend for Desktop Support in the South East

Desktop Support
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Desktop Support in the South East over the 6 months to 21 November 2017.

Contractor hourly rate histogram for Desktop Support in the South East

Desktop Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the South East region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -13 79 £150 +11.11% 10
Hampshire +27 53 £180 +15.38%
Surrey -28 42 £183 +17.74% 6
Berkshire +5 41 £145 -18.31% 5
Oxfordshire -4 20 £186 +37.96% 4
Buckinghamshire -19 18 £150 +27.45% 1
West Sussex +3 11 £110 +10.00% 1
Kent -14 10 £200 +16.28% 1
East Sussex -2 2 £104 -24.55%
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 21 November 2017, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Desktop Support in the job title.

1 141 (71.57%) Windows
2 82 (41.62%) Active Directory
3 76 (38.58%) Windows 10
4 69 (35.03%) Microsoft
4 69 (35.03%) Windows 7
5 43 (21.83%) Microsoft Office
6 40 (20.30%) Office 365
7 35 (17.77%) SCCM
8 34 (17.26%) ITIL
9 26 (13.20%) Security Cleared
10 24 (12.18%) LAN
11 22 (11.17%) SC Cleared
12 21 (10.66%) TCP/IP
13 20 (10.15%) VPN
13 20 (10.15%) Citrix
13 20 (10.15%) Migration
14 19 (9.64%) SLA
14 19 (9.64%) Windows 8
15 18 (9.14%) Cisco
15 18 (9.14%) MS Exchange
15 18 (9.14%) Finance
16 17 (8.63%) Apple iOS
17 16 (8.12%) VMware
17 16 (8.12%) DNS
17 16 (8.12%) WAN
18 15 (7.61%) Analytical Skills
19 14 (7.11%) Windows Server
20 13 (6.60%) DHCP
20 13 (6.60%) HP
20 13 (6.60%) Smartphone

Desktop Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (9.14%) MS Exchange
2 6 (3.05%) IIS
3 4 (2.03%) IBM Notes
3 4 (2.03%) SharePoint
4 3 (1.52%) Apache
4 3 (1.52%) Exchange Server 2003
4 3 (1.52%) Skype for Business
5 2 (1.02%) Blackberry Enterprise Server
5 2 (1.02%) Exchange Server 2007
5 2 (1.02%) Tomcat
6 1 (0.51%) Exchange Server 2010
6 1 (0.51%) Exchange Server 2013
6 1 (0.51%) SharePoint 2013
Applications
1 43 (21.83%) Microsoft Office
2 9 (4.57%) Microsoft PowerPoint
3 8 (4.06%) Microsoft Excel
4 2 (1.02%) MS Visio
Business Applications
1 6 (3.05%) Eikon
Cloud Services
1 40 (20.30%) Office 365
2 4 (2.03%) Amazon AWS
3 2 (1.02%) OneDrive
Communications & Networking
1 24 (12.18%) LAN
2 21 (10.66%) TCP/IP
3 20 (10.15%) VPN
4 16 (8.12%) DNS
4 16 (8.12%) WAN
5 13 (6.60%) DHCP
6 7 (3.55%) Internet
7 5 (2.54%) Remote Desktop
7 5 (2.54%) Skype
8 4 (2.03%) ADSL
8 4 (2.03%) Firewall
8 4 (2.03%) Kerberos
8 4 (2.03%) LDAP
9 3 (1.52%) SMS
9 3 (1.52%) Wi-Fi
10 2 (1.02%) BIG-IP
10 2 (1.02%) Intranet
10 2 (1.02%) ISDN
10 2 (1.02%) PSTN
11 1 (0.51%) VLAN
Database & Business Intelligence
1 4 (2.03%) SQL Server
2 2 (1.02%) MySQL
2 2 (1.02%) Oracle Reports
3 1 (0.51%) SQL Server 2005
Development Applications
1 1 (0.51%) Visual Studio
General
1 18 (9.14%) Finance
2 8 (4.06%) Telecoms
3 5 (2.54%) Electronics
3 5 (2.54%) Manufacturing
4 2 (1.02%) Back Office
4 2 (1.02%) Marketing
4 2 (1.02%) Retail
5 1 (0.51%) Advertising
5 1 (0.51%) Pharmaceutical
5 1 (0.51%) Publishing
Libraries, Frameworks & Software Standards
1 1 (0.51%) .NET
1 1 (0.51%) .NET Framework
1 1 (0.51%) COM
Miscellaneous
1 15 (7.61%) Analytical Skills
2 13 (6.60%) Smartphone
3 11 (5.58%) iPhone
4 9 (4.57%) iPad
5 7 (3.55%) Blackberry
5 7 (3.55%) Video Conferencing
6 6 (3.05%) Driving Licence
7 5 (2.54%) PDA
8 4 (2.03%) Management Information System
8 4 (2.03%) NHS
8 4 (2.03%) Virtual Team
9 3 (1.52%) Data Centre
10 2 (1.02%) Fat Client
10 2 (1.02%) Thin Client
10 2 (1.02%) User Experience
11 1 (0.51%) CMDB
11 1 (0.51%) Computer Science
11 1 (0.51%) Raspberry Pi
11 1 (0.51%) VxBlock/Vblock
11 1 (0.51%) Wiki
Operating Systems
1 141 (71.57%) Windows
2 76 (38.58%) Windows 10
3 69 (35.03%) Windows 7
4 19 (9.64%) Windows 8
5 17 (8.63%) Apple iOS
6 14 (7.11%) Windows Server
7 12 (6.09%) Windows XP
8 11 (5.58%) Android
9 10 (5.08%) Windows Server 2008
10 9 (4.57%) Windows Server 2012
11 8 (4.06%) Windows Server 2003
12 3 (1.52%) Linux
13 2 (1.02%) Mac OS
14 1 (0.51%) Mac OS X
14 1 (0.51%) Red Hat Enterprise Linux
14 1 (0.51%) Windows Vista
Processes & Methodologies
1 34 (17.26%) ITIL
2 20 (10.15%) Migration
3 9 (4.57%) Service Management
4 8 (4.06%) Problem Management
5 7 (3.55%) Break/Fix
5 7 (3.55%) Incident Management
5 7 (3.55%) Service Delivery
5 7 (3.55%) Time Management
6 6 (3.05%) Asset Management
6 6 (3.05%) Continuous Improvement
6 6 (3.05%) ITIL V3
7 5 (2.54%) Application Packaging
7 5 (2.54%) Change Management
8 4 (2.03%) Contract Management
8 4 (2.03%) Stakeholder Management
9 3 (1.52%) Data Migration
9 3 (1.52%) Mobile Device Management
9 3 (1.52%) Service Design
9 3 (1.52%) Task Automation
10 2 (1.02%) Digital Marketing
Programming Languages
1 5 (2.54%) PowerShell
2 1 (0.51%) C++
2 1 (0.51%) JavaScript
2 1 (0.51%) SQL
2 1 (0.51%) T-SQL
Qualifications
1 26 (13.20%) Security Cleared
2 22 (11.17%) SC Cleared
3 10 (5.08%) Microsoft Certification
4 7 (3.55%) MCSE
5 6 (3.05%) MCP
6 5 (2.54%) DV Cleared
6 5 (2.54%) MCSA
7 3 (1.52%) Degree
7 3 (1.52%) MCITP
8 2 (1.02%) A+ Certification
8 2 (1.02%) MCDST
9 1 (0.51%) BC Cleared
9 1 (0.51%) CCNA
9 1 (0.51%) Cisco Certification
9 1 (0.51%) Computer Science Degree
9 1 (0.51%) DBS Check
9 1 (0.51%) ITIL Certification
9 1 (0.51%) MCTS
Quality Assurance & Compliance
1 19 (9.64%) SLA
2 3 (1.52%) QA
3 2 (1.02%) ISO/IEC 27001
System Software
1 82 (41.62%) Active Directory
2 11 (5.58%) Microsoft App-V
3 8 (4.06%) VMware Infrastructure
4 3 (1.52%) Hyper-V
4 3 (1.52%) VMware ESXi
5 2 (1.02%) BitLocker
5 2 (1.02%) iptables
5 2 (1.02%) XenDesktop
6 1 (0.51%) Terminal Services
6 1 (0.51%) Virtual Desktop
6 1 (0.51%) Virtual Machines
6 1 (0.51%) XenApp
Systems Management
1 35 (17.77%) SCCM
2 7 (3.55%) Norton AntiVirus
3 4 (2.03%) SCOM
4 2 (1.02%) AirWatch
4 2 (1.02%) DameWare
4 2 (1.02%) HP Data Protector
4 2 (1.02%) Symantec Endpoint Protection
4 2 (1.02%) Symantec Enterprise Vault
4 2 (1.02%) WSUS
5 1 (0.51%) Backup Exec
5 1 (0.51%) NetBackup
5 1 (0.51%) Systems Management Server (SMS)
Vendors
1 69 (35.03%) Microsoft
2 20 (10.15%) Citrix
3 18 (9.14%) Cisco
4 16 (8.12%) VMware
5 13 (6.60%) HP
6 11 (5.58%) Symantec
7 7 (3.55%) Apple
8 6 (3.05%) Bloomberg
8 6 (3.05%) FactSet
9 5 (2.54%) Oracle
10 4 (2.03%) Dell
10 4 (2.03%) LANDesk
10 4 (2.03%) Lotus
10 4 (2.03%) ServiceNow
11 3 (1.52%) Avaya
11 3 (1.52%) Snow
12 2 (1.02%) IBM
12 2 (1.02%) Juniper
12 2 (1.02%) NetApp
12 2 (1.02%) SAP