Period
to 22 January 2019

The median contractor rate for a Desktop Support was £175 per day in advertised job vacancies in the South East during the 6 months to 22 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > South East
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 221 227 226
Rank change year-on-year +6 -1 +5
Contract jobs requiring a Desktop Support 163 153 133
As % of all contract IT jobs advertised in the South East 1.02% 0.93% 0.88%
As % of the Job Titles category 1.08% 0.99% 0.94%
Number of daily rates quoted 103 101 64
South East median daily rate £175 £148 £150
Median daily rate % change year-on-year +18.64% -1.67% -9.09%
10th Percentile £115 £110 £108
90th Percentile £275 £238 £218
England median daily rate £173 £150 £160
% change year-on-year +15.00% -6.25% -
Number of hourly rates quoted 38 32 27
South East median hourly rate £16.05 £15.53 £15.36
Median hourly rate % change year-on-year +3.38% +1.11% +5.90%
10th Percentile £11.17 £11.96 £11.23
90th Percentile £24.25 £22.03 £20.00
England median hourly rate £17.50 £15.93 £15.25
% change year-on-year +9.86% +4.46% -3.17%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,096 15,447 14,182
% of contract IT jobs with a recognized job title 94.31% 94.21% 93.79%
Number of daily rates quoted 9,076 9,227 8,382
South East median daily rate £433 £425 £400
Median daily rate % change year-on-year +1.76% +6.25% +2.56%
10th Percentile £250 £240 £225
90th Percentile £588 £575 £556
England median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +2.41%
Number of hourly rates quoted 595 568 736
South East median hourly rate £20.25 £18.00 £17.50
Median hourly rate % change year-on-year +12.50% +2.86% -10.23%
10th Percentile £11.00 £10.74 £10.30
90th Percentile £51.00 £48.75 £47.00
England median hourly rate £18.70 £18.36 £18.39
% change year-on-year +1.84% -0.12% -0.62%

Desktop Support
Job Vacancy Trend in the South East

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Desktop Support in the South East

Desktop Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the South East.

Contractor daily rate trend for Desktop Support in the South East

Desktop Support
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Desktop Support in the South East over the 6 months to 22 January 2019.

Contractor daily rate histogram for Desktop Support in the South East

Desktop Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the South East.

Contractor hourly rate trend for Desktop Support in the South East

Desktop Support
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Desktop Support in the South East over the 6 months to 22 January 2019.

Contractor hourly rate histogram for Desktop Support in the South East

Desktop Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the South East region over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +34 64 £160 +6.67%
Surrey -18 37 £200 +18.52% 4
Hampshire -33 34 £175 +6.06% 1
Berkshire +13 33 £140 +1.82%
Buckinghamshire +21 18 £184 +8.09%
Oxfordshire +27 13 £250 +56.25%
East Sussex 0 12 £175 +45.83%
Kent +12 8 £155 -5.49% 1
West Sussex -15 5 £275 +150.00% 1
Middlesex - 2 £133 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 22 January 2019, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Desktop Support in the job title.

1 133 (81.60%) Windows
2 79 (48.47%) Active Directory
3 70 (42.94%) Windows 7
4 60 (36.81%) Microsoft
5 57 (34.97%) Microsoft Office
6 50 (30.67%) Windows 10
7 35 (21.47%) Office 365
7 35 (21.47%) ITIL
8 33 (20.25%) Finance
9 30 (18.40%) Apple
9 30 (18.40%) SCCM
10 22 (13.50%) Microsoft Certification
11 21 (12.88%) LAN
12 20 (12.27%) WAN
13 18 (11.04%) Windows XP
13 18 (11.04%) VMware
14 17 (10.43%) SLA
14 17 (10.43%) Windows Server 2008
15 16 (9.82%) Video Conferencing
15 16 (9.82%) Windows Server 2003
16 15 (9.20%) Citrix
16 15 (9.20%) MCSA
16 15 (9.20%) Service Management
16 15 (9.20%) Android
16 15 (9.20%) Windows 8
16 15 (9.20%) Problem-Solving
17 14 (8.59%) Break/Fix
17 14 (8.59%) Windows Server
18 13 (7.98%) ServiceNow
18 13 (7.98%) Time Management

Desktop Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.98%) MS Exchange
2 9 (5.52%) SharePoint
3 6 (3.68%) Skype for Business
4 5 (3.07%) Exchange Server 2010
5 4 (2.45%) Exchange Server 2007
6 2 (1.23%) Exchange Server 2013
7 1 (0.61%) Apache
7 1 (0.61%) IIS
7 1 (0.61%) Tomcat
Applications
1 57 (34.97%) Microsoft Office
2 10 (6.13%) Microsoft Excel
3 6 (3.68%) Microsoft PowerPoint
4 3 (1.84%) MS Visio
Business Applications
1 2 (1.23%) Remedy ITSM
Cloud Services
1 35 (21.47%) Office 365
2 2 (1.23%) Microsoft Azure
3 1 (0.61%) Amazon AWS
3 1 (0.61%) G Suite
Communications & Networking
1 21 (12.88%) LAN
2 20 (12.27%) WAN
3 12 (7.36%) TCP/IP
4 9 (5.52%) Internet
5 8 (4.91%) VPN
6 6 (3.68%) DNS
6 6 (3.68%) Intranet
6 6 (3.68%) IP Telephony
6 6 (3.68%) VLAN
7 5 (3.07%) Firewall
7 5 (3.07%) Remote Desktop
8 4 (2.45%) DHCP
8 4 (2.45%) Skype
8 4 (2.45%) SMTP
8 4 (2.45%) VoIP
8 4 (2.45%) Wi-Fi
9 3 (1.84%) WLAN
10 2 (1.23%) Wireless
11 1 (0.61%) BIG-IP
11 1 (0.61%) Ethernet
Database & Business Intelligence
1 1 (0.61%) MySQL
1 1 (0.61%) SQL Server
Development Applications
1 1 (0.61%) MSI
General
1 33 (20.25%) Finance
2 13 (7.98%) Telecoms
3 11 (6.75%) Marketing
4 7 (4.29%) Electronics
4 7 (4.29%) Manufacturing
5 6 (3.68%) Games
6 5 (3.07%) Banking
7 3 (1.84%) Front Office
7 3 (1.84%) Local Government
8 2 (1.23%) Advertising
9 1 (0.61%) Publishing
Libraries, Frameworks & Software Standards
1 4 (2.45%) LDAP
2 1 (0.61%) Software Packaging
Miscellaneous
1 16 (9.82%) Video Conferencing
2 11 (6.75%) iPhone
3 7 (4.29%) NHS
4 6 (3.68%) Analytical Skills
4 6 (3.68%) Mobile App
5 5 (3.07%) Blackberry
5 5 (3.07%) Data Centre
5 5 (3.07%) iPad
5 5 (3.07%) Smartphone
5 5 (3.07%) Virtual Team
6 4 (2.45%) Driving Licence
7 3 (1.84%) Fat Client
7 3 (1.84%) Self-Motivation
7 3 (1.84%) Thin Client
8 1 (0.61%) BYOD
8 1 (0.61%) CMDB
8 1 (0.61%) Fintech
8 1 (0.61%) Handset
8 1 (0.61%) Management Information System
8 1 (0.61%) User Experience
Operating Systems
1 133 (81.60%) Windows
2 70 (42.94%) Windows 7
3 50 (30.67%) Windows 10
4 18 (11.04%) Windows XP
5 17 (10.43%) Windows Server 2008
6 16 (9.82%) Windows Server 2003
7 15 (9.20%) Android
7 15 (9.20%) Windows 8
8 14 (8.59%) Windows Server
9 12 (7.36%) Apple iOS
9 12 (7.36%) Windows Server 2012
10 8 (4.91%) Mac OS X
11 3 (1.84%) Windows Vista
12 2 (1.23%) Linux
13 1 (0.61%) Mac OS
13 1 (0.61%) Unix
13 1 (0.61%) Windows NT
13 1 (0.61%) Windows Phone
Processes & Methodologies
1 35 (21.47%) ITIL
2 15 (9.20%) Problem-Solving
2 15 (9.20%) Service Management
3 14 (8.59%) Break/Fix
4 13 (7.98%) Migration
4 13 (7.98%) Time Management
5 12 (7.36%) Asset Management
6 11 (6.75%) ITSM
7 7 (4.29%) Business Intelligence
7 7 (4.29%) Digital Marketing
7 7 (4.29%) Programme Management
7 7 (4.29%) Service Delivery
8 6 (3.68%) Change Control
8 6 (3.68%) Change Management
8 6 (3.68%) ITIL V3
8 6 (3.68%) Proactive Monitoring
9 5 (3.07%) Line Management
9 5 (3.07%) Software Asset Management
10 4 (2.45%) Continuous Improvement
10 4 (2.45%) Virtual Team Management
Programming Languages
1 9 (5.52%) PowerShell
2 4 (2.45%) SQL
3 2 (1.23%) VBScript
4 1 (0.61%) C
4 1 (0.61%) VB
Qualifications
1 22 (13.50%) Microsoft Certification
2 15 (9.20%) MCSA
3 9 (5.52%) MCSE
3 9 (5.52%) Security Cleared
4 8 (4.91%) MCP
5 7 (4.29%) ITIL Foundation Certificate
5 7 (4.29%) SC Cleared
6 6 (3.68%) A+ Certification
6 6 (3.68%) MCDST
6 6 (3.68%) MOS
7 4 (2.45%) Network+ Certification
8 3 (1.84%) CCNA
8 3 (1.84%) Cisco Certification
9 2 (1.23%) DBS Check
9 2 (1.23%) RHCSA
10 1 (0.61%) Degree
10 1 (0.61%) MCITP
Quality Assurance & Compliance
1 17 (10.43%) SLA
2 1 (0.61%) QA
System Software
1 79 (48.47%) Active Directory
2 12 (7.36%) VMware Infrastructure
3 6 (3.68%) Virtual Desktop
4 5 (3.07%) Hyper-V
5 4 (2.45%) Microsoft App-V
6 2 (1.23%) BitLocker
6 2 (1.23%) VMware ESXi
7 1 (0.61%) iptables
7 1 (0.61%) VMware Server
7 1 (0.61%) XenDesktop
Systems Management
1 30 (18.40%) SCCM
2 9 (5.52%) AirWatch
3 3 (1.84%) Cisco CUCM
4 2 (1.23%) Cisco UCCX
5 1 (0.61%) Ansible
5 1 (0.61%) SCOM
5 1 (0.61%) WSUS
5 1 (0.61%) ZENworks
Vendors
1 60 (36.81%) Microsoft
2 30 (18.40%) Apple
3 18 (11.04%) VMware
4 15 (9.20%) Citrix
5 13 (7.98%) ServiceNow
6 12 (7.36%) HP
7 9 (5.52%) Avaya
8 7 (4.29%) SAP
9 6 (3.68%) Polycom
9 6 (3.68%) Wyse
10 5 (3.07%) Cisco
10 5 (3.07%) Ivanti
10 5 (3.07%) Remedy
10 5 (3.07%) Xerox
11 4 (2.45%) Canon
11 4 (2.45%) Dell
12 2 (1.23%) Bloomberg
12 2 (1.23%) NetApp
12 2 (1.23%) Samsung
13 1 (0.61%) McAfee