Period
to 18 August 2018

The median contractor rate for a Desktop Support was £165 per day in advertised job vacancies in the South East during the 6 months to 18 August 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Desktop Support
England > South East
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 146 218 197
Rank change year-on-year +72 -21 -48
Contract jobs requiring a Desktop Support 285 158 210
As % of all contract IT jobs advertised in the South East 1.70% 0.98% 1.15%
As % of the Job Titles category 1.79% 1.04% 1.21%
Number of daily rates quoted 151 89 111
South East median daily rate £165 £165 £150
Median daily rate % change year-on-year - +10.00% -25.00%
10th Percentile £114 £122 £108
90th Percentile £315 £450 £350
England median daily rate £180 £175 £175
% change year-on-year +2.86% - -
Number of hourly rates quoted 76 45 38
South East median hourly rate £16.04 £15.00 £15.89
Median hourly rate % change year-on-year +6.92% -5.62% +5.95%
10th Percentile £11.17 £12.33 £10.68
90th Percentile £22.25 £20.70 £23.85
England median hourly rate £16.95 £14.50 £15.00
% change year-on-year +16.90% -3.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,922 15,245 17,303
% of contract IT jobs with a recognized job title 94.73% 94.76% 94.82%
Number of daily rates quoted 9,445 8,754 10,484
South East median daily rate £425 £410 £400
Median daily rate % change year-on-year +3.66% +2.50% +6.67%
10th Percentile £258 £250 £243
90th Percentile £580 £556 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 679 673 755
South East median hourly rate £19.00 £18.00 £20.00
Median hourly rate % change year-on-year +5.56% -10.00% +14.29%
10th Percentile £10.96 £10.50 £10.43
90th Percentile £50.75 £47.90 £47.93
England median hourly rate £18.50 £18.50 £19.00
% change year-on-year - -2.63% +6.83%

Desktop Support
Job Vacancy Trend in the South East

Job postings that featured Desktop Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Desktop Support in the South East

Desktop Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Desktop Support in the South East.

Contractor daily rate trend for Desktop Support in the South East

Desktop Support
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Desktop Support in the South East over the 6 months to 18 August 2018.

Contractor daily rate histogram for Desktop Support in the South East

Desktop Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Desktop Support in the South East.

Contractor hourly rate trend for Desktop Support in the South East

Desktop Support
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Desktop Support in the South East over the 6 months to 18 August 2018.

Contractor hourly rate histogram for Desktop Support in the South East

Desktop Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Desktop Support within the South East region over the 6 months to 18 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +54 144 £190 +26.67% 3
Buckinghamshire +58 61 £200 +23.08%
Hampshire +1 57 £133 -8.09% 2
Berkshire -3 43 £140 - 2
Surrey -12 43 £150 -65.91% 3
Oxfordshire +19 40 £218 +17.57% 1
Kent +15 14 £190 -5.00% 1
West Sussex +4 11 £140 -6.67%
East Sussex - 11 £120 -
Middlesex - 1 £140 -
Sussex - 1 £140 -
Desktop Support
England

Desktop Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 August 2018, Desktop Support contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Desktop Support in the job title.

1 214 (75.09%) Windows
2 120 (42.11%) Active Directory
3 104 (36.49%) Microsoft
4 102 (35.79%) Windows 10
5 78 (27.37%) Microsoft Office
6 75 (26.32%) Windows 7
7 55 (19.30%) SCCM
8 54 (18.95%) Migration
9 52 (18.25%) Security Cleared
9 52 (18.25%) Office 365
10 47 (16.49%) SC Cleared
11 34 (11.93%) ITIL
12 31 (10.88%) Windows Server
13 30 (10.53%) Windows XP
14 27 (9.47%) VMware
15 25 (8.77%) Time Management
15 25 (8.77%) Finance
15 25 (8.77%) Break/Fix
16 22 (7.72%) Microsoft Certification
17 21 (7.37%) Apple
18 19 (6.67%) Citrix
18 19 (6.67%) VMware Infrastructure
19 18 (6.32%) Windows 8
19 18 (6.32%) HP
20 16 (5.61%) Skype
21 15 (5.26%) User Experience
22 14 (4.91%) Apple iOS
22 14 (4.91%) Video Conferencing
22 14 (4.91%) Telecoms
22 14 (4.91%) Service Management

Desktop Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (4.21%) MS Exchange
1 12 (4.21%) Skype for Business
2 4 (1.40%) SharePoint
3 3 (1.05%) Apache
3 3 (1.05%) IIS
4 2 (0.70%) Exchange Server 2007
4 2 (0.70%) Exchange Server 2010
5 1 (0.35%) Blackberry Enterprise Server
5 1 (0.35%) Exchange Server 2013
Applications
1 78 (27.37%) Microsoft Office
2 10 (3.51%) Microsoft Excel
3 9 (3.16%) Microsoft PowerPoint
4 8 (2.81%) MS Visio
5 2 (0.70%) Mozilla Thunderbird
Business Applications
1 3 (1.05%) Remedy ITSM
Cloud Services
1 52 (18.25%) Office 365
2 5 (1.75%) Microsoft Azure
3 4 (1.40%) Amazon AWS
4 1 (0.35%) Cloud Computing
4 1 (0.35%) G Suite
Communications & Networking
1 16 (5.61%) Skype
2 12 (4.21%) VoIP
3 10 (3.51%) DNS
3 10 (3.51%) Firewall
4 9 (3.16%) VPN
5 8 (2.81%) LAN
5 8 (2.81%) TCP/IP
5 8 (2.81%) WAN
6 6 (2.11%) DHCP
6 6 (2.11%) VLAN
7 4 (1.40%) Network Security
7 4 (1.40%) Remote Desktop
7 4 (1.40%) Wi-Fi
8 3 (1.05%) Cisco IOS
8 3 (1.05%) Internet
8 3 (1.05%) Wireless
9 2 (0.70%) Asterisk PBX
9 2 (0.70%) Intranet
9 2 (0.70%) NAS
9 2 (0.70%) SAN
Database & Business Intelligence
1 7 (2.46%) SQL Server
2 3 (1.05%) Amazon RDS
2 3 (1.05%) SQL Server 2005
Development Applications
1 1 (0.35%) Oracle Forms
General
1 25 (8.77%) Finance
2 14 (4.91%) Telecoms
3 10 (3.51%) Electronics
3 10 (3.51%) Manufacturing
3 10 (3.51%) Marketing
4 5 (1.75%) Retail
5 4 (1.40%) Back Office
5 4 (1.40%) Games
6 3 (1.05%) Advertising
6 3 (1.05%) Pharmaceutical
7 2 (0.70%) Banking
7 2 (0.70%) Publishing
8 1 (0.35%) Financial Institution
8 1 (0.35%) Legal
8 1 (0.35%) Local Government
Libraries, Frameworks & Software Standards
1 12 (4.21%) WPF
2 4 (1.40%) Web Services
3 2 (0.70%) .NET
3 2 (0.70%) Software Packaging
4 1 (0.35%) LDAP
4 1 (0.35%) OpenCL
4 1 (0.35%) Universal Windows Platform
4 1 (0.35%) WinForms
Miscellaneous
1 15 (5.26%) User Experience
2 14 (4.91%) Video Conferencing
3 13 (4.56%) Self-Motivation
4 11 (3.86%) Computer Science
4 11 (3.86%) NHS
5 10 (3.51%) iPad
5 10 (3.51%) Smartphone
6 9 (3.16%) iPhone
7 6 (2.11%) Analytical Skills
8 5 (1.75%) Blackberry
9 3 (1.05%) Management Information System
10 2 (0.70%) Fat Client
10 2 (0.70%) Life Science
10 2 (0.70%) Thin Client
11 1 (0.35%) CCTV
11 1 (0.35%) Chip and PIN
11 1 (0.35%) Data Centre
11 1 (0.35%) Driving Licence
11 1 (0.35%) EPoS
11 1 (0.35%) PDA
Operating Systems
1 214 (75.09%) Windows
2 102 (35.79%) Windows 10
3 75 (26.32%) Windows 7
4 31 (10.88%) Windows Server
5 30 (10.53%) Windows XP
6 18 (6.32%) Windows 8
7 14 (4.91%) Apple iOS
8 12 (4.21%) Windows Server 2012
9 11 (3.86%) Windows Server 2008
10 8 (2.81%) Android
11 7 (2.46%) Mac OS X
11 7 (2.46%) Windows Server 2003
12 5 (1.75%) Linux
12 5 (1.75%) Mac OS
13 2 (0.70%) CentOS
14 1 (0.35%) Windows NT
14 1 (0.35%) Windows Vista
Processes & Methodologies
1 54 (18.95%) Migration
2 34 (11.93%) ITIL
3 25 (8.77%) Break/Fix
3 25 (8.77%) Time Management
4 14 (4.91%) Service Management
5 13 (4.56%) Agile Software Development
6 11 (3.86%) Asset Management
6 11 (3.86%) OO
6 11 (3.86%) SOLID
6 11 (3.86%) Test Automation
6 11 (3.86%) UX Design
7 10 (3.51%) Business Intelligence
7 10 (3.51%) Change Management
7 10 (3.51%) Problem-Solving
8 9 (3.16%) Mathematics
8 9 (3.16%) Service Delivery
9 8 (2.81%) Digital Marketing
9 8 (2.81%) Programme Management
9 8 (2.81%) Software Engineering
10 6 (2.11%) ITIL V3
Programming Languages
1 13 (4.56%) C#
2 11 (3.86%) C++
3 7 (2.46%) PowerShell
3 7 (2.46%) SQL
4 1 (0.35%) C
4 1 (0.35%) VB
4 1 (0.35%) VBScript
4 1 (0.35%) XAML
Qualifications
1 52 (18.25%) Security Cleared
2 47 (16.49%) SC Cleared
3 22 (7.72%) Microsoft Certification
4 9 (3.16%) MCSE
5 8 (2.81%) MCSA
6 6 (2.11%) DV Cleared
6 6 (2.11%) MCDST
7 5 (1.75%) DBS Check
8 3 (1.05%) A+ Certification
8 3 (1.05%) MCITP
8 3 (1.05%) MCP
9 2 (0.70%) Degree
9 2 (0.70%) ITIL Foundation Certificate
10 1 (0.35%) Numerate Degree
10 1 (0.35%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 13 (4.56%) SLA
2 5 (1.75%) QA
3 3 (1.05%) GDPR
System Software
1 120 (42.11%) Active Directory
2 19 (6.67%) VMware Infrastructure
3 13 (4.56%) Virtual Desktop
4 9 (3.16%) Hyper-V
5 7 (2.46%) Microsoft App-V
5 7 (2.46%) XenApp
5 7 (2.46%) XenDesktop
6 5 (1.75%) BitLocker
7 3 (1.05%) Virtual Machines
8 2 (0.70%) Samba
8 2 (0.70%) VMware ESXi
9 1 (0.35%) Citrix Presentation Server
9 1 (0.35%) VirtualBox
9 1 (0.35%) VMware Server
9 1 (0.35%) XenServer
Systems Management
1 55 (19.30%) SCCM
2 6 (2.11%) WSUS
3 4 (1.40%) Norton AntiVirus
4 3 (1.05%) Microsoft Intune
5 2 (0.70%) AirWatch
5 2 (0.70%) Backup Exec
5 2 (0.70%) Cisco CUCM
5 2 (0.70%) McAfee ePO
6 1 (0.35%) NetBackup
6 1 (0.35%) OpenView Configuration Management
6 1 (0.35%) SCOM
6 1 (0.35%) Systems Management Server (SMS)
6 1 (0.35%) WMI
Vendors
1 104 (36.49%) Microsoft
2 27 (9.47%) VMware
3 21 (7.37%) Apple
4 19 (6.67%) Citrix
5 18 (6.32%) HP
6 8 (2.81%) Cisco
6 8 (2.81%) McAfee
6 8 (2.81%) SAP
7 5 (1.75%) Ivanti
7 5 (1.75%) Remedy
7 5 (1.75%) ServiceNow
7 5 (1.75%) Wyse
8 4 (1.40%) Symantec
9 3 (1.05%) BMC
9 3 (1.05%) BT
9 3 (1.05%) Dell
9 3 (1.05%) Oracle
9 3 (1.05%) Sage
9 3 (1.05%) Xerox
10 2 (0.70%) Tableau