Period
to 3 August 2020

The median contractor rate for a Support Analyst was £200 per day in advertised job vacancies in the South East during the 6 months to 3 August 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > South East
6 months to
3 Aug 2020
Same period 2019 Same period 2018
Rank 112 201 215
Rank change year-on-year +89 +14 -32
Contract jobs requiring a Support Analyst 78 165 188
As % of all contract jobs advertised in the South East 1.54% 1.11% 1.10%
As % of the Job Titles category 1.65% 1.17% 1.16%
Number of daily rates quoted 47 93 105
Median daily rate £200 £206 £185
Median daily rate % change year-on-year -2.91% +11.35% -17.78%
10th Percentile £135 £125 £110
90th Percentile £534 £375 £450
England median daily rate £210 £204 £220
% change year-on-year +3.07% -7.39% -20.00%
Number of hourly rates quoted 15 17 28
Median hourly rate £16.00 £15.00 £14.25
Median hourly rate % change year-on-year +6.67% +5.26% -9.52%
10th Percentile £11.25 £10.90 £10.00
90th Percentile £26.69 £62.25 £19.77
England median hourly rate £15.45 £15.00 £15.50
% change year-on-year +3.00% -3.19% +6.86%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 4,717 14,078 16,169
% of contract IT jobs with a recognized job title 93.09% 94.53% 94.78%
Number of daily rates quoted 2,713 8,332 9,542
Median daily rate £450 £440 £425
Median daily rate % change year-on-year +2.27% +3.53% +3.66%
10th Percentile £204 £250 £263
90th Percentile £615 £600 £585
England median daily rate £475 £475 £450
% change year-on-year - +5.56% +1.12%
Number of hourly rates quoted 315 622 681
Median hourly rate £25.91 £22.93 £19.00
Median hourly rate % change year-on-year +13.00% +20.68% +7.47%
10th Percentile £12.54 £11.69 £11.00
90th Percentile £53.25 £57.50 £50.75
Median hourly rate £26.50 £20.00 £18.70
% change year-on-year +32.50% +6.95% +3.31%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing Support Analyst in the South East.

Daily rate trend for Support Analyst in the South East

Support Analyst
Daily Rate Histogram in the South East

Daily rate distribution for jobs citing Support Analyst in the South East over the 6 months to 3 August 2020.

Daily rate histogram for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing Support Analyst in the South East.

Hourly rate trend for Support Analyst in the South East

Support Analyst
Hourly Rate Histogram in the South East

Hourly rate distribution of jobs citing Support Analyst in the South East over the 6 months to 3 August 2020.

Hourly rate histogram for Support Analyst in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 3 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +66 31 £200 +23.08% 6
Surrey +65 20 £198 -17.71% 1
Berkshire +64 16 £175 -12.50%
Hampshire +61 14 £265 -5.36% 2
Buckinghamshire +32 12 £400 +94.17% 3
West Sussex +41 10 £535 +181.58%
Oxfordshire +23 3 £300 +90.48% 3
East Sussex +28 2 £134 -56.50% 1
Kent +26 2 £166 -5.00% 5
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 3 August 2020, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Support Analyst in the job title.

1 36 (46.15%) Windows
2 29 (37.18%) Microsoft Office
3 27 (34.62%) Microsoft
4 23 (29.49%) Windows 10
5 18 (23.08%) SLA
6 17 (21.79%) Active Directory
7 15 (19.23%) ITIL
8 13 (16.67%) Security Cleared
8 13 (16.67%) Office 365
9 12 (15.38%) C#
10 11 (14.10%) SQL
11 10 (12.82%) Public Sector
11 10 (12.82%) SC Cleared
12 9 (11.54%) Windows 7
12 9 (11.54%) JIRA
12 9 (11.54%) Windows Server
12 9 (11.54%) Agile Software Development
12 9 (11.54%) Service Delivery
12 9 (11.54%) Oracle
13 8 (10.26%) Oracle EBS
13 8 (10.26%) VMware
13 8 (10.26%) Problem-Solving
13 8 (10.26%) Degree
13 8 (10.26%) Windows Server 2008
14 7 (8.97%) VMware Infrastructure
14 7 (8.97%) Windows Server 2016
14 7 (8.97%) Manufacturing
14 7 (8.97%) Migration
15 6 (7.69%) Incident Management
15 6 (7.69%) Root Cause Analysis

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (3.85%) IIS
2 2 (2.56%) MS Exchange
3 1 (1.28%) Exchange Server 2013
3 1 (1.28%) SharePoint
3 1 (1.28%) SharePoint 2013
Applications
1 29 (37.18%) Microsoft Office
2 3 (3.85%) Microsoft Excel
3 2 (2.56%) Windchill
4 1 (1.28%) Microsoft PowerPoint
4 1 (1.28%) MS Visio
Business Applications
1 8 (10.26%) Oracle EBS
2 4 (5.13%) Oracle ASCP
2 4 (5.13%) Oracle Assets
2 4 (5.13%) Oracle iProcurement
2 4 (5.13%) Oracle Manufacturing
2 4 (5.13%) Oracle Payables
2 4 (5.13%) Oracle Receivables
3 2 (2.56%) Oracle Cash Management
3 2 (2.56%) Oracle General Ledger
4 1 (1.28%) SmartPlant
Cloud Services
1 13 (16.67%) Office 365
2 2 (2.56%) Azure
3 1 (1.28%) Adobe Analytics
3 1 (1.28%) Azure Active Directory
3 1 (1.28%) Dynamics 365
3 1 (1.28%) G Suite
Communications & Networking
1 4 (5.13%) TCP/IP
2 3 (3.85%) Firewall
2 3 (3.85%) VPN
3 1 (1.28%) Broadband
3 1 (1.28%) DHCP
3 1 (1.28%) DNS
3 1 (1.28%) DSL
3 1 (1.28%) Internet
3 1 (1.28%) Intranet
3 1 (1.28%) LAN
3 1 (1.28%) NAS
3 1 (1.28%) SAN
3 1 (1.28%) Skype
3 1 (1.28%) VLAN
3 1 (1.28%) WAN
3 1 (1.28%) Wireless
Database & Business Intelligence
1 3 (3.85%) SQL Server
2 1 (1.28%) Oracle Reports
2 1 (1.28%) RDBMS
2 1 (1.28%) Relational Database
Development Applications
1 9 (11.54%) JIRA
General
1 10 (12.82%) Public Sector
2 7 (8.97%) Manufacturing
3 5 (6.41%) Back Office
4 4 (5.13%) Marketing
5 3 (3.85%) Billing
5 3 (3.85%) German Language
5 3 (3.85%) Italian Language
6 2 (2.56%) Finance
7 1 (1.28%) Legal
7 1 (1.28%) Local Government
7 1 (1.28%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (3.85%) .NET
2 1 (1.28%) ASP.NET
2 1 (1.28%) HTML
2 1 (1.28%) JSON
2 1 (1.28%) Middleware
2 1 (1.28%) XML
Miscellaneous
1 4 (5.13%) Analytical Skills
1 4 (5.13%) Management Information System
1 4 (5.13%) NHS
1 4 (5.13%) Video Conferencing
2 2 (2.56%) Life Science
2 2 (2.56%) Self-Motivation
3 1 (1.28%) EMC VNX
3 1 (1.28%) EPoS
3 1 (1.28%) SWIFT
3 1 (1.28%) Virtual Team
Operating Systems
1 36 (46.15%) Windows
2 23 (29.49%) Windows 10
3 9 (11.54%) Windows 7
3 9 (11.54%) Windows Server
4 8 (10.26%) Windows Server 2008
5 7 (8.97%) Windows Server 2016
6 6 (7.69%) Windows Server 2012
7 4 (5.13%) Windows Server 2003
8 2 (2.56%) Linux
8 2 (2.56%) Unix
8 2 (2.56%) Windows 8
8 2 (2.56%) Windows Vista
9 1 (1.28%) CentOS
9 1 (1.28%) Windows Server 2019
Processes & Methodologies
1 15 (19.23%) ITIL
2 9 (11.54%) Agile Software Development
2 9 (11.54%) Service Delivery
3 8 (10.26%) Problem-Solving
4 7 (8.97%) Migration
5 6 (7.69%) Incident Management
5 6 (7.69%) Root Cause Analysis
6 5 (6.41%) Change Management
6 5 (6.41%) Process Improvement
6 5 (6.41%) Service Management
7 4 (5.13%) Proactive Monitoring
7 4 (5.13%) Problem Management
8 3 (3.85%) Configuration Management
8 3 (3.85%) E-Commerce
9 2 (2.56%) Collaborative Working
9 2 (2.56%) Creative Problem-Solving
9 2 (2.56%) CRM
9 2 (2.56%) Digital Marketing
9 2 (2.56%) PLM
9 2 (2.56%) Strategic Thinking
Programming Languages
1 12 (15.38%) C#
2 11 (14.10%) SQL
3 5 (6.41%) PowerShell
4 4 (5.13%) JavaScript
5 1 (1.28%) Shell Script
Qualifications
1 13 (16.67%) Security Cleared
2 10 (12.82%) SC Cleared
3 8 (10.26%) Degree
4 5 (6.41%) MCSA
4 5 (6.41%) Microsoft Certification
5 4 (5.13%) DV Cleared
6 3 (3.85%) VMware Certified Professional (VCP)
7 2 (2.56%) ITIL Foundation Certificate
8 1 (1.28%) CCNA
8 1 (1.28%) Cisco Certification
8 1 (1.28%) ITIL Certification
8 1 (1.28%) MCP
Quality Assurance & Compliance
1 18 (23.08%) SLA
2 2 (2.56%) Disclosure Scotland
3 1 (1.28%) PCI DSS
System Software
1 17 (21.79%) Active Directory
2 7 (8.97%) VMware Infrastructure
3 4 (5.13%) Hyper-V
4 3 (3.85%) UAG
5 1 (1.28%) Citrix Hypervisor
5 1 (1.28%) Terminal Server
5 1 (1.28%) Terminal Services
Systems Management
1 3 (3.85%) SCCM
2 2 (2.56%) SCOM
3 1 (1.28%) HP Data Protector
3 1 (1.28%) Microsoft Intune
3 1 (1.28%) MIMEsweeper
3 1 (1.28%) Single Sign-On
3 1 (1.28%) SmoothWall
3 1 (1.28%) vMotion
3 1 (1.28%) WSUS
Vendors
1 27 (34.62%) Microsoft
2 9 (11.54%) Oracle
3 8 (10.26%) VMware
4 4 (5.13%) Citrix
5 3 (3.85%) Computacenter
5 3 (3.85%) Remedy
6 2 (2.56%) Adobe
6 2 (2.56%) ServiceNow
7 1 (1.28%) Apple
7 1 (1.28%) CheckPoint
7 1 (1.28%) Cisco
7 1 (1.28%) Dell
7 1 (1.28%) EMC
7 1 (1.28%) Forcepoint
7 1 (1.28%) HP
7 1 (1.28%) Intel
7 1 (1.28%) McAfee
7 1 (1.28%) SAP
7 1 (1.28%) Veeam