Period
to 19 September 2018

The median contractor rate for a Support Analyst was £175 per day in advertised job vacancies in the South East during the 6 months to 19 September 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > South East
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 202 174 149
Rank change year-on-year -28 -25 -20
Contract jobs requiring a Support Analyst 196 223 282
As % of all contract IT jobs advertised in the South East 1.18% 1.36% 1.62%
As % of the Job Titles category 1.25% 1.43% 1.71%
Number of daily rates quoted 99 135 167
South East median daily rate £175 £225 £200
Median daily rate % change year-on-year -22.22% +12.50% -13.04%
10th Percentile £111 £111 £113
90th Percentile £450 £427 £425
England median daily rate £213 £280 £238
% change year-on-year -24.11% +17.89% -10.38%
Number of hourly rates quoted 36 32 44
South East median hourly rate £15.00 £15.00 £14.00
Median hourly rate % change year-on-year - +7.14% -
10th Percentile £10.00 £10.63 £10.50
90th Percentile £26.13 £24.73 £20.93
England median hourly rate £16.00 £15.05 £15.00
% change year-on-year +6.31% +0.33% -

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,718 15,555 16,452
% of contract IT jobs with a recognized job title 94.75% 94.73% 94.60%
Number of daily rates quoted 9,414 9,153 9,928
South East median daily rate £425 £410 £400
Median daily rate % change year-on-year +3.66% +2.50% +6.67%
10th Percentile £261 £241 £235
90th Percentile £575 £556 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +6.25%
Number of hourly rates quoted 688 634 742
South East median hourly rate £19.19 £18.00 £20.00
Median hourly rate % change year-on-year +6.63% -10.00% +14.29%
10th Percentile £10.75 £10.50 £10.39
90th Percentile £51.00 £48.75 £48.75
England median hourly rate £18.50 £18.70 £19.00
% change year-on-year -1.07% -1.58% +5.67%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the South East.

Contractor daily rate trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Support Analyst in the South East over the 6 months to 19 September 2018.

Contractor daily rate histogram for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the South East.

Contractor hourly rate trend for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Support Analyst in the South East over the 6 months to 19 September 2018.

Contractor hourly rate histogram for Support Analyst in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +12 102 £165 -26.67% 26
Hampshire -13 50 £200 -21.57% 15
Buckinghamshire +30 47 £225 +7.14% 5
Berkshire -9 30 £150 -45.45% 13
Surrey -50 27 £238 +3.83% 10
Oxfordshire -3 25 £150 -18.92% 8
East Sussex +2 6 - - 2
Kent +12 5 £120 -49.26% 4
West Sussex -17 4 £400 +196.30% 5
Middlesex +6 1 £425 +37.54%
Sussex +5 1 £140 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 19 September 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Support Analyst in the job title.

1 93 (47.45%) Windows
2 82 (41.84%) Active Directory
3 68 (34.69%) Microsoft
4 49 (25.00%) Microsoft Office
5 33 (16.84%) Windows 7
6 29 (14.80%) ITIL
7 28 (14.29%) Windows 10
7 28 (14.29%) Office 365
8 27 (13.78%) SQL
9 26 (13.27%) Finance
10 25 (12.76%) Windows Server
11 17 (8.67%) VMware
11 17 (8.67%) Problem Management
11 17 (8.67%) SCCM
11 17 (8.67%) MS Exchange
12 16 (8.16%) Analytical Skills
12 16 (8.16%) Security Cleared
12 16 (8.16%) SharePoint
12 16 (8.16%) Java
12 16 (8.16%) Service Management
12 16 (8.16%) Citrix
13 15 (7.65%) HP
13 15 (7.65%) SC Cleared
14 14 (7.14%) Problem-Solving
14 14 (7.14%) Microsoft Azure
14 14 (7.14%) Unix
14 14 (7.14%) Oracle
14 14 (7.14%) Workflow
15 12 (6.12%) Change Management
15 12 (6.12%) VMware Infrastructure

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (8.67%) MS Exchange
2 16 (8.16%) SharePoint
3 9 (4.59%) SharePoint 2010
4 7 (3.57%) WebSphere
5 5 (2.55%) IIS
6 4 (2.04%) Exchange Server 2010
7 3 (1.53%) Exchange Server 2007
8 2 (1.02%) BizTalk Server
8 2 (1.02%) IBM Notes
8 2 (1.02%) JBoss
8 2 (1.02%) Oracle SOA Suite
8 2 (1.02%) SharePoint 2013
8 2 (1.02%) SharePoint Server
8 2 (1.02%) Tomcat
8 2 (1.02%) WildFly
9 1 (0.51%) SAP EP
9 1 (0.51%) Skype for Business
9 1 (0.51%) WebLogic
Applications
1 49 (25.00%) Microsoft Office
2 9 (4.59%) Microsoft Excel
3 7 (3.57%) InfoPath
4 2 (1.02%) Microsoft PowerPoint
4 2 (1.02%) MS Visio
Business Applications
1 7 (3.57%) Temenos T24
2 2 (1.02%) Sonata
3 1 (0.51%) Dynamics CRM
3 1 (0.51%) Movex
3 1 (0.51%) SAP MDM
Cloud Services
1 28 (14.29%) Office 365
2 14 (7.14%) Microsoft Azure
3 10 (5.10%) Azure Active Directory
4 2 (1.02%) Amazon AWS
5 1 (0.51%) Cloud Computing
5 1 (0.51%) G Suite
5 1 (0.51%) SuccessFactors
Communications & Networking
1 9 (4.59%) VoIP
2 7 (3.57%) DHCP
2 7 (3.57%) DNS
3 6 (3.06%) Firewall
4 4 (2.04%) Internet
4 4 (2.04%) LAN
4 4 (2.04%) WAN
5 3 (1.53%) TCP/IP
6 2 (1.02%) Extranet
6 2 (1.02%) Intranet
6 2 (1.02%) Remote Desktop
6 2 (1.02%) Skype
6 2 (1.02%) SMS
6 2 (1.02%) SSH
6 2 (1.02%) VPN
7 1 (0.51%) Cisco IPT
7 1 (0.51%) IP Telephony
7 1 (0.51%) Junos
7 1 (0.51%) Wireless
7 1 (0.51%) Wireless Security
Database & Business Intelligence
1 7 (3.57%) Power BI
1 7 (3.57%) Spotfire
2 6 (3.06%) BusinessObjects
2 6 (3.06%) Data Warehouse
2 6 (3.06%) DB2
3 5 (2.55%) SQL Server
4 4 (2.04%) Oracle Database
5 2 (1.02%) BusinessObjects Business Intelligence
5 2 (1.02%) BusinessObjects Web Intelligence
5 2 (1.02%) Crystal Reports
5 2 (1.02%) MongoDB
5 2 (1.02%) SAP BW
6 1 (0.51%) Big Data
6 1 (0.51%) Hadoop
6 1 (0.51%) Oracle Reports
6 1 (0.51%) PowerCenter
6 1 (0.51%) SAP HANA
6 1 (0.51%) SQL Server 2014
Development Applications
1 1 (0.51%) AdminStudio
1 1 (0.51%) InstallShield
1 1 (0.51%) JIRA
1 1 (0.51%) MSI
1 1 (0.51%) Oracle Forms
General
1 26 (13.27%) Finance
2 9 (4.59%) Banking
3 7 (3.57%) Law
3 7 (3.57%) Manufacturing
4 4 (2.04%) Retail
4 4 (2.04%) Telecoms
5 3 (1.53%) Back Office
5 3 (1.53%) Marketing
6 2 (1.02%) Advertising
6 2 (1.02%) Automotive
6 2 (1.02%) Pharmaceutical
6 2 (1.02%) Retail Banking
7 1 (0.51%) Electronics
7 1 (0.51%) Legal
7 1 (0.51%) Local Government
7 1 (0.51%) Online Betting
7 1 (0.51%) Publishing
7 1 (0.51%) Spanish Language
Libraries, Frameworks & Software Standards
1 8 (4.08%) LDAP
2 7 (3.57%) CSS
2 7 (3.57%) jQuery
2 7 (3.57%) Web Services
3 4 (2.04%) .NET
4 3 (1.53%) AngularJS
4 3 (1.53%) Node.js
5 2 (1.02%) Drools
5 2 (1.02%) Middleware
5 2 (1.02%) Windows SharePoint Services
6 1 (0.51%) COM
6 1 (0.51%) HTML
6 1 (0.51%) IDoc
6 1 (0.51%) J2EE
6 1 (0.51%) SAP Business Workflow
6 1 (0.51%) Software Packaging
6 1 (0.51%) WebSphere MQ
6 1 (0.51%) XML
6 1 (0.51%) XSLT
Miscellaneous
1 16 (8.16%) Analytical Skills
2 5 (2.55%) Life Science
3 4 (2.04%) Client/Server
3 4 (2.04%) CMDB
3 4 (2.04%) Driving Licence
3 4 (2.04%) Video Conferencing
4 3 (1.53%) IBM Mainframe
4 3 (1.53%) Mainframe
5 2 (1.02%) Computer Science
5 2 (1.02%) Greenfield Project
5 2 (1.02%) iPhone
5 2 (1.02%) Mobile Banking
5 2 (1.02%) Online Banking
6 1 (0.51%) Data Centre
6 1 (0.51%) EPoS
6 1 (0.51%) iPad
6 1 (0.51%) iSeries
6 1 (0.51%) Management Information System
6 1 (0.51%) SWIFT
6 1 (0.51%) Taxonomies
Operating Systems
1 93 (47.45%) Windows
2 33 (16.84%) Windows 7
3 28 (14.29%) Windows 10
4 25 (12.76%) Windows Server
5 14 (7.14%) Unix
6 12 (6.12%) Windows Server 2012
7 11 (5.61%) Linux
8 9 (4.59%) Windows Server 2008
9 5 (2.55%) Android
9 5 (2.55%) Windows 8
10 4 (2.04%) Apple iOS
10 4 (2.04%) Windows Server 2003
11 3 (1.53%) Windows XP
12 2 (1.02%) Red Hat Enterprise Linux
13 1 (0.51%) Mac OS
13 1 (0.51%) Mac OS X
13 1 (0.51%) Windows 2000 Server
Processes & Methodologies
1 29 (14.80%) ITIL
2 17 (8.67%) Problem Management
3 16 (8.16%) Service Management
4 14 (7.14%) Problem-Solving
4 14 (7.14%) Workflow
5 12 (6.12%) Change Management
6 10 (5.10%) ITSM
6 10 (5.10%) Migration
7 9 (4.59%) Root Cause Analysis
8 8 (4.08%) DevOps
8 8 (4.08%) Incident Management
9 7 (3.57%) Agile Software Development
9 7 (3.57%) Analytics
9 7 (3.57%) Business Intelligence
9 7 (3.57%) Configuration Management
9 7 (3.57%) E-Commerce
9 7 (3.57%) Mentoring
9 7 (3.57%) Project Management
9 7 (3.57%) Software License Management
10 6 (3.06%) Software Deployment
Programming Languages
1 27 (13.78%) SQL
2 16 (8.16%) Java
3 10 (5.10%) C#
4 8 (4.08%) PowerShell
5 7 (3.57%) PL/SQL
6 3 (1.53%) C++
6 3 (1.53%) VC++
7 2 (1.02%) ABAP
7 2 (1.02%) Bash Shell
7 2 (1.02%) C
7 2 (1.02%) Python
Qualifications
1 16 (8.16%) Security Cleared
2 15 (7.65%) SC Cleared
3 5 (2.55%) Degree
3 5 (2.55%) DV Cleared
4 4 (2.04%) ITIL Foundation Certificate
5 3 (1.53%) ITIL Certification
6 2 (1.02%) MCSE
6 2 (1.02%) Microsoft Certification
7 1 (0.51%) ACCA
7 1 (0.51%) CIMA
7 1 (0.51%) Computer Science Degree
7 1 (0.51%) MCSA
7 1 (0.51%) VERITAS Certified Professional (VCP)
7 1 (0.51%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 8 (4.08%) SLA
2 4 (2.04%) PMO
3 1 (0.51%) GDPR
System Software
1 82 (41.84%) Active Directory
2 12 (6.12%) VMware Infrastructure
3 3 (1.53%) VMware ESXi
4 2 (1.02%) Microsoft App-V
4 2 (1.02%) Virtual Desktop
4 2 (1.02%) Virtual Servers
4 2 (1.02%) vSphere
5 1 (0.51%) Docker
5 1 (0.51%) Hyper-V
Systems Management
1 17 (8.67%) SCCM
2 11 (5.61%) SCOM
3 8 (4.08%) WSUS
4 7 (3.57%) Systems Management Server (SMS)
5 6 (3.06%) Single Sign-On
6 4 (2.04%) Microsoft Intune
7 3 (1.53%) NetBackup
8 2 (1.02%) Ansible
8 2 (1.02%) Nagios
8 2 (1.02%) OVSD
9 1 (0.51%) AirWatch
9 1 (0.51%) Backup Exec
9 1 (0.51%) Norton AntiVirus
Vendors
1 68 (34.69%) Microsoft
2 17 (8.67%) VMware
3 16 (8.16%) Citrix
4 15 (7.65%) HP
5 14 (7.14%) Oracle
6 10 (5.10%) SAP
7 9 (4.59%) Remedy
7 9 (4.59%) Splunk
8 8 (4.08%) Sony
9 7 (3.57%) Adobe
9 7 (3.57%) ServiceNow
10 5 (2.55%) Cisco
11 4 (2.04%) Apple
11 4 (2.04%) Dell
11 4 (2.04%) IBM
12 3 (1.53%) Google
12 3 (1.53%) McAfee
12 3 (1.53%) Symantec
12 3 (1.53%) Veritas
13 2 (1.02%) Ivanti