Period
to 13 November 2018

The median contractor rate for a Support Analyst was £165 per day in advertised job vacancies in the South East during the 6 months to 13 November 2018.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > South East
6 months to
13 Nov 2018
Same period 2017 Same period 2016
Rank 191 163 160
Rank change year-on-year -28 -3 -29
Contract jobs requiring a Support Analyst 212 238 244
As % of all contract IT jobs advertised in the South East 1.27% 1.42% 1.47%
As % of the Job Titles category 1.35% 1.50% 1.56%
Number of daily rates quoted 111 145 130
South East median daily rate £165 £200 £219
Median daily rate % change year-on-year -17.50% -8.57% -10.71%
10th Percentile £111 £110 £113
90th Percentile £388 £419 £369
England median daily rate £235 £263 £225
% change year-on-year -10.48% +16.67% -18.18%
Number of hourly rates quoted 31 37 36
South East median hourly rate £16.00 £13.50 £14.75
Median hourly rate % change year-on-year +18.52% -8.47% -1.67%
10th Percentile £11.25 £10.20 £10.50
90th Percentile £27.25 £23.35 £20.88
England median hourly rate £16.50 £15.30 £15.00
% change year-on-year +7.84% +2.00% -3.23%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,703 15,838 15,632
% of contract IT jobs with a recognized job title 94.39% 94.62% 94.13%
Number of daily rates quoted 9,481 9,386 9,293
South East median daily rate £425 £415 £400
Median daily rate % change year-on-year +2.41% +3.75% +3.23%
10th Percentile £255 £238 £228
90th Percentile £585 £575 £550
England median daily rate £450 £450 £425
% change year-on-year - +5.88% +3.03%
Number of hourly rates quoted 608 647 781
South East median hourly rate £20.50 £18.00 £19.00
Median hourly rate % change year-on-year +13.89% -5.26% +7.74%
10th Percentile £11.00 £10.75 £10.25
90th Percentile £51.00 £48.75 £48.75
England median hourly rate £18.50 £18.70 £18.00
% change year-on-year -1.06% +3.88% +0.11%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the South East.

Contractor daily rate trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Support Analyst in the South East over the 6 months to 13 November 2018.

Contractor daily rate histogram for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the South East.

Contractor hourly rate trend for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Support Analyst in the South East over the 6 months to 13 November 2018.

Contractor hourly rate histogram for Support Analyst in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 13 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +12 100 £185 -11.90% 25
Hampshire -33 47 £168 -31.78% 13
Buckinghamshire +41 41 £230 +70.37% 9
Surrey -22 38 £213 +11.84% 11
Berkshire -17 31 £150 -40.00% 9
Oxfordshire +18 28 £164 -29.19% 7
West Sussex -26 12 £140 +16.67% 6
Kent +4 7 £125 -47.15% 5
Middlesex +9 4 £285 -7.77% 1
East Sussex -4 4 £250 +11.11% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 13 November 2018, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Support Analyst in the job title.

1 118 (55.66%) Windows
2 99 (46.70%) Active Directory
3 81 (38.21%) Microsoft
4 65 (30.66%) Microsoft Office
5 40 (18.87%) Office 365
6 39 (18.40%) Windows 7
6 39 (18.40%) MS Exchange
7 37 (17.45%) Windows 10
8 33 (15.57%) Windows Server
9 30 (14.15%) ITIL
10 29 (13.68%) Finance
11 28 (13.21%) VMware
12 26 (12.26%) SQL
13 24 (11.32%) Citrix
14 21 (9.91%) Service Management
14 21 (9.91%) Change Management
14 21 (9.91%) SharePoint
15 20 (9.43%) SCCM
16 18 (8.49%) SLA
16 18 (8.49%) Windows Server 2008
17 17 (8.02%) Microsoft Azure
17 17 (8.02%) Cisco
18 16 (7.55%) PowerShell
18 16 (7.55%) Security Cleared
18 16 (7.55%) VMware Infrastructure
18 16 (7.55%) Problem-Solving
19 15 (7.08%) Analytical Skills
19 15 (7.08%) ITSM
19 15 (7.08%) Java
20 14 (6.60%) Microsoft Excel

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (18.40%) MS Exchange
2 21 (9.91%) SharePoint
3 13 (6.13%) IIS
4 10 (4.72%) SharePoint 2010
5 9 (4.25%) Exchange Server 2010
6 8 (3.77%) WebSphere
7 5 (2.36%) Exchange Server 2013
8 4 (1.89%) Exchange Server 2007
9 3 (1.42%) BizTalk Server
9 3 (1.42%) IBM Notes
9 3 (1.42%) SharePoint 2013
10 2 (0.94%) Exchange Server 2003
10 2 (0.94%) JBoss
10 2 (0.94%) SharePoint Server
10 2 (0.94%) Tomcat
10 2 (0.94%) WildFly
11 1 (0.47%) Oracle SOA Suite
11 1 (0.47%) Skype for Business
11 1 (0.47%) WebLogic
Applications
1 65 (30.66%) Microsoft Office
2 14 (6.60%) Microsoft Excel
3 8 (3.77%) InfoPath
4 5 (2.36%) Microsoft PowerPoint
5 3 (1.42%) MS Visio
6 1 (0.47%) Microsoft Project
Business Applications
1 7 (3.30%) Temenos T24
2 1 (0.47%) Dynamics AX
2 1 (0.47%) Dynamics CRM
2 1 (0.47%) Movex
2 1 (0.47%) Oracle 11i
2 1 (0.47%) Oracle Assets
2 1 (0.47%) Oracle EBS
2 1 (0.47%) Oracle EBS R12
2 1 (0.47%) Oracle Financials
2 1 (0.47%) Oracle General Ledger
2 1 (0.47%) Oracle Internet Expenses
2 1 (0.47%) Oracle iProcurement
2 1 (0.47%) Oracle Payables
2 1 (0.47%) Oracle Receivables
2 1 (0.47%) Remedy ITSM
2 1 (0.47%) SAP MDM
Cloud Services
1 40 (18.87%) Office 365
2 17 (8.02%) Microsoft Azure
3 10 (4.72%) Azure Active Directory
4 4 (1.89%) Akamai
5 3 (1.42%) Mimecast
6 2 (0.94%) Amazon AWS
7 1 (0.47%) Cloud Computing
7 1 (0.47%) G Suite
7 1 (0.47%) SuccessFactors
Communications & Networking
1 11 (5.19%) VoIP
2 10 (4.72%) DNS
3 9 (4.25%) DHCP
3 9 (4.25%) LAN
3 9 (4.25%) WAN
4 6 (2.83%) Firewall
4 6 (2.83%) TCP/IP
5 5 (2.36%) VPN
6 4 (1.89%) Internet
7 3 (1.42%) Intranet
8 2 (0.94%) IP Telephony
8 2 (0.94%) Junos
8 2 (0.94%) SMS
8 2 (0.94%) SSH
8 2 (0.94%) WLAN
9 1 (0.47%) FTP
9 1 (0.47%) IPv4
9 1 (0.47%) IPv6
9 1 (0.47%) SSL
9 1 (0.47%) Unified Communications
Database & Business Intelligence
1 10 (4.72%) SQL Server
2 7 (3.30%) Power BI
2 7 (3.30%) Spotfire
3 6 (2.83%) DB2
4 4 (1.89%) BusinessObjects
4 4 (1.89%) SQL Server 2008
5 3 (1.42%) Oracle Database
5 3 (1.42%) SQL Server Integration Services
6 2 (0.94%) MongoDB
6 2 (0.94%) SQL Server 2014
6 2 (0.94%) SQL Server 2016
6 2 (0.94%) SQL Server Reporting Services
7 1 (0.47%) Crystal Reports
7 1 (0.47%) Oracle Database 10g
7 1 (0.47%) Oracle Database 11g
7 1 (0.47%) Oracle Database 12c
7 1 (0.47%) Oracle Reports
7 1 (0.47%) SQL Server 2012
Development Applications
1 1 (0.47%) AdminStudio
1 1 (0.47%) InstallShield
1 1 (0.47%) MSI
1 1 (0.47%) Oracle Forms
General
1 29 (13.68%) Finance
2 7 (3.30%) Law
3 6 (2.83%) Manufacturing
4 4 (1.89%) Telecoms
5 3 (1.42%) Automotive
5 3 (1.42%) Back Office
5 3 (1.42%) Banking
6 2 (0.94%) Local Government
6 2 (0.94%) Retail
7 1 (0.47%) Advertising
7 1 (0.47%) Electronics
7 1 (0.47%) Legal
7 1 (0.47%) Marketing
7 1 (0.47%) Online Betting
7 1 (0.47%) Pharmaceutical
7 1 (0.47%) Publishing
Libraries, Frameworks & Software Standards
1 8 (3.77%) .NET
1 8 (3.77%) CSS
1 8 (3.77%) LDAP
1 8 (3.77%) Web Services
2 7 (3.30%) jQuery
3 3 (1.42%) XML
4 2 (0.94%) Drools
4 2 (0.94%) HTML
4 2 (0.94%) Middleware
4 2 (0.94%) Windows SharePoint Services
5 1 (0.47%) .NET Framework
5 1 (0.47%) COM
5 1 (0.47%) IDoc
5 1 (0.47%) SAP Business Workflow
5 1 (0.47%) WebSphere MQ
5 1 (0.47%) XSLT
Miscellaneous
1 15 (7.08%) Analytical Skills
2 8 (3.77%) Blackberry
2 8 (3.77%) Driving Licence
3 7 (3.30%) Video Conferencing
4 5 (2.36%) Client/Server
4 5 (2.36%) Life Science
4 5 (2.36%) Management Information System
4 5 (2.36%) Smartphone
5 3 (1.42%) CMDB
5 3 (1.42%) Mobile App
5 3 (1.42%) Self-Motivation
6 2 (0.94%) Computer Science
6 2 (0.94%) Data Centre
6 2 (0.94%) Greenfield Project
6 2 (0.94%) iPhone
7 1 (0.47%) EPoS
7 1 (0.47%) iPad
7 1 (0.47%) iSeries
7 1 (0.47%) Taxonomies
7 1 (0.47%) VxBlock/Vblock
Operating Systems
1 118 (55.66%) Windows
2 39 (18.40%) Windows 7
3 37 (17.45%) Windows 10
4 33 (15.57%) Windows Server
5 18 (8.49%) Windows Server 2008
6 14 (6.60%) Windows Server 2012
7 10 (4.72%) Unix
8 9 (4.25%) Android
9 7 (3.30%) Apple iOS
9 7 (3.30%) Linux
9 7 (3.30%) Windows Server 2003
10 3 (1.42%) Mac OS X
10 3 (1.42%) Windows 8
11 2 (0.94%) Red Hat Enterprise Linux
11 2 (0.94%) Windows XP
12 1 (0.47%) Mac OS
12 1 (0.47%) Windows Mobile
Processes & Methodologies
1 30 (14.15%) ITIL
2 21 (9.91%) Change Management
2 21 (9.91%) Service Management
3 16 (7.55%) Problem-Solving
4 15 (7.08%) ITSM
5 14 (6.60%) Problem Management
6 13 (6.13%) Workflow
7 12 (5.66%) Migration
8 11 (5.19%) E-Commerce
9 9 (4.25%) Incident Management
10 8 (3.77%) Root Cause Analysis
11 7 (3.30%) Agile Software Development
11 7 (3.30%) Asset Management
11 7 (3.30%) Configuration Management
11 7 (3.30%) DevOps
11 7 (3.30%) Mentoring
11 7 (3.30%) Software License Management
12 5 (2.36%) Information Security
12 5 (2.36%) Project Management
12 5 (2.36%) SDLC
Programming Languages
1 26 (12.26%) SQL
2 16 (7.55%) PowerShell
3 15 (7.08%) Java
4 9 (4.25%) C#
5 4 (1.89%) VBScript
6 3 (1.42%) C
6 3 (1.42%) PL/SQL
7 2 (0.94%) Bash Shell
7 2 (0.94%) Python
8 1 (0.47%) ABAP
8 1 (0.47%) T-SQL
8 1 (0.47%) VB
Qualifications
1 16 (7.55%) Security Cleared
2 14 (6.60%) SC Cleared
3 8 (3.77%) DV Cleared
4 6 (2.83%) Microsoft Certification
5 5 (2.36%) Degree
6 4 (1.89%) ITIL Foundation Certificate
6 4 (1.89%) MCSE
7 3 (1.42%) ITIL Certification
7 3 (1.42%) MCSA
7 3 (1.42%) VMware Certified Professional (VCP)
8 2 (0.94%) MOS
9 1 (0.47%) ACCA
9 1 (0.47%) CCNA
9 1 (0.47%) CCNP
9 1 (0.47%) CIMA
9 1 (0.47%) MCTS
9 1 (0.47%) VCAP
9 1 (0.47%) VCP4
9 1 (0.47%) VCP5
9 1 (0.47%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (8.49%) SLA
2 3 (1.42%) PMO
3 1 (0.47%) GDPR
System Software
1 99 (46.70%) Active Directory
2 16 (7.55%) VMware Infrastructure
3 7 (3.30%) Hyper-V
4 5 (2.36%) vSphere
5 3 (1.42%) Microsoft App-V
5 3 (1.42%) Virtual Desktop
5 3 (1.42%) VMware ESXi
6 2 (0.94%) Virtual Servers
6 2 (0.94%) XenApp
6 2 (0.94%) XenDesktop
7 1 (0.47%) Forefront TMG
7 1 (0.47%) ISA Server
7 1 (0.47%) Terminal Services
7 1 (0.47%) UAG
7 1 (0.47%) vCloud
7 1 (0.47%) Virtual Machines
7 1 (0.47%) XenServer
Systems Management
1 20 (9.43%) SCCM
2 10 (4.72%) SCOM
3 8 (3.77%) WSUS
4 6 (2.83%) Single Sign-On
5 5 (2.36%) Systems Management Server (SMS)
6 3 (1.42%) Microsoft Intune
6 3 (1.42%) NetBackup
7 2 (0.94%) Ansible
7 2 (0.94%) Backup Exec
7 2 (0.94%) Nagios
8 1 (0.47%) AirWatch
8 1 (0.47%) Cisco CUCM
8 1 (0.47%) NetVault Backup
8 1 (0.47%) Norton AntiVirus
8 1 (0.47%) OpenView Configuration Management
8 1 (0.47%) OVSD
8 1 (0.47%) SCVMM
8 1 (0.47%) vCenter Server
Vendors
1 81 (38.21%) Microsoft
2 28 (13.21%) VMware
3 24 (11.32%) Citrix
4 17 (8.02%) Cisco
5 12 (5.66%) Apple
6 10 (4.72%) HP
7 9 (4.25%) Oracle
7 9 (4.25%) Splunk
8 8 (3.77%) Remedy
8 8 (3.77%) Sony
9 7 (3.30%) Adobe
9 7 (3.30%) SAP
9 7 (3.30%) ServiceNow
10 5 (2.36%) Ivanti
11 4 (1.89%) Avaya
11 4 (1.89%) F5
12 3 (1.42%) Dell
12 3 (1.42%) Google
12 3 (1.42%) Juniper
12 3 (1.42%) McAfee