Period
to 23 November 2017

The median contractor rate for a Support Analyst was £191 per day in advertised job vacancies in the South East during the 6 months to 23 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > South East
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 165 167 148
Rank change year-on-year +2 -19 -48
Contract jobs requiring a Support Analyst 238 240 302
As % of all contract IT jobs advertised in the South East 1.41% 1.44% 1.56%
As % of the Job Titles category 1.50% 1.53% 1.65%
Number of daily rates quoted 140 130 151
South East median daily rate £191 £213 £255
Median daily rate % change year-on-year -10.00% -16.67% +19.30%
10th Percentile £110 £113 £140
90th Percentile £423 £369 £475
England median daily rate £263 £235 £275
% change year-on-year +11.70% -14.55% +10.00%
Number of hourly rates quoted 37 33 69
South East median hourly rate £13.00 £15.00 £15.00
Median hourly rate % change year-on-year -13.33% - -
10th Percentile £10.20 £11.60 £11.00
90th Percentile £23.35 £20.95 £21.55
England median hourly rate £15.00 £15.00 £15.75
% change year-on-year - -4.76% -1.56%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15913 15669 18329
% of contract IT jobs with a recognized job title 94.51% 93.96% 94.93%
Number of daily rates quoted 9442 9313 10771
South East median daily rate £415 £400 £388
Median daily rate % change year-on-year +3.75% +3.23% +6.90%
10th Percentile £238 £225 £230
90th Percentile £575 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 648 785 923
South East median hourly rate £18.00 £19.63 £18.50
Median hourly rate % change year-on-year -8.28% +6.08% +15.63%
10th Percentile £11.00 £10.25 £10.28
90th Percentile £48.75 £49.46 £47.50
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the South East.

Contractor daily rate trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Support Analyst in the South East over the 6 months to 23 November 2017.

Contractor daily rate histogram for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the South East.

Contractor hourly rate trend for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Support Analyst in the South East over the 6 months to 23 November 2017.

Contractor hourly rate histogram for Support Analyst in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -8 100 £186 -6.88% 26
Hampshire 0 48 £255 +2.00% 12
Surrey +6 47 £190 -0.65% 5
Berkshire +19 44 £250 +72.41% 13
Oxfordshire +2 30 £231 +54.17% 6
West Sussex +12 29 £120 -57.14% 5
Buckinghamshire -47 26 £135 -32.50% 7
Middlesex +3 5 £309 -
Kent -18 4 £340 +51.11% 6
East Sussex -6 2 £225 -17.43% 1
Sussex - 2 - -
Home Counties - 1 - -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 23 November 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Support Analyst in the job title.

1 107 (44.96%) Windows
2 88 (36.97%) Active Directory
3 70 (29.41%) Microsoft
4 59 (24.79%) Microsoft Office
5 50 (21.01%) Windows 7
6 45 (18.91%) ITIL
7 37 (15.55%) Office 365
8 31 (13.03%) Finance
8 31 (13.03%) SLA
9 30 (12.61%) Windows Server
10 27 (11.34%) Windows 10
10 27 (11.34%) VMware
10 27 (11.34%) MS Exchange
11 23 (9.66%) Windows Server 2008
12 22 (9.24%) SCCM
12 22 (9.24%) Citrix
13 19 (7.98%) Analytical Skills
14 18 (7.56%) SQL
15 17 (7.14%) Cisco
15 17 (7.14%) CRM
15 17 (7.14%) Smartphone
16 15 (6.30%) Linux
17 14 (5.88%) HP
17 14 (5.88%) Windows Server 2012
18 13 (5.46%) Remedy
18 13 (5.46%) Retail
19 12 (5.04%) Incident Management
19 12 (5.04%) Java
19 12 (5.04%) Continuous Improvement
20 11 (4.62%) VMware Infrastructure

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (11.34%) MS Exchange
2 10 (4.20%) Exchange Server 2010
3 7 (2.94%) IIS
3 7 (2.94%) JBoss
3 7 (2.94%) Skype for Business
4 4 (1.68%) SharePoint
4 4 (1.68%) WildFly
5 3 (1.26%) Exchange Server 2007
6 2 (0.84%) IBM HTTP Server
6 2 (0.84%) OpenStack
7 1 (0.42%) Apache
7 1 (0.42%) Blackberry Enterprise Server
7 1 (0.42%) EPiServer
7 1 (0.42%) MS Project Server
7 1 (0.42%) Tomcat
7 1 (0.42%) WebLogic
Applications
1 59 (24.79%) Microsoft Office
2 11 (4.62%) Microsoft Excel
3 5 (2.10%) Microsoft PowerPoint
4 1 (0.42%) Microsoft Project
4 1 (0.42%) MS Visio
4 1 (0.42%) Spreadsheet
Business Applications
1 3 (1.26%) Dynamics CRM
2 2 (0.84%) Dynamics AX
2 2 (0.84%) Dynamics GP
2 2 (0.84%) Oracle EBS
3 1 (0.42%) Cerner Millennium
3 1 (0.42%) FRx
3 1 (0.42%) Oracle EBS R12
3 1 (0.42%) Oracle Procure-to-Pay
3 1 (0.42%) Primavera
3 1 (0.42%) Remedy ITSM
3 1 (0.42%) SAP HCM
3 1 (0.42%) SAP HR
Cloud Services
1 37 (15.55%) Office 365
2 7 (2.94%) FinancialForce
3 3 (1.26%) Amazon AWS
3 3 (1.26%) Microsoft Azure
4 2 (0.84%) Cloud Computing
4 2 (0.84%) IaaS
5 1 (0.42%) Azure Active Directory
5 1 (0.42%) OpenShift
5 1 (0.42%) SuccessFactors
Communications & Networking
1 11 (4.62%) Skype
2 10 (4.20%) Internet
2 10 (4.20%) VPN
3 8 (3.36%) DNS
3 8 (3.36%) TCP/IP
4 6 (2.52%) DHCP
4 6 (2.52%) Firewall
4 6 (2.52%) Intranet
4 6 (2.52%) LAN
5 4 (1.68%) LDAP
5 4 (1.68%) SMS
5 4 (1.68%) SSH
5 4 (1.68%) Structured Cabling
5 4 (1.68%) WAN
6 3 (1.26%) ADSL
6 3 (1.26%) Wi-Fi
7 2 (0.84%) 3G
7 2 (0.84%) 4G
7 2 (0.84%) Cisco IOS
7 2 (0.84%) VLAN
Database & Business Intelligence
1 11 (4.62%) SQL Server
2 5 (2.10%) SQL Server Reporting Services
3 3 (1.26%) BusinessObjects
3 3 (1.26%) DB2
3 3 (1.26%) SQL Server Integration Services
4 2 (0.84%) Data Warehouse
4 2 (0.84%) Oracle Database
5 1 (0.42%) DTS
5 1 (0.42%) Electronic Patient Records
5 1 (0.42%) MS Access
5 1 (0.42%) Oracle Database 11g
5 1 (0.42%) Oracle Database 12c
5 1 (0.42%) QlikView
5 1 (0.42%) SQL Server 2008
5 1 (0.42%) SQL Server 2012
Development Applications
1 4 (1.68%) JIRA
2 1 (0.42%) Git (software)
2 1 (0.42%) GitLab
2 1 (0.42%) Jenkins
2 1 (0.42%) Visual Studio
General
1 31 (13.03%) Finance
2 13 (5.46%) Retail
3 10 (4.20%) Banking
4 8 (3.36%) Marketing
5 6 (2.52%) Telecoms
6 4 (1.68%) French Language
7 3 (1.26%) Manufacturing
7 3 (1.26%) Pharmaceutical
7 3 (1.26%) Publishing
8 2 (0.84%) Advertising
8 2 (0.84%) Back Office
8 2 (0.84%) German Language
9 1 (0.42%) Billing
9 1 (0.42%) Legal
9 1 (0.42%) Retail Banking
9 1 (0.42%) Spanish Language
Libraries, Frameworks & Software Standards
1 8 (3.36%) Middleware
1 8 (3.36%) XML
2 7 (2.94%) Web Services
3 3 (1.26%) Java EE
3 3 (1.26%) JSP
4 2 (0.84%) .NET
4 2 (0.84%) AngularJS
4 2 (0.84%) CSS
4 2 (0.84%) J2EE
4 2 (0.84%) Spring
4 2 (0.84%) Spring Boot
4 2 (0.84%) XSLT
5 1 (0.42%) ActiveMQ
5 1 (0.42%) Apache Camel
5 1 (0.42%) ASP.NET
5 1 (0.42%) COM
5 1 (0.42%) HTML
5 1 (0.42%) Oracle GoldenGate
5 1 (0.42%) REST
5 1 (0.42%) SOAP
Miscellaneous
1 19 (7.98%) Analytical Skills
2 17 (7.14%) Smartphone
3 10 (4.20%) Blackberry
4 8 (3.36%) Video Conferencing
5 4 (1.68%) Client/Server
5 4 (1.68%) CMDB
5 4 (1.68%) Driving Licence
5 4 (1.68%) PDA
6 3 (1.26%) Data Centre
6 3 (1.26%) EPoS
6 3 (1.26%) Life Science
6 3 (1.26%) Management Information System
6 3 (1.26%) Mobile Computing
7 2 (0.84%) AS400
7 2 (0.84%) Hybrid Cloud
7 2 (0.84%) iPhone
7 2 (0.84%) iSeries
7 2 (0.84%) Mobile Banking
7 2 (0.84%) Public Cloud
7 2 (0.84%) SWIFT
Operating Systems
1 107 (44.96%) Windows
2 50 (21.01%) Windows 7
3 30 (12.61%) Windows Server
4 27 (11.34%) Windows 10
5 23 (9.66%) Windows Server 2008
6 15 (6.30%) Linux
7 14 (5.88%) Windows Server 2012
8 11 (4.62%) Unix
8 11 (4.62%) Windows XP
9 8 (3.36%) Windows 8
10 5 (2.10%) Windows Server 2003
11 3 (1.26%) Android
11 3 (1.26%) Windows 2000 Server
12 2 (0.84%) Apple iOS
12 2 (0.84%) Mac OS X
12 2 (0.84%) Windows Mobile
13 1 (0.42%) Mac OS
13 1 (0.42%) MVS
13 1 (0.42%) Solaris
13 1 (0.42%) Windows NT
Processes & Methodologies
1 45 (18.91%) ITIL
2 17 (7.14%) CRM
3 12 (5.04%) Continuous Improvement
3 12 (5.04%) Incident Management
4 11 (4.62%) Service Management
5 10 (4.20%) ERP
6 8 (3.36%) Change Management
6 8 (3.36%) Migration
6 8 (3.36%) Test Automation
7 7 (2.94%) Configuration Management
8 6 (2.52%) Data Analysis
8 6 (2.52%) Risk Management
9 5 (2.10%) Break/Fix
9 5 (2.10%) Coaching
9 5 (2.10%) Quality Management
10 4 (1.68%) Agile Software Development
10 4 (1.68%) Capacity Management
10 4 (1.68%) Mentoring
10 4 (1.68%) Service Delivery
10 4 (1.68%) Supplier Management
Programming Languages
1 18 (7.56%) SQL
2 12 (5.04%) Java
3 10 (4.20%) PowerShell
4 4 (1.68%) Korn
4 4 (1.68%) VBA
5 3 (1.26%) JavaScript
6 2 (0.84%) Perl
6 2 (0.84%) Shell Script
7 1 (0.42%) Bash Shell
7 1 (0.42%) Bourne shell
7 1 (0.42%) JCL
Qualifications
1 9 (3.78%) SC Cleared
1 9 (3.78%) Security Cleared
2 7 (2.94%) Microsoft Certification
3 6 (2.52%) ITIL Certification
4 4 (1.68%) MCSE
5 3 (1.26%) MCP
6 1 (0.42%) A+ Certification
6 1 (0.42%) BPSS Clearance
6 1 (0.42%) CCA
6 1 (0.42%) CCAA
6 1 (0.42%) CCNA
6 1 (0.42%) CCNP
6 1 (0.42%) Cisco Certification
6 1 (0.42%) Citrix Certification
6 1 (0.42%) DV Cleared
6 1 (0.42%) ITIL Foundation Certificate
6 1 (0.42%) MCITP
6 1 (0.42%) MCSA
6 1 (0.42%) NVQ Level 3
6 1 (0.42%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 31 (13.03%) SLA
2 2 (0.84%) Data Quality
3 1 (0.42%) GDPR
3 1 (0.42%) ISO/IEC 27001
3 1 (0.42%) PMO
System Software
1 88 (36.97%) Active Directory
2 11 (4.62%) VMware Infrastructure
3 6 (2.52%) VMware ESXi
4 5 (2.10%) Hyper-V
5 2 (0.84%) XenApp
5 2 (0.84%) XenDesktop
6 1 (0.42%) BitLocker
6 1 (0.42%) ISA Server
6 1 (0.42%) Terminal Services
Systems Management
1 22 (9.24%) SCCM
2 9 (3.78%) Systems Management Server (SMS)
3 4 (1.68%) NetBackup
4 2 (0.84%) Control-M
4 2 (0.84%) Microsoft Intune
4 2 (0.84%) Norton AntiVirus
4 2 (0.84%) Symantec Endpoint Protection
4 2 (0.84%) Symantec Enterprise Vault
5 1 (0.42%) CA Endevor
5 1 (0.42%) DameWare
5 1 (0.42%) HP Data Protector
5 1 (0.42%) MAINVIEW
5 1 (0.42%) Microsoft Clustering
5 1 (0.42%) Puppet
5 1 (0.42%) SolarWinds Orion
5 1 (0.42%) Terraform
Vendors
1 70 (29.41%) Microsoft
2 27 (11.34%) VMware
3 22 (9.24%) Citrix
4 17 (7.14%) Cisco
5 14 (5.88%) HP
6 13 (5.46%) Remedy
7 10 (4.20%) Symantec
8 9 (3.78%) Concur
9 8 (3.36%) Salesforce Marketing Cloud
9 8 (3.36%) Salesforce.com
10 6 (2.52%) Oracle
10 6 (2.52%) ServiceNow
11 4 (1.68%) McAfee
11 4 (1.68%) Veritas
12 3 (1.26%) Apple
12 3 (1.26%) Ariba
12 3 (1.26%) SAP
13 2 (0.84%) Avaya
13 2 (0.84%) Dell
13 2 (0.84%) IBM