Period
to 16 January 2019

The median contractor rate for a Support Analyst was £180 per day in advertised job vacancies in the South East during the 6 months to 16 January 2019.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > South East
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 176 170 160
Rank change year-on-year -6 -10 +1
Contract jobs requiring a Support Analyst 229 237 223
As % of all contract IT jobs advertised in the South East 1.43% 1.43% 1.45%
As % of the Job Titles category 1.52% 1.52% 1.55%
Number of daily rates quoted 123 135 107
South East median daily rate £180 £188 £203
Median daily rate % change year-on-year -4.00% -7.41% -26.36%
10th Percentile £108 £110 £113
90th Percentile £374 £350 £438
England median daily rate £240 £250 £236
% change year-on-year -4.00% +5.82% -12.13%
Number of hourly rates quoted 35 34 26
South East median hourly rate £16.10 £12.75 £15.63
Median hourly rate % change year-on-year +26.27% -18.40% +4.17%
10th Percentile £11.25 £10.17 £11.00
90th Percentile £25.65 £18.73 £20.88
England median hourly rate £17.00 £15.00 £15.00
% change year-on-year +13.33% - -6.25%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15,073 15,612 14,408
% of contract IT jobs with a recognized job title 94.31% 94.20% 93.75%
Number of daily rates quoted 9,048 9,373 8,528
South East median daily rate £433 £425 £400
Median daily rate % change year-on-year +1.97% +6.25% +2.56%
10th Percentile £250 £240 £225
90th Percentile £588 £575 £556
England median daily rate £463 £450 £425
% change year-on-year +2.78% +5.88% +2.41%
Number of hourly rates quoted 580 577 737
South East median hourly rate £20.50 £18.00 £17.50
Median hourly rate % change year-on-year +13.89% +2.86% -7.89%
10th Percentile £11.00 £10.73 £10.30
90th Percentile £51.00 £48.75 £47.20
England median hourly rate £18.70 £18.50 £18.16
% change year-on-year +1.08% +1.90% +0.86%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Support Analyst in the South East.

Contractor daily rate trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Support Analyst in the South East over the 6 months to 16 January 2019.

Contractor daily rate histogram for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Support Analyst in the South East.

Contractor hourly rate trend for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Histogram in the South East

The hourly rate distribution of IT jobs citing Support Analyst in the South East over the 6 months to 16 January 2019.

Contractor hourly rate histogram for Support Analyst in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +21 106 £190 -5.00% 27
Hampshire -7 53 £175 -26.32% 15
Buckinghamshire +40 46 £215 +53.57% 10
Surrey -24 39 £275 +61.76% 9
Berkshire -11 33 £150 -28.57% 8
Oxfordshire +19 27 £230 -16.36% 9
West Sussex -26 14 £140 +16.67% 4
Kent +14 8 £123 -5.77% 2
Middlesex +14 5 £285 -7.77% 2
East Sussex -13 4 £250 +150.00% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 16 January 2019, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Support Analyst in the job title.

1 133 (58.08%) Windows
2 103 (44.98%) Active Directory
3 89 (38.86%) Microsoft
4 82 (35.81%) Microsoft Office
5 47 (20.52%) Office 365
6 45 (19.65%) MS Exchange
7 43 (18.78%) Windows 7
8 40 (17.47%) Windows 10
9 36 (15.72%) ITIL
10 31 (13.54%) Windows Server
11 29 (12.66%) SCCM
12 28 (12.23%) SQL
13 26 (11.35%) Finance
13 26 (11.35%) VMware
14 25 (10.92%) SharePoint
15 24 (10.48%) Citrix
16 22 (9.61%) Problem-Solving
17 21 (9.17%) Service Management
17 21 (9.17%) Cisco
18 19 (8.30%) Windows Server 2008
19 18 (7.86%) SLA
19 18 (7.86%) Change Management
20 17 (7.42%) Microsoft Excel
21 16 (6.99%) Security Cleared
21 16 (6.99%) Analytical Skills
22 15 (6.55%) ITSM
22 15 (6.55%) Problem Management
23 14 (6.11%) Apple
23 14 (6.11%) Java
23 14 (6.11%) IIS

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (19.65%) MS Exchange
2 25 (10.92%) SharePoint
3 14 (6.11%) IIS
4 10 (4.37%) SharePoint 2010
5 9 (3.93%) Exchange Server 2010
6 7 (3.06%) Exchange Server 2007
6 7 (3.06%) Exchange Server 2013
7 4 (1.75%) Exchange Server 2003
7 4 (1.75%) SharePoint 2013
8 3 (1.31%) SharePoint Server
8 3 (1.31%) WebSphere
9 2 (0.87%) IBM Notes
10 1 (0.44%) BizTalk Server
10 1 (0.44%) JBoss
10 1 (0.44%) Skype for Business
10 1 (0.44%) WildFly
Applications
1 82 (35.81%) Microsoft Office
2 17 (7.42%) Microsoft Excel
3 8 (3.49%) InfoPath
4 6 (2.62%) Microsoft PowerPoint
5 2 (0.87%) Microsoft Project
5 2 (0.87%) Spreadsheet
6 1 (0.44%) MS Visio
Business Applications
1 3 (1.31%) Temenos T24
2 2 (0.87%) Remedy ITSM
3 1 (0.44%) Dynamics AX
3 1 (0.44%) Dynamics CRM
3 1 (0.44%) Movex
3 1 (0.44%) Oracle 11i
3 1 (0.44%) Oracle Assets
3 1 (0.44%) Oracle EBS
3 1 (0.44%) Oracle EBS R12
3 1 (0.44%) Oracle Financials
3 1 (0.44%) Oracle General Ledger
3 1 (0.44%) Oracle Internet Expenses
3 1 (0.44%) Oracle iProcurement
3 1 (0.44%) Oracle Payables
3 1 (0.44%) Oracle Receivables
3 1 (0.44%) Salesforce.com CRM
3 1 (0.44%) SAP MDM
Cloud Services
1 47 (20.52%) Office 365
2 14 (6.11%) Microsoft Azure
3 9 (3.93%) Azure Active Directory
4 5 (2.18%) Mimecast
5 4 (1.75%) Akamai
5 4 (1.75%) G Suite
6 3 (1.31%) Google Drive
7 1 (0.44%) Cloud Computing
Communications & Networking
1 13 (5.68%) LAN
2 12 (5.24%) WAN
3 11 (4.80%) TCP/IP
3 11 (4.80%) VoIP
4 10 (4.37%) DHCP
5 9 (3.93%) DNS
6 8 (3.49%) Internet
7 7 (3.06%) VPN
8 6 (2.62%) Firewall
9 5 (2.18%) Intranet
10 4 (1.75%) IP Telephony
10 4 (1.75%) WLAN
11 3 (1.31%) Wireless
12 2 (0.87%) WebEx
12 2 (0.87%) Wireless Security
13 1 (0.44%) Fibre Channel
13 1 (0.44%) Junos
13 1 (0.44%) Remote Desktop
13 1 (0.44%) SSH
13 1 (0.44%) Unified Communications
Database & Business Intelligence
1 11 (4.80%) SQL Server
2 7 (3.06%) Power BI
3 6 (2.62%) Spotfire
3 6 (2.62%) SQL Server 2008
4 3 (1.31%) BusinessObjects
4 3 (1.31%) Oracle Database
4 3 (1.31%) SQL Server Integration Services
5 2 (0.87%) DB2
5 2 (0.87%) SQL Server 2016
5 2 (0.87%) SQL Server Reporting Services
6 1 (0.44%) Crystal Reports
6 1 (0.44%) Oracle Database 10g
6 1 (0.44%) Oracle Database 11g
6 1 (0.44%) Oracle Database 12c
6 1 (0.44%) SQL Server 2012
6 1 (0.44%) SQL Server 2014
Development Applications
1 2 (0.87%) Jenkins
1 2 (0.87%) TeamCity
2 1 (0.44%) AdminStudio
2 1 (0.44%) InstallShield
2 1 (0.44%) JIRA
2 1 (0.44%) MSI
General
1 26 (11.35%) Finance
2 7 (3.06%) Law
3 5 (2.18%) Telecoms
4 3 (1.31%) Banking
4 3 (1.31%) Local Government
4 3 (1.31%) Manufacturing
4 3 (1.31%) Retail
5 2 (0.87%) Automotive
5 2 (0.87%) Back Office
5 2 (0.87%) Financial Institution
5 2 (0.87%) Legal
5 2 (0.87%) Publishing
6 1 (0.44%) Advertising
6 1 (0.44%) Electronics
6 1 (0.44%) Marketing
6 1 (0.44%) Online Betting
6 1 (0.44%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (3.06%) CSS
2 6 (2.62%) .NET
2 6 (2.62%) jQuery
3 4 (1.75%) LDAP
3 4 (1.75%) Web Services
4 3 (1.31%) HTML
4 3 (1.31%) Windows SharePoint Services
5 2 (0.87%) XML
6 1 (0.44%) .NET Framework
6 1 (0.44%) COM
6 1 (0.44%) IDoc
6 1 (0.44%) Middleware
6 1 (0.44%) SAP Business Workflow
6 1 (0.44%) Software Packaging
Miscellaneous
1 16 (6.99%) Analytical Skills
2 9 (3.93%) Blackberry
2 9 (3.93%) Driving Licence
2 9 (3.93%) Self-Motivation
3 8 (3.49%) Video Conferencing
4 7 (3.06%) Management Information System
5 6 (2.62%) Client/Server
5 6 (2.62%) Smartphone
6 5 (2.18%) Mobile App
7 3 (1.31%) iPhone
8 2 (0.87%) Fat Client
8 2 (0.87%) Life Science
8 2 (0.87%) Thin Client
8 2 (0.87%) User Experience
9 1 (0.44%) Clustering
9 1 (0.44%) CMDB
9 1 (0.44%) Greenfield Project
9 1 (0.44%) iPad
9 1 (0.44%) PKI
9 1 (0.44%) Virtual Team
Operating Systems
1 133 (58.08%) Windows
2 43 (18.78%) Windows 7
3 40 (17.47%) Windows 10
4 31 (13.54%) Windows Server
5 19 (8.30%) Windows Server 2008
6 14 (6.11%) Android
7 12 (5.24%) Windows Server 2012
8 9 (3.93%) Apple iOS
9 8 (3.49%) Linux
10 7 (3.06%) Windows Server 2003
11 5 (2.18%) Mac OS X
11 5 (2.18%) Unix
12 4 (1.75%) Mac OS
13 3 (1.31%) Windows 8
13 3 (1.31%) Windows XP
14 1 (0.44%) Windows Mobile
14 1 (0.44%) Windows NT
Processes & Methodologies
1 36 (15.72%) ITIL
2 22 (9.61%) Problem-Solving
3 21 (9.17%) Service Management
4 18 (7.86%) Change Management
5 15 (6.55%) ITSM
5 15 (6.55%) Problem Management
6 13 (5.68%) Workflow
7 11 (4.80%) E-Commerce
8 10 (4.37%) Incident Management
8 10 (4.37%) Migration
9 9 (3.93%) Asset Management
10 8 (3.49%) Mentoring
10 8 (3.49%) Root Cause Analysis
10 8 (3.49%) Software License Management
11 6 (2.62%) Agile Software Development
11 6 (2.62%) Information Security
11 6 (2.62%) ITIL V3
11 6 (2.62%) Ticket Management
11 6 (2.62%) Time Management
12 5 (2.18%) Service Delivery
Programming Languages
1 28 (12.23%) SQL
2 14 (6.11%) Java
3 13 (5.68%) PowerShell
4 7 (3.06%) C#
5 4 (1.75%) VBScript
6 3 (1.31%) C
7 2 (0.87%) Python
8 1 (0.44%) ABAP
8 1 (0.44%) PL/SQL
8 1 (0.44%) T-SQL
8 1 (0.44%) VB
Qualifications
1 16 (6.99%) Security Cleared
2 14 (6.11%) SC Cleared
3 9 (3.93%) ITIL Foundation Certificate
3 9 (3.93%) Microsoft Certification
4 8 (3.49%) DV Cleared
5 7 (3.06%) MCSE
6 6 (2.62%) CCNA
6 6 (2.62%) Cisco Certification
6 6 (2.62%) MCSA
7 5 (2.18%) ITIL Certification
8 4 (1.75%) Degree
8 4 (1.75%) MOS
9 3 (1.31%) A+ Certification
10 2 (0.87%) MCP
10 2 (0.87%) VMware Certified Professional (VCP)
11 1 (0.44%) CCA
11 1 (0.44%) CCNP
11 1 (0.44%) Citrix Certification
11 1 (0.44%) MCITP
11 1 (0.44%) MCTS
Quality Assurance & Compliance
1 18 (7.86%) SLA
2 6 (2.62%) PMO
3 2 (0.87%) QA
4 1 (0.44%) GDPR
System Software
1 103 (44.98%) Active Directory
2 12 (5.24%) VMware Infrastructure
3 6 (2.62%) Hyper-V
3 6 (2.62%) vSphere
4 4 (1.75%) Microsoft App-V
4 4 (1.75%) Virtual Desktop
5 2 (0.87%) Virtual Servers
5 2 (0.87%) VMware ESXi
5 2 (0.87%) XenApp
5 2 (0.87%) XenDesktop
6 1 (0.44%) Forefront TMG
6 1 (0.44%) ISA Server
6 1 (0.44%) Terminal Services
6 1 (0.44%) UAG
6 1 (0.44%) vCloud
6 1 (0.44%) Virtual Machines
6 1 (0.44%) XenServer
Systems Management
1 29 (12.66%) SCCM
2 8 (3.49%) WSUS
3 7 (3.06%) SCOM
4 2 (0.87%) Microsoft Intune
4 2 (0.87%) OVSD
4 2 (0.87%) Single Sign-On
4 2 (0.87%) Systems Management Server (SMS)
5 1 (0.44%) AirWatch
5 1 (0.44%) Backup Exec
5 1 (0.44%) Cisco CUCM
5 1 (0.44%) NetBackup
5 1 (0.44%) NetVault Backup
5 1 (0.44%) Norton AntiVirus
5 1 (0.44%) OpenView Configuration Management
5 1 (0.44%) SCVMM
5 1 (0.44%) vCenter Server
Vendors
1 89 (38.86%) Microsoft
2 26 (11.35%) VMware
3 24 (10.48%) Citrix
4 21 (9.17%) Cisco
5 14 (6.11%) Apple
6 10 (4.37%) Remedy
7 9 (3.93%) SAP
7 9 (3.93%) ServiceNow
8 8 (3.49%) Avaya
8 8 (3.49%) HP
9 7 (3.06%) Adobe
9 7 (3.06%) Sony
9 7 (3.06%) Splunk
10 6 (2.62%) Google
10 6 (2.62%) Oracle
10 6 (2.62%) Xerox
11 5 (2.18%) Sophos
12 4 (1.75%) F5
12 4 (1.75%) Nintex
12 4 (1.75%) Wyse