Period
to 26 May 2020

The median contractor rate for a Support Analyst was £200 per day in advertised job vacancies in the South East during the 6 months to 26 May 2020.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Support Analyst
England > South East
6 months to
26 May 2020
Same period 2019 Same period 2018
Rank 128 192 203
Rank change year-on-year +64 +11 -26
Contract jobs requiring a Support Analyst 110 174 194
As % of all contract jobs advertised in the South East 1.52% 1.18% 1.15%
As % of the Job Titles category 1.62% 1.25% 1.22%
Number of daily rates quoted 63 105 106
Median daily rate £200 £225 £175
Median daily rate % change year-on-year -11.11% +28.57% -13.79%
10th Percentile £135 £126 £105
90th Percentile £463 £365 £438
England median daily rate £200 £225 £225
% change year-on-year -11.11% - -5.26%
Number of hourly rates quoted 20 23 36
Median hourly rate £16.91 £15.00 £13.50
Median hourly rate % change year-on-year +12.73% +11.11% -12.90%
10th Percentile £11.20 £11.85 £10.00
90th Percentile £30.46 £18.75 £19.13
England median hourly rate £15.50 £15.06 £14.95
% change year-on-year +2.92% +0.74% +3.10%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 6,782 13,950 15,884
% of contract IT jobs with a recognized job title 93.82% 94.98% 94.34%
Number of daily rates quoted 3,964 8,365 9,349
Median daily rate £440 £450 £425
Median daily rate % change year-on-year -2.22% +5.88% +4.42%
10th Percentile £211 £256 £256
90th Percentile £600 £600 £575
England median daily rate £475 £475 £450
% change year-on-year - +5.56% +4.65%
Number of hourly rates quoted 404 598 648
Median hourly rate £19.75 £21.08 £18.00
Median hourly rate % change year-on-year -6.31% +17.11% +2.86%
10th Percentile £12.50 £11.17 £10.61
90th Percentile £48.93 £52.50 £50.08
Median hourly rate £21.00 £19.50 £18.51
% change year-on-year +7.69% +5.38% -2.61%

Support Analyst
Job Vacancy Trend in the South East

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Support Analyst in the South East

Support Analyst
Contractor Daily Rate Trend in the South East

3-month moving average daily rate quoted in jobs citing Support Analyst in the South East.

Daily rate trend for Support Analyst in the South East

Support Analyst
Daily Rate Histogram in the South East

Daily rate distribution for jobs citing Support Analyst in the South East over the 6 months to 26 May 2020.

Daily rate histogram for Support Analyst in the South East

Support Analyst
Contractor Hourly Rate Trend in the South East

3-month moving average hourly rates quoted in jobs citing Support Analyst in the South East.

Hourly rate trend for Support Analyst in the South East

Support Analyst
Hourly Rate Histogram in the South East

Hourly rate distribution of jobs citing Support Analyst in the South East over the 6 months to 26 May 2020.

Hourly rate histogram for Support Analyst in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 6 months to 26 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley +35 55 £200 -11.11% 4
Surrey +61 26 £185 -26.00% 2
Berkshire +49 26 £153 -34.05%
Hampshire +41 16 £288 +43.75% 3
Buckinghamshire +26 16 £400 +196.30% 1
Oxfordshire +18 13 £250 - 3
West Sussex +31 11 £535 +205.71% 1
East Sussex +22 2 £125 -59.35%
Kent +17 1 £163 -7.14%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 26 May 2020, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the South East region featuring Support Analyst in the job title.

1 47 (42.73%) Windows
2 39 (35.45%) Microsoft
3 36 (32.73%) Microsoft Office
4 27 (24.55%) Active Directory
4 27 (24.55%) Windows 10
5 25 (22.73%) SLA
6 22 (20.00%) Office 365
7 21 (19.09%) ITIL
8 14 (12.73%) Windows 7
9 13 (11.82%) Security Cleared
9 13 (11.82%) SQL
9 13 (11.82%) Public Sector
10 12 (10.91%) Oracle
10 12 (10.91%) C#
11 11 (10.00%) Windows Server
12 10 (9.09%) Service Delivery
12 10 (9.09%) Migration
12 10 (9.09%) SC Cleared
12 10 (9.09%) Incident Management
12 10 (9.09%) JIRA
13 9 (8.18%) Windows Server 2008
13 9 (8.18%) Agile Software Development
14 8 (7.27%) VMware
14 8 (7.27%) Oracle EBS
14 8 (7.27%) Manufacturing
14 8 (7.27%) Change Management
14 8 (7.27%) Degree
14 8 (7.27%) Process Improvement
14 8 (7.27%) Windows Server 2016
14 8 (7.27%) Problem-Solving

Support Analyst Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.73%) IIS
1 3 (2.73%) SharePoint
2 2 (1.82%) MS Exchange
2 2 (1.82%) Skype for Business
Applications
1 36 (32.73%) Microsoft Office
2 4 (3.64%) Microsoft Excel
3 2 (1.82%) Acrobat
3 2 (1.82%) Microsoft PowerPoint
3 2 (1.82%) Windchill
4 1 (0.91%) MS Visio
Business Applications
1 8 (7.27%) Oracle EBS
2 4 (3.64%) Oracle ASCP
2 4 (3.64%) Oracle Assets
2 4 (3.64%) Oracle iProcurement
2 4 (3.64%) Oracle Manufacturing
2 4 (3.64%) Oracle Payables
2 4 (3.64%) Oracle Receivables
3 2 (1.82%) Elite 3E
3 2 (1.82%) Oracle Cash Management
3 2 (1.82%) Oracle General Ledger
4 1 (0.91%) Dynamics NAV
Cloud Services
1 22 (20.00%) Office 365
2 3 (2.73%) Azure
3 2 (1.82%) Dynamics 365
4 1 (0.91%) Adobe Analytics
4 1 (0.91%) G Suite
Communications & Networking
1 5 (4.55%) Firewall
2 3 (2.73%) Skype
2 3 (2.73%) TCP/IP
3 2 (1.82%) VoIP
3 2 (1.82%) VPN
4 1 (0.91%) Cisco Firepower
4 1 (0.91%) Intranet
4 1 (0.91%) LAN
4 1 (0.91%) VLAN
4 1 (0.91%) WAN
4 1 (0.91%) Wireless
Database & Business Intelligence
1 3 (2.73%) SQL Server
2 2 (1.82%) Oracle Database
2 2 (1.82%) RDBMS
2 2 (1.82%) Relational Database
3 1 (0.91%) Oracle Reports
Development Applications
1 10 (9.09%) JIRA
2 1 (0.91%) PowerBuilder
General
1 13 (11.82%) Public Sector
2 8 (7.27%) Manufacturing
3 6 (5.45%) Pharmaceutical
3 6 (5.45%) Retail
4 5 (4.55%) Back Office
5 3 (2.73%) Billing
5 3 (2.73%) Finance
5 3 (2.73%) German Language
5 3 (2.73%) Italian Language
5 3 (2.73%) Legal
6 2 (1.82%) Marketing
7 1 (0.91%) Automotive
7 1 (0.91%) Local Government
Libraries, Frameworks & Software Standards
1 5 (4.55%) HTML
2 4 (3.64%) XML
3 3 (2.73%) .NET
3 3 (2.73%) Web Services
4 2 (1.82%) SOAP
5 1 (0.91%) ASP.NET
5 1 (0.91%) JSON
5 1 (0.91%) Middleware
Miscellaneous
1 7 (6.36%) Management Information System
2 6 (5.45%) NHS
3 4 (3.64%) Analytical Skills
3 4 (3.64%) EPoS
3 4 (3.64%) Self-Motivation
4 3 (2.73%) Blackberry
4 3 (2.73%) Video Conferencing
5 2 (1.82%) Driving Licence
6 1 (0.91%) SWIFT
6 1 (0.91%) Virtual Team
Operating Systems
1 47 (42.73%) Windows
2 27 (24.55%) Windows 10
3 14 (12.73%) Windows 7
4 11 (10.00%) Windows Server
5 9 (8.18%) Windows Server 2008
6 8 (7.27%) Windows Server 2016
7 7 (6.36%) Windows Server 2012
8 5 (4.55%) Windows Server 2003
9 4 (3.64%) Linux
9 4 (3.64%) Unix
10 3 (2.73%) Windows 8
11 2 (1.82%) Windows Vista
12 1 (0.91%) AIX
12 1 (0.91%) CentOS
12 1 (0.91%) Windows Server 2019
Processes & Methodologies
1 21 (19.09%) ITIL
2 10 (9.09%) Incident Management
2 10 (9.09%) Migration
2 10 (9.09%) Service Delivery
3 9 (8.18%) Agile Software Development
4 8 (7.27%) Change Management
4 8 (7.27%) Problem-Solving
4 8 (7.27%) Process Improvement
5 7 (6.36%) E-Commerce
5 7 (6.36%) Root Cause Analysis
5 7 (6.36%) Service Management
6 5 (4.55%) Proactive Monitoring
6 5 (4.55%) Risk Management
7 4 (3.64%) Problem Management
7 4 (3.64%) User Acceptance Testing
8 3 (2.73%) Coaching
8 3 (2.73%) Content Management
8 3 (2.73%) Information Management
8 3 (2.73%) ITIL V3
8 3 (2.73%) Quality Management
Programming Languages
1 13 (11.82%) SQL
2 12 (10.91%) C#
3 6 (5.45%) PowerShell
4 4 (3.64%) JavaScript
5 1 (0.91%) Java
5 1 (0.91%) PL/SQL
5 1 (0.91%) Shell Script
Qualifications
1 13 (11.82%) Security Cleared
2 10 (9.09%) SC Cleared
3 8 (7.27%) Degree
4 5 (4.55%) MCSA
4 5 (4.55%) Microsoft Certification
5 4 (3.64%) DBS Check
6 3 (2.73%) Cisco Certification
6 3 (2.73%) DV Cleared
6 3 (2.73%) VMware Certified Professional (VCP)
7 2 (1.82%) CCNA
7 2 (1.82%) ITIL Foundation Certificate
8 1 (0.91%) A+ Certification
8 1 (0.91%) CCNP
8 1 (0.91%) MCP
8 1 (0.91%) Network+ Certification
8 1 (0.91%) NVQ Level 3
Quality Assurance & Compliance
1 25 (22.73%) SLA
2 3 (2.73%) Disclosure Scotland
3 1 (0.91%) PCI DSS
3 1 (0.91%) Sarbanes-Oxley
3 1 (0.91%) SSAE 16
System Software
1 27 (24.55%) Active Directory
2 7 (6.36%) VMware Infrastructure
3 4 (3.64%) Hyper-V
4 3 (2.73%) UAG
5 2 (1.82%) XenApp
6 1 (0.91%) Citrix Hypervisor
6 1 (0.91%) Terminal Server
Systems Management
1 4 (3.64%) SCCM
2 2 (1.82%) SCOM
3 1 (0.91%) HP Data Protector
3 1 (0.91%) SmoothWall
3 1 (0.91%) Tivoli
3 1 (0.91%) vMotion
Vendors
1 39 (35.45%) Microsoft
2 12 (10.91%) Oracle
3 8 (7.27%) VMware
4 5 (4.55%) Citrix
4 5 (4.55%) Remedy
5 4 (3.64%) Adobe
6 3 (2.73%) Apple
6 3 (2.73%) Computacenter
7 2 (1.82%) iManage
7 2 (1.82%) ServiceNow
8 1 (0.91%) CheckPoint
8 1 (0.91%) Cisco
8 1 (0.91%) Dell
8 1 (0.91%) HP
8 1 (0.91%) Intel
8 1 (0.91%) McAfee
8 1 (0.91%) Salesforce.com
8 1 (0.91%) SAP
8 1 (0.91%) Veeam